Name: Ibis Juarez Consulado
Address: Prol Ramon R Lara 8930 3 And Av Paseo De La Victor, Ciudad Juarez, 32500, MX

6/10

Pleasant

01 Aug 2026

Karolina

Tuvo sus buenas y otras no tan malas, La propiedad está en construcción se pudo lidiar con eso, no tuvieron papel de baño aproximadamente por tres días, también pudimos lidiar con eso simplemente decidimos disfrutar la estadía y dejar eso de lado y el personal fue amable.

8/10

Excellent

30 Jul 2026

Aguevaren

Room was clean, staff was friendly and it did have nice AC. The place was under remodel which I didnt see advertised anywhere and they only had one working elevator at the time.

2/10

Poor

30 Jul 2026

Clara

Ser más amables los d recepción y ayudaría mucho q tuvieran un microondas x cada recamara y en definitivo modernizar los cuartos las llaves d la regadera cada q las iva yo a usar se me quedaba la agarradera d la regadera en la mano uuff horrible en 15 días q estuve allí nunca cambiaron la cortina d la regadera olía mucho a mugre y humedad

Family

2/10

Poor

29 Jul 2026

MELISSA

Un solo elevador funcionando, el resumidero de la regadera tapado y pocas toallas para un cuarto de 4 personas. Quedé decepcionada de la estadía.

10/10

Exceptional

26 Jul 2026

nancy

Un lugar esacto para la espera de mis trámites … seguro , limpio , tranquilo, y sobre todo cerca de los tres pasos para la visa… el personal muy atento y educado.. gracias ibis por mantenernos seguros en su hotel , fue mi hogar por 15 días 💕

6/10

Pleasant

24 Jul 2026

Luz

El area no tenia sus areas accesibles debido a remodelacion en el area.

2/10

Poor

24 Jul 2026

Arturo

Terrible elevator system. Rooms were ridiculously small just as the shower space

8/10

Excellent

24 Jul 2026

Laura

Falta de limpieza en el cuarto

6/10

Pleasant

23 Jul 2026

Jose

Estaba en construccion, no puedo opinar muchoo
La locacion esta perfecta.

2/10

Poor

22 Jul 2026

Yoselin

We were unaware that the building is under construction
The lobby was tiny and messy with one working elevator
When I asked for a fork they grabbed an open cup with utensils they had next to them where the dust was falling into
We were always missing breakfast items
The bread was hard - definitely a few days old. Food was bland
When asked for a microwave they said none was available
I woke up to the sound of construction and if I was in my room during the day that’s also all I heard
I was then moved to another room due to construction again
The bathroom in the new room didn’t flush - we had to call for maintenance twice
There was a huge roach in the room
I left two days before planed and I was told I could not have a refund for the additional days I did not stay because I used a “discount page” aka Expedía even though I paid for insurance
The shampoo and conditioner were watered down
Not pleased for the full price I paid

10/10

Exceptional

17 Jul 2026

Jose

Estaba en remodelación. Pero los cuartos limpios, el personal de limpieza es atento y amable, el servicio de desayuno y comidas son amables y atentos. La ubicación es excelente para citas consulares y médicas porque están a unos minutos caminando.

Family

2/10

Poor

16 Jul 2026

Alma

Quisiera expresar mi inconformidad respecto a mi reciente estancia en el hotel. Al llegar, me encontré con que el lobby estaba en remodelación y no contaban con aire acondicionado, lo cual resultó bastante incómodo. Además, no ofrecían servicio de desayuno debido a la misma razón, sin embargo, me cobraron dicho servicio sin haberlo consumido.

Pagué por siete días completos, pero a los cinco días me hicieron un cobro adicional por las noches restantes, lo cual considero totalmente incorrecto y poco profesional, al revisar la factura fue en donde vi que me cobraron el desayuno.
Debido a esta situación y a varios inconvenientes adicionales, decidí retirarme del hotel antes de completar mi estancia.

