Name: Motel 6 El Paso Southeast
Address: 12211 Gateway W, El Paso - Tx, 79936, US

8/10

Excellent

04 May 2026

Jolinda

Honestly, the hotel needs an update.A appearance on the inside looks old. Stained carpets from years of use, Faucet in the bathroom was difficult to use, couldn't get the temp or water flow to come out easily, bathtub looked dingy. I'm not expecting a perfectly clean and maintained place, but for the price, it wasn't worth it to me.

8/10

Excellent

04 May 2026

Carlos

Parking was good

4/10

Poor

25 Apr 2026

Carlos

Room and restrooms were not clean. At all. Crumbs all over the floor, toilet wasn’t cleaned, hairs all over the restroom floor. I didn’t stay the night. I left.

Self

6/10

Pleasant

21 Apr 2026

Monica

Friendly staff. Good space for parking a big U-Haul. Good location for us as we needed to just sleep for some hours. The property is in terrible condition, need a total renovation. If you are ok to just go there and sleep, shower, get up and continue it works, but not to spend more than one night.

Pet

8/10

Excellent

13 Apr 2026

Tommy

Clean room staff are good. Parking is good thanks.

10/10

Exceptional

06 Apr 2026

Janet

I love this Motel 6. It's always so clean and the staff are helpful and courteous.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Edward Edwin

So the room that I was in there's mall the restrooms are disgusting they don't do no maintenance on them I was just grossed out... I think they need to run every third what is it called they need to renovate their motel before they continue using them..

Self

2/10

Poor

20 Mar 2026

Benjamin

Roach infested. Very dirty room and towels. Will mever stay there again

Self

10/10

Exceptional

16 Mar 2026

Janet

This property far exceeded my expectations of a Motel 6. The staff was friendly and professional and gave exceptional service. The rooms were spacious, modern, and clean. And with other properties charging outrageous fees for pets, the fact that pets stay free at this motel is a huge plus.

4/10

Poor

16 Mar 2026

Vanessa

When we got to the room, no toilet paper, no trash bags, the bed had crumbs inside de covers when i lay on it i felt alot of crumbs on it , i wasn't sure what it was, had roach in the bathroom, the floor had sand i dont know it was dirty, like it wasnt sweep, had a pizza box on the top counter. Had dog hair on the sofa and on the floor, my husband's shirt had hair all over it, not to mention Marijuana strong odor. . Sofa had stains on it, not going back at all. Ive stayed at motel 6 before, but never had this bad experience.

Partner

2/10

Poor

14 Mar 2026

efrain

All walls in the room have stains , the pillows smelled like cologne, the carpet on the corridor (this floor) was very dirty and with debris from Sheetrock .
There a constant loud buzzing sound which I thought it was the AC unit but once I turn d off the sound was still there.
I know it’s a motel 6 not the Marriot but I travel often and stayed many times in other Motel 6 is this was definitely one I am not coming back.

Family_with_children

2/10

Poor

13 Mar 2026

Matthew

No toilet paper no one at the front desk tv didn’t work very bad

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

sheila

We have been on this property for a while now. They have an excellent staff. I think they're doing the most with the least. The hotel does need a lot of work and a lot of areas. I don't think they have enough people to cover those areas. There are no vending machines so you do not have that service or amenity. There's a lot of structural issues. But the staff has been excellent and accommodating.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Andres

Horrible place to stay

8/10

Excellent

08 Mar 2026

Raul

The hotel was good, good staff, and good parking, and nice clean rooms

Partner

2/10

Poor

04 Mar 2026

Azucena

Muy sucio sin aire demaciado sucio no deveria poner ese tipo de hotel en su pagina 😠😠

Friends_and_family Family

4/10

Poor

03 Mar 2026

Gary

Was dirty, wore out & nothing worked

Self

2/10

Poor

24 Feb 2026

Roberto

I did not check in but they still charged me.

