Extend-A-Suites Utep

10/10

Exceptional

04 Aug 2026

George

staff was great maintence man was great took care of all me . ladies in front desk was very professional and great attitudes

4/10

Poor

02 Aug 2026

Martha

A el aire acondicionado se le salía el agua hacia adentro, y también se salía el agua de la parte de atrás del baño, no tenía horno de microondas y tenía un refrigerador como de casa muy grande para la abitacion así que había reducido el espacio el baño estaba como que lo estaban pintando y los gabinetes estaban vacíos solo había agujeros en su lugar, en otras palabras la abitacion estaba en construcción no estaba terminada al entrar al hotel olía mal, la alfombra de antes de entrar a la habitación muy sucia y olía muy mal a la entrada no recogían la basura de un bote y los restos de comida de otras habitaciones se acumulaba y olía muy mal y daba mala impresión

10/10

Exceptional

02 Aug 2026

Richy

Big rooms and cold cold ac

2/10

Poor

01 Aug 2026

Sonia

The room was infested with roaches, they expected me to buy my own cleaning supplies and raid for the roaches. I over heard the staff say the ribs and toilets were clogged up no a\c in the rooms. We are in a dessert were the weather is horrible it’s too hot even for those guest who have dogs. False advertisement on line saying they provide breakfast and jacuzzi and hot tub. Hot tub has water from years ago always opened if child walks in they are in danger of drowning

10/10

Exceptional

01 Aug 2026

Karina

Clean room and good air conditioning

2/10

Poor

29 Jul 2026

Sonia

Room is infested with roaches..

2/10

Poor

28 Jul 2026

Michael

There is Nothing to like here, I would have left but got there way too late, rude staff, filthy conditions, dirty sheets, toilet broken, I wouldn't even use the shower, just horrible, don't stay here! Thankfully I had my own pillow and sleeping bag.

Don't ever believe the Expedia good reviews, read the bad ones and you will get an idea about a property.

10/10

Exceptional

26 Jul 2026

Richy

Cheap and clean stay for the night,

Self

6/10

Pleasant

26 Jul 2026

Silvia

Staff was nice

10/10

Exceptional

23 Jul 2026

Richy

Great location and great prices

10/10

Exceptional

22 Jul 2026

Richy

Great price great location, friendly staff
Lady in front
Office was great

2/10

Poor

20 Jul 2026

ALICIA

I believe the place was under renovation

8/10

Excellent

19 Jul 2026

Tammy

Friendly & helpful staff. Great location, right off of I-10. Perfect place to stay for more that one night.

Partner

8/10

Excellent

11 Jun 2026

Francis

It was an old cheap hotel and I got my moneys worth.

Self

10/10

Exceptional

07 Jun 2026

Marcos

Great to stay for work.

Partner

2/10

Poor

06 Jun 2026

alan

Horrible service, staff, and pretty dirty

4/10

Poor

01 Jun 2026

Carlos

Roaches in the room wouldn’t come back

Partner

6/10

Pleasant

25 May 2026

Juan

ac didnt work faucet leaks everywhere

Self

10/10

Exceptional

22 May 2026

Michael

I definitely recommend for anyone’s next stay

Self

4/10

Poor

18 May 2026

Laura

La limpieza de la habitación no fue la mejor.
El personal muy amable

Friends_and_family Family

10/10

Exceptional

14 May 2026

Diego

Clean and confortable

6/10

Pleasant

10 May 2026

Maria Guadalupe

El staff es problemático, particularmente una mujer (desconozco si es joven o grande). No escucha al huésped, interrumpe cuando se le está explicando la situación, su atención al cliente es pésima (presencial y telefónica), nos dejó entrar casi como si nos estuviera haciendo el favor de hacerlo y como si nos estuviera haciendo el favor de respetar el precio por la reservación que hicimos desde hace 4 meses atrás. En llamada telefónica, a todo decía que no sabía nada y al momento de pedirle un correo electrónico, lo pasó erróneo. Se intentó confirmar esta reservación con ella, pero insistía en que no estaba en su sistema y se rehusaba a reservarnos (cosa que ya estaba hecha, ni siquiera se molestaba en escucharme). Tenía la intención de querer cobrar más el día que llegamos por temporada alta y no puso muchas trabas para hacer check-in; al final se mostró molesta de tener que dejarnos pasar y nos dijo que procuráramos que el mánager no nos viera, porque nos cobraría 400 USD extra por ser fin de semana. Pésima atención por su parte.

