Holiday Inn El Paso West

Holiday Inn El Paso West - Sunland Park

United States , El Paso - TX
EL PASO, 900 Sunland Park Drive
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100 reviews shown

2/10

Poor

02 May 2026

Marcella

Had to leave due to bed bugs and filth

Pet

8/10

Excellent

28 Apr 2026

alberto

A clean and big room, the bed was comfortable

Partner

6/10

Pleasant

27 Apr 2026

Jose Luis

La limpieza la hacían muy tarde y siento que el lugar está muy descuidado.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Lisa

Sometimes you just go to a property on an off day and sometimes you just have a bad experience that is not the norm and I feel like that's what happened to me so I don't want to paint this as a nightmare hotel. The common areas are REALLY REALLY nice. The bar, the restaurant, the pool & Jacuzzi. The Jacuzzi wasn't hot when I wanted to get in around 8pm. They tried their best to heat it up but it takes some time so I ended up going to bed before it got hot. A bummer but they at least did something about it to try to make it work out for me. It seems like the rooms are very hit or miss. Mine was pretty nasty if I'm going to be honest. I had a king bed room and the furniture was chipped, stains on the carpet and the bathtub had black mold, paint in it, rust around the drain (no drain cover) and chips in the actual tub. That was my second room since there were some kind of bugs in the bed in my first one. The next morning I saw some rooms that had double beds that looked really nice so, maybe get a room with double beds and you'll be better off The staff was great, They hire very cool people. There were apologies and they were super nice. The next day it looked like they had the Jacuzzi working and people were having a really nice time out there so like I said, I think maybe I just had an uncharacteristically bad experience that isn't the norm. But I'd say the quality of the rooms don't match the quality of the common areas so be prepared for that shocker.

Self

10/10

Exceptional

24 Apr 2026

Natalie

Absolutely loved the staff super friendly

Self

6/10

Pleasant

23 Apr 2026

Jesse

Property did not have slip resistant pads in tub
My wife slipped and fell in the tub
Injured herself pretty bad and bruised

Notified night clerk immediately at 1:51 am
Have no real response

Checked out and asked to speak to the manager, she was busy doing an audit?

Requested to fill out a incident report,
Gave me the email to manager and hotel number, was directed to contact her this way

No sense of urgency, very disappointed

Partner

10/10

Exceptional

22 Apr 2026

Karla

Check the fire alarms more often to prevent the batteries ro run low and make a sound all night long.

10/10

Exceptional

21 Apr 2026

Hector

Pool lights were broken and we were unable to swim

Family_with_children

10/10

Exceptional

18 Apr 2026

Karla

Staff is always very nice and sweet. They always take care of anything you might need during your stay. Recommend staying here when in El Paso. It is a peaceful well known place to stay.

Pet

8/10

Excellent

17 Apr 2026

Scott Carlin

Property has an unusual layout and kind of a working class clientele but it's generally fairly nice. Would be better with continental breakfast, and they need to clean up the lingering puddles at the bottom of several stairwells.

Family

4/10

Poor

16 Apr 2026

Fernando

I had stayed at that hotel several times before and it was very good, but on this occasion, the carpet was very dirty and the air conditioning wasn't working properly.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Alexis

Our stay was nice, clean rooms and nice staff. The pool and hot tub was cold and dirty.

Family_with_children

10/10

Exceptional

13 Apr 2026

Florina

Love

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Eva

Clean room
Just wrong room

Family_with_children

10/10

Exceptional

10 Apr 2026

Magdalena

The hot tub was great! The property was clean and the staff was absolutely amazing!

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Sergio

Excellent staff

Family

8/10

Excellent

08 Apr 2026

Bernadette

Hot tub was not working and the pool was very dirty with pigeons and droppings.
We reserved a room especially for the Hot Tub. And the Convience of location.
The trim was great just disappointing about the rest.