Cabe mencionar que las condiciones del hotel eran muy deficientes: la tapa del baño estaba en muy mal estado, la puerta de la regadera estaba mojosa y no realizan limpieza diaria, lo que generó un ambiente poco higiénico y desagradable. En general, el servicio fue muy deficiente y no cumplió con las expectativas razonables para un establecimiento de su categoría.

Espero que tomen en cuenta esta retroalimentación y realicen las mejoras necesarias para evitar que otros huéspedes pasen por una experiencia similar.

Self

2/10

Poor

11 Jul 2026

Jose Adan

I arrive at the hotel June 24 the place was under construction no door no restaurant the exit doors were block no handles oh the stairs doors, elevator was getting stock often, the inside and outside was under construction , you can definitely hear everything your neighbors conversations and people on the hallway, I had an accident 3 years ago in a construction accident it resulted in an amputation and this place triggered my PTSD, plus it feels like someone pulls on the doors , I took pictures and videos of everything, they should advise people before they arrive of the situation

Self

2/10

Poor

10 Jul 2026

Jesus

What I Liked

I had an OK stay at Ibis Juárez. The staff was very friendly, welcoming, and helpful throughout my visit. My room was clean, neat, and well-maintained, with plenty of clean towels provided. Although the room was small, it was comfortable and had everything I needed for my stay.

What Could Be Improved

The biggest issue was that the room was very small, leaving little space to move around, and the shower was also quite cramped. In addition, the hotel is undergoing construction during my stay. There were workers throughout the property, construction materials were left in the hallways, and only one elevator was operating, which made getting around less convenient.

The most disappointing part of my stay was that the air conditioner was not working. The room became very hot, especially during the night, making it difficult to sleep comfortably. I hope these issues are resolved once the renovations are complete because the friendly staff and cleanliness of the hotel are definite strengths.

Self

4/10

Poor

09 Jul 2026

Maria Guadalupe

El servicio al iniciar el check-in no me dieron la llave en cuanto entre les solicite una silla no había no había plancha y el desayuno malo

Family

8/10

Excellent

08 Jul 2026

Rocio

Excelente ubicacion a 5 minutos caminando del consulado. El staff del hotel fue muy amable.

2/10

Poor

07 Jul 2026

Andres

Remodelacion sin aviso

Self

2/10

Poor

06 Jul 2026

juan

Hotel on construction no breakfast far way from home town staff on that office no good

6/10

Pleasant

05 Jul 2026

Lauro

Tv no Buena sen̈al

Self

10/10

Exceptional

04 Jul 2026

Noe

Good costumbre serví es very clean room im personality recomended

10/10

Exceptional

03 Jul 2026

Abigail

Agradable estancia

Partner

4/10

Poor

03 Jul 2026

Joel

Never said they were under construction.
The food service was always forgetting something. Food wasn’t great. And the front desk was no help for anything.
WiFi connection was poor. No lobby to lounge. Only bright spot was the room cleaning services

Self

4/10

Poor

25 Jun 2026

Sandra

The hotel is in a good location for everything we needed to do at the consulate. However, when we booked, no one informed us that the hotel was under construction. I think guests should be notified about that before booking.

The hotel also does not have refrigerators in the rooms. I believe every hotel should at least provide a small fridge, especially for guests staying for longer periods. There is also no laundromat available, and only one elevator was working, which made it take forever to get to our room.

My recommendation is to call ahead and confirm that the hotel has all the amenities you need. We ended up moving to another hotel nearby that offered these amenities. Most people staying in this area are there for at least two weeks, so at minimum the hotel should provide a small fridge and laundry facilities.

The staff was very friendly and helpful, which was the best part of our stay. Unfortunately, the rooms were also very small.

Partner

10/10

Exceptional

25 Jun 2026

Alfredo

The view

Partner

4/10

Poor

24 Jun 2026

Waldina

Rooms are too small bathrooms needs to be clean

Friends_and_family Family

2/10

Poor

24 Jun 2026

Tomas

I have never left a bad review before, but unfortunately this experience was disappointing.

The front desk phone was not working, making it difficult to get assistance when needed. The bathroom was not clean, with hair throughout the shower. Guests should also be aware that hand towels and washcloths are not provided.

