Name: Nelson Towers Motel & Apartments
Address: Victoria Parade, 71A, Port Stephens, 2315, AU

8/10

Excellent

07 Jun 2026

Linda

Very close to information centre, Marina and town centre. Not great view of bay because of all the buildings in front.
The only cooking facilities was an air fryer and a microwave. No face to face with staff, all communication was done via text . The apartment itself was very comfortable.

Partner

10/10

Exceptional

23 May 2026

Robert

Central location.

Partner

6/10

Pleasant

19 May 2026

Marilyn

Very comfortable bed easy access to main shopping centre would have enjoyed a view

Partner

10/10

Exceptional

03 May 2026

Peter

Plenty of shops, restaurants and a pub within very easy walking distance. The rooms was clean and tidy. the staff were nice and polite.

Partner

4/10

Poor

27 Apr 2026

Alfredo

Location excellent room terrible one thing in particular exhaust in the bathroom so noise needs replaced

10/10

Exceptional

25 Apr 2026

ANDREW

Quiet
Extremely close to restaurants cloth shops pub etc

Partner

10/10

Exceptional

14 Apr 2026

Jakob

Good

Partner

8/10

Excellent

01 Apr 2026

Cristina

Check-in procedure was unique as it was fully automated. One phone call and text to enter the premises. No one on one staff interaction. Location was amazing - easy walk to harbour, restaurants, cafes and shops

Partner

6/10

Pleasant

12 Mar 2026

Allan

was handy to the main town shopping area and marina

Partner

8/10

Excellent

03 Mar 2026

brianna

Close walking distance from all the restaurants and all the stores

4/10

Poor

27 Feb 2026

Andreas

The room was not cleaned. Dust on many surfaces, pubic hair in the shower, utterly disgusting. No wardrobe in the room. Location is great, easy access to eateries and the beach. It would be fitting to be advertised as a backpacker or budget style accommodation and priced accordingly.

Partner

10/10

Exceptional

14 Feb 2026

Sue

Excellent location near marina and shopping area. Booked standard queen room which was perfect. Spacious and very clean. Bathroom good size and shower. Balcony had no Seaview but looked onto garden/sitting area and was very quiet!!! Top floor had pool and great view of town, sea and surrounding are. Staff very friendly. Thankyou. Will defs be returning ! Stayed 4 nights and wished it was longer. Five stars out of five and I’m very critical usually!!

Leisure Friends

10/10

Exceptional

13 Feb 2026

Helen

In a great position. Very walkable to most places

Partner

8/10

Excellent

23 Jan 2026

dane

Nice hotel, very convenient location.

10/10

Exceptional

05 Jan 2026

David

Great position- close to everything in town. Clean comfortable room

Leisure Partner

10/10

Exceptional

21 Nov 2025

Julie

Great place to stay. Excellent location.

Leisure Friends

8/10

Excellent

20 Nov 2025

Michael

Clean room. Saw no staff. Two brief phone calls.

Self

10/10

Exceptional

16 Oct 2025

john

loc ation

8/10

Excellent

10 Oct 2025

MARGARET

Property was very clean and comfortable. A little dated and no dishwasher! It suited our purpose, a lovely big balcony! Wish it was small pet friendly!

10/10

Exceptional

06 Oct 2025

TITI

We really enjoyed our stay and close to wvwrything shops restaurant and water.

Leisure Partner

10/10

Exceptional

08 Sep 2025

John

Excellent location & clean & comfortable room.

Leisure Partner

6/10

Pleasant

27 Apr 2025

Marjorie

The unit was quite small, especially with the couch in the middle of the room.
No outlook, only over other buildings.
There was no one there to greet you or to help you during your stay, everything was DIY.
No information on unit or surrounding area.

10/10

Exceptional

05 Apr 2025

Sam

Convenient,clean local to all amenities

10/10

Exceptional

03 Apr 2025

RODNEY

It's central to everything

Self

8/10

Excellent

30 Mar 2025

Fred

The cistern in the toilet was running all the time and the shower head is mounted to high .

