Name: Best Western Plus El Paso Airport Hotel & Conferen
Address: 6655 Gateway Boulevard W, El Paso, 79925, US

4/10

Poor

18 Jul 2026

Luz

We left after 3 hours

Family_with_children

10/10

Exceptional

15 Jul 2026

Rigo

clean and friendly place.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Rhoan

⭐⭐⭐⭐⭐

We had an awesome stay! The staff was friendly, welcoming, and always willing to help. The room was clean, comfortable, and well-maintained, and the overall experience exceeded our expectations. I would definitely stay here again and highly recommend this hotel to anyone looking for great service and a relaxing stay. Thank you for the wonderful hospitality!

Family_with_children

10/10

Exceptional

14 Jul 2026

ana

Good

Family_with_children

10/10

Exceptional

14 Jul 2026

Jailene

Overall Perfect, no complaints at all.

Family

10/10

Exceptional

12 Jul 2026

Nerica

Me and my family definitely would stay here again. The only downside to this place is finding a parking spot.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Kevin

The hotel staff was awesome. Helpful, informative and very polite. We loved the pool- the waterfall was really cool and the jacuzzi was much needed after a long drive from Austin. The breakfast options were great. The staff even allowed me to still make a plate after showing up a little after 9 which I was extremely thankful for. The room was okay. The beds were small and rickety. The room was fairly clean but there were some stains on the sheets and a bit of mold in the shower. The worse part was when someone somehow mistakingly opened our locked door waking us up at around 4 am. They immediately slammed the door the shut after they realized we were in there but it was definitely uncomfortable and alarming. Overall it was a nice place to stay for the night as a pit stop on our drive from Austin to San Diego.

Family

6/10

Pleasant

06 Jul 2026

Carlos

Lobby looks great but once you start walking to the rooms, carpet is dirty and very old…Good hotel to rest 1 night and continue driving.

Family_with_children

8/10

Excellent

06 Jul 2026

Susanna

Honestly I thought everything was pretty good except the pool got dirty after 2 days, but that's normal. Also my mom was complaining about room service could have been better. but I I can't complain I had fun! Wish the pool is a little deeper but it's okay

Family_with_children

10/10

Exceptional

05 Jul 2026

Jeanette

Great place

Partner

10/10

Exceptional

02 Jul 2026

Chris

Really nice building

Partner

10/10

Exceptional

01 Jul 2026

Tom

Nice facility
Swim and hot tub
Easy airport shuttle
Wonderful staff

Self

10/10

Exceptional

29 Jun 2026

Ana V.

Me he quedado algunas veces y siempre he quedado totalmente satisfecha con todo en general, 100% recomendado 👌

Partner

8/10

Excellent

27 Jun 2026

Ricardo

Facility was very clean , though it needs some updates and no wifi or cable tv

6/10

Pleasant

24 Jun 2026

Maddy

The hotel was decent overall and the staff was friendly. However, the room layout felt very cramped, with very little space between the desk and the bed, making it difficult to move around comfortably. I was also disappointed with the cleanliness. Shortly after taking off my shoes, I stepped on a piece of glass that had been left on the floor, which was concerning and made me question how thoroughly the room had been cleaned. Despite these issues, the stay was okay overall, but there is definitely room for improvement.

Family_with_children

2/10

Poor

22 Jun 2026

Einas

The property was dirty, the room floor full with dirty, food crumbs, and smell bad.
The door will not lock, my kids was fighting, I had to stay awake all night after long hours of driving.
I will not choose this hotel if I didn't read the review on Expedia but it look like this was not true.
With the price that I paid I could get a better hotel.
Veey disappointed.

Family_with_children

10/10

Exceptional

22 Jun 2026

Victor

Good

Partner

6/10

Pleasant

18 Jun 2026

Sara

Breakfast was exceptional. Rooms were nice bathrooms were al little rough. No hot water the night we got there.

6/10

Pleasant

18 Jun 2026

RONIE

Staff is good and Polite. Breakfast is so so.

Friends_and_family Family

2/10

Poor

17 Jun 2026

Kenia

Dirty rooms, water leaking from ceiling in the bathroom, towels stained with blood, toilets with pee drops and dirty inside, I wouldn't recommend this place at all.

