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Spark By Hilton El Paso University
El Paso - TX · United States
953 Sunland Park DrView location
8.2/10Excellent349 Reviews
Cleanliness8.4/10 8.4
Service8.8/10 8.8
Comfort9.0/10 9.0
Condition8.2/10 8.2
Amenities7.8/10 7.8
See all ratings- Sport hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Spark By Hilton El Paso University
Dream better at the pet-friendly Sleep Inn University hotel. This El Paso hotel is near the Sunland Park Racetrack and Casino, El Paso International Airport, University of Texas at El Paso, Southwest University Park and the Bridge of the Americas.
Visitors can also easily get to the Fort Bliss Army Base. Enjoy free breakfast, free WiFi, an indoor heated pool, business services and a free weekday newspaper. Fresh design elements will help you relax while you enjoy amenities like a TV, hair dryer, coffee maker and more.
Select rooms have even more amenities, such as refrigerators and microwaves. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
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Located in El Paso (Pacific Park), Spark by Hilton El Paso University is within a 5-minute drive of Sunland Park Mall and Sunland Park Racetrack and Casino.
This hotel is 4.1 mi (6.6 km) from Franklin Mountains State Park and 4.4 mi (7.1 km) from University of Texas at El Paso. Make yourself at home in one of the 63 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Bathrooms have showers and complimentary toiletries. Conveniences include coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, an elevator, and microwave in a common area. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 11
Pet max weight (per pet) in lb is 25
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 30 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Bob-O's Family Fun Center
0.3 km / 0.2 mi
Sunland Park Mall
0.9 km / 0.6 mi
Sunland Park Racetrack and Casino
2 km / 1.3 mi
Rio Grande
2.2 km / 1.4 mi
Western Playland Amusement Park
2.3 km / 1.4 mi
Topgolf
3.8 km / 2.3 mi
Cinemark West El Paso
3.7 km / 2.3 mi
Casa de Adobe
4.9 km / 3.1 mi
Franklin Mountains State Park
6.6 km / 4.1 mi
University of Texas at El Paso
7.1 km / 4.4 mi
Don Haskins Center
7.4 km / 4.6 mi
Billy Rogers Arroyo Park
8 km / 5 mi
UTEP Theater
8.7 km / 5.4 mi
Acadia Health
8.8 km / 5.5 mi
Las Palmas Medical Center
8.9 km / 5.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Hotel safe
- Lift accessExtra charge
- Newspapers
- Indoor freshwater pool: 1
- Hot tub
- Breakfast
Show 4 more facilities & services
- Continental breakfast
- Horse ridingExtra charge
- GolfExtra charge
- TennisExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 5 m²DBL.H6-1
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE Accessible
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 Bedroom • 5 m²DBL.H6-2Q
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE Accessible-Two Queen Beds
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 5 m²DBL.H6-KG
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE Accessible KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 5 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE TWO QUEEN BEDS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-2
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpark By Hilton El Paso University
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Spark By Hilton El Paso University
100
reviews shown
Stephanie
Room overall was clean, but it’s such a small space. No microwave or coffee pot in rooms. You have to go downstairs for that. A lot of water falls out during a shower as well. This is really a place if you need to sleep and leave right away. I wouldn’t recommend if you have kids or bigger families.
Jenny
Basic room was good for my one night stay as I passed through town.
Guadalupe
pool was not heated as advertised, air conditioner was not cooling too well and the bathroom had small insects in it.
Lydiamarie
Excellent property, poor breakfast, but close to restaurants and stores
Terri
The front desk clerk Dianna was super nice and helpful. Our room was clean and comfortable. We had the best night sleep on a great mattress. The sheets and pillow cases were soft and comfortable. We’ve been on vacation for three weeks, staying with family and we finally had a great nights sleep!
The next morning our shower didn’t have pressure, so the front desk quickly opened the room next to us so we could shower. It was wonderful and soft water.
The breakfast bar was nice with bagels, cereal and drinks. I love this much better than watery eggs at other places.
Thank you Spark!
The next morning our shower didn’t have pressure, so the front desk quickly opened the room next to us so we could shower. It was wonderful and soft water.
The breakfast bar was nice with bagels, cereal and drinks. I love this much better than watery eggs at other places.
Thank you Spark!
Offer
I was disappointed of how low and basic the amenities where…
No microwave, no coffee machine, no drawers or closets, and the breakfast was bare minimum…
That was my last time with Spark hotels!
No microwave, no coffee machine, no drawers or closets, and the breakfast was bare minimum…
That was my last time with Spark hotels!
Angel
Clean room reasonable price
yadira
Swimming pool was 50 degrees or lower we were not able to swim at all I asked for housekeeping and the room didn’t get cleaned due to short staff that was the Unser from the front desk.