4/10

Poor

09 Mar 2025

Skye

You get what you pay for with this room.....Except for the cockroaches.
Pool was good, good parking and location.
The room needs to be renovated, I didn't know shower curtains were still a thing?!.

Leisure

4/10

Poor

28 Feb 2025

Verified traveler

Disgusting

Awful. Room had not been cleaned for quite some time. There was thick dust in top of the headboard. Dust inside the shelves to put clothes. Bathroom was filthy. There was still toothpaste spit on the tap. Someone else's hair. The floor behind front door you could see had not been cleaned with bits and dust. So disappointed with this room. With no one on reception more difficult to inform anyone. Spoilt my stay in Nelson Bay.

Partner

10/10

Exceptional

24 Feb 2025

Alayna

We had two rooms, one standard and the other a one bedroom flat. Both rooms are a bit run down and need work - rusty shower frame, missing tiles, broken loo roll fitting. However the rooms had everything one could wish for - lots of towels, fully equipped kitchen and even a washer and dryer. The location is excellent being central with access to shops and coffee shops at the lift door. The arrival/departure instructions were a bit scary but it was really very simple. We had a great two days.

10/10

Exceptional

05 Feb 2025

Samantha

Great location

6/10

Pleasant

31 Oct 2024

Shirley

More empathy from your \"non reception\" staff.

Far too much trouble for older people to get code numbers etc... & after already having received my confirmation a couple of weeks prior to our stay I then got message to Register on line & get a code then had so much trouble doing this I had to phone the place 3 or 4 times & the 1st man was really upsetting me. They should be made to help people better that are not great at on line stuff. My husband is legally blind & got cranky & upset for me. We will never stay again, I have family up that way so when visiting we'll stay elsewhere.

Partner

8/10

Excellent

28 Oct 2024

Olga

Great location
Close to everything

Leisure Family

10/10

Exceptional

31 Aug 2024

Elizabeth

Great spot right at the marina

8/10

Excellent

11 Aug 2024

Cheryl

It was great but we left car In carpark while we had breakfast and got locked out

Leisure

8/10

Excellent

19 Jul 2024

Balwinder

Nice and clean

8/10

Excellent

13 Jul 2024

Jason

Not full kitchen. Just check with the staff to see if your room have the facilities

Leisure Family_with_children

10/10

Exceptional

20 Jun 2024

heather

great position

Leisure Partner

4/10

Poor

14 Jun 2024

William

Difficulty getting in. No one in reception. Called a phone number to get into the garage. Waited for entry code to be sent to my phone (it was sent to the wring phone).
For three days there wss construction work being conducted on the building. The noise was so great that we could not stay in the building during the day. Management said it was council work they hadn't been advised about but the local newspaper said it was a projectbeing conducted in consultation with fhe hotel.

Leisure Partner

8/10

Excellent

27 May 2024

Wayne

Great central location. Easy check in.

Leisure Partner

10/10

Exceptional

12 May 2024

Jenny

Once parked, you don't need your car. Shops, marina, food & dining, water, fishing, walking paths, tourist info centre etc all in easy walking distance.
Room was spacious, clean and well equipped. Bed and lounge were comfy, shower was great and there was a lovely, roomy balcony.
Only minor problem was the early setting up (dragging chairs) cafe below and traffic- if you enjoy a sleep in, you won't get one, but who wants to sleep late when there's so many great things to do.

Leisure Partner

10/10

Exceptional

31 Mar 2024

kim

Enjoyed few nights stay at this property. Highly recommended.

Leisure Family

8/10

Excellent

10 Mar 2024

Scott

convenient

Leisure Partner

8/10

Excellent

01 Mar 2024

Antony

Good location

A really good location, and nice rooms. No reception desk which would be fine if there was a means of communication but we found the communication to be very poor.

