Name: Mantra Nelson Bay
Address: 1A Tomaree Street, 1, Nelson Bay, AU

10/10

Exceptional

26 Jul 2026

Warren

Location was great parking on site was easy just join the group for free. The unit was in close proximity to all of the Nelson bay facilities and not to far to walk down and around the Nelson Bay Dock and beachfront.

8/10

Excellent

26 Jul 2026

HUSAM

good experience with reasonable price

8/10

Excellent

24 Jul 2026

John

Was great value, however there were a lot of hairs on the bathroom floor and the cutlery had not been cleaned properly. The receptionist was lovely and welcoming.

10/10

Exceptional

21 Jul 2026

Ninos

Spacious and clean.

Family_with_children

8/10

Excellent

07 Jul 2026

Kate

Staff very helpful cant really complain about anything

Friends

8/10

Excellent

05 Jul 2026

Leah

Friendly staff, fast check in, clean and modern room, easy walk to town centre.

Family_with_children

10/10

Exceptional

01 Jul 2026

Richard

Great holiday experience. Value for money

Partner

6/10

Pleasant

24 Jun 2026

Deborah

Unfortunately this apartment wasn’t particularly clean. The kitchen floor, bathroom floor and the dishwasher front all require a really good clean. The carpet was very badly stained. The whole apartment is in dire need of a refresh. We booked a one bedroom apartment and were given an “upgrade” to a two bedroom apartment which had a notice on the second bedroom and bathroom indicating that they were not to be used. Very strange! Not planning a return visit.

Partner

10/10

Exceptional

19 Jun 2026

Peter

We have stayed many times over the years and it has maintained an excellent experience. Highly recommended, close to so much and Port Stephens is a great location with many options for all

Friends

8/10

Excellent

08 Jun 2026

Joseph

Very old property, but neat and clean. Pools are not heated, so they are impossible to use during non-summer months. Nothing exceptional about this property, just average.

Family_with_children

10/10

Exceptional

07 Jun 2026

Natasha

Would reccommend placing a hand rail in the bathroom next to shower/bath! Felt like I was going to fall down when getting into and out of the shower/bath! If you are short it is a big hazard, would reccomend the property looking into this as it is very easy to fall down :(

Family_with_children

2/10

Poor

04 Jun 2026

Jenni

The room was grotty with dirty walls, door handles and overall a grubby feel.
They wanted us to park in a carpark that was attached to another building not in the building we were staying in which would have been difficult with luggage as you would have to trek across the property to get to the other building! Lucky it was raining and they found us a carpark in the building we were staying in - that seems like a given to me!
The bathrooms were dirty, the walls needed a good clean and the carpet was yuck.
The towels were on their last thread and you had to pay per beach towel which I thought should have stated previously.
Very disappointed in this stay.
I didn't save the photos I took but have a couple from the dirty utensils in the kitchen and d terrible state of the washing machine and dryer! your clothes would have been cleaner not going in them!
Very disappointed in this stay.

Partner

8/10

Excellent

28 May 2026

Arun

The carpet can be kept bit more cleaner. Late check in wasn’t a good experience even after informing the time we will arrive. The code was sent wrongly and we were stuck outside the gate with kids. The support call mentioned in the message or display didn’t not pick the call at all. Luckily we got help from the maintenance guy who was around.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Leisa-Jayne

Location was great.
Cleanliness of apartment very poor.

Partner

10/10

Exceptional

14 May 2026

Gail

Love staying there.3rd time now.Close to everything and has all that we need. Staff are helpful and friendly

10/10

Exceptional

12 May 2026

Gwen

Large unit with everything to make the stay excellent. Great position. Walking distance to shops and club. Clean and very spacious

Partner

6/10

Pleasant

11 May 2026

Neehal

The place was clean, location was perfect and staff are very helpful and friendly. Parking was great. But I believe that some appliances need replacement then it would be great place.

Partner

10/10

Exceptional

30 Apr 2026

Linda

Staff very friendly and helpful, although didn’t really need much assistance. Unit spacious and well equipped with basic items.
Location within walking distance of everything.

Family

8/10

Excellent

29 Apr 2026

Bhim

The parking is easy but our parking space park by some one in the arrivals. The room is excellent clean and tidy.

10/10

Exceptional

16 Apr 2026

Sacha

A pleasant and easy place to stay for a family. Friendly staff were welcoming. Bonus that there are EV chargers available in one of the car parks. Pool is lovely.

