Glen Capri Inn Suites Burbank Universal

United States , Los Angeles - CA
EDMONTON, 6700 San Fernando Road
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100 reviews shown

6/10

Pleasant

21 Mar 2026

Joseph

It’s ok place, nothing too outrageous or outstanding

6/10

Pleasant

19 Mar 2026

Matthew

If you're in the building farthest from the main building, the internet is poor/spoty.

Family_with_children

10/10

Exceptional

19 Mar 2026

Julian

The room is nice, spacious, and clean. It is close to Universal Park and has shops nearby. The hotel is located in a quiet and peaceful area.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Anthony

The first room I was assigned was not clean. After discussing this with the staff, they were quick to assign me to another room. The second room was better but not great. There was a lingering smell from the plumbing and the room looked like it could use an update.

8/10

Excellent

17 Mar 2026

Arlene

you get what u pay but overall decent place

Partner

6/10

Pleasant

16 Mar 2026

Leona

I got a room online and when I go to the property they told me I had to upgrade my room because my room I booked was only available to disabled people . I guess I didn’t read the fine print . Room was worn down and stuffy . Parking hard to get out of . The staff member in the morning was friendly and breakfast was decent . Great places to eat right next door and bar area down the street .

Self

8/10

Excellent

16 Mar 2026

David

The room was amazing. The only thing that was lacking was the water pressure for the shower it was barely coming out and the placement for the outlets next to the bed weren’t too accessible.

Partner

6/10

Pleasant

16 Mar 2026

Heather

The room was clean and comfortable. There is a decent breakfast included in the stay. The property feels a little rough around the edges. I found the staff to be a bit brusque, and not very welcoming.

4/10

Poor

15 Mar 2026

Fanny

The bathroom was full of hair, and the floor was very dirty. I know it’s not a new motel, but cleanliness is essential.

Family_with_children

10/10

Exceptional

14 Mar 2026

Michelle

Yes.

Partner

2/10

Poor

14 Mar 2026

Jia Yi

I am writing to formally express my serious dissatisfaction regarding my recent stay at your hotel.

The condition of the room was extremely unacceptable. There were mosquitoes everywhere in the room, and I was constantly bitten while trying to sleep. The situation in the bathroom was even worse, with a large number of mosquitoes flying around. Because of this, it was almost impossible for us to take a shower, brush our teeth, or wash our faces comfortably. The level of hygiene and cleanliness was far below what any guest should reasonably expect from a hotel.

In addition, we were unexpectedly charged extra fees for parking, we weren’t parking our car, at the time of booking or check-in. This was very frustrating and felt unfair.

Furthermore, the staff member who assisted us during check-in had a very rude and unfriendly attitude. Instead of providing proper customer service, the behavior made us feel unwelcome and uncomfortable.

Overall, the environment, service, and unexpected charges made this one of the worst hotel experiences we have had. Due to these unacceptable conditions, I am requesting a full refund for this stay.

I hope your management team will take this complaint seriously and respond promptly with a fair resolution.

Friends

4/10

Poor

10 Mar 2026

Madison

Not very clean.

Partner

10/10

Exceptional

10 Mar 2026

Ernesto

Very clean

10/10

Exceptional

07 Mar 2026

Ellen

Amazing clean place

8/10

Excellent

06 Mar 2026

Dave

Staff were cordial, room was clean, bed was comfortable. Parking was dodgy and shower drain backed up fast. Overall it was perfectly acceptable.

Self

10/10

Exceptional

05 Mar 2026

Weston

Was convenient and accommodating, would stay again next time I’m passing through.

Self

6/10

Pleasant

03 Mar 2026

Dora

Room was clean and location was quiet. Good value for the price.

10/10

Exceptional

02 Mar 2026

ANGELICA

My boyfriend and I had the jetted suite and it was amazing. The staff was friendly and the hotel was very close to the event we were attending. Will be booking again with them in the future.

Partner

6/10

Pleasant

02 Mar 2026

Adriana

No hot breakfast included. Not only was parking not free, it’s small and horrible to find parking because restaurant next to motel takes over parking spaces.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Carlos

Family_with_children

2/10

Poor

25 Feb 2026

Renee

When we checked in an older gentleman in the office told us there was only 2 rooms left in our type. We looked at the downstairs room right on the street and was a bit horrified so we took the only 1 left upstairs far left corner. After coming back from errands I went to take a shower to only the cold working and the shower fixture literally falling off in my hand. Completely Unacceptable PERIOD! We called the office and now a young lady was working and gave us another room upstairs which proved to us the older gentleman lied about what was available. We had to move our things late night to the other room and we were completely exhausted. The next morning we asked for NO HOUSEKEEPING and left for the day. When we returned we discovered they had changed the towels and emptied the garbage. That made us very uncomfortable because we had personal belongings out and did not expect anyone to be in our room. Let me also mention the breakfast was very lack luster and can be so much better with a little effort from the hotels part. I did send them this same review and asked that they consider refunding me for 1 nights stay due to the unprofessional and unacceptable situations that occurred. I feel that is a very fair request.

