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Colonial Ciudad Juarez
Ciudad Juarez · Mexico
Ave Abraham Lincoln 1355View location
7.4/10Very good1,001 Reviews
Cleanliness7.4/10 7.4
Service7.4/10 7.4
Comfort6.6/10 6.6
Condition7.0/10 7.0
Location9.2/10 9.2
Neighborhood7.8/10 7.8
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Colonial Ciudad Juarez
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a reception hall.
At Hotel Colonial Ciudad Juarez, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Featured amenities include a business center, express check-out, and a 24-hour front desk.
Planning an event in Ciudad Juarez? This hotel has 151 square feet (14 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 107 guestrooms.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Show less
With a stay at Hotel Colonial Ciudad Juarez in Ciudad Juárez (Zona Pronaf), you'll be a 4-minute drive from Paso del Norte International Bridge and 9 minutes from Sun Bowl Stadium. This hotel is 7.7 mi (12.3 km) from Fort Bliss and 6.6 mi (10.5 km) from American Consulate.
Make yourself at home in one of the 120 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include desks, and housekeeping is provided daily.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Ciudad Juárez? This hotel has 151 square feet (14 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Parking height restrictions apply
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs are allowed
Maximum number of pets per room 1
Pets cannot be left unattended
Important information
-
You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number HCF800313RF0
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MXN 250 for adults and MXN 250 for children
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 560 per pet, per day
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Plaza de las Americas
1 km / 0.6 mi
Ciudad Juárez Art Museum
1 km / 0.6 mi
Chamizal Federal Public Park
1.7 km / 1 mi
Hospital de la Mujer
1.7 km / 1.1 mi
Edificio de Posgrado UACH
1.8 km / 1.1 mi
Paso del Norte Cultural Center
1.8 km / 1.1 mi
Chamizal Museum of Archaeology
1.9 km / 1.2 mi
Benito Juárez Olympic Stadium
1.9 km / 1.2 mi
Estadio 20 de Noviembre
1.9 km / 1.2 mi
Monument Mexicanidad
2.3 km / 1.4 mi
Benito Juarez Monument
3.6 km / 2.3 mi
Museum of the Border Revolution
3.7 km / 2.3 mi
Kentucky Bar & Grill
3.7 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 107
- Number of floors (main building): 2
- Single rooms: 13
- Double rooms: 92
- Junior suites: 4
- hotel
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
Show 33 more facilities & services
- Check-out hour
- Wi-fi
- Transfer service
- Airport Shuttle
- Laundry service
- 24-hour security
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Garden
- Terrace
- Newspapers
- Luggage room
- BBQ facilities
- Private pool
- Bar
- Restaurant
- Non-smoking area
- Conference room
- Meeting room
- Business centre
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungersExtra charge
- Parasols
- Children playground
- TV lounge
- Game room
- Spa treatmentsExtra charge
- Breakfast
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE POOL VIEWDOUBLE • POOL VIEWDBL.VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
DOUBLE POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
QUADRUPLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room POOL VIEWRoom • POOL VIEWROO.VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
Room POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GARDEN VIEW KING BEDDOUBLE • GARDEN VIEW KING BEDDBL.GV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityColonial Ciudad Juarez
DOUBLE GARDEN VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Colonial Ciudad Juarez
100
reviews shown
LUIS
Habaneros restaurant next door is perfect
Evelyn
Todo muy bien muy limpio y buen servicio al cliente,sin embargo me tocó la mala suerte que duramos sin luz como por 5hrs por arreglos que estaban haciendo ellos.
De ahí en más todo bien sólo sugeriría una máquina de hielo o bebidas frías y está perfecto
De ahí en más todo bien sólo sugeriría una máquina de hielo o bebidas frías y está perfecto
Reyna
Rooms were clean, the parking was more than ample and the staff were very kind. The only two things that were bothersome were that the bathroom extractor didn’t work, so that made the whole room swampy after someone took a bath, and the rooms weren’t really soundproof, so you could hear every car and person passing outside.
Sabrina
Parking was safe. Easy access.Staff was very comprehensive and we were upgraded to a suite due to the circumstances.
Jose
I didn’t eat breakfast. TV didn’t function, or poor quality reception.
Devin
Hotel itself is nice, but the whole reason we booked a room at this hotel was to use the pool which was closed. They didn't offer any discounts or any other options for the inconvenience. If you need a place to sleep it's a decent hotel though.
Antonio
Excellent location
Hector
Nice
Christian
Management are so kind thanks for everything
Daniel
Safe area to be at. Pool very clean and staff very friendly
Alexandro
Every time I go there, they treat me very nice. The brooms are clean. They always give me a disabled room with some kind of chair to put under the shower as I am in a wheelchair.