8/10

Excellent

12 Apr 2026

Anna

We stayed for 5 nights in a 2-bedroom, 2-bathroom unit with one car space and a poolside view. The rooms were relatively clean and well-equipped, which made our stay comfortable. Our 3- and 5-year-olds absolutely loved the pool, and we really enjoyed the convenient location—everything we needed was within walking distance. The water pressure was also excellent.
There are just a few areas that could be improved. Some of the kitchen utensils, including the frypan, cutlery, and microwave, could use replacing, as we had some difficulty cooking simple meals like pancakes and eggs. The dryer could also benefit from a thorough clean or replacement, as there was a noticeable build-up of lint and dirt inside the door.
Other than that, we had a very pleasant stay. The BBQ area was a nice bonus, and the reception staff were friendly. We would be happy to return in the future.

Family_with_children

8/10

Excellent

10 Apr 2026

Sally

The property is clean and staff are friendly and helpful. The mattresses are old and uncomfortable which caused a back pain. There is a construction going on which is very noisy and starts around 6:30 -7 am and it wasn’t mentioned until we booked and paid then received an email which was a bit unfair, it was noisy since we were given the unit right opposite to it but other than that everything was good.

Family_with_children

10/10

Exceptional

31 Mar 2026

Mohamad

very good value for money

Family_with_children

8/10

Excellent

27 Mar 2026

Elaine

We were given a lovely spacious two bedded apartment even though it was just my husband and myself staying there. The large balcony overlooked the pool as requested but it could be noisy at times. Each apartment had an allocated parking space which was a big plus. The complex is an easy 10 minute walk to the centre of Nelson Bay (a very pleasant resort). All in all we were very pleased with our stay.

Partner

6/10

Pleasant

27 Mar 2026

Chris

Parking was secure this property does not look like the photos on line

Partner

10/10

Exceptional

26 Mar 2026

peter

Thank you for having us as we enjoyed the stay

Friends

10/10

Exceptional

12 Mar 2026

Sue

Yes it was lovely just the right temperature

Partner

10/10

Exceptional

05 Mar 2026

peter

Staff were very helpful

Friends

10/10

Exceptional

19 Feb 2026

Dave

Very clean room, friendly and helpfull staff.
Quick check-in and very convenient parking.

Partner

8/10

Excellent

13 Feb 2026

Mohammad Daud

Yes, was the best experience .

Leisure Family

8/10

Excellent

12 Feb 2026

David

The team at reception wete great and very helpful.
The only reason I gave 4 out of 5 was that the TV channels were very slow and at time had no reception at all.
The pay for view channels were poor and the local channels ABC, 7, 9, 10 were not much better.
Beautiful place to stay though. 🙏👍🙂

10/10

Exceptional

29 Jan 2026

Ming

Good location, easy check in and out, convenient underground parking, room size good.

Leisure Family

6/10

Pleasant

24 Jan 2026

Dianne

The room was very old and dirty!

Leisure Family

6/10

Pleasant

24 Jan 2026

Katherine

The unit was large we had the pent house it is quite dated , the couch was grotty , the oven dirty and hot plate bathrooms were fine , the staff were lovely at least the ones I interacted with, the pool was great, clean and great for families , we stayed for 6 nights so we didn’t get the unit cleaned you have to stay for seven which is fine but they should have a mop so we are able to clean and mop the floor at least as we were a family of 6 otherwise great for young families

10/10

Exceptional

23 Jan 2026

wayne

Room was nice and big and very spacious.
A very Comfortable longe
Pool was lots of fun and a good size too
Close walking distance to shops And marina.

The only down side was the view as the top end of building is now completely blocked by a new high rise apartment being built it from of it. (Luckily I got a cheap price for room on Wotif as if I had had to pay the normal price I definitely wouldn’t have been happy and would have asked for another apartment)

Leisure Family

6/10

Pleasant

11 Jan 2026

Melhem

Room was old. Needed more TLC. Room amenities were rundown and not working proper

4/10

Poor

11 Jan 2026

Jody

Appartment was run down. No air con in bedrooms. Wifi and TV were offline for 1 night of the stay.

Friends_and_family Family

4/10

Poor

09 Jan 2026

Carina

Room was dirty and very neglected.

Holes and dents in walls.

Issues with hot water. One night there was no hot water.

8/10

Excellent

07 Jan 2026

Jessica

Good sized rooms and amenities in an accessible location of Nelson bay.