Friends_and_family Family

2/10

Poor

22 Feb 2024

Paul

Large brick veranda wall blocking view could not see over it dark and dingi

8/10

Excellent

20 Nov 2023

Danielle

It had cooking pan, coffee machine,toaster. Close to the marina and cbd

Leisure Family

10/10

Exceptional

13 Nov 2023

Mahawa

Our room was amazing and very close to shops had amazing time staying there

Friends_and_family Friends

10/10

Exceptional

09 Nov 2023

Scott

Good location easy to deal with

Self

8/10

Excellent

05 Nov 2023

Maria

Convenient to all amenities, parking, has a lift

Leisure Partner

8/10

Excellent

28 Oct 2023

Paul

The only thing I could fault was that in my room, there was no kitchen sink to rinse and wash cups and plates. Having to do these tasks in the bathroom basin didn't seem right.

Leisure Self

8/10

Excellent

23 Oct 2023

Craig

Great property, excellent location.

6/10

Pleasant

23 Sep 2023

Jodi

Location in centre of town was very convenient to everything

Leisure Partner

10/10

Exceptional

30 Jun 2023

Ed

Great location. The rooms are clean and great for singles, couples or families. The only negative would be the 'contactless' check in. Understandable during the peak of COVID but lets move on and see some more F2F hospitality. Check in could be confusing for the elderly. Check out was a much simpler process. That aside, I would definitely stay here again.

Leisure Partner

4/10

Poor

27 Jun 2023

Steven

What is the point over rated

Leisure Partner

4/10

Poor

11 Jun 2023

Janene

I didn’t like the fact that there were no hand towels.,,

8/10

Excellent

05 Jun 2023

Carmel

I will stay again as everything is close by but I wouldn't stay in the standard room ours was very small.

Leisure Partner

8/10

Excellent

22 May 2023

Jean

No cooking facilities only a microwave

Leisure Family

10/10

Exceptional

19 May 2023

SHEENA DIANA

We like that the property is close to the shops and very accessible to the places we want to go.

Leisure Family

10/10

Exceptional

11 May 2023

Georgina

A very convenient location.

Business

4/10

Poor

19 Apr 2023

miles

Nelson Bay

No staff at the premises to check-in with, all done over telephone, makes it very inconvenient and time consuming.

Room was a very small with only a view of the shops wall and windows directly behind the building. No natural light in room.

No shower screens and bathroom floods at each shower.

Very old premises and very expensive vs quality.

Business

10/10

Exceptional

16 Apr 2023

Lee

One of the best motels I have ever stayed in. Easy check-in, complete amenities that include a dishwasher detegent to wash dishes, and expresso. You never need to request anything from housekeeping. Highly recommended.

Leisure Family

10/10

Exceptional

16 Apr 2023

Dragan

wery close to evrey wear

Leisure Partner

8/10

Excellent

23 Mar 2023

Maree

Overall the property was great, clean and excellent location.

Leisure Partner

6/10

Pleasant

22 Mar 2023

Jay

The location
But the reception is ALWAYS unattended and when I rang the caretakers for issues like no milk,had to ask everyday and had to ask to clean the room,and the caretaker “Steven” was abusive and rude

Leisure Partner

6/10

Pleasant

15 Mar 2023

Isabella

Room was not clean

Leisure Family_with_children

8/10

Excellent

11 Mar 2023

Fiona

The apartments are extremely convenient to everything. They are nice and clean and comfortable and certainly have everything that you need but are in need of an update.
Happy to stay there again though at anytime

Leisure Partner

10/10

Exceptional

10 Feb 2023

Anika

Very clean room and friendly staffs

Leisure Family_with_children

10/10

Exceptional

07 Feb 2023

Helen

Great accommodation

Accommodation was 10/10. Great size rooms and balcony. Location was fantastic. Walking distance from beach, restaurants and shopping. If we holiday in Nelson Bay again this will definitely be our first choice

Partner

6/10

Pleasant

18 Sep 2022

Daniel

No cleaning of room for our period of four days

Business Partner

10/10

Exceptional

18 Aug 2022

Alan

We enjoyed the tranquility of Nelson Bay in winter and this accommodation was very central for us.

Leisure Family

6/10

Pleasant

29 May 2022

Brigitte

Proximity to town and marina excellent, however this property needs a serious update.

