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Krystal Urban Ciudad Juárez

Ciudad Juarez · Mexico

Av.Tecnol¢gico #3750 Colonia Partido IglesiasView location

9.0/10Excellent2,190 Reviews
Cleanliness9.0/109.0
Service9.2/109.2
Comfort9.0/109.0
Condition8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Krystal Urban Ciudad Juárez

This luxurious and charming hotel boasts a wonderful position in Chihuahua, Mexico. The hotel is conveniently located just 5 minutes from the US consulate, important industrial parks and large shopping malls. Thus, this is the ideal choice of accommodation for everyone visiting the city for business or leisure alike.

All the comfortable and cosy accommodation units are tastefully appointed in a classical American style with luxurious amenities and enchanting furniture. Visitors may take advantage of the in-room facilities, including a microwave, a coffee maker and a mini-refrigerator. They also count with other superior features like a granite countertop bathroom.

Guests will appreciate the excellent facilities and services offered, including a heated indoor swimming pool for them to relax and a business centre and banquet spaces to celebrate any kind of event. The rooms have a safe-deposit box and minibar (subject to availability).

Read more about this hotelShow less

When you stay at Krystal Urban Ciudad Juárez by US Consulate in Ciudad Juárez, you'll be near the airport, within a 5-minute drive of American Consulate and Star Medica Hospital Ciudad Juarez2.

This hotel is 1.4 mi (2.3 km) from Plaza Las Misiones and 11.7 mi (18.8 km) from Cielo Vista Mall. Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Minimum guest age is 18 Professional property host/manager Property does not offer onsite COVID-19 testing Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 740 for adults and MXN 740 for children
    • Early check-in fee: MXN 650 (subject to availability)
    • Late check-out fee: MXN 650 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Central Park 0.2 km / 0.1 mi
La Rodadora Espacio Interactivo 0.8 km / 0.5 mi
Plaza Las Misiones 1.9 km / 1.2 mi
Star Medica Hospital Ciudad Juarez2 2.2 km / 1.4 mi
Plaza Juárez Mall 2.2 km / 1.4 mi
American Consulate 2.5 km / 1.6 mi
International Medical Clinic 2.5 km / 1.6 mi
Plaza Embassy Shopping Center 2.7 km / 1.7 mi
Technological Institute of Ciudad Juárez 3.5 km / 2.2 mi
Plaza Portales 802 6 km / 3.8 mi
ITESM Campus Juárez 6.2 km / 3.8 mi
Emotion Casino 6.6 km / 4.1 mi
Paso del Norte Cultural Center 7.2 km / 4.5 mi
Edificio de Posgrado UACH 7.3 km / 4.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2015
  • Total number of rooms: 120
  • Number of floors (main building): 4
  • Single rooms: 72
  • Double rooms: 44
  • Junior suites: 4
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
  • Nearest Bus / Metro Stop
Show 49 more facilities & services
  • Airport
  • Beach
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Transfer service
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Launderette
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • ProjectorExtra charge
  • Photocopier
  • Business centre
  • Indoor freshwater pool: 1
  • Sun loungers
  • TV lounge
  • Hot tub
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte dinner
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 25 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable2 photos

    Krystal Urban Ciudad Juárez

    DOUBLE TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 2–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Cable TV
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BEDDBL.DB

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE KING SIZE BEDSINGLE • KING SIZE BED • 1 Bedroom • 25 m²SGL.KG
    SINGLE KING SIZE BEDPhoto unavailable1 photo

    Krystal Urban Ciudad Juárez

    SINGLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.KG

    Room amenities

    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Cable TV
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 25 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    Krystal Urban Ciudad Juárez

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Safe
    • Cable TV
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-11

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-11

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH SHARED BATHROOMQUADRUPLE • WITH SHARED BATHROOMQUA.FH

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    QUADRUPLE WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Krystal Urban Ciudad Juárez

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 2–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Cable TV
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Krystal Urban Ciudad Juárez

