Name: La Quinta Inn El Paso West
Address: 7550 Remcon Circle, El Paso, 79912, US

2/10

Poor

29 Jul 2026

Carlos

Someone tried to come in room twice

4/10

Poor

29 Jul 2026

IRENE

The air conditioning didn’t seem to work really well but the one thing that really bothered me was the screen cover over the windows. There was no blinds beneath them and I was afraid someone could look inside and aside from that when I turned off the light to try to sleep all I could think about how bright the lights were coming thru the window. So I didn’t get to sleep comfortably all night. They really need to upgrade the window screen to blinds or with curtains.

6/10

Pleasant

28 Jul 2026

Angel

All the ice machines were down. And the trash cans outside were overflowing with trash and it smelled ad

2/10

Poor

25 Jul 2026

Dina

The pool was closed, elevator broken, the shower was rusted and not cleaned with hair everywhere.

10/10

Exceptional

13 Jul 2026

Jesus

The staff was helpful and nice, the room was clean

Partner

2/10

Poor

11 Jul 2026

Ahmad

Unfortunately, my experience did not meet expectations. The front desk receptionist was unprofessional, unfriendly, and unwelcoming. Her attitude made the check-in process uncomfortable and gave the impression that guests were an inconvenience rather than valued customers. A more courteous and respectful approach would have created a much better first impression.

The room also appeared poorly maintained. There were noticeable cracks in the flooring and visible damage to the walls, which affected the overall appearance and comfort of the space. In addition, the air-conditioning unit was extremely noisy, making it difficult to relax and sleep comfortably.

The parking area was also in poor condition, with visible damage and uneven surfaces that require attention. This raised concerns about both the property’s overall maintenance and guest safety.

Overall, the property would benefit from improved customer-service training, better maintenance of the rooms and parking area, and prompt attention to noisy or outdated equipment.

Self

4/10

Poor

09 Jul 2026

Vanessa

The ice machine was not working and the shower water was ice old and the tub felt like you were going to fall though the floor. So we won't be staying there again.

Partner

2/10

Poor

08 Jul 2026

Kellie

This hotel is AWFUL. The outdoor pool was out of order, there no NO working ice machines, our suite was on the 3rd floor and they had NO working elevators. Our room was downgraded to a double because my 13 year old dog couldn’t make three flights of stairs. My booked room was more a night than the downgraded double was per night which means I OVERPAID for what I got. I have pictures of dried dog feces on the carpet, urine stains and filthy linens and mattresses. It was a disgrace. Never ever will I consider anything like this again. I thought I was selecting at 4.3 rated room when in reality it was like a 2.3 rating on a good day. Absolutely disgusting.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Jim

Room was right next to the interstate. Noisy all night long. Towels were stained. Would never stay there again. La Quinta corporation should be ashamed of such a property.

Partner

2/10

Poor

04 Jul 2026

Alberto

Everything was terrible

Family

4/10

Poor

27 Jun 2026

Krista

I was looking forward to a quiet night away to relax and get some work done, but unfortunately, my experience was disappointing. When I arrived, my original room was not ready, so I was reassigned to another room. Unfortunately, that room also appeared to be unprepared.

I ultimately decided not to stay because I did not feel comfortable with the condition of the room. The pool was out of service, the fire alarm in the room was not properly installed, and there were numerous signs of wear, including rust and stains throughout the room and bathroom.

I understand that issues can happen, and I appreciate the staff's attempt to accommodate me with a different room. However, given the overall condition of the property and the safety concerns, I chose to return home instead of staying overnight. I hope these issues can be addressed for future guests.

Self

4/10

Poor

25 Jun 2026

Blanca

The hotel has restaurants within walking distance and is conveniently located near an intersection. However, I’m giving it a one-star review due to its misleading website advertisements. The property’s appearance on the website is vastly different from the actual experience.