Self

2/10

Poor

20 Feb 2026

Arnold

Window was broken, and would not shut! Sofa was torn, surfaces of counter where sticky

Self

2/10

Poor

19 Feb 2026

Conner

I would like a refund. The room came with exposed wiring, dirty sheets and stains on the wall.

Pet

8/10

Excellent

18 Feb 2026

yvette

Bed was comfortable

4/10

Poor

13 Feb 2026

Danielle

Everyone was kind however there’s just little things that weren’t the greatest such as the towels in the bathroom they’re very stained and need to be replaced. I thought they were dirty for a second. I feel like bedding needs to be a little bit more than just a sheet also there was a window open and I didn’t realize it till the morning anybody could’ve came in the room while I was asleep the floors looked a little dirty. There was a lot of noise at night. Hard to sleep. Can hear everything when I stay again maybe I was in desperate need of somewhere to go before I arrived. I called staff to make sure everything was good with my reservation. I was hung up on. I had to call back. I wasn’t provided a Wi-Fi password or anything. Hopefully these things can be fixed.

Business Self

6/10

Pleasant

12 Feb 2026

Manuel

if you dont open the door it is because you are resting ,housekeeping knocks the door once and once again it was uncomfortable.

10/10

Exceptional

06 Feb 2026

marilu

Great customer service

Business Family

6/10

Pleasant

04 Feb 2026

Daniel

No working TV spoke to front desk said they would resolve the issue and never did . Also didn't give a courtesy late check out

Partner

2/10

Poor

03 Feb 2026

Lorena

DO NOT STAY HERE. UNINHABITABLE BIOHAZARD.

I wouldn’t let my worst enemy stay in this room. The moment I opened the door, I was hit with a wall of a foul, rotting stench that made me gag. The room is absolutely filthy—layers of grime, mysterious stains, and a level of neglect that is actually a health code violation. It’s clear this place hasn't been properly cleaned in months, if ever. I booked for 4 nights and couldn't last 4 minutes. Expedia has been notified. Save your money and your health—stay anywhere else.

If I could give zero stars, I would. This is easily the most disgusting hotel experience of my life.

I felt unsafe and unsanitary just standing in the middle of the room with my luggage. The management clearly has zero pride in this property and zero respect for their guests. I had to flee the property and find new lodging immediately. Documented everything with photos and reporting to the Health Department. You have been warned: STAY AWAY.

Family_with_children

10/10

Exceptional

16 Jan 2026

elias

staff was freindly

Business_and_leisure Family

10/10

Exceptional

12 Jan 2026

zelong

Clean quiet

Leisure Self

2/10

Poor

10 Jan 2026

Lorena

This was the worse experience! never again would I stay here. On top of it, tv didn’t work, no channels were visible , just terrible. We ended up checking out, probably like 1.5hour after checking in. Waste of money! Wish I could get my money back! So disappointed!

Leisure Partner

6/10

Pleasant

09 Jan 2026

Marvin

Quiet area

Leisure Family

10/10

Exceptional

08 Jan 2026

Brittany

Honestly the staffing is amazing! The hotel needs fixing for sures but the staff she was amazing!

Self

10/10

Exceptional

02 Jan 2026

Helen

Though the hotel is dated and smelled in the hallways, the rooms were clean and smelled clean. The staff was efficient and pleasant even for a really late check in. They did great.

Friends_and_family Family

4/10

Poor

02 Jan 2026

Daniel

Very loud, hotel needed alot of work

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

maria

The room was acceptable but the towels smelled and didn’t look like they were washed. A lot of shady people around the hotel.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Alexander

They didn’t have my room reservation when I got there. When I got into room there was no microwave or fridge that I had paid extra for since I’m traveling I had some food to warmup and drinks to keep cold.