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Krystal Urban Ciudad Juárez

9.0
Excellent
2,190 Reviews
Cleanliness
9.0 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
27 Jul 2026
Jose
No comment
10/10
Exceptional
20 Jul 2026
Luis
Excelente
Partner
8/10
Excellent
19 Jul 2026
Emma
Furniture could be updated.
Family
8/10
Excellent
19 Jul 2026
Jeannette
The rooms seem clean but the furniture looks like it can be updated.
Family
10/10
Exceptional
15 Jul 2026
Lisa
Clean room and staff was great
Partner
10/10
Exceptional
10 Jul 2026
Michael
Front desk staff was ok just need to smile and be more welcoming! Room was nice just needed a refrigerator. I would recommend this hotel to friends and family. 👍👍
Family
4/10
Poor
10 Jul 2026
Hector
La tina del baño estaba sucia huele mucho a humedad
10/10
Exceptional
06 Jul 2026
Juan
O
Partner
10/10
Exceptional
05 Jul 2026
Martha
Recepcionistas deben ser más amigables , no hacen contacto visual con uno de cliente
Family
8/10
Excellent
05 Jul 2026
yadira
Good staff
Family_with_children
10/10
Exceptional
04 Jul 2026
Francisco
Muy buen servicio
Self
10/10
Exceptional
03 Jul 2026
Maria
Clean and nice staff
Friends
2/10
Poor
03 Jul 2026
Gerardo
It was dirty sheets had stains
Friends_and_family Family
8/10
Excellent
01 Jul 2026
Cesar
Todo bien
Partner
10/10
Exceptional
29 Jun 2026
CLAUDIA
Recommended 100%
Very clean rooms, nice staff and good food.
Partner
10/10
Exceptional
29 Jun 2026
Fernando
Muy limpio
10/10
Exceptional
27 Jun 2026
Raul
Good hotel over all. I highly recommend it for the price
Partner
10/10
Exceptional
25 Jun 2026
Nancy
No ponen shampoo
Partner
10/10
Exceptional
24 Jun 2026
Cecilia
Muy limpio y el personal muy amable las instalaciones muy cómodas súper céntrico
Family_with_children
10/10
Exceptional
21 Jun 2026
Adrian
Aa
Partner
8/10
Excellent
18 Jun 2026
Irving Ivan
Clean room and well located hotel.
10/10
Exceptional
16 Jun 2026
erick
Good
10/10
Exceptional
15 Jun 2026
Miguel Ángel Aleman
Friendly staff, very clean
Partner
10/10
Exceptional
15 Jun 2026
Aaron
I liked how well they keep it clean the lady came every day .very safe there was always a security guard at the hotel one of the amenities I like the most was the restaurant the enchiladas and the Waldo tlalpeño were delicious. Over all very pleased with my stay at krystal urban hotel
Partner
10/10
Exceptional
15 Jun 2026
María Beatriz
Servicio de comedor más tarde para los que llegamos de lejos al hoyel
Partner
10/10
Exceptional
14 Jun 2026
John
Large room. Very clean.
10/10
Exceptional
13 Jun 2026
Francisco
Muy bien el personal
Family_with_children
10/10
Exceptional
11 Jun 2026
genoveva
They need umbrellas on the beach and a/c om the theatre's the swimming pool nees to be cold
Partner
10/10
Exceptional
31 May 2026
Miguel
A gusto, tranquilo, el personal amable
Partner
10/10
Exceptional
30 May 2026
Norma
Clean room, good time at the pool, about 10-12 min from the airport
8/10
Excellent
29 May 2026
Lademiro
Everything good
Family_with_children
10/10
Exceptional
28 May 2026
Daniel
Good
10/10
Exceptional
26 May 2026
Flor Elina
La pasamos de maravilla!! Es un paraíso, excelente ubicación
Las instalaciones muy limpias, las habitaciones con vista al mar, el personal súper atento y cordial 100% recomendado!!
Partner
10/10
Exceptional
25 May 2026
Yuliana
Everything was good and the staff was very nice and friendly.
Breakfast was great
Friends_and_family Family
10/10
Exceptional
24 May 2026
Daniela
Amazing service and great food
Partner
6/10
Pleasant
23 May 2026
Lusia
Very simple room. You can tell it’s an old building, No refrigerator available. Good for a one night stay. Staff was really nice tho but I would have paid a little more to stay somewhere else.
Family
8/10
Excellent
22 May 2026
CHEN-HSIANG
Na
8/10
Excellent
12 May 2026
Danya
Good service
Family_with_children
10/10
Exceptional
10 May 2026
Manuel
Very clean place and comfortable!!
Partner
10/10
Exceptional
08 May 2026
John Paul
A good hotel, clean quiet laid back, no worries 😌
10/10
Exceptional
08 May 2026
Everardo
Very good price and everyone it’s ver very helpful
Self
8/10
Excellent
06 May 2026
Juan carlos
Good morning,

