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BED AND BREAKFAST
Breakfast is included with your stay.
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Holiday Inn Express El Paso - Downtown By IHG
El Paso - TX · United States
409 E. Missouri AveView location
8.6/10Excellent1,000 Reviews
Cleanliness8.6/10 8.6
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition8.2/10 8.2
Amenities8.4/10 8.4
See all ratings- Business hotels
- Pet friendly Hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Holiday Inn Express El Paso - Downtown By IHG
The Holiday Inn Express El Paso offers a prime location off I-10, providing easy access to businesses and attractions. Corporate travelers benefit from amenities like the 24-hour Business Center with complimentary high-speed internet access.
The hotel is also conveniently located near financial, government, and medical centers, as well as Fort Bliss Army Base and the El Paso Convention Center.
Leisure travelers will appreciate the hotel's proximity to attractions such as the Chihuahuas Triple-A Baseball Field, El Paso Performing Arts Center, Western Playland Amusement Park, the El Paso Museum of Art, the Wyler Aerial Tramway, and the Outlet Shoppes at El Paso.
Start your day with the complimentary hot Express Start Breakfast Bar and enjoy a variety of delicious items. Consider the Holiday Inn Express for your next stay in El Paso.
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With a stay at HI Express El Paso Downtown by IHG, you'll be centrally located in El Paso, within a 5-minute drive of Sun Bowl Stadium and Paso del Norte International Bridge. This hotel is 8.2 mi (13.2 km) from Fort Bliss and 8.5 mi (13.7 km) from American Consulate.
Make yourself at home in one of the 112 guestrooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in El Paso? This hotel has 1200 square feet (108 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Spoken Language
English
Spanish
Nearby attractions
San Jacinto Plaza
0.5 km / 0.3 mi
El Paso Scottish Rite Temple and Museum
0.6 km / 0.4 mi
Sensorium
0.6 km / 0.4 mi
Southwest University Park
0.7 km / 0.4 mi
El Paso Museum of History
0.7 km / 0.4 mi
Insights Science Museum
0.7 km / 0.4 mi
St. Patrick Cathedral
0.7 km / 0.4 mi
El Paso Museum of Art
0.7 km / 0.4 mi
Plaza Theater
0.7 km / 0.5 mi
El Paso Symphony Orchestra
0.8 km / 0.5 mi
El Paso City Hall
0.8 km / 0.5 mi
El Paso Downtown Artist and Farmer's Market
1.2 km / 0.8 mi
International Museum of Art
1.2 km / 0.8 mi
Judson F. Williams Convention Center
1.3 km / 0.8 mi
Las Palmas Medical Center
1.4 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 112
- Number of floors (main building): 9
- Double rooms: 55
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-out
- Wi-fiExtra charge
- Car hire
Show 23 more facilities & services
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- Hotel safe
- Lift accessExtra charge
- Shop
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- BarExtra charge
- Conference room
- Meeting room
- Printer
- Business centre
- Fax
- Breakfast
- Non-smoking establishment
- FitnessExtra charge
- GolfExtra charge
- TennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARD • 1 Bedroom • 25 m²ROO.ST
Room overview
Smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Wi-fi
- Toiletries
- Desk
- Cable TV
Show all 12 amenities
- Bathroom: 1
- Hairdryer
- TV
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
Room STANDARD
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Room amenities
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Wi-fi
- Toiletries
- Desk
- Cable TV
- Bathroom: 1
- Hairdryer
- TV
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE MOUNTAIN VIEWQUADRUPLE • MOUNTAIN VIEWQUA.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
QUADRUPLE MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 7 m²DBL.2Q-1
Room overview
Non-smoking room- Room size
- 7 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Mini fridge
- Microwave
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 7 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Room amenities
- Wi-fi
- Mini fridge
- Microwave
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 10 m²DBL.KG
Room overview
Non-smoking room- Room size
- 10 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fridge
- Bathroom: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Wi-fi
Show all 13 amenities
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 10 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Fridge
- Bathroom: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Wi-fi
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE BUSINESS KING BEDDOUBLE • BUSINESS KING BEDDBL.BS-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BUSINESS KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE BUSINESS KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BUSINESS KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BS-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 11 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 11 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Microwave
- Internet access
- Mini fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 11 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Wi-fi
- Microwave
- Internet access
- Mini fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKINGQUA.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
QUADRUPLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 6 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 6 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE TWO QUEEN BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 6 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express El Paso - Downtown By IHG
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Holiday Inn Express El Paso - Downtown By IHG
100
reviews shown
Blanca
Great hotel to stay
brent
Great stay. There was construction on the parking lot but the staff ensured you were able to park and get around.