Leisure Partner

4/10

Poor

20 May 2022

Bev

I liked the location. But the room wasn’t the cleanest. The tiled floor in the bedroom was very slippery. Toilet roll holder broken. Fans dirty. The host, Steve, was less then friendly if seen around the complex. Screen door on the court yard door was broken & dirty.

Leisure Partner

6/10

Pleasant

21 Mar 2022

Mr Robert

The soap container in shower was broken, which if not noticed posed a threat to injury. Shower head unable to be adjusted, OK if your 7 foot tall. Gentlemen in reception unpleasant, needs retraining in customer service.

Leisure Partner

2/10

Poor

20 Mar 2022

John

Nelson Bay is a beautiful area but we were very disappointed with the standard of our accommodation. Our apartment was looking very tired, dowdy in appearance, needs a paint and refresh and new carpet which was very grubby in places.
The particular apartment that we were in was very noisy and users of an overhead pedestrian walkway had a great view of our apartment as they used the walkway!
I understand that we all have our own standards of cleanliness and presentation but I can't accept that this apartment was up to scratch in this regard.
This was a very disappointing experience!

Leisure Family

10/10

Exceptional

10 Jan 2022

Tessa

Location Location! My boys and I had a pleasant stay. The room was clean and tidy and contained everything required to have a trouble-free stay. The location of this motel is brilliant and within walking distance of the gorgeous beaches, marina, coffee shops & restaurants'. Very secure setting. We did not have to drive anywhere. Highly recommend.

Leisure Family

8/10

Excellent

07 Nov 2021

Jamie

Nice room, decently updated, great location.

Leisure Partner

10/10

Exceptional

06 Aug 2021

Verified traveler

Super friendly staff, secure parking (lock up), clean room (Covid clean), site is within a short walking distance from numerous dining and entertainment facilities, any request to the venue wasn't an issue and they even picked up on the fact that it was our wedding anniversary and left chocolates and a bottle of wine in our room.

Leisure Partner

4/10

Poor

20 Apr 2021

Verified traveler

On arrival with my young son was met by the elderly female front desk clerk with the words \"we don't allow families here\". Not a particularly warm reception.
Room was ok, carpet was the type where you don't want to take off your socks. Killed a small cockroach in the fridge area. View from the balcony was the back wall of another building.
Pool upstairs was full of dead bees.

Was definitely not worth the $159 I paid.

Leisure Family

6/10

Pleasant

15 Apr 2021

Verified traveler

Close to Nelson Bay shops and Marina. Didnt like complicated key system. Didnt like outlook for our room on to some kind of terrace and roofs.

Business_and_leisure Partner

8/10

Excellent

14 Apr 2021

Verified traveler

Great location and facilities. Staff very friendly. Best view you can have for Marina and the ocean.

Leisure Partner

4/10

Poor

11 Apr 2021

Verified traveler

Best part was meeting the mature gentleman on arrival, he was very charming.
Proximity to the Bay was perfect however....
Standard room was underwhelming, extremely small needs a good update Could hear all noise from other rooms.

Friends_and_family Partner

8/10

Excellent

28 Mar 2021

Verified traveler

Close handy and within easy walking to all shops and restaurants. WiFi passcode and details should be handed out with the room key.

Friends_and_family Family

10/10

Exceptional

22 Feb 2021

Verified traveler

Friendly Staff. Great Location. Queen room was great and had a private patio

Leisure

10/10

Exceptional

29 Jan 2021

Verified traveler

A wonderful stay for Australia Day!

We had an amazing stay at Nelson Towers Motel. My partner and I would strongly recommend this property. The owners were super friendly and so kind - a true family-run business. Check-in was easy and quick. The location was amazing. Literally right in the middle of Nelson Bay and across from the marina and a short walk to the beach. Cafes and restaurants at your doorstep. The hotel itself was well kept (the rooftop pool area was also spotless and a great spot to relax with amazing views!). Our room was comfortable and very clean. Loved our stay - we’ll be back!

Partner

8/10

Excellent

21 Jan 2021

Verified traveler

The view and position were great loved that we could park the car and walk everywhere. The room looks outdated but acceptable. Would of liked a tv in the bedroom because the lounge was uncomfortable for long periods.

