The Caledon

United Kingdom , Isle of Wight
COWES , Mill Hill Road, 59
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100 reviews shown

4/10

Poor

07 Jun 2026

Linda

Not as depicted in photos. The front staff were wonderful, but the property is in need of dire repair and cleaning. We had 4 rooms in our party, in different ‘classes’ and they were all very dirty and damaged. There is no sound proofing and the bed springs are protruding. If it were priced as a budget hotel and it was clean, fair enough. But liquid drips, boogers, hairs, etc on walls, surfaces and bathrooms could be easily remedied. My cabby summed it perfectly on my departure - ‘My mom worked there 25 years ago, quit because it was dilapidated, and they haven’t fixed it up since.’ She did note most of the hotels of similar age in this area are of similar state.

Family

4/10

Poor

07 Jun 2026

Pamela

State of hotel is not accurately reflected in photos. The front desk staff is lovely, but the rooms are incredibly run down. It’s like a super 8 hotel that was neglected for 25 years and given a light clean each day. It needs a full shut down and deep clean to be considered an outdated but ok hotel.

Self

2/10

Poor

06 Jun 2026

Annabell

I was very disappointed with my stay at The Caledonian Hotel, Fort William.
On the first night, I found a piece of glass in my bed, which caused a small cut to my elbow. Although this was reported and the room was cleaned, further issues followed. The next day, my daughter and I returned to find water throughout the bathroom, which was reported but never investigated.
The following morning, the bathroom light began malfunctioning. Despite being told maintenance would attend, nobody arrived. Shortly afterwards, water started pouring through the light fitting, causing it to flash and make electrical noises. Given the obvious risk posed by water and electricity, this was a serious safety concern.
When I requested an alternative room, none was available and staff could not say when one might become free. As a result, I chose to check out early and book accommodation elsewhere.
The hotel provided a partial refund of £70, which I appreciated, but I was disappointed that the final night's stay and breakfast were not refunded given the circumstances.
Fort William is beautiful and the hotel's location is excellent, but unfortunately my stay was overshadowed by repeated issues and a significant safety concern.

10/10

Exceptional

04 Jun 2026

Richard

Welcoming and friendly staff

Partner

10/10

Exceptional

04 Jun 2026

Kevin

Great location for a one night pit stop on way to Skye.

Bar food was good and nice singer for entertainment

Family_with_children

2/10

Poor

03 Jun 2026

Lisa

Room was very dusty and only double socket which one side was for tv

Family

8/10

Excellent

03 Jun 2026

Susan

Well located with beautiful lake view. Bar pleasant and welcoming. Self ordering of beverages and food.
While the serving staff were as helpful as I believe they could be, they seemed short staffed. I don’t put any blame on them as they were obviously very busy. A junior employee to clean off tables would be an asset.
Food was ok in bar/restaurant. We saw someone order fish and chips the first night, when we ordered the next night, the fish appeared pre frozen and had a very different appearance.

Excellent breakfast. Good service. Plentiful options.

Rooms adequate but a bit dated. Bed comfortable.

Seems to be a popular spot for tours to stop overnight. As a home base for exploring the area, this hotel is a good choice.

Partner

4/10

Poor

02 Jun 2026

Tammy

This property is not as it is in the pictures, room I dont think has ever been updated, hole in door to room where an old door knob would have been it just had some plaster over it, no decor plain walls and white bedding, floor creaked every place we stepped.
Bed was comfy though and breakfast offered had a lot of variety and was good.

Partner

10/10

Exceptional

02 Jun 2026

Elizabeth

I liked the 2 x display cases in the foyer and the biscuits for the dogs as well as the water dish. Very thoughtful.

Partner

10/10

Exceptional

01 Jun 2026

Ignacio

Old property, we stayed there only 1 night as we were going to Skye. Don't expect much, it isn't bad considering location and competitors.
It does have a cozy atmosphere and a great dine area, service isn't there forte though.

Solid 8/10

Partner

4/10

Poor

31 May 2026

Deborah

Helpful reception and breakfast waitress. Room was clean.

Main problem was size of bedroom and bathroom and both needed some refurbishment. The breakfast was very average. Everything was self service causing long queues for coffee toast etc as 3 large coach parties staying. Hot breakfast was not very hot. Arrived after 9pm and not enough car parking.

Generally expensive and poor value for money. Would not stay again.

Pet

8/10

Excellent

31 May 2026

Natalie

The bartender at our hotel in Scotland was the best we’ve encountered on this trip. As well as the front of house staff on check in.

