Trouville Hotel

United Kingdom , Isle of Wight
SANDOWN, Esplanade, oct-16
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50 reviews shown

4/10

Poor

28 May 2026

Amy

After a long day of emptying a property, we were looking forward to getting to our room and winding down for the night. Upon arrival into the room, it was like an oven opening up the door. It was 30-degree heat outside, and not one window had been left open to help ventilate or keep the room cool. We had to open our main door to try and let some air enter the room as it was absolutely unbearable to stay in there. Then it was time for a shower. We were sweaty and grubby, and I just wanted a nice lukewarm shower. Upon looking into the bath, I noticed the plughole was absolutely chocker blocked with thick black hair and then strands of it scattered around the bath and also on the bathroom floor. I let it go that night as I was absolutely shattered and needed to cool down, which comes to my next issue, the shower! There was no lukewarm setting it was either boiling hot or freezing cold! Then the pressure was so slow that it would have been quicker filling up the bath and just having a quick soak! Another issue that we had was when we went to the bar we were completely ignored by a staff member for whatever reason I am not sure but we were next to be served and got ignored whilst another person who had arrived after us was served first. Overall, this will be my first and only stay at this hotel, and I will NOT stay here again after my experience!

Friends

4/10

Poor

20 May 2026

Michael

Nice view but very basic, drab room with basic amenities. No shower gel. Basic, cheap and tiny single beds and bedding. Kettle was cheap plastic and even with bottled water, the tea tasted like burnt plastic and chemical. Very overpriced for a basic room

Partner

10/10

Exceptional

08 Apr 2026

Aditya

The hotel doesn’t have a dedicated free parking space. However, you have parking in front of the hotel (on the beach road) which is a paid parking.

2/10

Poor

24 Mar 2026

samiya

Staff wasn't inclusive and friendly . Overall experience was good .

8/10

Excellent

13 Mar 2026

Deborah

Lovely sea view and nostalgic feel

10/10

Exceptional

12 Jan 2026

Hong

We had a beach view room which was spacious and had an absolutely stunning view over the beach and cliffs over a distance. We came to the island for my son’s fossil hunting. He’s 9. We listened to the high tides at night, absolutely worth it. Even with the window open, it’s still warm during the day in the winter. Will revisit.

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Andrew

Thanks guys great stay spotlessly clean room really good hot shower sea view decent tv room was lovely and warm bed really comfy so much so that i didn't wake up till 8.30 instead of my normal 5 00 will definitely be back couple of small things a mat or tray to put muddy boots on in the room would be good all in all really good thanks again

Leisure Self

8/10

Excellent

28 Oct 2025

Linda

Room was very clean and the staff were genuinely friendly and very helpful

8/10

Excellent

12 Oct 2025

mayur

Overall stay was quite good and location is also pretty amazing.

Partner

4/10

Poor

26 Aug 2025

Raymond

This hotel is from the 70s. Very noisy and could hear every room around you. Only has a food hygine rating of 3 so dont eat there.

Leisure Partner

8/10

Excellent

14 Jul 2025

Kris

Close to the beach, staff are accommodating. Good location

Leisure Friends

10/10

Exceptional

27 May 2025

Nitesh

Very accommodative team at the hotel. All the staff were very helpful. Amazing location and conveniently placed for any bus journeys planned to other parts of the island. Sea view room truly made our day! Had no trouble at all.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Jostin

Enjoyed staying at this place. The scenery was beautiful with Sandown beach right in front. Worth every penny.

Family_with_children

8/10

Excellent

29 Oct 2023

Oliver

Helpful staff, hotel room comfy , with fantastic sea view

Self

8/10

Excellent

23 Oct 2023

Christopher

location ideal.

8/10

Excellent

29 Apr 2023

Terry

3rd time staying there. Lovely staff. And there's a really good bar area to relax in, in the evenings.

Leisure Partner

10/10

Exceptional

30 Mar 2023

Geoffrey

Excellent.

10/10

Exceptional

12 Dec 2022

Paul

Only stayed overnight but the staff were very helpful thank you.