My room did not have an iron or ironing board. When I needed an iron, I had to go to the front desk to request one, then return a second time because I was told I needed to leave an ID as collateral. This policy should have been explained at check-in. Later, when I returned the iron while rushing to an appointment, the receptionist responded with an attitude and said, “You’re welcome,” which came across as unprofessional.

To add to the frustration, the complimentary Wi-Fi was not working during my stay. The property is currently under construction, which may explain some of the issues, and I hope management addresses them soon.

Overall, I was dissatisfied with my stay and am glad I did not book an additional night. I understand that not every stay will be perfect, but basic cleanliness, working amenities, and professional customer service should be expected.

Partner

10/10

Exceptional

22 Jun 2026

Ricardo

Todo bien solo que estaba en remodelación

Family_with_children

2/10

Poor

22 Jun 2026

Carlos

En primer lugar el hotel está en remodelación, deberían de notificarlo antes de reservar,el personal en recepción debería ser más comprensible e informativo , los servicios al cliente pésimo y precios en comidas elevados

Partner

4/10

Poor

19 Jun 2026

Cesar

The air conditioning even though it was set at 60 stayed consistent at 80 degrees so my family and I had an extremely uncomfortable night!

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Maria

The hotel was under renovation, everything was dirty, noisy and only had one elevator working for a while. The \"restaurant buffet\" was close, yes the employees brought the food to the room, but I felt bad asking for extra stuff, because we paid for the breakfast buffet.

Self

10/10

Exceptional

16 Jun 2026

Stephanie

Todo muy bien:
Solo me hubiera gustado que nos dijeran que estaba bajo construcción y no tenían abierto el restaurante y bar.

Pero si tenían comidas.
Y te recomendaban bien cosas por ahí.

Partner

4/10

Poor

15 Jun 2026

Eliab

Bathroom smelled, leaking toilet of pee, under construction and one elevator working only

Partner

10/10

Exceptional

14 Jun 2026

Gustavo

Estuvimos dos semanas y todo muy bien los empleados muy amables los empleados que hasen la limpieza muy bien siempre atentos si ocupábamos algo

Partner

10/10

Exceptional

11 Jun 2026

Sandra

Great customer service and clean rooms

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Elva Liliana

Su servicio de desayuno buffet estaba solo disponible a la habitación, el hotel estaba en remodelación, algo que en la app no decía, las habitaciones que se nos asignaron estuvieron bien

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Gerardo

I recommend a place is good

Self

4/10

Poor

06 Jun 2026

Tomas

Muy mal servicio cuando pedias comida te la llevavan Fria parte de que se tardaban 1 hora no te llevavan lo que pedias.
Aparte compras el bufett y no puedes comer a llenar porque solo te dan opcion a 2 huevos y complementos.
Ni de gratis volveria a ese hotel.
La Limpieza Pesima no trapiaban y no lavavan los baños bien aparte de que tenian hongo en el baño.
Cuarto súper chico a modo que tenían que pegar las camas para poder caber y el aire acondicionado no enfriaba sufrimos de calor 3 días,asta que nos dieron otro cuarto que no tuvo mucho cambio no enfrían los aires.
Aparte que los encargados de cocina te mandaban recados con los que llevaban la comida que no podía pedir muchos huevos eso se me hace una falta de respeto.

Family_with_children

10/10

Exceptional

05 Jun 2026

lorena

Clean and excellent condition

8/10

Excellent

05 Jun 2026

lorena

Clean and excellent help

Family

10/10

Exceptional

02 Jun 2026

Jessica

Good experience overall. The hotel was clean, comfortable, and in a great location near the U.S. Consulate. The staff was helpful, and the stay was hassle-free. I would recommend it to travelers who need a convenient place to stay for consular appointments.