Partner

10/10

Exceptional

31 May 2026

Ricardo

I had a great stay at the Caledonian Hotel. The room was comfortable, clean, and well maintained. The staff were friendly and helpful throughout my stay. Parking was convenient, and overall everything was smooth and hassle-free. I would happily stay here again.

Self

4/10

Poor

31 May 2026

Terrence

Front desk supervisor was very unfriendly and unhelpful. She said they were sold out the next three. nights and that clearly was not the case. It prevented us from moving to a room with a view. Restaurant staff was very friendly and hard working.

10/10

Exceptional

30 May 2026

Kellie

Pleasantly surprised. This hotel has great rooms with updated bathrooms, at least the one I was in. Friendly reception and wait staff. Great dinner with a view of the loch that is just across the street. Would definitely recommend.

Self

10/10

Exceptional

28 May 2026

Elaine

Belle vue. Hotel un peu vieillot

Partner

8/10

Excellent

28 May 2026

Michelle

This hotel was clean & tidy. The 3 ladies who served both dinner n breakfast truly made this hotel for us. They were friendly, helpful and a pleasure to deal with.
They even organized us a fan it the Scotland heatwave as the room was so hot.
Would stay again.

Family

2/10

Poor

27 May 2026

Vanessa

Check in was 45 minutes later than stated
Rooms were dated, bedding was clean, bathroom was tiny with no extractor fan so smelled of damp
Bathroom light did not work
Bar looked newly renovated but carpet was stained.
Breakfast was average
Reception staff were friendly and helpful

Friends_and_family Friends

6/10

Pleasant

26 May 2026

Louis

I arrived at the check in time of 3pm and my room was not ready. I waited until 3:30 before I had to leave for another engagement. My room was still not ready

8/10

Excellent

24 May 2026

George

Very busy location being at the junction of 2 roadways. Hotel staff was nice , breakfast was better than many places I’ve stayed at . I would stay here again .

Partner

10/10

Exceptional

24 May 2026

Suzan

Convenient location. Pleasant staff. Comfortable room. Bar food was good. Nice view of lake. Easy parking.

Family

4/10

Poor

23 May 2026

Peter

Staff were excellent and very nice but the hotel is very dated and the beds were very uncomfortable. The rooms and hotel need to be modernised and refurbished. The price charged was extremely high for the poor quality rooms,
The hotel was however very clean

Partner

6/10

Pleasant

22 May 2026

ANDREA

It was a very average room( fair sized ) on top floor overlooking the bins etc at the back of the hotel. Regret no plugs or phone charger socket near bed . Bedding ok and heating fine . Old bathroom with paint coming off bottom of the doorframe. Expensive and did not include breakfast . Wouldnt stay again .

Pet

6/10

Pleasant

20 May 2026

Teresa

The breakfast buffet was delicious and the staff were great.
The hotel room I was in was old with an uncomfortable mattress, carpet was stained, and the baseboards needed painting as the paint looked chipped in a few spots. The floors were creaky so you heard when anyone was walking around.

Self

6/10

Pleasant

20 May 2026

Andrew

Clean bedroom, staff very helpful, breakfast Amazing.

Partner

4/10

Poor

20 May 2026

Rebecca

The hotel is in desperate need of maintenance inside and out. The rooms with no view on the Loch look out onto an unattractive parking lot.
Woke up in the night because of the loud heating.
Much too expensive for the room and service, would not recommend.

Family_with_children

10/10

Exceptional

18 May 2026

Ka Lun

The lady in the front desk is friendly.

The room is a bit dated. But the bathroom and beds are clean. The bed is a very comfortable one, I had a very good sleep during the stay.

Partner

8/10

Excellent

17 May 2026

Rachel

The location of this hotel was beautiful and the staff were all very nice and helpful. The breakfast included was very good and the dinner bar menu had good options as well. Overall the place is a very cute, older, beautiful spot for a one night stay.

Partner

6/10

Pleasant

16 May 2026

Carol Ann

They really need to upgrade. Very old. Door to bathroom had goofy lock to keep it closed. Staff was nice. Dinner was good.

Partner

8/10

Excellent

15 May 2026

Pam

We stayed 3 nights and was told that if we didn’t agree to confirming breakfast at check in for each morning then the charge would go from £10.00 per person to £12.50 per person. That is just a rip off! We decided to eat breakfast in Fort William each morning at Wetherspoons and have dinner out of the hotel as a protest! It wasn’t about the extra charge entirely, but the principle! In my opinion we should be able to choose in the morning if we want to eat at the hotel. At that time we should be charged £10.00 per person not the elevated cost of £12.50.

Family

8/10

Excellent

14 May 2026

Carol

Good basic hotel, comfortable warm rooms, easy free parking - decent breakfast and dinner avaliable. A bit tired around the site but reasonable prices reflected.