The rooms are not clean, and the cleaning staff neglected to clean our rooms during our five-day stay. To address this issue, you have two options: either ask the cleaning person to replace the dirty towels with clean ones or go to the reception and ensure you have the dirty towels with you, as the staff won’t replace them without them.

Friends_and_family Family

4/10

Poor

25 Jun 2026

Gustavo

The hotel has restaurants within walking distance and is conveniently located near an intersection. However, I’m giving it a one-star review due to its misleading website advertisements. The property’s appearance on the website is vastly different from the actual experience.

The rooms are not clean, and the cleaning staff neglected to clean our rooms during our five-day stay. To address this issue, you have two options: either ask the cleaning person to replace the dirty towels with clean ones or go to the reception and ensure you have the dirty towels with you, as the staff won’t replace them without them.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Militza

Big roaches on the room

Family

2/10

Poor

24 Jun 2026

Ernesto

Buenas tardes,

Mi nombre es Ernesto Galindo y me hospedé en Quinta Hotel West El Paso el lunes 23 junio 2026 en habitación 335 Hago este reclamo por múltiples incumplimientos:

*1. Publicidad engañosa y alberca clausurada*
Reservé específicamente porque su página/Expedia promociona alberca. Al llegar el lunes me informaron que no abría los lunes. Hoy martes 24 junio la alberca fue clausurada por \"faltas de higiene\". Eso no se menciona en ningún lado antes de reservar. Me cobraron por un servicio que no recibí.

*2. Condiciones deplorables del cuarto*
El cuarto estaba sucio en su totalidad al hacer check-in. La cafetera no servía y los enchufes de luz no funcionaban, así que no pude cargar mis celulares.

*3. Falta de servicio de limpieza*
Al día siguiente no limpiaron el cuarto ni repusieron shampoo. Tuve que comprarlo yo mismo.

*4. Cobro extra injustificado*
La reserva era para 2 personas, pero yo llegué solo. Aun así me cobraron un cargo extra en la propiedad sin explicación, lo cual considero injusto.

*5. Cancelación complicada*
Al ver las condiciones quise cancelar al llegar, pero Expedia puso trabas y el proceso fue caro y complicad

Self

2/10

Poor

16 Jun 2026

Rogerlio

First of all my suite was ready had to down side. The ice machine didn’t work, the pool was cloudy and dirty and the pump was off, beer bottles by the pool as well. The phones inside the room didn’t work, the tub was super slippery when getting in, the hot water well there was none. There was no table or chairs in the room just an empty space where the chairs and table use to be. I asked the staff their response was management took them to the lobby for breakfast area.

Breakfast was good and nice and hot food good coffee and good choice of food.

The staff was great! However, our room and stay was not what we were expecting better from La Quinta .

Partner

8/10

Excellent

15 Jun 2026

arturo

Place good for the price

4/10

Poor

14 Jun 2026

Jon

NOPE. The one positive thing I can share is, the staff was very friendly. The property needs some serious attention. I stayed here based on the proximity to my conference venue. Never again. The property is nasty.

Business

6/10

Pleasant

13 Jun 2026

Jenny

We were not allowed to use the pool in 112’ weather. The coffee was awful and the breakfast wasn’t even a breakfast.
The air conditioning was poor, plumbing didn’t work properly. We had to go buy a fan and coffee!

Pet

6/10

Pleasant

11 Jun 2026

Ian

Not bad for a budget place. Always nice to see kids in the pool.

Partner

6/10

Pleasant

09 Jun 2026

RAJESWARA RAO

okay okay, not clean, and typical motel atmosphere. Breakfast is normal.

