Port Stephens Koala Sanctuary

10/10

Exceptional

26 Jul 2026

John

Glamping tents were spacious and clean. Staff are warm, friendly and helpful. They made us truly welcome to this amazing sanctuary of koalas endangered by human beings like us. Check-in and check-out were straightforward, simple and smooth-sailing. My whole family really enjoyed their stay in the sanctuary, and were even enthusiastic in visiting the Skywalk viewing deck twice or even thrice during our two-night stay. They all agreed that our stay in the sanctuary was relaxing, fun-filled and family-friendly. Thank you all especially Ally, Kim, James and Carmel, and to all the resident koalas and volunteer workers. Keep up the good work!

10/10

Exceptional

19 Jun 2026

Anthony

Excellent place to stay. Staff very friendly. Thoroughly enjoyed our stay

Partner

10/10

Exceptional

04 Jun 2026

Li Charng

Everything was good. Nice koalas too! Will definitely recommend to friends and family

Friends_and_family Family

10/10

Exceptional

23 May 2026

Lilli

Loved being able to walk into the Koala sanctuary whenever! The tour was very insightful, friendly staff and overall fun experience glamping!

Friends

10/10

Exceptional

30 Apr 2026

Joceline

Fantastic room, comfortable bed and relaxing environment.

Family_with_children

10/10

Exceptional

05 Apr 2026

Kim

Great location and glamping tent was amazing within the koala sanctuary. Great to hear about the koala hospital and rehabilitation work and to see the sanctuary residents. Staff were very friendly and knowledgeable. Close to Nelson Bay, 1 mile beach and Shoal Bay.

Partner

10/10

Exceptional

22 Mar 2026

Mark

The most comfortable glamping we have ever done. Spacious, clean and had everything we needed including AC. Loved the night time when you could see so many stars as no light pollution and hear the animals all around. You have a tour of the koala sanctuary before it opens which was superb. The local beach you can walk to was amazing too. Highly recommend the stay. We actually saw a wild koala on the site too.

10/10

Exceptional

08 Mar 2026

Michael

The Glamping tent was well equipped with mini bar , tea & coffee and milk. THe bathroom ammenities were excellent with white fluffy towels and the bed was possibly the best I have ever slept in. The free morning tour was enjoyable and informative and the staff were all friendly and happy. we enjoyed our stay Thank you.

Partner

10/10

Exceptional

21 Jan 2026

Julia

Room was great although the tented villas looked fab wish we had booked one of those !
Nice swimming pool area
Handy to use washing machine
And obviously the highlight are the Koalas ❤️

Partner

10/10

Exceptional

19 Jan 2026

Caryn

Beautiful gardens and environment to walk around. Clean . Beautiful pool area, Accomadation stunning. Staff very friendly and approachable.

Leisure Family

10/10

Exceptional

19 Jan 2026

Sylvia

Didnt swim in pool as opened too late in the morning.

Partner

10/10

Exceptional

15 Jan 2026

Ann-Maree

Koalas

10/10

Exceptional

15 Jan 2026

Antony

Get family holiday

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Simon

We thoroughlu enjoyed our stay at the koala sanctuary. The accommodation was exceptionally clean, comfortable amd well equipped. The staff were enthusiastic, pleasant and knowledgable. Nelson and Anna Bay are beautiful beaches nearby and we enjoyed our dolohon cruise and visit Tamoora natioan park. It was great to support the excellent work done by the centre by staying here. Highly recommended

Partner

10/10

Exceptional

26 Dec 2025

Madeline

Great room, clean, spacious and wonderful air con. Very cool to stay on the sanctuary

10/10

Exceptional

01 Dec 2025

Carlie

Well set out as a koala sanctuary and very accommodating . Tents have everything you would have or need in a 5 star motel room

Leisure Partner

10/10

Exceptional

17 Nov 2025

Laura

Everything was very good except we had no internet connection

Leisure Family

10/10

Exceptional

15 Nov 2025

Megan

Great

Partner

10/10

Exceptional

28 Aug 2025

Sarah

Absolutely wonderful highly recommend

Partner

10/10

Exceptional

10 Jun 2025

Chantal

The accommodation is excellent, comfortable, clean and cheerful.
The surrounds landscape gardens are beautiful and interesting.
have already recommended this Sanctuary to our friends.