Family_with_children

2/10

Poor

15 Jun 2026

Joshua

Everything was great until I checked out and they charged me $150 for a MINI TOWEL (that’s no more than $1-2) from our hotel for being DIRTY. yes dirty. Nothing extreme just my daughter making a mess and having to use a towel to clean. When we tried to speak to management she was very rude, didn’t give me a chance to explain and nasty comments she made. She just pulled out the MINI TOWEL to my husband to show what was on there. She had tattoos and short hair. This was this morning June 15th. $150 charge for a mini towel that was used to clean up a mess so the housekeepers didn’t need to clean up after us. I understand a charge but not 150 for a $1-2 towel. Ridiculous. Never will go back !!!!

Family_with_children

6/10

Pleasant

15 Jun 2026

Adnan

I stayed 2 nights and Room service is every other day so that wasn’t helpful also the room I checked in had the door lock malfunction I left my stuff in the room for several hours not knowing that door wasn’t locked than I complained and they gave me another room

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Diana

Leave glasses and water in the room for coffee

Family_with_children

6/10

Pleasant

14 Jun 2026

Eddie

I didn’t like the cleanliness of the rooms. It was old and outdated and not that well maintained. Also it was a bit noisy at the hotel.

Self

10/10

Exceptional

09 Jun 2026

Simone

This is my new favorite hotel. I frequently stay in hotels particularly ones with pools because my daughter loves to go swimming. This hotel has a beautiful indoor and outdoor swimming pool. I got two rooms. One of my rooms is a suite that had a balcony overlooking the indoor pool. The only thing I have to say is not something I like at all is how that is not safe for my toddler on the outside of the balcony there is a roof of what I’m guessing is like a pergola or something in the pool area and if you just climb up the wall of the balcony and climb over it, you can walk on that roof and my daughter could easily climb the wall and run out onto that roof and it is very dangerous because there is no wall protecting her from falling off the edge I think that it was poorly built and very dangerous for children. Other than that my room is beautiful. I love it. It’s a great room for adults however, I would not recommend having children in the suite with that balcony. The staff was very helpful in matching discounts that I found online and making sure that I could afford the room hotel rates changed from day today, but the manager was very helpful in finding me all the discounts she could in order to make the rooms affordable, especially because I purchased two separate rooms the other room the one I purchased for my daughter and her babysitter is was a nice room very less spacious nonetheless a nice well maintained room. It had two full beds and all the same amenities. 5 stars

4/10

Poor

04 Jun 2026

James

The a/c did not work propetly.We managed because we had fans with us.
It was a very busy weekend for graduation and was always crowded. I booked it because of the beautiful pool, which we only used one time during the day. In our room was really worn and needed to be replaced and the floors need to be mopped . The game room needed much attention. The pool table had a rip, and the balls were not correct. The fuse ball machine was broken. We were able to play and connect for and that’s it.

Partner

10/10

Exceptional

01 Jun 2026

Lucia

Always love staying here

Self

10/10

Exceptional

31 May 2026

Marcela

Has everything that a family need to be confortable.

Family

10/10

Exceptional

27 May 2026

Alberto

Yes

Family_with_children

4/10

Poor

25 May 2026

Jesus Alejandro

A little dirty

Family_with_children

6/10

Pleasant

25 May 2026

Ermillo

All good except ac didn't drop below 73°

Self

10/10

Exceptional

23 May 2026

Brenda

Todo perfecto

Partner

4/10

Poor

20 May 2026

Iris

Beds are comfortable but room is extremely outdated needs maintenance front desk staff was terrible breakfast is not great either

Family_with_children

8/10

Excellent

16 May 2026

Jakierra

Room clean, helpful front desk. Had a nice pool area. Lobby and property slightly dated. Wasn't the Best Western I was trying to get. I wanted the one at the airport! It's not safe to walk to the airport from this one and the taxi, etc will charge you $20 for one mile. Beware

Self

10/10

Exceptional

15 May 2026

SANDY

Nice and convenient.

Business

8/10

Excellent

12 May 2026

Rogelio

Everything was ok, just had to wait for almost 30 min to get hot water in the shower

Family_with_children

10/10

Exceptional

09 May 2026

Cynthia

Excellent!!

10/10

Exceptional

09 May 2026

Roberta

Great

8/10

Excellent

07 May 2026

Crystal

Nice place

6/10

Pleasant

07 May 2026

Crystal

The breakfast was really good. The pool was nice.

10/10

Exceptional

07 May 2026

Lisa

The pool and hot tub were fantastic and had a great atmosphere!! The room was clean and large and the bed was very comfortable. 10/10 recommend.

