Name: Sheraton Universal Hotel
Address: 333 Universal Hollywood Drive, Universal City, 91608, US

Sheraton Universal Hotel

Los Angeles - CA · United States

333 Universal Hollywood DriveView location

100 reviews shown

6/10

Pleasant

17 Jul 2026

PRAMOD

Clean property and convenient location to Universal Studios. Breakfast options were disappointing! The room’s amenities were minimal and did not meet the expectations we had from Sheraton! The added $55 per night of parking is ridiculous ! Not a value for money spent.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Ivan

Family_with_children

8/10

Excellent

16 Jul 2026

Brandy

I love how our room went right out to the pool.

Family_with_children

10/10

Exceptional

16 Jul 2026

Roman

Staff was very helpful and nice

Family_with_children

8/10

Excellent

16 Jul 2026

Anna

Don’t get their restaurant and the free continental breakfast rooms confused. Different floors of hotel. Ask for shower caps. The Hilton hotel nearby keeps them available always in the bathrooms , Sheraton also has them but only at the front desk so wont find in the bathroom if needing so need to ask for.

Family_with_children

10/10

Exceptional

16 Jul 2026

Devonne

Everything was great!

10/10

Exceptional

14 Jul 2026

Karen

Excellent staff and property

10/10

Exceptional

14 Jul 2026

Katheryn

Everything was AMAZING!! From checking in and checking out! But the Breakfast was definitely worth the price plus the waitresses and staff were so GREAT!

Partner

8/10

Excellent

13 Jul 2026

Lena

Great location and very clean.

Friends

10/10

Exceptional

12 Jul 2026

Daniel

I was a little hesitant to book after reading the mixed reviews, but I'm so glad we did. We would definitely stay here again if we're ever back in the area. The staff, especially David, was incredibly kind, welcoming, and helpful throughout our stay. The on site restaurant was excellent, and we really appreciated the yard games that kept our kids entertained while we waited for our food. The pool area was well maintained, and our room was clean, comfortable, and inviting.
My only real complaint was the cost of parking, although that seems to be typical for the area and wasn't something the hotel could really control. The location was also a big plus, it was conveniently close to Universal Studios, with several restaurants within easy walking distance. Overall, we had a wonderful experience and would happily stay here again.

Family_with_children

6/10

Pleasant

11 Jul 2026

Juan

House keeping was amazing gave us new bedding each day. To help out our child with OCD. Bell hops were dismissive and not courteous.

Family_with_children

8/10

Excellent

11 Jul 2026

Diana

The pool was cloudy and there was floating napkins in it. They did not have my room ready at four, but they gave us for free drink tokens for the bar. There is a mini fridge with no freezer, no microwave in the room, under the beds were dirty like they haven’t been vacuumed. Many nicks and scratches, carpet needed to be replaced. Just was expecting more for the price I had paid. I guess proximity to the park is what I was paying for.

Family_with_children

4/10

Poor

11 Jul 2026

Cecilia

Stay here for the location only and I feel safe because the hotel rooms are older you can tell by the up keep or lack of, the parking is costly you have to pay for breakfast. Stayed on the 3rd floor and all you hear is traffic noise. But like I said stay here only for the proximity to Universal and the safety which of most important.

Family

4/10

Poor

10 Jul 2026

Classic

I did not like the check in we had to move rooms. The initial person checking us in was not pleasant to speak to and it was an anniversary trip.

Partner

10/10

Exceptional

10 Jul 2026

Charlotte

Everything was perfect

Family_with_children

10/10

Exceptional

10 Jul 2026

Nancy

Family_with_children

10/10

Exceptional

10 Jul 2026

Alexa Brianne

Great hospitality! Easy to go back and forth from the hotel to the theme park and city walk

Family_with_children

10/10

Exceptional

10 Jul 2026

nancy

Excellent place to stay

Family_with_children

4/10

Poor

09 Jul 2026

Henry

Initially, the hotel looked amazing on Expedia with its proximity to Universal Studios Hollywood. However, I had to be switched/upgraded to another room due to my room being filthy with stains everywhere (walls, carpet, headboards, and bathroom). For being recently renovated I was under the impression it would be cleaner and a more enjoyable stay. However I was upgraded but the second room was 50% better. I was really dissatisfied with this Sheraton, and moving forward I will stay next door at the Hilton.