Job
★☆☆☆☆ Terrible Service and Complete Lack of Communication
Our stay at this hotel was incredibly frustrating, and we will definitely not be returning.
From the exact minute we stepped into our room, the TV did not work, displaying a \"No Signal\" error message. What followed was a masterclass in terrible customer service:
Ghosted by the Front Desk: We tried calling the front desk many, many times with absolutely no response.
Empty Promises: We finally walked down to the lobby in person. We were told a technician would come up. He arrived, admitted he couldn't fix it, and said he would see if he could find us another TV. He never returned.
More Unanswered Calls: After waiting two hours, we tried calling the front desk again. Once again, it took numerous attempts just to get someone to answer.
Delayed Solutions: Eventually, someone else came up and told us the TV was broken but they could get us a replacement in the morning. Surprise, surprise—the next morning came and went with no TV, no phone call, and no updates.
End of the Line: By the time we inquired about it again, we were so thoroughly frustrated that we just gave up and checked out.
It is completely unacceptable to pay full price for a room with advertised amenities, only to receive a broken product and zero support. The most ironic part of this entire ordeal is that the hotel has signs posted everywhere telling guests to \"call the front desk if you need anything\"—yet it was entirely impossible to get ahold of anyone
Our stay at this hotel was incredibly frustrating, and we will definitely not be returning.
From the exact minute we stepped into our room, the TV did not work, displaying a \"No Signal\" error message. What followed was a masterclass in terrible customer service:
Ghosted by the Front Desk: We tried calling the front desk many, many times with absolutely no response.
Empty Promises: We finally walked down to the lobby in person. We were told a technician would come up. He arrived, admitted he couldn't fix it, and said he would see if he could find us another TV. He never returned.
More Unanswered Calls: After waiting two hours, we tried calling the front desk again. Once again, it took numerous attempts just to get someone to answer.
Delayed Solutions: Eventually, someone else came up and told us the TV was broken but they could get us a replacement in the morning. Surprise, surprise—the next morning came and went with no TV, no phone call, and no updates.
End of the Line: By the time we inquired about it again, we were so thoroughly frustrated that we just gave up and checked out.
It is completely unacceptable to pay full price for a room with advertised amenities, only to receive a broken product and zero support. The most ironic part of this entire ordeal is that the hotel has signs posted everywhere telling guests to \"call the front desk if you need anything\"—yet it was entirely impossible to get ahold of anyone
Miriam
Everything was great! The room was super clean, and staff was very helpful and friendly. Will definitely stay here again.
Norma
There is very little parking, ice machine does not work and shower didn't work
Logan
One night stay. Definitely will use in future. Easy access. Walkable restaurants. Clean facility and room.
Michael
Homeless people kept walking through the lobby to use the bathroom. TVs didn’t work in the whole hotel.
On the plus side Angel at the front desk couldn’t have been nicer about a refund
On the plus side Angel at the front desk couldn’t have been nicer about a refund
Carlos
Good morning Breakfast& friendly staff 10/10
miguel
Clean and easy good breakfast
Yolanda
We thoroughly enjoyed our stay. The room was clean and very comfortable. Breakfast was outstanding.
Barbara
The room furniture was well worn, the window shade taped up with duct tape and the upholstered chair was stained.
