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Banyan Tree Veya, Valle De Guadalupe

Ensenada · Mexico

Camino Vecinal 57View location

8.8/10Excellent204 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort9.2/109.2
Condition8.8/108.8
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Banyan Tree Veya, Valle De Guadalupe

A bespoke vineyard sancturary, celebrating land, community and transformation. An enchanting collection of 30 spacious villas nestled in the hills.

Revel in the captivating allure of Veya Valle de Guadalupe, effortlessly blending into the rolling hills, sleek and modern villas carve a tranquil sanctuary that harnesses the powerful beauty surrounding you.

Here you can forge a profound connection with thevalley, immersing yourself in its rich history andembracing special breathing techniquesthat anchor youto the essence of your surroundings. Join usfor a rejuvenating wellbeing activities, incluiding:• Yoga & Meditation• Fitness sessions• Sundown rituals• Culinary activities• Eno-Tourism• Craft workshops

Notice: Pets, dogs and cats, are welcome. They must weigh no more than 9 kg. Only one pet per villa is allowed. An additional charge of $100 USD per stay applies per pet. Restrictions apply; please contact the property for more information.

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The outdoor pool and Roka restaurant will be closed for the winter season from December 10 through March 20.

Located in Valle de Guadalupe, Banyan Tree Veya Valle De Guadalupe is in a rural location, a 4-minute drive from Winery Vena Cava and 8 minutes from Vinas de Garza.

This luxury hotel is 3 mi (4.8 km) from El Pinar de 3 Mujeres Winery and 3.1 mi (5 km) from Bibayoff Winery. Make yourself at home in one of the 30 air-conditioned rooms featuring fireplaces and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding.

Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a library.

A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 9 Pet max weight (per pet) in lb is 20 Service animals not allowed Only dogs and cats are allowed Maximum number of pets per room 1 Pets cannot be left unattended

Important information

  • You need to know
    • The seasonal pool will be open from December to March.
    • Pool access available from 8:00 AM to 6:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately USD 48 for adults and USD 48 for children
    • Airport shuttle fee: USD 350 per vehicle (maximum occupancy 2)
    • Valet parking fee: USD 22 per day
    • Pet fee: USD 100 per pet, per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Winery Vena Cava 2.1 km / 1.3 mi
Almazara de Rancho Olivares 4.4 km / 2.7 mi
Vinas de Garza 4.6 km / 2.8 mi
El Pinar de 3 Mujeres Winery 4.8 km / 3 mi
Bibayoff Winery 4.9 km / 3.1 mi
Monte Cová 6 km / 3.7 mi
Vinícola Alximia 6.2 km / 3.8 mi
Casa Frida 6.2 km / 3.9 mi
Ejidal El Porvenir Park 7 km / 4.4 mi
Chapel of Our Lady of Guadalupe 7.2 km / 4.5 mi
Rondo del Valle Winery 7.2 km / 4.5 mi
Las Nubes Wineries and Vineyards 7.2 km / 4.5 mi
VInos ATP y Familia 7.8 km / 4.9 mi
Sala de Despecho Valle de Guadalupe 8.3 km / 5.2 mi
Liceaga Winery 8.4 km / 5.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2024
  • Total number of rooms: 30
  • Number of floors (main building): 1
  • Villas: 29
  • Accessible rooms: 1
  • resort
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
  • City centre
  • Small pets allowed (under 5 kg)Extra charge
Show 50 more facilities & services
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Dining area: 5
  • Private pool: 1
  • Library: 1
  • Towels and bed linen
  • CaféExtra charge
  • BarExtra charge
  • Restaurant: 5
  • Non-smoking area
  • Swim-up bar
  • Air conditioning in Restaurant
  • Conference room: 1
  • Meeting room: 1
  • Audio-visual equipment rentalExtra charge
  • Sun loungers
  • Entertainment programme for adultsExtra charge
  • SaunaExtra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Breakfast a la carte
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Special dietary optionsExtra charge
  • Gluten-free mealsExtra charge
  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AB

American Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • VILLA ONE BEDVILLA • ONE BED • 1 Bedroom • 104 m²VIL.1B
    VILLA ONE BEDPhoto unavailable6 photos

    Banyan Tree Veya, Valle De Guadalupe

    VILLA ONE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    104 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    VILLA
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.1B

    Room amenities

    • Wi-fi
    • Turndown service
    • 220V power supply
    • Toiletries
    • Bathrobes
    • Slippers
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Terrace

