Name: Extended Stay America Rock Hill
Address: 1835 Canterbury Glen Lane, Rock Hill, 29730, US

10/10

Exceptional

12 Jul 2026

Barbara

The staff was short, but the desk clerk was extremely helpful.

Partner

2/10

Poor

05 Jul 2026

Cleoretta

When i booked this hotel no where did it tell me that they lock the doors after 11pm and if someone is there they will let you in. They also never said that I was responsible for bring/buying my own toilet tissue, an i had no bath towels in my bathroom just hand towels and washcloths and when I went to the front desk to tell them and ask if they could bring me some, they seemed annoyed and never brought me any. The room was dirty, the breakfast was stale or ice cold. I heard good things about this hotel but I could give them zero stars i would.

Self

4/10

Poor

01 Jul 2026

Lee

Would NOT recommend nor will I stay there again

Friends_and_family Family

4/10

Poor

10 Jun 2026

Keyana

The rooms on the second has such a pungent stench of feet!!! The pillow case smelled like pis. Once I was moved the tv in the first floor room went out.

Self

10/10

Exceptional

08 Jun 2026

Gerry

Great stop over.
Clean rooms little echoe
Comfortable bed great for the price

Partner

6/10

Pleasant

01 Jun 2026

Jeff

Room was large, but smelled of urine and pets. Leak in ceiling of shower at random times.

Family

8/10

Excellent

29 May 2026

Calvin

Stay was ok didn’t have any issues

10/10

Exceptional

22 May 2026

Michael or Latoya

.

8/10

Excellent

27 Apr 2026

David

The hotel is groom for extended stay not for weekend people as myself nothing was in room to.my convenient
Coffee, tea cuos

4/10

Poor

27 Apr 2026

Edwin

Outside: Property looks great. Landscaping is well manicured and inviting.

Inside: At time of check in, the front desk staff was outside sharing a cigarette with a \"guest\", so we waited for several minutes for her to come inside to check us in. Several \"guests\" appeared to be more like short / long term residents that lived at the property and paid rent. These residents were often seen using common areas as extended living spaces that detracted from the appearance and feeling of safety / security of the facility.

Partner

4/10

Poor

20 Apr 2026

Jessica

This room smelled so bad I was really disappointed. We had to open a window to air it out and that helped a little, but the smell was really strong.

Family_with_children

2/10

Poor

17 Apr 2026

marcus

I wasnt able to stay after booking the reservation because they don't rent to residents of the city.

10/10

Exceptional

13 Apr 2026

Stephen

It was a very good stay you know I would do it again long-term if I had to

Self

10/10

Exceptional

12 Apr 2026

Kelly Wagner

The staff at check-in was amazing. Quick, friendly

Partner

2/10

Poor

12 Apr 2026

Nichole

The room smelled badly. The room was dirty and the property needs major renovation.

Family_with_children

4/10

Poor

29 Mar 2026

Lesley

The room was dated and had a smell of pets and bleach.

Family_with_children

4/10

Poor

26 Mar 2026

Stephanie

Bathroom was not clean and room had a smell. Staff was not at the front desk, needed to call the reservation office and wait for the person to come down. Waited at least 15-20 mins before I could get in the building to be checked in.

10/10

Exceptional

09 Mar 2026

Rachel

I was very pleased with my Stay there. Everything was set up good to go.

Self

10/10

Exceptional

05 Mar 2026

Andrew

Great staff

4/10

Poor

02 Mar 2026

Brian

Didn't get to stay long enough for the kitchen

Partner

10/10

Exceptional

28 Feb 2026

Andrew

Always great

8/10

Excellent

22 Feb 2026

Thomas

The room was a good size and was clean so no problem there. It had a small stove, full size fridge and microwave but there were no glasses, plates or silverware or any other amenities associated with a kitchen. The staff was nice and no problem with check in.

Family_with_children

8/10

Excellent

20 Feb 2026

Tammy

Great size room! Bed and pillows a little uncomfortable, wanted to stay 2 extra hours but wouldn’t prorate, they wanted to charge for another night. We do volleyball tournaments and sometimes don’t have to be there until 2. I have paid like $25 to stay 2 more hours at several other places but not here. It’s a whole night. Breakfast is muffins or instant oatmeal. Bathroom is huge and has an awesome shower but the water got cold pretty quick. Overall really a great room! I was in love with the room size and setup tbh. Would stay again!

10/10

Exceptional

19 Feb 2026

Michael

The staff is great! Its nice to get a room with a full size refrigerator and a dish washer.

