Name: Lakeside Park & Spa
Address: High Street, Wootton Bridge, PO33 4LJ, GB

8/10

Excellent

19 Jun 2026

Patrick

Would give five stars but breakfast was ordinary at best

Partner

10/10

Exceptional

27 May 2026

Lorna

A relaxing feel runs through the hotel and out into the gardens. The view from the restaurant is beautiful. Herons love it too!
The staff were smiley and attentive, Our room was clean and the towels soft and fluffy. We made use of the spa facilities every day. The pool temperature was great for us.

Partner

8/10

Excellent

16 May 2026

Kathryn

Reception staff were excellent. Spa facilities excellent. Parking very easy

Partner

4/10

Poor

12 Apr 2026

Richard

Dirty bathroom, tired facilities, heinously overpriced. Expected a real luxury treat for my wife's 50th, got a Premier Inn with a Spa bolted on and a dried up lake bed.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Stephen

We had a really nice stay here. Building decor a bit dated but location was great and the spa/pool facilities were great.

Partner

6/10

Pleasant

26 Mar 2026

Stuart

Evening meal disappointing
Spa noisy
Room - rather like a \"Premier Inn\" , lacking 4* character

Partner

8/10

Excellent

06 Feb 2026

Dave

Polite staff and clean room. Easy parking. Would stay again

Business

10/10

Exceptional

11 Aug 2025

Richard

Quiet location with a bus stop only 5 minutes away for services to the ferry.

Ample car parking.

Leisure Family

8/10

Excellent

26 Jul 2025

Derek Michael

Great location and well recommended

Amazing staff all very professional. Food tasty, well cooked and plentiful. Hotel in great position with lovely grounds to explore plus lots of outside seating. Would give it 5 stars but disappointed with lack of a fridge in our upgraded room.

Partner

10/10

Exceptional

08 Jun 2025

katharine

Excellent room. Restaurant food was lovely

Friends_and_family Family

8/10

Excellent

11 May 2025

AMDISS

Splendid as always

Splendid as always

Partner

8/10

Excellent

21 Apr 2025

john

As a high end hotel you should experience top rate hotel.
Being the start of the season you would expect the hotel to be in prime condition as it’s not cheap. The staff are lovely ask and they will do their best to help. But our room smelt of smoke (put air con on 15 minutes later clear, the room/suite could do with upgrading. But my soppy gripe why have painting done by someone that can’t cut in. It looks cheap and not professional. This is evident in many areas. The front of the hotel needs a good gardener and paving tidying up. Plenty of parking the pool is clean and nice area to enjoy and relax. Silly extras £1.50 for a towel £5 for a better internet connection a day. You’re already paying a high price it’s greed. The breakfast is just an average breakfast have seen far better displays in a b and b. But it’s ok it works but not 5 star. The hand rail from ground floor to 1st floor stairs is loose and grime covers the underside over the length, towels in corridor areas where the glass roof leaks and gutters need cleaning
not nice but easily sorted.
There not major issues but you are charging for a top hotel.

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2025

Andrea

A relaxing getaway.

We had a wonderful time and some much needed relaxation. I would go for a room with a lakeside view as it is beutiful and to look out on. Just watching the herons and swans, from our room or from the bar was lovely.
All the staff were helpful and friendly, especially Gary, the night porter.
We will definitely stay again.

Partner

6/10

Pleasant

11 Apr 2025

Steven

Stayed for one night for an anniversary celebration. Checked in to the room and it was dated. The information booklet was not updated as when we tried to order a sandwich from room service we were told no even though it’s stated in the info book. Took it up with the duty manager the next day and was told I should have received room service it was just that the manager that night couldn’t be bothered!! Wow what customer service!! When we asked for a gesture of good will was also told no!! Customer service is severely lacking here. I won’t be booking to stay here again which is unfortunate and would say to anyone thinking of booking to maybe look around for a place that actually values customers and their complaints.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Charlene

Lovely hotel in a nice location over looking the lake.

6/10

Pleasant

20 Feb 2025

Nyasha Karen

Lovely place with good facilities. Some of the staff just weren’t very nice , which made us feel a bit out of place.

Leisure Friends

6/10

Pleasant

25 Jan 2025

Verified traveler

Heat and a member of staff walking the beat

The restaurant was quite chilly when we arrived for afternoon tea and it wasn’t much warmer when we left.

