Name: Cristal Setubal
Address: Rua Professor Augusto Gomes, 3, Setubal, 2910-067, PT

6/10

Pleasant

19 Jun 2026

Lawrence

The hotel was better than I expected when I signed in and the staff was kind. The rooms are modern and ok. The breakfast was real good. The hotel is a standard European place. Nothing special but nothing bad. Parking on the street was easy enough.

The problem I had was more location than anything. It is not near anywhere a tourist would want to go. If you are passing through for a night, it works. If you like to walk around town, I’d find an alternative.

Self

10/10

Exceptional

11 May 2026

David

This was an amazing hotel and certainly good value..it was spotless in cleanliness and the room was ample in size and even had a kettle!..The breakfast menu was vast and restocked immediately..I would certainly stay there again

Partner

8/10

Excellent

15 Mar 2026

Arthur

It was good , everything went well

Self

10/10

Exceptional

06 Jan 2026

Dave

The room was extremely clean, and the hotel staff was exceptional

Leisure Self

6/10

Pleasant

11 Dec 2025

Nancy

It was adequate. Comfortable room. Property was very “dated”
Staff was great and there was parking underground in a nice garage with a very narrow entrance. All was well!

Leisure Partner

8/10

Excellent

16 Nov 2025

Jing

Clean and modern hotel. Good buffet style breakfast. Location is not close to old town. It takes 20 minutes of walking down the hill to old town or you can drive. No free parking in old town. Around the hotel there are a couple of restaurants but they either are open late for dinner or not open at all. However, there is a market next to the hotel. During the morning it sells local produces and in the evening there are a couple of food stands and bar inside the market that you get local food and drink. Saturday night we even saw flamenco dancing. Hotel has underground parking but it is narrow and steep. Luckily given the time of the year we were able to find free street parking.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Juan

The hotel was great. Surrounding not much of anything.

Leisure Self

8/10

Excellent

12 Oct 2025

Lai King

A basic room, clean & neat. Breakfast buffet is also good.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Lori

Hotel

Lovely hotel and excellent morning buffet

Partner

8/10

Excellent

15 Aug 2025

Leah

Comfortable bed and modern bathroom. Room had a mini fridge and tea kettle. Breakfast was good and offered fresh fruit, bread, eggs, and bacon. The area around the hotel isn’t so nice but Setubal in general is a rougher city (we were coming from Lagos area). We had a problem with the safe in our room. The safe did not work. We asked the front desk staff about it multiple times and were told maintenance would fix it. It was never fixed. That was the only problem we had. Everything else was a pleasant experience.

Leisure

10/10

Exceptional

13 Aug 2025

Rachel

Good hotel if you are coming and going a lot to do sightseeing. There is lots of free parking nearby and a car park but this is a very small area so difficult to manoeuvre if in a big car. The breakfast options were good and many. I’d stay again if in Setúbal.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Stephen Paul

Great hotel. Friendly staff.

Leisure Self

10/10

Exceptional

12 Jul 2025

Michael

Great clean place with dining options nearby

Leisure Family

10/10

Exceptional

19 May 2025

Omani

The staff were always available and helpful. The hotel is clean and we enjoyed our stay. It is nice to have breakfast downstairs and dinner downstairs as an option, thank you so much.
My one comment or suggestions. could you have a staff person park the car in your parking garage. There is so many parking spaces in your hotel but difficult to get into due to the width of the driveway. I had to park two blocks away one night, which the area is safe but it would be nice to have your car when you want the car in front or in the garage.
I would recommend this hotel and would stay again.

Leisure Partner

8/10

Excellent

23 Jan 2025

Taline

Good option for a short stay, breakfast options can be improved

Business Friends

8/10

Excellent

07 Dec 2024

Surendra

Very nice hotel. Perhaps bathroom could be updated esp showers

10/10

Exceptional

08 Oct 2024

Antonetta

Breakfast and dinner were very good staff were very helpful and friendly. The place was very nice.

Partner

8/10

Excellent

29 Sep 2024

Robyn

The parking garage access is not easy
The breakfast buffet is ok
The market next door is great (we were there a saturday night and its a huge party in there wow.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Ann

Great service with a very comfortable room. Restaurant and service were top notch.

Leisure Partner

8/10

Excellent

05 Sep 2024

iris

The hotel itself is OK however if you’re coming with a medium car don’t tempt to park at the garage. We scratched the car, if you have not a big car just really small car can park there or amazing driver. We ate dinner which was not amazing. The room was fine. I was itching all night and felt it wasn’t clean, although there was no evidence.