Family_with_children

10/10

Exceptional

09 Jul 2026

Rachelle

Clean room and awesome staff.
We went for Universal Studios. There’s a shuttle that arrives every 15min that accommodates about 20ppl.
I had an Amazon order arrive the concierge desk the day after we checked out and they were kind enough to reach out and let me know and helped get the package returned.
Would definitely come back again.

Family_with_children

10/10

Exceptional

09 Jul 2026

Aaron

Jesus at the front desk was great.

10/10

Exceptional

08 Jul 2026

Shalveena

Mobile ordering for dine in is helpful. Lourdes helped me a lot and made my stay less stressful.

Family_with_children

4/10

Poor

08 Jul 2026

Palwinder

Rooms look different then the pictures. Shampoo dispenser broken in the bathroom and used utensils outside the room door. Queen bed hotel rooms are on the bottom floor and feels like a basement.

Family_with_children

8/10

Excellent

08 Jul 2026

Yi Chu Christy

people who work there are nice and helpful. The shuttle go to universal studios is convenient. I will choose to stay there again in the future.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Brenda

We had an excellent view of so many fireworks displays. Great room, love having the shuttle.
Some noise with neighbors late into July 4th evening, but other than that, wonderful.

Partner

10/10

Exceptional

07 Jul 2026

Fabby

It was clean, well organized and well stocked up. Only one missing item or maybe theres a reason the hotel does not have it, we just didn't see a microwave in the room. Other than that we loved the stay and room(Lanai) the easy access to the pool area from our room was excellent.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Jennifer

Good location. Helpful free shuttle to universal studios. Not close to anything else.

Family_with_children

8/10

Excellent

07 Jul 2026

Victoria

Great location is going to Universal Studios, quick check-in process and kind staff. The pool area is outdated but it gets the job done! Rooms are nice, reserved the family-room and it was pretty small. Great stay overall.

Family_with_children

6/10

Pleasant

07 Jul 2026

Tan Ngoc

Too expensive parking fee.

Family

10/10

Exceptional

07 Jul 2026

Josephine

The room were ready and clean for us when we arrived.

Family

10/10

Exceptional

06 Jul 2026

Byron

The room was clean, beds comfortable and the staff were very helpful. Would stay again.

Family_with_children

6/10

Pleasant

06 Jul 2026

Lleni

Clean but no microwave...needs more elevators & to be updated. Our bathroom was broken; we had to keep the lid open in order for it to work. Overpriced for what it is but location, location, location! Food is top notch 👌 but expensive.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Fey

I thought there would be a m

2/10

Poor

06 Jul 2026

Christina

Stayed here one night on the 4th of July to go to Universal Studios on Sunday.
Location is within walking distance to the hotel. We have stayed here in the past and never had an issue with parking. When we checked in Saturday night on the 4th around 11pm the guy at the front desk was very nice.
We were planning on leaving our car at the hotel parking lot the next day after checking out at 11am and leaving after the Universal park closed at 9pm.
But the guy at the front desk said the hotel has a policy where they will charge you again for parking after checking out and @ 6pm! Which is almost $60?! They had already charged me the night we slept there and it would be an additional $60 almost for a “whole night” just for 3 extra hours past their 6pm max parking included time!?
The guy 1st suggested to park at the universal parking lot on Sunday instead which would be cheaper. But the whole reason we booked that hotel is its walking distance.
So he said if we got a paper ticket from the booth machine, that wouldn’t charge me again and we have till 11pm the next day as long as we don’t go in and out of the parking structure. So we kept my car at the hotels parking structure and decided not to park at Universals. Well when we tried to leave the parking structure Sunday at 9pm it was charging almost $60! We called the front desk that night & the lady was very rude said there was nothing she could do and they were just going to charge us $60!We would have moved our car otherwise

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Joanne

We love the proximity to the park.

