Name: Glen Capri Inn Suites Burbank Universal
Address: 6700 San Fernando Road, Edmonton, 91201, US

2/10

Poor

30 Jul 2026

Marco

Estaba susia y se escucha mucho ruido

2/10

Poor

30 Jul 2026

Julio

Would never return for a stay. The room was dirty, hairs in the shower/sink. Dust in the drawers where you're suppose to put your belongings, air vents gross, WiFi didn't work. Fridge was not clean, had old food from previous guest. We weren't going to complain due to a short stay and not expecting much from a cheap motel. But at checkout the man working 7/27 was extremely rude about some left over trash in our room. We used the one trash can in the room and had no idea there was another trash can located behind a stairway away from our room. If guests are expected to take their trash to a specific location, that should have been communicated. Shocked at the attitude we got over something so minor, especially considering the condition of our room to begin with.

2/10

Poor

28 Jul 2026

Dawn

We had a 5 day reservation but we only stayed one night. The room was dirty. The parking was lacking. There were no amenities. I usually have a coffee maker in the room, there was none. The mini fridge didn’t keep my stuff cold. There was no place to hang clothes.

10/10

Exceptional

27 Jul 2026

Mariah

Honestly I was worried when I first pulled into parking lot, I thought this was a suite not a motel… but the room was basic and most of all clean. The location was convenient and quiet, the staff was great. I would book again, for the price I’d say it was an exceptional stay. The restaurant next door was a big plus if you plan to stay I suggest eating breakfast next door or lunch or dinner. It was amazing!

6/10

Pleasant

27 Jul 2026

Kerigan

It was okay.

4/10

Poor

27 Jul 2026

Ann

It's definitely a motel. The pics on line looked much better than once I got there. I checked in on the night on the 22nd of July and the man at the desk was VERY RUDE N INCONSIDERATE. All other staff was friendly. I would not return to this motel. I plan on being in California in March however I'm gonna find a different place to stay

6/10

Pleasant

26 Jul 2026

MEHMET RUSTU

Air conditioning was working so loudly. Parking place is not enough. Staffs are friendly. Room is clean

8/10

Excellent

25 Jul 2026

Gary

Very clean room everything worked. Arrived 20 min before check in time and recepcionist didn’t even greet me just said check in isn’t untill 2 or something like that. I had to leave and come back 20 min later

10/10

Exceptional

23 Jul 2026

Lionel

Very nice definitely be back good job

8/10

Excellent

22 Jul 2026

ERIVAN

O hotel precisa de uma reforma geral. De fato, as instalações precisam de uma ampla reforma e modernização. O ar condicionado é muito ruim (barulhento e pouco eficiente). Gostaria de parabenizar SAMIR pelo excelente atendimento; muito profissional e prestativo.

10/10

Exceptional

22 Jul 2026

Edward

Location and breakfast and clean

2/10

Poor

22 Jul 2026

Alejandra

Wouldn't recommend it.

Family_with_children

8/10

Excellent

21 Jul 2026

Jacob

Very affordable and close drive to universal! Parking is cheap!

Family

8/10

Excellent

20 Jul 2026

Eleanor

For a one night stay it was perfect had a mini fridge. Kept up. good hang for your buck

Family_with_children

10/10

Exceptional

20 Jul 2026

Leonel

Good spot

Family

4/10

Poor

19 Jul 2026

Alejandra

Hot tub was what got me to pick the place. Mostly everything else was not ok. From used condoms outside the room, to flashing lightbulb by the foot of the bed! We had to cover it with a plate and tape! The front desk lady said housekeeping was gone that the lightbulb will be fixed in the morning. Morning came and went, no one showed up, so we left the plate there.
There’s a small desk with a chair but no mirror, so unable to put on makeup there.. there’s a mirror but nothing close by, to place makeup items as it’s being applied. There was zero privacy when using the shower, since it’s all in the open.
The have the smallest sink with no area to place toothpaste and brushes. Overall, we will never return here, even if it was free, which it wasn’t!