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA ONE BEDROOMVILLA • ONE BEDROOM • 1 Bedroom • 133 m²VIL.B1
    VILLA ONE BEDROOMPhoto unavailable9 photos

    Banyan Tree Veya, Valle De Guadalupe

    VILLA ONE BEDROOM

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    133 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    VILLA
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.B1

    Room amenities

    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Bathroom: 1
    • Hairdryer
    • TV
    • 220V power supply
    • Wi-fi
    • Terrace
    • Ironing set
    • Tea and coffee making facilities
    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA TWO BEDSVILLA • TWO BEDS • 1 Bedroom • 133 m²VIL.2B
    VILLA TWO BEDSPhoto unavailable6 photos

    Banyan Tree Veya, Valle De Guadalupe

    VILLA TWO BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    133 m²
    Occupancy
    Guests: 2–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    VILLA
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.2B

    Room amenities

    • TV
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • 220V power supply
    • Turndown service
    • Wi-fi
    • Terrace
    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Hairdryer
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA THREE BEDROOMSVILLA • THREE BEDROOMSVIL.B3

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    VILLA THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA STANDARDVILLA • STANDARDVIL.ST

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    VILLA STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA TWO KING BEDSVILLA • TWO KING BEDSVIL.2K

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    VILLA TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA LUXURY ONE BEDROOMVILLA • LUXURY ONE BEDROOMVIL.B1-LX

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    VILLA LUXURY ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    LUXURY ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.B1-LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA LUXURYVILLA • LUXURYVIL.LX

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    VILLA LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA ONE BEDVILLA • ONE BED • 1 Bedroom • 125 m²VIL.1B-1
    VILLA ONE BEDPhoto unavailable7 photos

    Banyan Tree Veya, Valle De Guadalupe

    VILLA ONE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    125 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    VILLA
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.1B-1

    Room amenities

    • Bathrobes
    • TV
    • Minibar
    • Ironing set
    • Terrace
    • Wheelchair-accessible
    • Slippers
    • Wi-fi
    • Toiletries
    • Turndown service
    • 220V power supply
    • Bathroom: 1

    Facilities with extra charge

    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA KING SIZE BEDVILLA • KING SIZE BEDVIL.KG

    Photos are not available for this room type.

    Banyan Tree Veya, Valle De Guadalupe

    VILLA KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA POOL VIEWVILLA • POOL VIEW • 1 Bedroom • 125 m²VIL.VP
    VILLA POOL VIEWPhoto unavailable11 photos

    Banyan Tree Veya, Valle De Guadalupe

    VILLA POOL VIEW

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    125 m²
    Occupancy
    Guests: 2–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    VILLA
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.VP

    Room amenities

    • Ironing set
    • Slippers
    • Wheelchair-accessible
    • Bathrobes
    • Wi-fi
    • Turndown service
    • 220V power supply
    • Bathroom: 1
    • Hairdryer
    • TV
    • Minibar
    • Terrace
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Banyan Tree Veya, Valle De Guadalupe

8.8
Excellent
204 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
8.8 /10
Amenities
8.6 /10
75 reviews shown
6/10
Pleasant
07 Jul 2026
Ali
Clean room
Friendly staff
10/10
Exceptional
12 Jun 2026
Steven
We celebrated our 10-year anniversary at Banyan Tree in Guadalupe Valley, BC. The resort is beautiful, very eco-friendly, our sunset view suite was one of the most spectacular rooms we've experienced, and we have stayed at many 5-star resorts when traveling. The amenities, the private pool, and the indoor/outdoor shower were so special. We loved the entire experience, including the attentive staff and the hydrotherapy session at the spa. We will definitely visit again soon.
Partner
10/10
Exceptional
04 Jun 2026
Jorge
Great service!!
Partner
6/10
Pleasant
18 May 2026
Marcos
Hola el mantenimiento en las villas deja mucho que desear para el costo de las habitaciones, nunca pudimos cerrar un cancel desear la puerta y se reportó muchas veces y nunca lo repararon

El agua caliente dura nada.