2/10

Poor

07 Jun 2026

Melvin

One time staying
I don't recommended to anyone
You need to update pictures of the hotel

2/10

Poor

07 Jun 2026

Alicia

No me gusto el trato de una empleada de nombre Perla fue muy agresiva,le pregunte si el desayuno no empezaba a las 6 am y se molesto y contesto super grosera,me insulto.Me he quedado en este hotel ya varias veces y nunca un wmpleado me habia tratado mal.Hay cameras en el hotel y pueden revisar lo grocery que fue y lo mal que me trato,ademas antes Saban más cosas en el desayuno como huevo y salchihas y ahorita ya casi no ponen nada y mi cuarto se ofrecia con refrigerator pequeño y no tenia y cuando pregunte me dijeron que se habia descompuesto pregunte si podian poner otro y dijeron que no y yo pague para tener ese servicio ya habia comprado cosas como leche y tes para tomar y ponerlas en el refri y pues no habia.Tampoco tienen máquina de hielo dicen que se les descompuso,ya no ponen jugo de naranja ni huevos ni salchichas ni pan dulce como antes. Amerita un descuento o un rembolso por los inconvenientes.

Business

10/10

Exceptional

06 Jun 2026

Daniel

Clean

8/10

Excellent

27 May 2026

Orrin

Good value room. Was clean and staff were friendly and helpful. One problem was the bath sink had no aerator installed. When I turned it on, water came out with such force that I got quite wet in an area you don't want to get wet. Also, ice maker was out of order.

Self

6/10

Pleasant

21 May 2026

Oswaldo

Room was ok. No maid service. Had to go to the front desk to get clean towels

Family

10/10

Exceptional

20 May 2026

Jose

Clean room

Partner

2/10

Poor

16 May 2026

Julian

Air condition would not cool room down.
We left to another hotel second night in .

10/10

Exceptional

15 May 2026

April

Great staff and location

Partner

2/10

Poor

10 May 2026

John

Bird droppings on hand rails, on side walk into the lobby --has to be health hazard.. Light switch by door not connected to anything so room dark on entry. Closet had no rack or rod. Another had no hangers. No housekeeping in 3 days. Breakfast was not good, bread was moldy. Asked for lightbulb for a light but maintanene was gone. Never replaced in the 3 days we were there. Never again will I stay in a Wyndham hotel. Guess you cannot rely on a good name.

Family

2/10

Poor

09 May 2026

Kayla

Not clean, stains and hair all over the sheets, smells a bit weird, bathtub dirty, people banging on the random door thats inside, ac machine smelled moldy, ice machine was broken

Family

10/10

Exceptional

08 May 2026

Jennifer

There was a bit of confusion with this one my reservation was canceled, and then reinstated. Regardless, they were really nice once it was. Everything was good and everything went softly. I was even allowed an early check-in. We were able to get some rest before our concert. It’s definitely a hotel I would return to. I wasn’t able to try the breakfast, but the staff was insanely nice. Every request was taken care of. I am thankful for this hotel reinstating my reservation.

6/10

Pleasant

05 May 2026

Lourdes Ivonne

Please the check in time in the hotel was too late we arrived almost 12, they did not give us a room, the clerk girl Fer was kind with an incident with my girl, congrats, the swimming pool dirty, breakfast at 8:30 awful (food disgusting)! You closed drink fountain after breakfast hours, I only wanted water.

Friends_and_family Family

4/10

Poor

04 May 2026

Hope

Nice staff but doors were broken to where I couldn’t access the lobby without walking all the way around the building.

There were lightbulbs missing from my room when I checked in so the lamps were unuseable.

Building and rooms are old and gross looking, walks so thin you can hear everything outside

10/10

Exceptional

04 May 2026

Maria

La habitación estaba muy limpia y el servicio
Fue muy amanle

Family

2/10

Poor

03 May 2026

Carlos

The overall conditions of the facilities are awful. No maintenance, rust everywhere, painting fading. Bathrooms with water leaks. Toilet not working, carpets with humidity and terrible smell. Lamps inside with bulbs missing, doors and walls dirty. We asked for some towels and they didn’t reply. The lobby is not welcoming. This is a property that is being abandoned, no one seems to care.