MAYRA
Room was clean but the outlet next to the sink didn’t work. They also did not leave extra toilet paper in the room. The toilet paper left was halfway gone. Lastly the bottom of the shower had some black on it like it wasn’t properly cleaned.
Martin
Staff professional at check in
Juan
Clean room with some minor exceptions, breakfast is terrible
Frances
Pool water was not clear and temperature was 75 degrees. Shower leaked badly. General cleanliness and condition is poor. Ran out of coffee, milk and several breakfast items periodically during breakfast. One person watching the desk and maintaining breakfast.
Reyna
Clean rooms, good amenities, good location.
Ruby
Amazing!! Super clean super comfortable everyday the staff are so nice!
Elenita
This was a very frustrating stay and not what I expected from a Hilton property.
Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room.
While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time.
I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this.
Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room.
While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time.
I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this.
Rafael
Exelente la estancia y centrico
Jacob
Front door to the property wouldn’t open completely. Lacked ice machines on each floor, only one on the ground floor. The bed spread had a bad smell. The window rattled with the wind.
Carnell L.
Great time ans enjoyed myself
Ricardo
Good Staff and clean rooms
No issues with anything
Could have better breakfast options but seems limited
No issues with anything
Could have better breakfast options but seems limited
Sarah
I loved it.
Kenyatta
Awesome customer service
Nice cozy rooms and beds
Bathrooms great
Breakfast bar great
Nice cozy rooms and beds
Bathrooms great
Breakfast bar great
Jeremy
Delay in greeting me at front desk. Soap was very low in shower. Ok experience for a good near freeway location. Breakfast was nothing hot
Robert
The room was very clean and parking was covenient and safe. They serve a continental breakfast that i did not stay to have.the only downside was the water was not hot for the morning shower. More lukewarm.
Itzel
We booked this specific hotel because it has an indoor pool, however, the water was freezing cold. And the next 2 days, the pool was simply out of order.
The walls on the rooms are extremely thin and you can hear every step the guest next door takes, all the people that walk through the hallway talking, kids running, and at 7AM there was this banging noise like from a machine or something that went on for like 15 minutes.
The WiFi in the room failed twice during our stay, so for a while we could t enjoy the apps on the TV.
Lastly, on our second day there, we went down for breakfast and the pool at like 9AM, then we came back up at 11:30-noon and they had not clean our room yet, but the housekeepers were making their way though the hallway, cleaning the other rooms and it looked like eventually they would get to ours. We placed the “do not clean the room just yet” sign on the door while we took a shower, and then removed the sign and left the room at like 1PM. When we came back at night, no one had cleaned the room.
Oh and that night, a little black bug was walking on top of one of the towels under the bathroom sink.
It wasn’t a terrible stay overall, the beds are super comfortable, the staff is very polite and the breakfast is pretty good. It was just those little details that made out overall experience not the best.
The walls on the rooms are extremely thin and you can hear every step the guest next door takes, all the people that walk through the hallway talking, kids running, and at 7AM there was this banging noise like from a machine or something that went on for like 15 minutes.
The WiFi in the room failed twice during our stay, so for a while we could t enjoy the apps on the TV.
Lastly, on our second day there, we went down for breakfast and the pool at like 9AM, then we came back up at 11:30-noon and they had not clean our room yet, but the housekeepers were making their way though the hallway, cleaning the other rooms and it looked like eventually they would get to ours. We placed the “do not clean the room just yet” sign on the door while we took a shower, and then removed the sign and left the room at like 1PM. When we came back at night, no one had cleaned the room.
Oh and that night, a little black bug was walking on top of one of the towels under the bathroom sink.
It wasn’t a terrible stay overall, the beds are super comfortable, the staff is very polite and the breakfast is pretty good. It was just those little details that made out overall experience not the best.
Lisa
Dirty, bad breakfast , won’t stay at a Spark again. Cheap construction. No coffee maker in the room.
Kisha
Staff were fantastic. Room was cleanish. Carpets definitely need updating. Overall a great experience.
Irma Lorena
Maybe can improve the breakfast
Leopoldo
Room seemed outdated. Staff was friendly. Breakfast was very basic.
Theresa
Breakfast area was very small with few options. Shower leaked water all over the floor but other than that, it was quiet and clean.
Wayne
Very loud.
Maribel
A little noisy, the air sounds like a plane landing in your room every time it turns on. Asked for an extra blanket and front desk said they don’t do that apparently? Pool was okay, a little dirty, water everywhere, floor is extremely slippery, but probably the best part of the whole trip.
david
Freeeeeezing cold pool. Air conditioner was loud and didn't seem to work well. Breakfast was pretty good for continental.