Friends_and_family Friends

4/10

Poor

28 Dec 2025

Rosie

The curtains were desintegra ting and were not able to close properly. The bedding is old, stained with a red grease stain and smelled bad 😩

Business_and_leisure Friends

10/10

Exceptional

24 Dec 2025

Gabriel

Very courteous

2/10

Poor

21 Dec 2025

Jose

Very dirty room. Was not cleaned properly. Sheets were not washed properly. There was cheese beneath the table. No soap to wash hands, barely any toilet paper. Would think twice before staying there again.

Business_and_leisure Partner

2/10

Poor

21 Dec 2025

Diana

Roaches in the restroom have video proof had to work out restroom did not flush

Leisure Family

10/10

Exceptional

17 Dec 2025

Hasan

No remote control for TV…

2/10

Poor

14 Dec 2025

Monsserratt

I booked through Expedia and when I arrive at the lo the property all rooms were booked

2/10

Poor

07 Dec 2025

Heather

This place was worse than a dump. The first room the bathtub was filthy. The sink was filthy. I asked for a new room that one was worse. There’s a hole in the shower. How do I know there’s not a camera there’s a hole in the room above the phone how do I know there’s not a camera Big black hair on the wall no shampoo and conditioner no ice bucket the pool was appalling filthy My mattress had a huge what looks like blood stain on the corner. The microwave was filthy. The doors are filthy. The air conditioner is filled with objects and is filthy. The phone has no information on it whatsoever. Just a plain phone with no way to contact the front desk. The bathtub has a huge rust stain. The toilet has rust stains and is missing the caps on the bottom, the container that holds Kleenex boxes empty there’s no towel holders on the wall just rusted clamps with no toolbar toilet paper rolls falling out of the wall in the hallway the ceiling is missing multiple tiles an as I was walking, my foot fell through a hole in the floor in hallway, there’construction going on in as well where the maids quarters are, and there’s trash and filth everywhere, areas in the walls where holes were plastered, but never repainted the manager was rude to me and accused me of taking a taxi and never paying when I drove my own vehicle! She could care less I was unhappy and wasn’t willing to resolve anything. I’ve never been so disappointed in a hotel room in my life! I will never stay in motel 6 again!

Business_and_leisure Pet

2/10

Poor

06 Dec 2025

Salvador

Everything in the room was very bad and dangerous . I took pictures and want to file a big complaint. I did not change rooms or informed the clerk because it was late and I needed to rest. I WAS SUPER TIRED AND JUST COULD NOT REPORT ALL THE PROBLEMS THAT NIGHT.

Business_and_leisure Self

4/10

Poor

06 Dec 2025

Emily

had to beg them to clean my room and fix the sink faucet. night male manager was rude, maintenance mam was ride. the gm was the only one who seemed to get anything done, she was a blessing the entire visit. and the lady night desk employee was wonderful. I am only raising me reviews for them, otherwise i would have rated worse.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Alexander

Absolutely beautiful place to stay! Nice and kind personal, efficient service. Thank you very much!

Business Self

6/10

Pleasant

21 Nov 2025

Hernandez

Room not as the picture. Its out date but still was a good stay.

Business Self

2/10

Poor

18 Nov 2025

Justin

Worst motel I’ve ever been in. Room 228 looks like something out of a horror movie. There was no smoke detector the fire alarm was taped over. The ceiling was peeling in the room and in the bedroom. The mattress had stains and hair on it. The vinyl base boards were peeling off. The hotel security lock .. only had the arm and not the u piece. The drywall was filthy. I could go on and on. I’m going to see if I can get my money back. I have pictures. I couldn’t wait to leave there

Leisure Pet

2/10

Poor

07 Nov 2025

Sandeep

Too dirty

2/10

Poor

02 Nov 2025

Hugo

Dirty dirty towels bedding, loud

Self

2/10

Poor

02 Nov 2025

Connie

DO NOT STAY HERE! Cops at hotel upon arrival. No coffee bar or breakfast. AC was broken. PHOTOS ARE FAKE OF PROPERTY!!! No available hangers, hair dryers, towels, iron, or ironing board. Pool was closed. Minimal parking. Staff inattentive. BEWARE IF BOOKING!