Even though there is a sign on the door that states something along the lines of “no phones or photographic equipment is allowed in the spa” there were two young lads on there phones for about an hour. It wasn’t until I highlighted the fact to the member of staff behind the desk, that anything was done about, even though it was clear to see on the cctv monitor that they had their phones out.

My friend and I felt very awkward for that time until the duty manager came and dealt with them.

Friends_and_family Friends

8/10

Excellent

18 Jun 2024

Hon Cheung Louis

The hotel was close to the ferry port and dinner was nice

Leisure Family

4/10

Poor

04 May 2024

MAGDALENA

Back to 80s

Very dated hotel in lovely location.
On arrival we were not expected and it took 20 minutes for very nice night porter to work out what to do with us.
Spa treatments were ok. Spa itself very disappointing. Hot tub could fit maximum 3 people same as indoor jacuzzi, both at looking like 20 years old. Steam room didn’t have very steam on and was cold with dirty seats and floor.
This hotel is**** due to its facilities Like swimming pool and spa but not due to the standard. It is max **.
Breakfast on first day was freshly cooked and nice. However if you do not like cooked breakfast there was nothing but toast and jams and 2 joghurts.
On second day cooked breakfast was in the form of buffet with was cold, soggy and putting customers off.
For frequent travellers this place will be huge disappointment as traveller would expect different standard at **** establishment.

Partner

8/10

Excellent

05 Oct 2023

Zoe

Easy to get to, nice room, lovely bathroom, good car park. Lovely breakfast, only issue our name wasn't on the breakfast list and we were questioned by a staff member, she did let us start eating etc and the later confirmed we were on the list, she had an out of date list, this did make us feel uncomfortable and worried about our booking as we knew we had booked the breakfast. Everything else was fine and the man behind the desk was nice and polite. We stayed in this hotel a few years ago and it was the same.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2023

sarah

A lovely location. All staff were wonderful will definitely be coming back

Leisure Partner

10/10

Exceptional

09 Jul 2022

Raouf

Comfortable beds, air conditioning, quiet, good food

Leisure Family

10/10

Exceptional

22 Jun 2022

Brent

Fantastic stay at the hotel, we will definitely be returning in the future.
All the stars!!

Partner

2/10

Poor

26 Aug 2021

Michael

No service for evening meals no ice in the bar my son walked out to Tesco to purchase some dead flys all over entrance hall lights and windows in rooms

Leisure

10/10

Exceptional

01 Sep 2020

Verified traveler

Nice relaxing weekend break

Partner

8/10

Excellent

10 Mar 2020

Andrew

Good value good food

Good for a stay in the IoW

Business

4/10

Poor

24 Nov 2019

Verified traveler

Monies for stay taken 2 days before arrival not as your confirmation said 😡 Hotel said they confirmed this in a email I never received one member of staff apologised said they would sort something for my partners bday which was the reason for the booking nothing happened 😕

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Beautiful room, great views from the room. Wonderful staff and excellent food.
Great way to spend a first holiday with my partner
Will definitely be coming back at some point

Leisure Partner

8/10

Excellent

14 Jul 2019

Verified traveler

Our second stay at this hotel. Lovely setting, large clean rooms and a good restaurant, in the main. Unfortunately on our second evening, which was our wedding anniversary, the service was very poor and the food ordinary. It appeared that there was insufficient staff and the food was very disappointing compared to the previous evening. I must stress that this was just one evening out of about 10 nights we have stayed at the Lakeside. We would certainly stay again.

Leisure Partner

10/10

Exceptional

25 May 2019

Verified traveler

The beautiful setting, the ambience and the parking - a comfortable hotel.

Friends_and_family Partner

8/10

Excellent

18 May 2019

Verified traveler

Stunning location with plenty of space. Clean and well maintained.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Mar 2019

Verified traveler

Arrived early and was allowed to check in when I arrived. Excellent customer service

Business Self

10/10

Exceptional

22 Feb 2019

Matt

Beautiful Hotel and great restaurant! Staff were friendly and fantastic!!
Would definitely stay here again

6/10

Pleasant

19 Dec 2018

Verified traveler

An ok stay but expected more from 4 star hotel.

