Hawthorn Extended Stay By Wyndham El Paso

2/10

Poor

20 Apr 2026

Kanayda

I left this residence 5 Minutes after checking in , due to the cleanliness of the hotel and the sink and I didn’t feel comfortable washing my Infants bottles in the room, I still have yet to receive the refund I was told by staff it wasn’t going to charge me but it did and i still have yet to receive my money back

10/10

Exceptional

20 Apr 2026

Kristoffer

Yes and clean

Self

4/10

Poor

20 Apr 2026

Rachel

Will never stay again. The staff that checked me in are helpful. I asked for Ada room. It was not ada in the bathroom. The room was so small I couldn’t use my wheelchair so I had to use crutches the entire stay. They didn’t provide a seat to shower or a bench or a stand up shower. The pillows were small. The patio had wasps. The entire place needs updated. The elevator rail was broken, holes that needed repair. The wall and ceiling in the room need painting. The vending machine out of order. No mention of the pool being shut down which is why I rented there and of course the pool jacuzzi is closed till who knows when.

Partner

6/10

Pleasant

19 Apr 2026

Jason

Property as a whole could use a little TLC

Partner

2/10

Poor

18 Apr 2026

Lonnie

Pool has not been working for years and advertising pictures that is does

Self

10/10

Exceptional

18 Apr 2026

Sylvia

Everything was great, as it always is. We were a bit disappointed that the pool and jacuzzi were out of order but otherwise it was another great stay.

Partner

4/10

Poor

15 Apr 2026

John

Broken vending machines, extensive incidentals list with prices but little to no incidentals in inventory. Staff never at the counter. Thread bare outside signage. Requested no maid service, they cleaned room anyway. Everything in room had sticky surfaces.

Self

10/10

Exceptional

14 Apr 2026

Lindsey

Clean room

Friends

6/10

Pleasant

13 Apr 2026

luis

The room is old and run down had to buy a room spray becausethe room smelled moldy and musty,shower was horrible ,toilet was wobbly there was only 1 roll of toilet paper and it was half gone.
Breakfast was not great no regular coffee.

Pool was drained no water, hot tub was full of leaves.

Partner

4/10

Poor

12 Apr 2026

Mark

breakfast was good. Pool and hot tubs had no water. staff did not know when or if they would be fixed.

Partner

8/10

Excellent

11 Apr 2026

Jacob

Overall it was good

8/10

Excellent

09 Apr 2026

Charlene

Room was a little outdated but nice, clean and spacious. It could use a small table with a couple chairs. There was not a phone or any kleenex and the bed was kind of soft. Disappointed that the pool was \"out of order\". Excellent breakfast and appreciate that the hotel does not allow pets!

Partner

8/10

Excellent

09 Apr 2026

Elizabeth

TV didn’t work right. No clock in the room, The shower label was wrong between the hot and cold turn. The lamp on one side of the bed didn’t work. However, the room view was nice. Breakfast was acceptable,

Partner

8/10

Excellent

09 Apr 2026

Mark

Convenient location.

Partner

2/10

Poor

08 Apr 2026

Martin

I would like to express my opinion, however I was able to stay due to I showed at midnight and my reservation started the following day at
o'clock. I asked for amendment on my reservation and I was told very rude the have no rooms available: SO i crashed and spend the night sleeping in my truck I was too tire to drive around looking for another Hotel, the following day I was lucky and coordinated all my appointments for the same day by COB I called the hotel and Canceled my reservation. I will be back in a couple of weeks but I am going to use another Hotel.
Your particular Hotel left a sour note. Thanks and very sorry .......

Self

8/10

Excellent

08 Apr 2026

Amanda Lynn

Staff was friendly

Partner

4/10

Poor

04 Apr 2026

Ivonne

Our toilet in our room did not flush, there was no conditioner or body wash in our room either. When we spoke to morning manager about the issue he didn’t seem to care

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

Lorena

Very nice and safe.

Partner

2/10

Poor

03 Apr 2026

Winifred

This was by far the worst experience I’ve ever had. I didn’t receive the room I originally booked—instead, I was given a smoking room, which was completely unacceptable. On top of that, there was a terrible sewage smell that made the stay unbearable and even made my daughter feel sick.The room was also located far from everything, making it very inconvenient. Overall, this was an extremely disappointing experience, and I will not be returning.

Family_with_children

10/10

Exceptional

01 Apr 2026

Catherine

The breakfast was fine.
I imagine this hotel was great back in the day...they're having a hard time keeping up with everything.

The bed and shower were great. Very quiet!

Partner

10/10

Exceptional

31 Mar 2026

Linda

When I first arrived the room was hot but the front guy was helpful and nice enough to switch me rooms. I slept like a baby. Their breakfast was pretty good aswell.

