United Kingdom
, Isle of Wight 
Lisa
The hotel is in a great location, it’s clean enough although things like the stair carpet could be replaced as it’s threadbare, but overall clean. The room was one of the cheaper ones, but it’s definitely tiny and the bathroom is awful, no need for a sink that big in such a tiny bathroom. Other than that it’s average.
Sadly, the one star is due to the managers attitude, it’s absolutely disgusting and massively passive aggressive. We were woken by staff late at night as the payment hadn’t gone through…why it wasn’t taken at check in I do not know, why the last night? When we complained the next day, the manager at first apologised and blamed Experian, however Experian didn’t come knocking on my door late at night demanding money. When we stayed we didn’t accept the apology, we were met with a massive passive aggressive response, which just shows that any smiley helpful conversations were just fake. Absolutely no way we’d go there again with the attitude of the manager, absolutely disgusting
Sadly, the one star is due to the managers attitude, it’s absolutely disgusting and massively passive aggressive. We were woken by staff late at night as the payment hadn’t gone through…why it wasn’t taken at check in I do not know, why the last night? When we complained the next day, the manager at first apologised and blamed Experian, however Experian didn’t come knocking on my door late at night demanding money. When we stayed we didn’t accept the apology, we were met with a massive passive aggressive response, which just shows that any smiley helpful conversations were just fake. Absolutely no way we’d go there again with the attitude of the manager, absolutely disgusting