Family

10/10

Exceptional

24 Feb 2026

Conrado

Everything was perfect thank u

8/10

Excellent

23 Feb 2026

Kareem

The comfort of the whole place, they were really welcoming.

Partner

4/10

Poor

22 Feb 2026

Yovannie

Went to check in . And the male receptionist was rude, told his shift was about to end and that the other receptionist would check us in. Our room heater didn’t work. When we told them they said they would come check never did. Our fire alarm would go off when we took a hot shower. was told if it happened again, just take the battery out of the fire alarm

Partner

2/10

Poor

21 Feb 2026

Santos

The guys front desk he don’t want check me in

8/10

Excellent

20 Feb 2026

Jimmy

Clean room fast check in and check out breakfast was good

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Ismael

Great calmed and friendly

8/10

Excellent

19 Feb 2026

Valeria

Satisfied

6/10

Pleasant

18 Feb 2026

Krystle

The room was in decent condition and the beds were comfortable however, could have been stocked with more towels - enough for 2 people, needed more mirrors, door wasn’t sealed, breakfast ended early, and the shower and floors were not fully clean when we got there.

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Jose

The room is nothing like the pictures! There was and in our room, the curtains where all dirty, the walls were dirty, the furniture was old and damage

Partner

8/10

Excellent

15 Feb 2026

Judah

Interesting little place. Nice enough for the price, breakfast was minimal but okay. TVs have 15~ channels. Shower was really nice. They clean your room and change sheets every night.

Friends_and_family Friends

6/10

Pleasant

15 Feb 2026

Earl

Not as advertised! Parking was for very small cars. This was a MOTEL. Definitely not worth the money. Room was not dirty, but also not as clean as it should have been. If you are looking for an old motel feel, this is the place for you. The only plus was we missed breakfast and the restaurant next door, The Corner, was fabulous. It was very good service and the food was awesome. Won’t be coming back to the motel, but definitely on the list to come back and try the restaurants brunch. Was decent priced.

Partner

10/10

Exceptional

14 Feb 2026

Jennifer

Great big room, super clean and very comfortable. Breakfast was an added bonus.

4/10

Poor

14 Feb 2026

Seneca

The room had major defects like the door did not sit flush on the frame and the light and sound came right through from outside. There were also gashes and torn areas around the room and walls.

Business Self

10/10

Exceptional

12 Feb 2026

Paola

clean rooms and on how fancy the rooms look. The only thing it needs to be fixed is the bathroom doors. Maybe replace the farm door for an actual open and close door.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Owen

Good

6/10

Pleasant

03 Feb 2026

nick

For starters, they charged $7 for parking in an almost empty hotel. No need to add those kinds of charges; should be rolled into the price.

Second, the bathroom didn’t have a bathtub. It has a shower in the bathroom. It was like an open bathroom concept which I assumed would have been for a disabled person. Not sure if all rooms have a bathroom designed that way. So, great for people who have difficulty with mobility.

Third, free continental breakfast was lacking. I only saw toast and waffles. The coffee cups were 6oz and tiny. The lids for the coffee were not the right lids; the cup needed to be squeezed in to lock the lid.

It does have a nice retro looking lobby though. Has potential to be a real nice retro place. The vision is there but some of the corners are being cut.

Business Self

2/10

Poor

03 Feb 2026

Wisam Younus-Habeeb

I went to this motel over the weekend and I honestly had a terrible experience. I left my jewelry box in my backpack in the room where it is supposed to be safe and came back to it stolen after the room was cleaned. I tried talking to management and the cleaner and they both denied any responsibility and any further help in what to do next. A couple days later I tried to follow up the them and they still will not look into this matter. I believe the management is in on it and theft is apart of this establishments practice.

10/10

Exceptional

01 Feb 2026

Peter

Nice people & clean

10/10

Exceptional

30 Jan 2026

Floraina

My stay here was surprisingly comfortable and peaceful. I did have some trouble with the door and key but the person on staff came up with a new key to different room right away and helped me solve the issue. Staff was very courteous and helpful. The bed was comfy shower was kind of cool little shower room. And everything I needed was available. I would stay here again.