Friends_and_family Family

8/10

Excellent

09 May 2026

Margarita

Literally loved the view! 100% would go back.

Friends_and_family Family

2/10

Poor

09 May 2026

Mary

Upon check-in we notified staff we'd need a roll-away bed for Sunday night. Got to the room, the toilet didn't flush properly. When maintenance arrived hours later, he wanted to pass off the plunger to me to fix the toilet! Which never got fixed over the 3 nights we were there.
Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow.
The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies.
Never again will I stay at one of these facilities.

Friends_and_family Friends

2/10

Poor

08 May 2026

Meghana

Roaches in room

Friends

2/10

Poor

07 May 2026

Andrew

I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left.

10/10

Exceptional

05 May 2026

Maria Guadalupe

Muy bien el hotel excelente ubicación, muy serca de todo, cuartos limpios y una excelente atención por el personal

Friends_and_family Family

10/10

Exceptional

04 May 2026

Monica

I wish I could have the same blanket pillows towels and mattresses at home. I slept like never before.
Staff was so friendly and kind.

Self

2/10

Poor

03 May 2026

Shayla

MY ROOM WAS CANCELED WITHOUT MY KNOWLEDGE AND THEN THEY HAD THE NERVE TO TELL ME THAT THERE WAS NOTHING THAT THEY CAN DO. THEN THEY WERE TRYING TO SELL THE ROOM FOR OVER $500 DUE TO SPECIAL EVENTS HAPPENING IN THE CITY. I WAS LEFT WITH NO ACCOMMODATIONS AND HAD TO SCROUNGE TO FIND SOMETHING LAST MINUTE.

Friends

2/10

Poor

03 May 2026

Wendy

Room smelled and had roaches

Friends

2/10

Poor

28 Apr 2026

Daniel

It is dirty. The first set of sheets were full of dog hair

Self

2/10

Poor

28 Apr 2026

Servando

Old floor felt week mold on roof

Partner

2/10

Poor

12 Apr 2026

SERHAN

1. No water in room, no water to take a shower.
2. No internet.
3. Telephone doesn't work to call to reception.

10/10

Exceptional

01 Apr 2026

Carl

Everything was perfect room was clean stuff was A+

2/10

Poor

24 Mar 2026

Dedra

The front desk clerk was very rude when me and my aunt got to our room the television did not work we could not get a signal they had no towels and then we discovered there was no running water and they had roaches needless to say I went up to the office told them I wanted my money back and we went to the comfort inn by the airport and I still haven't received a refund

Friends_and_family Family

2/10

Poor

19 Mar 2026

Esther

Beware!! This place was a crazy experience.
If you have kids PLEASE DO NOT STAY HERE.
Yes, it cheap, but it's cheap for a reason.
The place was dirt from the outside and the hallway. There was beer cans and so much trash just laying around. The rooms are indoor but for some crazy reason the door were prompt open with rocks, the doors were dirty. Under the staircase there was pillow and blankets (UNDER THE STAIRCASE of the hallway). Homeless can clearly sleep there. You can smell weed and people at 2AM knocking on doors.
The fron desk lady was kind. There was no breakfast. The room does have a refrigerator and microwave. Tv does not have a control.

Family_with_children

2/10

Poor

09 Mar 2026

Reshard

When we first arrived my wife had to request a new room due to it smelling bad after being moved to another room we asked about the refrigerator that was advertised online so they brought it so we can use the freezer for our child’s breast milk

2/10

Poor

15 Feb 2026

Pepe

Ths staff was terrible, never back

Business Friends

2/10

Poor

31 Jan 2026

Althea

Roaches, dirty linens, nonwash cloths, no front desk attendant until calling them 5 times

10/10

Exceptional

29 Jan 2026

Reginald

Staff is very helpful and respectful will recommend to anyone very clean and great view of downtown

Self

2/10

Poor

24 Jan 2026

Deivis

We got two beds and had to end up sharing one bed because the other bed’s bedsheets were dirty and stained and the pillows had stuff on them too. We also tried to shower and the shower wouldn’t turn on. We had leftover food and were going to put it in the fridge and it was covered in mold.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Adrian

The clerks were incredible and very helpful

2/10

Poor

03 Jan 2026

Karina

Mala experiencia: cucarachas, la regadera del baño no sirve, no sube el agua, el drain de la tina tapado, el detector de monoxido a punto de caer de la pared...
Cuarto 119

Friends_and_family Family

2/10

Poor

28 Dec 2025

Aileen

Stains on various places. The outside environment smells. Pictures lied on how great it looks.

