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IStay Hotel Ciudad Juarez

Ciudad Juarez · Mexico

Paseo Triunfo de la Republica 3745View location

9.0/10Excellent1,590 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.4/108.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About IStay Hotel Ciudad Juarez

It is 600 meters from the shopping center Rio Grande. Located in the best commercial and business area. This hotel is ideal for business travelers, as well as for tourists visiting Juarez. The rooms have modern decor in bright colors.

It offers a restaurant serving a variety of dishes and a breakfast buffet including eggs, fresh fruit, muffins and bagels, all to the delight of the host.

Read more about this hotelShow less

With a stay at iStay Hotel Ciudad Juarez, you'll be centrally located in Ciudad Juárez, a 5-minute drive from Paso del Norte International Bridge and 7 minutes from University of Texas at El Paso.

This hotel is 5.6 mi (8.9 km) from American Consulate and 8.6 mi (13.9 km) from Fort Bliss. Make yourself at home in one of the 146 air-conditioned rooms featuring plasma televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Service fee: MXN 25 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Hospital de la Mujer 0.2 km / 0.1 mi
Plaza de las Americas 0.5 km / 0.3 mi
Emotion Casino 0.7 km / 0.4 mi
Ciudad Juárez Art Museum 0.8 km / 0.5 mi
Estadio 20 de Noviembre 1.2 km / 0.8 mi
Paso del Norte Cultural Center 1.4 km / 0.9 mi
Edificio de Posgrado UACH 1.5 km / 0.9 mi
Monument Mexicanidad 2.9 km / 1.8 mi
Benito Juarez Monument 3.1 km / 1.9 mi
Benito Juárez Olympic Stadium 3.2 km / 2 mi
Chamizal Federal Public Park 3.4 km / 2.1 mi
Chamizal Museum of Archaeology 3.4 km / 2.1 mi
Museum of the Border Revolution 3.5 km / 2.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1993
  • Year of most recent renovation: 2012
  • Total number of rooms: 147
  • Number of floors (main building): 4
  • Single rooms: 74
  • Double rooms: 73
  • Suites: 4
  • Accessible rooms: 1
  • hotel
  • American Express
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Show 35 more facilities & services
  • City centre
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Laundry service
  • Launderette
  • Medical serviceExtra charge
  • Babysitting service
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Conference room
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • Breakfast buffet
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE EXECUTIVE KING BEDQUADRUPLE • EXECUTIVE KING BEDQUA.EJ-KG

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    QUADRUPLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 Bedroom • 31 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable2 photos

    IStay Hotel Ciudad Juarez

    DOUBLE EXECUTIVE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Room amenities

    • Wi-fi
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO DOUBLE BEDSTWIN • TWO DOUBLE BEDSTWN.2D

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    TWIN TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 31 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    IStay Hotel Ciudad Juarez

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Individually adjustable heating
    • Bathroom: 1
    • Shower: 1
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Ironing set
    • Washing machine
    • Tea and coffee making facilities
    • Internet access
    • Hi-fi
    • Radio
    • TV
    • Direct dial telephone
    • Bathtub: 1
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE EXECUTIVEQUADRUPLE • EXECUTIVEQUA.EJ

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    QUADRUPLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    QUADRUPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 31 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable2 photos

    IStay Hotel Ciudad Juarez

    DOUBLE DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Internet access
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LUXURYQUADRUPLE • LUXURYQUA.LX

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    QUADRUPLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE LUXURYSINGLE • LUXURYSGL.LX

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    SINGLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    IStay Hotel Ciudad Juarez

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 31 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    IStay Hotel Ciudad Juarez

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wi-fi
    • Radio
    • Hi-fi
    • Internet access
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about IStay Hotel Ciudad Juarez