Business Self

6/10

Pleasant

28 Jan 2026

Yvonne

It’s not something I expected. Staff are friendly the rooms Are not that clean and I feel unsafe having the area are wide open and close to the main road.

6/10

Pleasant

26 Jan 2026

Gema

Housekeeping needs to be on top of the rooms, they would enter change the trash liners but not the beds
Shower door is not accesible from inside the shower
Ac works on and off
Bathroom door doesnt close all the way

Leisure Family

6/10

Pleasant

25 Jan 2026

Brett

The staff was nice and friendly but wasnt too happy with the room the outlets near the bed didnt work to charge my phone and the shower head was broken and room could have used a microwave especially of im paying all that for the delux sweet with the jacuzzi still appreciated that worked

Leisure Partner

2/10

Poor

25 Jan 2026

Viva

I stayed here many times over a decade ago. They have done major expansion and remodeling since then, taking over an apartment building on the left side of the property (those now have red doors). I contacted the property through Expedia to request a first floor room for a disabled guest. They replied with info on the parking fees. I called them directly and the man updated my checking fine. When I arrived, I had a hard time finding available parking space and they did not have any handicap spots. I temporarily parked to check in at reception and ask where my room is to repark so the disabled person would have short distance access. The man at the desk was a bit unprofessional and kept interrupting my check in to focus on another desk who had lost a room key and was irrationally parking outside the lobby. I asked what side the room is on, and he said it was the side with red doors (farther away) so I said I will need to repark my car. He said not to, but I had a disabled guest with me. When I moved the car there was no space on the other building so I had to drop off the guest. There was also no ADA ramps anywhere and all first floor rooms have two steep curbs to go up before you can step into the room. I don’t remember this prior to the remodel. In addition to the inaccessibility of the property for guests with disabilities, the interior beds were very uncomfortable and noisy. The sink had a stench coming out and the ceiling fan cover was dangling open, exposing the inside.

Business Family

8/10

Excellent

25 Jan 2026

Andre

Clean room, staff was nice and I appreciated the free breakfast.

Leisure Self

6/10

Pleasant

22 Jan 2026

Teagen

Staff were amazing. Bathrooms could’ve been cleaner but for the location it’s worth the compromise.

Leisure Self

2/10

Poor

22 Jan 2026

ORETHA

outside
was not safe looking

10/10

Exceptional

19 Jan 2026

Kety

Breakfast | Business-friendly | Air conditioning | Shops nearby

Business_and_leisure Self

8/10

Excellent

18 Jan 2026

Roy

Staff was friendly and accommodating. Limited breakfast was good. Rooms could be updated but for the price was good

Leisure Family

10/10

Exceptional

18 Jan 2026

Monique

Clean room, amenities given was awesome, and driving distance to everything.

Friends_and_family Family

4/10

Poor

17 Jan 2026

jason

Please do not stay ground floor . You will hear every footsteps from upstairs it’s really very noisy n the walls are very thin . Rooms are clean n bed is comfortable but staying ground floor was really bad . Avoid the rooms I was given 112 114 you hear cars passing by the street and all kinds of noises outside. I was about to check out n stay at another hotel . Didn’t sleep the whole night

Leisure Family

6/10

Pleasant

17 Jan 2026

Deleen

The motel had some cute themes, our room was British, the breakfast/reception area was ‘50s/movies. Just found it a little in need of a spruce-up, a bit better housekeeping (corners weren’t clean, cigarette butts all over the bottom of the side stairs, and the room we were first put in wasn’t made up and we had to move). However, the price was reasonable, the linens were clean, the breakfast was decent, and it was very quiet. Overall, we’d stay there again.

8/10

Excellent

17 Jan 2026

Darneisha

The room was clean and nice that the “lobby” was open 24 hours with breakfast and coffee in the morning.

I didn’t like the fact that this is a motel and the room I was in didn’t look anything like the pictures shown here on hotels.com. This is misleading, I was traveling alone and fo not like staying at motels.

Business

2/10

Poor

16 Jan 2026

Julia

The room was nothing as depicted in the pictures. Probably the worse I’ve stayed in yet. The parking was limited, the property manager was very rude.

Leisure Family

4/10

Poor

16 Jan 2026

Jeremy

It was awful. Bugs in the bathroom (I killed 5 little gnat like things while showering). The bathroom light wouldn't turn off. The bathroom light switch was broken.

2/10

Poor

14 Jan 2026

Melisa Natalia

The room was too small, smelled bad, and didn't have enough blankets. The breakfast was basic. The service was poor, especially from the man who works at the reception desk in the mornings. They have a lot of things to improve.

