Name: Extended Stay America - Los Angeles - Burbank Airp
Address: 2200 W Empire Ave, Burbank, 91504, US

10/10

Exceptional

27 Jul 2026

Craig

Wonderful, quiet and comfortable.... priced just right

4/10

Poor

27 Jul 2026

Jamicia

The hotels needs to be updated and deep cleaned. It has a stuffy smell throughout. The elevator felt unsafe. The needing had not been changed and there was stains on the comforter. I would not stay here again.

2/10

Poor

23 Jul 2026

Donn

Checked in on Tuesday July 21,2026. Even with pre booked reservation, we still had to wait another 45mins for our room. The man at the front desk was the only 5 star I would give this hotel. He helped as much as he could but was limited to what he can do since he was the only one working. He deserves to work at a more 5 Star hotel than here.

Once we got the room, the elevators going up seemed sketchy. Sounded and felt like it can break at any moment. The hallways smelled horrible. Once we got into our room, you had to call the front desk to get the kitchen amenities, which I did and waited for almost 2 hours for. Since it never came, I went down myself to get it.

The shower had leftover hair from the previous occupant. Left over hair on the towels as well. The bed had 3 pillows which were all very flat which made me wake up with a sore neck each night. The kitchen utensils smelled even after cleaning them. Walls were so thin you can hear the neighbor arguing.

Woke up with 2 bites (one on right arm, other on left ankles) on me which I’m assuming were bed bugs.

I’ve stayed at an Extended Stay in the past which is why I chose another during this vacation. After this stay, I will no longer stay at another Extended Stay and will pay the extra dollars for another hotel with a kitchen.

8/10

Excellent

21 Jul 2026

Camille

Staff was nice and accommodating. Property looked okay but it could be better. Too bad only one key card per room! No shampoos or conditioners offered in the room.

Family_with_children

2/10

Poor

21 Jul 2026

ROSA

Dirty outdated rooms. Look nothing like the pictures on their website. Take your money elsewhere. People live in these units (smh). Will never stay here again. Staff isn't helpful either.

2/10

Poor

20 Jul 2026

Rebecca Tuesday

Extended Stay America, 2200 Empire Blvd., Burbank, CA, was the worst hotel experience I've ever had. I'm reporting the hotel to LA County Building & Safety Environmental Health for the numerous code violations and health hazards.

- Filthy carpet, walls + ceilings
- Non-working elevator (halting repeatedly)
- No luggage trolley available
- Foul odors (front desk, hallways + hotel room)
- Dismissive + unhelpful staff
- A random man walking down the hallway in his underwear...?!

HOTEL ROOM:

- Carpet has numerous large stains

- Several areas of worn-away carpet leaving open areas of wooden tack strips/nails

- No way to avoid the dangerous nails coming up from the floor (My right foot has 3 puncture wounds from floor tacks)

- Cigarette burn stains on every surface

- Bathroom sink held up by 1 nail

- Nicotine stains on every wall, ceiling, surface (even the smoke detector is covered with a layer of brown/orange nicotine stains (FYI: Supposed to be a NON-SMOKING room)

- Non-working AC unit (Los Angeles County is in the midst of a High Heat Alert with temps 100° F)

- Non-working light fixtures

- Bathtub + sink appear to have been painted with Latex paint (and are peeling away in various spots)

- Dripping faucets

- Permanently stained towels + bedding

- Filthy windows (screens ripped + filthy)

- Door didn't lock properly

Expedia + Extended Stay's sites show images of other properties...NOT the Burbank hotel (confirmed by hotel staff) = FALSE ADVERTISING!