4/10

Poor

06 May 2026

Mia

The property is in a great location and it has a wonderful pool and hot tub. The staff was amazing and such a great help. I was disappointed in the fact that breakfast was less than amazing and most of it was cold and not very appealing. I was also disappointed in the fact that there was mold in the shower and it didn't drain well.

Family

10/10

Exceptional

06 May 2026

Lilia

The room was very comfortable and we liked that it had a microwave and a mini fridge

Family_with_children

4/10

Poor

06 May 2026

Aisha

Staff was very nice and welcoming, but there was no housekeeping services for the entirety of our stay. I let front desk know and still nothing was done. I had to talk to them twice about this but I gave up and just asked to receive extra towels since we used the ones that were first placed in the room. Upon check in, I saw there were several long black hairs all throughout the shower and all over the shower gel that was placed in the tub as well. Totally gross!!

Friends_and_family Family

6/10

Pleasant

05 May 2026

JUAN PABLO

It was good

2/10

Poor

04 May 2026

David

Took three and a half hours to get my room ready. I get it it was a busy weekend but. The room was filthy the blankets and sheets were dirty. Won’t be going back

Friends_and_family Family

10/10

Exceptional

04 May 2026

Caitlin

Everything was absolutely amazing we had an awesome stay! 😊

2/10

Poor

04 May 2026

Shriya

Check in delayed by 30+ plus minutes !! Super old rooms with visible signs of wear and tear in the rooms

10/10

Exceptional

27 Apr 2026

Giscard

Tengo 7 años viajando al paso y este hotel siempre mantiene su estatus

Family

10/10

Exceptional

22 Apr 2026

robyn

Wonderful that is protected from the sun. Front desk staff is very friendly. Quick to fix an issues I had. Club down stairs can get alittle loud but did really disturb our trip

10/10

Exceptional

21 Apr 2026

Jenna

Loved the pool! And breakfast and the rooms were clean will be staying again

Family

6/10

Pleasant

20 Apr 2026

Paul

The windows were extremely dirty. The rooms had a funky smell and poorly cleaned. In fact we found a quarter on the floor so we are relatively sure they were not vacuumed. One day of our stay the room was not serviced at all and we had to request clean towels. The weekend kitchen staff was not real friendly or motivated. Many breakfast items were cold and the tables were not cleaned. The silverware was literally the dirtiest I have ever seen in an eating establishment anywhere in the world! The breakfast staff on Monday morning was engaged, cheerful, and cleaning constantly.

Family

10/10

Exceptional

19 Apr 2026

Christine

Everything was great!! Thank you

Self

4/10

Poor

19 Apr 2026

omar

Breakfast need improvement and longer hours. I need to use printer at pc area it didn’t work. Had to bother front desk. Also common areas need deep cleaning. I would have to do the number when I get back home because I believe I was overly charge.

Family_with_children

8/10

Excellent

14 Apr 2026

Yanet

Great pool

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Zeph

Excellent

6/10

Pleasant

09 Apr 2026

Braedon

Bathtub plugged they were supposed to fix it but never did. Hotel room deactivated every time I left the room.

6/10

Pleasant

06 Apr 2026

Jesus

Room was very dusty

Family_with_children

6/10

Pleasant

06 Apr 2026

cesar

Breakfast can get better

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Edgar

Breakfast was good, although many items were gone by the time we got there. The room was average, the beds small and uncomfortable. The hot tub was not warm definitely not hot and the pool had murky water. Front desk attendant was friendly. The property definitely needs cleaning. Lobby, hallways were dirty with debris, carpets stained and unraveling in places. Will not be returning.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Kimberlaine

On the breakfast, we must’ve got there late because there wasn’t much to choose from. I thought we got there at a reasonable time. At the pool. They did not have towels ready for us to use an in the room. We want extra towels because we have Longhair and we like to use separate towels for our hair.. so no towels at all or extra towels

2/10

Poor

29 Mar 2026

LaShonda

There was pet hair left on the floors. No cleanliness, the beds had black specs on it, don’t know what from. One room the lights flicker and turn off at times.
The bathroom seemed to be cleaned. Hair was left in the tub, and on the counters. Pubic hairs left on the toilet seat.
Chairs are stained and it was damp when we checked into the room.
Dog toys left under the bed. Missing chairs and lamp for desk in one room.
Fire alarm was hanging off in one room. The pool and the pictures online do not look anything like the hotel. Rented three rooms to not be given a refund from this hotel but provided a 50$ after spending nearly 1000$ on the rooms. This is a place that glams up their online pictures, basic catfish is a Motel Vibe

Business Family_with_children

2/10

Poor

27 Mar 2026

Erika

breakfast good
restnof the hotel horrible

Family_with_children

10/10

Exceptional

21 Mar 2026

Chris

Very clean and quiet room. Great parking and easy on and off I-10. Definitely would stay again

Family

8/10

Excellent

12 Mar 2026

Munkhchimeg

It’s ok! The breakfast not really good. Hallway smelled like smoke even in the smoke free zone.

