Hilton Garden Inn Ocala Downtown

8/10

Excellent

03 Mar 2026

Carey

Great location, decent hotel.

Partner

8/10

Excellent

01 Mar 2026

John

Cleaness and the amenities

Partner

10/10

Exceptional

25 Feb 2026

Susan

The greeting from the front desk was very friendly,pleasant and helpful. Room was very clean

Family

6/10

Pleasant

17 Feb 2026

chris

There was no hot water in the shower. Told front desk, but no manager on duty.

Friends

4/10

Poor

15 Feb 2026

Madeline

Lobby area was nice, but the room needs attention - worn and run down, especially for the brand.

The parking charges were not clearly explained. Don’t bother paying to park in the hotel lot. A spot is not guaranteed. We paid for two days but had to pay to park in a nearby lot when no spaces were available. Hotel parking is $24/day; lot across the street is $14 and parking garage is $12.

Partner

10/10

Exceptional

08 Feb 2026

JEAN

Great showers, towels, love those step in-showers! Everything was perfect!

8/10

Excellent

07 Feb 2026

Laurie

The Staff was wonderful! Elijah did an excellent job checking me in and making me feel welcome. The two young ladies at the desk my first evening were warm and helpful. I will be returning!

Friends_and_family Family

4/10

Poor

04 Jan 2026

Carli

When you walked into the room it smelt like mildew, but once the AC was going it seemed to mask the smell a little. House keeping came and took our sheets off the bed sometime in the morning while we were out. When we returned an hour later they were still not replaced. We went to speak to the front desk and were told it could be up to five more hour for “laundry to be finished”. We asked if we could be put into another room so that we could utilize the space we paid for and we were told no. No apology for the inconvenience or really an explanation that actually made sense. Someone from the hotels hospitality texted me asking about the stay and I told them it was a 1/5. They asked when they could call me to talk about my experience, I told them “now” and never heard from them again. In addition, the second night I was woken up in the middle of the night by someone screaming, which ended up being the person in the room next to ours playing a horror movie on their tv at full volume.

Business Partner

6/10

Pleasant

03 Jan 2026

Tina

We found a dead roach in the closet when we woke up when we mentioned it to the staff upon exit they simply said well let housekeeping know, and turned their back on us. Because of the dead roach, we did not want to eat breakfast and asked for a refund she said we’d have to go back to a third-party… That we understood.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Dean M.

Room was spotless, staff was amazing

Friends

10/10

Exceptional

31 Dec 2025

Jason

Great location. We didn’t love our first room, but we were moved to the other side of the building which overlooked a fully decorated and bustling park - and we loved it!

Family

8/10

Excellent

31 Dec 2025

Melissa

Room was very clean. Hotel is nice and modern. Great location. Only problem was the noise level. Fifth floor corner room was crazy loud due to traffic down below on a busy street. Even complimentary ear plugs didn't drown out the sirens, engines, and noisy 18 wheelers. Room needs better sound-proofing.

Leisure Family

10/10

Exceptional

28 Dec 2025

Tracy

Everything was beautiful

Business Self

4/10

Poor

27 Dec 2025

ANTHONY

Room 433, smelled horrible, I called the front desk because the tv remote did not work, I was never brought a new one. The bar was overcrowded and understaffed. I ordered a makers mark and sprite, was given a cup with makers mark, nothing else. Instead of a salad, that I ordered, I got steamed veggies. Overall extremely disappointed all around.

Leisure Self

8/10

Excellent

27 Dec 2025

JOAN

There were ants in my bathroom and I asked staff to take care of them after I left for the next visitor.

I also reported that the hairdryer would overheat in a short period of time

Leisure Family

10/10

Exceptional

22 Dec 2025

Burke

great stay. great staff.

Business Self

6/10

Pleasant

21 Dec 2025

Crystal

Room was ok. The air was out, an error on the wall thermostat and when trying to get the unit on the wall to work it wouldn’t stay on. We had gone out for the night and by the time we came back it was after midnight. No ac the entire night. Toilet paper holder on the wall kept falling down and the roll would slide off. Expensive drinks at the bar. Good location though.