Partner

10/10

Exceptional

14 May 2026

Carmen

Clean room. Great breakfast. Pizza from bar menu excellent. Staff very friendly.

8/10

Excellent

14 May 2026

randy

Yes breakfast area clean and breakfast was good

8/10

Excellent

12 May 2026

Carol

Enjoyed our stay but could've been better if there was some entertainment during one or two evenings.

Partner

10/10

Exceptional

11 May 2026

Nancy

Aunque las instalaciones no son recientes, el servicio fue excelente, el desayuno completo y variado, además la vista desde el restaurante es espectacular.

Partner

4/10

Poor

10 May 2026

The hotel is VERY basic - imagine Travel Lodge (20 years ago). We had to have dinner there, food was very basic and bland. Breakfast (£12.50) was like a greasy spoon. On a positive note the views from the room were good and the staff were very friendly.

Business

6/10

Pleasant

10 May 2026

Michael

Very disappointed in room. Needs updating. Mattress was not good. Basic amenities for the price. Floor was very noisy. Room was not ready on arrival. Light not working in bathroom. No power points at bed head.

Partner

6/10

Pleasant

10 May 2026

Dawn

Tired and depressing inside. Needs major refurb
Lovely views of the water but quite a long way out of town.
Staff were all very good.

Friends

6/10

Pleasant

07 May 2026

Kristine

I would say with the limited hotel options in Ft William it was fine. It is an older hotel with an updated room but very small, we had 2 twins. We did not eat there. It seemed booked up at our stay early May 2026

Family

6/10

Pleasant

07 May 2026

Carolyn

The hotel is quite a way out of Fort William and there is not a frequent bus service. Also the bus stop is about a five to ten minute walk up the road depending on your age. This meant ordering a taxi to get us into town and back, which at £8/10 each way will add to your costs. The hotel was clean, but the sofas and carpets in the lounge/bar and communal areas were stained and dated. The menu in the bar was very basic and mainly burgers and standard pub fare. We paid extra for a loch view room, which was nice but this was spoiled for us by a shed opposite constantly using power tools to sand tables and an angle grinder to cut other things. The weather was good but having the window open was very noisy that we closed it. Also the road is very busy and noisy during the day. The staff however were very good and Maggie in the breakfast room was a lovely cheerful start to our day. Breakfast was very good but only served until 9:00 a.m. which was a bit early for us as we like a lie in on holiday. We enjoyed our stay, but probably wouldn't stay here again on account of its location.

Partner

6/10

Pleasant

05 May 2026

JAYNE

Excellent breakfast, lovely staff, room oksy

8/10

Excellent

04 May 2026

Paul

Only stayed the one night. Evening meal was fine and reasonable value. Breakfast was Help yourself no issues at all.

Partner

8/10

Excellent

02 May 2026

Kimberly

Super easy to get to and the parking is right out front. The outside of the hotel is not much to look at but it does face the lake. Inside is a little worn but the staff is really nice and welcoming. You get an actual room key. As in a metal door key. Kind of a throwback but cool. The room was comfortable and clean, updated bathroom. Minimal noise but I could hear the shower in the room next door. You can adjust the temperature but I couldn't figure it out which is probably me. The staff offered to bring a space heater but it wasn't that cold. We did not eat at the restaurant because we went into town. There's a cool cinema there with a restaurant but make reservations if you want to eat there.

Family_with_children

8/10

Excellent

02 May 2026

Francis

Hotel was nice & staff were very helpful.

Self

8/10

Excellent

01 May 2026

Diane

Property could use a refresh. Staff wonderful. Breakfast was good

Partner

2/10

Poor

30 Apr 2026

Shaunie

I didnt attend this hotel in the end due to a sudden death within the family I reached out the hotel 5 days in advance with the hope of a change of date or partial refund. I was refused I was offered a change in date I was told I had to use by end of april yet my initial stay was going to be 29th to 30th April. Im extremely disappointed in the service

Self

10/10

Exceptional

30 Apr 2026

Nancy

Great breakfast! Nice staff!

Partner

10/10

Exceptional

29 Apr 2026

Penny

Staff very helpful and efficient, food good.
Lovely location.

Partner

6/10

Pleasant

29 Apr 2026

shamith

friendly staff.

Family

6/10

Pleasant

28 Apr 2026

Tina

The staff were nice enough. The room had a lovely view of the loch. No soaps in the toilet and while clean, it was in need of updating.
The beds were very uncomfortable.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Claire

Lovely modern (guessing newly decorated/refurbished) clean room.