Angelica
Room was clean, staff was friendly, enough parking, didn’t use the pool but it looked nice, close to downtown
Walter
Staff was cold both at check-in and checkout. Robots would probably have been friendlier. The staff tending the breakfast bar was on het phone while some the items were depleted. Won’t stay here again.
Perla
Everything was great from the staff to the hotel room.
Guadalupe
Everything was great the only downside was that there were no parking spots available.
Beckie
Would definitely stay there if passing through again. Very clean and good area
Michael
Great stay. Good value.
Franco
Good location
Martha
The entire property was very clean but the lobby was too hot at all times.
Ivan
The hallways going to the room smelle
Stuart
Breakfast was great. Staff was helpful finding me parking when I got in late at night.
Jorge
Excellent
J. M.
Breakfast great; lobby was warm—a/c either wasn’t working or turned too hot
Rikki
Thank you for a great stay. Pool was open for use. Love that. Staff was helpful even late night.
paola
The hotel is decent for a short stay. You find parking easily, which is definitely a plus. However, the rooms are a bit outdated. The refrigerator constantly wobbled when opening the door, the bed squeaked, and the carpet had several visible stains.
The biggest disappointment was the customer service. The staff at check-in appeared unhappy and unwelcoming. They were not friendly, and did not even respond to a simple greeting when guests arrived.
Overall, the hotel is acceptable for a few nights, but the condition of the rooms and especially the attitude of the front desk staff leave plenty of room for improvement.
The biggest disappointment was the customer service. The staff at check-in appeared unhappy and unwelcoming. They were not friendly, and did not even respond to a simple greeting when guests arrived.
Overall, the hotel is acceptable for a few nights, but the condition of the rooms and especially the attitude of the front desk staff leave plenty of room for improvement.
Eliza
Great service nice people clean rooms very comfortable welcoming
Israel
The hotel is comfortable and clean. The staff are always helpful and kind. Parking can get a little packed on weekends. Great location.
Maria del Carmen
El joven que nos recibió a las 2:30 de la tarde, nos dio un servicio excelente, muy amable, quedamos muy satisfechas con su servicio
Pero la mujer que estaba a las 6:30 de la tarde, no fue tan amable, al contrario, ni quería hablar
Muy limpias las habitaciones y baños
Muy bien el estacionamiento y también el desayuno, muchas gracias
Pero la mujer que estaba a las 6:30 de la tarde, no fue tan amable, al contrario, ni quería hablar
Muy limpias las habitaciones y baños
Muy bien el estacionamiento y también el desayuno, muchas gracias
Abigail
The room we had faced the interstate making it very loud. The room itself was decently clean. The halls and dining area were very hot. There were rugs in the entryway that were not flush with the ground making it a trip hazard.
Benjamin
The biggest problem was using exit stairways to exit the property in case of an emergency:
-One led to the pool that was surrounded by a gate.
-The other lead to an area adjacent to the gated pool and when you followed the signs it lead to a 8' high gate latched at the top and blocked by a large mattress at a 30° angle.
Not safe conditions.
-One led to the pool that was surrounded by a gate.
-The other lead to an area adjacent to the gated pool and when you followed the signs it lead to a 8' high gate latched at the top and blocked by a large mattress at a 30° angle.
Not safe conditions.
Stacey
Breakfast was nice: eggs, waffles, oatmeal, cereal, coffee, fruit. The staff allowed us to check-in an hour early and were helpful with extra towels.
Ashley
Long line for check in/out. Make sure to check out early if you can. Room was fine, could hear cars from the highway but wasn’t bad.
Went for BTS concert @ Sunbowl. Short ride to the stadium. Walked back took about 30 min but way better than waiting for an Uber. The walk wasn’t bad at all! So if you’re looking for somewhere to stay for a concert @ sunbowl, this one was great!
Went for BTS concert @ Sunbowl. Short ride to the stadium. Walked back took about 30 min but way better than waiting for an Uber. The walk wasn’t bad at all! So if you’re looking for somewhere to stay for a concert @ sunbowl, this one was great!