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Stephanie

The room is good for the price paid. I feel like it could be improved by the cleaning crew paying attention to the simple things such as making sure there's towels & toilet paper in the room

Partner

10/10

Exceptional

25 Nov 2025

José

Great receptionist. Very kind and helpful. I will dtay again.

Friends_and_family Family

2/10

Poor

18 Oct 2025

Melissa

We were greeted by a revolting sewage smell around the whole property, and there were roaches on the bed and in the hallways. We had left our luggage to go and eat, but when we came back there were roaches on the bed, so we took ou stuff and left.

Partner

6/10

Pleasant

08 Oct 2025

Omar

It was a disappointing place to stay, we were expecting more. Everything is old, smelly and humid. We didn’t like it. The only good thing is that is near to any concert at UTEP Sunbowl Stadium.

Leisure Partner

4/10

Poor

21 Sep 2025

Deepanwita

Hotel as dirty as possible

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

Self

10/10

Exceptional

13 Sep 2025

Taydee

Good friendly service clean rooms

Business_and_leisure

10/10

Exceptional

06 Sep 2025

James

Clean room, great customer service

Leisure Partner

10/10

Exceptional

04 Sep 2025

Marisol

Clean, Peaceful, Comfortable

Leisure Partner

2/10

Poor

01 Sep 2025

Rodrigo

No breakfast, when they said they have one. Property is under remodeling and Laudry department is a mess and dirty

10/10

Exceptional

29 Aug 2025

Devin

Nice people!

2/10

Poor

28 Aug 2025

Mayra

Do not stay here, bad experience. No like pictures

Bad still under construction.
Lobby desk was filthy
And half built.
Rooms lacked security locks and the rooms were dirty.
There was only showering items for 1 person when the room rented was to accommodate 4. I had asked for more shampoo and towels and was told that we would get it at checkout time. Like what for? And when I asked for a towel again I was handed a mat and was told that was all they had. On my way out of the shower there was a huge cockroach running to my bed. It stated it was a smoke free room and it seemed like purposeful they where smoking out out door. I had to put down the towels we had used to cover the door gaps to avoid filling the room with smoke. After all this you might ask why we still stayed there. 1 when I booked it the pictures did not at all represent the place and 2 we had been driving for 16 hours straight and just wanted a place to rest. Not perfect at all. We checked in at 9 pm and out at 3 am I added a few pictures. Again I was tired and didn’t really want to deal with it.

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Heather

Got our moneys worth

We were satisfied with our stay for the price we paid. The front desk clerk, when we checked in, wasn't very welcoming. She just seemed like we were a bother to be checking in. The gentleman that we checked out with was extremely polite and thanked us for staying and to come back again. We did hear a lot of noise from upstairs late at night. I think it was construction, but I'm not sure. but overall, it was a decent overnight stay for us. Thank you.

Partner

10/10

Exceptional

24 Aug 2025

Marco

Great Hotel and Value!

Amazingly Kind staff! Great place to stay for those of us on a budget! Very very good job cleaning. Thank You!
Jesus Loves You!!

Business

10/10

Exceptional

23 Aug 2025

Michael

Yes me and my family would stay again.