Self

8/10

Excellent

31 Mar 2026

Elia Veronica

Good breakfast options, great coffee. The hotel itself needs to be updated. Carpets look dated. Wish the pool had water!

Partner

2/10

Poor

27 Mar 2026

Donny Martin

The room was antiquated, it was hit-or-miss when to turn on a light IF they had lightbulbs in the sockets. The breakfast, and the serving lady, were the ONLY saving grace. The food was hot and delicious and the attendant had more customer service skill than the front desk clerk.

Family

10/10

Exceptional

26 Mar 2026

Rebecca Jolley

The pool was dirty. My room was clean & the staff were great. I didn’t use the airport shuttle. I rented a car.

Friends

2/10

Poor

24 Mar 2026

Melinda G.

What should have been an easy comfortable stay, ended with me having to check out an hour after arriving and seeking and paying for new accommodations!!! Let’s start with my suite not being available for Maintenance issues on the day of my arrival. I was notified and promised rewards points, which I also haven’t received, and a downgrade to a regular room. I understand that things happen that are out of our control. I’ve been through it and have worked at every level in hotels. But to arrive and be greeted by a young man, with a “what’s up man?”, Is ridiculous! I was not notified that the pool was closed. And upon entering the room I was downgraded to, more disappointment followed. The room had a bed that was sloppily made, used coffee still in the coffee machine, from at least a few DAYS prior, hair in the sink, and a crack in the shower! I only sat on the bed long enough to book another hotel. And now, to boot, I cannot even get a refund!!!! To say that Expedia and Hawthorne have BOTH let me down, SEVERELY, is an understatement!!!!
I am now out even more money from having to book a second hotel, and didn’t even get the rewards to make up for the downgrade at least?!

Partner

4/10

Poor

22 Mar 2026

Melissa

Doors by the pool didn’t lock just safety was a issue, room was very run down and did not look like the website, we had to have our ac cleaned so it would cool properly, stains all over the walls, needs a major update.

Partner

10/10

Exceptional

21 Mar 2026

Maria

House keeping was great
Locality great
Clean
Staff

8/10

Excellent

20 Mar 2026

Richard

Staff was responsive and helpful with occupants concerns.

Family_with_children

10/10

Exceptional

17 Mar 2026

John

This hotel was exactly as described, and I had no issues. Breakfast was good. The room was clean, and the staff was kind

2/10

Poor

16 Mar 2026

Neddy

Hotel is not updated at all. Their “amenities” are not even worth listing. The toilet, shower and room were all showing extreme wear. Terrible customer service. Only offered 1 additional pillow for a room with 2 beds and call with so painful. Would recommend 2/10 in a pinch.

6/10

Pleasant

14 Mar 2026

Danny

Bathroom door broken. Toilet refill slightly making noise

10/10

Exceptional

12 Mar 2026

Brenda

No rides at 4am. They don't do 24-hour

Family

6/10

Pleasant

11 Mar 2026

Dameion

Room wasnt kept nicely. Damaged furniture, bathroom dingey and old, missing soap.

Exterior of hotel isn't great.

Lobby is nicely re-done and nice continental breakfast.

4/10

Poor

10 Mar 2026

Raul

No.

4/10

Poor

09 Mar 2026

CLAUDIA

Building needs to be renovated.
Bed was not comfortable.

4/10

Poor

08 Mar 2026

Ceira

The hotel was clean however I booked this hotel because of the outdoor pool pictures and how nice the weather was supposed to be and when I got there the pool was closed for repairs. Nowhere when I was booking this hotel did it say that the pool would not be available. I travel to ElPaso once a month and will not select this hotel again. I feel that was deceptive to not have informed me that there would be no pool available

Self

8/10

Excellent

08 Mar 2026

Christi

Airport was close

Partner

10/10

Exceptional

07 Mar 2026

Devorah

Was very clean beds comfirtable and quiet,area safe a d walk to several good restaurants, Cattle Baron was excellent and next doot as was Applebbe's though I did not eat there. Hotel has airport shuttle,microwave fridge, decebt breakfast n coffe 24/ 7 .3 story with mumtiole elevators. Area was safe and convention cebyer across street. Near by is a military base. Easy to access on Airline road and many shops a d eateries very close by along that multi lane street.

6/10

Pleasant

06 Mar 2026

reynaldo

Went there for a get away with the wife and staff was sitting in the back room on his phone. The place looks like it was remolded but still has an old smell. Bathroom was outdated.

Family

2/10

Poor

05 Mar 2026

Bertha

Had request late check out and payed the extra fees. To have a employee knock like crazy and yell to get out.

8/10

Excellent

03 Mar 2026

Lissete

The front desk gentleman wasn’t too friendly acted like i bothered. But after we checked in

8/10

Excellent

01 Mar 2026

Katina

My bed is always comfortable, The front desk is always nice. The breakfast is always amazing.