Self

2/10

Poor

16 Jul 2026

Andrea

DO NOT STAY HERE! My family and I stayed here recently, and it was horrible. The first thing that I noticed was the awful smell in the elevators. It smelled stale and musty, and just bad. But the smell was so much worse in the hallway when I got out of the elevator, and very overpowering. When I got inside the room. it was so dirty and disgusting. The walls and headboard were filthy; the countertops were dusty and were not wiped down. I found hairs everywhere...and even worse, I found cockroaches. The showers were not cleaned...and the toilets and all sinks were clogged. The water barely even went down in the sinks, but the toilet water just went up and nearly spilled out. And the staff were so unprofessional, when I had first arrived, I waited there for about 10-15 minutes, and two people finally showed up just chatting together. Then they finally acknowledged me and checked me in. They were so unprofessional and rude. Outside in the parking lot, there were cigarette butts all over the floor and even a gold condom wrapper in the flower bed just off the concrete...so gross. I will never be staying here again; I should have just spent more money and booked somewhere else that is cleaner and nicer. Let my experience help you by not choosing this place.

4/10

Poor

11 Jul 2026

Yesica

I was really unhappy with my stay. The main reason we stay at this hotel was because it had a kitchen; When we arrived to the room, the stove was not working, the microwave wasn’t either, but they switched it. The laundry was pricey compared to other places, and on top of that the door was not working, and staff didn’t let us leave it open. You have to ask for everything, shampoo/conditioner, spoons/ anything for the kitchen. We only had one trash can in the bathroom, so we had to use our own trash bags for our trash. Wouldn’t recommend unless really need it.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Rosa

This property is worn out. The rooms were dirty and so was the inside of the building. It also isn’t just a hotel, low income people live here. The elevators need maintenance. They make loud noises as they run. The feelings of the rooms are dirty and the rooms lack maintenance and cleanliness. I wouldn’t recommend this unless it was the absolute only option in the world. Over priced and dirty. Will not stay here ever again.

Self

6/10

Pleasant

06 Jul 2026

pat

Had to wait a little while so the room was clean after check-in we could only get one key their key issuing machine broke. Went to use the vending machine area and my key for my room would not open the door had to go to the front desk to get someone to open the area of the vending machine. Vending machines did not work very well. Only take credit cards. Also the continental breakfast they have gotten very stingy with their items. If I do stay in the area again, I will try a different hotel. I’ve stayed here at least six times in the last five years but the service and the quality of the area has seem to gone downhill.

Friends_and_family Friends

4/10

Poor

05 Jul 2026

Mary

I rated it poor because there were ants in the room, a dirty sock in the nightstand, no TV remote and there was some sort of leak in the bathroom floor

Family

2/10

Poor

29 Jun 2026

Raymond

My one year old found a sewing needle in the bed …. Scary , place has gone to trash unfortunately

Friends_and_family Family

4/10

Poor

27 Jun 2026

Amit

Dirty

Family_with_children

6/10

Pleasant

23 Jun 2026

pat

Clean room, not easy check in

Friends_and_family Friends

4/10

Poor

22 Jun 2026

Jose

Room had a awful smell like dirty clothes and needs a lot of maintenance shower fouset was leaking all the time even when closed and hallway smelled like mariguana all the time it was a big disappointment.

Family_with_children

2/10

Poor

22 Jun 2026

AShaila

The manager Melissa and Katrina are so rude. And discriminatory. They tell you it’s ok to pay no later past 1, 2, 3pm etc but then use that against you later even when you are doing what they said and you’ve been a loyal paying customer EVERYDAY FOR MONTHS. They don’t care if you’re in between moves or have children. They cold heartedly had my kids and I leave after spending THOUSANDS THERE. We didn’t bother anyone none of that. Their rooms always had hair in it, that wasn’t yours stuck to the sheets, dirty kitchen appliances, roach infested hallways and rooms !! (Which they don’t do refunds there or compensate for a full night also btw) horrible management, Greg was nice though, busted pipes, (no refund again for the flooding) and cleaning ladies bang on your door early to see if you’re extending before check out. It’s wild. Do not stay here. Evil evil EVIL PEOPLE AND ESTABLISHMENT. Should have never wasted my money here.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

vickie

The refrigerator made a loud noise the whole time. Made it a little hard to sleep. The breakfast was only coffee, no food of any kind.