10/10

Exceptional

01 Jun 2026

IGNACIO

Muchas gracias a los de recepción muy amables especialmente el amigo Angel

Self

8/10

Excellent

01 Jun 2026

Humberto

Good morning I have this comment about this hotel,
it was beryl duty and dusty and they never give us any advice about the construction

Friends_and_family Family

2/10

Poor

01 Jun 2026

Fransisco

No jala el aire los cuartos estam chikos y esta bajo construction

10/10

Exceptional

31 May 2026

Sergio

En verdad no tengo ningun comentario .pero quizas en el future nécessite su establesimiento

Self

2/10

Poor

25 May 2026

Jose

Way too small, ac was not working and lots of construction

Family_with_children

2/10

Poor

24 May 2026

Rosangela

This place was horrible the place was completely under construction nothing it said online was available. I was woken up by noise and the smell of sewage. Honestly I want a refund had I of known all this I would have never booked here.

Self

6/10

Pleasant

21 May 2026

Jose

N/A

8/10

Excellent

19 May 2026

Alberto

It’s okay

2/10

Poor

18 May 2026

Claudia

Todo no tienen plancha y hay q andarla pidiendo con una identificación,algún personal muy descortés de 2 elevadores solo sirve 1 y para terminar está en construcción y por la tarde no puedes descansar…… es terrible servicio.

Self

10/10

Exceptional

17 May 2026

Andrea

The room was fairly clean, I am the type of person who cleans with bleach and disinfects things and when I cleaned the shower to my surprise it was very clean! I wiped the floor with Clorox wipes and I barely got anything on the wipe! I cleaned the counters and same thing! The staff was so so nice the young ladies at the front were so kind and also a gentleman with glasses. We stayed there for over 10 days and everytime they would see us they treated us very kind. I would definitely recommend and if we get the chance to go back to Juarez we will be staying here!

Family_with_children

8/10

Excellent

04 May 2026

Manuel

Lo más la tele no había mucho variedad y la imagen no estaba muy buena pero el hotel muy moderno y el personal muy atento

Partner

6/10

Pleasant

02 May 2026

Jessica

Only 2-3 staff were really nice the rest were type rude. Only positive things was that the hotel was close to the American consulate.

Partner

2/10

Poor

01 May 2026

Estela

Under construction. Nothing opened as far as restaurant and bar onsite

Family

10/10

Exceptional

23 Apr 2026

araceli

The room was in good condition

Family_with_children

10/10

Exceptional

23 Apr 2026

Audiel

Breakfast was really good, and the morning staff were excellent. One young lady in particular stood out—she was very attentive, friendly, and always willing to help. She consistently provided great customer service, greeting us each time we passed by and making sure everything was going well. The air conditioning was also very good, which made our stay even more comfortable

Friends_and_family Family

2/10

Poor

21 Apr 2026

Yazmani

Rooms were tiny, and the “double beds” were smaller than a full. The room only consisted of the beds, and a hanging shelf where you could also hang your clothes, tv mounted on the wall and barely any space to walk around. If you’re going to be staying more than 1 day reconsider. No ice machine, breakfast was an extra charge, no mini-fridge. Laundry services means it’s sent out for dry cleaning per piece. Very close to consulate appointments but is basically just an overpriced room compared to other hotels in the area.

Friends

10/10

Exceptional

18 Apr 2026

Maria Esther

Excelent

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

fidel tomas

Me.tuve que quedar mas dias para que mi hermana reciviera su pasaporte sellado...exelente lugar el.hotel ibis segunda vez en 2 an̈os que me quedo aqui

Family

10/10

Exceptional

18 Apr 2026

fidel tomas

Un buen lugar para estar no es muy elegante pero es funcional tiene todo lo que se necesita y El restaurant La nueva Central esta muy bien y muy rica comida y esta a unos pasos de el hotel lugar seguro y enfrente de el consulado americano
Gracias a Dios le aprovaron su residencia a mi hermana y es hr de regresar a casa...

Family

10/10

Exceptional

17 Apr 2026

Jaciel

Good

Friends

10/10

Exceptional

17 Apr 2026

Victor

Everything was just perfect

6/10

Pleasant

16 Apr 2026

Leodegario

The property does not have the following, Gym, Safety box, Iron, rooms are very small.

