Name: Extended Stay America - El Paso - West
Address: 990 Sunland Park Dr, El Paso, 79922, US

8/10

Excellent

23 Jul 2026

John

The tub had an insert over it and made lots of noise when stepping in it. The shower didn’t have great pressure because the water was still running out tub spout also

6/10

Pleasant

20 Jul 2026

Ingrid

We were needing a place for one night on our driving trip home. The Extended Stay is mainly used by folks who are in town for business or job temporarily and the rooms are set up as an apartment with a kitchen , stove , and cabinets which the renter can store their dishes, etc. Therefore things like a hair dryer, morning coffee maker, shampoo and other bath needs are not available.
Also, there was no hot breakfast served. We could get a cup of coffee from a coffee urn and they had a small assortment of store bought small muffins .
The place was very clean and the staff as helpful as they could be. I had to request a hair dryer and had o run downstairs to get it. Air conditioning was good.

Partner

2/10

Poor

16 Jul 2026

Alex

I had a very disappointing experience with the manager at the 990 Sunland Park Drive location.

I stayed there for approximately two weeks and experienced a slight delay while trying to extend my reservation. During that process, the manager, David, called me and spoke in a very condescending, rude, and aggressive manner. He also threatened to throw my belongings from the room, which I found completely unacceptable.

I have submitted a formal complaint and intend to follow up on the matter.

Based on my experience, I would not recommend this particular location unless there are significant improvements in customer service. I also felt that I was treated differently as a non-Caucasian guest, which made the experience even more concerning. The interaction left me feeling disrespected and unwelcome.

I hope management investigates this matter seriously, as this type of customer service can have a negative impact on the business and its reputation.

Self

6/10

Pleasant

13 Jul 2026

Kathleen

Bathroom tub faucet continually dripped. Bathroom sink cabinet draw top was falling apart. Kitchen floor was sticky and the stove top range did not heat up hot enough to cook food within a reasonable timeframe. Two eggs scrambled was at 45 minutes on high heat when we finally just transferred them to a plate and cooked them in the microwave. Same with the peppers and zucchini. All four burners were tried. On high I could lay my hand on the burner. The rest of the room was fine. Clean sheets and the room itself is very large. Just disappointed with the lack of performance of the stove.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Juan

Pretty good

Family_with_children

4/10

Poor

26 Jun 2026

Stuart

Very run down, holes in ceiling, but was quiet for 1 night.

Family_with_children

10/10

Exceptional

20 Jun 2026

Marco

Looks like the hotel was in the middle of setting up new furnishings and my room was one of the first done. Everything was done well and I had a pleasant stay.

Self

10/10

Exceptional

10 Jun 2026

Dora Maritza

El precio es relativo al hotel, tiene buena ubicación, personal atento, lo único es que huele mucho a viejo, tiene mal olor.

Friends_and_family Family

6/10

Pleasant

12 May 2026

Mario Ivan

La habitación limpia, el colchón del sofá-cama terrible, muy sucio, deformado con los tubos saltados muy difícil dormir ahí.
El staff muy amables , nos proporcionaron cobijas y sábanas para el colchón del sofá -cama.
El aire acondicionado falta que enfríe un poco más.
La ubicación es perfecta, a los alrededores tienen negocios de comida y es fácil salir con vehículo hacia cualquier rumbo.
Sin vehículo es un poco difícil moverse.
Por la mañana ofrecen café de cortesía

Friends_and_family Family

8/10

Excellent

11 May 2026

Bryan

The room was cool and comfortable. I did not use the kitchen

Self

10/10

Exceptional

10 May 2026

Stephanie

10/10 good and close to the stadium.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Rody

Not a negative but air condition or the device is next to bed a little bit to close. Staff was really helpful and assisted us with fast service even before checking in time. Very grateful since we drove out of town for BTS CONCERT for 12 hours and we're not charging 1000s per night as other places.

Family_with_children

10/10

Exceptional

04 May 2026

Cindy

Negative: No hair dryer. Bed to close to air conditioning. Made it difficult getting into bed

Positive : checked us in on the phone because we wouldn’t make it to the hotel until after the BTS concert, was there with key when we got there at 1:30. Room comfortable. The hotel honored our reservation while many other hotels in EP cancelled on people the day of the concert because they could increase cost. Thank you for that. Good people

Partner

8/10

Excellent

04 May 2026

Elsie

The staff was nice for our late check in very accomodating.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Monica

Very good conditions

2/10

Poor

30 Apr 2026

Maria

The place was dirty and smelled bad

2/10

Poor

26 Apr 2026

Maria Guadalupe

Building was old, had a funky smell but the staff was super friendly .. will not stay again there ..