Partner

4/10

Poor

04 Jun 2026

Robert

The room floor was not mopped in the last month??? OR it seemed like it. We did mop it ourselves!! The sheet that was on the bed was a queen size with no cover on the mattress. We went down to the front desk to get a king sheet and the desk clerk said \"that happens sometimes\" We got in late and the last thing we felt like doing was cleaning the room and making the bed. The wall in the shower was loosing plaster off the walls and the tub coating was peeling. We asked for a hair dryer and was told at the front desk they had a few but was all out!!! We went to brush our teeth and the drain in the bathroom did not go down at all? It was a terrible room! Not sure if all of them are that bad but we would like some of our money back for all our hard work!! We asked at the front desk and she said she would ask. We also just wanted a \"printed\" receipt and she could not even get us that???? Very Very disappointed!!! :(

2/10

Poor

03 Jun 2026

Iris

They double charged me , very old building smells

Pet

6/10

Pleasant

01 Jun 2026

Heidi

Friendly and helpful staff but this hotel needs some TLC

Partner

4/10

Poor

29 May 2026

Maureen

No coffee pot available, only 2 forks- no other silverware, pots pans very old, no glasses, a flipper and spoon supplied. We were able to get a wine cork.
No kitchen towels.
We stayed so we could cook!

Also NO hairdryer! I have never stayed in a hotel where there were no hairdryers.
The iron and board were ok.
The carpet at entrance was very frayed and nails poked up…

The whole place was very tired!
I would not stay again or recommend it.

Parking was adequate
Cleaning staff very helpful with extra towels and toilet paper

Partner

8/10

Excellent

27 May 2026

Thitima

Everything looks good except parking. It’s hard to find parking spots after 11:00 pm

Friends_and_family Family

8/10

Excellent

22 May 2026

Julie

Friendly, helpful staff. Clean room. Great location.

Partner

6/10

Pleasant

21 May 2026

Donna

Breakfast was not what I expected.

2/10

Poor

17 May 2026

Stephanie

There is plenty of parking and surrounding area is great! Many shops and restaurants to choose from. However, hospitality is almost non existent at this establishment, staff is rude and it doesn’t appear that they like to be bothered to fulfill their job title and duties. Unfortunately, we needed a 1 night stay and thought why not? Totally regret our choice, don’t skimp out on a good nights rest for a few dollars.

Partner

6/10

Pleasant

12 May 2026

Shannon

The room needs an upgrade. The front desk staff could be more helpful. We checked in late. It would have been helpful to know that there were no dishes in the room and that after a certain time they don't deliver them to your room.
We were exhausted from our drive and just wanted to make something quick to eat after showering. I had to go back down to the front desk to get dishes and towels. The body towels by the way are for toddlers. The housekeeping staff was Great!

Partner

4/10

Poor

09 May 2026

Alisa

The area is nice but the hotel felt much older than what it looks like on the outside. The hallways had a weird moldy smell and our room had a mixture of food and marijuana smell, masked by cleaner. The room appeared clean, but didn’t feel clean. It wasn’t horrible but I would not stay here again.

2/10

Poor

08 May 2026

Betty

Our key card didn't work for the room we were assigned to. No blow dryer. Water leaking in bathroom and kitchen sink. Linens were dirty. Also very strong odor around the rooms.

Family_with_children

4/10

Poor

06 May 2026

Rodolfo

There was no, breakfast and parking did not feel safe

Self

2/10

Poor

06 May 2026

Olga

The breakfast was non-existent, stale snacks, no coffee. The stuff was good and the room was clean.

Partner

6/10

Pleasant

27 Apr 2026

Stacey

I booked it based on cost, even after reading the reviews. I was just staying 1 night before my early flight out in the morning. Bed was a brick, floor was in desperate need of a sweep/vacuum, the bathroom sink was leaky and the 1980’s faucet levers were highly corroded from this and the bathroom had a funky smell. The bed sheets looked clean so that made me happy. As a 1 night stay in a flop house it did the trick, I would not plan a vacation stay here for more than 1 night that required me to spend any significant amount of time in the room. The gentleman at the front check in was very nice so I appreciate that and the fact that parking is included. That’s why I have it the rating that I did.