9.0
Excellent
1,590 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.4 /10
Amenities
8.6 /10
100 reviews shown
4/10
Poor
01 Aug 2026
gilberto
There is only one small ice machine, located on the first floor; there are issues with cockroaches, and the TVs lack internet connectivity—they aren't smart TVs, just old, outdated cable setups.
10/10
Exceptional
01 Aug 2026
Victor
Todo estuvo excelente 💯
6/10
Pleasant
01 Aug 2026
Emilio
Bien
10/10
Exceptional
01 Aug 2026
Victor
Todo excelente y muy limpio
10/10
Exceptional
29 Jul 2026
Salvador
Location was perfect for my trip
2/10
Poor
29 Jul 2026
Carlos
El servicio pésimo. El restaurante platos sucios y vasos quebrados. La alberca con bosinas tocando
Música a todo volumen. Mi peor experiencia
10/10
Exceptional
27 Jul 2026
Keila
Todo estuvo super bien
10/10
Exceptional
26 Jul 2026
YIMI ANTONIO
Todo estuvo excelente
10/10
Exceptional
25 Jul 2026
victor
💯 everything was good 👍
10/10
Exceptional
24 Jul 2026
Cisco
Always very friendly staff and very clean hotel
2/10
Poor
24 Jul 2026
Mayra
CUIDADO CON Teniabuenas expectativas al escoger este hotel cada año viajo con mi familia a mex , y estábamos emocionados de ir a ese hotel, el primer día una de nuestras habitaciones no tenía luz , la segunda la puerta no cerraba , el siguiente día lo arreglaron en nuestro último día los niños que eran 5 fueron a la alberca al igual que yo y mi esposo fuimos empezamos a notar que los ojos nos ardían y todos empezaron a destornudar al igual que otros niños que estaban ai, fui a comentar al lobby lo que ocurria y nunca fueron a revisar tuvimos que salir de la alberca porq los niños estaban tosiendo así continuaron toda la tarde tuve que llevarlos al medico a los 5 niños, el doctor nos comento que gracias al chlorine de la alberca tenían las fosas nos alas y la garganta muy inflamadas tuve que comprar medicamentos para los 5 , les comente en el lobby de nuevo lo que paso y me digeron que en la mañana un manager hablaría con nosotros lo cual nunca paso , al check out les pregunte y solo me digeron que habían checado el nivel de la alberca y que todo estaba bien lo cual no creo porque tenía 5 niños con exactamente el mismo síntoma y un doctor que me confirmó lo contrario, lo cual quedamos muy decepcionados con la forma de como solo nos digeron que todo estaba bien y que estaba raro que paso eso con los niños, enfin si viajas a ese hotel ten cuidado con tus hijos cuando ballan a la alberca . Porque ahora nosotros tenemos un viaje de el paso asta Colorado con 5 niños enfermos
2/10
Poor
21 Jul 2026
Christian
Better staff
Partner
2/10
Poor
16 Jul 2026
Jose Antonio
Everything was fine but the entry door locked with the inside system. We have to wait one hour till the door was open and have access to the hotel room.
Family_with_children
10/10
Exceptional
14 Jul 2026
Victor
Todo esta excelente, muy limpio y el personal muy atentos.
Business Family
10/10
Exceptional
10 Jul 2026
Estela
Clean room
10/10
Exceptional
08 Jul 2026
Francisco
Everything was ok
Family
6/10
Pleasant
08 Jul 2026
Jose Antonio
This is the 3rd year we arrived at the hotel, every year the hotel been reducing the small complements they offer years ago, like a free coffee set for two daily, water bottles in your room.
Family_with_children
10/10
Exceptional
07 Jul 2026
marlon
Great hotel.
Partner
6/10
Pleasant
06 Jul 2026
Emilio
Limpieza del cuarto muy bien desayuno peor que antes el el personal que atiende la cocina deficiente el de las mesas muy amable el señor en la entrada del hotel homeless nos aventó piedras al carro le comenté a la recepción y me dijo que no era de su incongruencia el resto del personal muy amables gracias a todos