Family_with_children

6/10

Pleasant

01 May 2026

Sammie

AC was neither good or bad just OK

Family_with_children

8/10

Excellent

27 Apr 2026

Jocelyn

Clean room and very spacious

Family_with_children

2/10

Poor

26 Apr 2026

Meosha

Terrible 0/10 do NOT recommend.

6/10

Pleasant

26 Apr 2026

Kimberli

The a/c made noises ALL night.
The shower was lukewarm.
The enamel was coming off the bathtub.
Only one mirror and it was in the bathroom and not enough light

Family

4/10

Poor

26 Apr 2026

Michael

Pool not maintained, bathroom- stained tub and rusted drains, carpet stained. Property need a remodel ASAP

Self

2/10

Poor

22 Apr 2026

Jesse

Very unkept property

Partner

6/10

Pleasant

22 Apr 2026

SANTIAGO

AC was ok

Partner

6/10

Pleasant

21 Apr 2026

Paul

Room was very basic. Not all La Quinta's are created equal. But the rates were low and I just need to lay my head for the night so, it worked out fine.

Self

6/10

Pleasant

18 Apr 2026

Nathan

Room was okay. The shower faucet and shower head were not attached to the wall anymore. Weird noise coming from air conditioning. Staff was helpful. Breakfast was not much especially with a Cracker Barrel next door. Staff was great room was okay

Family

2/10

Poor

17 Apr 2026

GeNequa

Very outdated property. Towels were stained with hair on them and carpet was stained.

4/10

Poor

16 Apr 2026

James

Patches on walls, no toiletries in room

Partner

4/10

Poor

15 Apr 2026

Laura and Mario

Room dirty. Cockroaches on floor and coming out of shower drain. Shower head broken. Elevator out of order for two years. Grounds very unkept. very loud at night. front desk staff very rude. cleaning staff very helpfull

Partner

2/10

Poor

13 Apr 2026

Colby

We book for a week and only stayed one night. The pool was flighty and the room as in rough shape. The toilet didn’t flush, the shower head leak, no hot water, plaster falling off the ceiling on to bed, and the door seal was missing making it cold and loud because we were near a highway. The peep hole on the door was covered up.

Family_with_children

4/10

Poor

13 Apr 2026

Claudia

El desayuno no es bueno, nos quedamos dos dias y no limpiaraon la habitacion, las toallas en muy mal estado.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

BALTAZAR

Everything was excellent, very clen and excellent location, walmart is close and a bunch of good restaurants around

6/10

Pleasant

06 Apr 2026

Gerald

We did not have eniugh towels.
There were two large stains in the room. There was no coffee maker in the room.

Partner

4/10

Poor

05 Apr 2026

Mark

Poor breakfast, horrible shower, no facial tissues

Self

2/10

Poor

04 Apr 2026

Nader

Poor customer service. The room keys did not work. And be given yo me during the stay. The room condition is low quality

Family_with_children

4/10

Poor

04 Apr 2026

Pearl

Pool was disgusting. Right in the middle of the property and a huge eye sore.
Ice machines not working.
Elevators not working.
Bedsheet had blood stains. Looked fresh too. Sick.

Family_with_children

2/10

Poor

04 Apr 2026

Brittany

We did not even stay we immediately checked back out. When we got into the room their was a huge stain on the floor, the mattress was stained and nasty, the bathtub had something black all over it and to top it off their was a black long hair on the pillows. I have blonde hair. We just felt gross after stepping in the room. Like I said we checked right back out and went to another hotel.

Partner

10/10

Exceptional

03 Apr 2026

elizabeth

Excellent location and the AC worked great

Self

8/10

Excellent

03 Apr 2026

Tom

Nice hotel with a lot of near by shopping.

