Name: Sun Plaza Motel
Address: 5461 East Silver Springs Boulevard, Ocala (fl), 34488, US

4/10

Poor

27 Jul 2026

Serena

Not at all what we expected from the pictures. No ice maker. People living in the hotel rooms. Only good thing about this hotel is it is in walking distance to Silver Springs.

2/10

Poor

16 Jun 2026

catherine

We didn’t stay. We took at look at property and room and said we were not staying. The pool was empty. People sitting outside room no shoes or shirts just shirts. Homeless all around. Had to body slam to look at room. Air conditioning didn’t work. Ac button taped over. Room super hot. No phone in room in case of problems or emergency. That’s a red flag. Absolutely didn’t feel safe.

2/10

Poor

14 Jun 2026

Paul

DO NOT STAY HERE ! The property and room is fifty. Lights,tv,and toilet didn't work correctly. People live in some of the rooms there. I'll sum up like this we stayed for 5 minutes and left. Why this place is even listed on Hotels.com is baffling to me.

Partner

6/10

Pleasant

27 May 2026

Alexander

Clean, but well warn-out motel. There is a microwave in the room, but you need to bring your own mv-safe cups/plates to use it. They do not provide any.
Built-in hair dryer did not work. Had to ask for it the receptionist. TV is working but again had to ask for help to start watching it because it was not tuned properly.

Self

2/10

Poor

20 Apr 2026

Joette

There is NO daily , nor ANY housekeeping. There is NO breakfast or coffee. There is NO people in the office. The room was just a concrete square with a bed, small table, 2 cracked and withered chairs. Bathroom is from 1960. The tub faucet never stopped running. We had one rill of toilet paper for 6 days, 2 people. DO NOT BELIEVE THE PICTURES! They do not show the truth of what you will get.
The only good thing i can say is there are no roaches and no bedbugs.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Amanda

No breakfast offered even though it's listed. You can't get into the lobby they do everything through the night window that's just big enough to pass your hand through. The bathroom looked like it hasn't been thoroughly cleaned based off the amount of dirt in the corners and the shirt tag stuck to the wall from a previous renter. The pool was completely unusable. I know it's not spring yet but you'd think with it being right around the corner they would at least be working on it or something. Also, the playground is one like I used to play on when I was a kid in the 80's like it was built then and never updated so unless you are up to date on your tetanus shot I wouldn't go near it. Not family friendly it's used as a long term rental place with broken down beat up cars in the lot that you can tell didn't go anywhere. Only up side is it's right there walking distance to get to silver springs but it's not worth the stay. Rude staff I will definitely not return. I even made a complaint with Expedia regarding the false advertisement with this property. Most the the images you see have been documented up by Ai.

Family

2/10

Poor

02 Mar 2026

Holly

This property is terrible both outside and inside environments. My room was not clean, the sink drained slow, has not been updated since the 70s. My TV didnt work.The staff, was beyond rude. No breakfast, they wouldnt even let me into the office. The \"housekeeping\" in my room, was me. Worst motel i have ever been in.

Family

8/10

Excellent

28 Feb 2026

Deshawn

Did the job. I’d stay there again.

2/10

Poor

21 Nov 2025

Dorinda

The lobby smells strongly of mothballs and was lived in by the family running the motel. It is a single story 50th hotel that is dated but clean.

Leisure Family

10/10

Exceptional

07 Nov 2025

Barbara

Room is always clean

2/10

Poor

23 Oct 2025

Pedro

Bad place to stay

Business_and_leisure

2/10

Poor

05 Oct 2025

Larry

Staff was very rude. They charge for my clean pets yet the room was filthy, smelly and had a roach infestation. Luckily I did not notice the roaches until the morning because I would have not been able to sleep. But when I open the shower door they all went running. This place looks nothing like the pictures on Expedia

Leisure Pet

2/10

Poor

24 Aug 2025

TED

No pool! Didn't even check in.

Leisure Friends

4/10

Poor

17 Aug 2025

kevin

Horrible

My bed frame was broken, the bed did not lay flat. Killing roaches the entire. Cigarette burns and ashes all over furniture. Also the worst check in experience I’ve ever had, the dude was literally yelling at me. I thought I was being pranked. DO NOT COME HERE

Self

2/10

Poor

03 Aug 2025

Herman

I booked a room and the property manager waited until the day of the reservation and cancelled the booking and I can't get my money back so they scammed me out of my money and apparently I'm not the only one their reviews are full of scammed people! I'm contacting law enforcement and the news about this!

