Holiday Inn Express & Suites El Paso West By IHG

United States , El Paso - TX
El Paso, 7935 Artcraft Road
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100 reviews shown

8/10

Excellent

23 Jun 2026

Ansito

Good location and very helpful staff

Family

10/10

Exceptional

22 Jun 2026

Ursula

The room was a little more compact than what the online photos depicted, however it was okay for the three of us. The bathroom was too small though. The elevators were extremely slow. The buffet was nice, as well as the pool and other outdoor activities provided. The staff was friendly and the hotel was well kept. It was fairly priced. It was also a few minutes walk from the beach, shopoing and some excellent food trucks! I would recommend it to other travelers.

Family

10/10

Exceptional

22 Jun 2026

Jennifer

Amazing staff good food clean hotel

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Anh

Pros: Hotel was clean, and had lots of amenities. The breakfast had good choices and the staff were friendly and great to deal with.

Cons: The rooms were really small and not much room to move around in. The hotel was at the end of the waikiki area and that side was a little shady walking back to the hotel at night.

Partner

8/10

Excellent

22 Jun 2026

Alisa

Overall, it is a good hotel. But the room was EXTREMELY TINY. CLAUSTROPHOBIC TINY for a family of four, who reserved two beds. It was very difficult to have space for our luggage and comfortably walk around, eat food, ect. It is not what i expected from the pictures. It was a-lot smaller than pictured. The bathroom as well.

Family_with_children

10/10

Exceptional

21 Jun 2026

Penelope

Room was a little tight but breakfast and location and staff was great

Partner

6/10

Pleasant

20 Jun 2026

Alma

Staff are good. Room is small for the price, the price is good enough for a 5 star hotels. The breakfast options are ordinary.

Family

10/10

Exceptional

20 Jun 2026

Dhruv

The location is quite nice with walking distance to the Waikiki beach and prime shopping locations. A small food truck park was 2 mins walk from the hotel giving a nice sampler of the variety of local cuisines. The hotel's breakfast spread was pretty decent for a buffet. The staff was quite nice and helpful.

One point to nitpick would be that they need all elevators working during peak rush hours which wasn't the case with us leading to long wait time. They should perhaps replace them with faster ones.

Partner

6/10

Pleasant

20 Jun 2026

Hafsa

Clean rooms

Family_with_children

4/10

Poor

20 Jun 2026

Jennifer

Hotel is outdated. Room felt muggy and bed felt wet. Elevators are slow and unpredictable. Parking is terrible. Not enough spaces for all guests. One night we came back around 10pm. No open spots so we had to drive 4 blocks to park at another garage. Because of the stress of not finding a spot, the other nights we were out we had to make sure to be back at least by 7pm to guarantee a spot. Plus side, hotel staff were very friendly and helpful. Besides that overall experience is a 3 out of 10.

Family

10/10

Exceptional

20 Jun 2026

Manesh

Good

8/10

Excellent

20 Jun 2026

Ernie C

You people need to have all your elevators working, it was a total disaster

Partner

10/10

Exceptional

20 Jun 2026

Marissa

Everything was excellent

Family_with_children

8/10

Excellent

18 Jun 2026

Sarah

Need faster elevators

Family

8/10

Excellent

18 Jun 2026

Monica

Location, breakfast and staff was great. The air conditioning was fairly noisy and one elevator seemed to go down frequently which meant 2 elevators for about 20 floors worth of people. If you rent an oversized van for a large family it will not fit in parking garage and so the open parking is a bit of a hike and it’s a little pricey.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Flavio

One front desk woman was very rude when we checked out. She wanted to charge parking for the whole week. We only parked in the hotel parking for 3 days. we tried to explain to her but she started raising her voice with attitude. If it's your first time be very careful with parking charges.