Business_and_leisure Self

8/10

Excellent

25 Nov 2022

Roger

The position with room facing the sea excellent.
Very narrow corridors. Dated hotel decor.
Sraff very helpful.
Very clean room.
I woukd definteky visit again if price was right and i could be guaranteed a similar room with sea view.
Area of Sandown very run down

6/10

Pleasant

27 Oct 2022

Rachel

Nice sea view and there are few public spots outside the hotel. But the room not so clean, with hair on the bedsheets. The toilet not look the same as the Expedia picture. Not recommend

Leisure Partner

10/10

Exceptional

10 Jul 2022

Roy

Comfortable hotel with great seaviews.

Comfortable rooms with great seaviews. There was a little confusion at reception on our arrival as they didn't seem to know that we had already paid. Hotel is popular with coach tours so dining room got very busy, that said service was still excellent. Entertainment in evenings was a single singer with prerecorded music as back up but was really good (60s to 90s songs). No air-conditioning, but a fan was provided in rooms. Staff friendly and helpful. Would stay again.

Partner

10/10

Exceptional

19 Nov 2021

DIVIASH

Lovely people couldn`t do enough for us, we were so well looked after, very clean fantastic place great service.
We highly a stay here :)

Partner

8/10

Excellent

15 Nov 2021

Neil

Pleasant

A pleasant overnight stay in a nice single room

Self

8/10

Excellent

15 Nov 2021

Verified traveler

Clean and comfortable

An attractive hotel on the seafront. I had a seaview room. The room was clean and comfortable. It was a little tired in places, but overall it was good. My double glazed window had moisture inside it and this was a little disappointing given I paid extra for the view out of the window. It wasn't bad enough to complain however, but it would have been nice being able to see through the window easily.

Self

8/10

Excellent

08 Nov 2021

DEBORAH

Ungraded us to a sea view room, which we were very happy with!

Leisure Friends

10/10

Exceptional

30 Oct 2021

Jeff

Very good

8/10

Excellent

31 Aug 2021

wayne

right next the seafront, excellent location

Leisure Partner

6/10

Pleasant

06 Aug 2021

Saranya

Not worth for the money.

The overall stay was ok. Cleaning service was very poor. They did not clean well and they have not changes the bedsheets. Water in the shower was not working. The water was pouring not good for taking shower. Toilet flush was not working which means you have to press flush for five times.

Friends_and_family Family

4/10

Poor

17 Jul 2021

James

Disappointed

hmm if you want to go back to the 1950's book now. The overall area is disappointing -- nice beach tho. Restaurants are all below par. Service is terrible. I wonder if it's because many in the service industry have gone back to Europe?

In any event... avoid.

oh.. and book a taxi well in advance.

Partner

10/10

Exceptional

27 Jun 2021

Verified traveler

Friendly welcome and very well organised in terms of meeting COVID restrictions. Whole hotel was spotlessly clean. Comfortable room, comfortable bed and well designed bathroom. Good value for money & excellent Expedia booking options of cancellation policy and room payment on arrival. thoroughly enjoyed our stay & look forward to returning later in the year.

Leisure Partner

10/10

Exceptional

20 Jun 2021

Andrew

Good base to see the island

Hotel and rooms very clean and bed was very comfortable. Staff friendly and helpful. Sandown itself is a bit run down, but the hotel is a good base from which to explore the island.

Partner

10/10

Exceptional

05 Nov 2020

Paul

Well recommended

Great location on the seafront, with wonderful Sea view. Room very clean and decent size, and well maintained. Great staff, and all trying very hard to make the Covid restrictions work as well as can be done.

Friends_and_family Family

8/10

Excellent

22 Oct 2020

Paul

Great location

Fantastic location and the possibility of a sea view. Great friendly staff doing a great job under the circumstances

Business Self

8/10

Excellent

25 Sep 2020

Mallika

Amazing view from hotel room

Excellent location. Staff is helpful and friendly. Large area for bar and dining which have good options Room size are ok with basic amenities. Would recommend

Friends_and_family Family

8/10

Excellent

01 Sep 2020

Verified traveler

Great view of the sea and great location. Reception and staff were very pleasant and helpful.
Room was outdated but clean and comfy