2/10

Poor

26 Jul 2025

Jessica

Do not book this hotel

2/10

Poor

20 Jul 2025

Angel

The property posted misleading photos that don’t reflect its actual condition. When I arrived, they had already given away my reservation.
Terrible, but at least I had to get another hotel

Family

8/10

Excellent

22 Jun 2025

Jarrad

Very clean,

2/10

Poor

28 May 2025

Donald

This was one of the worst stays, I will never stay at this motel even if you payed me, staff was very rude, house keeping never came I had to go get supplies from the office
myself, and they actedlike I was stealing from them, there were no ameminitys, and you got one cup of coffee, with no creamer or sugar, and it was like you were bothering them to ask something of them oh there was one positive thing about parking in front of your room, but you could not park right because it interfer with the walk way

Leisure Partner

4/10

Poor

21 May 2025

Halina

Terrible bathroom. Small not so clean room. Bedding with holes. Super loud air conditioning. Bed versus placement of A/C in window terrible.

Leisure Family

2/10

Poor

19 May 2025

Tamara

No customer service

Got in around midnight and I had paid everything online and when I got the window took someone 20 minutes to come to the door. The man asked me do you have any pets and I said yes he said 15 per pet I told him I already paid on line and I don’t under stand what is going on and then I also asked him why wasn’t there any water in there pool can’t use the pool big picture of it on the hotel.com before I could say anything else he threw my license and credit card at me and started screaming cancel cancel and slammed his little door

Friends_and_family Family

2/10

Poor

02 May 2025

Liuver

I never got to stay at this place. They stole my money. The pictures are a scam, probably from when they opened. I got to the property and when I saw it I left right away and requested a refund. Of course it got denied. I rather lose 100 dollars than stay at that rat hole.

Business Family

6/10

Pleasant

01 Apr 2025

Ivan

The staff doesn't uderstand English well. There is no tea or coffee at the reception on in the room

Leisure Family

2/10

Poor

30 Mar 2025

Anthony

Upon arrival the staff came off very aggressive and rude. She changed the price multiple times, I advised her that I had already paid online thru expedia and I also told her that I brought my 2 children a total of 4 guest initially that was not the plan so the reservation was for 2people. After being honest about that and willing to pay any additional fees she became enraged and started throwing things and slamming the papers on the desk yelling that \"she was sick and tired of people sneaking extra people and went on a rant about how a previous person had 6 people in the room\" My wife and I calmly sympathized with her and said he are being honest and most hotels that you get a room with 2 beds will allow 4guest max. She argued that their policy for a room with 2 beds was only 3 people. lol and demanded more money, but when my wife explained what was stated in the description she rudely told us if we didnt like it we could leave. (we shouldve just cancelled and left instead of allowing her to continue to disrespect us, but we were tired and just wanted to rest) finally after everything was situated we paid the extra and the key was given. We drove around the office to the room. The pool has no water, the unkeep of the property looks nothing like the photos \"maybe 20-30yrs ago\" the porches of the rooms most are cluttered with what appears to be long term stays, it looks unsafe outside and as we entered the room in only got worst we brought lysol but that didnt help

Business Family

2/10

Poor

28 Mar 2025

Heather

The staff at this hotel are absolutely horrific. They are running an active scam, just go and read all the one star Google reviews where they cancel people's reservations right before arrival or upon arrival and still charge them. This is exactly what they did to my brother and I who had driven 9 hours and made our reservation 2 weeks prior. We purposely chose the pay upon arrival option just in case something came up and after arriving at around 9 pm, the entire family running the place refused to open the door to the lobby and yelled at us, \"no vacancy!!!\" I told them I had made a reservation on Expedia and they refused to honor it and continued yelling and raising their fists at us. The man, his wife, and their mother all yelled and treated us horribly. They refused to even allow us in the lobby after our long day of travel, then proceeded to charge my account $187 for the 2 nights we booked after telling us we couldn't check in. I asked Expedia for a refund and they refused since the hotel refused. I will be pursuing legal action. I am repulsed that Expedia would allow this kind of scam and refuse to do the research that thing and refund our money. Horrible company and horrible hotel.