10/10

Exceptional

20 Dec 2025

Wilson

Good

Business_and_leisure Family_with_children

8/10

Excellent

18 Dec 2025

Valerie

This is my 3rd time staying here. Great front desk staff! Only area of dissatisfaction was with the parking. They now charge for parking! $25 a night. They said it was the city but it’s not true. You need to use the free parking garage which is a pain when you have luggage.

Business_and_leisure Partner

8/10

Excellent

18 Dec 2025

Matthew

Offsite parking and associated expense should be considered before booking. Otherwise nice hotel.

Business

6/10

Pleasant

13 Dec 2025

Jessica

Staff was super nice. Condition of the the room was just ok.

Business_and_leisure Partner

6/10

Pleasant

01 Dec 2025

Matthew

Had to pay for parking for a hotel.
Hotel room was dirty.
Free breakfast wasn’t available.
Hotel location was awesome though!!

Leisure Family

10/10

Exceptional

01 Dec 2025

Aleese

The room was spotless, loved the amenities, easy access to food and good community, only thing was not the best was paying for parking.

Business_and_leisure Partner

4/10

Poor

29 Nov 2025

judith

We were nickel and dime on the property. First of all I had to pay $24 to park on the property. There was no free breakfast. Had to pay for breakfast, but the waitress was fabulous
. I think it was the parking aspect that really got to us

8/10

Excellent

23 Nov 2025

ANTHONY

Marina at the front desk was very courteous and helpful.

Leisure Partner

8/10

Excellent

05 Nov 2025

Tracy

Great location

Leisure Family

8/10

Excellent

03 Nov 2025

John

The room had a broken blind that did not stay up and the bathroom also ha a couple of loose items- but it was clean

Leisure Friends

10/10

Exceptional

20 Oct 2025

Lorraine

Clean comfortable good staff. Full service hotel. Parking was a bit confusing at first. Good location

Leisure Friends

10/10

Exceptional

07 Oct 2025

Raul

excelent

10/10

Exceptional

30 Sep 2025

Jamie

Excellent stay!

Great hotel. Really clean. Comfortable bed, large bathroom, walkin-closet.

Partner

10/10

Exceptional

27 Sep 2025

Scherri

Staff was friendly, food was delicious and room was comfortable and clean.

Partner

8/10

Excellent

21 Sep 2025

John

Safe & cozy here. It does not appear that the property is well-maintained. Switched rooms because window blinds did not work. Blinds worked in the 2nd room but the door to the bathroom was defective and there was a slow link beneath the sink in the bathroom. Convenient walk to the Courthouse and located close to top notch restaurants but you have to pay for parking.

Business

10/10

Exceptional

21 Sep 2025

Elizabeth

Everything

Leisure Family

8/10

Excellent

16 Sep 2025

Laura

$25 parking was unexpected but cost of the stay was reasonable. Wished there had been a pool area. Nice room, loved the big closet, nice shower.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Audrey

All around nice hotel in a good location. All employees were very helpful.

6/10

Pleasant

07 Sep 2025

Amy

The hotel is in a good location. It's close to restaurants and shopping in Ocala but our room smelled and the parking wasn't at the hotel. We had to park in a parking garage across the street. We also were not happy with the loud music playing outside until midnight and 2:00am. Ear plugs come with the room because of the loud music. The bed was comfortable but the AC unit leaked and caused our room to smell like mildew. The best thing about this hotel is the location!

Leisure Family

10/10

Exceptional

06 Sep 2025

Kelly

Very clean and the bar is great!

8/10

Excellent

03 Sep 2025

Brenda

.

Business Self

6/10

Pleasant

01 Sep 2025

Ariel

Parking $24 / Day pricey

Leisure Family

10/10

Exceptional

24 Aug 2025

cressida

Very pleasant front desk staff Very helpful friendly and professional

Leisure Family

10/10

Exceptional

24 Aug 2025

Deidre

Great location and nice amenities- breakfast bar not included but nice with table service

Leisure Family

8/10

Excellent

18 Aug 2025

Brandon

Beds were too firm for me

Business Self

4/10

Poor

18 Aug 2025

Javier

Na

Business Self

6/10

Pleasant

18 Aug 2025

Shavell

The only thing we didn’t like was that we had to pay additional for parking.