Family
10/10
Exceptional
04 Jul 2026
Victor
💯 recomendable!!!!!!! Muy limpio y muy bonito
Friends_and_family Family
10/10
Exceptional
02 Jul 2026
Sergio
The room was clean, a little dated but a good size room and clean. Appreciate the hard floors (no carpet). Bed was comfortable, sheets and bedding clean, good pillows. Bathroom was a little dated but everything in working order and clean. Didn’t use the pool, was a bit crowded for my liking but the pool area was indoors and appeared clean. Did use the laundry, this was a great perk. I brought my own soap but there’s a vending machine close to purchase snacks or soap for the washer if needed. Underground parking was great- helped keep car secure and cooler than the front lot. Onsite security was nice peace of mind. On the last day found out there was a free shuttle service to downtown or nearby shopping- wish I would’ve known sooner! Great perk! Plan to stay here again next time I visit family. Highly recommend this hotel, way better attention and cleanliness than the lucerna across the street. Not to mention more affordable. Good location with shopping and food nearby.
Family
6/10
Pleasant
01 Jul 2026
Pablo
Well, hard to start with however, the place is nice. Well decorated center center in the city pretty good everything around. It was good outside. The problem was their mattresses are over 20 years old spring coming through slouch no comfort, especially if you’re a little bit heavy or not a very small person. It’s not you know it’s not comfortable. They had to change room because like I said the bed is over 20 years old they could do a renovation which I believe is if I had to classified it’s even lower than Motel six as far as the beds are concerned everything else is OK.
Partner
10/10
Exceptional
29 Jun 2026
Pablo
Thank you 🙏🙏, gracias por toda su atención, el chófer mis respetos, bien agradecidos mi esposo y yo con el, y en recepción super amables las chicas, muy atentos en todo momento, gracias infinitas, esperamos volver pronto
10/10
Exceptional
22 Jun 2026
Araceli
Everything was perfect during our stay this weekend. The hotel was very clean, the staff was friendly, and we felt very comfortable. We would definitely stay here again. Thank you for a wonderful experience! 😊
Family_with_children
6/10
Pleasant
19 Jun 2026
Vicente
Nice
Partner
10/10
Exceptional
15 Jun 2026
Ricardo
Muy cómodo y confortable
Family
10/10
Exceptional
15 Jun 2026
Pedro
Es perfecto para my
10/10
Exceptional
14 Jun 2026
Alfredo
Glad to be in this place
4/10
Poor
12 Jun 2026
Oscar
Outdated, nice staff.
Family_with_children
10/10
Exceptional
09 Jun 2026
Hector
iStay is the best. Wish I could stay there always.
Self
10/10
Exceptional
07 Jun 2026
Marco
I always have a good time when I stay in the hotel! Is nice clean it has an indoor pool and is connected to Sanbors, It’s a great place to stay when you’re in Ciudad Juárez a great value for your money!!
Friends_and_family Friends
10/10
Exceptional
07 Jun 2026
Juan
Breakfast
Family_with_children
10/10
Exceptional
28 May 2026
marlon
Great place to stay.
Partner
10/10
Exceptional
28 May 2026
Maria
Very clean very friendly people
Partner
10/10
Exceptional
27 May 2026
Stevany
The employees are very nice. Specially a young girl who was at the front desk. I forgot to get her name. She had curly hair and she is pretty tall. She was the nicest, she had great customer service. My kids love to stay in this hotel
Family_with_children
10/10
Exceptional
25 May 2026
Alma
Muy bien
Self
2/10
Poor
24 May 2026
Monica