Ashley
Everything was great, breakfast was fresh, rooms clean, and close to everything down town
Alejandro
clean room
Jose
Not much of a breakfast.
Kelly
Great location, comfy room, free breakfast
Jennifer
Very clean. Friendly staff
Maria Paulina
Excelente ubicación, para cuándo necesitas hacer negocios en esa área
Dylan
Very fresh and delicous
Joe
Hallway smell bad veryrun down
Jose Ramon
Bkft 9, staff 8, Room 10, parking 10
Arturo
Good
Veronica
Very comfortable
Gerry
Nice, easy stay.
Kyle
Yes
Michele
Great value for the money. Rooms facing highway loud 24/7 noise Not for light sleepers
Great breakfast included
Overall stay good
Great breakfast included
Overall stay good
Monica Judith
.
Mia
Staff was super friendly as always room was good just had a few stains on the couch and the side table was wobbly other than that everything was great as always can’t wait to comeback (: !
MAIRA
Room was not vacuumed, trash and hairs in carpet and bathroom floor, breakfast was terrible the first day everything was cold and it was 9am the eggs weren’t cooked all the way. Front desk staff not polite or friendly at all. Hotel super pricy for what it is, don’t be fooled by the website pictures.
Min
Very nice hotel room for staying, walking distance from the theater.
CARLOS
Room spacious, bed comfy, and clean all around. Breakfast was perfect
Gennadiy
Great location
Rita
Very ceam room, beds were nice room was spacious and breakfast was on point
Gloria
We booked two rooms upon check in they gave us a room that wasn’t clean had food on the desk and the bed wasn’t made. They gave us a new room the next day the keys weren’t working and had to get that resolved. We asked for ice and was told we had to wait because they had to get it from the kitchen and they only had one person in the front. The breakfast was well but overall we were disappointed in our stay.
Alicja
Very good hotel to stay in
Hector
Good
Efren
The room was clean. The building looked remodeled and the rooms as well. Staff was friendly and plenty of parking. Close to everywhere I needed to be!
Beverly
This hotel was amazing everything was clean smelled great and the staff was very nice!
Stacie
Yes
Allan
Great staff
Bethany
The highway is so loud! It keep the room and sleeping from being comfortable.
Leticia
Room was comfortable breakfast was good
Xavier
Room was clean, staff at the front desk was great, and the breakfast was way better than I expected shout out to the breakfast lady and that salsa
Israel
Great area! Clean rooms! Friendly staff!
Jonathan
Clean room. Staff was nice. No issues. They cleaned the room, made the beds, and restocked everything after asking once
Henry
Cool
Laurence
Clean and centrally located
Christopher
Clean rooms, great breakfast, and a very friendly staff. I will stay here from now on.
Elliot
Our first night was good, we had nice hot water and didn't have any issues. The second morning we woke up to no hot water. I had read some reviews that this location has problems with having hot water and that it was usually luke warm at best. Our water was bitter cold. We brushed it off and figured it was a fluke. Next morning, same thing, bitter cold water. The staff finally put up a notice that day that they were having issues with their water. Luckily by the last day we finally had hot water again. If we find ourselves back in El Paso we will not be utilizing this hotel again.
Shirley
The breakfast
Orestis
Everything was excellent, but the breakfast was just amazing
Kevin william
room OK. hotel clean.
Ana
Smooth
Josh
Great place. Reasonably priced
Veronica
clean room, very nice staff
Arturo
There was no hot water in the room to take a shower
Andrew
Our overall stay was excellent. Only issue was a temporary malfunction with the elevator. Our room was clean, staff was professional and courteous. Breakfast was great and the parking lot is well lit and felt safe. Five-Stars all around. Very satisfied and will definitely return and recommend to family and friends.
Jamie
It was great fast and quick!!
Jose
Yes
Dennis
We were disappointed about two things.
1. We had to have staff assistance to get internet.
2. We had to have a staff member come to our room to find ESPN. We had no way of knowing that you have to select channel 20.4 to see a list of available channels. No posted instructions and no labels on what appeared on tv.