Leisure Partner

10/10

Exceptional

03 Aug 2025

ALEJANDRO

Like all

Leisure Family

6/10

Pleasant

15 Jul 2025

Delia

Hotel is fine but parking is a pay with app in a lot city owns and run by California company. Guest before and after me had issues (ticket/app problems) I was told where I could park but was not told Hilton had reserved spaces I had to move my car questioning parking lot overnight parking.

10/10

Exceptional

11 Jul 2025

Brenda

Check in was a breeze n room was great, comfortable bed Everything was perfect would highly recommend it to my family n friends

10/10

Exceptional

05 Jul 2025

Rosalba

Thanks

Leisure Partner

4/10

Poor

28 Jun 2025

eduardo

Sunday 22 I left the room, I put the sign to do my service. We returned to the room 6 PM they didn't clean the room, when I looked for an HK to ask him why they didn't clean the room he replied that they were busy that's why they didn't clean the room. Monday 23rd I asked the front desk the same thing he told me I'm sorry

10/10

Exceptional

24 Jun 2025

Ebony

I always stay at this location when visiting Ocala. I love the location. You're able to walk to the restaurants that are very nice and the cleanliness of the hotel is top tier.

Business Self

4/10

Poor

17 Jun 2025

Tajuana

No pool had to ask several times for towels that was never brought up

6/10

Pleasant

15 Jun 2025

Lisa

Very noisy and showing sign of wear.

Leisure

8/10

Excellent

13 Jun 2025

Naresh

Accommodation was updated and the fragrance in the hotel was very nice. Very close to good restaurants.

TV was not working for my entire stay and when I spoke to the front desk I felt like the young lady by her tone did not care and just shrugged me off.

Leisure Family

2/10

Poor

29 May 2025

Clifford

I need two refunds and I wish there was a telephone number so I could speak to someone about it.

10/10

Exceptional

24 May 2025

Christy

Family event

Partner

6/10

Pleasant

21 May 2025

Doug

Stay somewhere else.

Poorly designed hotel, the lobby is on the second floor. Elevators are extremely slow and travel in the opposite direction that’s indicated on the signal. Rooms that face the street are noisy. All noise from the park in the square is heard from the top floor room. Parking on site is $20, parking garage offsite is $10. The garage is an inconvenient walk off property. Breakfast is $19 for the same food you get for free from other hotels.

Business

10/10

Exceptional

09 May 2025

Elizabeth

Great experience all around

Leisure Family

10/10

Exceptional

08 May 2025

Mackenzie

It works when you’re passing through

10/10

Exceptional

08 May 2025

Luis

Clean Hotel in downtown Ocala

Business

10/10

Exceptional

07 May 2025

Jose

Good hotel

Leisure Family

10/10

Exceptional

21 Apr 2025

Thomas

Excellent service. Clean facility, great restaurant

Leisure Family

2/10

Poor

20 Apr 2025

Samantha

If you’d like to sleep on the floor and not on a comfy bed then it’s probably for you. The beds were god awful. The bathroom is spa quality but all that goes out the window when you lay down and try to sleep in the hardest bed I’ve ever slept in. Zero cushion, just springs or coils. I’ve slept on comfier beds in a super 8. Back pain for days after.

Business_and_leisure Partner

4/10

Poor

03 Apr 2025

Teresa

I expected more

We stayed at the Hilton Garden Inn Ocala downtown. We were surprised to learn the lobby was on the second floor. As we waited in line for our room we heard the conversation about the parking. Apparently, parking in the front was $ 20 but they could not guarantee a parking spot if you left. Then $ 10 parking in a garage nearby. So, another agent helped us and we told her we heard the previous person speaking about the parking, but we were not sure about the details. The agent handed us a handout. And we had to figure it out by ourselves.
We stayed in a nonsmoking floor the fifth floor. But the smell of marijuana was so strong I had to call the front desk. A room change was never offered to us. The balcony has a strange slant and it is very unsettling being outside. The front desk said it was designed this way. I asked if there was a pool and they said no, the website should say that.
Earplugs were provided in our room because there is a hospital nearby and some clubs are open late, and you can hear the music in your room. again, the website did not mention this.
We checked in on Thursday 3/27 and our room was not cleaned until 3/29. I called serval times, but the housekeeping hours were 10-3:30. The bathroom did not have shower gel and conditioner. I spoke to housekeeping, and they sent Maintenace department, but they only changed the shower gel.
The Cable would only work on one channel. The front desk said the cable was out and since it was a weekend they would not fix it

Partner

10/10

Exceptional

28 Mar 2025

Nancy

Parking could be more straightforward and the inside is absolutely stunning but could use more curb appeal on the outside entrance. It is not clear what door you enter in and then they have 2 VERY SAD looking trees in planters. Meantime once you get to the second floor and the outside rooftop bar area it is STUNNING!!!