In my opinion, having the TV on in the entry lobby would improve the overall atmosphere. Additionally, the A/C should be running, as it gets very hot in that area. The current environment at the entrance is not very welcoming.

I have stayed at this hotel several times, and I truly believe these small details—such as having the TV on, ensuring proper air conditioning, and turning on the electric chimney—would make a significant difference in the guest experience.

Thank you for your attention to these details.
Family
6/10
Pleasant
30 Apr 2026
Isaias
Staff wasn’t really friendly. You asked a question. They don’t know nothing they’re not even say good morning. Smile you feel like you’re there for free.
Friends
10/10
Exceptional
30 Apr 2026
Enrique Manuel
I hay recommend hay recommended for all Travelers to take vacation or Business or coming to the consolaste The Food Breakfast is good the attentions is Very Well the People de Staff Very friendly in my Future trip I choose this hotel . Yo sí lo recomiendo al 100% las atenciones son muy buenas el personal muy amigable todo seguro y accesible la ubicación tuve mi cita con mi familia al consulado y todo muy bien yo lo recomiendo a la gente que vaya de vacación que vaya negocio o que vaya a una entrevista al consulado yo lo recomiendo sólo tuve un pequeño detalle que cuando recién llegué alguien había tirado o derramado un líquido en el elevador y lo reporté y en una ocasión no sé si por servicio de alguna causa mientras me bañaba se acabó se fue el agua pero son cosas que pasan el desayuno incluido la comida todo está perfectamente bien saludable y rico gracias por todo
Family
10/10
Exceptional
26 Apr 2026
Jose
Very clean , and very good staff
Friends_and_family Friends
2/10
Poor
26 Apr 2026
Abraham
I reserved my room with ample time for my visit to Ciudad Juarez. When I arrived, the front desk staff say that there was no reservation under my name or with my reservation number. I called Hotels.com about this and confirmed that the hotel did receive my reservation, did pre-approve my reservation and they weren't sure why they didn't have a room for me. I asked to book a room with them directly after this issue but they said the entire hotel was booked and there was not one single room to host me. Triple check your reservation before arriving here to make sure you're not out on the street without a reservation
Self
10/10
Exceptional
23 Apr 2026
Juan carlos
Excellent service well recommended, excelente servicio muy recomendado puedo decir que es uno de los mejores hoteles hablando de comodidad y instalaciones. Lo único en mi opinión que cambiaría sería el tipo de shampoo que ofrecen en las
Habitaciones fuera de eso excelente hotel .
Friends
10/10
Exceptional
22 Apr 2026
ANTONIO
Buen servicio
Self
10/10
Exceptional
20 Apr 2026
ROBERTO
Clean room
Partner
8/10
Excellent
18 Apr 2026
ANTONIO
Good service
Self
6/10
Pleasant
15 Apr 2026
Mariaines
The hotel is really old
10/10
Exceptional
15 Apr 2026
Raul
Room very clean, sleep very nice, no external noise
8/10
Excellent
14 Apr 2026
Gloria
Clean room, comfortable bed, water shut off for about 5 minutes. Breakfast was good:
Partner
6/10
Pleasant
13 Apr 2026
Luis Manuel
The staff were not nice.
Family
10/10
Exceptional
13 Apr 2026
amanda
Clean rooms, very spacious. Restaurant is great. We added on breakfast and it was worth it. It’s a buffet and it changed daily as to what was on it. You could also get your eggs cooked however you wanted. Pool has a lot of chemical but water was great. Wi-Fi kept cutting out in my laptop but tv and phones worked fine. Has a gym. Hotel has a car service if you ask in time to take you to appointments. Or you can use Uber and taxis.