Family_with_children

8/10

Excellent

05 Jul 2026

ISELA

The staff exhibited professionalism and attentiveness. The breakfast buffet was notably enjoyable, and the pricing was reasonable. However, the facilities could benefit from improved cleanliness, and a renovation of the rooms should be considered in the near future. The location is highly advantageous for those planning a visit to Universal Studios, as a complimentary shuttle service operates every fifteen minutes to the park.

Overall, yes I would stay there again.

Partner

10/10

Exceptional

05 Jul 2026

Maria

Staff are very welcoming, and great service.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Fortino

The Sheraton always provides a great stay. The rooms are clean, and the staff is friendly and helpful.

Partner

10/10

Exceptional

04 Jul 2026

Lilia Ariadne

Beautiful hotel, clean, feels new

Partner

10/10

Exceptional

04 Jul 2026

Ross

Great hotel in a lovely location, close to universal city. Staff friendly and room was clean and well air conditioned

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Adan

Staff was very helpful and shuttle was a great help with kids.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jocelyn

Stay was great! I had an issue with the bathroom- and they fixed it immediately. The room was nice and the shuttles were very convenient.

Family_with_children

6/10

Pleasant

02 Jul 2026

Andy

I like the hotel because it was close to Universal Studios. My only problem was that the bathroom was not clean properly. We found urine on the side of the toilet that looks like it’s been there for a little while. I brought it to the hotel’s attention and they had to come back in and clean the restroom the next day.

Family_with_children

10/10

Exceptional

02 Jul 2026

Denise

Nice hotel

8/10

Excellent

01 Jul 2026

Mayra

Clean room

Family_with_children

10/10

Exceptional

01 Jul 2026

Grace

Better signage to park or valet. Otherwise valet was super. I was very satisfied and felt secure.

Self

10/10

Exceptional

30 Jun 2026

Philip

Breakfast was the best experience I have had in recent times. Perfect. Somedeferred maintenance noted on property

10/10

Exceptional

29 Jun 2026

Daniel

The rooms were really cleaned and the staff was respectful and helpful at all times. They had the best attitude and energy I've ever experienced and take their time to actually explain everything you need to know about the hotel and the shuttle bus for Universal Studios. We will definitely be staying here each time we visit.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Arti

Love the free shuttle to Universal from 7am to 11pm. The pool and pool bar were really nice. The restaurant was not bad but the options were limited.

Family_with_children

10/10

Exceptional

28 Jun 2026

Vanessa

Friendly family centered staff, clean rooms and common areas, restaurant staff were amazing great dining environment. Shuttle was convenient fir our theme park needs. Suite was spacious and accommodating for our large family. Will be staying again!

Family_with_children

10/10

Exceptional

28 Jun 2026

Ingrid Dalila

Great stay we loved it!

Partner

10/10

Exceptional

28 Jun 2026

Chalou

Clean room, staff friendly.

Family

10/10

Exceptional

27 Jun 2026

Ernesto

Jerry was a really good hostess

10/10

Exceptional

27 Jun 2026

Emily

Super kind welcome, offered more time in our room right away, and given a room with a great view.

Partner

10/10

Exceptional

26 Jun 2026

Oscar

The fool for the club is excellent valet parking was excellent service bartender was a good drink the room, nice and clean it in place to stay

Partner

10/10

Exceptional

24 Jun 2026

Seyed Ehsan

Free and frequent shuttle to Universal Studios.

Family_with_children

10/10

Exceptional

24 Jun 2026

tisha

Perfect location, clean rooms, great water pressure, check in was quick and shuttle to hotel every 15 minutes was great.

2/10

Poor

24 Jun 2026

Alfonso

Advertising pictures not currently. The actual condition of the room is too old

Partner

10/10

Exceptional

24 Jun 2026

may

Room was too smsll

Family_with_children

8/10

Excellent

23 Jun 2026

Corey

Great stay. Helpful staff. Good bar. The shuttle driver was not good at his job and upset people. Could be easily solved by counting those that get on and stopping at the number of seats. Instead he would allow a bunch of extra people every time and then have them all get off. Such a waste of time. Walk to the right and go up the escalators. Faster and easier.