Leisure Family

4/10

Poor

27 Mar 2025

Danielle

Just overall gross

Leisure Family_with_children

4/10

Poor

24 Mar 2025

Debra

I didn't expect the Ritz Carlton but I did expect something better than this. It's awful, floors aren't swept, etc etc. I think you get the picture. It's just an old place.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Barbara

Great rooms

4/10

Poor

22 Mar 2025

barbara

Advertised pool, no water..the office was filthy

6/10

Pleasant

17 Mar 2025

Janet

Not a bad room for one night. Room was clean

Leisure Partner

10/10

Exceptional

16 Mar 2025

Robert

Clean in and out friendly staff and helpful

Business

2/10

Poor

12 Mar 2025

William

I booked this property on expedia and I got a call the day that I was to arrive that \"they did not have rooms for me\". Expedia had already charged me and he said I had to contact Expedia for a refund. What a hassle that was. Makes you think twice about using expedia.

Business Partner

4/10

Poor

09 Mar 2025

William P

I don't have anything good to say about this place the management are not friendly at and the place looks like something out of 1910

Leisure Partner

6/10

Pleasant

09 Mar 2025

rebecca

Not as photos

Got in at 7:30 boat met us at door just was using lobby as there family room. Sofa was very old not like clean like photos. Lobby smelt of incence. I walked in she asked if I wanted to see room. Okay very basic table 2 chairs and bed 2 mall bath towels not refreshed during day

Partner

10/10

Exceptional

06 Mar 2025

Sylvia

Love it

8/10

Excellent

05 Mar 2025

Barbara

Easy access

4/10

Poor

05 Mar 2025

luann

Won't stay again

Business Self

6/10

Pleasant

04 Mar 2025

Ruth

I liked the laid back atmosphere, locals or regulars grilling outside their rooms. The hostess was super friendly and called everybody \"Mama\".

6/10

Pleasant

03 Mar 2025

Cynthia

Great location, not well maintained

Check in hours inaccurate. Office closes at 9, not 11…I had to beg for them to stay open 45 minutes. Loud flooring construction still going on at 1030pm. Shower spits water in all directions. Many items broken or not maintained.

Self

4/10

Poor

01 Mar 2025

Win Si

Room is clean, but reception is smelly.
Breakfast not included but Expedia said included.
Noisy neighbors.

Business Partner

10/10

Exceptional

24 Feb 2025

Katheryn

Very nostalgic and charming!

Fabulous family business! The motel is quaint and nostalgic. For its price, it is a great location! It reminds me of traveling when I was young! They are doing some upgrades, so this is a great travel stopover.

Business Self

4/10

Poor

17 Feb 2025

Sheila

old, bugs in room

Business

2/10

Poor

10 Feb 2025

James

It was trash

2/10

Poor

06 Feb 2025

Chandler

Very dirty nasty lobby

8/10

Excellent

26 Jan 2025

Marcia

The bedding or cleaned

Business_and_leisure Partner

2/10

Poor

25 Jan 2025

David L.

Terrible wi-fi might as well not have any and managers son was disrespectful.

Leisure

2/10

Poor

18 Jan 2025

Barbara

Lady at desk was very rude

8/10

Excellent

08 Jan 2025

Honorea

Room office. Hair dryer not working

2/10

Poor

05 Jan 2025

Baris

Worst of my stays

Very very bad place to stay.
Old bathroom, noisy heater.

Self

2/10

Poor

04 Jan 2025

william

Never stayed cancelled room and still got charged

Tried calling so they knew we cancelled but no one ever picked up they still charged me 190 for the rooms so not happy that I can't get a hold of them

Partner

2/10

Poor

31 Dec 2024

Edward

Not a clean place

Roaches, pool was empty, staff family overwhelmed the lobby area, breakfast not existent, lucky to get a cup of coffee.

Business

4/10

Poor

29 Dec 2024

Lavaughn

Not recommended

Not so good,

10/10

Exceptional

18 Dec 2024

Suany

⭐️⭐️⭐️⭐️

Business_and_leisure Self

2/10

Poor

29 Nov 2024

Kellie

They didn’t even have my reservation. I had to scramble to find a hotel in the middle of the night. They were rude and offered no repayment for my reservation that I had booked through Expedia.

8/10

Excellent

18 Nov 2024

Mark

I expected a lot more than they had to offer

Self

2/10

Poor

08 Nov 2024

Verified traveler

Breakfast was included in the price but not provided to us. The room was smelly.

Friends_and_family Family

2/10

Poor

30 Oct 2024

Rachel

don't go!