Not huge, but enough for the 2 of us, table and chairs to sit at the window (our had a view of the loch, so very nice).

We took the breakfast option and it had all we needed. Buffet style, cereals, toast fresh juice, cooked food (eggs, sausages, black pudding, beans eggs ), fresh fruit and yogurt then hot drinks.

Like everywhere, you know what suits you and what doesn’t, for us this ticked all the boxes - double room with bathroom / shower, clean, quiet and a price that’s affordable.

Thank you.

Partner

8/10

Excellent

25 Apr 2026

Yolanda

The staff were all excellent, helpful, kind and friendly. I would compare this hotel room with a travel lodge but with a restaurant and breakfast attached to it. I had a nicer room for less money in the same week. I guess prices have escalated.
Well done staff! You made it worth while.

Friends

10/10

Exceptional

25 Apr 2026

Gary

Friendly staff, room immaculate, food good, great location

Self

8/10

Excellent

21 Apr 2026

Mairi

Staff were very pleasant, the room was spotless, only stayed one night so didn't get to use all the facilities.
Breakfast was okay, good choice and breakfast staff very polite and friendly

Self

10/10

Exceptional

15 Apr 2026

Richard

Room very clean and modern, staff excellent - really cheery and willing to accommodate your requests, breakfast good value. Finally great views from the lounge

Self

6/10

Pleasant

15 Apr 2026

Alina

It’s okay to stay one night. It’s hard to find the place at night because GPS doesn’t recognize the location.

Family

10/10

Exceptional

14 Apr 2026

John

Scrambled eggs were a touch watery.
Tomatoes were just slightly warm.
Could of had some well done fried eggs displayed
First day pastries ran out

6/10

Pleasant

13 Apr 2026

Victoria

The hotel is a bit out of Fort William so you do need to drive in for dinner etc. The staff were very friendly.
The room had clearly been updated nicely recently. The corridors were obviously yet to be done.
The bar had very little character, i personally preferred to find somewhere a bit more atmospheric selling a wider selection of local drinks.
Breakfast was good with a good selection of cold and hot foods.
We did not eat dinner at the hotel as we weren't very inspired by the menu.
The room was pretty small as a triple room but we werent staying long so it was manageable.
Overall it was good value for the money but a little uninspiring.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Neil

Breakfast was nice , male staff particularly rude & unfriendly maybe would benefit from some additional training, canned Guinness is a no no too particular when you have a tap on the bar top !!!

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Debbie

Good breakfast, good dinner
Large clean room comfortable bed
Walls are thin we could hear on one side people talking the other side a person snoring and above people thumping about

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Victoria

Room was lovely and the staff were very helpful.

Self

8/10

Excellent

10 Apr 2026

Eileen

Our room was newly finished with new carpet and decor. We loved the comfie beds and enjoyed our stay!

4/10

Poor

08 Apr 2026

Ramunas

Property need refurbishment.

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

Andrew

Good selection all hot and fresh

Self

8/10

Excellent

03 Apr 2026

Heather

Lovely breakfast, lovely staff. Lovely location and views

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Russell

Great check-in, staff very friendly and accommodating. Room view was unexpected and beautiful and made it an excellent stay.

Partner

8/10

Excellent

01 Apr 2026

Angela

Good value hotel friendly staff . Clean & comfortable room

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Cathy

The staff were amazing the view was incredible th rooms were a little dated but excellent value for money.

Partner

2/10

Poor

30 Mar 2026

Robert

Horrible

Self

8/10

Excellent

27 Mar 2026

Kiran

Clean room and good breakfast selection. Parking was full and we had to squeeze our car in a little space. But overall we had a good stay. Thanks.

Family_with_children

10/10

Exceptional

24 Mar 2026

Shirley

Staff were all very welcoming and friendly. Our room was warm, clean and comfortable with a lovely view over the loch. The breakfast selection was good and again there was a great view of the loch from the breakfast room.

Partner

8/10

Excellent

24 Mar 2026

Sarah

Perfect for the price we paid. Good breakfast. Every member of staff was so nice. We had the first room as we had a dog they suggested it would be easier and surprisingly not loud. Big hotel so lots of places to sit. Shows its age in parts but we didn’t mind that. Gorgeous view of the loch and close to fort William and Ben Nevis. Comfy bed and good shower. Lots of parking

Pet

10/10

Exceptional

23 Mar 2026

Lindsay

Good selection for breakfast. Pet friendly always a bonus.

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Helene

Room a bit cold and adjusting heating didn't make much difference.
Hotel is a few miles south of Fort William so I stayed in for dinner which I seriously regret. Food was mediocre at best and expensive for burnt pepperoni pizza overloaded with cheese and tomato paste and sausage unidentifiable as pepperoni. Staff uninterested in doing anything to help.

