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Lucerna Ciudad Juarez
Ciudad Juarez · Mexico
Paseo Triunfo De La Republica 3976View location
8.8/10Excellent1,180 Reviews
Cleanliness8.6/10 8.6
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.2/10 8.2
Amenities8.4/10 8.4
See all ratings- Business hotels
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Lucerna Ciudad Juarez
Situated in the heart of the city's financial and hotel district, this modern hotel is surrounded by restaurants and shopping.
It offers spacious rooms featuring double or king-size beds, air conditioning, cable/satellite TV, direct-dial telephones, alarm clocks, electric locks, internet access, bottled water, coffee makers, irons and ironing boards, hairdryers, and bathrooms with tubs and amenities.
The hotel also provides an array of facilities, including six meeting rooms, a business center, parking, a gift shop, and 24-hour security. Guests can enjoy an outdoor pool and a well-equipped gym. Additional services include airport transportation, room service, medical assistance, laundry, and dry cleaning.
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With a stay at Hotel Lucerna Ciudad Juarez, you'll be centrally located in Ciudad Juárez, steps from Hospital de la Mujer and within a 10-minute walk of Plaza de las Americas.
This luxury hotel is 1 mi (1.6 km) from Jaime Canales Lira Stadium and 1.1 mi (1.8 km) from Estadio 20 de Noviembre. Make yourself at home in one of the 138 guestrooms. Rooms have private balconies.
Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The deposit amount is equivalent to 1 night if paid in cash.
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Hospital de la Mujer
0.3 km / 0.2 mi
Emotion Casino
0.6 km / 0.4 mi
Plaza de las Americas
0.6 km / 0.4 mi
Ciudad Juárez Art Museum
0.9 km / 0.6 mi
Jaime Canales Lira Stadium
1 km / 0.6 mi
Estadio 20 de Noviembre
1.3 km / 0.8 mi
Paso del Norte Cultural Center
1.4 km / 0.9 mi
Edificio de Posgrado UACH
1.5 km / 1 mi
Monument Mexicanidad
2.9 km / 1.8 mi
Benito Juarez Monument
3.2 km / 2 mi
Benito Juárez Olympic Stadium
3.4 km / 2.1 mi
Chamizal Museum of Archaeology
3.6 km / 2.3 mi
Museum of the Border Revolution
3.6 km / 2.3 mi
Chamizal Federal Public Park
3.6 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 138
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Car hireExtra charge
Show 20 more facilities & services
- Room service
- Laundry service
- Medical service
- Babysitting serviceExtra charge
- Bellboy serviceExtra charge
- Hotel safe
- Currency exchange facilities
- Shop
- Sun terraceExtra charge
- Gym
- Luggage roomExtra charge
- Bar
- Restaurant
- Smoking areaExtra charge
- Conference room
- Business centreExtra charge
- Outdoor freshwater pool: 1
- Sun loungersExtra charge
- SaunaExtra charge
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Ciudad Juarez
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Ciudad Juarez
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Ciudad Juarez
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Ciudad Juarez
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Lucerna Ciudad Juarez
100
reviews shown
OMAR
The property was in poor condition. The room appeared dirty, with hair on the bed and stained curtains. The air conditioning was not working properly and did not cool the room. The elevator was out of service, so we had to use the service elevator, which was very inconvenient for both the guests and the staff.
Our room was supposed to be ready at 3:00 p.m., but we didn’t receive it until 4:00 p.m. because the front desk employee “forgot” that we were waiting.
Our room was supposed to be ready at 3:00 p.m., but we didn’t receive it until 4:00 p.m. because the front desk employee “forgot” that we were waiting.
Daniel
Excelente
Danira
I paid about $140 USD for one night and expected a clean, comfortable room. I arrived around 5:30 PM but had to wait about an hour because they said no rooms were clean.
When I finally got to my room, it was around 30°C (86°F). I assumed the AC had been off, but within one hour I realized it wasn’t cooling properly and contacted the front desk. From then until almost midnight, I was repeatedly told to wait. Maintenance came several times and admitted the AC wasn’t cooling at full capacity. I asked for another room or a refund, but was told the hotel was fully booked and nothing could be done. By 11 PM, the room had only cooled to about 25°C (77°F).
The room also wasn’t clean. The toilet contained urine, there was hair on the bathroom floor, and hair in the shower, despite my waiting an hour for it to supposedly be cleaned.
The hallways were also extremely hot, making it clear the lack of air conditioning wasn’t limited to my room. Afterward, I noticed other guests had reported similar issues with hot rooms and cleanliness.
Thankfully, Expedia stepped in after the hotel refused to help and resolved the situation. I truly appreciate Expedia’s outstanding customer service.
For the price, I expected much better. I cannot recommend this hotel.