Place is old, neglected, little amenities, messy lobby, hard to navigate for the disabled, one light, no phone, 1 nigh table, dead plug, small room broken tile

Friends_and_family Family

2/10

Poor

27 Oct 2024

Dawn

worse than just No Frills

The desk area is a mess and the clerk/owner gave us the wrong room (already occupied). When he finally found us a room he made us go back to the office to get another key instead of offering to bring it to us. Pool is nasty and outside areas are kind of creepy and illkept. Mattresses are old and slanted due to people sitting on the edge of the bed. Felt like sleeping on a hillside. AC and wifi were marinal and we were never able to get TV working.

Business

2/10

Poor

26 Oct 2024

DUGAN

Worst hotel I have ever stayed in. Bathroom had a couple roaches in it and the shower was basically set up for someone. That was a very small person.. water temperature could never get right it would go from cold to scalding hot on its own. It took like five minutes for it to warm up. There’s no outlet to really plug-in a phone charger. They have people living there full-time who are making noise all night long or you can’t even get no rest, the bed were actually uncomfortable crunchy when you sat down on it

Friends_and_family Family

2/10

Poor

21 Oct 2024

Jennifer

I guess I should have known considering the price but my experience was the worst to date. I was there to check in late at night and there was a sign that said no hot water taped to the door. The man who came out was hard to understand, very short tempered, and insisted there was hot water. The photos are very misleading, the lobby photos must have been taken many years ago when the furniture was new and the outside recently painted. The pool is empty and sad looking. The air was musty upon entering, the beds are in those frames that are larger than the mattress so my 87 year old father almost broke a hip tripping over them not to mention the multiple bruises he has on his shins from banging into the corners. The bathroom had an old soap in it from a previous person. You were given only one towel per person in the room and they were thin so I was not dry when I got dressed. One of the lights over the bed didn't work. The faucets handles were missing their inserts that specified if they were cold or hot. Although not necessary to label, that kind of uncapped item would be hard to sanitize and is unsightly. The only thing positive is that the sheets seemed to be clean and it was quiet, although I think we disrupted that due to my father's continued injuries. 0/10 do not recommend unless you are in desperate need to crash and not concerned about any of the above items.

Leisure Family

2/10

Poor

13 Oct 2024

Jacqueline

Lie lie lie

We booked this hotel based on the advertised amenities, location and photos. Unfortunately, everything advertised was a lie. They said they had a complimentary Continental breakfast, that was a lie. They said they were located inside Silver springs State park, that was a lie. All the photos that were on the site were lies. We had no hot water, ac didn't work properly, hair dryer didn't work, no phone to connect to a service desk, room looked morning like photos, staff that didn't care that they weren't offering what their advertisement said and didn't speak/ understand English well. Very frustrated!!

8/10

Excellent

12 Sep 2024

Barbara

Rooms are clean staff is friendly

Partner

2/10

Poor

10 Sep 2024

Verified traveler

Did not stay the night due to the unsafe area and the dirtyness of the motel

Partner

2/10

Poor

09 Sep 2024

Robert

Dirty, rundown place. Pool was empty, staff were rude and indifferent. Never again

Leisure Partner

2/10

Poor

19 Aug 2024

Roger

I like to give people the benefit of the doubt, but this was not a good experience. (My compliments to the photographer for making it look better than it was. Very deceiving). I thought it was going to be a nostalgic throwback to the glory days of Silver Springs. Wrong.
There was no breakfast or even coffee, the pool is closed and not maintained, there was a table and two chairs in the room, but nothing else for furniture or decor, very noisy window A/C window unit. The only thing that looked updated was the bed itself which was NOT the \"best bed in town\" as they advertise. Matter of fact, if you have issues with your back, it could be especially bad. On the plus side there was cable TV, so, there's that. I think some of the guests were \"extended stay\" which is usually not a good sign for small motels, but we didn't have any problems with the other guests. The worst thing was that the staff treated us less like motel guests and more like intruders in their house.
I hate to be so negative, but this is the truth.

6/10

Pleasant

07 Aug 2024

Tim

It was good, just used to sleep at night.

Self

4/10

Poor

06 Aug 2024

Cara Lee

No ice or vending machines, wouldn't let have but 1 trash can, second day couldn't even get clean towels or empty trash, got mad with me when asked for toilet paper 2nd as they said were 2 rolls when got there but was only 1... Otherwise for price was ok.

Leisure Pet

10/10

Exceptional

03 Aug 2024

Monika

The facilities are old but the rooms clean and comfy with great air conditioning and great hot water for showering. It was very peaceful and quiet and we all slept great! For this we highly recommend. Also family run! We came here to go kayaking at Silver Spring which is almost walking distance and we would come and stay here again!