Self

2/10

Poor

27 Apr 2026

Jan

The room was stark. The kitchen cabinets were empty. You have to place an order for kitchen ware. The TV didn’t receive a cable signal. The desk clerk told me to call the cable provider so they could walk me through reprogramming it. The hallway carpeting has seen a better day. The continental breakfast is as barebones as could be. There was no creamer for the coffee because it had run out and new supplies had not arrived. The desk clerks seemed defeated saying they couldn’t do anything. I would never stay at an Extended Stay again!!’

Self

2/10

Poor

23 Apr 2026

George

Nobody running breakfast bar (unsupervised), most items were empty, hotel missing chairs for desk, kitchen had no items to use

Family

2/10

Poor

22 Apr 2026

Lisa

Worse than a dirty cheap motel. I was absolutely shocked at the dried up smoothie type substance of about 3 inches in diameter on the floor by the desk - the variety of food crumbs under the arm chair.. of which was in terrible and crumbling shape- should be in the trash bc no one would dare sit on it. I felt gross being in there and unsure of my overall safety to be honest. What an utter dump and completely NOT worth the money, particularly at the price point they’re charging.

Partner

4/10

Poor

13 Apr 2026

Aristea

The hotel looks ok from the outside then you go in. The staff was not helpful. Our door would not open. We would have to put to room key in and out at least 10 times every time we wanted to go in before it would work and when we asked for assistance the staff just said that the issue was not the key it was the door. No fix no solution just the door. The hotel SMELLS inside. As you walk down the hallway the bad smells change from one to the next. The room itself was fine. The best compliment I can give it is the beds were clean. The hotel allows pets so there were dogs barking and howling most nights. For the price this hotel was not worth and I will not be returning.

2/10

Poor

04 Apr 2026

Segundo

They do not clean the rooms daily; they do not change the bed linens, nor do they change the towels.
They do not serve breakfast, unlike other hotels.

Family

4/10

Poor

01 Apr 2026

Samantha

Our toilet clogged in the morning and there was no maintenance there to fix it and no bathroom in the lobby or a staff bathroom offered- only a plunger. And no discount offered either. The elevator sounds crazy and jerks when it gets to the bottom floor- it feels like it’s about to break. And our key cards kept demagnetizing despite our efforts to keep it away from phones and other cards. Overall the place feels rundown and suggest you stay elsewhere.

2/10

Poor

29 Mar 2026

Aida

Kitchen was not equipped
Exterior of building had a lot of cigarette butts and not maintain or clean
No chairs for desk/table

Partner

6/10

Pleasant

27 Mar 2026

Diana

No ice machine! No pool. No airport shuttle. No Hot meals or food. Nothing, except 2 empty ice trays in the kitchenette. Towels in bathroom felt kinda damp-like they weren’t fully dried after laundering. Breakfast is a pre-packaged lunch fruit bar. Coffee in lobby 630a-9a was good

Self

6/10

Pleasant

27 Mar 2026

Carmina

Clean room and great staff, but i just hope there was better breakfast

Self

10/10

Exceptional

26 Mar 2026

MARIA

Los Microwave de repente no funcionan y están oxidados da mal aspecto

Business

10/10

Exceptional

26 Mar 2026

MARIA

Tengo un comentario para la mgr Melisa es excelente muy amable,cordial respetuosa de verdad les felicito por tenerla en su propiedad de Burbank espero verla por mucho tiempo,Melisa felicidades por ser tan bien en tu trabajo gracias gracias

Business

4/10

Poor

23 Mar 2026

Tonya

I was disappointed in oir visit. We have stayed at many other locations, however this one was not up to par. Number 1, is the safety of the elevators. They mad so much noice and jerked us so hard when it went to the ground floor. Only 1 was working and the service form that is posted expired in Feb 2025, its March 2026! Fire marshal is my next call. Absolutely not acceptable! #2 the shower was disgusting, hair in the drain, lids to shampoo bottles, obviously not cleaned. The bed was so uncomfortable, after hours of driving and a day of walking the next day, a good sleep is needed. Not in these rooms, they stink like mold, they are uncomfortable, and the TV was broken. And their grab and go breakfast was a grannola bar and coffee in a big container. Who know when that was cleaned last? If the room was any indication as to their cleaning regimen.

The only good part was, it was walking distance to target walmart and various food options.

We will definitely not be staying there again and I recommended you dont either.