Family

6/10

Pleasant

19 Jul 2026

Sandra

Bed sheets smelled very bad but were clean the smell made my head hurt I had to go to target to buy febreez to spray all over bed sheets and room and the sink didn’t work

Partner

10/10

Exceptional

19 Jul 2026

DIONTE

Great

Partner

2/10

Poor

19 Jul 2026

Lucia

el aire acondicionado no servia , no estaba aspirado ni trapiado,los muebles no estaban sacudidos.Se notaba a simple vista la basurita en el piso y los muebles

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Anabel

I had some reservations just because of where the room was located (neighborhood, some sites call it an inn but it says motel on the building so a little misleading). It didn't look safe. But once getting there the attendant was very friendly and helpful. I was traveling alone so safety is a top priority. Originally I was given a room on the outside of the building which made me uncomfortable so I asked if I could have a room on the inside where the office and my room were visible to each other. The receptionist completely understood and accommodated. I was charged for parking which I'm not too much of a fan of with hotels/motels in general as that should be included in any stay. I feel the stay was overpriced for what it was, but the room overall was nice and renovated. There was just a strange lingering smell in the room that I couldn't figure out. Mainly from the drains in the shower and sink. Like a musty odor. The blankets also smelled funny. I did like that it had hardwood floors because I don't like dingy carpets. I don't think I'd stay here again to be honest. But it was the only thing available near universal studios that was reasonably priced.

Self

6/10

Pleasant

18 Jul 2026

Edward

I Ike the location and breakfast -I will stay again -very quiet -Not fancy. BUT good location and good price n good enough for passing through!

Self

8/10

Excellent

17 Jul 2026

ROBERT

Parking was an issue. The room Q Code and the hotels web site list the parking as fee. I was charged20.96 for parking.

Self

8/10

Excellent

17 Jul 2026

ROBERT

The website and Q Code stated parking was free. This is not true. I was charged $20.96 for parking.

Self

10/10

Exceptional

17 Jul 2026

Robert

Nice vibe

Partner

10/10

Exceptional

16 Jul 2026

Jessica

Always a decent place with nice staff

Self

10/10

Exceptional

15 Jul 2026

Dave

Great experience

10/10

Exceptional

15 Jul 2026

Tina

A cozy environment. Simple rooms but clean and nice..

Self

10/10

Exceptional

14 Jul 2026

michael

Bathroom was really nice with rain showerhead and whole bathroom was like a walk in shower with no steps. Reminds me of europe

Partner

10/10

Exceptional

12 Jul 2026

Fiona

Friendly staff, clean room. Accommodating and welcoming. Would return!

Friends

10/10

Exceptional

12 Jul 2026

Brittany

Stayed for two to go Universal Studios. Not only was it nearby the bed was comfortable it fit myself, my son and my boyfriend, shower was great. No complaints. Highly recommend!

Family_with_children

10/10

Exceptional

12 Jul 2026

Natalie

staff was AMAZING, always so nice. Parking is convenient and easily accessible, but only thing our shower drain was clogged and the water took forever to go down. overall, love this place and will stay here again!

Partner

4/10

Poor

11 Jul 2026

Rolando

This is not a hotel. This is a motel. The rooms were small and not very clean. There was stucco on the walls and gnats flying all over the room. Would not recommend this place at all.

Self

10/10

Exceptional

09 Jul 2026

Noel

Place is really clean. Perfect for Universal Studios . Perfect area lots of food place as well

Family

10/10

Exceptional

09 Jul 2026

Hilario

It’s was great

Friends

10/10

Exceptional

09 Jul 2026

Teresa

It was nice staff was nice

Partner

2/10

Poor

09 Jul 2026

Jaber

Smelled bad had bugs it’s a motel 6 doesn’t say on the listing the pictures a photoshopped. I told the person I can’t stay here she said she will refund but they didn’t give me my money back cuz I booked it through Expedia

Family_with_children

2/10

Poor

08 Jul 2026

Steven

Writing as a precaution against fraud. Multiple loose plastic caps painted as metal on the ground, door to bathroom extremely heavy and unhinged. No breakfast, false advertising of jacuzzi tub (just a shower with broken tiles and a loose shower head). Upon checking out, an owner or manager - tall man with skinny arms and a giant beer belly was rude to a man that paid a deposit. When the man asked for the deposit money back the owner shouted at him to call the cops so it’s the cops problem. That’s why I am writing this.