Family

10/10

Exceptional

22 Jun 2026

Maliha

Great property

Family_with_children

10/10

Exceptional

21 Jun 2026

Susan

Everything w

10/10

Exceptional

21 Jun 2026

Diego

Great place if you’re looking for something close to universal studios. The rooms were nice and clean and the shuttle is super convenient to getting to and from universal studios.

Partner

10/10

Exceptional

21 Jun 2026

Felipe

We had an amazing 3 night stay at the Sheraton. The staff and hotel were amazing. Close proximity to Universal Studios. You can walk there or take the shuttle which is very convenient. We highly recommend this hotel.

Partner

10/10

Exceptional

20 Jun 2026

Samantha

This hotel was clean, had friendly staff, quiet rooms, and a free shuttle to the park. Our family had a great overall experience.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Loni

Rooms were nice. Staff were so friendly, especially with the kids. Offered them balloons and popsicles while we were checking in. Great shuttle service to universal.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Christy

Love this hotel. It’s convenient, walking distance to Universal. The exercise room, pool and games are lots of fun!

Family_with_children

6/10

Pleasant

18 Jun 2026

Gee

I don't like my sink because it only has hot water. I think the faucet is broken. My room smells weird but ok after turn AC on for a period time

Family_with_children

10/10

Exceptional

17 Jun 2026

Anibal

Excelente hotel aunque lejos de sta monica y el aeropuerto

Friends

8/10

Excellent

17 Jun 2026

Heather

Jerry at the front desk was wonderful. So friendly, and helpful. Desfinitely worth booking if you're going to Universal!

Family_with_children

10/10

Exceptional

17 Jun 2026

Jeremiah

Easy check in, great location, staff were helpful and they have a good coffee shop in the lobby.

Family

6/10

Pleasant

16 Jun 2026

Jesse

There were some wire sticking out around the curtains and some areas in the room that needed to be fixed and touched up. Besides that the staff was very nice and the hotel overall was nice.

Family_with_children

4/10

Poor

16 Jun 2026

Cheap finishes led strip lighting above the sliding glass door was duct taped on

10/10

Exceptional

16 Jun 2026

Virginia

I needed a safe and easily accessible place to stay while my kids attended Grad-nite at Universal. This was the place. It was in such close proximity that we didn’t even have to drive. The restaurant downstairs was super convenient. Having a Starbucks on the premises was a nice treat. The staff at check-in were very friendly and helpful with information. Valet staff was prompt and well organized. I didn’t use the hot tub or the pool but plenty of guests were using both in spite of the little breeze that picked up so it must’ve been nice. Finally, my room was spacious and well lit. I was on the 6th floor and my window faced Universal. It was just what I needed.

2/10

Poor

15 Jun 2026

John

I don’t usually leave a reviews, but this stay was disappointing. A loud party next door lasted until 3:30 am, and despite multiple calls and security visits, it was not resolved till 3:30 am. My family got very little sleep.
I asked to change trims but was told none were available, even though rooms showed online. The compensation offered did not match the impact of losing a full night of rest for whole family.

Family_with_children

8/10

Excellent

15 Jun 2026

Regina

We stayed at the Hotel for 3 nights. We arrived around 11 am and was able to get a room right away, so that was nice. The staffs are friendly and helpful. We stayed on the 4th floor in Rm 408. The room was perfect for our family of 4. The view was of nothing but part of the building. My only complaint is the room was a little dirty, there was ground coffee all along the side of entrance to the room and the walls around the TV was clearly dirty with stains in multiple spots. Bedding was clean and comfortable. Bathroom was nice.Overall it was a nice stay especially with the shuttle to and from the park. If we come back to Universal Studios, we would stay again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Troy

Loved the location, and the food was fantastic. free transportation to Universal.