Very disappointed.

Family_with_children

4/10

Poor

20 Mar 2026

Jessica

Halls and room smell like smoke/cigarettes. It was hard to breathe. Only 1 working elevator and there are so many actual residents living in the hotel. Do not get room 412 because room 414 has surround sound. It sounds like you’re in a movie theater. Your entire room will vibrate from the sound effects until 3 in the morning! Don’t count on calling to complain, because nothing will be done. We booked the room counting on the kitchen and the option to be able to prepare food rather than going out to eat. Well, they did not have much for us to you. We got 1 pan and 1 mug. We decided to go to Walmart to buy additional mugs for coffee. Employees were nice & kind but I would not recommend nor return.

Family_with_children

10/10

Exceptional

04 Mar 2026

Marc

Surprisingly the laundry costs for machine and dryer was a bit steep @ $5 a pop. The terminals didn’t always work so I had to leave the property to get quarters. One of the dryers didn’t work properly and after $15 my clothes were still not dry. This is only one occurrence. All washing machines were filthy. I had to clean ones I used myself. Whoever comes to do maintenance on these washing machines is dropping the ball. When I say “filthy” I mean visible black stuff all over the insides of the lids + anywhere that should be “white” wasn’t. If I had a choice, or knew where to do my laundry as I’ve been there for over a month now, I wouldn’t use these machines at all. Gross. I probably spent $100 on laundry alone attempting to get them clean enough to wash my clothes in. This is no reflection on the staff who are great. I believe I stated early on that I had to clean the top of the fridge which was covered in sticky gross stuff I couldn’t identify. The light and fan above the stove doesn’t work. Microwave barely works. The microwave takes twice as long to cook something and I probably became sterile using it. Internet connection wasn’t above below average. There’s even an option to pay extra for better internet service???? Cmon. Great staff and management!!!! Some lower stand conditions. Corporate needs a kick in the ass and the staff deserves a raise. They also need another baggage cart as I had to purchase one on my own. A reduced rate for my efforts cleaning would be nice.

Self

10/10

Exceptional

02 Mar 2026

Julie

Super clean, great staff.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

corey

Great hotel and management is great as well

2/10

Poor

23 Feb 2026

Vanessa

Terrible and dirty

Leisure Friends

2/10

Poor

16 Feb 2026

Nahal Rose

This hotel needs a lot of upgrading. There was an odor of old cigarette smoke in hallways (even though it is smoke free). The towels and sheets were old. The bathroom floor had not been swept properly. There was no toilet paper and no one answered at the front desk when I called to request more. The windows were not clean either. The latch on the door to secure lock was not properly aligned. I would definitely not stay here again.

2/10

Poor

15 Feb 2026

Mikaela

The room had roaches and the furniture was all messed up the elevator was so sketchy and honestly the little breakfast they offered was great until i tried it and the muffins were old.

10/10

Exceptional

12 Feb 2026

Marc

The staff is golden.

Self

2/10

Poor

09 Feb 2026

Gary

The room they gave me was under construction they had no other room. The manager disappeared and couldn’t be located and nobody else knew how to refund my money. The place was filthy!!!

2/10

Poor

08 Feb 2026

Alicia

Old nasty place to stay, bed are uncomfortable

Business_and_leisure Family

2/10

Poor

07 Feb 2026

Regenna

This hotel was poorly managed, unsanitary and falsely advertised pricing. There was were roaches in the hallways. The furniture and furnishings were old and dirty. This was the absolute worst hotel in which I have ever stayed. I would advise that no one stay here.

Friends_and_family Family

2/10

Poor

06 Feb 2026

Anita

Terrible Hotel ! Very dated, not a clean hotel. The rooms are dirty. The downsized is to a queen bed because the king room didn’t even have the bed made , pillows and sheets on the table.
You can hear all neighbors , showers , people talking walking . Do not stay here!
Pay the extra 100.00 and stay in a more reputable hotel.

Also the breakfast is nutrigrain bars, small muffins, oatmeal in a package .