Business_and_leisure Family_with_children

6/10

Pleasant

12 Aug 2025

Michael

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

Leisure Self

4/10

Poor

29 Jul 2025

Gerald K

The phrasing \"you get what you paid for\" could not be more real in this situation! As soon as I walked in I noticed stains on the sheet and blanket, a dead cockroach and an alive beetle. The sink faucet is not even attached to the sink and the plug for the sink is closed without any way of opening it so when you try to wash your hands it just fills up with water. It was hard enough getting hot water in the shower but once in the shower you might as well be swimming in at least an ankle deep of water I didn't see how far it would fill up because I got out pretty quickly. Not to mention the shower does not get full pressure because it is coming out of the spout as well. It is very unfortunate there is no fan or ventilation in the bathroom because if you have a husband or IBS there is no hiding it in the whole room. We are regretting not spending a few more dollars to go to the Super 8. We will not be back and we will never be this cheap again LOL

Leisure Pet

10/10

Exceptional

21 Jul 2025

Marie

Nice friendly staff. Very quiet location. I enjoyed my stay

Business_and_leisure Self

2/10

Poor

20 Jul 2025

Alexis

There were roaches everywhere, smelled terrible & the air didn’t work

Friends_and_family Friends

2/10

Poor

07 Jul 2025

Erick

It was completely infested with roaches staff stated that it was the time of the year and they were spreading throughout the city

Business_and_leisure Partner

4/10

Poor

01 Jul 2025

John

Martha at the front desk and the housekeepers are awesome. I had an issue with rain coming into my room

Leisure Self

4/10

Poor

19 Jun 2025

Paul

Location to campus is convenient but this is outweighed by the serious absence of proper amenities, including an elevator for the handicapped, A/C in the hallways, and front desk staff overnight and into late morning (the phone goes unanswered until early afternoon on our visit)

Leisure Partner

2/10

Poor

19 Jun 2025

Alexis

This Hotel is in terrible condition and need of repairs and maintenance. The room was infested with cockroaches and other bugs.

Friends_and_family Family

2/10

Poor

17 Jun 2025

Jose Paulo

Room was filthy. Carpet was sticky and was obviously never shampooed. Baby Cockroaches in the bathroom and sink cracks crawling around. Maid service was dismal. Came in the room to just take trash and exchange towels never made the bed. Had do not disturb sign but someone attempted to come in. Front desk was not welcoming and instead of asking for my name on the reservation she kept asking me when I made the reservation. Hallways are dark and some parts of the hallway don’t have a ceiling.

Leisure Self

2/10

Poor

16 Jun 2025

Roberto

There was no recepsionist at the hotel at night I never got my room. They even left a sign that said we will be back at 8:30AM and all the hotels nearby were sold out. After a few hours I was able to get a room somewhere else in a location very far feom there.

Partner

6/10

Pleasant

15 Jun 2025

Patricia

Room was clean, comfy bed. They let us check in a bit earlier. Remodeling. In the reservation said continental breakfast but when we got there they told us that it’s been a while that they don’t serve breakfast. Overall it worked for us, price was very accessible, good location and comfy bed.

Leisure Family

6/10

Pleasant

15 Jun 2025

Yaron

It's ok. Nothing special.

6/10

Pleasant

15 Jun 2025

John

It was a great value for the money on a concert venue night near concert. It’s being renovated.

2/10

Poor

14 Jun 2025

Francisco

I did reserve and didnt get my room

2/10

Poor

14 Jun 2025

Luis Emmanuel

Hi,
When I went to check in, the receptionist commented that they were not taking reservations made online and that they no longer had any rooms available. I explained that I had already been charged, and she told me that she couldn't do anything because I had made the reservation with an external company.

So I need to refound the money since my reservation was canceled by the hotel once Arrive in.

Regards

Partner

2/10

Poor

13 Jun 2025

Daniel

Got charged for a hotel room that i didnt even stay in

Business_and_leisure Self

6/10

Pleasant

02 Jun 2025

ZAIRA

ESTUBO BIEN SOLO QUE EL AIRE NUNCA FINCIONO, LA PERSONA DE RECEPCION NOS DIJO QUE TODOS LOS CUARTOS ESTABAN CON EL MISMO PROBLEMA, QUE TRISTE QUE SI SABEN EL PROBLEMA NO LO ARREGLEN

Friends_and_family Family

6/10

Pleasant

29 May 2025

Jorge

Quiet and easy access.
Sink was filthy and had to scrub it clean as if it had backflowed and had hair and food stuck to it.

Business_and_leisure Family

2/10

Poor

23 May 2025

DENNIS

No hot water and broken A/C

Leisure Pet

8/10

Excellent

17 May 2025

Gustavo

it has recently been renovated and it was nice and clean. Location is great.