Leisure Family

8/10

Excellent

09 Jun 2025

Wai Li

Good to stay

Leisure Family

10/10

Exceptional

04 Apr 2025

Hana

This property is amazing. So comfortable, clean, with a breakfast basket and late check in possibilities. The access to koalas is unprecedented. What a great place. The only downside is the poor signal/wifi/phone connection but that is not something the facility can do anything about.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2025

Raymond

There is no dining room unless u go out … would love to have a warm continental breakfast onsite

Leisure Partner

10/10

Exceptional

21 Mar 2025

Sarajane

Beautiful serene property

Leisure Self

10/10

Exceptional

27 Feb 2025

Melanie

Amazing to be in amongst nature, with access to the koala sanctuary itself. Beautiful grounds. Clean and spacious room and with nice touches of a continental breakfast provided. Friendly staff.

10/10

Exceptional

26 Feb 2025

GARY

Amazing

Amazing place. Glamping at a 5 star level. Plus koalas what else could you want

Partner

10/10

Exceptional

26 Jan 2025

William

The accomodation and communication upon arrival was great

10/10

Exceptional

30 Dec 2024

Mike

Wonderful stay, our second time and we’d gladly return again!

Leisure Family

10/10

Exceptional

29 Dec 2024

Tai

Great family location

Leisure Family_with_children

8/10

Excellent

27 Oct 2024

Kerry

Nice weekend stay.

We enjoyed staying at the Sanctuary. The staff were all attentive and friendly. We liked the tour of the Koala hospital and Skywalk.

10/10

Exceptional

16 Jul 2024

Natalia

Friendly ,professional and lovely staff, clean and warm room and great opportunity to know more about koalas❤️

Leisure Family_with_children

10/10

Exceptional

13 Mar 2024

Michelle

Such an incredible experience for our family of four! The level of compassion, expertise and professionalism surrounding the care of the koalas is most impressive. The onsite facilities clean and very well equipped. Do not miss out on this memorable experience!

Leisure Family

10/10

Exceptional

03 Mar 2024

Verified traveler

Very friendly staff, comfortable room, great infrastructure rescuing and caring for Koalas

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

Kimberly

Nice staff

Leisure Partner

10/10

Exceptional

26 Nov 2023

Jacky

Overall, I can't find any faults with this place. Communication was excellent from booking to the end of my stay. The staff is exceptionally friendly, and the place is meticulously clean and tidy. The sanctuary is thoughtfully designed and efficiently run. There's a wonderful sense of satisfaction knowing that your stay contributes to funding and sustaining the Koala Hospital.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2023

Rosy

Amazing customer service. All the staff went out of their way to making sure we enjoyed our stay. Ali was fantastic. Everyone seemed very happy about what they do.

Leisure Partner

10/10

Exceptional

12 Nov 2023

Karen

Brilliant work undertaken at the koala sanctuary. Absolutely captured our hearts; we cannot wait to go back. We loved every minute of our stay

Leisure Family_with_children

8/10

Excellent

05 Nov 2023

Janice

It was lovely and quiet. The staff were very nice and helpful. Everything was perfect.
The grouting between the floor tiles in our bathroom needed to be redone, it looked a bit mouldy. We couldn’t connect to the wifi from our room. The koalas were gorgeous. I would definitely recommend staying here and will be going back!

10/10

Exceptional

16 Oct 2023

Nicola

Simply blissful

Wonderful stay. Brilliant service, spacious, updated and well equipped rooms, and of course, the koalas!

Friends_and_family Family

10/10

Exceptional

10 Oct 2023

Danny

Friendly staff.
Comfortable accommodation.
Great guided tour of the koala sanctuary.

10/10

Exceptional

05 Sep 2023

Verified traveler

Quick family getaway

Fantastic stay. The staff are all warm and welcoming. Sam, our guide for the koala tour was knowledgable, informative and passionate.

Friends_and_family Family

10/10

Exceptional

29 Aug 2022

Ray

They contacted me prior to our stay to make any additional arrangements. Clean tidy excellent rooms. Great access to the sanctuary.

Leisure Partner

8/10

Excellent

18 Jul 2022

JUNE

UNFORTUNATELY IT RAINED AND WAS VERY WINDY DDURING OUR STAY BUT ACCOM MODATION WAS VERY COMFORTABLE AND STAFF WERE VERY ATTENTIVE. WE HOPE TO RETURN WHEN WEATHER IS MORE KINDER.