6/10

Pleasant

05 Jan 2026

Carmel

Clean and good facilities. Decor and apartment a little dated. Great location

Leisure Family

6/10

Pleasant

03 Jan 2026

Gina

Was pretty average, for what we spent i didnt feel i got value for money. Room was quite smelly, dishwasher smelt like fish, blinds were mouldy and my reservation was changed without any communication seperating me and my sister which made the stay distressing and frustrating

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Macayla

Great location, walking distance to everything in Nelson’s bay. The rooms were quite outdated though, lounge had stains on it, air con only at one end of the room and second shower didn’t work.

4/10

Poor

29 Dec 2025

Harry

The room was very very dirty. Rooms are not maintained and there are food crumbles left by previous customers. We can understand we arrive at a public holiday day but this is not an excuse for the lack of very basic quality of a service product. I am really disappointed for this place.

Family

2/10

Poor

28 Dec 2025

Jana

Our stay at the Mantra Aqua in Nelson Bay felt like an absolute scam.We had booked two nights in a superior resort view room and what we got was a neglected,dirty,grimy and mouldy appartment that overlooked a construction site. We were shocked that this apartment is even rented out as it had so much wrong with it. To top it off,our balcony sat right over the communal smoko corner for staff and residents so none of the ‘we are a smoke free complex’…unbelievable.
When approached about the state of the apartment,staff responded that ‘the photos on our website are only indicative and perhaps next time we should not book with Wotif,but with them directly so they can give us a room that is more to our taste’,go figure…We are absolutely appalled by what happened to us-please read this before you book as we are sure this is a known issue with resort staff.
We feel betrayed and scammed and would never stay at the Mantra Aqua again!!!

Leisure Family

10/10

Exceptional

28 Dec 2025

Maria

Glad that our 3 bedroom apartment was upgraded to Penthouse, rooms are huge, and layout is superb. Our one night isn’t enough, definitely we’ll come back. Thanks Mantra

Friends_and_family Friends

10/10

Exceptional

27 Dec 2025

Lorraine

Fantastic location easy walk to everything with undercover parking. Great clean apartment, though looking a little tired, could do with minor upgrades. Comfortable bed. We had a pool view balcony, it’s worth consider special request if you prefer morning or afternoon sun on your balcony. Only downside was being top floor the balcony had no roof & no shade in daytime.
Pool lovely & spa warm. Staff friendly & helpful

Partner

4/10

Poor

27 Dec 2025

Maged

The rooms was old not clean the sliding doors doesn’t look and the staff was not friendly at all

6/10

Pleasant

25 Dec 2025

Caroline

Apartment was large but fridge seal was broken, room remote was broken and ceiling fan in main bedroom didn’t work. Second bathroom was also smelly. Seem like some easy fixes could have been made to make the apartment much more pleasant.

Leisure Family

10/10

Exceptional

25 Dec 2025

Kelly

Room was fab very clean and reasonable priced great location.

Leisure Family

10/10

Exceptional

23 Dec 2025

Abhishek

Stay was very pleasant.

Leisure Family

2/10

Poor

22 Dec 2025

Suresh

Room is pretty dirty and dusty...

Leisure Family

10/10

Exceptional

21 Dec 2025

steve

Staff were incredibly accommodating when I stuffed up the booking.

Leisure Family

10/10

Exceptional

10 Dec 2025

OZDEN

Room was really nice clean. Pool was nice. Check in was smooth. Construction next to pool was bit noisy on Monday morning. Location is fantastic. We will be back

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Hong

Clean room clean bathroom. Under ground park. Very convenient location.

Partner

2/10

Poor

07 Dec 2025

Jon

Did not see any staff for the duration of stay, very surprised check in closed so early, the hotel is in very poor condition and is over priced. The hotel photos must be from years ago when the hotel was much newer. The pool lighting is very poor boarding on dangerous. Would not stay here again.

Leisure Family

8/10

Excellent

07 Dec 2025

Daphne

Lovely spacious clean room.
Thank you

8/10

Excellent

02 Dec 2025

Jill

Helpful staff. Very comfortable.

Leisure Partner

8/10

Excellent

02 Dec 2025

Belinda

The room was great, had everything we needed.
plenty of room for the 4 of us and the staff were amazingly helpful.
Great break away.

8/10

Excellent

15 Nov 2025

Maureen

I would definitely stay at a Mantra from my experience in Nelson Bay, but you seriously need to provide better toilet paper.