When I finally got to my room, it was around 30°C (86°F). I assumed the AC had been off, but within one hour I realized it wasn’t cooling properly and contacted the front desk. From then until almost midnight, I was repeatedly told to wait. Maintenance came several times and admitted the AC wasn’t cooling at full capacity. I asked for another room or a refund, but was told the hotel was fully booked and nothing could be done. By 11 PM, the room had only cooled to about 25°C (77°F).
The room also wasn’t clean. The toilet contained urine, there was hair on the bathroom floor, and hair in the shower, despite my waiting an hour for it to supposedly be cleaned.
The hallways were also extremely hot, making it clear the lack of air conditioning wasn’t limited to my room. Afterward, I noticed other guests had reported similar issues with hot rooms and cleanliness.
Thankfully, Expedia stepped in after the hotel refused to help and resolved the situation. I truly appreciate Expedia’s outstanding customer service.
For the price, I expected much better. I cannot recommend this hotel.
Siyar
Only giving 4 stars because the room was very hot and adjusting temperature was a bit confusing and didn’t work well for me, it was very hot in my room but other than that I love the hotel nice clean and friendly staffing
Ismael
Great location close to many shops and restaurant
Isrrael
The air conditioning needs to fix because all the room are to hot we are no able to rest also the tv are to samall and there is cold water
Marco
Overol it was a pleasant stay, the stag was very nice, helpful
Nora
Staff and property is always excellent
Arturo
The breakfast was awesome and waiters very nice great service. Check in took about 45 minutes very busy should have more than one person at front desk
Hilda
Clean room. A little pricey for drinks and food. Parking is a little tight
Edith
The air conditioner was not working properly
Gricel
Not what it used to be.
Marco
Lack of good management, too many littel detais that can be address with a good manager.
ISAAC
Great location but out bed blankets were dirty and stained. They need to keep them more clean. Out towels were so used that they look dirty.
Arturo
No coment
Yadira
Excelente hotel llevo aproximadamente 18 años, quedándome en el mismo Hotel Lucernas cuando viajo a cd Juárez y siempre súper amables muy limpio el almuerzo riquísimo súper limpio la cosina el personal súper amables
💯
recomendable
💯
recomendable
Javier
The ac did not cool down at all the phone didi not work we had to go down and order from the restaurant the worst night ever
lucia
Parking was good and seemed secure. One of the beds in the room had hairs (not mine) all over. Bathroom shower needed repair, tub faucet was barely hanging on. Annoying beeping sound when shower on. Sink sprayed everywhere when you turned on, causing water to flood the counter and drip to the floor. Only one working elevator so often had to wait if someone was using it. Max capacity of 5 ppl in elevator. AC took long to cool - room was very hot at first and you have to leave the key to make sure it doesn’t turn off when you’re away. Never reached set point. Tv was hard to work and volume only worked from the tv not remote. Staff wasn’t rude but not friendly upon check in. I asked about extending our stay and was told I needed to ask when I checked out. I had to ask the restaurant about the breakfast buffet process and hours. Waiters were very nice and attentive, the most helpful and friendly staff were the waiters. Expected more for the price and level of hotel- supposed to be 4 stars. Glad I didn’t extend my stay, went accross the street to iStay- although more dated rooms, they were friendlier, cleaner more amenities and better proximity to stores without crossing the busy street.
alejandra
I very much enjoyed my stay at Lucerna. It is clean, affordable, staff is super hospitable! The breakfast at the restaurant in not included but it's a discounted rate and it is DELICIOUS, we also had wings and fries from there which were also great. Drinks at the bar are made to order, fresh! The breakfast included in your stay is on the 6th floor, it is limited but it also very delicious and serves is good. They also have a happy hour on the 6th floor which is very enjoyable ! The pool area and pool could be a little cleaner but it was also nice. They also provide transport to consulate appointments. Ivan is a staff member and he was awesome, he was a serve at HH, bellhop, driver all the things! The server in the evening time I forgot his name but he was also ver accommodating! Very safe, stores are walking distance, secure parking available if needed.
Omar
Rooms, mattresses, carpet, furniture need replacement
Erick
Great environment and service
Gilberto Jr
great customer service
stephanie
muy padre el hotel pero si falta algunos detalles
Rosario
Location
Darrell
Rooms need a bit of updates
The pool need lighting fixed. Our room had torn curtains. 1 elevator was down being repaired and there was some repair noise.
The pool need lighting fixed. Our room had torn curtains. 1 elevator was down being repaired and there was some repair noise.
Erika
There was a huge roach in our bathroom as soon as we entered the hotel room.
JESUS
Nice hotel friendly staff
Lorena
Desde la llegada hasta la ida, todo estuvo excelente. El trato del personal fue muy bueno! Las bebidas estaban muy ricas, el desayuno incluido no tiene mucha variedad pero estaba bueno.
