Movenpick Resort Waverly Phu Quoc

Vietnam , Ho Chi Minh City (Saigon) and South
PHU QUOC, Ong Lang Hamlet Cua Duong Village Phu Quoc Distric
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50 reviews shown

10/10

Exceptional

12 Apr 2026

Prashant

The only issue is deposit paid at the time of check in doesn’t get released 24 hours after check out

Partner

6/10

Pleasant

04 Jan 2026

Jeongdae

Buffet was not good. The rest is good, the room, the service, the resort were satisfactory.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Ehud

Movenpick hotel and resort in Phu- Quoc is one of the most beautiful and enjoyable resorts that I stayed in. It has very unique and nice architecture, huge swimming pool, private beach with a lot of palm trees for shade, excellent breakfast and very friendly service. In contrast to the highly polluted Ho Chi Minh, the air is clean and skies are blue. I will definitely visit again!

6/10

Pleasant

22 Dec 2025

Keith

The room is outdated, the pillows should be replaced, because the scalp oil soaked in and it’s too smelly even the pillow cases changed daily. The staff service was a hit and miss. Some are nice like Dennis, Alice, Mint, Annie and Hien at Sky lounge. But others had some attitude. The service should be more consistent.

Leisure Family

10/10

Exceptional

17 Dec 2025

Dhinesh

Excellent Stay

Friends_and_family Friends

10/10

Exceptional

16 Dec 2025

Sedat

Everything was perfect . Especially the staff are all very king and helpful .

Leisure Partner

10/10

Exceptional

13 Nov 2025

Huy

Great

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Jose

Chocolate hour was a good concept but chaotic in practice with kids stuffing their face into the chocolate fountains

6/10

Pleasant

28 Oct 2025

Cody

Extremely mid

Partner

6/10

Pleasant

24 Oct 2025

Cody

Mini fridges barely work and when asked staff argued that they were just coolers (after 24 hours waters were barely less than room temperature, frankly unacceptable). Breakfast was good but restaurants at the resort were insultingly expensive for what you get and were clearly taking advantage of the isolation. Air conditioner could not get the room cool enough which added to the frustration. Many amenities that were supposed to be included carried extra charges like the bikes. Beach was nice but small. A place with potential that needs work. Not a 5* hotel in my opinion.

Partner

10/10

Exceptional

21 Oct 2025

Alex

The hotel location is well located in the middle of the island, dining, shopping is very convenient... overall rating is excellent

Leisure Family

6/10

Pleasant

02 Oct 2025

Kristopher

I spent a week recently here staying in the superior room 1 king bed,balcony,sea room. Room was great the view was amazing, nice and clean.

There are a few things that let this resort down firstly the breakfast buffet, every morning the hot food section was cold the hashbrowns were like golden rocks, bacon,sausages and everything else in the hot section freezing cold. It was very much catered for the chinese tourists.

It was dissapointing that you could only get a lift by the resort golf buggies at specific times to the front of the resort even when the buggies are just sitting there nobody is willing to take you or do anything extra out of the designated times.

If going into town each day is important to you unfortunately the Movenpick owned bus into town only goes once day from 1800 till 2130 and you also need to pay for that bus trip its not expensive but I feel like they should offer different times to run into town throughout the day/night.

It's the little things that let this resort down.
Would i stay there again probably not.

Leisure Self

6/10

Pleasant

10 Aug 2025

Jaideep

Well maintained and functional - but overall attitude of staff from reception to restaurants (except Aura staff) was unwelcoming. Additionally language barrier of English is a challenge and there is no staff to help clarify.

Leisure Family_with_children

2/10

Poor

10 Aug 2025

SIDDHANT

Could not pay me to stay at this property again.

Staff- non responsive, rude and no sense of service.
Property/rooms- property keeps aircon off to save money. Pillows and rooms smell of mould and sweat.

You get what you pay for. However, I would not rate it 5 stars. More like a 3 star property,

Leisure Family

10/10

Exceptional

03 Jul 2025

Christine Yuen Ying

Nice bathroom and room deco. Room is spacious. Kids loved the chocolate bar and the pool. Breakfast has a great variety of food but closed a bit early.

Leisure Family_with_children

6/10

Pleasant

25 Mar 2025

nadia

So far, the worst customer experience I’ve had in a hotel. The front desk staff is unpleasant — it almost feels like you're bothering them by asking simple questions.

Even the simplest requests, like being shown to the right door, turn into something complicated.
The hotel is huge and soulless.

Very disappointed — I do not recommend this place.