Self

2/10

Poor

08 Jul 2026

Samaneh

We checked into the room and immediately noticed a very strong unpleasant odor. When we checked the bathroom, we found numerous insects on the walls and ceiling, and we also found insects on the bed. We reported the issue to the front desk immediately. A staff member came to inspect the room, collected our room keys, and told us that our refund would be processed the next day. Because we were traveling with children, we did not feel the room was clean or sanitary, so we left immediately and had to book another hotel that same night. Unfortunately, we never received the promised refund. This was a very disappointing experience.

Family_with_children

10/10

Exceptional

07 Jul 2026

Dexter

I don’t stay at motels, but this one is very clean and in a comfortable area and not to mention the restaurant across the parking lot made it convenient for me to grab a bite to eat. I’ll definitely be back there soon.

Self

4/10

Poor

06 Jul 2026

Cristobal

Room seemed used and uncleaned.

Self

6/10

Pleasant

06 Jul 2026

Cody

Bed was nice and comfortable. Pull out sofa was broken and did not have any blankets. Breakfast was mediocre and did not have any protein, milk, or cereal. They did have waffles but ran out of batter and was told they couldn't make more.
Check in staff was nice and pleasant. Day time staff seemed like someones nephews and nieces got the job and should not work in customer service.
Overall room was neat and clean. Shower is low pressure and only luke warm.

Family_with_children

2/10

Poor

05 Jul 2026

Hoang

Although the person that checked us in was great, she was limited on what she could provide in regards to amenities. TV had to be reprogrammed since it was non-functional. When I asked for I’ve, she said that I would have to hop the fence to get to the machine since the lock was broken. Also, according to the available hotel amenities, parking was advertised as FREE but we were still charged $6.99 for parking. That’s definitely FALSE Advertising.

Family_with_children

6/10

Pleasant

05 Jul 2026

Andrew

Its a motel, it shows it age, but for the price I dont think it can be beat.

Self

8/10

Excellent

04 Jul 2026

Nicole

Good

6/10

Pleasant

03 Jul 2026

Mauricio

Staff

Partner

10/10

Exceptional

02 Jul 2026

Fernando

Nxmmx nmxmx cmnxmdmfmfmmf

10/10

Exceptional

02 Jul 2026

Paola

Very clean and organized place!

Partner

4/10

Poor

01 Jul 2026

Nisla

The property was in a low not quiet neighborhood area next to the street anf there seemed to have some homeless in that area. Also it smelled damp. Kind of recently being cleaned or just old. There must be water leaking ftom the other side cuz the floor was wet at 3 am. The toilet seat moved around. For what we got, there shouldn’t haven’t been a fee to park. In the morning there was a homeless walking in to the hotel lobby, then left. The couch was comfortable m the bed was too

Partner

4/10

Poor

01 Jul 2026

Chrisann

Pictures are deceiving. There were some cosmetic issues with the room. The Cooling unit had constantly timed off/out. So, if you don't mind waking up 4 times in the middle of the night, then it's not that bad. I'm assuming the bathtubs only exist in the king rooms because the two double rooms I booked did not have a bathtub. Very roomy and spacious rooms. But TV's do not have streaming so if your staring at the white noise/static screen, you've got to call the front desk so they can program the tv to scan all digital channels. Overall, I was glad to have a place to rest my head but I did not have the greatest time sleeping.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Angel

The bathroom require a lot of maintenance , the toilet was loose from the floor.