The bed had long hair on the sheets and dirt. Seemed like housekeeping didn’t bothered on switching the sheets from the last people that had the room and just did the bed instead of changing sheets. Very dissatisfied as we had to change rooms at 10 pm right before we were ready to go to bed. Towels were very stained and dark so were the sheets. Will not stay here again.
Family_with_children
10/10
Exceptional
22 May 2026
VÍCTOR OCTAVIO
Excelente habitación! Limpieza excelente trato excelente
6/10
Pleasant
17 May 2026
alfonso
Rooms need renovation, indoor pool good for families, good breakfast. Good options around.
Self
10/10
Exceptional
12 May 2026
Salvador
Yes
Partner
8/10
Excellent
05 May 2026
Claudia Abigail
Everything was good, the only thing that ay have improvement is the breakfast they offer. The line get really long and slow since they only have two persons doing everything. There was only one waiter that was running all over the place trying to keep everything in order on his own.
4/10
Poor
04 May 2026
JULIAN
AIR CONDITION WILL NOT COOL SUFFICIENTLY IN ROOMS. WILL NOT GO BELOW 25 DEGREES C. BUFFET BREAKFAST IS SATISFACTORY, NOT THAT GREAT.
IF YOU ARE USING EXPEDIA, EXPECT THE WORST ROOMS.
Partner
10/10
Exceptional
27 Apr 2026
Claudia
Mi estancia favorita
Partner
10/10
Exceptional
25 Apr 2026
Santos
Muy buen hotel super recomendado
Friends_and_family Friends
10/10
Exceptional
22 Apr 2026
Javier
Good breakfast. AC cold. Pool clean. Staff always available to help. Stayed a full week.
Partner
10/10
Exceptional
20 Apr 2026
Fernando
Great roo
10/10
Exceptional
20 Apr 2026
Miguel
N/a
Partner
6/10
Pleasant
17 Apr 2026
David
Not all the room had coffee maker, the hand face towels are too large. It was very noisy at night with people in the hallways. Breakfast was good. Security doesn’t respond upon requests. No exhaust fan in bathroom. Only one card key given. Probably wouldn’t stay again.
8/10
Excellent
12 Apr 2026
Vero
Everything was ok, the mattress could be a little more soft for me, but other than everything was as described, I'll stay again in the future.
Partner
10/10
Exceptional
12 Apr 2026
Ivonne
.
Self
10/10
Exceptional
29 Mar 2026
Monica
Muy buena estancia
Friends_and_family Friends
10/10
Exceptional
25 Mar 2026
Aaron
todo muy bien perfecto
Partner
8/10
Excellent
23 Mar 2026
Monica
I did not try this service
Family
10/10
Exceptional
22 Mar 2026
Sergio
EVERYTHING WAS AMAZING
Partner
10/10
Exceptional
18 Mar 2026
Minerva
Todo muy bien si lo recomiendo limpio y un buen servicio
Self
10/10
Exceptional
07 Mar 2026
Marisol
Thank You it was so kind and nice thank you
Partner
8/10
Excellent
06 Mar 2026
Rogelio
Hotel super clean, room super nice clean, bathroom idk how to describe need more attention, bathroom needs a fresh paint or something
Family
10/10
Exceptional
26 Feb 2026
Sergio
Staff
10/10
Exceptional
16 Feb 2026
Jose
Spotless room and courteous staff. Five stars.
Leisure Self
10/10
Exceptional
16 Feb 2026
Joseluis
Thank you for everything it was nice to stay in the room I've been staying in this hotel since 2012 that's my favorite hotel thank you very much for everything
Friends_and_family Family
10/10
Exceptional
06 Feb 2026
Brijida
Si todo bien
8/10
Excellent
03 Feb 2026
Alma Delia
Very good
10/10
Exceptional
01 Feb 2026
Santos
Good
Friends_and_family Family
10/10
Exceptional
26 Jan 2026
Larry
As expected great stay room was very clean staff very attentive.
Leisure Family
6/10
Pleasant
10 Jan 2026
Raymond
This is my culture to place when I’m in Mexico. Everything was good except their breakfast buffet. The kitchen staff is not courteous. They are not friendly. They I’ll have brown on their faces.