Business Family

6/10

Pleasant

15 Feb 2026

Jennifer

Breakfast was sparse. Nothing was offered besides one breakfast bar and the area was dirty .

Room itself was comfortable and clean.

10/10

Exceptional

13 Feb 2026

Carlos

clean room

6/10

Pleasant

28 Jan 2026

Celio

Good 😊

Business Self

10/10

Exceptional

26 Jan 2026

Andrew

Great staff

10/10

Exceptional

26 Jan 2026

Andrew

Great staff

10/10

Exceptional

24 Jan 2026

Andrew

Great check in

8/10

Excellent

19 Jan 2026

Bridgett

It was clean

6/10

Pleasant

19 Jan 2026

Anna

Kitchen walls were dirty and bathroom grout had lots of mildew. The room was spacious and I didn’t even mind the virtual check in process.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Gary

Good value. Good sized room. Meager breakfast
Difficult to find. Map coordinates were off. Put me in the Ford dealership next door

Leisure Self

10/10

Exceptional

17 Jan 2026

Dana

April checked us in and was a delight. She worked quickly and was incredibly kind.

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Matt

For sleeping all good. But, they mentioned breakfast, but not a true breakfast just coffee and nutrition bars. Service was lacking on checkout, no one was up front.

6/10

Pleasant

10 Jan 2026

Richele

The check-in process was easy and the clerk was polite and friendly. There was a heavy smell of weed around the building and people openly smoking behind the hotel. The hotel had a weird disinfectant smell like trying to cover up other smells. The room was spacious but very dated. The sheets were very old and worn and the pillows might as well have been sheets of paper they were so thin. No coffee available at 7am on a Saturday. This hotel definitely had an eclectic clientele. Overall it was ok ,and they let us bring my daughter’s cat so you get what get.

Pet

10/10

Exceptional

22 Dec 2025

Zalia

Don't expect front desk help. They were rarely there. Everyone that i did talk to was very nice. Check in is with a kiosks. Its a nice clean safe motel.

10/10

Exceptional

21 Dec 2025

JERRY

A nice place. Perfectly adequate, nothing special. Checking in using the kiosk and remote clerk was an interesting experience.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Elaine

I enjoyed it. For a last minute stay. I would do it again. I look forward to the next time. I will definitely do!!! 😊😊

Partner

10/10

Exceptional

13 Dec 2025

Corenze

Good hotel highly recommend and the staff nice make you feel welcome

Self

10/10

Exceptional

30 Nov 2025

Calvin

The room was very clean and hotel was as well. Manager was kind and staff

Leisure Partner

2/10

Poor

12 Nov 2025

Erika

First of all, the heater was broken would not cut down. There was rust in the shower. My man was verbally assaulted and cornered unnecessarily while trying to get coffee for us, had the police called on for retaliating on being cornered and followed throughout the hotel. He was trying to get back to me in the room. We were put out because of some thing they started. My man is a disabled veteran. We are both veterans and did not deserve to be treated poorly. His ADA rights were majorly violated. The property manager did not act professionally and would not take responsibility for calling my man a drunk. He does not drink. He will have seizures. I would like to be reimburse for the discriminatory behaviors of this location. And we usually think very highly of Extended Stay. It used to be our first choice until today.

Leisure Pet

10/10

Exceptional

08 Nov 2025

Constance

Good.

6/10

Pleasant

13 Oct 2025

PATRICK

the breakfast was quite sparse in food.

Business Self

10/10

Exceptional

11 Oct 2025

Takara

Clean Rooms , Pet Friendly, Kitchen

Business_and_leisure Pet

10/10

Exceptional

11 Oct 2025

Takara

Clean Rooms , Pet Friendly

Business_and_leisure Pet

10/10

Exceptional

24 Sep 2025

Judy

Nice one night stay.

Very clean.Felt very safe.

Partner

6/10

Pleasant

22 Sep 2025

Kevin

Average hotel room. Breakfast was coffee, granola bar or oatmeal, not what I expected. Although the room was the cheapest in the area.

Leisure Self

8/10

Excellent

17 Sep 2025

Richard

Stay was okay.

2/10

Poor

15 Sep 2025

Hossein

I did NOT stay at this hotel.

2/10

Poor

22 Aug 2025

Eric

I live in rock Hill so when I got to the hotel, I have to make a reservation with Expedia. They will not give me a role. They told me they did not serve rock Hill customers.

4/10

Poor

11 Aug 2025

David

Ugh!! Kiosk!!