10/10

Exceptional

18 Jun 2026

Seyedmehdi

Good

2/10

Poor

18 Jun 2026

Jason David

First arrived and a/c didnt work, they replaced it and the newer one we couldn't control it. Next morning, we had no hot water and had to change rooms. Then every day 1 of the elevators would be out of service and we would have to wait 30 minutes just to get an elevator. Most of the ice machines didnt work either. Seems like this hotel runs on about 50% of their stuff being broken or inoperable. They charged me an additional $380 and called it a resort fee but there are no amenities that would make it a resort. The security staff were amazing and super helpful though. DEFINITELY WILL NOT STAY THERE AGAIN and I Do Not Recommend using this hotel.

Family_with_children

10/10

Exceptional

17 Jun 2026

Antonio

Nice view on the 43rd floor , nice breakfast just wish it was a little more organized getting through the line , nice friendly workers will definitely book again next time !

Family_with_children

10/10

Exceptional

17 Jun 2026

Debra

All of the staff were wonderful , although hopefully my next stay the hot tub will work . Overall it was an excellent stay breakfast was a 10 proximity to everything a 10 all walkable .. the staff was amazing overall 10

Family_with_children

8/10

Excellent

17 Jun 2026

Arlin

The bed sheets and towels had stains and hair on them in many occasions. The bathrooms weren’t getting daily cleaned as well. The location was very convenient for walking around and the breakfast was served daily.

Family

8/10

Excellent

17 Jun 2026

Martha

Everything was good that only suggestion is ; include more different kinds of fruit in the breakfast .
Thank you

Partner

6/10

Pleasant

17 Jun 2026

Victoria

I don’t want to say all bad things but it’s gonna be an honest review… The hotel has like 750+ rooms but only 150ish parking spots (50 a night to park) when you can’t find a spot they send you half of a mile walk away to pay another 50, no discount for the inconvenience. The rooms are really small like just enough room to get into the bed. I also saw an orange needle cap under the microwave, so maybe not the cleanest room you will get but it didn’t look dirty besides that. They do have a hot breakfast and it’s within walking distance of the beach and Friday fireworks.

Friends_and_family Family

2/10

Poor

17 Jun 2026

Glenn

Stay away. Small room, old building. Loud in the stairwell. Just terrible

Family_with_children

10/10

Exceptional

16 Jun 2026

Donald

The room was clean. The staff was helpful and amazing.

6/10

Pleasant

16 Jun 2026

Michelle L Del

Our room wasn’t cleaned daily and they accused us of putting our do not disturb sign on. We didn’t. We didn’t have enough towels so we had to call every day for some because they didn’t stock us up. Windows were dirty and couldn’t really take good pictures of the view. Was told they have 400 guests at check in as if we weren’t that important. Rooms are small and I banged my leg on a drawer at night. Not much of a walk way. Can’t say I’d stay there again. Thankfully I wasn’t at the hotel much.

Family_with_children

6/10

Pleasant

16 Jun 2026

Anthony

Great location. Tiny room, but it worked. When you have 4 prople in a room, you need 4 towels daily instead of 3. Day 1, put in request to note at front desk and housekerping.

10/10

Exceptional

15 Jun 2026

Shelly Lynn

Clean space, great location with amenities and the beach in walking distance. Staff was very helpful and the continental breakfast was great with a variety of choices.

Partner

4/10

Poor

15 Jun 2026

RHONDA

checked in and was informed of $35 RESORT fee. after 16 hrs of travel our party of 6 expected to relax in the jacuzzi hot tub. one foot in an it was more like a COLD PLUNGE pool.was told part was ordered but no clue when it would be repaired.hallway outside our elevator had \"crumbs\" or something the whole stay..ice machines on some floors out of order..relaxing by pool and needing restroom it as well was \"out of order\"..exchanging towels on housekeeping floor was told needed towels werent available yet but would be delivered.never received. \"something\" on showered curtain blood stain or makeup? staff didnt know...marked on comforter as if to notify housekeeping if change was needednot sure what that was about,...POSITIVE...breakfast was good and staff did good of keeping food items stocked.RESORT FEE ???? not sure if i would call this a resort and not sure what the RESORT fee was for but needless to say..we disputed the RESORT fee and ir was removed...dont think this would be my choice agian as it WASNT the HOLIDAY INN EXPRESS i have stayed in before ;-(

Friends

8/10

Excellent

15 Jun 2026

martin

It was good but jacuzzi not hot out of order, that’s one of the reasons I book with hot tube rest was good

Partner

4/10

Poor

15 Jun 2026

Amritvir

Room was clean hotel has a bad smell to it, would not stay here again. Rooms very small

Partner

10/10

Exceptional

15 Jun 2026

Meghan

Clean room, great staff, and good breakfast. Some of the elevators were out of service and if working were very slow.