Edgar
Room , amenities
LUIS
The room was spotless, the people were courteous, I had a good experience
Richard
Staff was great. Room was okay- what you would expect from Mexico budget accommodations. Other guests were loud. They kept locking and unlocking cars until about 0300 and the horn honked every time they did. 2 different times they left between 0100 and 0200 for a beer run and were rather loud upon return. Not good sleep due to these interruptions.
Cristina
Room was clean. I would have appreciated tissue paper as the slot was empty. I also noticed there was coffe in the lobby the next morning, would have been nice if the staff shared this when we first checked in.
Jose
I had a great stay but the floors are very dirty
if you walk barefoot the bottom of your feet get very dirty and you have to wash your feet again..
if you walk barefoot the bottom of your feet get very dirty and you have to wash your feet again..
Brandy
Ended up having to pay extra money at checkout after they told me a different total when I first checked in will never be coming back to this hotel ever again. Woke us up at 2AM to inform us about another charge after the first charge They also failed to inform us about the marathon that was held the day we were going to check out so roads were closed & the rooms smell
Gabriela
Muya bien
Alexandro
Nice people, always ready to serve you in an efficient way, definitely I will be going to that hotel every time that I need to go to juarez Mexico
Alexandro
Need to have a stool under the shower so I can take a shower due to the fact that I’m in wheelchair they never had one
Eric
I’m accustomed
Daniel
Area around the property is nice. The property itself is very nice and well maintained. Very clean rooms. Staff is friendly as well.
Sergio
The hotel does not look like the pictures
Eric
Nice
Jose
El personal es de primera, blanquita en recepción, siempre buscando la forma de que tu estadía sea de lo más placentero, Lupita y todo el personal de limpieza y mantenimiento, solo agradecimiento tengo para todos, y nos vemos pronto. Mi lugar favorito en Juárez , personal e instalaciones de primera.
Katrina
Not a great experience
The room wasn't as clean as it should be. The bathroom was dirty, the only towels provided are 2 bath towels, no wash cloths or hand towels. You can not check in before 3 pm, not even 5 minutes early. No coffee available on premises. Grounds were clean and well maintained, parking lot is tight if the hotel is full. Remote for TV requires a deposit before getting from front desk.
Eric
I didn’t like the fact that for the ac to stay running you had to keep your key card in a slot other than that it was a good clean place staff was very attentive
Jose
El personal es de primera, las instalaciones muy limpias y con buen mantenimiento.
Fabiola
La habitacion era MUY DIFERENTE a lo que muestran inlin
Issac
Good
Alvaro
Todo bien
Victor
Good time and the pool was a plus
Good i had a good time, im gonna return again. Only bad thing i saw a roach in the restroom.
Barbara
Everything was ok
Martin
It was a relaxing stay.
Rebecca
Will not stay there again
Salma
Poor staff and management
Angel Alfonso
Swimming pool area.
Napoleon
Good hotel
BONNEY....(RONNIE)
trip to paradise
every employee was very good to me with warm smiles and being very welcoming..will be coming back
Lydia E
Is a Safe place.
Frank
Property was nice just in a bad area.
Rita
La televicion no tenia control, habia mal aroma en la habitacion...
Angel Alfonso
This place charge for everything
carmen
Sería excelente si tuvierán cafetera, microwave y refri en sus habitaciones. Poner toallas, agua y jabones de acuerdo a la cantidad de huespedes que esten en ese momento en esa habitación .
Christian
My big disappointment was that when I did the booking, I chose a room suppose has a mixed bathroom: shower and bath, but the room which given me didn't have. so they changed my booking or they have set up wrong information to Expedia app.So i feel defraud, whichever was the reason they lied me.
Maria
Clean. Close to bridge.
Angel Alfonso
The staff male receptionist were no educated
LUIS
There's a restaurant bar next door
Lily
Staff was rude
Judas Diaz de
Great pool and patio for the summer. Clean, quiet.
Jesus
During my stays my room didn't get cleaned up, we ran out of toilet paper, it was a lot of trash under the beds.
When I booked my room it has a king side bed, when we showed up at the hotel they had give it to someone else, i asked why and the receptionist told me that they didn't have none so we ended up with a double bed, we will not staying in the hotel again!
When I booked my room it has a king side bed, when we showed up at the hotel they had give it to someone else, i asked why and the receptionist told me that they didn't have none so we ended up with a double bed, we will not staying in the hotel again!