Leisure Family

2/10

Poor

27 Jul 2024

jeremy

This place is nothing like the photos. The lobby seems lived in, the pool was drained, there were stains and hair on our sheets and had to

Friends_and_family Family

2/10

Poor

12 Jul 2024

mary

Tha place had a bad odor and no water in the pool

Leisure Partner

8/10

Excellent

14 Jun 2024

June

Concert travels

The microwave didn’t work but they changed out asap it’s an old motel and some people live there but our stay was great . Ice machine doesn’t work overall it’s cheap and was the closest to to concerts we were going to I would be glad to stay there again .

Friends_and_family Family

6/10

Pleasant

07 May 2024

Edward

The place just seemed old. The photo showing the front of the property must have been taken when the place had just been painted. The lobby door is always locked.
I was surprised to see garage style epoxy (with the sprinkles on the floor) instead of carpeting. Furniture style was not of this decade. Century, either. AC seemed to have a hard time keeping up. The mattress was much softer than I like. (I did not ask if they had a room with a more firm mattress, though)
When my key card quit working early Saturday morning, around 7:00-7:30, staff came out finally (remember, lobby door is locked) in her pajamas and not saying nice things (in her native language).
Should I need a room in Silver Springs in the future, I think I will choose a different location.

Leisure Self

6/10

Pleasant

24 Mar 2024

George

Room was clean but could use updating.

4/10

Poor

10 Mar 2024

Carol

This property was poorly maintained. The lobby was being used as a living room for the owner's family. Very messy. Room itself was very scarce and old, but did appear clean. Bed was okay.

Leisure Partner

2/10

Poor

10 Mar 2024

Jenn

I originally reserved a Queen room and when I got there. She informed me that some of the rooms have lost power and they did not have any more Queen rooms available. So I had to go with a 2 double bedroom. And instead of compensating me or giving me something off the room, she charged me the same amount and she was very rude and not to mention the room needed work, the walls needed to be painted. The door was rotted on the bottom. The shower water was cold. It just was not a good room at all. And if we had not checked in so late, we would have went to another hotel. So if you're trying to decide whether or not to stay here, don't waste your time

Leisure Family

2/10

Poor

10 Mar 2024

Jenn

We reserved a queen bed room but i guess some of The room's lost power. So without even notifying me. They said oh, we just can't give you that Queen room. We have to give you a 2 double bed room which i didnt want and tbey still charged me the same price. The shower water temp sucked due to it being cold and the lady at the front desk was very rude and the inside of the room needed work badly. Do not stay here. Very disappointed And if it wasn't so late when we arrived to check in, we would have went to another hotel

Leisure Family

6/10

Pleasant

04 Mar 2024

Charles

The beds were worn out. Only 2 towels for 4 people. I asked for a receipt and the lady refused to give me one

Leisure Family

4/10

Poor

27 Feb 2024

ANDY

The website and brochure portray an image of a refurbished, retro, 1960's style motel, but the reality is completely different. The pool is closed and damaged. The playground, picnic area and fire pit area are dilapidated. The grounds are unkept and neglected. Many of the people there were residents, rather than travellers, and in one occasion, I had to go out and yell at them for drinking and playing music after quiet hours. The owners disconnected their phone, so we couldn't lodge a complaint. On the plus size, the room was clean, and we did receive proper service

Friends_and_family Family

6/10

Pleasant

26 Feb 2024

Beverly

Rooms are kinda outdated for the price.
Lamp in the room didn’t even have a shade on it. Had to wake the staff up at 3 am because door key didn’t work.

Leisure Partner

10/10

Exceptional

25 Feb 2024

Daimelys

No complain

Friends_and_family Friends

10/10

Exceptional

24 Feb 2024

Jeanne V

Fair stay

Check in went smooth! Strong smell of bleach, wifi non existent, hair dryer in room not working the one time I decided not to bring mine. Other than that it was okay!

Partner

6/10

Pleasant

24 Feb 2024

Verified traveler

Okay good for the price.

It was clean and inexpensive. It seemed safe. There's a lot of road noise and the window coverings and DOOR let in a bit too much light on the perimeter of the windows and door. The shower did not work and the temperature of the water was not very warm. For the money it was okay.

Partner

8/10

Excellent

22 Feb 2024

William

Property needs to be neater

Leisure Friends

2/10

Poor

20 Feb 2024

Diandra

Out dated and husband left shorts and wallet and they didn’t call us and wen we went back they had brown his shorts away and had his wallet didn’t even had the curiosity to call to tell us and they where rude

Business_and_leisure Partner

8/10

Excellent

19 Feb 2024

Dawn

It was sufficient. C lean, no bugs, safe neighborhood.