Friends

10/10

Exceptional

14 Jun 2026

Rhonda

We liked it all. Not one complaint!

Family

6/10

Pleasant

14 Jun 2026

Faviola

Ok location. AC air was a bit smelly. Good luck if you request your trash to be taken out or fresh towels from house keeping. They never stopped by.

Family_with_children

10/10

Exceptional

14 Jun 2026

Kyle

Clean rooms and helpful staff. Loved the complimentary breakfast

Partner

10/10

Exceptional

13 Jun 2026

Emina

Very nice place to stay.

6/10

Pleasant

13 Jun 2026

Mylene

It was okay.

Partner

8/10

Excellent

12 Jun 2026

Christopher Valle

Self

10/10

Exceptional

12 Jun 2026

Kelli

Very clean and friendly! We had a great stay.

Partner

8/10

Excellent

12 Jun 2026

robert charles

The location is very good, think beginning of the strip of shopping. Breakfast was good and hot had the regulars and local fare as well. Breakfast is very busy so be prepared for that. Rooms are small but have everything you need including a ceiling fan but the A/C worked great. Circle drive is great for Uber pickups. If you have your own car the parking garage is very tight. The hotel is a great value hotel.

Self

10/10

Exceptional

11 Jun 2026

Rachel

Everything was great, clean, breakfast was good, staff was friendly, pool was beautiful and the gym had everything necessary for a workout. 10/10 would recommend

Family_with_children

8/10

Excellent

11 Jun 2026

Jocelyne

Staff was so friendly and sweet. The location is good bc you're so close to alot of things walking. The elevators only 4 of 6 work so it takes a while to get down or go up. The room was so clean . Def recommend for Solo Travelers , I felt pretty comfortable. Breakfast was soo good . Id stay again.

Self

10/10

Exceptional

11 Jun 2026

Raman

Rooms are small. We love the breakfast.

Partner

6/10

Pleasant

10 Jun 2026

Denice

The restroom has no ventilation so it was super hot in there all the time, rooms are way to small if you have two beds in one room, also was very disappointing that the jacuzzi heater wasn’t working so the water was very cold.

Friends_and_family Friends

6/10

Pleasant

10 Jun 2026

Johnnie may

Didn’t like how long I had to wait for the elevator and one elevator was broken the whole time I was there room was way to small closet was broken

Partner

8/10

Excellent

10 Jun 2026

Teresa

room - very small compared to other Holiday Express
pool - very cold water - not heated - great setting
hot tub/ jacuzzi - working but was super cold - supposing heat broke
breakfast - much better than in any other Holiday Express - bigger variety of foods
Bedding/towels - very clean , towels changed everyday

Family_with_children

10/10

Exceptional

10 Jun 2026

Desalyn

The property was beautiful. Staff was friendly. Please use Rommel for your excursion needs. He was fabulous! The elevators were super slow, luckily we were never in a rush. There was an emergent situation that occurred and there was no defibrillator available to assist in providing emergency care or freight elevator to transport the person in critical condition. It is imperative that this life saving device be installed in your facility to prevent a situation such as this from ever happening again. Although basic CPR was utilized it was not enough. Thankfully the friendly staff was willing to do whatever it took to lend a helping hand. I’d like to encourage you to speak to whomever you need to to implement the installation of the defibrillator on site please.

Business Family_with_children

10/10

Exceptional

10 Jun 2026

Leonie

I loved having the breakfast right there, so we could begin our adventures. The staff was wonderful, and acommodated us when we arrived a little before check-in.