2/10

Poor

15 Apr 2026

Carlos

Mucho ruido. Ya que está en construcción. El baño de la recepción Pésimo. En limpieza. Y huele. Mal. Y las habitaciones. Muy chiquitas. De cama. A cama. Tienes. Que ir de lado. Ya que está sumamente chico

Family_with_children

6/10

Pleasant

11 Apr 2026

amanda

The hotel is under construction, which means no restaurant, no lounge. If you paid for the breakfast, you can get 3 types of eggs and some add on items. Food is good but eating same type of eggs every morning gets old. For lunch or dinner you can get burgers and fries. But you can’t order just fries. Or at least we were told that by the night front desk lady. We ended up in 4 different rooms for our 3 week stay. 1st room was nice, bathroom sink leaked in floor. After about a week we asked to be moved because room was smelling moldy. 2nd room was nice, but toilet leaked, maintenance couldn’t fix it so we had to move again. 3rd room was disgusting. The mattress had Velcro to hold the mattress pad on, it was covered in hair. I refused to stay in that room. 4th room was newly updated and very nice. Construction is loud, rooms are not sound proof. No safe in room. Laundry service is provided but expensive. We did not use it. Maids do not actually clean, they sweep floor and use mop water from room to room. Make beds. Shower was never cleaned. If we had gotten the last room first, probably would be a better review. Isabel at front desk was amazing. Tv is splotchy so we used our own Netflix to watch movies. It is close to all of our appointments we had.

Friends_and_family Family

2/10

Poor

09 Apr 2026

MOISES

left early

Partner

8/10

Excellent

07 Apr 2026

Francisco

They were remodeling so at 9am there was bang bang noise otherwise 3 star hotel

Partner

6/10

Pleasant

03 Apr 2026

Roberto

No laundry room, place was on construction, internet never worked for me and there was a bad sewage smell every time I use the water on the sink I had to switch to another hotel.

Partner

2/10

Poor

03 Apr 2026

Ricardo

The worst hotel I have ever known. I do NOT recommend it at all—poor service, the staff mocks you, it is very dirty, and the TV doesn't work. A terrible hotel; they do not deliver on what they promise on their website.

Family

2/10

Poor

01 Apr 2026

EDGAR

Breakfast horrible and cold coffee!

Family_with_children

10/10

Exceptional

29 Mar 2026

Sergio

Very good service

Family

2/10

Poor

28 Mar 2026

Alejandro

The mattress was like a sleeping on a sidewalk, hard, like concrete; they Ofer free breakfast buffet and was a lie, they charge a lot for all kind of food , no place to eat, you have to do it on the room; the room size, very small; all the mornings awake with a chemical odor,I do not recommend.

Family_with_children

4/10

Poor

27 Mar 2026

Cristal

The younger ladies who check in are very nonchalant. Feel like they weren’t that helpful. If I called they would just transfer me back and forth. Their answers were very short. The bed mattresses were extremely hard.

Partner

2/10

Poor

26 Mar 2026

Gabriela

************DO NOT STAY******************
The hotel cleanliness was horrid. Asked the the cleaning lady to clean and she refused to clean the 6 days we were there. Not once did they enter to clean or make beds. The front desk receptionist had a horrible attitude. The food and coffee is also terrible. Call the front desk for assistance when there was no water in the toilet and they refused to answer. We had to go down stairs in person to notify.

Partner

10/10

Exceptional

26 Mar 2026

Peter

Clean roo. Friendly staff close to shopping restraunts, us consulat imigration services larrissa on 5th fllor was the best

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Heriberto

Yes

Partner

10/10

Exceptional

23 Mar 2026

Jose

Hotel was excellent bed were nice and ac worked to perfection would really recommend this hotel

Partner

8/10

Excellent

10 Mar 2026

MIGUEL ANGEL

sin comentarios

Self

4/10

Poor

09 Mar 2026

angel

The place is secure, the shower had mold the place is very old, they only give you two towels and the floor mat/towel nothing else if you need a iron you have to ask for it and leave an ID to get it, the bed was very unconfortable, the stuff were very nice.