Lisa
Amazing staff but one Monique i think her name is. Everyone else was really nice to us made us feel very special. Loved Hugo and Oscar great customer service thank you will be back
Omar
Good!
Katiushka
Needs some renovations but still one of the best in Juárez
We always stay there
We always stay there
Evelyn
Staff was so kind and really made the experience luxurious
Reyna
Very comfortable stay and very kind and friendly staff
Stephanie
Todo fue espectacular.
Vicente
Nice
Diana
Which rooms would be more updated
Javier
WORTHY HOTEL
Gonzalo
Staff is very professional they take security very seriously and Karen went above and beyond to accommodate us in a bigger room.
Armando
Beautiful place to stay
Muriel
Everything good and Kevin served us very gooog pleasant trip.
JESUS
Awesome friendly staff
Cristal
Everything was literally perfect here.
Ruby
Good hotel .nice customer service.
Buen hotel .buen servicio al cliente.
Nice restaurant environment.
Buen restaurant. Agradable ambiente
Buen hotel .buen servicio al cliente.
Nice restaurant environment.
Buen restaurant. Agradable ambiente
ANDRES RICARDO
We had a 3 day, 2 night stay and it was such a lovely time. Our room was nice and clean, staff is super friendly and the our pool view was so nice.
Edward
Excellent
Eliza
10/10
Raul
Great location,excellent service, nice rooms and complementary breakfast! Our new favorite hotel in Juarez!
Oswaldo
100%recomendado todo muy bien limpio y el staff muy atento
Liliana
Nuestra estancia fue corta pero todo muy bien . Recomendable
Karla
The bathtub was clogged, and only one elevator was working. Other than that everything was great.
Jorge
Me gustó mucho
Armando
There was no air conditioning it was hot during the day they offer me to take me just a regular fan and they never did i always stay at this place and enjoy but not this time
irvin
Toso muy bien
Marian
Todo muy bien
Susan
Very clean room and the staff was excellent. Comparable to a nice Hilton or Marriott. I short great - very quiet and darkening curtains. Highly recommend.
Ramon
Great customer service room was clean all went as planned.
OSCAR GUSTAVO
todo bien
Cesar
The staff went out of their way to make us feel comfortable.
Victor
Service issues as balcony door did not close at all. Safety incident as a customer fought another customer and police showed up….
Adrian
The staff were attentive and friendly. The room was clean and comfy
Armando
Awesome nice and quiet place, good breakfast and everything close to this location
Jonathan
The
Manuel
Really Goid atmosphere
Albert
Everything was perfect the breakfast was amazing
Maximiliano
Excellent
Danya
.
Christian
No ice and confy
Danya
.
Miguel
Great
Jorge
Great option in the city at a great price.
Ramon
Didn't get upgrade
EMMANUEL
No tenian cuartos cuando llege despues de la hora de check in. Me dijieron que me tenia que esperar y no sabian cuanto tiempo. Pudiera durar horas entonces me ofrecieron un cuarto con una cama y me trajieron una cama movil. La cama movil estaba en malas condiciones. En el baño el tile estaba viejo y malas condiciones. No me quisieron dar un tipo de credito. La alberca y el restaurant y la barra estuvo bien.
Ivan
Is good location but is so far
Imelda
Super clean
carlos
It was ok
Danya
Excellent service
victor
Just bad old hotel
Jose
Very clean place
RODOLFO
Nice and safe
Adriana
Balcony view
Jesus
Muy buen servicio
hansel
All i can say is this Hotel has lost a lot of what used ro make it a great Hotel.
Antonioan
All good end clean
samuel
Exellent pool
Cid
Excelente locación y servicio
Nubiag
The attention
Carlos
Too noisy and the smell in the room was awful
Alberto
I love the rooms. Just a little more friendly front desk please.
Leobardo
Exceptional performance and service
Caroline
Beautiful pool, helpful and friendly staff, comfortable bed.
Minerva
Bathroom wasn’t very clean
Nolberto
👍
Alfredo
No hot water in the hotel. Expensive alcoholic drinks. Wind gushing trough window cracks
Jessica
Place is so dirty and disgusting! I rented out 2 rooms both were absolute trash there was bugs on sofá
Francisco
Clean place
Ramon
Staff is good upgrade was good only thing wrong no hot water
Aaron
H
Raul
I've stayed here for years but this hotel seem to be dropping in quality a little bit. the hot tub hasnt worked the last 3 times ive stayed. the bed we had in our room was broke it kept poping out of the bed rail or clank everytime we moved. the room had a funky smell. The service is always great.
Miguel
Hoy
Miguel
Clean rooms
Location & surroundings
Lucerna Ciudad Juarez
Paseo Triunfo De La Republica 3976, Ciudad Juarez, Mexico
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Lucerna Ciudad Juarez
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