10/10

Exceptional

28 Feb 2026

Arturo

good

Friends_and_family Friends

6/10

Pleasant

24 Feb 2026

ALEJANDRO

The property could use a lil love our room had some issues with the restroom door

Family

10/10

Exceptional

23 Feb 2026

Luis

Yes

2/10

Poor

23 Feb 2026

Gabriel

The pool and the hot tub were not working They need to put this on their site. Said it was going to be down for at least 6 to 8 months.

Family

10/10

Exceptional

22 Feb 2026

Anamaria

.

8/10

Excellent

22 Feb 2026

Carl

room was fine

Partner

2/10

Poor

22 Feb 2026

Lisa

The room is super old does not smell clean poor customer service. Would not recommend to anyone

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Lorena

Breakfast was not as great as it used to be and we have been staying there for years.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Preston

V

10/10

Exceptional

19 Feb 2026

darius

I enjoy this hotel, very nice, clean, easy access.

Partner

6/10

Pleasant

17 Feb 2026

Adhara Deneb

The room carpet needed vacuum it was Not clean when I arrived .and I had a 4 day stay not once my room was cleaned that à not good at all. The staff they are not so friendly. Need to smile more . The location is pretty good the breakfast is good . The coffee is delicious. The pool was closed .

Friends_and_family Family

4/10

Poor

16 Feb 2026

Virginia

Room felt neglected in cleanliness. Not enough charging ports for phone

4/10

Poor

16 Feb 2026

Renee

Unfortunately, two vehicles parked on opposites Front desk agent that arrived in the morning on 2-14 was very helpful with getting us help for the night.

2/10

Poor

15 Feb 2026

Lisa

Do not stay at this hotel! The rooms are really outdated and not clean. The window had a bullet hole and was cracked and to top it off the bed had bugs. When I went to tell the front desk they did not seem surprised or even concerned.

Partner

4/10

Poor

15 Feb 2026

Sarah

The room smelled horrible, like mildew.
Stains on the towels, broken lampshades and missing, cracks in the tile, carpet stained and torn. Pool not in season so we could not access the hot tub. The restaurants were very pleasant and locals nice

Leisure Partner

10/10

Exceptional

12 Feb 2026

Christopher

Nice clean room and very comfortable beds. I slept so well.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

S

Good room for the price

Partner

4/10

Poor

11 Feb 2026

Gloria

Very dusty not vaccummed restroom faucet leak wall paper peeling faucet was dirty curtain was extremely dirty my allergies started acting up

6/10

Pleasant

10 Feb 2026

JOHN

Only had or served coffee. NO TEA available.
Not everyone likes coffee. Will not stay at Hawthorne suites again. Only ½ of juices available.

Business_and_leisure Self

8/10

Excellent

09 Feb 2026

James

The desk was friendly

Partner

10/10

Exceptional

09 Feb 2026

David

Yes was very clean

10/10

Exceptional

09 Feb 2026

Eric

Great

Business_and_leisure Self

10/10

Exceptional

06 Feb 2026

Gloria

Highly recommend good service nice area

8/10

Excellent

05 Feb 2026

Arturo

Ok

Partner

8/10

Excellent

05 Feb 2026

Reshard

Room was clean and nicely kept only issue some of the lights didn’t work and the heater but was moved to another room where the same light don’t work but the heater worked but an overall pleasant experience nice breakfast served in mornings was a plus.

Business_and_leisure Family_with_children

4/10

Poor

03 Feb 2026

Michael

My room was not cleaned in three days and they allow the cleaning staff to take food from the breakfast area and by the time we get there most things are gone. I will not recommend this hotel to anyone.

Business Partner

10/10

Exceptional

01 Feb 2026

Laura

Good staff

10/10

Exceptional

01 Feb 2026

Laura

Good staff

10/10

Exceptional

31 Jan 2026

James

Starting from the front desk Saul to the Shuttle driver Justin. Its a great place to stay so close to the airport,nearly touching. It's my SAT way from now on. You won't be sorry. Two thumbs up...

Business

10/10

Exceptional

31 Jan 2026

Kyungho

The staff was very polite and courteous and the room was just perfect.

Business

6/10

Pleasant

31 Jan 2026

John

The staff is friendly and helpful. Some of the rooms are a little worn down for example the mattresses have a sunken spot at the foot of the bed and next to the night tables from tired travelers plunking their butts down once they get into the room. This requires sleeping in the center of the bed where there are no sunken spots. At least one side exit on the first floor does not close and latch. This creates security concerns

Business

8/10

Excellent

30 Jan 2026

Samantha

Wonderful staff. When we had an issue, maintenance and the cleaning crew came immediately and helped us with our needs. Wonderful breakfast and enjoyed it with the family. Location was in close proximity to all our needs.