I expected more from a 4 star hotel, staff were uninterested and sometimes abrupt and really could not be bothered to offer any help etc.
Hotel needs updating as very tired looking.

8/10

Excellent

17 Nov 2018

Christopher

Nice place

Very good

10/10

Exceptional

12 Oct 2018

Steven

Stayed here for 3 nights and thoroughly enjoyed the experience. Had 2 excellent evening meals in the Brasserie. Spa treatments need to be booked in advance. There was no availability for my wife in our stay. However, used the spa pool and hot rooms after a day's long walk (Freshwater Bay well recommended for this) which were excellent.

2/10

Poor

08 Oct 2018

Verified traveler

Terrible Service

Hotel called week of booking to inform me no twin room availability, after booking weeks ago. They informed me all twins sold out to one large party months before, so surely could’ve informed me far sooner and given me more notice to rebook. Result was a cancelled holiday. Thanks Lakeside!

Friends

10/10

Exceptional

01 Oct 2018

julius

Really excellent.

Very, very good. No complaints about anything.the soundproofing is remarkable...we could not hear anything from the wedding party...excellent chef...the hotel looks brand new tho I was told it is ten years old. Would highly recommend it.

Partner

8/10

Excellent

20 Sep 2018

Alan

Good position

Main resorts and Ferry within easy reach. As regards the facilities on offer, the Spa was first class. Would have appreciated a fridge/ Bar in the Appartment.

10/10

Exceptional

14 Sep 2018

Sallyann

relaxing hotel very central

Relaxing hotel, lovely lakeside setting with great amenities. Restaurant serving excellent food with very good service. All staff friendly and very helpful.

8/10

Excellent

16 Aug 2018

Caroline

Nice hotel, very wedding friendly!

Very pleasant experience from booking to checking out. The staff were all very friendly. We didn't use the pool or spa and I couldn't get an appointment with the beautician for a manicure but that's fair enough, I was asking on the day. The brasserie was very pleasant, breakfast was lovely and the lakeside of the hotel was much prettier than the reception side of the hotel which looks a bit like a hospital. Our rooms were expensive for what they were but we stayed during Cowes week so maybe that explains it, I'm not sure if the rates are less in other weeks.

10/10

Exceptional

12 Aug 2018

marc

Lovely hotel

Very nice can well recommend And well most definitely be coming back

10/10

Exceptional

05 Jun 2012

Verified traveler

Green.

The hotel's location is just stunning, literally on the side of the lake with just green, green and more green to be seen.

Partner

10/10

Exceptional

04 Jun 2012

Ry

good experience

nice location, lots of parking, good pool and jacuzzi, cheap for a 4 star

10/10

Exceptional

25 May 2024

FRANCK

Lac et spa

Bel hôtel situé dans un joli cadre avec le lac. Les chambres sont spacieuses, de même que la salle de petit-déjeuner et restauration qui offre une très belle vue sur le parc et le lac. Le spa est aussi un plus bien appréciable. Enfin le personnel est très sympathique.

Business

10/10

Exceptional

30 May 2023

Joan

A relaxing stay in Isle of Wight

I recently had the pleasure of staying at a hotel for a two-night getaway, and overall, it was a good and relaxing experience. The hotel's convenient location, excellent service, and serene ambiance made for a memorable stay. However, I did come across a minor issue with mould near the shower area, which slightly dampened my experience.

The service at the hotel was exceptional. From the moment I arrived, the staff were warm, welcoming, and attentive to my needs. They went above and beyond to ensure my stay was comfortable and enjoyable. Whether it was providing helpful local recommendations or promptly addressing any concerns, their commitment to excellent customer service was evident throughout my stay.

The hotel exuded a peaceful and relaxing atmosphere, offering a much-needed escape from the bustling city. The serene surroundings and comfortable amenities helped create a calming ambiance, allowing me to unwind and recharge. The room itself was spacious, well-appointed, and tastefully decorated, offering all the necessary amenities for a comfortable stay.

However, I did encounter a minor issue during my visit. While using the shower, I noticed some mould near the shower area. Although it was not extensive, it was a concern that should be addressed to maintain the overall cleanliness and hygiene standards of the hotel. While it didn't significantly impact my stay, I believe that regular maintenance and thorough inspections would help prevent such issues in the future.

Partner