Business

8/10

Excellent

18 Feb 2024

Verified traveler

Sun Plaza Hotel

While the room was dated, it was very clean. It provided a no frills room at a reasonable price. Maintaining a decent internet connection was the only problem we encountered.

Partner

2/10

Poor

12 Feb 2024

Randall

Terrible motel.

Worst motel we have ever been in. Booked for three nights but left after one night. Sheets dirty, shower head rusty, shower door off rollers, no breakfast, rude staff, don't stay here at any price.

Partner

4/10

Poor

01 Feb 2024

Johann

It only looked good on pictures. Reception office doors locked, check in had to be done through a hole in the wall and it was only 9pm.
In the posting on expidia it said breakfast included, but not even coffee in the morning.
The bed was good though.

Leisure

4/10

Poor

22 Jan 2024

Jason

Upon check-in the building has a old bleach smell. The rooms are so strong with the smell we had to air out for hours before closing the door. Dated rooms ,small tv ,poor ventilation. Would not recommend wasting your time. traffic noise sounds like its being played over loud speakers.

Leisure Partner

10/10

Exceptional

21 Jan 2024

Kisha

I like it from staff to cleanliness to area all I ❤️❤️❤️ in my book thank you sun plaza

Leisure Partner

10/10

Exceptional

20 Jan 2024

Dana

Great location , clean and very reasonable

Leisure Self

2/10

Poor

24 Sep 2023

Carlos

Pictures for the hotel are from 10 years ago when someone renovated it. Hotel is managed by some Hindu people who don’t speak English. Check in closes at 11:00. Hotel staff was rude and hinged up the phone when I tried to find out at what time I could arrive. No continental breakfast at all not even hot coffee. Pool was empty. Outdated. Dirty.

Leisure Partner

2/10

Poor

10 Aug 2023

Michael

I didnt check in place is not what is on the website. Do not go to this place.dirty.no pool, and homeless people on site around area.not safe

Leisure

2/10

Poor

09 Jul 2023

Michael

Theirvisca half inch gap under the the front door..So bugs can get in..Ice box was broken for months, I saw roaches

Leisure Self

2/10

Poor

08 Jul 2023

Debra Stefani

This place is as nasty as they get

The lady checking us in was nasty as could be. They have full time residents in most of the units, very bad and unsafe motel. Cussing and partying of the residents. Was the THE ABSOLUTE WORST STAY WE'VE EVER HAD. Stay way away from this hell hole. Pictures look nice, that that's not reality of this sleezy motel. We should have left and got a refund, but only stayed for a few hours to rest and then leave.

Friends_and_family Family

2/10

Poor

20 Jun 2023

Wayne

The property was dingy and gross. I don't know if it's Expedia or the property that set the price for that room, but it was way overpriced. Not worth $135 a night. I might as well have stayed at the Hilton down the street. Unbelievable.

Leisure Friends

2/10

Poor

10 Jun 2023

Amber

We did not even get to check in, barely in the door and already was given attitude. I did not understand why a credit card was needed and the woman at the desk immediately started snapping at me about canceling the reservation. After trying to calm her I asked a few more questions and the motel was not as advertised-no breakfast and working pool (was empty) we did ultimately request a refund. I was willing to give Sun Plaza a chance as a retro style motel, but the customer service we received changed oue decision.

Leisure Family

2/10

Poor

02 Jun 2023

Kimberly

Upon arrival, the room was not like the pictures. It has a window shaker a/c that was loud. The shower was low water pressure and not hot water. But that was not the worst part. The worst part was the manager who was extremely rude! We asked about getting 2 more towels as there was only 2 in the room for two people, and also asked for toilet paper as we didn’t see any. The managers response was to scream and tell us to get out! We stayed in our room, did not get additional towels nor did we ask for anything else. We felt unsafe as two women traveling and we will never stay here again!!!
I would recommend the Super 8 at 40 which is cheaper and better

2/10

Poor

01 Jun 2023

Justin

Online pics look great. Arrived to pool closed, rooms in need of deep clean and paint. Arrived at 6 PM and the bathroom was steamed up like someone had just taken a shower. Figured this was an hourly rental, not sure if bedding had been changed that fast, so left, stayed at a chain hotel.

2/10

Poor

04 May 2023

Ken

The rude woman who told me no reservations go away. Even after I showed the confirmation

Leisure Family_with_children