Leisure Family

10/10

Exceptional

12 Jan 2026

Ellen

Nice staff shops around

Business_and_leisure Family

10/10

Exceptional

12 Jan 2026

Ellen

Nice place

Business Family

2/10

Poor

11 Jan 2026

David

The hotel flat out lied on Expedia, it’s a motel in a shady part of town. Hot water didn’t work and AC was broken; very disappointed.

Leisure Family

6/10

Pleasant

10 Jan 2026

Timothy

AC did not function appropriately but the weather was also strange even for California

Family

4/10

Poor

10 Jan 2026

Mushegh

The main advantage of Glen Capri Motel is the location — it was exactly where we needed to be. There is parking available and it’s not expensive. The breakfast is very simple, but my wife and I like bagels, so it was enough for us.

The place felt relatively safe, although we still didn’t leave any valuable items in the room. In general, the room was fairly clean: the walls, floor, and bathroom were clean, but there were noticeable stains on some pillows and on the bedsheet.

The biggest inconvenience was a large gap on the side of the door. It was so big that you could see the door lock mechanism from outside, and it made me think that the door might be opened from the outside without a key. Cold air was coming through this gap, and I had to stuff toilet paper into it every time to keep the room warmer. On top of that, the air conditioner was extremely loud, making it almost impossible to sleep.

On a positive note, the staff were polite and friendly.

8/10

Excellent

08 Jan 2026

Tom

The room was clean and need, but the sink was little too high for kids. It also did not have coffee pot and microwave. If you have one, it will be very good.

Friends_and_family Friends

4/10

Poor

05 Jan 2026

Valerie

The only good thing about this place was the location. It’s located by numerous businesses, restaurants, and retail stores plus the freeways. Now the cons…the room looked nothing as shown. The main door paint was coming off with huge water damage. Walls were white. Bathroom door had an England Austin Powers look to it. The shower was HORRIIIBBLLEEE!!!! Shower head was so high and shower head kept pointing to the wall that you had to hold it in one hand while you washed up with the other. Bring water shoes to shower in because the shower could use a deep bleach clean. The sink was loose so when you turn it on the faucet moves. There are no towel racks in bathroom so we had to hang it on the shower door. The beds were okay… the TV had lots of channels but if you like to sleep with the tv on just know the lowest the volume goes to is 10. They had free breakfast but you only get waffles, bagels, cereal, muffins. Juice and coffee. They have a $100 deposit and charge $7 a day for parking WHICH they share with a restaurant so parking is frustrating. Long story short… this is not somewhere to stay if you want to relax and unwind. It’s only good for sleeping and that’s it.

Leisure Family

8/10

Excellent

05 Jan 2026

Jennifer

The room was not as spotless as the year prior, but it was nice. However, the staff was excellent and the manager Nancy was fantastic.

Business

8/10

Excellent

04 Jan 2026

Aaron Salvador

There was a chair in our room thay was massing bolts and my wife almost fell through it. The restroom rolling door was clearly broken and wouldn't close properly and the rainfall showerhead didnt work properly so we didnt use it at all. Noce property but those overlooked issues made it inconvenient to use the restroom and the desk area.

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Alexander

No hot water

8/10

Excellent

31 Dec 2025

Daisy

The room was clean. The staff were helpful. The breaker popped a few times with the AC so had to push reset so it would start up again. The parking is available with a cost. The spaces are a bit small and gets full early on. There are many shopping options around, so location is great. The breakfast has a handful of options. Overall it’s a good stay if you’re going somewhere near by and need a place for the night. Wish breakfast hours were extended a bit more (only avail 7-9 am)

Partner

10/10

Exceptional

29 Dec 2025

Chloe Cheyenne

Thank you for the account

8/10

Excellent

29 Dec 2025

Raghavendran

Decent rooms, friendly and helpful staff, near gas station and other facilities.

Leisure Family_with_children

4/10

Poor

28 Dec 2025

Daniel

There was no needing for sofa bed when we arrived. We ended up leaving breakfast early because the employee decided to open the sliding doors to the patio despite it being freezing cold outside - I wonder if he did that to try to drive people away.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Nicole

For a budget motel this place was way better than i had expected. We stayed there over Christmas for 3 nights while going to universal studios hollywood. The room was clean and smelled good. The man at check in waved the parking fee for me since it was Christmas. The tv renote stopped working and they fixed it within 15 minutes. Its only a 15 minute drive to the park so not bad and there is a nice restaurant in the same parking lot for convenience. I will definitely be staying here everytime we visit!

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Rambadagalle

Yeah it is cheap for the price.