Hay perros del pueblo en la propiedad que se llegan a meter a las albercas privadas de cada villa
Partner
10/10
Exceptional
17 May 2026
Hossein
I cane here for my birthday (1st time visiting Valle de Guadalupe) and it was a true getaway. I would definitely recommend this place, just recommend bringing closed tenis shoes for all the dirt roads.
Partner
10/10
Exceptional
16 May 2026
ramon
It was improving a lot from our last visit, place is nice and friendly staff
Partner
6/10
Pleasant
10 May 2026
david
The place is beautiful. The staff is very slow in restaurants. We didn’t get the night service in the room for 2 consecutive nights even though I requested it. Beautiful property but the service isn’t Banyan Tree standards. Very disappointing compared to other hotels of this chain.
Partner
8/10
Excellent
04 May 2026
Fernando
El servicio de alimentos es nuestra única queja, sumamente lento. El personal es muy amable pero poco eficiente tanto en el restaurante como en la cafetería. Los tiempos de espera son muy largos y se interrumpe mucho entre un plato y el otro.
Partner
10/10
Exceptional
28 Apr 2026
Ricardo Esteban
Beautiful hotel. Needs to fix the parking lot and terrible room service.
Partner
2/10
Poor
29 Mar 2026
Sarineh
Noting
10/10
Exceptional
08 Mar 2026
Karla
The rooms are beautiful. The view from our room was absolutely stunning. The staff was so helpful and so friendly. Everything was immaculate communication Via WhatsApp was very efficient and responsive with the staff. Breakfast was absolutely amazing and the view we had from our breakfast was also great.
Friends
10/10
Exceptional
16 Feb 2026
Christopher
We liked the hotel very much indeed. It’s got a great location up on the hill, and the staff were incredibly friendly. My one complaint is that the wine fridge in the room was the wrong temperature. It was much too warm for white wine, but then it also chilled the red wine so that then ended up being at the wrong temperature! Related to this, the larger mini fridge in the room was also much too hot, it hardly chilled the soft drinks. So all in all, it was difficult to get a glass of cold white wine in the room! Anyway, not a big deal and overall I really liked the hotel, and the staff for especially friendly and hospitable. We absolutely love the valle de Guadalupe and thoroughly recommend it. We also much enjoyed Bruma, which we stayed at a couple of nights before, I would check that one out as well if you can.
Leisure Partner
6/10
Pleasant
15 Feb 2026
rojin
I have stayed in Banyan tree before
This was very different . It didnt %100 meet my expectations. Just had breakfast before check out . Ordered eggs at 9:30 AM and they came at 10:30 am.
I booked massages 5 weeks in advance and the practitioner showed up 30 mins late
10/10
Exceptional
09 Nov 2025
Fernanda
Amazing place, the whole hotel is amazing, beautiful spots, the rooms are great, very quite, private and very enjoyable. The Staff is very nice, top service!
Leisure Partner
10/10
Exceptional
09 Nov 2025
PETER
Amazing stay, great service, luxurious accommodations.
Leisure Partner
10/10
Exceptional
03 Nov 2025
rodrigo
excelente todo! hab hermosa lugar excepcional. el unico tema ea que el hotel no esta bien señalizado para llegar pero fuera de eso hermoso
Friends_and_family Family
10/10
Exceptional
08 Oct 2025
Raquel
What isn’t there to love about Banyan Tree Veya?! It’s a stunning property with all the amenities one needs for a wonderful stay. The staff are extremely friendly, welcoming, and helpful. A special shoutout to Esteban, who simply goes above and beyond to ensure guests are well cared for. Another shoutout to Leticia from the spa for a wonderful experience. All dining options are a must, as is the Pictograma and Atalaya experience. This is by far our favorite hotel in VDG and we look forward to our next stay!!
Leisure Family
10/10
Exceptional
04 Oct 2025
Dominique
The property and the room were stunning. The staff was also very attentive and helpful. I felt very safe on the property as a solo female traveler. I would definitely stay here again.
Leisure Self
10/10
Exceptional
26 Sep 2025
adam

Hidden Gem a couple hours south of the border

Really great venue. Amazing pools. Excellent food and staff. We had a real snafu at check in but the hotel went out if it’s way to make it up to me. I’ll definitely come back.
Business Family
10/10
Exceptional
28 Aug 2025
David
.
10/10
Exceptional
27 Aug 2025
Osbaldo
The most relaxing weekend getaway everything you need on property, coffee shop, restaurants, bar!! Will definitely be visiting again soon!
Leisure Partner
10/10
Exceptional
24 Aug 2025
Raquel
Beautiful property with everything you may possibly need during your stay. Excellent customer service!
Leisure Family
10/10
Exceptional
19 Aug 2025
Felipe
Hotel is Understaffed
Leisure Family
4/10
Poor
05 Aug 2025
Claudia
I stayed at this hotel over the weekend and, unfortunately, the experience did not meet expectations for a property advertised as five-star. In reality, the service and facilities are more in line with a three-star hotel.