Worst experience ever.
1. We had to have staff assistance to get internet.
2. We had to have a staff member come to our room to find ESPN. We had no way of knowing that you have to select channel 20.4 to see a list of available channels. No posted instructions and no labels on what appeared on tv.
Worst experience ever.
Tiffany
Check in took a really long time due to the fact that we booked thru Hotels.com. The room was decent except for the hair that was in the shower all over the walls. One elevator was down and as we were getting ready to leave the one working elevator started having problems closing the doors as well. The breakfast buffet was adequate but the staff was clearly stressed by the amount of people that were eating at the time we were leaving. Overall - I would still stay there but not have very high expectations.
Teresa Ramos
Elevators were a little scary, but at least one worked. We did love the beds and pillows, super comfortable!
Anthony
Very clean room, attentive and courteous staff, nice breakfast, clean lobby and walking distance to restaurants and bars.
jeter
Check in was at 3, I arrived at 4 and It took 20 minutes for my room to be available.
Rebecca
The place was in a good location, clean, the staff was nice....BUT man that highway is LOUD!!! We had a sound machine on high and still could barely sleep. It's a bummer they didn't use better quality windows. The place should be half price for how loud it is.
Jacky
Breakfast was better than expected. Staff was awesome and helpful!
Qianlei
yes to all.
Eduardo
Great customer service from all the staff. Older property but still very good. Great location!
Adrian
Parking lot was horrible was very limited
Osvaldo
Segunda vez y esperemos volver
Farrah Lozano
Good location downtown. Everything is walking distance. Hotel was somewhat presentable. Unfortunately, rooms weren't ready for us to check in by 3pm. Had to wait a momentvfor housekeeping to catch up. The Hotel attendant was rather nice and apologetic. Only 1 elevator worked and it was non stop due to the volume of people. The sairs to go up were located outside. I wasn't happy. We get our room and the space is nice. They layout is nice. Great picture window. It was comfortable to some extent. I recommend this place if your in a budget. Do not stay if you have to pay more than $100 a night.
Bryant
Very dirty very noisy redicoulus
LISHA
Bed and pillows are Comfy. Fairly quiet. Good breakfast. Free parking. Small gym but functional. Only one elevator was functioning when we were there but it didn’t seem to be a problem. Maybe if the front desk people
Were a little more friendly would be nice.
Were a little more friendly would be nice.
Elisabeth
The 2 gentlemen who did our check-in and check-out were amazing.
The breakfast was just ok. The lady was by herself on a very busy Saturday morning which to me was ludacris. The fountain was not working on both days we had breakfast, the potatoes were not enough cooked, the food was coming out too slowly because she was by herself. Not the best experience there.
The rooms are ok and would be better if housekeeping would do a deep clean of the doors and floors once on a while. Same thing with the elevator. Never seen such a dirty floor in a city it has not rain.
Not the place to stay if you're looking for quiet. It's right by the freeway and the windows are not designed to cut out the noise even from the 8th floor.
Overall our stay was just ok.
The breakfast was just ok. The lady was by herself on a very busy Saturday morning which to me was ludacris. The fountain was not working on both days we had breakfast, the potatoes were not enough cooked, the food was coming out too slowly because she was by herself. Not the best experience there.
The rooms are ok and would be better if housekeeping would do a deep clean of the doors and floors once on a while. Same thing with the elevator. Never seen such a dirty floor in a city it has not rain.
Not the place to stay if you're looking for quiet. It's right by the freeway and the windows are not designed to cut out the noise even from the 8th floor.
Overall our stay was just ok.
Jesse
Everything was perfect!
David
Malo
Ana H
Clean
Rahul
Room was facing towards highway i10 which was too noisy
Joaquin
Attentive customer service
Andres
No issues. Easy check in & out.
Location & surroundings
Holiday Inn Express El Paso - Downtown By IHG
409 E. Missouri Ave, El Paso, United States
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Holiday Inn Express El Paso - Downtown By IHG
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