Self

10/10

Exceptional

17 Mar 2026

Louise

Had a 3nt stay and the staff was friendly and the room is clean

Partner

10/10

Exceptional

16 Mar 2026

Stuart

Lovely Hotel, I took a group of photographers for the week. Everyone loved the hotel,
Excellent food, Staff were very friendly & helpful.
I will definitely be going back.
Thank you all.

8/10

Excellent

08 Mar 2026

lisa

Everythings good

Partner

10/10

Exceptional

05 Mar 2026

Joshua

Wonderful hotel, great location

Family

8/10

Excellent

27 Feb 2026

Andrea

Staff friendly. Great we could bring our four legged friend

Family_with_children

6/10

Pleasant

19 Feb 2026

Mark

Room was servicable. Nice view of the loch. Forgot my toothbrush and toothpaste, they didn't have any amenities at the front desk.

8/10

Excellent

09 Feb 2026

Gary

Room good but could do with some tlc, staff where all excellent all helpful and friendly, good position for visiting the surrounding area

Partner

8/10

Excellent

30 Jan 2026

Rakesh

It was good

Leisure Friends

8/10

Excellent

24 Jan 2026

Jacqueline

Friendly helpful staff especially Maggie on reception. Room clean and warm

Partner

6/10

Pleasant

18 Jan 2026

Courtney

Room was in ok condition. Staff were great, very friendly and helpful

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Simon

Awesome location. Enjoying a drink while looking out over loch was perfect.

Partner

10/10

Exceptional

09 Jan 2026

Andrew

Great helpful staff and very nice room. Comfy bed and clean bathroom, great hot water and lake views. Brilliant!

6/10

Pleasant

08 Jan 2026

Stuart

We were there for the Christmas period, and overall based on the price paid it was exactly as we expected it to be, so no complaints about the room. There was one exception, the food.

The ice cream that was served on Christmas Eve had clearly been thawed and refrozen, full of ice. The Christmas Day breakfast had solid black pudding, and solid yolks in the fried eggs.

Now here's the absolute worst part. The so called Christmas Buffet. We arrived 10 mins before our 7pm slot, only to find stale sandwiches, chicken nuggets and chocolate cake. Not one single redeeming feature that could be related to \"Christmas\" in any way. So how do sandwiches get stale before the buffet has even been started, well the answer probably has something to do with the Christmas lunch that happened at 1pm. It's quite clear there's issues with storage and food safety going on here. To serve something that should have been in the bin and take money for it, I'm sorry, but that's just unacceptable in every way.

Every guest who paid money for that, should be refunded.

Leisure Partner

2/10

Poor

03 Jan 2026

Clara

Outdated room, furniture and bed mattress extremely old and dented. 1 flat pillow.

Leisure Family

4/10

Poor

02 Jan 2026

Vikram

The day we enter bathroom mirror was broken, heating was not working. I complained but nothing happened so it was poor experience for us specially when my daughter birthday was on 31st December. I won’t recommend anyone to go to that particular hotel.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Cindy

The food was great and the place is clean

Leisure Family

10/10

Exceptional

11 Dec 2025

Samwalden

The staff were wonderful and the receptionists very friendly. The restaurant was good, and the room was clean and comfortable.Good parking space and the logh view was amazing.l. Definitely recommend it.

6/10

Pleasant

05 Dec 2025

Enzo

The isolation, i could hear my upstairs neighbor snoring

Leisure Self

10/10

Exceptional

01 Dec 2025

Alexander

Fine

10/10

Exceptional

29 Nov 2025

William

The hotel was quiet, well run and excellent staff.

Leisure Self

10/10

Exceptional

27 Nov 2025

Stephen

Excellent location brilliant service highly recommend

10/10

Exceptional

20 Nov 2025

Douglas

Very well run hotel

10/10

Exceptional

17 Nov 2025

Kenneth

Nice location, good staff, clean room, nice breakfast, would stay again.

10/10

Exceptional

15 Nov 2025

William

Clean, good food, warm and friendly staff.

10/10

Exceptional

13 Nov 2025

Sikander

Staff.

The room needed upgrading.

Self

10/10

Exceptional

11 Nov 2025

Mary

The staff are lovely here, really friendly and welcoming. My room was upgraded to have a view but I was disappointed it only had twin beds instead of the queen bed booked.
The food is amazing in this hotel and reasonably priced. If you’ve never tried haggis, the bon bons are a great option.
Having a lift certainly makes things easier.

Leisure Self