4/10

Poor

06 Apr 2026

Luke

Upon arrival, the lobby itself was very nice and clean and the front desk staff was very friendly and informative. When we got to our room it was clean and easy to find in the villa. To my understanding, housekeeping is limited? However, we received NO housekeeping at all. We stayed for 3 nights and no one ever came and changed our bed sheets or gave us new towels. This was all we typically expect out of a hotel stay, the bare minimum. I had to call on the 2nd night and ask for towels and then I had to call on the 3rd night for someone to change our sheets. They brought sheets to our room, handed them to us, and then left so we had to change our own sheets. No one came to pickup the old sheets or towels so they sat in a pile on the floor until we left. We were told that the jacuzzi was heated all year round but it was freezing the day we went down by the pool. The photos of the pool area online are amazing but in person the pool deck is covered in bird poop and the chairs are filthy. They provide “pool towels” by the pool but they’re the size of hand towels.
When we checked in we were told about breakfast hours. The next morning we went down to breakfast and learned that you have to pay for breakfast unless you had a voucher which was apparently not included in our booking.
Overall it wasn’t a terrible stay but it was definitely missing the basic amenities you de expect at a hotel. We would’ve been better off at the holiday inn right next door.

Partner

6/10

Pleasant

05 Apr 2026

Craige

Stay was good. Check in was a little late. Biggest complaint is the hot tub/pool heater was broken. Hopefully it gets fixed and we might visit again.

6/10

Pleasant

02 Apr 2026

David

I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property.

Partner

4/10

Poor

01 Apr 2026

Stacy

Hot tub is broken. Staff reported no cook on site for dinner. 3 day stay. Room do not get cleaned, had to ask for clean towels and coffee

6/10

Pleasant

30 Mar 2026

Donna

This property is an older hotel. It was clean, but the rooms need some updating.There are no ports to charge your phone, so bring a block with you in order to charge devices. There is a desk in the room to work which was nice. The carpet in our room needed to be cleaned, but overall the room, bedding, towels, bathroom was clean. The main complaint that we had was that we paid for breakfast on the Expedia site. The first morning we did get our breakfast. We had bacon, eggs, fruit and toast and it tasted good. This hotel operates differently than most Holiday Inns in that your breakfast is cooked to order. The second morning, however, (Saturday) the cook did not show up and apparently they only have one, so breakfast was not available. This did not make us happy at all. On Sunday, we were going to eat breakfast before we left El Paso, but at 7:00 am, when it was supposed to be open, there was no one to cook breakfast. Again, not a happy customer. They really need to re-evaluate how they handle their \"cook to order\" breakfast and operate like most other hotels that offer breakfast. The breakfast is not free. You pay for it and we paid for it thru Expedia's site and the hotel did not deliver. Other than that, the hotel is adequate and I would recommend, but just eat breakfast elsewhere.

Family

8/10

Excellent

30 Mar 2026

Rosemarie

Didn't eat the breakfast and hot tub wasn't working..

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Daniel

I have a leg disability and was placed on second floor..i think they should ask before

Partner

10/10

Exceptional

25 Mar 2026

Manuelita

The stay was very enjoyable. Thank you

Self

8/10

Excellent

24 Mar 2026

Sara

For the most part the room was clean, except the carpet. The bathroom was small and barely allowed enough room for one person. The front desk staff was very friendly.

2/10

Poor

24 Mar 2026

Johnny

Carpet was dirty. I complained and they gave an upgraded room but it was almost the same. Carpet was also dirty.

6/10

Pleasant

22 Mar 2026

Tami

The hot tub was cold but it is usually amazing when we stay. Hotel is always very clean!

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Dayan

Amazing place to stay. Super friendly and attentive staff. Highly recommended.

Self

2/10

Poor

15 Mar 2026

Erica

After a 4 hour drive pulled up to hotel to check in, got keys walked into our room and it was filthy. Dirty towels hanging on shower rod piled up on the bathroom floor, sink was gross trash was all
Over the room and left in trash can. We we complained to the front desk the manager walked us to over to the room next door and it was somewhat decent, we were exhausted just got out of work and drove 4 hours. Got settled in and noticed that the carpets have not been vacuum probably in a week or longer. We didn’t bring it to the manger’s attention due to the exhaustion and overwhelmed by the filth of the first room. Property looks run down. We will not be staying at this hotel in the future.