Self

10/10

Exceptional

30 Jun 2026

Misty

Love it here. Review on our YouTube: Level Up & Roam - Glen Capri Review

Partner

2/10

Poor

30 Jun 2026

Ilse

The bed sheets and towels were dirty and had stains. The floors were dirty like they don't sweep or mope the floors. The shower was disgusting. Tried to shower and it smelled like sewer water.

Family_with_children

10/10

Exceptional

30 Jun 2026

Jahkenan

The room was great. Pretty clean and cozy. Will definitely book again.

8/10

Excellent

28 Jun 2026

breydi

All was good but the room has strong... I meant the smell is not got. The Ac barely works ... turns off and on....

Friends_and_family Family

2/10

Poor

28 Jun 2026

Andrew

Bad management dirty hotel

4/10

Poor

23 Jun 2026

David

It was a pain to park, especially when obvious employees of the restaurant park in our spot to go to the restaurant, almost every day, we had to park on the other side of the hotel. The TV was completely useless, we couldn’t get any channels at all. The inside of the room was decent, I’ll give it that. But it was disappointing

Family_with_children

8/10

Excellent

22 Jun 2026

Renece

The room was nice, and the property was clean and well-maintained. The air conditioner was a little inconsistent at times, but overall we had a pleasant stay.

2/10

Poor

20 Jun 2026

Sergio

The room floor was very dirty. There was a roach on the floor. The AC did not cool at all! I would not recommend and will not stay again.

Family

4/10

Poor

20 Jun 2026

Andrew

On Friday, May 29, 2026, I stayed at this property for one night. No issues checking in. The room i stayed in had a handicap bathroom. I was not expecting. Not complaining about how spacious the bathroom was & comfortable beds. No issues with the room. I found the mini refridge a great part of the adminities included, along with a hair dryer, a few hangers, a safe & ironing board to the room. It would be nice if a microwave was included. However I was able to warm up my food in the main lobby's microwave & use the bucket in the room to get ice. Very quiet stay. Yes, this property does charge for parking. Not a big deal but parking does fill up quickly at night. The breakfast is not bad. Cereal, milk, juice, toast, waffles. I've seen way worse other hotels. But I would recommend fixing the ceiling in the bathroom with all the cracks in wall. But other than that, no issues. I would recommend & return in the future.

Partner

6/10

Pleasant

17 Jun 2026

Danixa

our hotel door was a struggle to open every time, it would get stuck and there was moments the bathroom light wouldn’t turn off

Partner

10/10

Exceptional

17 Jun 2026

Valerie

A small secret gem, very clean, efficiently ran, overall enjoyable.

Partner

6/10

Pleasant

17 Jun 2026

Racquel

You pay extra if you want to park on the property. The parking spaces are very narrow, 3 vehicles were taking up 2 spaces. Several times we had to find parking on the street. Once we had to walk very far cause there were no more parking spaces. It’s a rip off to pay for that kind of service but then not be able to find parking that you paid for. The shower floods if you use the overhead shower head. The staff was nice at check in. Beds were ok. There was a blinking light in the vent in the bathroom. The vent also looked like it was about to fall off. The room didn’t look like the photos online. The mini fridge was cool, not cold. And you have to get ice at the front office. The restaurant in front of the hotel is very loud at 7am.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Mati

great location

Self

6/10

Pleasant

15 Jun 2026

Javier

Need more attention to rooms and staff need to be more customer service oriented.

Partner

10/10

Exceptional

14 Jun 2026

velia

Everything was great except for parking. We got very lucky. Noticed that a worker had to move his car so the next person would have a parking

Family_with_children

6/10

Pleasant

13 Jun 2026

Derek

The sheets and bed were nice but the bathroom shower was full of flies. The water didn’t get hot, just warm. This is my second time staying there and the previous time, it wasn’t like this. This time However, Their system went down so we had to wait as the staff went to check out our room in person and we later paid the deposit. Last time I stayed here, I actually really enjoyed it, so I was surprised at how much stay went.