Partner

10/10

Exceptional

05 Feb 2026

Marc

Being disabled is a chore at times. This location only has one cart for the entire building. I needed up buying a cart next door at Lowe’s for $150 so I can transport items eg clothes, food etc. to my room. Also, the washing mashines are filthy. I spent close to $30 on the washing machines to clean them before I did my laundry. Also, the bottom right dryer took $15 to get my clothes dry. I don’t want this to be a reflection on the staff as they were / are great.

Self

6/10

Pleasant

24 Jan 2026

Sandra

The room was average, no grooming/hygiene products. No coffee maker.
Breakfast was not specified as ON THE GO.
Staff was courteous and answere a few of our questions but nothing outstanding. Not what i expected from this Hotel

Leisure Family

2/10

Poor

17 Jan 2026

ESTEFANY

Walked in and the table was broken, the TV was broken, had a stuffy smell and basically there was no other room they could give us, had to leave and ask for a refund, they let us know that the manager was not in and to come back in the morning for a refund which is unprofessional, never again.

Leisure Partner

2/10

Poor

15 Jan 2026

Francisca

The hotel was just awful. I suggest staying ANYWHERE other than here

10/10

Exceptional

11 Jan 2026

pat

Everything was good easy check in secure parking, friendly staff Will definitely stay there again

Business

2/10

Poor

09 Jan 2026

CARLOS

First off when I checked in, I requested additional blankets. The person at the front counter told me he would check if he had any blankets, but he was not sure if they had any. He then came back and he only gave me one blanket and said they didn’t have any anymore. Once I checked into the room, I tried to turn on the heater. It did not work. It was only blowing cold air, which is when I requested additional blankets and the front desk told me they were currently washing and they’ll be available after 10 PM. This was about 8pm. We ended up falling asleep and never picked up the blankets at the front counter.
Then my wife took a shower and expected the water to be hot, but unfortunately, the water was warm. No hot water available. Then I come to find out once I woke up in the morning my children told me they did not sleep with any blankets the bed they had did not have any blankets. Then in the morning, I went downstairs to get coffee. There was no coffee available and also they only have muffins. I did not expect a huge breakfast, but you would think they would have other things besides muffins and coffee available. Maybe oatmil or cereal. The area in which the coffee and muffins were available we’re pretty messy and looked like I needed some cleaning.

Leisure Family

8/10

Excellent

05 Jan 2026

Ally

Easy parking, but my room was next to the elevator and you can hear it in the room.

Leisure Self

8/10

Excellent

05 Jan 2026

Jesus Fernandez

A

Leisure

4/10

Poor

05 Jan 2026

Krystal

The room smelt really bad. The water pressure wasn’t that great. The people above us were so loud and when we called on them the person answered the phone said everyone complains about them but they won’t stop. Elevator felt unsafe. More of a variety for breakfast. Just didn’t feel like it was extended stay standards.

Leisure Family

2/10

Poor

04 Jan 2026

Herman

Room smelled bad. Musty or moldy

Business

6/10

Pleasant

03 Jan 2026

jonathan

Clean. No shampoo& conditioner, no tea, no coffee maker , no tissues. Parking easy

Leisure Pet

8/10

Excellent

02 Jan 2026

Vimal

Kitchen was not equipped with utensils. We had to go and ask them for it. Even then they said it wasn't available. We had 2 small children with us. After asking and insisting they provided us with 1 pan, 2 cups, 2 plates, 1 bowl, 1 spoon and 1 knife. I specifically booked Extended Stay as this provided kitchen. Other than the kitchen issue all else was good. We booked a double queen bed room, although it was a double bed not a queen.

Friends_and_family Family

4/10

Poor

01 Jan 2026

Mark

Old and worn out. TV was broken, picture was blue. No kitchenware in the kitchen. Had to ask at the front desk. Didn’t realize till 10:00 pm. No shampoo in the bathroom. Dirty towel. The included breakfast was a couple of packets of instant oatmeal and some small packaged muffins. The plumbing was backing up. Had I flushed the room would have been flooded. The hotel would not plunge the toilet but had me come to the front desk to borrow a plunger. It was $50/night cheaper than the Courtyard next door. Not worth the savings.