Self

6/10

Pleasant

02 Apr 2026

Fernanda

Outside of the buildings

6/10

Pleasant

01 Apr 2026

Fernando

The room was clean. But their sheets are very old and wrinkled. The breakfast leaves a lot to be desired. They are not the same ones I met years ago.

Family

8/10

Excellent

30 Mar 2026

Yoselin

Great staff, room could you use a little TLC but still decent

Pet

2/10

Poor

30 Mar 2026

Marcela

The hotel is in very poor conditions, they didn't give us any towels to bath. The bathroom was full with hair on the full, etc... awful experience

Family_with_children

8/10

Excellent

30 Mar 2026

Socorro

Was good in general, but the unit I stayed in did need renovations, it was clean and functional.

Friends_and_family Family

4/10

Poor

30 Mar 2026

bernardo de jesus gonzalez

Very outdated, elevator not working, short staffed. That is what you get for a cheap price.

Self

2/10

Poor

29 Mar 2026

Norman

Not clean at all. Really dated and do NOT recommend. Didn’t feel safe there with my children

Friends_and_family Family

2/10

Poor

29 Mar 2026

Lesley

This hotel was horrible. We got a suite because we needed the sofa bed. The room was on the 3rd floor and the elevator didn’t work so it was difficult to take luggage up to the top floor. The room was big but very outdated, mysterious stains on the carpet. Hot water didn’t work to take a shower, no towels, no extra bedding for the sofa bed. I even asked the FD person why offer a sofa bed if you offer no additional bedding for it? No towels in the bathroom… also the street light shines in through the window I had to put a chair in front to block the light. Horrible horrible stay

Family

10/10

Exceptional

29 Mar 2026

Irma

I absolutely love the area in which it is located I have access to grocery stores as well as some retailing ones which we all know we love. Also a variety of restaurants something for everyone.

Self

2/10

Poor

28 Mar 2026

Lyle

Original room: TV did not work. There was no furniture but a bed in the first room they gave us. The original bed was a full size with a twin fitted sheet barely stretched over the topper. Two flimsy pillows.
They did move us to another room that at least had a table and a working TV. No kleenex, though there were two kleenex dispensers.
No hot water- only luke-warm.
First morning went down for coffee at 6:30- nothing.
Breakfast was sliced white bread a few muffins and a bowl of apples.
One of the worst places I have ever stayed in.
No ice machine. Went down to check out and waited 15 minutes for an employee. Night shift just left, day shift was 15 minutes late. Shameful!
Ceilings had patching done by an 8th grader. Nasty carpet where there was carpet. DO NOT STAY HERE!

Partner

6/10

Pleasant

27 Mar 2026

Angel

The property was dirty. The room's door lock was not working at all. We were left locked inside with no keys.

Partner

2/10

Poor

27 Mar 2026

Scott

Air conditioner was extremely noisy,
Dirty, weathered room, bathroom had peeling paint , burn marks on tub. Shower and bath fixtures were installed incorrectly and dangerous. Sink made loud noise when using. Bed was uncomfortable, with springs pushing through. Room smelled moldy. Doors were very difficult to securely close.
Unable to sleep or rest... Extremely disappointed with the quality of this motel.

Friends_and_family Family

2/10

Poor

27 Mar 2026

Sandra

Hotel is dirty run down rooms smell horrible and everything is broken. We tried switching rooms and second room was worse. Got a refund and left.

Partner

8/10

Excellent

23 Mar 2026

joefson

It's an okay place to stay. 56,00 we should expect much. Ive got my moneys worth

Family

10/10

Exceptional

23 Mar 2026

DANIELA

Everything is very clean and the service is excellent.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Tinu

Leaking toilet , filthy carpet , dirty walls, rude staff

8/10

Excellent

22 Mar 2026

José

.

Family_with_children

6/10

Pleasant

21 Mar 2026

Joel

Clean room

Partner

6/10

Pleasant

19 Mar 2026

Esteban

La propiedad está más o menos ,no se mira muy bonito ,pero por el precio ,no se puede esperar algo mejor ,las puertas se sienten un poco inseguras.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Robert

Good place for pets and we parked right at our door, which was great. The condition of the property was well worn; not like other La Quinta's that we've stayed in recently.