8/10

Excellent

10 Jun 2024

Adam

Amazing bed

We enjoyed our stay at this hotel. The room was nice and clean and had one of the most comfortable beds I've stayed in at a hotel. The breakfast was very nice and had a lot of choice. Parking is underground and free but not for the faint of heart or anyone with a bigger car as its very narrow. We parked in the street one day but it was fine.
My only negative is that we didn't find the staff very attentive. They would usually only speak when spoken to first and didn't seem to want to help with any issues that arose. We decided to have a cocktail at the bar but they tasted terrible and when we went to pay there was no one to be seen even though there were about six people waiting.

Partner

10/10

Exceptional

05 Jun 2024

Julie

We enjoyed our stay. Rooms that face the sea are noisy in the morning. Otherwise very satisfied.

Leisure Partner

10/10

Exceptional

28 May 2024

Pierre

Limited parking options in the street. Interior parking garage can only accommodate very small cars. Hotel located within a residential area with limited options around the hotel in terms of restaurants.

Leisure Partner

10/10

Exceptional

09 May 2024

steven

The staff were super nice and went out of their way to help out in every way. Great breakfast and the best place for chicken was right across the street. Would definitely recommend.

Leisure Partner

6/10

Pleasant

10 Apr 2024

Veronica

Front desk staff seemed to have some negative attitude

10/10

Exceptional

02 Mar 2024

Licia

Very good breakfast.

Business_and_leisure Partner

10/10

Exceptional

22 Feb 2024

Hugo

Just the check out is too early.

Partner

8/10

Excellent

13 Feb 2024

William

Setubal, Portugal, Cristal Hotel

Good hotel away from centre.

Partner

8/10

Excellent

04 Feb 2024

William

Hotel Cristal Setubal

Hotel Cristal close to the docks.
Very clean and welcoming staff.
Not the prettiest of areas, but good stay for reasonable price for stopover.

Partner

10/10

Exceptional

27 Dec 2023

Estelle

Great Central Location

Great location for our needs, walking distance into the hub of town. Rooms are clean and beds super comfy. Breakfast was great, lots of choices.

Partner

8/10

Excellent

11 Nov 2023

Verified traveler

Amazing Hotel but Tight Car Park

The hotel is amazing with all its 4 stars. The rooms are nice and clean and the staff are very helpful. The one major bad thing about this hotel is the car park. Due to the car park being awkward and tight my car was damaged on the way in.

Partner

10/10

Exceptional

09 Nov 2023

Joey

Very nice and quiet hotel. Great breakfast too

6/10

Pleasant

13 Oct 2023

Janet

Room was nice and clean.
We had dinner in the hotel and it severely was lacking. We were asked to order the buffet since the hotel was hosting a large group of people and the staff couldn't guarantee how long it would take if ordering off the menu. The hot food was warm and not a great selection
The breakfast was the worst of the 7 hotels we stayed at while were in Portugal.Coffee was terrible and again hot food was warm
The garage for parking was so tight to turn into the garage as well as making the turn onto the ramp.Thought I was going to scrape the side of the car getting in and out of the garage. Wish the staff had warned me. I would have left it on the street
I would not book this hotel again

Leisure Partner

2/10

Poor

02 Oct 2023

Yang Jun

The property is disappointing, located in a run down residential area that is not very clean, backing dogs and animal droppings everywhere. The website pictures are misleading, the beach is several blocks away and is an industrial area. The website picture of beach are not reality.
This is not a good hotel for long term stays. This is a dormitory hotel for tour buses. Everyday there are large groups that are in and out next morning. It is o.k for one night stays, but not good for longer stays.
They advertise VIP access for platinum members, but basically they always
don't have room for upgrade because tour groups get room priority.

The front desk staff is not friendly and efficient, it seems they need basic training in hospitality. The breakfast crew was one of the exceptions, they were friendly and helpful much more than front desk staff. Ovrrall experience with front desk was not good.

The noise from kitchen ventilation system was excessive in the room and was running from early morning for breakfast, lunch and late at night for late large tour groups. It took over a week to get a room change. There were some repairs needed in the bathroom that took over 3 days to get resolved.

I would not recommend this hotel since there are many nicer hotels in much better areas with better prices in Setubal.

8/10

Excellent

09 Jul 2023

Jeffrey

Pnly disappointmen is that ths hotel is not beachfront as advertised. The beach is a few blocks away.

Leisure Partner

10/10

Exceptional

21 May 2023

Sue

Lovely property, great staff!