10/10

Exceptional

14 Nov 2025

Jacqueline

Everything exceeded my expectations. Lovely staff, one of the nicest rooms I've ever stayed in and so close to the little town centre/supermarket etc

Self

4/10

Poor

13 Nov 2025

Jake

I had previously stayed here with my wife & 1 year old, we returned 2 years later with my elderly parents and newborn & honestly wouldn’t stay again. I considered booking the easier accessible shoal bay Ramada hotel, but when I looked at booking on their website it mentioned “be advised some local construction taking place”. As such booked Mantra.
When we arrived, the entrance is closed as there’s construction vehicles across the entrance dropping off bits to the construction site, the mantra hotel sits within the shadow of.
Not only that, but 1/3 of the swimming pool is closed for construction, leaving the entry ramp for my elderly parents & pram for newborn closed, leaving pool inaccessible for them. Nothing had been mentioned upon booking. Also our neighbouring apartment, which must be an owner-resident felt the need to shout at my now 3 year old whilst walking down to the swimming pool as they were “too loud and disturbing their afternoon nap”. Not family friendly in the slightest. Extremely disappointed for me parents once in 3 years trip to Australia.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Leilei

Great place for family.

Leisure Family

6/10

Pleasant

02 Nov 2025

Steve

The lounge was disgusting.
We spent each night sitting on the dining chairs.
The worst Accor experience we have had.
Mantra @ Nelson Bay need to replace the old worn out lounges with something decent.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Gregory

Very friendly and helpful staff,had a great stay

10/10

Exceptional

31 Oct 2025

William

The rooms were clean, and location was convenient.
It was quiet and relaxing almost entire stay, until our last night of stay.
Some guests decided to have a pool party, which lasted until well over 3 am in the morning.
We could not sleep!
As we were travelling back home next morning, 3 hours driving, it was not appreciated.
I know that it was not Mantras fault, but their security staff should have intervened and put a stop to it.
Apart from that everything else was great.
We will go back again.

Partner

10/10

Exceptional

28 Oct 2025

Christine

Such a lovely stay .. just what I needed for a nice escape

Leisure Self

10/10

Exceptional

27 Oct 2025

brett

Its goos location water and shops 8 min walk. Nice pool and spa room was decent

Leisure Family

10/10

Exceptional

25 Oct 2025

Tony

Unfortunately, the bed was totally worn out. It should have been replaced years ago.
The rest of the property was excellent.

Leisure Family

6/10

Pleasant

23 Oct 2025

Mary

This property needs maintenance our room was clean and had everything you needed but badly needs work on it

Leisure Partner

10/10

Exceptional

23 Oct 2025

Sabina

Lovely staff at the reception.

10/10

Exceptional

22 Oct 2025

Robert

We went away for a few days to recharge. It was perfect for us. Staff were wonderful and accommodation was perfect.

Leisure Partner

8/10

Excellent

20 Oct 2025

Ryan

Good hotel

Leisure Family

8/10

Excellent

18 Oct 2025

colin

clean room air con spa

10/10

Exceptional

17 Oct 2025

Caide

Beautiful room, loved the laundry amenity, walking distance to the marina and shops

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Nishit

Kids friendly and out kids enjoyed the pool so much. Love it.

Leisure Family

10/10

Exceptional

13 Oct 2025

Samantha

Apartment was lovely, very spacious, clean and very comfortable.
Staff on arrival were very friendly and informative.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Lisa

Larger roomy apartments within easy walk to shops and restaurants.

Leisure Partner

4/10

Poor

10 Oct 2025

H

Pool looks huge in the pics, it isnt and for us, full of kids. Property is very tired and not properly cleaned or maintained. Toilets seats dont fit; 2 rolls of toilet paper provided super thin; fridge light doesn't work; no air in master bedroom, just one small window locked so you cant full open; no aircon in the bedrooms. Because there's no airflow through the 2 bedrooms they were dusty for us, wont be like this for everyone, just those sensitive to dust. Balcony is tiny with a small table and only 3 seats lol. Check in is after 3pm (quite late), we arrived 2:50pm and told the room not ready. The leather lounge is comfortable and theres a big TV (we connect our apple TV) but internet (Optus) is very poor. Very handy to walk a few blocks down to the shops and waterfront. NERO's ice cream is a must visit. Two large building sites between the Mantra and the water view. We were on level 2 which is really level 3, we did have a small view, not sure about lower levels. Disappointing, booked and paid for 5 nights but left after 3.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

shaneel

Overall was good, there was slight delay with check-in but we were able to use the pool while waiting.