Friends_and_family Family

2/10

Poor

29 Oct 2025

Mario

Not well cleaned and roaches roaming in the room

Business Self

2/10

Poor

17 Oct 2025

Albert

Bad place

Hotel was very dirty and it looked like they sold drugs from the office i wouldn't stay there if they paid me

Friends_and_family Family

2/10

Poor

17 Oct 2025

Emanuel

No locks on door dirty mattresses dirty bathroom would not recommend

Business Partner

8/10

Excellent

07 Oct 2025

Raul

Ok

10/10

Exceptional

07 Oct 2025

Raul

Ok

10/10

Exceptional

06 Oct 2025

Annette

Excellent front desk customer service

Leisure Family

6/10

Pleasant

05 Oct 2025

Jose

No laundry room available. The place needs some work and more skilled maintenance people.

Leisure Family

6/10

Pleasant

05 Oct 2025

Dyana

No GYM, No Ice, Vending Machine has expired stuff. Pool always Dirty. Housekeeping works hard groundskeeper worked hard too. Some of the front desk are super cool humble great outgoing personality. The price is extremely bad for blood stained sheets & extremely old mattresses. The AC super dirty . The price should be around $30 . I think eventually it will get better once it’s upgraded but the pictures are false advertisement.

Leisure Self

6/10

Pleasant

02 Oct 2025

Alice

Yes

Leisure Self

2/10

Poor

02 Oct 2025

Joanne

If this is the motel 6 on gateway I been meaning to reach out about this. I hope they refunded my money like I asked, I will be calling their corporate office too. Worst experience ever. I went in to check in the receptionist never made eye contact and spoke in a low voice while looking annoyed. After I got my key me and my husband went into the room that looked small, barely clean no microwave or fridge. The remote to the TV wasn't working so I took it down stairs to replace, she angrily looked in a drawer full of remotes that didn't work while on the side of her an employee told her there's a working remote in another room . The employee was in her socks gave me the remote. We both took the elevator up she went to one room talking to a guest then went to another room talking to another guest about acting out. When I went in the room my husband told me there was roaches in the bathroom. I'm done I went down stairs to get my money back but I haven't got nothing back to my account. The motel was crawling with tweakers and had a horrible feel to it all employees were shady. We left and went to the motel 6 on North Mesa . They were great, clean rooms friendly staff and great atmosphere. Please take this motel off your site please look into this and see for yourself how horrible it is. It should not be an option for travelers looking to relax that motel is a place people go to get high and sell drugs including the employees were high you can tell.

Business Partner

10/10

Exceptional

29 Sep 2025

Verified traveler

Great

2/10

Poor

29 Sep 2025

Noel

Outdoors is Cleaner- DO NOT-REPEAT DO NOT. PERIOD,

I was told by the check in clerk that if I did not complain about the rancid condition of the room in the first 15 minutes of accepting the digital key, I had to accept the room., I told her the room was supposed to be clean when I arrived, she cut me off and retorted \"Like I SAID...You have to COMPLAIN the FIRST 15 minutes upon your arrival.\" We were tired coming off the road and slept in our clothes to make a 730 appointment from checking in at 5 am. The First floor carpet is dirtier that asphalt and the stench is unbearable. The woods are a better bet than this place. Youve been warned. =(

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Dyana

Staff is great it’s the property that looks like a ghost town wires hanging from ceilings or walls no washer n dryers you get what you pay for but I think it’s over priced for what you get not the fault of the staff it’s whoever owns it

Leisure Pet

2/10

Poor

28 Sep 2025

Andres

My room's t.v. didn't work, they didn't refill the toilet paper. The restroom had no mirror. The hallways were dingy and smelly, not to mention had holes in the ground. The outside property was littered with trash and old tires. Would never stay there again