Leisure Partner

10/10

Exceptional

02 Jan 2021

Verified traveler

Location was great. Chris and his family were very helpful and accomodating.

Friends_and_family Family_with_children

10/10

Exceptional

21 Dec 2020

Andrew

The location .The view The Bay .
XXcellant place to stay

Leisure Partner

6/10

Pleasant

15 Dec 2020

Verified traveler

The room was very dated, as to be expected. The balcony door did not close, let alone lock. Smallest pool I’ve ever seen. On arrival the staff were lovely but on departure, an older man was working on the desk and was incredibly inappropriate. As a woman there on my own, he was asking about my boyfriend, if I’m a naughty girl and told me to come back when I’m being naughty. Absolutely disgusting!!

Leisure Family_with_children

10/10

Exceptional

13 Dec 2020

Jonathan

Great pool upstairs with a lovely view of the coastline. Friendly knowledgeable staff with lots of great ideas to do during our stay. Would happily stay again.

Leisure Family

8/10

Excellent

12 Dec 2020

Verified traveler

Good hotel for this price point. Very helpful and friendly reception staff. Great location.

Leisure Partner

8/10

Excellent

08 Dec 2020

Karlee

Absolutely lovely staff. Great central position. Has all basic needs.

Leisure Family

8/10

Excellent

02 Dec 2020

Verified traveler

Our stay was pleasant and wonderful.
The staff in reception was pleasant and helpful.

Leisure Friends

6/10

Pleasant

01 Dec 2020

GeoffreyElriing

Street noise and noisey guests spoiled our stay Staff were very good Maybe better luck next time

Leisure

6/10

Pleasant

29 Nov 2020

Verified traveler

Location was excellent. Room was adequate but not spacious

Leisure Partner

10/10

Exceptional

28 Nov 2020

Godfrey

long weekend away

A very clean and quiet motel, fantastic situation in the heart of Nelson Bay, no need to drive convenient walk to everything.
Rooms were quiet clean and supplied everything that was needed.
would definitely stay again

Partner

10/10

Exceptional

26 Nov 2020

Vasudev

Excellent and welcoming stay

Reached hotel 10.30 am - early for check-in. But Chris was very helpful and asked us to park the car inside, gave us a map of surroundings and asked us to go for a stroll around the marina right opposite, visit the info center, have lunch and come back by noon. We did just that and when we returned Chris was right in front and provided us with all the instructions about security keys and other useful instructions about the room.
The room was very clean and comfortable. People were very friendly and welcoming. Everything was right around the corner and the location was very convenient.
Cafe, Cinema, Pizza, Ice Cream, Post Office, Woolworths, Shopping arcade, Marina - all around the hotel.

Partner

6/10

Pleasant

22 Nov 2020

JANE

Location is great.

The location was great. Property is very dated need a up grade. Also the main bed needs replacing as its very soft saggy

Business

10/10

Exceptional

15 Oct 2020

Lorraine

Perfect location

Location was perfect. Walking distance to everything. Rom had a kitchenette which was great with outside area. Swimming pool on roof was great. Bed was lumpy and pillow flat. The staff were friendly and the hotel was cleaned and sanitised.

Partner

6/10

Pleasant

12 Oct 2020

Graham

Nellie Towers motel. Nelson Bay

The pictures of the resort style motel looked great on Hotels.com. Reality was somewhat different. Conveniently situated opposite the NB marina with access to coffee shops and restaurants close by. Service was excellent. The room faced a small courtyard at the back. No sea view. Not cheap for what we got.

Partner

8/10

Excellent

19 Sep 2020

Verified traveler

Great Location!

Friendly service, the room we stayed in was basic, clean & comfortable excellent location, easy walk to shops, cafes, restaurants & pub...recommend for a short stay only

Partner

10/10

Exceptional

18 Sep 2020

RayB

Easy access to everything, great parking, close to shops and restaurants, within walking distance to many facilities roof top lookout and pool, clean room, courtyard access from rooms.

Leisure Self

10/10

Exceptional

01 Aug 2020

Ryan

Great service , clean rooms ,
powerful showers , central location

Friends_and_family Friends