Leisure Friends

10/10

Exceptional

03 Dec 2022

Estelle

A great central Setubal hotel

Great location, parking on road but didn't have a problem finding a space close by. Room was fabulous, a terrace with views over Setúbal and Tróia. Breakfast was plentiful and good to set you up for the day. It's the second time we have stayed and will definitely be back.

Partner

10/10

Exceptional

04 Oct 2022

Jean

Very clean and friendly hotel

Leisure Partner

8/10

Excellent

09 Sep 2022

Ian

An exce

Partner

4/10

Poor

29 Aug 2022

Nasser

I couldn’t recharge my car, the electric parking slot always used by normal cars, the staff didn’t help me !!

Leisure Partner

10/10

Exceptional

23 Aug 2022

Justin

Excellent hotel, mediocre location

Leisure Partner

10/10

Exceptional

06 Jul 2022

Omani

The price for the room with the balcony was great. The staff and customer service was very good. The breakfast was included which put the cherry on top. The house keeping staff greeted me and also made me feel welcomed. There was public transportation in walking distance. Parking was included in the price which held a lot. I did not use the parking because it was difficult to get into the garage but there was plenty of street parking and it was safe.

Leisure Self

8/10

Excellent

18 Jun 2022

Gregor

Average, poor breakfast, restaurant not great

Nice new hotel, clean, safe, good aircon. Not many amenities. Breakfast not great, few options and poor quality. Not many shops nearby. Was also charged for late check out which isn’t great.

Self

6/10

Pleasant

06 Jun 2022

NANCY

Ok for a night but not vacation

Location was in a dark residential area so I did not go out. Waterfront was industrial there. There was road construction so nearly impossible to get to hotel.
Staff were pleasant.
Hotel is either super modern or kind of date with weird hallways.
My view was the other part of the building rooms so i had no privacy if curtain was open.
It was ok for one night.
Breakfast was included and good.

Self

10/10

Exceptional

19 Mar 2022

Adenir

Fantastic hotel! All wonderful!!
I did not see any glitches. You can be sure I will host more often and recommend to friends and colleagues as well.
Thank you so much Cristal Hotel staff!!

Adenir Pinho

10/10

Exceptional

03 Feb 2022

Melissa

Excellent Hotel 🏨

I loved my stay here it was by far the best hotel of my holiday in Portugal. The rooms were modern and lovely. The whole hotel had a 5 star feel. The guys at reception Bruno and Rodrigo were excellent and gave me a room upgrade. Would highly recommend staying here.

Self

10/10

Exceptional

16 Jan 2022

Giovanni

Amazing!!! All accordingly that you should except from the reception desk, through the rooms and amenities and with a nice breakfast!!! Well recommend!!! Perfect!!!!

Partner

10/10

Exceptional

02 Nov 2021

Mikko

A good place for weekend stay

Hotel Cristal Setubal is a nice four star hotel in a small fishing town. The downtown is a walking distance. A good place for weekend stay.

The staff was superb helpful, especially Katarina who helped us to book a restaurant.

Partner

8/10

Excellent

27 Sep 2021

Robert

Very Good value

The receptionists were very helpful. Parking was no problem. The room was very good and modern and restaurants are a short drive or cab away. There was a good breakfast included in a large restaurant area. I recommend the place.

Self

10/10

Exceptional

04 Sep 2021

Estelle

Good central location

Good central location to explore Setúbal & areas around, easy parking around the hotel. Arrived a little earlier than checkin, but that was ok. Room was spacious, clean & comfortable. Tea/coffee selection was no frills but a kettle was there if needed. The fridge took a while to chill but nice to have. Had 2 air con units which only really chilled when they were both on. Lovely views to the sea. Breakfast was hot and cold buffet, varied options - only disappointment was the orange juice wasn't freshly squeezed. Would recommend and return.

Partner

8/10

Excellent

12 Aug 2021

Ben

Cristal

Hotel Cristal was clean and pleasant, with nice rooms and a good breakfast. Staff were extremely helpful.

Friends_and_family Family

10/10

Exceptional

20 May 2021

delfim

Clean, quite, location, friendly

Friends_and_family Family

10/10

Exceptional

19 May 2021

Verified traveler

Beautiful hotel, very clean and newly renovated. Front desk staff is very professional and helpful. Hotel is within walking distance to center. Great food and great service at the restaurant.