Family_with_children

10/10

Exceptional

25 Apr 2026

Maria

It was perfect..we had three teen girls and a toddler

2/10

Poor

20 Apr 2026

Levi

I’d stay clear of this hotel. The manager, David, not only charged me for my service dogs, but refused refund when I told him I’d just go somewhere else. Worst service ever

Family_with_children

10/10

Exceptional

18 Apr 2026

Lisa

This is my go to hotel in El Paso. I always feel so at home with the kitchen and the large rooms. I love it here. Great area too.

Self

10/10

Exceptional

16 Apr 2026

Carmen

My husband and I have stayed multiple days on two different occasions. We have been pleased with the cleanliness, the helpful, friendly staff and the convenience of the kitchen. Both times, we stayed here because our daughter was in the hospital. The hotel having everything so convenient is a blessing when we were worried about a loved one! PS parking was very easy!

Partner

8/10

Excellent

15 Apr 2026

Donald

There were no utensils or drinking glasses. The shower wasnt the cleanest. There was only about six inches between the wall a/c and the bed. The other side was okay. Located near train tracks. Ibdrove nearly ten hours the day I stayed. Was worn out. The train whistling woke me up at least twice. For an extended stay hotel, I wasnt overly please.to be clear, the staff was great. The room and location? Not so much. Would I stay sgain? No.

Self

10/10

Exceptional

30 Mar 2026

Caleb

Great place

Self

8/10

Excellent

16 Mar 2026

James

Very large room, kitchen was a plus. Great for our family. Lots of space.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Philip

Liked the room, though not enough space between ac/heat unit and bed, actually almost no space.

Partner

10/10

Exceptional

14 Mar 2026

A Mark

Good place to stay. Rooms are lots of room

Self

10/10

Exceptional

22 Feb 2026

Travis

Favorite place to stay

2/10

Poor

16 Feb 2026

Marlene

I paid and booked for two queen beds. I got one queen bed and a couch sofa that the coils were old and horrible. Unfortunately the staff there blamed me booking it on Hotels.com because you sell them they say to like Expedia or somebody else and there’s no guarantees I have never had problems booking through you guys. I checked in about four 430 so I don’t understand how they had no more rooms with two queen beds. I am so frustrated with them.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

John

This is my home away from home when I come to El Paso. The property is safe, clean, convenient and well maintained. Plus, the staff is friendly and happy to help.

Business

8/10

Excellent

21 Jan 2026

Ismael

Spacious room. Air conditioner did not work initially but staff addressed and fixed it in an extremely timely manner. Hair in shower drain but staff addressed and cleaned it in a timely manner. Great staff.

Business

8/10

Excellent

18 Jan 2026

SÔNIA R X R

No breakfast, tom clean, staff great…

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Travis

It’s a very comfortable quiet stay

Business Self

2/10

Poor

06 Jan 2026

JACOB

Very very dirty in the rooms it is truly a shame that the places have to be in such poor conditions the furniture was broken the ceiling was broken it looked very dirty wherever you looked it was really really bad not planning on going back

2/10

Poor

06 Jan 2026

MIGUEL

Nada que decir.

2/10

Poor

04 Jan 2026

MARIELA

The room

6/10

Pleasant

01 Jan 2026

Gustavo

Room was dirty all kinds of hair in the shower, i cleaned it.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Alondra

Bueno para estancias cortas y largas

Friends_and_family Family

2/10

Poor

29 Dec 2025

Norma

The room was not comfortable. There were young men hanging out in the parking lot. I was worried about my belongings and safety. I expressed my concern with the manager of the hotel. He called the police, but the young men continued to remain in the parking lot. It was difficult to sleep during the night due the young kids making loud noises and banging sounds. I will not stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Angel

The hotel is very nice, in a pleasant area close to a shopping mall and good restaurants.

Self

8/10

Excellent

21 Dec 2025

Corina Aaron

We didn't get any breakfast. There was a big group of people that came down together and it was all gone before we could even get any. But we had coffee.

Friends_and_family Family

2/10

Poor

19 Dec 2025

Christina

Didn't get to check in bc they were doing their nighly numbers. Had to find a different place.

Business

2/10

Poor

15 Dec 2025

JAVIER

I spent a terrible night, couldnt sleep at all they have 2 generatos turned on and off every 10 min making a lot of noise and also the walls and the bed were vibrating so hard will never stay again, also the breakfast is only oat meal, coffe, and granola bars

Business

10/10

Exceptional

12 Dec 2025

Octavio

Seguridad y accesibilidad

10/10

Exceptional

05 Dec 2025

Elizabeth

The staff were very accommodating and wonderful. Rooms were big and clean. Definitely will stay there again.