Partner

4/10

Poor

09 Mar 2026

Jessie

I had to paid full price of $311.19, they did not acknowledge the reserve $97 plus $ 17.89 down payment I made through

Partner

4/10

Poor

08 Mar 2026

Edgar

Bad experience. At check in front desk clerk was acting extremely rude. Room had a dirty feeling to it. Definitely not what we expected for the higher price they charge compared to other hotels around it that we have stayed at before. We left the next day without the breakfast so cant comment on that. Will not be returning we have had much better experiences at less priced stays near the Sundland Park race track area. They need immediate improvements for what they are charging.

10/10

Exceptional

05 Mar 2026

Melissa

clean and friendly staff

Family

4/10

Poor

05 Mar 2026

Jeff

Non working microwave, courtyard landscaping had significant amount of trash, room refresh did not occur (would have been ok if had been aware of it) but very limited on linen replinishment

Self

4/10

Poor

03 Mar 2026

cynthia

Pool was dirty. Not been ued in a while.
Carpet needs cleaning not jist vacuumed

I paid for dinner and breakfast but no dinner was available as the cook called in sick.
Breakfast was good and so was service.

Friends_and_family Family

2/10

Poor

27 Feb 2026

Diana

Carpet was so stained, the AC was broken and sounded like a train all night, pillows were also dirty

8/10

Excellent

24 Feb 2026

Ruth

Clean room, friendly staff. Water in shower would get hot from faucet but only get luke warm in the shower no matter how many times I tried. Also, had to walk back to office from vill in dark parking lot as my key card stopped working on second night- and no I didn’t have it by my phone or any magnets. This is very unsafe and inconvenient.

Self

10/10

Exceptional

23 Feb 2026

Isaac

Yes

2/10

Poor

22 Feb 2026

Kirstie

The booking for this hotel was materially misrepresented upon booking. Upon arrival the condition did not match property description. Tried to get a refund and they refuse.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Alondra

Great

4/10

Poor

18 Feb 2026

Luis

Room smelled like cigarettes.

4/10

Poor

18 Feb 2026

Danielle

Front desk staff was nice, but the room wasn't the cleanest. Hair on the sink and hand towels, carpet was nasty (stained, dirty and felt grimy). The grounds/courtyard were not well maintained at all either, lots of leaves, dirt piles and garbage. Wouldn't recommend, especially if you have children.

Family_with_children

10/10

Exceptional

17 Feb 2026

Eugene

The room was great, except it needs a chair other than a desk chair.

Partner

10/10

Exceptional

17 Feb 2026

Cheyenne

Clean and tidy, no issues . Great customer service kind and friendly

4/10

Poor

17 Feb 2026

Ceira Renee

We had to move rooms at midnight on 1/24 due to a leak in the ceiling, leaking something onto the bed of our room. I would like one night credited for this inconvenience

Partner

10/10

Exceptional

17 Feb 2026

Gerald

I like this place because of the location, price, and people, am not happy with night time lighting. If you come in at night, the parking lot, gates, and signage are poorly lite.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Nancy

Everything was fine

Friends_and_family Family

2/10

Poor

16 Feb 2026

EDWIN

They didn’t clean our room, they didn’t change the towels, and there was too much noise — we couldn’t sleep.

10/10

Exceptional

15 Feb 2026

Michael

The hotel exceeded our expectations and we enjoyed our stay. The room was very clean and the staff was very friendly.

Partner

8/10

Excellent

15 Feb 2026

Alan

Bar tender did a good job. Room was clean

8/10

Excellent

13 Feb 2026

Amy

Staff, clean room

8/10

Excellent

13 Feb 2026

Cody

Hotel lobby and grounds were clean

Business Family_with_children

4/10

Poor

08 Feb 2026

Christina

Toilet bowl ran all night. Don’t take CC at the bar also out of any wine.

Leisure Family

2/10

Poor

07 Feb 2026

Danielle

The hotel room I was out in was extremely dirty.

6/10

Pleasant

04 Feb 2026

John

This is an aging Holiday Inn that needs upkeep and remodeling.

The room was clean. I will say that

But two of the three lamps in the room did not operate the alarm clock did not operate. The grounds are very worn out.

The staff was very kind. it’s just very worn.

Business

10/10

Exceptional

02 Feb 2026

Joe

The was clean and staff was friendly.