Leisure Family

8/10

Excellent

27 Feb 2025

Georges

4 * L'hotel est magnifique mais l'espace aménagé sur la plage est beaucoup trop compacté et manque de chaises. Clairement pas comme sur la photo de l’hôtel. Le service au restaurant est très lent et désorganisé par contre le personnel est vraiment gentil et attentionné malgré tout.

Partner

6/10

Pleasant

23 Feb 2025

lukas

Nicely designed place but in need of some renovation, a big piece of plaster fell down on the kids swimming pool area, the sun loungers on the balcony have seen better times, the kids playground is small and the toys are old/ in need of repair, the first room offered to us had a mouldy ceiling, the next room had a connection door to the adjacent hotel room with barely any sound isolation, staff is friendly, food tastes really good and the breakfast is amazing

Leisure Family_with_children

10/10

Exceptional

22 Jan 2025

Leo

We stayed at this lovely resort for 8 days and thoroughly enjoyed our time. The resort features beautiful swimming pools and a pristine sandy beach. With three restaurants on-site, breakfast was pleasant, and the staff was exceptionally kind and helpful. The only downside for us was the lack of activities or amenities outside the resort—restaurants and shopping require a taxi. Despite this, we’re already thinking about coming back!

Leisure Partner

2/10

Poor

13 Jan 2025

EILEEN

Terrible

We paid a lot money for a beach holiday but MOVENPICK was unable to supply it because it did not have enough sun beds to go around. We pointed this out to a member of staff and she said it was first come first served. MOVENPICK should refund our money. Do not go there.

Partner

8/10

Excellent

06 Jan 2025

Catherine

We had a lovely stay here - however a few things could have been better, seating / deck chairs and shade are a major problem.

The pool has very limited loungers as does the beach, one day we had to lie on bean bags which was fine but there’s no umbrellas so unless your under a palm tree or want to sit in the sun your sort of stuck for options.

For a 5 star resort I would expect a bed and shade! Room was beautiful, breakfast was great - staff were okay, I wasn’t allowed to take a coffee out of breakfast for my partner which seemed ridiculous. Also make sure you get a towel key at reception when you check in or you’ll get to the beach and have to walk back - not what you want after a long flight!

I personally think it’s a great place for families, as a young couple it’s probably not the best spot!

You can get around using grab which is great, about 25 mins ish from town but the right side for the safari. If you show the women outside the hotel grab she will get you taxis at the same price.

Leisure Partner

8/10

Excellent

01 Oct 2024

Brenda

Beautiful property. Kind of far from all the activities on the south side of the island (water sports like scuba diving, jet ski, attractions like cable car & Sunset Town).

For a 5 star resort we were surprised when we asked housekeeping to clean the bathroom twice and the toilet was disgusting after it was “cleaned” - found toilet water on the seat & floor.

Staff were attentive most of the time, but not all the staff were good.

Leisure Partner

10/10

Exceptional

25 Sep 2024

john

Hotel is fantastic

10/10

Exceptional

23 Jun 2024

vinod

Nice

Leisure Family_with_children

2/10

Poor

01 Apr 2024

Tran

Bad service and deceptive billing when checking in

The worst experience and booking through Hotels.com I have ever had. Last year, I booked 5 rooms here and no problems whatsoever through hotels.com. This year, I booked 2 rooms for 6 travelers at the same resort. I had 1 king room for 2 travelers, and the other room 2 twin beds that sleeps “4” adults. Upon checking in, the staff said that the 2 twin beds is only for 2 adults and 2 kids. Nowhere is this listed on Hotels.com. They insisted that we upgrade to 2 queen beds that sleeps 4 adult. I asked if we upgrade to 2 queen beds to charge is the current rate for the room. I paid $$$$ on top of the rate I paid to hotels.com dollars for the 2 nights. At checkout, the staff said what I paid for was the upgrade for the 2 queen beds. I ended paying twice the money for 2 rooms for 6 people, when if explained clearly I would have paid less for 3 rooms for 6 people. What the heck Needless to say I will not be returning to this resort next year when I’ll be traveling to Phu Quoc island with my friends and family. I would definitely not recommend this location for its shotty customer service. I would not recommend this resort chain for other destinations as well. Anh why doesn’t Hotels.com

Friends_and_family Family

10/10

Exceptional

04 Feb 2024

Tuyen

Great

10/10

Exceptional

03 Feb 2024

Toren

Great place to stay have booked to go back again

Leisure Partner

4/10

Poor

19 Jan 2024

Anne

Many issues

We spent over two weeks at the hotel, and were unhappy about many aspects of this hotel. While we enjoyed the nice beach and spacious room, the hotel fell short and desperately needs oversight.