Friends_and_family Family

4/10

Poor

03 Dec 2025

RUEY HONG

Bed was bad, not flat, slept bumping. Breakfast was too simple, except hot coffee only instant oakmeal candy bar.

Leisure Family

2/10

Poor

03 Dec 2025

Victor

Trash under the beds, hand and bathing towels not clean, strong marihuana smell all over inside and outside.

Business_and_leisure Family

10/10

Exceptional

27 Nov 2025

luis m.

good service

10/10

Exceptional

19 Nov 2025

Billy

1

8/10

Excellent

16 Nov 2025

Pris

Yes

10/10

Exceptional

14 Nov 2025

Eduardo

The room was spotless and the staff was amazing

Business Partner

10/10

Exceptional

09 Nov 2025

Loretta

The motel is good, but it just needs to be clean more. Dirt behind the toilet, the room just needs extra cleaning

Business

2/10

Poor

08 Nov 2025

Dallas

Missed first night due to unforseen circumstances. Hotel did not let us stay the remaining nights or give refund for remaining days.

6/10

Pleasant

07 Nov 2025

Fernando

The parking was great and we did not eat breakfast.

Leisure Family

4/10

Poor

04 Nov 2025

Brenda

Room was outdated, rugs smell, bathroom was dirty, sofa bed was dirty and uncomfortable and they don’t serve breakfast

8/10

Excellent

04 Nov 2025

Loretta

Nice room relaxing..

Business

6/10

Pleasant

30 Oct 2025

Arturo J

Parking ok breakfast very limited room left a lot to be desired room cleaning once a week no good staff ok

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

Charles

Yes to both

4/10

Poor

25 Oct 2025

Jesus

If you just want to spend the night and save money, this is your place, I will put it at a level of a Motel rather than a long stay Hotel. Beds are OK, however the place is dirty and gloomy. The lady at the front desk was rude and discriminatory by rejecting my passport and drivers license, she explicitly requested my Visa and the only valid document.
Elevator is old and creepy, the room was far from clean, the carpet look dirty, the floor I. The kitchen was sticky, the furniture in the bathroom was falling apart, mint botle of shampoo was insufficient for the 4 of us, we were not able to use one of the chairs because it was real dirty. Fire alarm waked us up at 4:00 AM, it lasted around one minute, but that was enough to take the sleep away from us for that night. Breakfast was a Joke, refrigerated muffins, oatmeal bags, grain bars and coffee.
I will not return to this place.

Leisure Family

10/10

Exceptional

25 Oct 2025

BO

Good

6/10

Pleasant

24 Oct 2025

Daniela

N/a

10/10

Exceptional

24 Oct 2025

Robert

Clean and quiet

Friends_and_family Friends

2/10

Poor

22 Oct 2025

Wayne

Never been to a hotel
Where room
Service is only once a week. Nasty place

10/10

Exceptional

09 Oct 2025

Maribel

Friendly staff

2/10

Poor

07 Oct 2025

Roberto

Horrible

Family

10/10

Exceptional

07 Oct 2025

Alejandro

Overall a great stay. Hotel a little beat up regarding its look. Needs some good \"makeup\" to make it look sexy again. Back door wasn't working properly (key wasn't working).

Leisure Pet

8/10

Excellent

04 Oct 2025

Jose

Hotel is conveniently located near the freeway and restaurants

Leisure Self

2/10

Poor

04 Oct 2025

Robert

The room and bathroom were only superficialy clean. Floors sticky and odor offencive I was so disappointed and afraid to use the facilities I took a short nap and left at3am.
This hotel needs a complete renovation.

Self

2/10

Poor

01 Oct 2025

Stephen

Health issues arose and it proved difficult to cancel.

2/10

Poor

24 Sep 2025

Sergio

I didn’t stay there call to request a cancellation on the booking or transfer to las Cruces

6/10

Pleasant

22 Sep 2025

Franzia

Location and price were good, but facilities are old, smells like weed and smoke, is not that clean and there are no standard services like room cleaning or breakfast. I wouldn't stay here again.

Leisure Partner

2/10

Poor

20 Sep 2025

Andrea

Think before staying.

The room we got smelt like cigarette. Mind you we paided for a non smoking room! Towels stinked horribly sheets & pillows smelt so old. Will never stay here again.

Friends_and_family Family

2/10

Poor

15 Sep 2025

Rocio

Nothing

Business Partner

10/10

Exceptional

13 Sep 2025

Corey

Could’ve been a little cleaner but it wasn’t bad. I’d stay here again no question.