Business Self

10/10

Exceptional

02 Feb 2026

Lori

Staff was very nice upon check in. Our room was very clean and the area we were in was very quiet.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

David

This is the third time I've stayed at this property. This time, I was disappointed by two things. I stayed two nights and the housekiping service wasn't provided the next day. Breakfast is with extra cost, which isn't a problem, but given the cost, it's better to have a breakfast nearby.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Susan In

room spotless but, a used washcloth was left hanging on the shower rod with the shower curtaiin. I didn't see it at first either, it was kind of hidden in the curtain folds.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Isaac

Always a good experience

Family_with_children

10/10

Exceptional

24 Jan 2026

Glenda

The staff was amazing.

Business_and_leisure Self

10/10

Exceptional

21 Jan 2026

Terra

Always a great stay

Self

10/10

Exceptional

21 Jan 2026

Mij

Clean room, friendly staff, very accommodating! I will definitely be back.

Friends_and_family Friends

2/10

Poor

21 Jan 2026

Gregory

There was a massive party going on in the courtyard at 11pm. staff didn’t care

10/10

Exceptional

19 Jan 2026

Luz Ivonne

Yes

Friends_and_family Family

2/10

Poor

17 Jan 2026

Michael

Guy next door gamed all night. 2nd night, mass group from San Francisco California stormed in, all with the same volume. Literally partied/yelled/screamed until 6 AM across the entire giant location of this Holiday Inn. Was on sales trip with a huge amount of items to accomplish with 0 sleep final 2 nights of stay and 1st night.

4/10

Poor

11 Jan 2026

Carlos

We found our room not cleaned, when asked front desk they told me that cleaning the room was upon request, but no one told us this when checking in. We found this practice very odd and the answer in front desk unprofessional. Towels were not changed, bed and room not cleaned at all. The next day we needed new towels, ask for them at the front desk and they didn’t send them right away, we had to use damped towels to shower. About 45 minutes later they send them, but there were no longer needed. It was unfortunate because we are retuning customers, the hotel is remodeled and it seems that they want it to be more modern but the service is very questionable.

Leisure Family

2/10

Poor

10 Jan 2026

Rodrigo

The room looks really dirty, the carpet with stains and the shower

Leisure Family_with_children

2/10

Poor

08 Jan 2026

fernando duran

The first room the heater wasn’t working. So after couple hours they relocated us to another room and this room didn’t have a hot water heater in the morning when we were ready to go. And they offered us a discount and according with the receipt there is no discount on it. So please I’m still waiting for that.

Leisure Family

10/10

Exceptional

08 Jan 2026

Cesar

Yes everything is perfectly fine

4/10

Poor

07 Jan 2026

RUTH ANN

Our stay started with us not getting the type of room we reserved and paid for. Your website and the Holiday Inn website showed a one-bedroom single floor room. We reserved that type of room as my wife recently had knee replacement surgery. The room we were provided was a 2-story loft type room with a spiral staircase. This obviously wasn't going to work but were told that's all that was available. We went to the front desk to complain and were told again there was no one bedroom rooms like we reserved available, and a refund wasn't available because we reserved through Expedia. They finally offered us a handicap room which we had no choice but to accept. Once in the room we discovered that there was no closet, no telephone, and the refrigerator didn't work. They did bring us a telephone, and repaired the refrigerator, but they had no portable closets, so they brought us a luggage cart which we had to walk around the 4 nights of our stay. We also prepaid for breakfast each morning. Our first morning we were greeted with a sign in the breakfast area apologizing for not being able to provide breakfast as there was a power outage. The first day our room was not serviced. The next morning, I asked the front desk how often rooms get serviced, she wasn't sure but said she would make sure it got serviced on that day. Well, our room only got service on our last day, and that is only due to constantly complaining! This was one of the worst hotel stays my wife and I have ever had!!

Leisure Family

6/10

Pleasant

07 Jan 2026

Adolfo

For the price it is a very good option, I would like them to get rid of the carpets, we had a very large stain of I don't know what.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Yazmin

The room had dog pee stains in the rug and the smell of the pee was strong.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Numa

Nice room, good service.

