Elenita
This was a very frustrating stay and not what I expected from a Hilton property.
Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room.
While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time.
I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this.
Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room.
While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time.
I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this.