Pet

6/10

Pleasant

16 Mar 2026

Dolores

Yes but needs upgrading.

8/10

Excellent

16 Mar 2026

Darren

The room was fine. Hot water wasn't hot and the toilet didn't flush well. But I'd stay there again.

Self

2/10

Poor

12 Mar 2026

Carlos

Baño con fuga de agua que salia por el piso. Ventana sin cortina.

Partner

8/10

Excellent

11 Mar 2026

Paula

Room was fine. Simple.

Partner

6/10

Pleasant

01 Mar 2026

Terrence

Nice room. Colleen’s, no ice machine, average breakfast

6/10

Pleasant

19 Feb 2026

Ronald

Room condition was okay. All ice makers were out of service and the elevator didn’t work.

Family

2/10

Poor

19 Feb 2026

Guadalupe

The room was super dirty. It smelled like the carpet had never been washed. The bathroom walls were super dirty and the floors as well. Will never stay at this location again. 02/11/2026

8/10

Excellent

13 Feb 2026

NICHOLAS

Room was clean and as described. Breakfast was very limited on what they had. It was more like a continental breakfast. Toast, bagels and cereal. Great location and reasonably priced.

Leisure Family

10/10

Exceptional

11 Feb 2026

Peter

The hotel is a bit older, but it was super clean, with very comfortable beds, and a very nice and friendly receptionist. Ideal for travelers with a limited budget!

Partner

4/10

Poor

10 Feb 2026

William

The room was clean, but I had no hot water in the room. The noise from the freeway kept me up most the night.

Business

6/10

Pleasant

09 Feb 2026

Vanessa

Room its old and smells like someone was smoking in the roo.

Friends_and_family Family

4/10

Poor

09 Feb 2026

Donna

Bathroom had mold. One bed squeaked so bad. Could not sleep in it

Leisure Partner

8/10

Excellent

09 Feb 2026

Jack

ok

Self

6/10

Pleasant

03 Feb 2026

Claudia

Hola los baños ya están deteriorados , así como el exterior del
Mueble, muchas colillas de cigarros y áreas sucias, así como olores de ciertas drogas en ambiente … está bien ubicado,

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Billy

the bathroom developed a big leak in ceiling, not good. The bathroom became flooded and I had to move to another room. Someone attempted to come into my room at about 11:00 p.m. The latch prevented them from entering. So, this stay was not the best. But most of the staff are good people.

Leisure

10/10

Exceptional

31 Jan 2026

Hermenegildo

Everything is great!!!!

Leisure Family

2/10

Poor

30 Jan 2026

Antonio

Staff is rude

Leisure Self

6/10

Pleasant

28 Jan 2026

Jesse

Ok

2/10

Poor

23 Jan 2026

Lori

This was a horrible place to stay. Very unsafe and various homeless characters walking around not to mention the creepy security guard. The check-in clerk tried to assure me that the building was safe and placed me in a room that was on the backside of the building lined with bushes. I told him, absolutely not, and put me upfront in the trash strewn parking lotwhere I can at least keep an eye on my vehicle. My objective move from comfort to safety. I was out of there at 6 o’clock next morning. There’s nothing redeeming or worthy about this particular hotel if I could, I’d give it no stars.

Business Pet

2/10

Poor

22 Jan 2026

PRABAHARAN

The room had a bad smell and we saw broken pipes in the shower and bathtub.

Family_with_children

2/10

Poor

22 Jan 2026

SANDRA

SUPER OLD AND VERY DIRTY ALL!!! SMELL BAD

NOT WASHED COUCH, CARPETS, SOFA, DOORS, BED SKIRT

NO MAINTENANCE NOT REMODELED