6/10

Pleasant

05 Jan 2026

Brissa

Estuvimos de viernes a lunes y ni fin día fue limpiada nuestra habitación.
Y aparte la habitación descuidada la alfombra completamente muuuuuy sucia sin ganas de Pisar sin zapatos ni por equivocación ! Y el clima muy ruidoso

Friends_and_family Family

4/10

Poor

04 Jan 2026

Ricardo

Reservamos una habitación de 2 camas, nos dieron de una king, con escaleras con niños no es la mejor opción. No nos hicieron la limpieza de habitación, y la alfombra estaba muy sucia.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Ana

We didn’t have breakfast but we like the stay, thank you!!

4/10

Poor

04 Jan 2026

MONICA

bed was lumpy, not comfortable, bathroom was not private, was able to hear cars zooming on the streets, only one night table for one side of bed, bathtub was slippery. could not get ready without waking other person.

Partner

8/10

Excellent

03 Jan 2026

Gisele

Clean room

Partner

6/10

Pleasant

03 Jan 2026

Gabriel

Check in was perfect. Courteous and efficient.

The room needs a lot of TLC. Carpet was soiled/stained, same with the curtains, lamp shade had a big tear. Toilet paper holder eas almost falling off of wall. In addition, we had piles of leaves throughout the hallways which eventually get dragged into the rooms…

Leisure Family

4/10

Poor

03 Jan 2026

Lizz

This hotel is deceiving. It’s a motel. You have to park far away from your room, then carry everything up stairs and far away to get to you’r room. This was very disheartening not to have luggage carts and elevator. Then it’s on top of the highway and traffic was very loud!! All of this is heard to tell by pictures. Be ware. Would not stay again.

2/10

Poor

03 Jan 2026

Luigi

very bad experience in service and staff .

8/10

Excellent

02 Jan 2026

Krista

Clean room and good breakfast the rooms were nonsmoking so it smelled clean and fresh. Very comfortable beds and pillows. the potatoes are delicious. the water doesn't run too hot but it does get warm enough the ac works great and all the towels and blankets were tidy.

Leisure Partner

2/10

Poor

02 Jan 2026

Cynthia

The hotel was very run down. The room rug was stain and so was the bed comforter. There were leaves and dirt in the hallways. There were some rooms with the curtains opened and you could tell they were used for storage. Very big hotel but you could tell they were only operating with some rooms. Would not recommend.

Leisure Partner

6/10

Pleasant

02 Jan 2026

CALVIN

Room was clean but very dated. Location was great. No elevator to room all outside entrance

8/10

Excellent

01 Jan 2026

MICHAEL

Family

10/10

Exceptional

29 Dec 2025

nohemi

Tuvimos un pequeño problema al llegar a nuestra habitación…. La alfrombra está recién lavada y estaba aún mojada… pero nos cambiamos de habitación rápidamente , el servicio al cliente es muy eficiente

Leisure Partner

10/10

Exceptional

29 Dec 2025

SHANLEY

My room wasn't ready at 3pm but I had a great stay

Leisure Family

8/10

Excellent

26 Dec 2025

william

Did not eat breakfast

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

JESSE

Room was clean

Leisure

8/10

Excellent

26 Dec 2025

Harold Mauga

Cleanliness

8/10

Excellent

25 Dec 2025

Susan

This is such a neat place. The room was above average in cleanliness. The owner of this hotel needs to invest a little in repairs. The room had a broken toilet paper holder (the toilet paper was placed on the back of the toilet) a broken door chain (it wasn't a chain exactly, but the device was broken), and the carpet needed replacing; it was stained beyond reasonableness. Free breakfast should have been available to all guests, but isn't. But it is a cool hotel.

Leisure Self

8/10

Excellent

21 Dec 2025

Shanley

Everything went well except our key cards deactivated on our 2nd day there

Leisure Friends

6/10

Pleasant

20 Dec 2025

Jennifer

Staff was very nice. I asked for an easily accessible room for my elderly father. I don’t know if the clerk didn’t understand the layout, but it was dangerously difficult for a 77 year old man with a walker to get to the room. The concrete was not level or smooth, and where he told us to park was further than another spot we found later.
The carpets were old and stained, no chairs to sit in.
The beds were comfy, the bathroom was clean.
The heater knocked and rattled all night, but I was too tired to deal with it.
Overall, good location, nice people. Just needs some upgrades and TLC

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Jesus

Yes room we’re clean

Leisure Family_with_children

8/10

Excellent

19 Dec 2025

Jesus

Yes the room was clean