Checking in was a pain! Had to use a kiosk, then it just went blank!! Had to get help

Partner

4/10

Poor

26 Jul 2025

Chris

Bathrooms should always be clean. Website says breakfast coffee and a muffin is not breakfast. Rooms are not maintained. We had a hole in ceiling. Walls are dirty scratch

Leisure Family

2/10

Poor

17 Jul 2025

lara

Extremely pissed off made an appointment almost 2 weeks prior to my visit there order the king size bed got stuck with a stupid double never ever while. I recommend them to anybody and I will never be back.

6/10

Pleasant

14 Jul 2025

Verified traveler

Confuse

I been staying year every other month maybe once because of work .. an he told me they cancel my reservation with three different excuses … but then just told me I stay to close … I live in another town, county and different zip code . Basically told me I can’t stay there no more .. but he felt “ nice enough” to still “give me” a room .. ; I bought my room .

Business Self

10/10

Exceptional

14 Jul 2025

Verified traveler

Extremely happy staff that was always looking to please guest or make sure had what needed

Business

2/10

Poor

11 Jul 2025

Max

Booked with them and showed up after driving 12 hours just for nobody to be working the desk for check in. Tried calling support and all the available options to remedy but was met with silence

Business Pet

4/10

Poor

29 Jun 2025

Jerry

Simple coffee is not a free breakfast. Rooms were not properly cleaned, and there was a stale oder in our room. Refrigerator broke and had to be replaced.

Leisure Family

8/10

Excellent

19 Jun 2025

Simon

Quiet and relaxing place to stay.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Mohsen

I love the awesome discount

10/10

Exceptional

06 Jun 2025

Michael

Great place

Business

2/10

Poor

05 Jun 2025

JOSE

Property only accepts out of town customers

4/10

Poor

01 Jun 2025

itevia

Staff was amazing bathroom showers were not clean

10/10

Exceptional

30 May 2025

Karin M.

Kitty Comes Too

Glad I could bring my cat!

Self

10/10

Exceptional

30 May 2025

Alfreda

Clean rooms and environment. I will definitely stay here again

Leisure Family

4/10

Poor

18 May 2025

Latoya

Mini muffin for breakfast

Business Partner

10/10

Exceptional

15 May 2025

Miranda

Our front desk girl was awesome. Friendly and kind

Leisure Partner

6/10

Pleasant

09 May 2025

james

The

8/10

Excellent

29 Apr 2025

RAYMOND

It was so clean and nice looking here the only thing i didnt like was the non smoking rule they have. I do understand though so i cant say anything negative about this visit.

Business_and_leisure Partner

10/10

Exceptional

27 Apr 2025

Keyon

Business Trip

I love how the room was very spacious and
clean. I will be back soon.

Business

2/10

Poor

26 Apr 2025

Maria

I was laying down and out of nowhere there was a roach next to me in the night stand and there was a bad smell overall in the room

Leisure Partner

10/10

Exceptional

16 Apr 2025

Anna

Once again April was an excellent hostess and made us feel welcome at check in.
The fire alarm went off at 11:30 so that was a bit awkward.

Friends_and_family Family

2/10

Poor

12 Apr 2025

Raquel

No staff. No elevator. Dogs barking. No customer service.

Business_and_leisure Self

2/10

Poor

09 Apr 2025

Cathryn

I did not stay at the property. Upon check in I was informed that this establishment does not rent to local residents. Although that particular grievance should be addressed with Extended Stay , I contacted hotels.com within the hour of being denied services with a paid receipt but was informed that I had only been charged $9 which has not been returned and the reservation would be cancelled. I was then charged the full amount of the booking I reserved by the hotel which I’m fully holding hotel.com accountable for being that my information was provided through their services.

Self

6/10

Pleasant

08 Apr 2025

Caroline

No hair dryer in room.

10/10

Exceptional

06 Apr 2025

RALPH

Pretty utilitarian. No frills. Full size refrigerator, mini stove, dishwasher, but no coffee maker.

10/10

Exceptional

06 Apr 2025

Tod

Great service

8/10

Excellent

31 Mar 2025

Javon

Fast check in

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

Aubrey

Nice staff

Business_and_leisure Family

8/10

Excellent

29 Mar 2025

Mary

Property was clean but very noisy.

Lacked many necessities.

10/10

Exceptional

19 Mar 2025

Michael

Very safe

4/10

Poor

18 Mar 2025

Ashley

Booked a 2 1/2 week stay at this hotel through Expedia. Only to find out there was no house keeping/daily cleaning service. They mentioned that they only clean rooms if you stay “14 days” in which we did, and they still did not clean our rooms that day. We had to send our sheets to get washed and dried ourselves. Breakfast choices were not even worth the “breakfast included”. One of our rooms (we booked 2) smelled like straight pee and public restroom. We asked to change our room but they said they were not able too. We wanted to change hotels but we weren’t able to get our money reimbursed for the days we had already booked. Don’t recommend this hotel at all.