Leisure Partner

4/10

Poor

16 May 2025

Nutan

It says free breakfast and we were told by the receptionist that the breakfast has been discontinued since 2018. Misleading indeed. There was no alternative offered like a kettle or coffee maker in the room either

10/10

Exceptional

15 May 2025

Verified traveler

Old School gets New Look

Booked this at last minute since I decided to go to EP a day earlier and already had a booking at another property
for the balance of the week. The property is being updated by ownership (former Howard Johnson)

Business

6/10

Pleasant

15 May 2025

Soumitra

Great location. Nice, clean, comfortable rooms. However very misleading on Expedia as it says Continental Breakfast but in reality there was no arrangement at all for any breakfast. The rooms could do with some tea/coffee arrangement as a bare minimum. The lady at the reception mentioned that they have not served any breakfast in the last 6 years or so.
Hope fully the management would look into these areas which would enhance the property image.

Leisure Friends

2/10

Poor

11 May 2025

Nicolle

Horrible

It smelled like cat urine the locks on my door didnt work no microwave or water in jacuzzi. Felt very unsafe

Friends_and_family Family

10/10

Exceptional

04 May 2025

Ruben

I stayed for about a week great for the price and nice and clean !

Leisure Family

6/10

Pleasant

26 Apr 2025

Byron

I felt unsafe because someone tried to come in my room.

Business Self

2/10

Poor

04 Apr 2025

Verified traveler

nasty

avoid this place.

Self

6/10

Pleasant

10 Mar 2025

Briseida

The pool is off service, not clean, I found a cockroach

Leisure Partner

10/10

Exceptional

09 Mar 2025

Mr

Friendly staff

2/10

Poor

07 Mar 2025

JOVONNIE

There was hair or pubic hair on bed sheets. No hot water, no water in toilet to flush u had to turn the water thing on at bottom of toilet to flush and mini fridge doesn’t work. Asked for my mom back went to different places for cheaper. Red Roof go there. Staff was awful to. Not safe in D area the Main door to buzz in was wide open for the public.

Business Family

4/10

Poor

15 Feb 2025

Kevin

I didnt have hot water in my room.

10/10

Exceptional

27 Jan 2025

Cesar

Friendly staff

10/10

Exceptional

19 Jan 2025

Cesar

Staff is friendly and helpful

6/10

Pleasant

12 Jan 2025

Judith

Hotel needs upkeeping and the staff needs to be more courteous

Leisure Partner

4/10

Poor

02 Jan 2025

Bryan

Low cost, little to impress

Leisure Self

2/10

Poor

28 Dec 2024

Verified traveler

I was unable to stay. I requested a refund, but knowing the staff, who was rude and I flexible, would probably not grantbit.

The lobby was a dump, badly maintained, and does not comply with a minimum hospitality standard

Friends_and_family Family

4/10

Poor

05 Dec 2024

Janet

Beware of Roaches

There was a cockroach in the refrigerator.

Friends_and_family Family

2/10

Poor

01 Dec 2024

Jonath

Awful!!!

Construction and water leaks!

2/10

Poor

28 Nov 2024

Alberto

Never stay at this hotel.

It was a terrible experience. I will never try to do a reservation at this place anymore. Front desk is rude and unprofessional. Room looked terrible and had cigar smell. Bath horrible. Overall this hotel shouldn’t be listed in your website. I would be glad if I could get a refund but I guess I’m not. I was working and driving late to rest comfortable and didn’t happen. I just wanted to sleep and didn’t cancel anything because was so tired. No good. Unsatisfied.

Business

2/10

Poor

15 Nov 2024

Verified traveler

Worst hotel in America

The place was dirty. Didn't even know if they clean the sheets. Had to check out early to find a new place to stay.

Friends_and_family Friends

2/10

Poor

08 Nov 2024

Elena

Don't have hot water 😞

Business_and_leisure Family

6/10

Pleasant

22 Oct 2024

Michael

Place to sleep

Stay wasn’t horrible but wasn’t great there was a lot of construction going on during our stay which didn’t help the experience it was a bit loud and dirty because of it..but outside of that it was a decent place to sleep and the customer service was good

Friends_and_family Friends