Leisure Partner

4/10

Poor

01 Jan 2026

Wendee

Room was not cleaned well, floors were dirty. Constantly smelled like smoke even though we don’t smoke and it was a non-smoking room.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

ramirez

Buen hotel lastima lo antiguo del hotel y del anye

6/10

Pleasant

28 Dec 2025

Shandi

I was very disappointed. We were in town for an event and needed a room for 1 night. The first room we were put in smelled like Marijuana really bad and the floors had piles of dirt. The lobby clerk quickly apologized and moved us to a different room that was much cleaner. However, after getting to the new room we found there was no shower curtain or blow dryer. And the bathroom floor had small pools of water. One elevator was broken and the other sounded like it wasnt gonna last much longer either. The hotel in general seemed to need better house keeping staff and some upgrades. The lobby staff however were vwry friendly. It worked for a quick 1 night stay but we will not be going back.

Partner

2/10

Poor

26 Dec 2025

Pavan

1. The room are not clean.
2. Kitchen sink and bathroom sink both clogged.
3. Bathroom didn't had lights.
4. No proper utensils. Utensils were dirty.
5. Passage was full of cigarette smell.
6. Breakfast is not avaliable even at 7 am.

I need full refund for the stay. I will not recommend anyone to stay.

Leisure Family_with_children

4/10

Poor

26 Dec 2025

Marcela

There was an empty bottle of liquor when we arrived under the bed. There was never any attendance of the room to exchange towels or ask for more toilet paper. Breakfast was a disappointment but the coffee was okay. The elevator …old…people front desk
Good service

Leisure Family

2/10

Poor

26 Dec 2025

Murali

Rooms had unpleasant smell which looks like a haunted place. Booked this hotel for kitchen. Hotel staff provided rusted and teflon coat removed vessels as if they are giving it for free/ courtesy.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

DonYell

I feel The floor was not swept nor mopped! I had a large amount of dog hair on the soles of our slippers and socks. Other than the floor the room was clean! The staff was very pleasant and accommodating. I love the fact that I can cook my meals and not have to eat out and spend more money than necessary! We will be back! We enjoyed our stay!

Leisure Family_with_children

2/10

Poor

12 Dec 2025

Ma Phyu

Dirty and nasty

Leisure Family_with_children

2/10

Poor

11 Dec 2025

Yvonne

The Hotel smells mariquana upon entering into the lobby. Customer service is very poor. I was standing at the front desk and have inquiry and then the front liner responded to me without showing her face and just answered my questions without seeing her. The place is convenient and close to everything that we needed but it’s not pleasant and not recommendable.

Leisure Family

4/10

Poor

09 Dec 2025

paul

dirty bkankets and bathroom with the ex peron hair all over the tub and sink toilet

Leisure

2/10

Poor

03 Dec 2025

jeremy

Dirty, loud, broken down and weird clientele.

Business

10/10

Exceptional

29 Nov 2025

Yesenia

It was nice

Self

10/10

Exceptional

29 Nov 2025

Yesenia

You cool

Self

2/10

Poor

24 Nov 2025

Taylor

We paid for 4 days for a customer. He couldn't show up the first day, so I called the following day in the morning. Extended Stay America Burbank had cancelled the reservation for all the days for not showing up and kept the money. No refunds, not chance to use the other paid days. We had to reserve a hotel room and pay again - but of course we did it in different hotel. Never again.

Business

8/10

Excellent

23 Nov 2025

LAWONNA

Staff

2/10

Poor

21 Nov 2025

Dana

I am writing to formally express my dissatisfaction with my recent stay at the Extended Stay America in Burbank from November 19–20, 2025. I selected this location specifically for its proximity to a business event; however, the experience fell far below the standards I expected—especially given my previous positive stays at your San Diego property years ago.

Unfortunately, the overall condition and atmosphere of the hotel were deeply disappointing. The quality was comparable to a budget motel, which is not what I anticipated from your brand. The hallway smelled strongly of smoke, and the carpet appeared heavily worn and unclean, as though it had not been properly maintained for a significant period of time. Additionally, the elevator felt unsafe and poorly maintained, to the point that I was genuinely apprehensive about using it.