Family_with_children

10/10

Exceptional

02 Mar 2026

Moises

Nice hotel

8/10

Excellent

02 Mar 2026

Thang

Clean room. Good services. Excellent breakfast.

Self

2/10

Poor

27 Feb 2026

Javier

The hotel it self was nice. The only thing I will never return to a hotel that charges your credit card without confirming to the customer the charge. My mom came from out of town a made a reservation at that location. She was with my niece and her dog. I decided to book a room after we spoke with my mother to spend time together. I received a room about 4-5 doors from my mothers room. We really enjoyed our stay but the next day I saw a $40.00 charge on my credit card for a PET FEE for a pet I did not have in my room. My mother had paid the pet fee on her booking. I went back to report the charge to the hotel and the front desk agent told me that there was nothing I could do about it. She had charge my card because she saw the dog with me, which is true but he was not staying in my room. She was rude and yelling at me to leave because there was nothing I could do. She just guess the dog was staying in my room without confirming or telling me at check out which I would of been happy to pay if I did have the dog stayed in my room. It's not about the money , is about the way the front desk agent handle it which was really disrespectful and charging my card without confirming the situation. I will get my mothers booking info and proof the PET FEE was paid by her and fight the charges. I know it's only $40.00 but the way that agent stole it was just wrong.

Family_with_children

2/10

Poor

12 Feb 2026

Norma

The ac did not work, the pool was not indoor nor heated as they indicated on your website, and the breakfast was made with everything spicy.not regular kids friendly breakfast.

10/10

Exceptional

09 Feb 2026

Tomas Margarita

The room was very comfortable. Very clean. The beds were nice and fluffy.

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Verified traveler

It is an older hotel. The room was adequate. The plumbing was aged, but adequate. The person next door was either smoking a pipe or vaping on and off all night - despite our complaints to the desk. The smell was very strong. The ventilation was good enough to remove the smell within an hour. We will pay a little more to stay at a newer place next time.

Leisure Partner

2/10

Poor

08 Feb 2026

Cristian V

The front desk lady was super friendly.
My room was horrible, it felt dirty, the floors were filthy, and the sheets didn't look clean. We had to check out go to a other hotel..

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Latoya

The room was a nice size, big bathroom and the staff was nice. I would stay here again .

Friends_and_family Friends

4/10

Poor

01 Feb 2026

Lisa

Pool heater wasn’t working and then pool closed. The “game room” is just that. There’s a pool table and table games. Nothing electronic like an arcade. It took several requests to receive clean towels. The beds are terrible. Every time I moved I could hear the spring in the bed.

The pictures definitely make the rooms appear nicer than they actually are in person.

Leisure Family

10/10

Exceptional

25 Jan 2026

Frank

Every thing

Business

2/10

Poor

18 Jan 2026

Bryce

Rooms are very dirty, beds are small it’s a old motel

10/10

Exceptional

18 Jan 2026

Zoraida

Breakfast is one of my favorite things in this Western...

Leisure Self

2/10

Poor

11 Jan 2026

Lane

Lipstick on a pig. Grand lobby and cool pool area then the old bones of a 1970s resort set in. Low ceilings, small bathrooms, confusing hallways. Many rooms have windows that used to face an outside walkway which has now been converted to interior space. Lobby and pool would make a great party location but I would not have people stay here. Furniture and such is modern so that helps.

Business Self

2/10

Poor

09 Jan 2026

Elvira

Room was run down, remote was broken, no blow dryer, alarm clock didn't work, people living in their vehicle in the parking lot.

Leisure Pet

8/10

Excellent

06 Jan 2026

John

I enjoyed flying

Business

4/10

Poor

05 Jan 2026

kurt

Was very disappointed

Business_and_leisure Self

4/10

Poor

05 Jan 2026

Kris

Room was not clean and the hotel sees to be run down right now.