10/10
Exceptional
08 Jan 2026
juan
Personal
4/10
Poor
03 Jan 2026
Arturo
They charge for a buffet breakfast that isn’t even close to a buffet. Online reservations are not the same as advertised when you arrive.
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Maria
Nice location. Nice room with Heat. Hair dryer and iron.
Self
10/10
Exceptional
28 Dec 2025
Anthony
This friendly and helpful when I checked in. The room was good size and very clean.
4/10
Poor
24 Dec 2025
Luis
Very dirty and unkept, awful towels..
Leisure Family
10/10
Exceptional
24 Dec 2025
Jose
Stayed for 2 weeks due to family emergency and everyone made us feel at home.
Partner
10/10
Exceptional
22 Dec 2025
Marcos
GREAT
Leisure Family
10/10
Exceptional
05 Dec 2025
ERNESTO
The room was very clean and the staff was very friendly.
Leisure Self
10/10
Exceptional
30 Nov 2025
Raymundo
I liked the location, the food and that it has an indoor pool
Leisure Family
6/10
Pleasant
30 Nov 2025
Jorge
The Room Was Ok, Only Thing Is That Everything Look Old And Worn, Had Problem With The Door Security Pin. It Locked Us Out. Sliding Glass Door Lock Inoperative . Staff Was Very Courteous. I Would Stay There Again.
Leisure Family
6/10
Pleasant
24 Nov 2025
Maria
It was okay. Expedia promotes it having A/C but we could not turn it on because the whole establishment is at a set temperature so during winter off and rooms were hot. Shower pressure for hot water after is slow. Frustrating. Good customer service and breakfast.
Leisure Family
10/10
Exceptional
20 Nov 2025
Carlos
It’s a good hotel.
10/10
Exceptional
14 Nov 2025
Adrian
Good place
Leisure Partner
10/10
Exceptional
09 Nov 2025
Jose Luis
Everything was clean and staff was very helpful. We would defenetly stay at iStay again
Business
10/10
Exceptional
06 Nov 2025
Arturo
great breakfast lots of choices !
Leisure Friends
10/10
Exceptional
05 Nov 2025
Patricia
Great place
6/10
Pleasant
01 Nov 2025
Elizabeth
Very Nosey place
10/10
Exceptional
31 Oct 2025
Saquib
VERY safe. high quality breakfast. Friendly service. Good AC.
Leisure
8/10
Excellent
30 Oct 2025
Miguel
The front
10/10
Exceptional
23 Oct 2025
Gabino
is a nice hotel , great breakfast food
Business_and_leisure Partner
10/10
Exceptional
21 Oct 2025
Amanda
Outstanding service
10/10
Exceptional
20 Oct 2025
Amanda
Outstanding service
10/10
Exceptional
14 Oct 2025
Kevin
Todo bien
Self
6/10
Pleasant
06 Oct 2025
Victor
.
Leisure Partner
10/10
Exceptional
06 Oct 2025
Amanda
I love this hotel
Friends_and_family Family
10/10
Exceptional
05 Oct 2025
Amanda
Excellent place. Breakfast is awesome
Friends_and_family Family
10/10
Exceptional
30 Sep 2025
Jorge
Great hotel
Business
10/10
Exceptional
22 Sep 2025
Victor
Great
Business
10/10
Exceptional
21 Sep 2025
Luisa
Housekeeping Paola does an amazing job, front desk staff super friendly, great place this was my 5th time at this hotel
Leisure Family_with_children
6/10
Pleasant
10 Sep 2025
Iris

It's just OK, expensive for what it is.

They have an indoor pool, but it's small; they don't have a coffee maker, nor a fridge in the room, and the toiletries are tiny. If they want to charge us prices, they need to add a fridge and coffee maker (paid $120 US dollars per night). Breakfast was not included; I paid (I think $10 extra per person)
Check out is at 1:00 pm, but they lock your keys at 12:30
The hotel was OK, but I will try a different one next time.
Friends_and_family Family
8/10
Excellent
04 Sep 2025
Lalo
Amenities,breakfast was good
Leisure Family
10/10
Exceptional
02 Sep 2025
Erin
Front desk and staff specially Fernanda, checked us in starting great customer service throughout our stay.
Leisure Family
10/10
Exceptional
02 Sep 2025
Rosi
Is a very nice Hotel, loved the room and the food!
Thanks
Partner
8/10
Excellent
02 Sep 2025
Leticia
They need new carpet
8/10
Excellent
26 Aug 2025
jose
Good location
Business_and_leisure Partner

Location & surroundings

IStay Hotel Ciudad Juarez
Paseo Triunfo de la Republica 3745, Ciudad Juarez, Mexico

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IStay Hotel Ciudad Juarez

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