MarySun
The website says restaurant and bar inside hotel and no, it is next to the hotel
Claudia
Terrible place to stay. The front desk ladies were rude and not helpful. The ramp for wheelchair is broken and unusable. They tried to charge us more for things we did not use. They did not allow us to pick up and drop off my family members as there is a “no visitor” policy. Terrible place!!!
Jaime
:)
Ricardo
Its was ok but upstairs guets could hear them talking til 3am
Guadalupe
We had a terrible experience with staff they don’t allow visitors not even for a couple of hours and if your are bringing your mother from out of town to spend the weekend and they don’t allow you to go an visit, not staying just visit it sucks we had to go to the park chamizal and out restaurant to be together
carlos
Perfect stay
Verified traveler
MA
Good
Cesar
Nasty carpet and nasty smell
Damaris
Olor en el cuarto
Nos emos hospedado algunas ocasiones sin problema, esta ultima ves el cuarto 130 que nos toco tenia fuerte olor a humedad-orina. No fue posible cambiar de cuarto porque el hotel estaba lleno
Mike
The rooms are super dated, no services, the showers flood and was told this is just a common issue they have. Dirty and torn towels. The sink flooded, there was no toilet paper and the wifi was so slow they may as well not have it. For the price it's ridiculous. Nothing like the photos
Jenny Brenda
It needs updates.
LUIS
Very clean and safe
Adrian
Atencion solo no me gusto el piso baño y la calefaccion nunca funciono aventaba el aire friio.
Patricia L.
I liked that they had gated parking and nearby restaurant. I did not like that I had to give a deposit for the iron & tv control; that breakfast was not included, that the bedding and facilities are super old & need repairs and the pool was dirty.
Carlos Enrique
I won’t stay there again, why. there’s no remote control for tv, no ice machine, no telephone in the room, it said play room nothing works and extra fees when you get there.
Rafael
not worth
No water cups ,tv set older than me very disappointed
Rene
I love my stay
Excellent service very friendly staff
Rene
It was amazing friendly stuff great pretty clean awesome pool i really enjoy staying here
Martín
good service housekeeping
Marco
It was quit . Was able to sleep.
Evangeline
The staff is not friendly at all. The place is run down. It needs a face lift bad. The rooms are so out dated, it terrible. They don't allow you visitors. We wanted to visit with family around the pool area for the evening, and it wasn't allowed.
Our room was never cleaned. Had to call and ask for toilet paper. There was no bath matt, they didn't supply shampoo and conditioner, the towels were so thin, it was just plain terrible. I will never stay here again and do not recommend it to anyone,
Our room was never cleaned. Had to call and ask for toilet paper. There was no bath matt, they didn't supply shampoo and conditioner, the towels were so thin, it was just plain terrible. I will never stay here again and do not recommend it to anyone,
Aida
Everything was perfect. Don jesus the security guy at night is the best he help us with our heavy suitcases and was extremly nice. Reception staff too. Had travel to diferent countries and stayed in 5 start hotels many times had never encounter a person that goes the extra mile to give the best customer service like Don Jesus hope management read this review and appreciate what an amazing team they have. Will definitely stay here again.
ruben
I didn't like anything. Horrible and real bad looking rooms and parking lot. It seems like an abandon fill. Room are nothing do with expedia pictures and description . I would never recommend this hotel.
fernando
loved how staff was polite and had attention to detail to tryand make our stay confortable
Dalia
The price for the hotel was to much for the room. The furniture/appliances extremly outdated.
Mario
Love the area clean pools. Our room 239 was very outdated nothing like pictures online (my sisters room was as listed online, couldn’t switch rooms as hotel was sold out) Room needs better lighting too dark, broken hanging light fixture near window, curtains missing clips would not close had to use bobby pin. Only given half roll of toilet paper. When issues were addressed they asked us to write it down & put in comments box. At checkout advised we didn’t have a remote for tv, were told we were supposed to request it & leave deposit was not informed of this during check in. Not worth $89 dollars.
juan
Location is good, but... Time to check in takes for ever, they ask for a deposit for everything, towels, remote control for the tv, Wich we never get. The AC did not work, jus to towels in the room, ask for more and never get them. Soap, and bathroom bathroom articles very limited. And access to the rooms very complicated. Do not recommend this place at all
Jesus
Todo muy bien
Humberto
Pools were nice. But didnt enjoy that couldn't have food or certain things around pool area. No toilet paper just the one already there. No phone to call from desk and front desk people not to happy or friendly.