Partner

8/10

Excellent

10 Jun 2026

Katelyn Haley

This hotel was great, the staff were all so kind. The only complaints I have are the water temperature for the showers would go from hot to cold to hot randomly. Also the elevators take FOREVER especially during the day when housekeeping needed to use them to clean rooms. House keeping would make our bed and take the trash daily, I never had anything missing and they were so nice!

It’s better to uber or taxi then rent a car and use the parking garage. It’s WAY cheaper to uber. Between the parking garage fee and renting a car price, trust me.

Lastly there are a lot of homeless in this town unfortunately but none of them were physical at all, they just mind their business or do ask for money or food then leave you alone. It was sad to see but expected unfortunately. I did give some of my leftover food from meals to them.

One strip over is all of the shops and there are SO MANY. Breakfast buffet everyday was great.

Partner

6/10

Pleasant

10 Jun 2026

Alexandra

Lean room extra small soooo small two rooms wasn’t enough for my big family

Family_with_children

10/10

Exceptional

09 Jun 2026

Niesha

We went on a family vacation and really enjoyed the stay. You can't beat a free breakfast, especially in Hawaii, which was consistent and satisfying. The rooms were clean and maintained daily and the dove bath products were great for the accommodations. The staff was very helpful and accommodating and gave great recommendations. It's close to tons of walking options and parking was about $52 a day with unlimited in and out. The parking spots are pretty tight, so be prepared to accommodate. The amenities are pretty good and it can get pretty windy on the fifth floor. We will be staying here again. Thank you staff.

Family

10/10

Exceptional

09 Jun 2026

Alexander

Good

6/10

Pleasant

09 Jun 2026

Solomon

Not a bad hotel, but the parking is an absolute nightmare. $50 a night if you get a spot. If your not back at the hotel by 7pm, you probably won't get a spot in the garage and have to park at the garage 3 blocks away.

Family_with_children

10/10

Exceptional

09 Jun 2026

Angelica

Staff was amazing! Breakfast was good. A great variety of options.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

adriana

Everything was nice

Family

10/10

Exceptional

08 Jun 2026

Corinna

Breakfast buffet was amazing and the rooms were cleaned everyday!

Partner

10/10

Exceptional

07 Jun 2026

Ashley

The hotel was OK. The room was fine. But the staff was top notch! they all made the hotel and our stay the best. They were so friendly, helpful and understanding of a stressful situation I was in and I really appreciate the level of kindness and helpfulness. They showed me and my family. Mahalo Holiday Inn, we will definitely be back.

Family_with_children

4/10

Poor

06 Jun 2026

Karla

The staff was friendly however the room felt small. Our Ac had mold on it and they run out of parking. The parking structure is intimidating not much wiggle room for tall cars.

Partner

4/10

Poor

06 Jun 2026

Marisol

Breakfast is the same thing—fried eggs one day, sunny-side-up eggs the next. They don't put out cut fruit, just oranges and bananas.

Family_with_children

10/10

Exceptional

06 Jun 2026

Cherice

Holiday Inn Express Waikiki was priced well, not to far from the beach and all the shops. The hotel was clean, accommodations met our expectations and staff was very friendly. 10 out of 10.

Friends

6/10

Pleasant

06 Jun 2026

Fidel

Seriously waikiki is literally littered with homeless and human waste.

Family_with_children

8/10

Excellent

05 Jun 2026

Lewis

Staff was very friendly.

Family_with_children

10/10

Exceptional

05 Jun 2026

Kimberly

Last minute travel plans forced me to look for new accommodations. The staff was friendly from concierge to front desk to housekeeping...and dining staff. Breakfast is included, which has a great variety of breakfast items. 10min walk to the beachfront, right around the corner from luxury row and sooo many shops etc... Pool area on 5th floor 9s decent as well. I aas just missing an outdoor area- such as a private balcony... but 38th floor. I was okay without it. Food trucks nearby along with others...clean entry..multiple elevators.. nice and modern. I'd stay again.