Leisure Self

4/10

Poor

28 Sep 2025

Dyana

You have to pay extra for fridge n microwave super dirty beds you have wires hanging out from walls

2/10

Poor

27 Sep 2025

Leslie

Hair in the bed, everything looked like it was falling apart. Noise level was crazy high. There was extreme banging above our room ALL night. Sounded like someone was bowling. I tried calling the front desk and someone answered but immediately asked me to hold and then I could hear him walking around and talking to other people. I held for FIFTEEN minutes then finally gave up. Tried calling again a little later but must never got an answer again. I didn’t feel safe to go down to try and tell someone face to face. The whole experience was terrible and I’m super disappointed. Motel 6 is usually my go to for a quick stop over when on a road trip because they’re fairly consistent. Basic, but clean and comfortable. This place was awful.

Friends_and_family Friends

4/10

Poor

26 Sep 2025

Dyana

Meh

Been here going on 3 weeks it’s false advertising hotel rooms lobby no where near the picture shown. Ac makes me sick a lot because it seems dirty. Staff is good very nice people and I think get overworked you can tell. For being here almost 3 weeks I should’ve had a fridge & microwave in the room but apparently you get charged extra. No where to wash and dry clothes. I’m only here cause I have to car keys lost.

Self

2/10

Poor

24 Sep 2025

Adrian

Staff was great, but the rooms were super dirty, the sheets were dirty full of stains the bathroom towels were full of yellow stains and I have pictures to show, floor was not sweep bathroom curtains were torn the sink was dirty full of dirt, door wouldn’t close properly and was missing the lock button on the bathroom a lot of noise in the next room. But the most disgusting thing was the sheets and the towels that were stained really bad is like they don’t wash the sheets. Never again staying there but it is a good price. I guess you get for what you pay.

Business_and_leisure Self

2/10

Poor

21 Sep 2025

Hugo René

Muy malo la verdad

Muy sucio todo y percudido y muy detiodorado todo el hotel , jamás regresaría

Friends_and_family Family

2/10

Poor

21 Sep 2025

Daniel

The place is terrible I don’t recommend it I didn’t even care about a refund I just walk out

Business_and_leisure Family

2/10

Poor

21 Sep 2025

Myra Irene

Staff are really helpful and professional but the building it’s self needs a lot of work a lot of the stuff is broken in the rooms

2/10

Poor

21 Sep 2025

Nadege

Dirty and inconvenient

4/10

Poor

20 Sep 2025

Ricardo

I would suggest to include shampoo and a Trash bin in the bathroom, also repair the holes in the walls

Leisure Family

2/10

Poor

19 Sep 2025

Leanne

Horrible. Do not stay!

Horrible conditions . No smoke detectors. Dirty. Stinky. Asked for a refund and would not give it . We had to book a room at the Hilton. Pictures are deceiving . Do not stay here

Friends_and_family Family

2/10

Poor

13 Sep 2025

Jesus

Too old

2/10

Poor

12 Sep 2025

Leopoldo

It was dirty

Business_and_leisure Partner

10/10

Exceptional

10 Sep 2025

Verified traveler

Good staff ..

Leisure Family

10/10

Exceptional

09 Sep 2025

Gerardo

Good

6/10

Pleasant

07 Sep 2025

Jose

No trashcans in the room. Smelled like humid or previous water damage.

Leisure Family

2/10

Poor

05 Sep 2025

Miguel

The room we were provided should not be made available for anyone! There was paint peeling from the walls and ceiling. The towels were dirty. We slept with our clothes on because of how dirty the sheets looked. Even if it was the last room, No one should have to stay in it.

Business Partner

2/10

Poor

03 Sep 2025

Brett

Much of the room equipment was broken, esp. the bathroom door. No baffle in sink; tub handle shattered. Carpet in the hallway was very filthy, the flooring underneath uneven and sagging. Frankly, I was shocked; this is well below even Motel 6's modest standards. The walls were all marked, much as if this were ghetto housing.

