Name: Maple Resort
Address: Ejido Santa Rosa Parcela 32, Santa Rosa, MX

10/10

Exceptional

14 Jul 2026

carlos

Un lugar exelente para visitar con familia

4/10

Poor

06 Jul 2026

Robert

My July 2026 stay at Maple Resort was disappointing despite a few positives. The room itself was beautifully decorated, comfortable, and featured an excellent mattress that made for a great night’s sleep. Unfortunately, the overall experience fell far short of expectations. The resort continues to advertise an on-site restaurant that has been permanently closed for years, which was misleading. Reception was difficult to locate due to poor signage, and the mile-long dirt access road was in poor condition and made my back sore. Friendly but unsupervised dogs also wandered throughout the property. Most concerning, the resort failed to address loud, intoxicated day-pass guests who overcrowded the jacuzzi, vaped openly, and created an uncomfortable atmosphere for families with young children. I reported these concerns to staff without action being taken.

I would not recommend or return to Maple Resort until my concerns are meaningfully addressed.

Family

10/10

Exceptional

06 Jul 2026

Ruth

My husband and I loved Maple resort, we were looking for a relaxing getaway and we found it. The staff were amazing, very helpful and kind. The room is beautiful and give romantic vibes. The pool area is very well maintained and clean, we swam for hours. We can’t wait to go back.

Partner

6/10

Pleasant

05 Jul 2026

Elizabeth

This property is better suited for guests who plan to stay on-site for their entire trip rather than coming and going. Driving at night was very unsettling. The roads are in poor condition, there is very little lighting to guide you, and the area feels extremely dark, which made us feel unsafe.

One of the biggest disappointments was that there is no food available on-site and very little staff present. In my opinion, that does not meet the expectations of a resort. Leaving the property at night to find something to eat is not a practical or comfortable option, so I highly recommend stopping to purchase enough food, snacks, and drinks before arriving to last for the duration of your stay.

The views are absolutely beautiful during the day and the scenery is peaceful. At night, however, the property lacks adequate lighting, which makes getting around more difficult. There are also several dogs on the property. They were intimidating at first, but after spending some time there, we realized they were harmless and simply live around the property.

Overall, while the daytime views are stunning, I would not consider this property a resort based on the lack of amenities, food service, staffing, and overall guest convenience.

Partner

10/10

Exceptional

29 Jun 2026

Rosa

Pet friendly we loved being gree

10/10

Exceptional

21 Jun 2026

Dan

Absolutely incredible experience. I most definitely will say we will be back. Super helpful and responsive at all times. My only suggestion would be shorter door code combination haha but honestly the place is incredibly beautiful place in nature with nothing but animals and bright stars.

Partner

8/10

Excellent

07 Jun 2026

angelica

The property and the rooms are great. Many areas to relax. Drive to the resort is a bit rough. The restaurant on site is closed and there really isn’t any nearby restaurants. Would definitely go back but take some snacks.

10/10

Exceptional

31 May 2026

Maria

The most beautiful place I have ever visited; the tranquility, safety, cleanliness, and friendliness of the staff are unique.

Family

10/10

Exceptional

27 May 2026

Manny

Great location for a quiet relaxing gateway

8/10

Excellent

26 May 2026

edmer

if you arrive on Sunday, person in charge of check in not so friendly. MUST bring your own beer, prices are too high

Partner

10/10

Exceptional

17 May 2026

Arlin

Desde que llegamos la atención fue excelente, el lugar está hermoso para tomar fotos, para comer, relajarse en familia, tienen fogata, los cuartos 10/10. Definitivamente volveremos !

4/10

Poor

05 May 2026

kathya

We stayed 3 nights, swcond night

2/10

Poor

26 Mar 2026

Carlee

Sent 2 emails prior to arriving that were never responded to, wasn't informed the restaurant was closed until 12pm day of check in. Terrible customer service.