We paid $600 for one night in a villa that, upon arrival, did not have a functioning door lock. I reported the issue and was told it had been fixed. However, when I returned to the villa, the lock was still not working. I spent nearly an hour on the phone asking to be moved to another villa, which was eventually arranged.

Overall, the service was basic, and the staff lacked the training you would expect from a hotel in this category. Despite expressing my concerns, there was little interest or accountability from the team, and no manager ever came forward to address the situation.

I would not recommend this hotel, especially considering the price point and the expectations that come with a five-star rating.
Leisure Friends
10/10
Exceptional
25 Jul 2025
JOSE
Definitivamente un concepto nuevo en el Valle... esta muy bien planeada, el tema eco friendly es bastante bueno...
Leisure Family
10/10
Exceptional
16 Jun 2025
Ricardo
Exelente todo muy bonito y elegante vale cada dllr que pagas muy amable el personal
10/10
Exceptional
14 Jun 2025
Fethi
Was great staying
Leisure Partner
10/10
Exceptional
28 May 2025
Francisco
Wonderful, room, very nice restaurant and the spa was great
Partner
10/10
Exceptional
07 May 2025
Brendan
Amazing service!
Leisure Partner
10/10
Exceptional
11 Apr 2025
Eva
Very relaxing place and the pools are heated which is hard to find
Family
10/10
Exceptional
30 Mar 2025
Blair
Beautiful property, luxurious villas, and an amazing staff. Thank you to Flor, Isaac, Angel, Diego, Gabriel, Daniel, Cecilia, Alvaro and so many others I’m missing for their incredible service. You truly made it an unforgettable experience for my girlfriend and me on our anniversary.
Leisure Partner
10/10
Exceptional
22 Mar 2025
Luis
Great service all the staff super friendly
Leisure Partner
10/10
Exceptional
10 Mar 2025
Nadj
Exceptional staff, super clean, wonderful views and the plunge pool is so special!
Leisure Friends
10/10
Exceptional
14 Feb 2025
Teresa

A little bit of magic in the Valle ✨️

Stayed here with dear friends to celebrate our birthdays and all 6 of us were blown away by the beauty of it All! Even though it rained the the entire time it never deterred us from enjoying everthing the valle has to offer. The staff here are so kind and accommodating. The rooms are gorgeous and delux and the entire grounds are spectacular! Highly recommend and we will all be back to enjoy it in the warmer months ahead! 😀
10/10
Exceptional
12 Feb 2025
WILLDER
Great place amazing
10/10
Exceptional
05 Feb 2025
ashlee
The service, the food and the property was all top tier! I highly recommend staying here
Leisure Partner
10/10
Exceptional
12 Jan 2025
Eric
Absolutely gorgeous and serene!!! Best service too everyone was extremely hospitable love love love can’t wait to go back!
Leisure Family_with_children
10/10
Exceptional
04 Jan 2025
Claudia
Was a perfect stay
6/10
Pleasant
26 Dec 2024
Oscar
The property is nice but the concept is poorly executed. They recently opened so they are getting some leeway for that in my review, but the customer service experience and staff is average, considering this is by far one of the more expensive hotels in the Valle area. For example, I raised some of my concerns with the hotel directly following my stay, and someone from their team reached out to apologize and offer a weekend stay for free so that I could give them another try. However the coupon never arrived and after reaching back out to them to follow up they simply stopped responding. During the stay, some of the issues were: many hotels areas and room amenities were in maintenance and couldn’t be used, including the common pool area. The rooms were not serviced even after specifically asking for it. Breakfast could have been better considering price. We and other guests had to light the common area fireplace (and maintain it) because the staff couldn’t figure out how. And others.
Leisure Family
10/10
Exceptional
15 Oct 2024
Sabrina
Excellent
10/10
Exceptional
08 Oct 2024
Alejandra
Top of the line service. And amazing villas
Leisure Partner
10/10
Exceptional
20 Sep 2024
heidy
:)
Leisure Partner
2/10
Poor
16 Sep 2024
Raquel
Nos aparecieron 3 ratones, no nos aplicaron nuestro crédito de estancia, la señorita de la recepción súper grosera, nos contestaba feo y nos contó cosas que no consumimos de un inicio nos cobró el desayuno que teníamos incluido
Leisure Friends
10/10
Exceptional
31 Aug 2024
Enrique
Good experience
Leisure Friends
10/10
Exceptional
13 Aug 2024
Adriana