Leisure Family

10/10

Exceptional

29 May 2022

Vivek

Good place to stay

Leisure Partner

10/10

Exceptional

16 May 2022

Alicia

Great family stay

Amazing little family stay. Very spacious and great for a quiet getaway. Amazing to have the morning koala tour and then relax in the spa in the afternoon.

Friends_and_family Family

10/10

Exceptional

02 May 2022

Mary-Anne

Could not recommend this stay enough. I attended with my grandmother and 2 young children (under 2). There was more than enough room for us all in the 1 Bedroom Deluxe. The grounds that the accomodation is on, are breaktakingly beautiful and staff were very welcoming snd attentive to our needs throughout our stay. This is an absolute MUST visit, if you are in the area.

Leisure Family_with_children

10/10

Exceptional

06 Mar 2022

Jasmine

I absolutely LOVED everything about our stay.
All the staff where so incredibly friendly, knowledgeable and helpful along with big friendly happy smiles.
Our room and the environment was so lovely, clean and very well maintained.
It was such a peaceful place to stay I would definitely go back and recommend to my family and friends.
I also love everything they do to help save our koala’s and care for the injured.

Leisure Family_with_children

10/10

Exceptional

02 Mar 2022

Verified traveler

The room was spacious and clean. The pool and heated spa were amazing. The koala sanctuary tour in the morning was certainly worth waking up for.

Partner

8/10

Excellent

20 Feb 2022

Pieter

Love the tranquility of a quiet overnight stay in well appointed accommodation, integrated with an amazing and caring koala hospital and sanctuary.

Leisure Partner

10/10

Exceptional

23 Jan 2022

Robert

Such a well presented site and all staff were fantastic

Leisure Family

10/10

Exceptional

11 Jan 2022

Chen Yee

Amazing Surrounding

Leisure Family

8/10

Excellent

08 Jan 2022

Amir Hossein

Pros: Nice surroundings, clean when first checking in
Cons: Breakfast portion was extremely stingy, no proper daily cleaning, no laundry facilities, shower constantly going too hot or too cold

Leisure Family_with_children

10/10

Exceptional

01 Jan 2022

Joanne

This is the second time we stayed at this place. It definitely didn’t disappoint. We loved the fact that it was away from the city centre and in a peaceful and tranquil part of Port Stephens.

Leisure Friends

10/10

Exceptional

23 Dec 2021

Douglas

Tranquil, boutique cabin accommodation in a beautiful bushland, yet just a few minutes drive away are beaches and local attractions.
The staff were all super friendly and they have an excellent daily communication service via text messages, which means you can message through enquires at any time and get updates.

Leisure Partner

10/10

Exceptional

22 Dec 2021

Emma

We loved our stay at the sanctuary! It was a peaceful and relaxing holiday. Many thanks to everyone helped to make it a great break away.

Leisure Partner

10/10

Exceptional

05 Dec 2021

Benjamin

The glamping tents are amazing and are very clean. The staff are all amazing and seem to love their jobs. We highly recommend the guided tour of the koala sanctuary, you’re guaranteed to see koalas. And, after your tour, relax in the cafe for a lovely barista coffee

Leisure

10/10

Exceptional

28 Nov 2021

Alex

Amazing staff!

Leisure Partner

8/10

Excellent

17 Jun 2021

Verified traveler

It is a lovely location and proximity to other facilities such is restaurants, cafes and ferry service, will recommend to any one such us older and younger families

Leisure Partner

10/10

Exceptional

19 Apr 2021

Matthew

Quiet and peaceful; beautiful surroundings. Drinks and hamper all were lovely.

Friends_and_family Family

10/10

Exceptional

04 Apr 2021

Verified traveler

So relaxing, very clean and comfortable beds, fantastic complimentary hamper, the staff are wonderful highly recommend

Leisure Family

10/10

Exceptional

12 Feb 2021

Verified traveler

Was so impressed with our stay as I wasn’t expecting it to be so wow. We stayed in one of the tents with two adults and two
Children and it was so spacious. The room was so clean and smelt new and fresh. The beds were so comfortable and the pillows were perfect. It was like being in my own bed! They also had complimentary snacks, drinks and cereals, milk, bread (and so much more) which was great. We got up early the next morning for the koala encounter (also included) which the kids enjoyed. There’s a pool with a small hot tub next to it. Wonderful! Would definitely stay here again. Well worth the money

Friends_and_family Family_with_children

10/10

Exceptional

26 Jan 2021

Verified traveler

The Koala Sanctuary is a wonderful new type of accommodation- ecotourism at its best! Combining the animal sanctuary with the well-equipped “glamping” tents is a perfect model for sustainable hospitality.