Self

10/10

Exceptional

05 Jun 2026

Erik

Loved it! The complimentary breakfast was great as there are many options to choose from. Location is great because it’s so close to everything but in a bit quieter area. ABC stores are a block away and bus stop too. Hotel room was very clean and had housekeeping every day. All staff are extremely kind and helpful. Only thing I would say, as most people say as well, is that the elevators are a bit slow but it is expected as the hotel is HUGE with 44 floors and everyone trying to use the elevators at the same time so that’s expected. Other than that, loved it and would definitely stay here again! This stay definitely made my trip to Hawaii great! I stayed on the 29th floor and had a partial ocean view room which was an amazing view! Got to see the amazing skyline, mountains, freeway and the blue ocean waters!

Self

10/10

Exceptional

05 Jun 2026

Samantha Marie

I loved my stay the staff is amazing and so kind! The breakfast was great and filling.

Partner

8/10

Excellent

04 Jun 2026

Lori

Nice place for a quick stop in Waikiki

Family_with_children

8/10

Excellent

03 Jun 2026

I wish airport shuttle service was available considering tourist district....

Friends

10/10

Exceptional

03 Jun 2026

ALEKSANDRA

Breakfast was very good. The staff is very professional.

Friends

8/10

Excellent

03 Jun 2026

Caroline

Clean room. Nice amenities. One elevator being was an issue during busy hours.

Self

4/10

Poor

03 Jun 2026

Trinity

The staff were very pleasant and helped out when we needed a later checkout. The breakfast was good although it was always very busy due to so many guest in such a small area. An elevator was down while we were there making elevator wait times very long and almost impossible. We ended up talking the stairs about ninety five percent of the time due to this. The gym was very small and the bare minimum as well as half of the equipment being down. The hot tub didn’t work either. The rooms were very small only room for the bed basically.

Partner

10/10

Exceptional

02 Jun 2026

Bryant

I had an excellent stay at this Holiday Inn Express . The staff was friendly, professional, and always willing to help. The room was clean, comfortable, and well-maintained, and the amenities exceeded my expectations. The location was convenient, and the overall atmosphere made for a relaxing and enjoyable experience. From check-in to check-out, everything was seamless. I would definitely stay here again and highly recommend this hotel to anyone looking for a great place to stay. They had a free breakfast in the morning. I liked the open air front desk area.Parking was never an issue and I liked you could wash your own clothes if you needed to.

Family_with_children

10/10

Exceptional

02 Jun 2026

Jerren

Everything was as expected.

8/10

Excellent

02 Jun 2026

Xadrian

Great hotel for budget travelers. It had everything we needed (and more), super clean, and the area is definitely walkable.

Partner

6/10

Pleasant

02 Jun 2026

Faye

The room and bathroom needs deep and detail cleaning. Plenty stain on the wall especially near bathroom.
Shower head needs to be update, it’s old and very low it is hard for tall adult to stand and wash hair on the shower. Carpet feels sticky. This hotel is very high traffic, which is good for business but need to do detail clean to bring up the quality of the facility. The staffs is friendly.

Family_with_children

10/10

Exceptional

01 Jun 2026

Angel

good experience

Self

10/10

Exceptional

01 Jun 2026

JOAQUIN

Friends

6/10

Pleasant

01 Jun 2026

Maria

Hotel itself is okay the only thing I did not like was the elevators, They are sooo slow you have to wait about 10 minutes every time you want to use the elevators to go up or down. Usually by the time the elevators get to you they are already full with people so you have to keep waiting for another one. I visited other hotels where friends were staying at and they had more floors than ours did and their elevators were fast and easy to access so not sure why our hotel was so slow. The $50 dollar parking fee per night was also a no for me specially because parking is very limited there. We ran out of toilet paper and even tho the cleaning crew would go in to clean the room they did not replace the toilet paper I had to go and ask for some. Other than that the room was fine it had a king bed and we had free breakfast every morning so that was a plus.