Business_and_leisure Self

6/10

Pleasant

21 Mar 2025

Lorraine

Basic hotel but extremely noisy and restaurant menu was fair

Leisure Partner

6/10

Pleasant

16 Mar 2025

MIRIAM T

Bathroom needs updates

Leisure Family

10/10

Exceptional

12 Mar 2025

Cynthia

Enjoyed my stay

6/10

Pleasant

07 Mar 2025

Sandra

The room was clean and spacious I enjoyed the room, except for the noise. The walls and windows are paper thin. I knew noise was an issue as soon as I saw the hotel had complementary earplugs in the room! It felt as though the room had no windows. We were on the 4th floor and we were able to hear every car, truck, motorcycle that passed as well as people speaking outside the hotel. Also, the door was difficult to close.

Leisure Partner

2/10

Poor

03 Mar 2025

Robert

Had to wait for the room for awhile put a disabled person at the end of the hotel farthest from the elevator bathroom sink leaked no one said anything about the breakfast no parking for the disabled on premises

10/10

Exceptional

23 Feb 2025

Vanessa

Clean and close to everything

Leisure Family

8/10

Excellent

18 Feb 2025

William

Very clean, modern room. Dining options nearby. Extra cost to park on-site.

10/10

Exceptional

16 Feb 2025

Benjamin

The best

Excellent hotel! Will stay again

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Aaron

The carpeted hallway floors going to you room were absolute disgusting. Crime Scene level stains through all 200ft of the hallway. Trash candy wrappers under bed Also an extra TV remote under the bed. And parking was shared with public parking garage, no valet service. And last but not least are room when we showered the drain could not keep up, slow draining. So standing in are own dirty water while shower. Please do better Hilton. Downtown Ocala needs help….

Leisure Family

10/10

Exceptional

14 Feb 2025

Sharon

Great location

8/10

Excellent

01 Feb 2025

Michael

Being close to all the activities and restaurants made the location great

10/10

Exceptional

30 Jan 2025

Jessica

Great location

10/10

Exceptional

28 Jan 2025

Maria

Overall good experience

Friends_and_family Family

2/10

Poor

26 Jan 2025

Garrett

“Less than 1 star feel unsafe as hell

Balcony door doesn’t lock and shared with 6 people. Cant provide a room with or without a balcony needing protection for family at this point and still can’t provide.
Asked for an other room without balcony without king bed is fine still saying too full. Asked to sleep at a sister location. No manager on staff to handle this type of situation. Would recommend again if looking for a safe place to stay.

10/10

Exceptional

23 Jan 2025

Stephanie

Super cute town and the hotel is right in the middle of it. So easy, convenient and fun. Park right at the hotel and then walk around this cute town a pick out one of the several nice restaurants or check out the historic candy store or sit in the gardened town square. 15 minute drive to the Springs. Highly recommend. Our room was quiet and comfortable

Leisure Family

2/10

Poor

19 Jan 2025

Yolanda

We had a man knock at our room.door at 12:35 am and then again at 4:30 am. We called front desk and noone answered. The next morning we went to file complaint and the front desk clerk said the area has a lot of homeless people and drugs. She sdvised that she had gone to the restroom and was terrified because a homeless was in the hotel restroom and the homeless person was high on something. How can a hotel representing Hilton not have security 24/7? We also had an issue with a private parking company this Hotel uses. Thankfully after many emails the parking issue was resolved.

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

Edel

Very friendly staff, the place was great, impeccable, room was comfortable and clean. Good choice to stay in Ocala.

Business_and_leisure Family

2/10

Poor

13 Jan 2025

Jack

TRIED TO CANCEL AND IM STILL GETTING Charged

Leisure

10/10

Exceptional

06 Jan 2025

Glenn

Highly recommended a balcony view of the park across the street.