Friends

2/10

Poor

10 Jun 2026

Johanna

Staff was rude, I had booked a room for my husband and son that were traveling to Cali for a funeral and they weren’t able to stay because I wasn’t there, the lady who helped me over the phone had said it was ok and all my husband had to do was have a pic of my ID, when he got there the guy who was at the font desk turned them away and said they couldn’t stay there because I wasn’t present… he was rude about it and was careless of my refund when I told him I needed my money back, the hotel is outdated and doors look like they’re falling apart… by far the worst experience ever. Especially for those of us traveling from out of state for a very unfortunate event such as a funeral. The hotel charged my account and my husband wasn’t able to even sleep there. DO NOT STAY HERE UNLESS YOU WANT TO LOOSE YOUR MONEY OR BE TREATED RUDELY.

Family_with_children

8/10

Excellent

09 Jun 2026

Vincent

Good experience. I wish there was a personal safe. Door lock looked like someone tried to break into the room prior to my stay there. A bit worrisome as the wood hinge looked broken. It was close to lots of good restaurant if you’re a foodie. Would stay again.

Self

6/10

Pleasant

09 Jun 2026

Ruben Edgardo

It was just ok

8/10

Excellent

08 Jun 2026

Alondra

Easy checkout, staff was friendly, accessible parking. Overall good service and experience.

Partner

10/10

Exceptional

07 Jun 2026

Alexandra

A really great hotel located in a fabulous location. The staff was very helpful. I also appreciated how clean it was. I unfortunately didn’t get a chance to check out breakfast, but I will be booking again the next time I’m in town and will be sure to check it out.

2/10

Poor

07 Jun 2026

CRISTIAN

Cuándo buscas el lugar en las fotos, se muestra algo muy bonito limpio impecable, pero cuando llegas allá nada que ver es totalmente diferente muy malo

Family_with_children

10/10

Exceptional

07 Jun 2026

Michaelina

This was recently renovated and is very clean. Great stay!

Family

10/10

Exceptional

05 Jun 2026

Prescilla

Always so nice and helpful! Room was comfy

10/10

Exceptional

04 Jun 2026

Antonio

Everything went well until the evening, I couldn’t sleep, noisy neighbors

Self

4/10

Poor

01 Jun 2026

Daniel

it was a motel

Partner

8/10

Excellent

01 Jun 2026

P

Conveniently located

10/10

Exceptional

31 May 2026

Brian

Amazing

10/10

Exceptional

31 May 2026

Brian

Amazing

4/10

Poor

31 May 2026

Luis

Propiedad descuidada, habitacion mucho que desear y el
Desayuno incluido desapareció a las 9:00 am y cuatro mesas .

Partner

2/10

Poor

27 May 2026

victor

Hotel stay was great for 1 night for a 2 bed bedroom , but the only issue i had was that when my family and i woke up the next day to head out and check out. We removed the bed sheets to look for a lost phone, and while doing so we found a dead roach on the bed and as well the sheets were yellow stained.

8/10

Excellent

25 May 2026

Tydarryl

The place was cool for a “motel”. In the Expedia app, it was labeled “Inn & suites”. That was not the case. Luckily the place was clean and well kept. It was also quiet.

Self

6/10

Pleasant

25 May 2026

Maria Elena

Easy check-in, clean, friendly, and convenient.

Partner

8/10

Excellent

25 May 2026

Mauricio

Ok

10/10

Exceptional

24 May 2026

Lisa

It was a nice place for the price and convenient to the freeway and places we wanted to go. Excellent restaurant right next-door. Would definitely stay here again.

Partner

2/10

Poor

24 May 2026

lhayshinn

My experience with this MOTEL—because, in reality, it is a MOTEL, not a HOTEL—was terrible. The listing they have on this app is deceptive; the room shown in the photos looks nice, BUT in reality, it is horrible—nothing like what they display there. It claims to include breakfast, and that’s where I said to myself, “You’ve got to be kidding me”; it consisted of nothing more than coffee, cereal, and bread. The place smells truly awful. The staff was fine, but aside from that, everything they show is completely misleading. I do not recommend this place for families.