Marven
The A/C was great, for a place about to need it. The breakfast was on time and fresh, the toaster needs to toast better. Keep up the good work. Oh yeah fix the sticker on the fire extinguisher :)
Verified traveler
Clean room safe
Justin
Very clean and friendly staff
juan
Nice clean and friendly staff, close to shopping areas.
Andrea
Cleanliness and great staff, and cold beverages are not expensive like airport. Nice coffee stand. Comfy bed and pillows. The only thing I noticed negative is the door sticks, like it wasn’t hung well but it’s safe and clean and comfy and modern so I liked it for a budget friendly option. I rested very well.
George
Staff was awesome
Chaundale
Staff were very helpful and friendly.
Amy
Had to tell them to warm the pool it was cold when we got there.
Veronica
LOVED OUR ROOM AND HOSPITALITY
Andres
We choose this place for the breakfast and is nothing like the picture I was very poor and bad taste , some day they don’t even have spoons,
Ryan
Great rooms for the price. Nice & quiet and very safe. Parking was spacious. Restaurants in the general area. I would stay here again.
Roberta
Room was very clean
Michele
The staff was fantastic and the property well taken care of and maintained. The room was spotless and everything was in great condition. This hotel offered a comfortable and welcoming stay. I'd recommend and stay again if needed.
Roberto
The service is good, nice a clean rooms, the check inn was nice and quick
Travis
Easy parking. Convenient.
Chris
Room and hotel were very clean and the room price was excellent!
Larry
Easy parking
I don't do breakfast
I don't do breakfast
Wilhelm
Friendly staff
Mark
Update the hotel . Toilet paper roll would not hold the roll. Asked for a late check. Came back to my room to find the door open and towels and sheet on the floor.
Andrea
Yes
Guadalupe
room was clean, very comfortable, everything was great but they need to train their staff a little better on check in and information for customers, first time i stayed was straight, gave me all the information i needed it, this time i got had to leave a deposit of 50 dollar for room, that the first time i stayed didnt had to do, other than that everything was great.
Kathy
It would have been nice if in there advertising if they would have noted that there was no microwave, no coffee pot and no ice buckets. We could of had more by staying in a motel 6
Norma
We booked this hotel purely because of the indoor swimming pool, but wasn’t working we asked several times when will it’ll be ready and finally the next day before checking out we got to jump in, only to find the water not warm, it was December and the add of this hotel says pool open 24/7.
Also it was advertised free breakfast, but there was only bagels, apples and cereal, we were very disappointed and decided to have some cereal but there was no spoons and we had to eat it with a fork, they said sorry no spoons.
The room was clean and the hotel was nice, but we had a bad experience, we won’t be back and we don’t recommend it at all.
Also it was advertised free breakfast, but there was only bagels, apples and cereal, we were very disappointed and decided to have some cereal but there was no spoons and we had to eat it with a fork, they said sorry no spoons.
The room was clean and the hotel was nice, but we had a bad experience, we won’t be back and we don’t recommend it at all.
German
Good place
Tim
Staff
Guadalupe
I want my money back there were bugs in my bed
Travis
Breakfast was a joke. Very disappointing
Cleanliness was good. Very loud neighbors. Staff was friendly
Cleanliness was good. Very loud neighbors. Staff was friendly
Maha
Cold water in shower
JOAQUIN
Excellent!!
Fernando
I’m super mad we asked for an extra blanket because the blankets where stained with blood, the extra blanket we got was dirty full of animal hair , I’m allergic to animal hair and I was not able to sleep, I really need help making this right. I’m so disappointed and embarrassed with fiancée. I really want a refund.
Larry
I don't eat breakfast
Anita
They overbooked and were turning people away. The staff was not professional very rude and there was no one helping at front desk until shift change at 11pm
Joanne
Everything was clean and area had number of restaurants and shopping close. Only draw back was we felt the bed and pillows were too soft. Staff very helpful and pleasant!
Destiny
No TV all weekend because they were new and something wasn't allowing the remote to connect to the TV. Other than that it was super cheap while still being a decent place to stay.
Rickey
Clean room but no breakfast options
Janene
They did not have a king room, which us what i paid for online. The room was not clean in places. Surfaces had been wiped, but were not clean. We could still see cup stains. The carpet was clean, but the hard floor was not clean.
Gustavo
The room is outdated it has holes in the celing by the window shower door does no close, it’s bad
Rosalinda
The hotel did not honor our already paid reservation, they only said “we do not have clean rooms” and denied service. Let’s hope we get our money back
Christopher
Room was musty, smelled of dirty feet. Dirty common areas. Elevator got stuck twice. Would not stay here again.