Friends

2/10

Poor

22 Feb 2026

Marbella

My experience at this resort was very disappointing. The property is practically empty; there were only 1 or 2 staff members and, from what we could see, no other guests.
From the beginning, we were given incorrect information. We were told that breakfast started at 8:30 a.m., but when we arrived at the restaurant, we were informed that it did not start until 10:00 a.m. After waiting for an hour, the employee named Angel finally informed us that there was actually no chef available and that breakfast would not be served. We were made to waste our time without receiving clear information from the start, which demonstrates a lack of organization and professionalism.
Additionally, the jacuzzi is very poor. The water is not hot at all; it is barely lukewarm, which is completely disappointing for a resort that advertises this amenity.
The main restaurant was closed, and we were not informed of this until after we received our reservation confirmation email. This type of information should be clearly communicated before a guest finalizes their booking, as it is an essential service within a resort.
During our stay, there was also no room service or housekeeping provided. At other resorts, housekeeping typically stops by at least to make the beds or tidy the room, but in this case, no service was provided at all.
The experience fell far below what was promised and did not meet the minimum standards expected of a resort. I would not return and would not recommend this property.

Friends

10/10

Exceptional

23 Aug 2025

Hong

Maple Resort

Great place and love the dogs!

Partner

8/10

Excellent

11 Aug 2025

Michael L

The staff were very friendly. Our bungaló had very nice amenities. Every room had a nice view of Guadalupe Valley. The resort is still curently undergoing construction and the restaurant was not open. It will be an even better resort once the construction is completed.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Adrian

Excellent staff

Leisure Family

10/10

Exceptional

09 Aug 2025

Teodora

Excellent staff

Leisure Family

6/10

Pleasant

09 Aug 2025

Mario

The resort was in middle of no where need to drive about 15 minutes off road to get the resort normal car its hard

10/10

Exceptional

03 Aug 2025

Jose

Very Beautiful Place

Leisure Friends

8/10

Excellent

24 Jul 2025

Isabel

Place was wonderful, it’s on the pricey side, very rustic roads, literally driving up hills, best if taking a truck or SUV car ..

Overall great service

Friends_and_family Family

4/10

Poor

10 Jul 2025

Gerry

Rented the large 3-bed cabin (#1). Looks very nice until you start to notice the details. Dirty pool upon arrival, no hot water and mice inside. Asked for mouse traps, (Ruben) never came. The whole upstairs squeaks so much and so loud. Bathroom in large bedroom is soo uncomfortably situated. Watch your head as you get up from the toilet. Banged my head twice. Would definitely NOT stay there again.

Leisure Family

10/10

Exceptional

02 Jul 2025

Jesus

I really loved the property, our room was clean the pool was really nice and relaxing.

Leisure Friends

10/10

Exceptional

01 Jul 2025

claudia

Great hotel in Valle
Amazing pool and bar
I just loved it

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

ALEX

Love it

10/10

Exceptional

16 Jun 2025

Cynthia

Excellent

Leisure Family

10/10

Exceptional

08 Jun 2025

Julissa

Overall nice

10/10

Exceptional

04 Jun 2025

billy

Greta please to spend some time, restoring was closed but everything else was excellent

8/10

Excellent

02 Jun 2025

Avy

Stayed at Maple 5/31/25-6/1/25. It is off road in a tranquil location. Check in was strictly at 3 and we had to wait for the front desk concierge till then. It was unfortunate the restaurant burnt down in January so we were limited to the swim up bar. We didn't do the ferris wheel since it was also closed. The place was kept very clean and the staff at the swim up bar were very attentive and very hard working. They deserve raises. Overall it was remote and relaxing.