Jorge
Privacy and clean
Robin
I travel a lot, mostly in the USA. In the last few years finding a clean hotel has been a challenge. I’m beginning to get a phobia about it after 3 incidences of bedbugs along with the usual sloppy room cleaning. This place is nice. The housekeeping is excellent. The staff very helpful albeit Spanish speaking. Security is very good. You even get your own wifi password. You will have to put a deposit for your towels and remote control but it’s minimal and there’s probably a reason for it. I would happily return here again.
eduardo amador
Rude staff
Aldair
Good and affordable place
Javier
There are better places
No good enough. when we regesterd we had to make a deposit that we knew nothing bout till we got there. 500.00 pesos, for tv remote control and we'll use of room... first time I've heard of something like this, when we got to the room tv wasn't working, bathroom very slippery, and they don't supply a rug. Big safety hazzard. Then we went to the pool, used the towels, if we wanted an extra towel, there was another fee of 200 pesos for each towel, there was a dead cockroach on one side of the bed, an in the bathtub there were many small cockroaches. The mattress was worn on one side. Making it hard to get a good rest.
Rosa
Not recommend this hotel
Bad experience, the front desk personal weren’t rude , but incompetent, I reserved 2 rooms , my confirmation email n receipt showed the 2 rooms being charged and they only showed 1 , we got there at 3 Wich is check in and it was 9 pm and they never gave me the 2 nd room , the rooms smelled dingy from old dirty carpeting , very outdated , bed looked hard , the tv remote did not work , the only thing I liked was a clean pool , Wich we had to hang out there while they resolved the issue of the 2 nd room , I contacted Hotels.com n they weren’t of any help either , I had to spend an additional fee to get another room , still waiting on a refund .
Araseli
The first room that was given to us, the A C didnt work. Its too pricey for what they have.
Verified traveler
We arrived late at night. At that time the registration was already closed. The security/attendant took care of us. He was so rude we almost left the place to sleep in the vehicle. He walked us to our room and went in with us and would not leave, very creepy. We did not feel safe, he recorded our truck as we parked and took pictures of our license.
The room was dirty. Bed sheets were dirty. We took everything off the bed and placed towels to sleep. It was that dirty. We cancelled the second night.
The room was dirty. Bed sheets were dirty. We took everything off the bed and placed towels to sleep. It was that dirty. We cancelled the second night.
Verified traveler
I like the staff very friendly and helpfulness.But the hotel is not in very good conditions as you guys show in the pictures. Those pictures are old when the hotel was in good condition. The carpets are worn and dirty. The furnitures old. No towels for the pool and matt for the shower. Room doors don't have a security look. Telephone wasn't working till. I did request change of room and they did it but the 2nd room the same history. I'll rate this hotel as 1 o maybe 2 stars. I personally don't recommend to stay here.
Marco
No food no alcohol no smoking on pool area ,no restaurant no bar on site 😏, .Rooms are ok.
Reymundo
Bad air conditioning
The air conditioning in the rooms was sub par especially during these hot summer nights. Hopefully they think of upgrading to newer units. Over all have stayed here at colonial a few times and service has been awesome.
Christopher
Policy over business
I didn’t stay here. Y’all would refund my money on this and lost me forever. I will never use Expedia or Expedia brands again. I was happy using you until El Paso costed me 3 hotels for a one night stay.
Business is more important than ridges policy
Kiss it
Business is more important than ridges policy
Kiss it
Verified traveler
Bad
Well we have to change to a different room because the first one it was so duty old and have pills on the floor the second one had cocaroach
Alfredo
Bad
Smells nasty and the owner gets on your business. He sees everything
Verified traveler
Extremely old facility needs to be remodeled.
The price paid is not worth it however the location is great.
The price paid is not worth it however the location is great.
Jesus
Internet never works. We can bring even water to our room. Is old place. Clean i must admit.
Verified traveler
Place is old and does not look like the pictures. Rooms are not that clean and smell funky.
JOSE
BEWARE..The worst experience EVER!!
This has honestly been the worst experience in my life. The room had no heater, and the temps were 14-17 degrees. We got woken up by a lady screaming down the hallways in spanish \"help, help me\". Security and front desk did nothing. This was going on for about 45 mins. They had no blankets, only 2 sheets on the beds. Room was flithy, had not been vacummed. We will NEVER stay here again. I don't care if the night is FREE. I contacted Hotels.com and I am still waiting for a response. I had my kids and 80yr old mother with me. Please do not stay here....
ROBERT
The room was good but the Ad for the hotel showed mini fridge microwave and hair dryer. This room had none. When I asked front desk if I could get these I was told it would be double the price I was paying now. Very deceptive
Location & surroundings
Colonial Ciudad Juarez
Ave Abraham Lincoln 1355, Ciudad Juarez, Mexico
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Colonial Ciudad Juarez
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