Leisure Family

2/10

Poor

02 Sep 2025

Fernando

The place was horrible the hallways the rooms the bedsheets stains smell was disgusting the smell was horrible one of my worst experiences ever this place needs to be shutdown before an inconvenience happens here

Business_and_leisure Family

2/10

Poor

01 Sep 2025

Ismael

We ended up not staying. The rooms were horrible. I do not recommend staying there.

Business Family

10/10

Exceptional

30 Aug 2025

katherine joyce

i love it

Self

2/10

Poor

28 Aug 2025

Carlos

Worst motel 6 it is dirty no shampoo or towels

2/10

Poor

20 Aug 2025

Verified traveler

You get what you pay for.

I wasn’t expecting anything but a clean bed to rest after along road trip from Denver. It didn’t happen.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Philip

The staff is overall amazing at accomadating to one's individual request and very very considerate and beyong understanding in all aspects! Thank you Motel 6-Southeast! You ALL are very much appreciated!

Leisure Family

4/10

Poor

09 Aug 2025

Brenda

Room was really hot, the A/C was not working

2/10

Poor

07 Aug 2025

Steven

WORST ONE YET

I don’t even know where to begin. This Motel 6 was hands down the dirtiest, most run-down place I’ve ever stayed in. The room smelled like mildew and old smoke, even though it was supposed to be non-smoking. The floors were sticky, the sheets looked like they hadn’t been changed in weeks, and there were stains on everything—from the carpet to the walls.

The bathroom was a nightmare: mold in the shower, hair in the sink, and a toilet that barely flushed. The towels were thin, stained, and smelled awful. I honestly questioned if this place had been cleaned at all before I arrived.

Everything about this place felt old, neglected, and disgusting. I didn’t feel safe, I didn’t feel clean, and I couldn’t even get a decent night’s sleep because of all the noise and sketchy activity going on outside.

Do yourself a favor—spend the extra money and go literally anywhere else. This place should be condemned, not rented out to paying guests.

Friends_and_family Family

2/10

Poor

07 Aug 2025

Frank

This is the worst motel 6 I hav evr stayed I feel bd ppl tht wrk there. All they can do is apologize. The laundry did not work, the 1st rm the AC sounded like a motorcycle, the 2nd room TV did not work the 3rd room the sheets had hole in them. Had to requst srvs daily location is not easy to get to would have checked out if not booked online I will never use online booking again

Leisure Pet

2/10

Poor

06 Aug 2025

Ramsey

Room & place is disgusting, Ive never been to a poorly kept hotel, The dirtest hotel 6 I ever seen in my life….

6/10

Pleasant

04 Aug 2025

Ashley

The property is old, rooms and bathrooms need more attention.

Business Pet

10/10

Exceptional

31 Jul 2025

lucero

Lovley place to stay

6/10

Pleasant

26 Jul 2025

Verified traveler

It looks like hotel may be in remodel phase. Pool was. Dark green tv didn’t work other people at hotel were obviously long term because the loud music from the rooms went unnoticed even though it was loud downstairs the bathroom wasn’t quite all there the bathtub faucet was in pieces. No trash can at all in room. Not going back

Self

2/10

Poor

25 Jul 2025

Mason

Dirty.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Lucero

Good customer service

Leisure Family_with_children

2/10

Poor

23 Jul 2025

Karelia

Horrible experience

No toilet paper in the restroom. The room key was not working properly. Towels were stained and smelled horrible. We could smell food being cooked and other strong odors in our room. Overall, the room including bathroom was very dirty.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Lucero

Very comfortable

Leisure

2/10

Poor

22 Jul 2025

Marco

This place was awful and dirty. Felt like I had to lock myself in the room until the sun came out otherwise I would get robbed in the hallway.