Family_with_children

8/10

Excellent

22 May 2026

Jose

The toilet wasn’t working properly, pay parking, and everything else was ok

Partner

2/10

Poor

22 May 2026

ajay

Property is not good

Family_with_children

10/10

Exceptional

21 May 2026

Bogumila

Recommend as overnight stay breakfast included but you pay $7.00 overnight parking per day

Partner

6/10

Pleasant

20 May 2026

Stephanie

Very helpful and friendly staff. Room was outdated but comfortable.
Free breakfast was minimal, coffee was great.
No microwave or coffee pot in room.
Convenient location.

Friends_and_family Family

2/10

Poor

15 May 2026

Lesley

I cannot believe that I got to this room and it looked absolutely nothing like the photos. They have completely Photoshop pictures into this motel. It is not in. It’s not a hotel. It’s a motel. I have said bug bites on my arm. There was roaches walking on the floor, even though this has nothing to do with the hotel the people above A stomped and drug furniture all night long and kept us awake. Do not stay here.

Partner

2/10

Poor

15 May 2026

kamal

Room is smelling, no water, no fridge, staff is okay, breakfast is horrible just beagles and serials it’s sucks parking I paid $7 per night but when I booked including parking

Family

2/10

Poor

12 May 2026

Hannah

ROOM WAS DIRTY NEVER STAYED THERE

8/10

Excellent

12 May 2026

Stacey

Wished they had a full length mirror in the room. Charming vibe though.

Friends

2/10

Poor

11 May 2026

Noemi

The room was very dirty upon arrival, and several things in the room were broken or not working properly. The property was also extremely misleading online. The listing made it appear to be a modern Hollywood-style hotel because of the photos and décor, but in reality it was an outdated motel that felt dirty, poorly maintained, and unpleasant overall.

The staff was rude, and mornings were very loud, making it difficult to sleep or rest comfortably because of the constant noise around the property.

Breakfast was disappointing, with very limited options and very short hours from 7–9 a.m. Most hotels offer breakfast for a longer period, so this felt inconvenient. Parking was also difficult, as there were very few available spaces and it was hard to find parking.

Overall, the stay was disappointing and did not match the way the property was advertised online.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Sandra

The room had a nasty smell. But most of the staff was nice.

Partner

2/10

Poor

08 May 2026

Mayara

Everything bad

10/10

Exceptional

05 May 2026

Prescilla

The staff was so nice and friendly. I would definitely stay again:)

Partner

8/10

Excellent

02 May 2026

Hanna

Parking can be tricky. Breakfast was simple but convenient

Partner

2/10

Poor

30 Apr 2026

Yarah

Don’t stay here! I think the five star reviews are from the staff.

I arrived late at night (around 1 AM) with a reservation expecting a clean, recently renovated room based on the listing. Before checking in, I even asked the front desk to confirm that the rooms were clean and updated, and I was told they were. Unfortunately, that was not the case.

The room I was shown smelled strongly of smoke, had torn curtains, and was clearly not clean or renovated as advertised. I went back to the front desk within minutes to let them know I would not be staying, at which point the staff changed their statement and admitted that only a couple of rooms had actually been renovated.

Instead of resolving the issue, I was sent to another nearby property under the same ownership. That location was even worse. The lobby area felt unsafe and unprofessional, there was visible damage (including broken glass), and the overall environment was concerning. The room offered did not match my reservation (I booked two rooms with two queen beds each but was only offered rooms with one king bed).

At that point, I chose not to stay at either location. I left immediately and continued my trip.

I also attempted to resolve this through customer service and the booking platform, but the property refused to take responsibility or issue a refund despite acknowledging that I did not stay.

Overall, the property was misrepresented, poorly maintained, and did not meet basic cleanliness or safety expectations.

Family_with_children