Leisure Family_with_children

8/10

Excellent

06 Sep 2019

Verified traveler

It was nice to find a quiet escape to just have some alone time. Was pleased with the space and lack of noisy neighbours and families

Leisure Partner

10/10

Exceptional

23 Aug 2019

Verified traveler

Lovely quiet spot. All the amenities you expect. Clean room. Comfortable bed.

Friends_and_family Friends

8/10

Excellent

16 Jul 2019

Verified traveler

Plenty of space around,very quiet and trees everywhere.but there is no wifi in this place also 4g signal is week.

Leisure Family

10/10

Exceptional

06 Jun 2019

Verified traveler

This was the first time we have stayed at Treescape and what a wonderful experience we had. Beautiful up to date modern rooms that where clean and comfortable. And best of all easy to get too

Friends_and_family Family_with_children

10/10

Exceptional

09 May 2019

Charmaine

Loved the location and place in general. Amazing location and friendly staff. Happy to come again

Leisure Friends

10/10

Exceptional

04 May 2019

Verified traveler

Great location. Very quiet. Communication was good too.

Leisure Partner

10/10

Exceptional

02 May 2019

JEFF

Check-in staff were super friendly and helpful. The property itself is a delight.

Leisure Partner

8/10

Excellent

26 Apr 2019

Verified traveler

The property is extremely serene and very relaxing. Property does need minor repairs like caulking in the bathroom

Family

10/10

Exceptional

23 Apr 2019

Verified traveler

All good Excellent. Everything was cleaned snd well organised

10/10

Exceptional

25 Mar 2019

Rads

Really spacious room that’s clean has enough amenities , comfortable large bed , quiet and private . Would recommend

Leisure Partner

10/10

Exceptional

24 Feb 2019

Verified traveler

I fell in love the Trees. They are huge, diverse, beautiful and surround you. No wonder it's called Treescape. I love nature and I was living right amongst it all. The walk along the Samurai Beach dunes at sunrise and sunset were magic.

I stayed in a standard room which was spacious & clean with a large comfortable bed. Bathroom was large, and there was a large mini bar sized fridge, kettle & microwave and dishes. On site there is a large communal kitchen with 2 separate stoves and sinks and of course, lots of tables. Plenty of room to cook and mostly enough pans etc.

The bedroom block has a patio in front of it to enjoy sitting and quietly enjoying yourself. So enjoyable! The rooms and patios are right next to each other with no divide, so to be respectful you need to keep your conversations quiet - which is perfectly fine as you soak up the atmosphere. Keep in mind, if you are smoker, your smoke drifts in to other people's room windows or right on your neighbour, if sitting on the patio, so do the right thing and move away from the building. You're on acreage so you can use it freely.

The pool area is clean, large and of an excellent design - plenty of space to swim or to relax on one of the many ledges within the pool. They also have a hot tub that seems to be a magnet for kids. There are 5 comfy outdoor lounge chairs there too.

The staff are SO friendly, helpful & happy. And any minor concerns I had were immediately addressed. They aim to please!

Leisure Self

10/10

Exceptional

30 Dec 2018

Verified traveler

The location & how clean the property was, also the distance from where my friends were spending Christmas day

Leisure Self

10/10

Exceptional

12 Jun 2018

Murray

Great hosts and a little pub saved our weekend

Shocking weather, which was unusual for the area but between the awesome accommodation and a great little pub/restaurant near the Anna Bay Shops (which we went back to 3 times over the weekend and stayed off the roads going to town or elsewhere) we had a great time. We are very familure with the area and have stayed at Treescape previously....and will be back again

Partner

4/10

Poor

09 Jun 2018

Verified traveler

Disappointed

Deluxe unit wasn’t what we expected. You can not park your vehicle next to the unit.

10/10

Exceptional

03 May 2018

Cheryl

Good accommodation in a lovely area

We had a great one bedroom unit with kitchen facilities. Bed was comfy and the unit was very clean. We received a really warm welcome upon arrival and will stay here again. Highly recommend.

Partner

8/10

Excellent

23 Apr 2018

Verified traveler

Overall is good, i will recommend friends and relative.

8/10

Excellent

17 Apr 2018

Denise

Stay here

Our stay was very nice the facility and suite was very nice.