Service: The hotel is understaffed (the stressed current staff express frequently that there are not enough people).
-Repeatedly rooms not cleaned after 5:00 pm even when we’ve hung the ‘make up room’ sign at 8:00 am.
-Staff are not trained properly, for example, they repeatedly bring food we ordered at the beachside with no silverware or napkins. Pasta carbonara with your fingers, anyone?
-Beachside tables never wiped clean
-Not enough sun beds for guests
-Pool water filthy with debris, cloudy water, foam
-In-room dishes appear to be put back dirty
-Dirty dishes outside rooms for multiple days
-Waiter dropped tongs on floor at breakfast and put back on food counter
-Towels in room delivered with filth folded inside
-Each room gets four 450 ml bottles of water each day. Maximum.

Noise: We booked an ocean view room so we can relax on the balcony and listen to the sea after a day of swimming. Almost every night, there’s an event between the rooms and the ocean, blasting the sound at full volume.

Location: This hotel appears to have been built near a garbage dump, and we are assaulted daily with the reeking smell of rotting garbage.

General manager: Obstinate and defensive and utterly impossible to speak with.

We are seasoned travelers, I can safely tell you to avoid this place

Friends_and_family Family

10/10

Exceptional

04 Jan 2024

Tamriko

Excellent facilities at the resort, swimming pools are great, the beach is beautiful. Our suite was pretty nice. Two restaurants at the resort, food was limited and also gave our whole family food poisoning.

Leisure Family_with_children

8/10

Excellent

28 Dec 2023

Adryene

Not 5 STAR
I spent almost 2k for 2 rooms, for that amount I expect a better room

Room: bathroom door will not close shut, looks like the room had flooded in the past and made the wooden door swell, therefore the door would not shut closed.
Half of the outlets did not work
Bathroom shower water leaked everywhere; poor shower floor design, shower floor higher than the bathroom floor.

Airport pickup: could not use since it runs every 2 hrs and due to our flights time, we would have to wait. So we had to pay for Grab round trip ourselves for airport transfers.

Restaurant: Although it was not busy, there is only one restaurant and understaffed for dinner. the service we soooo slow. We waited almost an hour for our food. They didn’t even bring our egg rolls.

Otherwise, Daily free breakfast buffet was the best and our highlight of the day.

Housekeeping: we came back one day, and the room was not made. She apologized and we left so it could be cleaned

Beach: not enough beach loungers for the amount of people at the hotel. We had to lie on the grass near the beach.

Leisure Family

10/10

Exceptional

24 Dec 2023

Alan

Great but can be improved.

Excellent and very comfortable stay at Movenpick Waverly. Room is big and clean with great views of the ocean especially at sunset. Breakfast spread was superb. Beach was private and clean though the waters are not as clear and blue like Maldives or Krabi. They need to improve on their checking out process where they needed 10 mins to check the room but didn’t inform you when it was done. Had to check in with the counter staff again to complete the check out process. Mildly frustrating if you have a flight to catch with their slow process. Also my room TV was not working. Got the hotel maintenance guys in but they couldn’t fix it. Had to live without TV for that few days. Overall, it is a great hotel which I would still highly recommend to everyone.

Friends_and_family Family

4/10

Poor

29 Sep 2023

ahmed

The hotel is new, clean, nice nice rooms, clean toilet, gorgeous view. The first problem is the food for breakfast there is nothing to eat, but there are eggs and bread, everything else is spread out throughout the restaurant, not very tasty. The waiters work well, very attentive. The food for dinner is also not very tasty. The second big note about the hotel is that the hotel’s beach has huge natural waves and it’s impossible to swim in the ocean now. We chose a hotel with a pool overlooking the ocean. Upon arrival we received a message that the pool was closed for service. The hotel refused our request to return the money for the reservation. . As a result, every day there is noisy work at the pool with a bunch of workers, you can’t swim in the ocean! This is not the correct work of the hotel administration!!!!!! and reconsider the breakfasts, this is not the breakfast of a 5 star hotel!!!!!!

Leisure Family

10/10

Exceptional

02 Sep 2023

Monica

Kid friendly with activities and play centre
Close to theme parks and the safari
Great food and drinks
Awesome pool
Good service and clean

Leisure Family_with_children

10/10

Exceptional

30 Aug 2023

Ngoc

I love my vacation here at Movenpick. The room was spectacular and very good service. Great morning breakfast buffet. Very beautiful view of the pool and the beach. Only downside is poor draining system, every time I shower the water would flood the bathroom and I have to wait for it to slowly drain.