Had no hot water as well for the bathroom

2/10

Poor

05 Jan 2026

Summer

Won’t stay there again. Ended up leaving and didn’t finish food

10/10

Exceptional

31 Dec 2025

Arahi

There wasn't much of a selection for breakfast, the room was super clean and the bed was extra comfortable hot tub was perfect temperature

Partner

10/10

Exceptional

30 Dec 2025

jose

Very clean rooms and the staff was wonderful and also the complementary breakfast in the morning very very good.

Leisure

8/10

Excellent

30 Dec 2025

Linda

Clean, easy access to I 10

Leisure Family

10/10

Exceptional

20 Dec 2025

Jose

Yes

2/10

Poor

14 Dec 2025

Delbert

No Airport shuttle after customer service said they were 24/7

2/10

Poor

13 Dec 2025

Debra

The room was disgusting. The sink was backed up from a disposable razor jammed in it. The shower head was broken & there were long black hairs all over the inside of the shower. No hot water in shower. Because the room was so dirty we chose not to eat our complimentary breakfast there. Also breakfast doesn’t start till 7 which makes it impossible to leaving early to hit the road.

Leisure Family

2/10

Poor

08 Dec 2025

Roberto

Room neglected, old furniture, super bad breakfast

Leisure Family

2/10

Poor

03 Dec 2025

brian

The heat didn’t work so room temperature was 64 degrees.

Business

10/10

Exceptional

01 Dec 2025

Annie

Staff went above the call of duty. Breakfast was very good for my dietary needs.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Guy L

thanks

Business Self

6/10

Pleasant

30 Nov 2025

Marianne

Main issue was that the concierge wouldn't let us check in 30min before 3pm when the hotel had plenty of rooms available. I would understand if it was all booked but we just needed to put out luggage away while we went out for a sunset at white sands. We even checked out early in the morning, what did you have to lose on 30min early check in?

Leisure Family

4/10

Poor

30 Nov 2025

Erika

My room was so dirty. The floors were disgusting. The carpet throughout the hotel was nasty. The AC in my room didn’t work. Would not stay again.

Self

8/10

Excellent

30 Nov 2025

Rebecca

The room was very clean, with crisp white linens & towels. However, the sheets, comforter & towels had a heavy bleach odor. The bed was very comfortable, & loved the pillows. The hotel in general needs a general facelift. It’s seen better days, & a fresh coat of paint with new hall carpet would give the whole appearance at least another star, maybe 2. Location was very convenient, on the frontage road just off the freeway. There are dining options close by, but I didn’t venture out after arriving. Went straight to bed & although my room faced the freeway, it was surprisingly quiet. Only sleep interruption was the next door guest kept slamming the door thru the night. Don’t understand people who do that. The thermostat was set at a great temp. Not too cold, not too warm. I personally appreciated that. Nice & comfy upon entering the room. Overall, I’d stay here again.

Leisure Self

2/10

Poor

30 Nov 2025

Debra

The breakfast was always cold. Stayed 8 nights and each morning cold same old breakfast . Yogurt machine was down for two days straight ( no yogurt in it). The male worker there watched you like a hawk on what you were serving yourself. Everyday eggs and sausage.
old fruit apple and Melon. Vestal tasted

Friends_and_family Family

4/10

Poor

26 Nov 2025

Jimmy

Out side looks great inside needs remodeling.

Friends_and_family Family

2/10

Poor

21 Nov 2025

JESUS GILBERTO

The hotel room floor was extremely dirty as I proceeded to clean the immediate floor next to the bed. Black and brown came off into the white towel. The electrical outlet behind the bed, below the headboard was broken with live electrical wires exposed. The sink faucet fixture was extremely loose. The bathroom towel rack was loose and frustrating as an everyday use. The alarm clock was not working and broken.
All of these issues, problems, and safety concerns were addressed to the front desk the next following morning. The young lady in the front desk did not seem to be concerned as did not ask for my room number. My room number was 107. I stayed there from November 13, 2025, to November 20, 2025. Very disappointing as no issues were corrected throughout the week nor was I offered to be moved to another room.
I will not be staying in another Best Western Hotel. Very poorly operated with lack of professionalism.

Leisure Self

4/10

Poor

17 Nov 2025

Olga

El cuarto estaba sucio y la tasa del baño se movía toda al sentarse,los pasillos estaban muyyy sucio al parecer no habían pasado la aspiradora por mucho tiempo. Todo en general se miraba sucio no me gustó nada ese hotel.

Leisure Partner