Leisure Friends

8/10

Excellent

31 Aug 2020

steve

clean good service .location excellent overall very good

Leisure Partner

6/10

Pleasant

25 Aug 2020

Verified traveler

Bed no breakfast

On booking this hotel via Hotels.com there was no option to book a child breakfast. When I checked in at the hotel, I booked breakfast for the following morning and paid half price for my daughter. We discussed the fact that my daughter wanted to try some local cafes for breakfast, combined with other days eating breakfast in the hotel. We were not advised at check-in that we should book for the entire week of our stay. On our second day, I rang reception at 7 am to book breakfast because I had not booked it the night before. I was told it was not possible to book breakfast because the restaurant was full, but that I should ring back at 8 am as the receptionist on duty at that time had more power. At 8.15 am I rang again and was told that the restaurant was full. I was really annoyed that a 3-star hotel would book guests into rooms with no capacity to provide them with breakfast. If breakfast is full, then extend the unusually short 8 am to 9.30 am slot! The receptionist finally said we could eat there that day but unfortunately my daughter found the process too stressful and we went out for breakfast. We were told we could not book any breakfasts for the remainder of our stay. This is a shocking failure of hospitality. We ate breakfast elsewhere all week and our feeling about the hotel was damaged. I travel regularly for work and with my family and I have never had such an unwelcoming experience. The way the receptionist treated me and spoke to me was disgusting.

Friends_and_family Family

8/10

Excellent

07 Aug 2020

Andrew

A pleasant stay but wish we had been notified about the building of a hotel next door. From just after 7 in the morning to after 7 at night constant noise.

Leisure Partner

6/10

Pleasant

04 Aug 2019

Verified traveler

problem with booking at reception not resolved yet

Leisure Partner

10/10

Exceptional

06 Jun 2019

James

Friendly staff

Staff were friendly & welcoming.
It was a short stay but the staff we came in contact with were friendly & helpful

Partner

10/10

Exceptional

05 May 2019

Verified traveler

This hotel is best located next to the beach and had sea view U could get in the sand and come back to your room in 2 min Breakfast is personalised and high quality service. Rooms are clean Just need shower to have more force It is mild But the best value for money

Leisure

8/10

Excellent

01 Jun 2018

Gie

Nice location,next to the beach and pier & highstr

Good.Apart from not having AC and some works under construction outside the window.Lobby should be a bit bigger & more seats required esp. for the elderly..Lift is too small to accommodate.Parking is free and for use for private customers..Room is perfect for the family,appears clean and tidy..Hallways are so narrow....But in general,we would still recommend this hotel to everyone..Cheers.

8/10

Excellent

10 Apr 2018

Verified traveler

Good location right on the beach doorstep

Enjoyed our stay. Staff very helpful. Would recommend.

8/10

Excellent

20 Oct 2017

Richard

No frills but good value for money.

Better than average seaside hotel right on the promenade. Room was clean and comfortable, staff were friendly and the location was perfect. No frills but good value for money.

Partner

6/10

Pleasant

09 Aug 2017

David

Good position beach in front

Its in a good position right in front of the Sandy beach. A lot of coaches use this hotel and was the reason our breakfast time started at 8.30. We were not offered an alternative. It has a lift which for us is essential. Plenty of fire doors. Decor dated but ok. Breakfast was adequate. English was on very small plate one of everything and repetitive. No biscuits with tea and coffee in room and twice had to ask for more milk!!

10/10

Exceptional

07 Aug 2017

Martin

short breack in sandown

the hotel was of a good standard staff very helpful, very good food and o.k. entertainment only criticism I have to make was the shower was very poor

Partner

8/10

Excellent

07 Aug 2017

Nice hotel to stay with a Beach view

Beach view double room is good, neat and clean. The restaurant staff was very helpful. The receptionists can be bit more helpful. Overall a good stay for a night with the family and enjoyed the seaside view.

10/10

Exceptional

29 Jul 2017

Sonia

A great and relaxing vacation

Our stay at Isle of Wight was amazing. We had a very good experience at trouville hotel. Beach was right in front of the hotel. We could see from our room window. Sandown pier was 2 to 3 mins away. Gift Shops, restaurants, grocery shops were quite near as well. Overall it was a great and relaxing vacation.

Family

10/10

Exceptional

04 Jul 2017

Rob

Loved the charm of this Hotel

The hotel is dated but this adds to the charm. The staff are extremely friendly & helpful. The night we stayed the was a country & western singer which we absolutely loved. There is free wifi in the bar but thats about it. Right on the beach front with the pier a couple of minutes walk.

Partner

10/10

Exceptional

02 Jul 2017

chris

Good location fabulous food helpful staff .

Thoughly enjoyed my stay.So have booked for next year this time with sea view.