Partner

10/10

Exceptional

20 Mar 2018

Verified traveler

Very nice
Very clean
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This review is very annoying
It’s made me feel harassed

10/10

Exceptional

12 Mar 2018

Verified traveler

Very nice clean very quite place. Kids love the swimming pool. Excellent staffs.

10/10

Exceptional

12 Mar 2018

Verified traveler

very friendly staff at Treescape., would recommend this place just for this reason.beautuful spot and very near to beaches and 4wd tracks...best decision we ever made

10/10

Exceptional

23 Jan 2018

O'Connor

Great spot for all occasions!

Special thanks to Michelle at reception who provided outstanding customer service as well as the friendly team at Treescape. Great facilities, close to beaches, restaurants and dog/pet kennel!

10/10

Exceptional

21 Dec 2017

anthea

It was a fantastic getaway with my children we had a wonderful time would go back.

10/10

Exceptional

17 Dec 2017

Sally

Staying in nature

Great environment surrounded by nature. Very helpful & friendly staff at the reception. Thanks for having us there :-) We will come back again soon !!

8/10

Excellent

09 Dec 2017

Yen

Close to Boat harbour and other beautiful sights\n

Very nice and spacious bungalow w updated bathroom facilities. Quiet while being accessible to amenities and points of interest

10/10

Exceptional

01 Dec 2017

Clare

relaxing stay

A lovely place to stay amongst the trees. A warm pool and jacuzzi added to the enjoyment. Samurai beach is close by, but it is a hard walk through the sand.

Partner

10/10

Exceptional

23 Nov 2017

Rea

All In All, A Great Stay

Me and my partner went sunset camel riding whilst staying at Treescapes and would highly recommend going, it was an experience to remember. Also try nude kayaking its not what you think lol.

8/10

Excellent

22 Nov 2017

Tony

Close to beach central to shops and facilities

Great place to stay nice a quiet, beautiful way to start the day sitting outside with a book and a cup
Of tea

10/10

Exceptional

17 Nov 2017

Mel

Quiet and relaxing

I took my son away for gis birthday and we stayed here for 3 nights in a studio room. The staff were lovely, the room was beautiful and the surrounding area was divine!

6/10

Pleasant

12 Oct 2017

Tara

Desperately needs renovation

Good location but the accommodation needs renovation inside and out. We also had massive bush cockroaches running around at night and one drop out of my towel after my morning shower. The place also stunk of stale cigarette smoke. The staff were lovely. My next stay at Port Stephens I'll look for somewhere else to stay.

10/10

Exceptional

07 Oct 2017

Verified traveler

FRIENDLY STAFF. GREAT PRICE. GREAT ROOM.

As in title. Lots to do around the area.
Kids lived the heated spa and large pool.

6/10

Pleasant

29 Sep 2017

li

The good point is only the staff is friendly and we can check in early. The room is quite big for studio room. However Most of the facilities are temporary. The pool is small but we enjoyed the whirpool. There is no kids playground. It is a good place to sleep only for families without little kids.

10/10

Exceptional

21 Jul 2017

Ariel

Absolutely fantastic value for money

Absolutely fantastic value for what you get, the staff were friendly and accommodating, the room was clean and tidy and the area overall peaceful. I will stay there again. Only con is that the TV size was very small.. 14-15\" and no WiFi. Other than that, great place to disconnect! Highly recommended.

Partner

8/10

Excellent

13 Jul 2017

Verified traveler

Great place to stay

Great natural surroundings great pool staff friendly

8/10

Excellent

11 Jul 2017

Kathleen Lay

Spacious and beautiful place

Spacious and clean. Comfortable bed and great place for a get away.

Partner

10/10

Exceptional

07 Jul 2017

hilda

Very reasonable Tarif clean rooms very close to town,good amenities friendly service from staff

8/10

Excellent

30 Jun 2017

Verified traveler

Hidden Gem.. great experience.. we had a great time.. we will definitely come back soon..

8/10

Excellent

28 May 2017

Xenah

A place to relax

Love the pool area, lots of room for walking within the resort, the access to the beach is great- quite a walk.
Very friendly and helpful Reception and staff.
Feeling secure in the grounds as a number of campers and caravan guest are at view but not intrusive.
Thank you :)

10/10

Exceptional

25 May 2017

David

Great place!

Room is large, clean and exceeds my expectations. Will definitely stay here again.

Cute receptionist