Partner

10/10

Exceptional

01 Jun 2026

Pedro

Love the place. Exelent breakfast! Great customer service! Beautiful place

Partner

8/10

Excellent

01 Jun 2026

Stephanie

Couldn’t use any of the chairs around the pool area. All of them were locked up.

Family_with_children

8/10

Excellent

01 Jun 2026

Rupa

Everything was good except the line was unmanageable.

Partner

10/10

Exceptional

01 Jun 2026

Bishowjit

Throughout my stay in holidayinn, I room were cleaned everyday and breakfast was really good. Everyday they have different menu on breakfast and last but not the least staff were really friendly and helpful.
I would recommend this place to everyone.

Family

4/10

Poor

01 Jun 2026

Aaliyah

The rooms super small and not really cleaned well in the showers. They also over charge for parking i recommend you park on the side before the parking garage 55 a night plus deposit 5 days can be 400 be mindful of that

Partner

10/10

Exceptional

31 May 2026

Michael

Very comfortable stay

10/10

Exceptional

31 May 2026

Heidi Fay

Love the pool bar. She was so great. Pillow were so comfortable. Loved the breakfast very organized

10/10

Exceptional

31 May 2026

Jennifer

Great option for the price! 15-20min walk to the beach, kind and courteous staff, very clean and well maintained room and the daily breakfast included in the stay saved us money. Parking is first come first serve so not guaranteed every night. The front desk was very helpful with providing us alternative options during check-in but note that that alternative options are located a few blocks away.

Family

10/10

Exceptional

31 May 2026

Monica

We were really hoping to hop in the hot tub each night of our stay but it was down the entire week.

Family

10/10

Exceptional

30 May 2026

Emalyn

Friendly staff.

Family_with_children

10/10

Exceptional

30 May 2026

sudama

The location - outstanding - very close to the Beach and shopping and beautiful environment

Self

10/10

Exceptional

30 May 2026

Jessicka

Property was nice and great location

Partner

10/10

Exceptional

30 May 2026

Julian

Great trip here,

Family

10/10

Exceptional

29 May 2026

Ky tu

Everything

Partner

10/10

Exceptional

29 May 2026

cadence

It was a smooth check in and they served breakfast which helped for the trip. The rooms were comfortable, the only issues we faced were the elevators do take awhile and the hot tub was not hot instead ice cold. But over all it was a good stay and I would go again.

Family

8/10

Excellent

29 May 2026

Leela

For the price it is what you'd expect. The spa was not hot. Other guests said it was broken. The pool is smaller than I'm used to. Breakfast was very good with variety each day. Elevators were an issue for floors 1-24. Only two worked and cleaning staff used them too- we rode with a worker hauling out garbage one day. Lines would form for elevators after breakfast. The parking exit gate was temperamental. The room was small but clean.

Partner

6/10

Pleasant

28 May 2026

Vera

The staff was great and the breakfast was good. I gave the location three starts because there was mold in the shower

10/10

Exceptional

28 May 2026

Mario

Very welcoming and helpful staffs.

Partner

8/10

Excellent

28 May 2026

Yuliya

Everything was nice but room is so tiny and squished even for two people.

Partner

10/10

Exceptional

27 May 2026

Awashna

great

8/10

Excellent

27 May 2026

Derek Ivan

Ubicación muy buena hotel bonito desayuno muy rico para el precio el staff muy amable también estaba limpio el hotel como las habitaciones

Family_with_children

4/10

Poor

27 May 2026

Guilherme

Great location and good room, but the elevator is very slow, which just made for a terrible experience.

Breakfast didn't have a lot of options.

Friends

4/10

Poor

27 May 2026

Griselda

There is not hot tub; just COLD JACUZZI I was really disapointed this is my first time in Hawaii and their elevator was ALSO broken; we had to wait over 10 minutes to go up or down. The people giving information on the activities all give you different prices for the same activity; you need to make sure all prices are accurate. Some of the staff don't even answer a simple hi \"aloha\". They give you the same breakfast evey day no variety. It was boring.

Family