The Best Hote in Valle

One of our best stays, amazing views, amazing Villa, and the staff did everything to make our stay incredible!!! highly recomend. Simply the Best Hotel Experience in Valle!
Partner
4/10
Poor
07 Jul 2024
Juan

Avoid it until they get some experience

This hotel is not ready to receive guests: its brand new and the staff has no idea how to provide good service. The villas are spectacular but they are far from the hotel, from the parking, from the pool so you need the cart service, which it may take 15-20minutes on average. Food is average at best, room service needed to call 3 times and it took 90 minutes. And to top it, no water on sunday morning when we needed to shower and check out…and btw, never an apology. Avoid it until they get some trained staff and figure out the transportation.
Partner
10/10
Exceptional
05 Jul 2024
Fethi
Was great staying
Leisure
10/10
Exceptional
16 Jun 2024
Carlos
Feeling glad to be part of this experience.
Leisure Partner
6/10
Pleasant
11 Jun 2024
Andres Enrique
Falta de capacitacion de su personal, nada que ver con los servicos de Banyan solo se le parece su precio.
Leisure Partner
6/10
Pleasant
28 May 2024
sarineh
No hot water in the shower
Staff need more training
For the price you pay you don’t get quality
I understand the hotel is new but they are lacking basic stuff
Leisure Partner
10/10
Exceptional
02 Jul 2026
Jose Luis
INCREïBLE LA EXPERIENCIA.
Solo pide por ws la ubicación para poder llegar fácilmente
Partner
10/10
Exceptional
28 Jun 2026
Javier
Excelentes instalaciones, atención de primera, habitaciones espectaculares
Partner
8/10
Excellent
15 Jun 2026
Isaac
La propiedad esta un poco descuidada y al personal le hace falta capacitación, aunque tienen una buena disposición, la ubicación no es la mejor, ya que para acceder hay que pasar por mucha terracería. El Gym no funciona correctamente les urge arreglarlo y la alberca es muy pequeña y difícil de llegar
Family
2/10
Poor
12 May 2026
Antonio
La primera villa era un desastre con un terrible olor, el aire lo tenían que prender y apagar desde fuera, no servía la tv, colchones duros y almohadas terribles, llevo años hospedandome con esta marca y quede totalmente decepcionado
Self
8/10
Excellent
05 May 2026
Ana Sofia
Lindo hotel, personal muy atento, buena comida. Como área de oportunidad organizar de mejor forma el estacionamiento, la logística interna y harmonizar la capacitación del personal.
10/10
Exceptional
21 Apr 2026
Mario
.
Partner
6/10
Pleasant
15 Apr 2026
JESUS
Necesitas utilizar el razer para moverte por la propiedad a fuerza y eso demora porque la comunicación no es muy agil
Partner
4/10
Poor
13 Apr 2026
Ana Nohemi
No abriria el hotel si no esta aun en las condiciones, creo que se apresuraron en abrir cuando no estaaa al 100 nisiquiera al 60
Partner
10/10
Exceptional
31 Mar 2026
Christian
Me encantó
Partner
8/10
Excellent
28 Feb 2026
José
Habitación bien, poco personal atendiendo
Partner
6/10
Pleasant
02 Feb 2026
Ken
el entorno en general pagas mucho y los detalles y atenciones no corresponden
Leisure Friends
10/10
Exceptional
01 Jan 2026
Ernesto
Maravillosas habitaciones e instalaciones en general
Friends_and_family Family
10/10
Exceptional
31 Dec 2025
Christian
Excelente
2/10
Poor
30 Dec 2025
DANIEL FERNANDO CRUZ
Deeply Disappointing Stay at a Supposed Five-Star Resort
• Paid over USD $2,500 for two nights (including accommodation and on-property consumption) for a luxury wine-country experience that was never delivered.
•Breakfast buffet infested with flies, clearly unhygienic.
•Room service burgers served with rancid-tasting meat; not consumed for health reasons and no refund offered.
•Misleading advertising: booked a villa with open valley views, assigned one facing a wall and scrub vegetation; unjustified 1K USD surcharge attempt requested to change rooms.
•Villa delivered unclean (hair in bathrooms, dirt on floors).
•Hot water runs out within minutes.
•Main pool closed without prior notice during our full stay.
•Attempt to refuse room service despite ordering 30 minutes before closing time.
•Internal transport waits over 20 minutes, forcing walks on steep dirt paths in bad weather.
•In-room wine cellar incomplete; over 40 minutes to resolve.
•Promised spa hydrotherapy nearly withdrawn and honored only after insistence.
•Wine by the glass selection very limited for a wine-country destination.
•Only positives: strong architectural potential and genuinely kind waitstaff (excluding reception/customer service).