These issues made the stay uncomfortable and far from what I consider acceptable for a business traveler. Based on this experience, I do not plan to stay at this location again.

I am providing this feedback with the hope that these concerns will be taken seriously and addressed so future guests do not encounter the same problems.

Business

2/10

Poor

16 Nov 2025

Linh

Room is dated and had bed bugs. We woke up with multiple bites. Elevator made loud noises.

Great location but I’m sure you can find something else nearby. Staff was friendly.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Marlen

Great experience

2/10

Poor

11 Nov 2025

dawn m

The place was dirty and smelly

Leisure Partner

10/10

Exceptional

11 Nov 2025

Jeff

The room was fine ... but Nobody stays here looking for perfection! It was well above any reasonable standard and well above the Extended Stay in Glendale. The front desk crews around the clock were always professional and always willing to help. The rest of the staff was always willing to help make the stay just that much better. My ONLY complaint is with the plastic key card system. The cards always demagnetized, and the locks on the back outside door, the laundry room, and my room were always tentative. But the staff was always willing to re-do the keys any time I asked, morning noon and night!

Business_and_leisure Pet

4/10

Poor

10 Nov 2025

James

Window would not close told management. Never got fixed rooms needed paint and work really ran down look inside and no seats to sit outside or anywhere except your room one of our chairs had a big stain in the bottom of it they was only 1/2 booked and we asked for an extra pillow and was told sorry don’t have any. TVs are not smart so can’t watch your own movie channels

Leisure Family

8/10

Excellent

09 Nov 2025

Anthony

Easy parking, room was clean

Friends_and_family Family

2/10

Poor

07 Nov 2025

John

I booked two rooms through hotels.com. When I showed up to the property, they told me they could only see one reserved room. The had me book the second room through them. I ended up being charged for three rooms. They said I was a no show on that second room they couldn't find from the hotels.com reservation. I asked hotels.com to work on getting the third room charge refunded and was told Extended Stay America refused after multiple attempts. One of the rooms was filthy. Pubic hairs in the sheets and bathroom. Lobby and elevators were a mess with food on the floors and delayed maintenance. Extremely disappointed and will not stay at this location again.

Friends_and_family Friends

6/10

Pleasant

06 Nov 2025

MANOJ

Breakfast was a muffin

4/10

Poor

05 Nov 2025

Pat

The property is a bit dirty. The breakfast was lousy. store bought muffins and coffee. That was it. Lacking in amenities. will not go back.

Leisure Pet

6/10

Pleasant

03 Nov 2025

MARCIA

STAFF GOOD 👍

10/10

Exceptional

02 Nov 2025

Reggie

Room was clean and inviting the room service hospitality was great custodian engineer lady gave us extra towels and paper. Front staff was polite and gracious the bald guy at desk helped out when we forgot our wall plugs to charge phones for a day which was unconditionally helpful to us as a family for that was a very nice gesture instead of being told to buy one at store. The next day I did buy a new plug at store and return his !

Friends_and_family Family

2/10

Poor

31 Oct 2025

Hovhannes

The whole floors hallway was foggy and smelled like someone was overcooking chicken in the hallway the room was old the bed was old there were bugs in the air conditioner unit and there was a volleyball tournament in the room above us

8/10

Excellent

27 Oct 2025

Armando

Comfortable stay

Parking was good and the people at the front desk were very nice and friendly. Room was comfy and a good overall experience

Partner

4/10

Poor

27 Oct 2025

Deonna

We were suprised to learn there was no ice machine. After a long journey, we checked into our hotel. We Brought fixings for an adult beverage, but to our surprise there was no ice! Also, outside area was sketchy with what looked like urine all over the place. Just outside exit door. Trash in parking lot. Sketchy people hanging out in cars smoking dope. I guess this is what's expected when your in LA - but damn we could have used a drink after our long drive!

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

wiley

Secure parking. Friendly and helpful desk person. Proximity of shopping center. Comfortable beds.

Business

4/10

Poor

26 Oct 2025

NELSON D

Poor facility maintenance, place is Filthy, Very surprised since I travel frequently and this is the first time I have found ESA in these conditions.