8/10

Excellent

04 Jan 2025

Jeferson

The hotel is in a nice area and really well maintained but It's a little inconvenient to check in.

There is no parking by the entrance. The lobby isn't in the main entrance. You have to temporarily park at the check-in drop off, go through a breezeway, to then take the elevator to the second floor to check in.

You then have to go across the street to park at a garage deck for$10/day. Then walk all the way across the street with your luggage back to the hotel.

Leisure Pet

8/10

Excellent

01 Jan 2025

Richard

Very nice location.
Had a great stay

Leisure Family

4/10

Poor

01 Jan 2025

David

Happy New Year

New Years Day, so staff shortage. Key to room didn’t work, got that fixed. Toilet not working and no maintenance people on duty! Coffee maker had issues. People that were there were nice!

Partner

8/10

Excellent

26 Dec 2024

Melody

Room needed to be a bit more cleaner. Thank goodness I always bring my cleaning things but there was hair everywhere

Friends_and_family Family

8/10

Excellent

24 Dec 2024

Dinah

Somewhat noisy at night, traffic, music.

Leisure Self

6/10

Pleasant

16 Dec 2024

John

Is advertised as near Equestrian centre which is why we booked but us 20 min taxi drive away so not very convenient. Creaky bed springs and noisy guests in hallways at 2am

Leisure Family

2/10

Poor

08 Dec 2024

Candace

The room was decent but the service and staff were absolutely terrible. The parking situation is an absolute joke. I paid extra to park in front of the building and went to a wedding and when we got back parking was full. The staff left me on hold for 17 minutes and said I can park across the street for $10 then try and get the $24 back from the hotel later. Why sell more than they have available?

Friends_and_family Family

8/10

Excellent

06 Dec 2024

Kim

very convenient location

like the location despite the noise of the area- what is not great is the parking and how much the hotel tacks on to pack close. Also asked for no feathers in room due to allergy at time of reservation, but that step not taken

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Celestine

.

Leisure Partner

4/10

Poor

01 Dec 2024

Verified traveler

Does not worth the money

The room smelled, carpet had stains on it. It was very loud - you could hear everything on the street and in the next room. You could feel the room shaking when somebody was walking next door and hear their shower. No central ac, thermostat for the wall unit didn't work. Soap dish was dirty, shower curtain was ripped. Definitely does not worth the money

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Javier

Good

Business_and_leisure Family

2/10

Poor

29 Nov 2024

Jeff

Room flooded and no support from staff. Room beside us flooded and came into our room. Staff just said be careful, did not offer to switch our room, clothes got wet they did not care no reimbursement

Leisure Partner

6/10

Pleasant

22 Nov 2024

simon

Very smart nice hotel...

But my room was next too the adjacent main road, so i encountered noise from the roads...
Not pleasant, when you want to get a good nights rest...
Nice facilities in the hotel....

Leisure Self

4/10

Poor

21 Nov 2024

Steven

Very limited on site parking awkward entrance my room carpet was wet and the soap dispensers were all empty and while the place is beautiful and has a very beautiful atrium. It was very awkward to get in and out, and the parking was very frustrating.

2/10

Poor

17 Nov 2024

Angela

We were given a handicap room .. shower knob broken water was extremely hot had to mess with it to be able to get it to turn down so we could shower after we showered the flood was flooded and shower curtain was closed completely. Room smelled like wetness. I spoke to manager and he didn’t seem to be concerned at all I told him I would hate for someone with a disability to stay in that room first they probably get 3rd degree burn from the shower and if they jump out the shower the would slip and really hurt their selves try to escape to hot water. From all the water on the floor That’s an accident waiting to happen.

Family_with_children

6/10

Pleasant

12 Nov 2024

Robyn

Bathroom door wouldn't stay closed (barn door type w no latch). Very noisy- however they know this and give you earplugs in the room. There was a cockrock in the bathroom. Parking was $24. No breakfast included. They had a standard hotel 'buffet' but come to find out it was $19. Nice decor.

Leisure Friends

6/10

Pleasant

04 Nov 2024

Valerie

Great location. Hotel staff front desk was not exactly friendly. I was on 5th floor facing square, it came with ear plugs……it’s loud fronhotel bar or outdoor area until 1030-11

Leisure Self