Conclusion: This property is not aligned with five-star standards nor with the experience it promotes. We leave deeply disappointed, hoping these issues are resolved so guests may one day enjoy what should be a spectacular place.
Leisure Partner
6/10
Pleasant
12 Dec 2025
RAUL
Hola la verdad encontré varios puntos que no me gustaron para la calidad de Banyan Tree
1.- subí a cenar y nos encontramos con un menú con muy poca variedad y lo más frustrante es que de los 13 platillos entre entradas , ensaladas y platos fuertes resulta que no tenía ingredientes para preparar por lo menos 4 y decidí irme a cenar fuera del hotel
2.-en la habitación no contaban con pantuflas y las tuve que pedir
3.-cuando regresamos la cortesía ya estaba hecha y bastante agradable con una esencia muy bien la habitación pero no dejaron toallas limpias y por lo menos 4 después de que ya habíamos usado las 2 que nos dejaron
4.-también tomamos unas cervezas en la tarde antes de irnos a cenar y tampoco se llevaron las botellas y el recipiente donde nos la llevaron
5.- fuimos en la mañana a las albercas generales y el lugar es realmente espectacular pero no hay forma de meterse al agua ya que estaba helada y sin duda para la marca Banyan Tree es algo ir no debería de suceder porque perdió todo el encanto
6.- por otro lado tanto en la alberca de la habitación todo muy bien con la temperatura y en las albercas generales ,la calidad de las toallas deja mucho que desear muy rasposas y todos los perímetros de la mismas muy desgastadas como si tuvieran 5 años
6.- también en las albercas generales el snack bar no tenía servicio y tuve que pedir al bar principal
La propiedad es espectacular peor para un hotel de esta categoría sin duda no pueden pasar todos estos contratiempos
Partner
2/10
Poor
23 Nov 2025
Noe A
Horrible hotel el servicio fatal. El hotel mal mantenido.
El jacuzzi de la habitación tenía moho. Sin luz en el área de los baños
La ubicación terrible.
Partner
10/10
Exceptional
21 Nov 2025
MONICA
La
Habitación estaba preciosa e impecable y servicio excepcional, todos muy atentos
Leisure Friends
10/10
Exceptional
14 Nov 2025
Ricardo
El personal muy amable, y hotel excelente, 100% recomendable
Friends_and_family Family
10/10
Exceptional
28 Oct 2025
Allegra
Hermoso hotel , disfrutamos mucho nuestra estancia ,volveríamos en nuestra próxima vez sin dudarlo !
Friends_and_family Friends
10/10
Exceptional
13 Oct 2025
CARLOS A
Lugar espectacular
Partner
10/10
Exceptional
13 Oct 2025
Juan Carlo
Todo el personal con la mejor actitud, lo más amable y servicial.
Fuimos de parejas, pero llevaría a mi hijo.
Me encantó la experiencia del restaurant amapola.
miguel nos ayudó en todo momento en todo, Diego nos aguantó el trote en el bar.
Nos encantó, 100% recomendable, volveremos pronto.
La propiedad está preciosa y el cuarto también.
Leisure Friends
10/10
Exceptional
30 Sep 2025
david
Me gusto mucho la habitación y el servicio personalizado
Leisure Partner
10/10
Exceptional
23 Sep 2025
Joseline
Perfecto para descanso y privacidad, cuenta con todo lo necesario para que no tengas que salir
Partner
10/10
Exceptional
17 Sep 2025
JOSE ANTONIO
Recomendable
Leisure Partner
6/10
Pleasant
31 Aug 2025
Ignacio
El hotel está muy bonito. Los cuartos excelentes. Pero nos tocó mala suerte porque el aire acondicionado no servía, y hacía mucho calor. Igualmente no funcionaba el refrigerador del cuarto, y a pesar de reportarlos a dos veces no los arreglaron. El cuarto muy bonito
Leisure Family

Location & surroundings

Banyan Tree Veya, Valle De Guadalupe
Camino Vecinal 57, Valle De Guadalupe, Mexico

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Banyan Tree Veya, Valle De Guadalupe

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