10/10

Exceptional

30 Sep 2025

Catherine

Just a beautiful place the pool was amazing, staff very helpful

10/10

Exceptional

24 Sep 2025

Dina

Easy to make booking online, staff contacted me prior to check-in to confirm bed configuration. Friendly staff, clean and ample parking. Close to golf course, shops and restaurants.

Leisure Friends

10/10

Exceptional

20 Sep 2025

Tegan

Nice & easy

4/10

Poor

20 Sep 2025

Sylvia

We, specifically, chose an apartment that wasn't a Pool View but we got one anyway We are old. The first day we were at the Mantra the noise from the screaming children was unbearable. Didn't cease till 9:15 pm (curfew was 9:00 pm).

The apartment requires renovating and a good clean. Mould on the blind (which requires replacing) in the main bedroom. Probably because there was not a window in the room to air it out.

Won't be booking through Wotif again!!!!

10/10

Exceptional

16 Sep 2025

Andrea

Great location – walking distance to town/Golf Club.
Good condition, two bedroom two bathroom self-contained unit with pool views and easy parking.
Only thing I didn’t like - in the past other people had fed the lorikeets which meant when we were trying to have some sundowners on the balcony we were being bothered by the birds.

Leisure Friends

8/10

Excellent

15 Sep 2025

John

Rooms clean , missing plugs in bathrooms, Staff very helpful.pool cold.

8/10

Excellent

15 Sep 2025

Ron

Will come back again.

Nice location walking distance to shops and the beach. Great amenities, comfortable mattress and quiet rooms.

Self

10/10

Exceptional

14 Sep 2025

Richard

Booked a Pool View room, but was allocated a room in the further most corner of the resort. You could see the pool in the distance so technically a \"pool view\" however this drew a very long bow considering the picture provided by WOTIF indicated an adjacent building \"overlooking the pool. I get that WOITF does not allocate the rooms, howver dont get me to pay more for less. Better communication between booking agent & venue required as customer certainly feel betrayed. Would be hisitant again using WOTIF at this resort.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Lee

good place to stay , right in the town ,close to amenities and walking distance to whole. great access and parking .

Partner

10/10

Exceptional

13 Sep 2025

Edward

Very close to the shopping centre. Extremely clean and easy to manage unit.

Leisure Partner

8/10

Excellent

12 Sep 2025

Cecilia

I found a couple of things that were a downer for me. The lounge was way too soft that I had trouble getting off it. I needed to move the single chair closer to help. Also getting in and out of the shower was a problem. The bath was higher than the floor which could be dangerous. I put this same review for them so hopefully they will fix this problem. I don't recommend this property because of these 2 issues. Especially if you are a large person which I am.

Leisure Self

8/10

Excellent

12 Sep 2025

Cathy

Good

10/10

Exceptional

10 Sep 2025

Trudy

Very clean nice pool sauna ,nice people in reception

Leisure

8/10

Excellent

09 Sep 2025

Peter

Good accomodation but poor hot water in apartment. Staff did not seem to respond to this except to tell us to wait until it reheated .

Family

8/10

Excellent

27 Aug 2025

Anne

Not as good as last stay

Nice big apartment but the ensuite let it down as the tiles need a good clean and my bed wasn’t comfortable. Dishwasher didn’t work left everything dirty on a normal wash. Rest of apartment was good

Self

10/10

Exceptional

27 Aug 2025

Husam

Good accommodation with reasonable price

Leisure Family

10/10

Exceptional

25 Aug 2025

Anne

Staff were friendly and a nice clean spot

Leisure Friends

8/10

Excellent

22 Aug 2025

mark

Close to shopping and dining places.

Leisure Partner

6/10

Pleasant

16 Aug 2025

Valerie

We would have liked a nicer reception!
The entrance to our part of the building was really wet for quite some time after the rain had stopped with no sign up. Needed to be mopped.
The apartment was very nice and we booked there as it was close to the shops and clubs and not far from the water.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Lachlan

Perfect location. Room exceeded expectations and communication was great.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Sharon

Great place to stay. Rooms are of a great size. Walking distance to dining, shopping and the marina. Would definitely recommend and I would definitely stop there again

Leisure