Business_and_leisure Family

6/10

Pleasant

27 Jan 2026

Gary

The front desk staff was friendly and courteous. The room was smaller than we anticipated, but adequate. The bed was comfortable. However…the a/c and heating unit sounded like it had a piece of plastic stuck in it somewhere. We had to turn it off overnight so we could sleep. The toilet tank filler stopped working the way it should and it was taking a very, very long time to fill the tank. We ended up filling it using the recycling bucket filled from the bathtub. It was late and we were only there one night, so it wasn’t worth trying to get them to come fix it, or move us. The rooms really could use some updating too. Very old and worn out, with wallpaper peeling, etc. The included breakfast was okay, with good coffee.

Friends_and_family Friends

6/10

Pleasant

25 Jan 2026

Everlyn

The room had broken furniture and the hotel didn’t look as clean as the pictures seem

Business_and_leisure Family

2/10

Poor

25 Jan 2026

Nicole

The room was very small & neglected. It was very old & in need of an update.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Josue

Nice place

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Ruby

Great customer service! Clean nice rooms

Partner

10/10

Exceptional

24 Jan 2026

Ruby

Clean room & great customer service from staff!

Partner

6/10

Pleasant

20 Jan 2026

Reyna

.

8/10

Excellent

19 Jan 2026

Frank

This property needs a complete update. Some halls smelled musty. Our sink was cracked, the faucet was loose. The lobby is the only area that appeared to have a refresh. It was a very disappointing and unpleasant experience to stay in such a rundown property. We were there just to sleep to catch an early morning flight. Had I had more time or two nights booked, I would have demanded a cancellation and refund.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Carmen

Good breakfast..

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Zachary

Great location in East El Paso. Breakfast was filling. Most staff were polite. They don't take Chime for whatever reason. Bed was comfortable, room clean. Would stay again.

Leisure Self

10/10

Exceptional

14 Jan 2026

Renee

Excellent/Outstanding
Yes, great breakfast. Front staff is excellent! Jose, Ben, and the front desk female working Jan 14 26 are all superb. Breakfast outstanding, large variety food, so glad they added oatmeal too. Delicious!

Poor
Shuttle services are no longer available from 11pm to 7am. Big problem. Most of my flights leave prior at 6am with checking 2 hours prior, I take a 4am shuttle. I always book Hawthorne because of excellent shuttle service. Now, this is a major problem, you no longer provide the services needed. Also, what happened to your evening happy hour? I am very disappointed in your recent changes but I applaud your excellent staff!

Business_and_leisure Self

6/10

Pleasant

14 Jan 2026

Susan

Room is outdated, carpet dirty, ( wear slippers,please) wallpaper pealing. Rooms rundown. Comfy bed.

Friends_and_family Family

4/10

Poor

14 Jan 2026

Francisco

It took over 40mins for them to find the reservation. I only had about four hours to sleep and then go to the airport for my next flight. Lost one hour waiting around for the reservation to show in their system. Not convenient at all.

Business

10/10

Exceptional

13 Jan 2026

Bruno

Coffee all day. Breakfast OK considering a hotel. The room was clean. Only thing I disliked was the bathroom shower, it could be a bit larger, removing the bathtub would be best. Very little exercise equipment, not worth having.

Self

2/10

Poor

11 Jan 2026

BENITO

Room was awful, old, dirty, as well as the rest of the hotel. Staff was careless and unwilling to help. The same with Expedia, was impossible ti reach out to them. A total fiasco and típico.

Business_and_leisure Family

10/10

Exceptional

10 Jan 2026

Nicolas

Clean friendly nice complimentary breakfast

Leisure Partner

8/10

Excellent

07 Jan 2026

Leslie

.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Michelle

Great room, very clean

10/10

Exceptional

06 Jan 2026

Maricela

Staff was very friendly and accommodating
Breakfast was good

Leisure Self

10/10

Exceptional

04 Jan 2026

Matthew

Breakfast was good room was quiet. The place could use some upgrades though. Excellent pricing.

Leisure Partner

2/10

Poor

04 Jan 2026

Gisela

The room was dirty and in very poor condition. Also stinks in the hallways and a lot of noise on top of the room

Leisure Self

4/10

Poor

02 Jan 2026

Jesse

Common are furniture and carpet are very dirty, hallway carpets are dirty and smell bad, room carpet is also dirty and has a bad odor. Furniture in room is old and worn down. The chair in my room was in very bad condition, it was torn and dirty. I will never stay in this hotel again.

Leisure Family

2/10

Poor

02 Jan 2026

Gerardo

The breakfast was no good not like the last time same sausage over and over again NEXT TIME TRY DOME BACON

Partner

8/10

Excellent

02 Jan 2026

Diane

Proximity to airport