Friends_and_family Family
10/10
Exceptional
12 Apr 2026
Sergio
Excelente y muy Rico
Self
10/10
Exceptional
10 Apr 2026
Maria
Todo está exelente el servicio,las abitaciones,la limpieza,el desayuno 10 de 10 esepcional recomendado 100%
Family
10/10
Exceptional
08 Apr 2026
Perla
Really nice place and includes a lot of amenities. The food in the restaurant is really good too. The consulate is about 8 min away in car and about 15 to 20 min walking. There is a gas station right around the corner from the hotel and a really pretty park in front of the hotel. Highly recommend and would go back if needed.
Partner
10/10
Exceptional
02 Apr 2026
Arturo
Every one was nice good service
Friends_and_family Family
10/10
Exceptional
31 Mar 2026
Cesar Fidel
Nice stay
Self
10/10
Exceptional
28 Mar 2026
Jorge
Great
10/10
Exceptional
27 Mar 2026
Jesus
Great place, employee very attentive to the guest. Breakfast was good, dinner was great.
Indoor pool thats a + . Hotel was close to the park, shopping mall, consulate, and other mini shops
Family_with_children
8/10
Excellent
26 Mar 2026
MaryCarmen
Si fueron amables , habitacion limpia pequeña
Family
10/10
Exceptional
24 Mar 2026
Misael
Enjoyed everything, cleanliness, welcoming staff, overall great place to stay!
Partner
10/10
Exceptional
23 Mar 2026
Gerardo
Goodness
6/10
Pleasant
21 Mar 2026
Jose
Didn’t get to sleep due to the ac units not cooling in room
Partner
10/10
Exceptional
17 Mar 2026
Francisco
Todo exelente
Self
8/10
Excellent
14 Mar 2026
jessica
.
Partner
6/10
Pleasant
09 Mar 2026
Hector
Good 👍 experience recommend
8/10
Excellent
07 Mar 2026
Isabel
It was ok, meals were overpriced
10/10
Exceptional
06 Mar 2026
Sadot
Amazing place to stay really quiet and relax
Business Friends
10/10
Exceptional
03 Mar 2026
Cesar
Good
4/10
Poor
02 Mar 2026
Gregorio
Went for pleasure and opted for the breakfast buffet to be included in my price for the night. I checked before booking and saw it stated that breakfast buffet opens at 6:30 am and I found it perfect since I needed to leave early the next day. Well to my surprise when we got down the reception area we were told that the buffet didn’t open until 7 am. It was 10 minutes before opening so we decided to wait. Three minutes later a couple also came up and to my surprise the staff gave them their tickets for breakfast while we were still waiting. By 7:30 am hardly any food had been put out only fruit. I asked for menudo and was told they were still working on it. I decided to leave and get breakfast at my next destination because they were already an hour behind. Either hotels.com got the information wrong or they are very behind on staff. I didn’t find it rude though that an Asian couple got to in first while we Mexican looking had to wait.
Partner
10/10
Exceptional
02 Mar 2026
Andres
excellent service
Family
6/10
Pleasant
28 Feb 2026
Paola
TV never worked and the heater didn’t either and the technician never camel. Didn’t provide cofee and took a lot of time when I asked for it. And the bathroom has a terrible noise
Friends_and_family Family
10/10
Exceptional
27 Feb 2026
Homero
Very good
10/10
Exceptional
25 Feb 2026
Adhara
The room was great, specious , clean
Self
8/10
Excellent
16 Feb 2026
Alejandra
Good service, very kind
Self
2/10
Poor
15 Feb 2026
Hector Manuel
Llego en la noche y me dijeron que no existia mi reservacion, sun pagafo y me dejaron fuera, en hoteles te mandan a un chatbox y no te resuelven nada.