2/10

Poor

26 Dec 2025

Sjuana

We did not stay here.The hotel looks nothing like what is advertised. We ended up losing money on ourselves day because they would not reimburse us. If you look on google, their reviews are terrible.

Leisure Family

4/10

Poor

26 Dec 2025

Tara

The bedside lamps were broken, the toilet took forever to flush, there was a hole by the side table and on top of all that we could barely sleep because the person below us was blasting music at 1p, 1am, and 6am. We complained to the front desk twice and we checked out a day early. We were told we would receive a refund for the second night and we have not received anything yet or any communication

Business_and_leisure Partner

8/10

Excellent

22 Dec 2025

Angie

Decent

2/10

Poor

21 Dec 2025

Melissa

Staff member not as friendly or comfortable to be around. Was shocked it was a motel

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Blake

Newly renovated room

10/10

Exceptional

18 Dec 2025

Jason

Always friendly and helpful staff, comfortable bed

Business

2/10

Poor

18 Dec 2025

Alex

It’s in a bad area so I just ended up taking a loss and booked a different hotel

10/10

Exceptional

17 Dec 2025

Christina Sara Lemon

Very nice front desk lady at check in daytime shift

Self

6/10

Pleasant

16 Dec 2025

Wade

Yes

Partner

8/10

Excellent

14 Dec 2025

Rosemary

Left the do not disturb on the door. And the cleaning lady walked in when I was in bed. And I was trying to go to sleep

Partner

10/10

Exceptional

13 Dec 2025

Juan

Clean as a whistle

2/10

Poor

13 Dec 2025

Corrine

Didnt even stay an hour in the room.

Partner

8/10

Excellent

09 Dec 2025

Said

Good service

8/10

Excellent

09 Dec 2025

Samantha

Okay, These reviews in the beginning scared me because a lot of people had negative things to say about the area being safe, the room being dirty, and them scamming you your money. It was actually the opposite, the rooms were clean, could it be cleaner yes! but way cleaner than expected. The area was safe and have someone in the lobby for 24/7, i think some cons i would say is walls are a little thin and you can hear everything from outside. I was most concerned about them scamming since the reviews said they do(does people didn’t read the description of what the hotel charges you for. I stayed for a night and it wasn’t bad whats so ever, i think the people who made a negative review highered they expectations or truly had a bad experience. BUT I didn’t and I wouldn't lie because now i know what its like pre anxiety from hotel due to these comments.

Partner

8/10

Excellent

08 Dec 2025

Andra

Lovely place and enjoyed the stay.

10/10

Exceptional

08 Dec 2025

Vanderlei Moreira

We really like

6/10

Pleasant

08 Dec 2025

Vonda

I got bites from bed bugs so the room had issues . My husband also got bites from bed bugs. We had a room with 2 beds. We did enjoy the breakfast Buffett. Staff were pleasant.

Leisure Partner

8/10

Excellent

07 Dec 2025

John

All good

10/10

Exceptional

07 Dec 2025

Darren

Excellent service and fantastic room

6/10

Pleasant

06 Dec 2025

Caitlin

Nice staff, okay breakfast, room was a little dirty and worn - didn’t really look like pictures

8/10

Excellent

05 Dec 2025

Evelyn

this was my first stay in a motel so I was a bit iffy but it was good for a last minute overnight stay. breakfast was average, bread waffles & cereal. our bathroom was clean for the most part, we found a few hairballs around the room floor. parking looks a little crowded but we got a spot right in front of our room. not bad property.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Willy

Clean room

Business Family

8/10

Excellent

01 Dec 2025

arturo

Good

Business Family

4/10

Poor

30 Nov 2025

Melissa

I didn't try their breakfast so I won't speak on it.
However the first night of my stay, police were trying to bust down the door to another room. My partner and I were fearful we would be shot. Additionally, I felt catfished by the photos in the ad. While my stay wasn't terrible, I wouldn't recommend nor stay, again.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Griselda

The room was ok overall, my only issue was that the room tv did not provide any streaming apps. Cable was available on the tv but on the 2nd night not sure what happened that the Tv stopped working and couldn’t play any of the channels. Also someone attempted to break into my vehicle , the hotel had several cameras by where my truck was parked. After talking to the manager about the situation she mentioned those cameras weren’t working and she promise to look into that. As of today 11/30/25 and after checking out nothing regarding my vehicle was❤️‍🩹😒😔

10/10

Exceptional

29 Nov 2025

Varuzhan

Front desk could do better

Self

2/10

Poor

29 Nov 2025

Vincent

room was very dirty. bathroom door didn’t open or close. signage said motel on the front not hotel as advertised

8/10