Tracy
Got the the hotel at 11:30. Told it was just remodel. It was definitely once an old hotel that had been painted over. Shower was nice with body gland shampoo. Bar soap and lotion at the sink outside the shower toilet room. The bed and pillows were extremely comfortable. Wall Lamps on sides of bed didn’t work and the glass shower door was too small for the shower so water was on the bathroom floor when done. Otherwise the towels were clean and soft.
Overall positives: towels, bedding and bed were 5 of 5. New carpet and blackout window coverings clean. Rough Paint job on door frames and doors.
Breakfast was carbs overall. Some bananas and apples. Yogurt. Otherwise, carbs galore.
Would stay again for the price and pets being welcome for a small fee.
Overall positives: towels, bedding and bed were 5 of 5. New carpet and blackout window coverings clean. Rough Paint job on door frames and doors.
Breakfast was carbs overall. Some bananas and apples. Yogurt. Otherwise, carbs galore.
Would stay again for the price and pets being welcome for a small fee.
Veronica
It was clean and comfortable
Yannel
.
Lucinda
I didn’t like that there was only a bagel bar for breakfast.
Hector
The hotel was OK. It is unfortunate that the lobby area was not stacked with bottled water nor beer in the 2 days that we stayed in the hotel.
Esteban
Great stay everything was excellent
Jazmin
Friendly, courteous staff
Nancy
Good value for the price
Melanie
Booked king bed on highest floor. Elevator got jammed going to 2nd and 3rd floor. Me and 2 other guests were stuck about one minute until we forced door open. The front door of my room was open when I walked up to it. Eerie feeling. Door would not shut at all. Plus room reeked of cigarette smoke. Front desk changed my room, moved me to the first floor with 2 queen beds. Walls are thin. You can hear people above walking and across the hall. Dogs barking in rooms. Hotel is near restaurants and freeway I10. Front desk was friendly. Not the best hotel but ok for one night if you avoid the elevator and double check your room door closes.
Jose
clean room and continental breakfast was good
Lawrence
This appears to be a recently remodeled hotel.The property was very clean and the rooms were clean and fresh. The staff was very attentive to out needs (mobility impaired) and accommodating. The location was quite good too, easy off and back on the interstate, and plenty of parking for those staying at the hotel. The rates were very reasonable too. Overall we had a very good experience and would definitely stay there again.
Edith
Quiet, great bed, clean professional staff
Michael
I didn't have a chance to eat breakfast
Isai
Very good experience. I just wish the breakfast had more protein options it was mainly breads and cereal.
Jessica
It was great. The pool heater was not working. It was a little cold. But other than that everything it's great.
Angelica
Nice friendly staff, good breakfast selection. Outside in back was dirty and stinky, pool had some tiny bugs inside. They made our bed when we were out and made little bats on the toilet paper that my son loved!
Steve
Simple
Samantha
Breakfast is good and the staff is friendly.
Teofilo Esteban
Good
Linda
We took our grandkids to go swimming to have a great time in the pool was freezing cold and we did not feel very comfortable at all
The maximum rate this hotel should be charging is $65 a night and with taxes and everything we paid a good $100 not worth it please do research before going to the motels.
The maximum rate this hotel should be charging is $65 a night and with taxes and everything we paid a good $100 not worth it please do research before going to the motels.
Veronica
The beds were super comfortable
Jorge
Stuff friendly
Brenda the receptionist was very helpful
We will come again
Brenda the receptionist was very helpful
We will come again
Abhishek
I loved how prompt the front desk staff was with assisting my late night check in and the ambient temperature of the room along with the cleanliness!
Azhar
I booked a king room with a sofa bed and they checked me into the wrong room after a long drive from Houston, Tx. My wife was upset with me the whole time because she didn’t want to have to deal with moving into another room with a sofa bed after we already moved into the incorrect room that was given.
On top of that, the bathroom in this room is wheelchair accessible or handicap accessible..
The entire floor of the bathroom has standing water after you take a shower. It is unbearable and there is no way to push the water to the drain.. I mean the entire bathroom rug that was provided was soaked after the first shower in this room provided.
I am so disappointed.
On top of that, the bathroom in this room is wheelchair accessible or handicap accessible..
The entire floor of the bathroom has standing water after you take a shower. It is unbearable and there is no way to push the water to the drain.. I mean the entire bathroom rug that was provided was soaked after the first shower in this room provided.
I am so disappointed.
Brijida
Clean
Yetish
Very clean
Amy
Good area. Shower could not contain water. Big mess. No outlets near the bed. Otherwise, ok.
Charles
Bottom of shower door allows water to get the bathroom floor too wet. The stay was excellent overall. Staff was wonderful.
Location & surroundings
Spark By Hilton El Paso University
953 Sunland Park Dr, El Paso, United States
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Spark By Hilton El Paso University
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