Me robaron
10/10
Exceptional
15 Feb 2026
Angelica
Yes everything was awsome
10/10
Exceptional
14 Feb 2026
Maria
Staff was amazing
6/10
Pleasant
14 Feb 2026
David
Food not good at all
10/10
Exceptional
10 Feb 2026
Jhoanna
Great staff and amazing stay!
Business_and_leisure Partner
6/10
Pleasant
10 Feb 2026
Delia
The front ofice was not that great so slow got thier 1 hour before time and they couldnt find my reservation I was left till the end of others checking in
2/10
Poor
08 Feb 2026
Raul
The room is smelly and dirty. The toulet was full of human feces, it wouldn’t flush. The bed sheets were not cean, the heater wasn’t working properly.
The parking inside the hotel was full of junkred cars with flat tires or no tires at all.
Horrible hotel
Business
2/10
Poor
03 Feb 2026
Tomi Jimenez
The ac in my room wasn’t working. I couldn’t sleep good because of the room being so hot.
Business Family
10/10
Exceptional
03 Feb 2026
Manuel
Excelente servicio, buena comida y lo mejor es que cuándo haces otra reservación por Expedia y eliges el mismo tipo de habitación no necesitas dejar el cuarto
Business Family
8/10
Excellent
29 Jan 2026
Guillermo
Habitación amplia y limpia
Friends_and_family Family
10/10
Exceptional
28 Jan 2026
Victor
That the reception staff were more friendly and that they answered calls.
Business Self
10/10
Exceptional
27 Jan 2026
Jorge
Muy buen hotel la comida está super buena y la atención de personal es muy buena en la cosina
Leisure Family_with_children
10/10
Exceptional
24 Jan 2026
David
Excelente servicio y desayuno muy ricos, recomendable hacer la reserva con desayuno incluido
Business Family
10/10
Exceptional
23 Jan 2026
Paola
Room was perfect. Breakfast was extremely overpriced
Friends_and_family Family
10/10
Exceptional
22 Jan 2026
Gloria
We love staying here!
Leisure Partner
10/10
Exceptional
19 Jan 2026
Norma
Great service
Business Family
10/10
Exceptional
19 Jan 2026
Moses
Great customer service and very helpful. The entrance and room are phenomenal! It’s always a pleasure going back I will be returning to this hotel. Thank you for your hospitality
Business
6/10
Pleasant
18 Jan 2026
Manuel
Necesita ser actualizado
Leisure Family
8/10
Excellent
18 Jan 2026
Jose
Excelente
Business_and_leisure Self
10/10
Exceptional
17 Jan 2026
Norma
I have no complaints, staff was friendly and helpful.
Business Partner
4/10
Poor
16 Jan 2026
jose
The room itself was okay, but when we went to bed I noticed that the bed sheets had visible stains. I contacted the front desk and they brought replacement sheets; however, some of the “clean” sheets also had stains. I chose not to complain further, but this experience affected my comfort. Because of this, I would not return to or recommend the hotel.
Business Family
10/10
Exceptional
13 Jan 2026
Jose O
Great location, great food and great staff.
Business_and_leisure Partner

Location & surroundings

Krystal Urban Ciudad Juárez
Av.Tecnol¢gico #3750 Colonia Partido Iglesias, Ciudad Juarez, Mexico

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Krystal Urban Ciudad Juárez

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