Leisure Partner

4/10

Poor

26 May 2025

Irvin

Got there at 3pm cabin wasn't ready, told us to go the pool bar and get a compliment drink bar tender didn't know anything about it had to call reception an hr later to see if cabin was ready. Got to cabin fridge smelled like rotten meat. Water coming out of faucets was dirty. No hot water in main bathroom. Jacuzzi only worked the first night. The property is still been worked on everything they advertise isn't operating Expedia should remove them from there platform

Leisure Family

10/10

Exceptional

30 Apr 2025

Abel

Very nice place for weekend

Nice place highly recommended

Partner

10/10

Exceptional

31 Mar 2025

aide

Me en canto I love it 💖

Leisure Family

2/10

Poor

09 Feb 2025

Luz

This place is absolutely false advertising. First its in the middle of no where. Fortuna restaurant is burned down. Ferris wheel is not operating, zipping is not available. Short staff, only option to purchase food is at the pool. Not many options, the cooker was short with food inventory emphasized with whatever they had. Food is over priced. No hot water at my stay. NO internet. However the two workers there goes above and beyond to accommodate the guest. Kudos to them. The pool is extremely cold and needs to be filtered. Dead bees are just wondering in the pool.

8/10

Excellent

15 Dec 2024

Elvia

Beautiful place

6/10

Pleasant

02 Dec 2024

Rocio

Beautiful place, bed wasn’t the most comfortable. No mini fridge and no way of transport around the place to and from restaurants

6/10

Pleasant

01 Dec 2024

Gerardo

Water heater is too small and does not work, we could not take a shower at all. The fire place is not designed correctly, all the smoke comes into the cabin rather than going out, it defeats its purpose, we stopped using it..

Leisure Family

10/10

Exceptional

26 Nov 2024

Rodolfo

Excellent stay

Leisure Family_with_children

10/10

Exceptional

27 Oct 2024

Tatiana

Great resort for a weekend getaway

Leisure Partner

10/10

Exceptional

07 Oct 2024

jasmine

Tirolesa

Family

4/10

Poor

16 Aug 2024

Brandon

8/15

Room code didn’t work had one of the worker bring us a key the staff didn’t give us WiFi password or any information tried calling the hotel but they are all off at certain time

Partner

10/10

Exceptional

22 Jun 2024

Jaime

Hinden gem

Excellent staff, attention was personalized all the time. Ms. Karen and her partner helped us to feel very welcome and very comfortable.
We recommend to visit the resort restaurant \"Fortuna\" they have a very good presentation and the cocktail bar was outstanding.

Thank you maple resort team!

Partner

4/10

Poor

12 May 2024

Verified traveler

The resort wasn’t open and there was no one to great us the bed was uncomfortable, there was no one at the bar and there was construction the entire time

Partner

10/10

Exceptional

06 May 2024

Olga

Fabuloso resort

Hermoso resort, el lugar tiene todas las comodidades, solo el acceso es difícil en climas lluviosos se hace una laguna antes de llegar, tienes que llevar pickup

Friends_and_family Family

10/10

Exceptional

02 May 2024

TAIS

Me encuanto! un lugar para relajarte y pasar muy bien con amigos y familia

2/10

Poor

08 Apr 2024

Mitzi

Right before arriving to the establishment there was a huge puddle of water about 4 feet high. Which I had to drive my car through. Getting into the “resort” was terrible. The food at fortuna was awful. The atmosphere is great and it’s a great place for pictures but it’s not worth it. The pool was green we could not even get in. I was not able to check In until 3:20pm.

Leisure Friends

10/10

Exceptional

07 Apr 2024

Laura Neri

The road

Leisure Friends

4/10

Poor

15 Feb 2024

LUIS

Will not go again

Leisure Partner

8/10

Excellent

14 Jan 2024

Jose

The road to get there is dirt road,didn't know that.the only food there is restaursnt and a little too price bad thing also if we get food from outside theres nomicroway

Leisure Pet

10/10

Exceptional

29 Oct 2023

jose

Nice place! Need to fix the entrance road but everything else is super nice

Leisure Partner

10/10

Exceptional

28 Oct 2023

MIGUEL

Its damn nice, love it.
I recommend to every one..