Leisure Self

2/10

Poor

13 Sep 2025

Pablo

I did not stay the night because i booked the wrong day

4/10

Poor

11 Sep 2025

Valerie

The price is cheap but you get what you pay for. I booked king size bed and they gave me queen

Leisure Pet

2/10

Poor

09 Sep 2025

Kelly

The room stinks.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

William

Very convenient to the interstate.Clean and quiet.Breakfast very sparse but this was explain us at check in.Cheap and OK.

8/10

Excellent

02 Sep 2025

Julio

Location. Convenience close to interstate. Shoppings and entertainment

Leisure Family

10/10

Exceptional

27 Aug 2025

Jessy

Other hotels need to take pointers in the set up these guys got I really enjoyed my time here resting up and getting my paper work done it was a nice spot for sure

Business_and_leisure Self

2/10

Poor

22 Aug 2025

Jaymar

Poor service

4/10

Poor

16 Aug 2025

Cazimir

Air conditioning was bad...tv did not work well

Leisure Self

10/10

Exceptional

14 Aug 2025

Dora

Overall it was good. Was on a family vacation

Friends_and_family Family

4/10

Poor

14 Aug 2025

Jose

Downhill with a bullet

I don’t know what happened to this place last time my daughter and I stayed. It was great that was two years ago. This time nobody did any type of towel exchange betting service no housekeeping whatsoever the towel bar was broken. The bathtub would not drain the hallway where we were at smelled like dirty wet trash was all in all horrible experience. The room was hot. The AC barely did anything to cool the room. I’m just glad I was on my own. when I asked the staff, I got conflicting reports as far as who’s responsible for throwing trash when they throw the trash and housekeeping as far as changing linens and towels got two different stories basically the same. We are responsible for our own stuff yet the laundry room was by credit card only and you had to download an app. It was far from convenient.

Self

6/10

Pleasant

13 Aug 2025

Olga

The air conditioning was very noisy

6/10

Pleasant

11 Aug 2025

Dragan

so so but it was very cheap. so, overall not bad for the money we paid.

6/10

Pleasant

11 Aug 2025

Eder Daniel

Breakfast

They have to improve breakfast by just adding milk it would be a step forward

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Deborah May

Spacious rooms and great staff

Leisure Partner

8/10

Excellent

03 Aug 2025

Abdulhameed

Clean one night

Family

8/10

Excellent

02 Aug 2025

Azalea

I really like staying here since it’s close to everything but the rooms smell and sometimes noisy

Leisure Family

10/10

Exceptional

02 Aug 2025

ROMAN

Very convenient for traveling

Business Family_with_children

8/10

Excellent

28 Jul 2025

Roberto

Excellent stay, everything very good

2/10

Poor

25 Jul 2025

Sánchez

Terrible bed , poor service , noisy

10/10

Exceptional

21 Jul 2025

Deana

Everything was really nice. It was clean. And there was covering over the mattress & box springs. Which I really liked. The room had a complete kitchen in it. Which I wasn't expecting. The room was big. The bed was conformable. It was a lot more than I was expecting. I would give it an 8.5 rating. Out of10. A very nice hotel. I would stay there again. And I would recommend it.

Business_and_leisure Family

10/10

Exceptional

20 Jul 2025

Edward

Was great for the money.

8/10

Excellent

20 Jul 2025

Linda

The front desk staff were always availabe immediately and took care of whatever I needed.

I had never heard of a grab-and-go breakfast, but it was perfect for my trip.

10/10

Exceptional

15 Jul 2025

Jarlen

It was nice

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Verified traveler

Ok but have stayed at better

We arrived a little early but our room was ready and allowed to check in which was nice. The property was dated and was a very cramped layout. The shower curtain was too short for the tub so couldn’t should. The tub wouldn’t drain very well either.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Wendy

I like the room very spacious

2/10

Poor

12 Jul 2025

Henriatte

The TV is on a wall that you can’t watch anything. The room smells , the internet doesn’t function. The security side doors don’t close ( not good)
We just want to sleep for the night
They have vending machines but no place to change money to be able to use the vending machine
The refrigerator sounded like a helicopter and froze our fruit and food. Breakfast was a joke a granola bar one flavor, cofee with two kinds of syrupy coffee mate. AWFUL
The bathroom sink doesn’t drain, the drain plug was closed and wouldn’t open, the shower head leaked. We didn’t even take a shower afraid of the drain situation

10/10

Exceptional

10 Jul 2025

Araceli

Great room and service