Leisure Partner

2/10

Poor

29 Nov 2022

Richard

I checked out two days early because the property and service was so bad.
No working wi fi, closed main restaurant, not all lights are even on in the hotel.
This place should not even be open for business.
No working in room phone.
Worn out electrical sockets.
No electric socket near the bed.
I can go on an on..
other people during my stay also left early.
In Asia they dint follow rules like USA..
Could truly be a health hazard staying here..

Leisure Self

10/10

Exceptional

22 Nov 2022

Verified traveler

An isolated oasis

Fantastic resort with various pools and direct access to beachfront. Breakfast buffet was a big spread with variety of quality western and traditional Vietnamese dishes. The Coco Loco cocktail is a must try.

My only issue were with the reusable flip flops provided in the room that appeared dirty. I know it’s not eco-friendly but I do prefer the hygienic option of disposable slippers.

Friends_and_family Family

10/10

Exceptional

14 Oct 2022

Craig

Movenpick was excellent, great set up, fantastic beach, excellent room and food. Expedia was amazing, they were able to switch my property from the Shell’s which was not as I expected. Most everything was closed and the beach was unkept and not easy to swim, all rocky.

Leisure Self

10/10

Exceptional

14 Jun 2022

Mindy

Very friendly and professionally.I will be back in future !

Leisure Family

10/10

Exceptional

18 Apr 2022

Roger

Beautiful and relaxing. Excellent facilities. Also, a world class spa named Elements. Do yourself a favor and get a message at this spa. You will be very glad you did.

Leisure Partner

4/10

Poor

11 Feb 2022

Bruce

Not worth it

Don’t stay in Suite 1325. Every hour the A/C was pounding loudly like someone at the door. Front desk said they’re look into the matter but no resolution. Declined change of suite in the other wing because view wasn’t nice. Urine smell coming from shower drain. No room slippers. Very disappointed as this is supposed to be a 5 star hotel.

Partner

2/10

Poor

01 Feb 2022

Takayuki

Leisure Family

10/10

Exceptional

09 Jan 2022

Nguyen

Good . I’ll be back in future

10/10

Exceptional

04 Nov 2021

Stephen

Great venue

Fantastic venue with an amazing beach and pool. Hotel was extremely clean and the staff very friendly. We loved our stay here and would highly recommend.

Friends_and_family Family

10/10

Exceptional

04 Nov 2021

stephen

Fantastic venue

Amazing views to watch the sun going down. Beautiful beach and fantastic facilities. The staff are truely friendly throughout from the gardiners to the waiters and cleaners. The place was spotless and proved to be a magical break. Thank you very much.

Friends_and_family Family

8/10

Excellent

04 Jan 2021

thanh uyen

short family trip

the staff did their utmost to make the stay fun and comfortable, but it was new years weekend and there honestly was just not enough staff. service was a bit slow, but everyone was friendly. i think v reasonable for the price

Friends_and_family Family

10/10

Exceptional

21 Sep 2020

Ngoc Thuy Diem

WANNA GETAWAY FROM THE BUSY CITY ? Just come here!

Perfect in every its way !
Worth every penny !
Definitely come back soon !!!

Friends_and_family Family

10/10

Exceptional

29 Jun 2020

Verified traveler

For retreat

Very comfortable and tranquil destination for retreat. There are a lot of activities in a day and you will not get boring

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Calogero Francesco

Alles sauber, jeder einzelne vom Personal sehr aufmerksam, freundlich und hilfsbereit.

Frühstück war sehr lecker und es gab eine sehr große Auswahl.
Auf den Kindern wurde viel Aufmerksamkeit geboten. Sowohl beim Essen als auch in Form von Extra Events.

Beim Reinkommen wurden unsere Koffer entgegengenommen, wir bekamen ein Begrüßungsgetränk und die Koffer wurden bis zum Zimmer gebracht.

Wir hatten eine sehr schöne und angenehme Zeit.

Family_with_children

8/10

Excellent

07 Feb 2026

Morten Derbakk

Fine rom, god frokost! Fine utsikt fra rommet vi fikk.
Nedside; kamp om solsengene, ikke nok på stranden. Familiested. Ønsker du ro/fred så er ikke dette hotellet. Bra spa!

Partner

8/10

Excellent

24 Jan 2026

Roald Johannes

Resort where they make their own (high) pricing. Lots of guests makes a very crowded breakfast around 8am. A bit stressful hotel for our party. Otherwise: polite, clean and very good breakfast. Grab worked 100% for getting around on the island.

Friends_and_family Friends