Business

4/10

Poor

16 Mar 2025

Lori

Comfortable beds. Bathroom shower had hair all in it as well as countertop and bath towel.

Business_and_leisure Family

4/10

Poor

16 Mar 2025

Rebecca

Our hotel room was nice and spacious. Unfortunately had a very strong smell or wet dog and there was dog hair all in the carpet. Room did not have the feel of being ver clean. We asked if we could move rooms due to the smell but they said they couldn’t accommodate. We ended up going to the store to purchase multiple air fresheners.

Business Family

10/10

Exceptional

13 Mar 2025

Broderick

Nice property close to highway and a lot of food options

Business Self

2/10

Poor

09 Mar 2025

David

Couldn’t use the restroom in the lobby. Mattress was lawful. Breakfast Coffey bad and muffins old. Small tv with bad picture. Chair didn’t work. Overall the worst hotel I have ever stayed at. Not enough staff

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Jeff

Big amazing shower, one of the best that I have stayed in. Down side is no electrical outlets around night stand for phone, no trash cans in the room and breakfast consisted of a box of nutrigrain bars. Still worth the value

Friends_and_family Family

2/10

Poor

08 Mar 2025

Crystal

For it to be next to the mall it is a sketchy place. Place did NOT look like the pictures and found roaches in the room. Front desk wouldn’t even answer the phone!

Leisure Family

8/10

Excellent

01 Mar 2025

jim

Breakfast was non existent.

Leisure Partner

8/10

Excellent

17 Feb 2025

Michael

We were in town with thebfamily for a volleyball tournament. The property was fine for what we paid. Clean, well kept. Nothing fancy for sure but it did the trick for one night.

Leisure Family

6/10

Pleasant

16 Feb 2025

Christine

The staff were all very friendly. It’s an older place but it was clean. However, the smell of the cleaner or air freshener they use was overwhelming, dried out my throat. The Queen bed only had 3 pillows. I may have been able to request another but didn’t feel up to it. The people in the room above us were extremely noisy - sounded like they were stomping back and forth for hours (could’ve been kids, but it went on until midnight). It wasn’t a pleasurable stay.

Leisure Pet

4/10

Poor

16 Feb 2025

Tomi

NO SLEEP & kitchen area was dirty.

We had the worst night ever & didn't get any sleep at all because of noisy people above us! Complained to the only person that was working there, 4 different times with no resolve. My fiance and myself may have gotten 2 to 3 hours of sleep and we had to drive 600 miles the next day to get our vacation started.
When we checked out Saturday morning February 15th I asked the person working the front desk to let me speak with the manager she said he wasn't there I asked her to please have him to call me, she assured me she would. He never did. I paid $155.00 for this room & we are very let down & upset!
Along with the kitchen area not being clean at all.
I need to speak with someone about a refund!

Partner

6/10

Pleasant

16 Feb 2025

Din

The bathroom was quite dirty, and the breakfast was disappointing. They only had muffins, and that was it.

Leisure Self

10/10

Exceptional

16 Feb 2025

Emily

Great staff and overall great place

Family_with_children

10/10

Exceptional

16 Feb 2025

Emily

Clean affordable rooms and excellent staff

Family_with_children

10/10

Exceptional

14 Feb 2025

Ruthe

Great place to stay!

I always stop in Rock Hill on my way to Florida, I have never stayed here but will be staying here again. April at the reception desk was the best! Was very welcoming, friendly and helpful. This hotel will be visited by me again. Note to april.....Go Steelers!!

Self

4/10

Poor

10 Feb 2025

Washington Football Fan

I didn't enjoy staying here. I was in room #211. The shade was broken and there was no way to block the parking lights from shining in my face. The bathtub bench is rusted and makes the tub area look unclean. April at the front desk was extraordinary. She was very pleasant and helpful. It's worth the extra money to stay someplace nicer.

Business_and_leisure Family

10/10

Exceptional

01 Feb 2025

Avante

qasy check in front desk Agent war very nice

Business_and_leisure Family

6/10

Pleasant

20 Jan 2025

Kathy

Not a fan!

There was no coffee maker, hair dryer in the room. We did ask for hair dryer and got one from front desk. As far as cleanliness, the shower was not clean, even had hairs in it. The bed sheets were not soiled, but did not smell clean. Bed very uncomfortable.

Partner

10/10

Exceptional

19 Jan 2025

kewonna

Love Ahmad

Leisure