Partner

4/10

Poor

09 Mar 2026

Jose

Staff was horrible as when I checked out on Friday 3/6/2026 they did not want to give me a recipe and did not to give me a refund. I would not recommend this location to anybody

Partner

4/10

Poor

06 Mar 2026

Victor

Bed was like sleeping in concrete, tv didn’t work, Ac didn’t work that well. The staff was great nice and friendly

Partner

2/10

Poor

04 Mar 2026

Cristhian

During my stay, the shower flooded due to a clogged drain. When I checked the drain plug, it was filled with hair and a black mildew/slime buildup, which caused the water to back up. Because of this, I had to shower using very low water pressure so the water would slowly drain. Even the faucet water would begin to back up, which was extremely unpleasant.
The room itself was also quite small, and overall it felt unclean. The television only provided local channels with no access to other viewing options. Additionally, there were only two electrical outlets in the entire room—one near the bed and one in the restroom—which was inconvenient.
While the staff members were friendly and courteous, the overall condition of the room made for a very poor experience. Due to these issues, I had to cancel my planned week-long stay and reserve accommodations elsewhere.

Family_with_children

10/10

Exceptional

01 Mar 2026

Ana

Everyone nice

10/10

Exceptional

28 Feb 2026

Norma Irene

Staff

10/10

Exceptional

28 Feb 2026

Ana

Perfect thank you

Partner

10/10

Exceptional

28 Feb 2026

Pablo

Very friendly staff. Clean rooms. Thank You !
Very Good stay.

6/10

Pleasant

28 Feb 2026

cristian

El cuarto olia a madera vieja mojada y el cuarto parecia que no lo avian limpiado en meses con polvo por todos lados pedimos cambio de cuarto y nos dijeron que no tenian otro pedimos que limpiaran el cuarto y que usaran aromatisante la señora que limpia nos dijo que no tenia

Family

8/10

Excellent

27 Feb 2026

Irving

Clean rooms and very friendly staff. The hotel was doing upgrades to its facilities like the dining area and bar. Unfortunately the T.V.s were limited to showing “On-Air” channels and could not connect to the internet. All-in-all, it was a great choice to have booked my stay here.

Self

6/10

Pleasant

26 Feb 2026

Evelin

TV don’t work, I let the staff know many times I spend 9 nights there.

Partner

8/10

Excellent

22 Feb 2026

Roxana

The only don’t send clothes to wash is very expensive

Partner

6/10

Pleasant

17 Feb 2026

Agustin

Sheets,amenities

Partner

2/10

Poor

14 Feb 2026

Omar

A bad experience. The beds were all hard; it was almost better to sleep on the floor. Everything was dirty; I didn't have breakfast. The bathroom is dangerous. Not good.

Business

4/10

Poor

10 Feb 2026

Raquel

Rooms too small and barhroom too old amd dirty

2/10

Poor

09 Feb 2026

Anthony

WARNING!!! DO NOT make the same mistake we did! Stay far away from this place. On our first night, when returning to our room we walked into a room full of smoke that smelled like burning tar. All of our clothes were ruined and I had to pay to have them dry cleaned to remove the smell!!! After moving us into a separate room the tv didn’t work mattresses were piled up outside in the hall and worst of all the water heater exploded causing the entire 2nd floor to flood. We had to evacuate for hours in the cold night while we waited for the fire department to clear the situation. No discount no attempt to make right. The manager genuinely seemed not to care when I express our frustration about the visit. DONT DO IT!

Business Family

2/10

Poor

08 Feb 2026

Roberto Isidro Medina

Las
Condiciones del
Hotel son muy malas necesita que lo remodelen urgentemente.

Business_and_leisure Family

2/10

Poor

08 Feb 2026

Maria De Jesus Medina

Las condiciones del
Hotel son muy deprimentes necesita una remodelacion urgente.

Business Family

2/10

Poor

08 Feb 2026

Eva Patricia Medina

Las condiciones del hotel son deprimentes en el baño habia mucho moo y las cerraduras del baños no serbian bien la tele de cuarto
No servia necesita una remolacion urgente.

Business Family

6/10

Pleasant

05 Feb 2026

Maria

The Hotel is not in the best conditions

Leisure Family

6/10

Pleasant

24 Jan 2026

Orlinda

Yes good condition