Leisure Self

10/10

Exceptional

12 Sep 2020

RT

Our experience was amazing, and exceeded our expectations! The hotel is very modern and clean - Expedia photos don't do it justice. The room was nice and bright, clean, comfortable. The buffet breakfast was great and the staff were AMAZING. So friendly and helpful. I wouldn't say the hotel is walking distance to where all the restaurants/shopping is, but it's a very close drive. I would definitely stay here again!

Leisure Partner

10/10

Exceptional

04 Jul 2026

Nils

Fint hotell.
Inte så trevligt område.

Partner

10/10

Exceptional

29 Jun 2026

paolo

Bella la stanza ed eccezionale la colazione

Partner

10/10

Exceptional

14 May 2026

Tiago

Excelente estadia no Hotel Cristal. Recomendo!

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Jefferson

Tudo muito bom, atendimento do pessoal, muito bom

Partner

8/10

Excellent

15 Apr 2026

ADRIANO AUGUSTO

No geral bom custo benefício

8/10

Excellent

03 Mar 2026

Nixon

dinner is not cheap at all

10/10

Exceptional

05 Jan 2026

NILVA EFIGENIA

Equipe muito gentil

Partner

10/10

Exceptional

29 Sep 2025

lygia cristina

Hotel muito bom, com excelente café da manhã.

Partner

8/10

Excellent

29 Sep 2025

Jayme

Boa estadia

Partner

10/10

Exceptional

26 Sep 2025

Alexander

Das Frühstück war gut, es gab frisches Obst und lecker Brot, enge Garage kann zur Herausforderung werden.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Manasses

Hotellet i seg selv var bra, men personellet virket som de ikke vil ha gjester. Noen få av de var veldig imøtekomme men de fleste virket som de helst ikkke ville bli forstyrret.

Partner

8/10

Excellent

03 May 2025

Michael

Das Gesamtpaket war stimmig. Das Frühstück ausgezeichnet. Die Einfahrt in die Tiefgarage war auch mit eiem Kleinwagen der blanke Horror

Leisure Partner

2/10

Poor

04 Jan 2025

Verified traveler

La propreté laisse vraiment à désirer !!

Chambre correcte, personnel sympatique mais la propreté de la chambre et surtout de la salle de bain laisse à désirer. De la mousissure dans les murs, des murs sales (tâches de maquillage...), sans parlé des joints de la salle de bain qui sont noirs.
La chambre avait une odeur particulière, pas très agréable.

Les 4 étoiles ne sont vraiment pas justifiés.

Partner

8/10

Excellent

21 Dec 2024

Salvatore

Consigliato

Hotel di buon livello appena ristrutturato, buona colazione, menu della cena un po' limitato anche perche' in questo periodo non c'erano molti clienti. Possibilita' di parcheggio gratuito sia esterno che in garage.

Partner

8/10

Excellent

22 Nov 2024

Martin

Gutes, ruhiges Hotel

Schönes Hotel etwa 15 - 20 Fussminuten vom Zentrum. Bequeme Betten, gutes Frühstück, wir kommen gerne wieder.

Partner

10/10

Exceptional

19 Oct 2024

Harry

Great service!

10/10

Exceptional

06 Oct 2024

Leonardo Luís

Excelente

Incrível, hotel de alta qualidade e um restaurante com uma comida impecável.

Partner

8/10

Excellent

30 Jul 2024

frank

Nice hotel

The room was clean and well kept. Breakfast was great. Service was very good. They gave us a late check out with a 😊.
However the balcony could have been better furnished. It was big, but instead of only two sunbeds, it would have been great with a table and a couple of chairs as well. The same goes for the room. Instead of only one chair, there was plenty of space for a table and one more chair.
The location of the hotel is avarage, but everything can be reached with an Uber in about 10-15 minutes.
All in all a good stay and a nice hotel.

Partner

10/10

Exceptional

28 Jul 2024

Antonia

Todo perfecto

Partner

4/10

Poor

10 Jul 2024

Florence

L’accueil a été plutôt agréable avec une personne parlant français
L’hôtel est propre mais les prestations ne sont pas à la hauteur d’un 4 étoiles
Grosse insatisfaction sur le parking… rien n’est précisé dans l’annonce que le parking n’est pas accessible aux voitures moyennes !( Ford puma). Nous sommes prévenus par l’accueil mais n’ayant pas de places dans la rue nous mettons notre voiture en sous sol et évidement en la sortant le matin nous l’abîmons.
Je trouve inacceptable au vu de la qualité d’un 4 étoiles

Partner

10/10

Exceptional

29 Jun 2024

Miguel

Sitio muy recomendado

Leisure Family