6/10

Pleasant

15 Jun 2026

Ken

The pillows were very soft… and not in a good way. I used the throw pillows from the couch to get enough support to actually sleep. Please please please… provide a better pillow with an once of firmness

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Gehad

Very clean room loved the pool

Family_with_children

10/10

Exceptional

14 Jun 2026

Cristobal

The only thing I would say is that the parking to expensive for guests

Family

10/10

Exceptional

14 Jun 2026

Bernadette

Amazing visit, great bed and linens and room amenities

Family_with_children

10/10

Exceptional

14 Jun 2026

Asher

Mildly Extended stay (four nights) and the room was exceptional. We requested, and were granted, connected rooms. The housekeeping was above average: we tried to be tidy but with several kids involved things sometimes got messy and it was always taken care of. The breakfast was wonderful, would recommend getting the buffet. The pool and hot tub were very accessible and our daughter went daily. Walking distance to Universal but we did utilize the provided shuttle one of our days as well. Staff in the restaurant even remembered our names from day to day.

Overall very good stay, would recommend.

Family_with_children

6/10

Pleasant

13 Jun 2026

Cristian

Asegurarse que el cuarto tenga el espacio necesario y que le funcione todo

Family_with_children

10/10

Exceptional

13 Jun 2026

Luis

I had an excellent stay at the Sheraton Universal Hotel. The location is outstanding, within walking distance of Universal Studios, making it very convenient for visiting the park. My room offered a beautiful view, and the hotel felt safe, quiet, and comfortable throughout my stay. Parking was also available, which added to the convenience.

One of the highlights of my stay was the breakfast. I would rate it 100%. The buffet breakfast offered a wide variety of options and had everything you could want. In addition, guests can request items from the menu, and the chefs are happy to prepare whatever you prefer, providing excellent service and flexibility.

Overall, I had a wonderful experience and would highly recommend the Sheraton Universal Hotel to anyone visiting the area.

Family_with_children

2/10

Poor

13 Jun 2026

Saiyad

I DID NOT LIKE STAYING THERE MY CHECK IN TIME WAS 4PM I GOT MY ROOM AT 8PM MY KIDS WERE TIED I WISH I WOULD HAVE STAYED SOME WERE ELSE FOR THE PRICE I PAIED ,NO MICROWAVE IN THE ROOM I HAVE TO ALMOST TEN TIMES JUST TO HEAT UP THE MILK. I WONT GIVE ANY STAR

Family_with_children

10/10

Exceptional

12 Jun 2026

Krystal

Such an incredible and relaxing stay! The food was absolutely amazing! Breakfast chilaquiles & for dinner the steak & frites, incredible! Staff was so kind annd caring. Overall comfy & cleanliness room. Perfect for those who are going to universals studios! They provide a free shuttle. Definitely coming back!

Family_with_children

6/10

Pleasant

12 Jun 2026

Christopher

Needs to.be updated.

10/10

Exceptional

12 Jun 2026

Alberto

Clean room, staff.

Family

10/10

Exceptional

12 Jun 2026

Rene

Great stay!

Family_with_children

6/10

Pleasant

12 Jun 2026

Nicole

First night here and shower was clogged and we never got hot water only Luke warm, lighting is very low, no mucrowave and fridge makes loud noises theoughout the night, tried room service since they advertise it everywhere and the app didnt work but we also couldn't call in an order so had to go down to the restaurant. Hotel advertises shuttle every 15 minutes to universal studios but itd actually more like 25 to 30 minutes and only fits 30 people at a time so we waited over an hour the first day and 25 minutes the next day. Tried the actual restaurant the 2nd day and food is over priced and mediocre plus the bill already has 20% gratuity in it bit they have 3 different people serving you its expected you tip more on the bill where it says additional tip. Starbucks workers in hotel were not happy and one woman was snippy. Better food at universal city walk and half the price. Air conditioning worked, the beds were very comfy and they do have bell boys (who also expected tips) . Otherwise maybe stay at the Hilton next door.

Family_with_children

10/10

Exceptional

12 Jun 2026

Gilbert

Location

Partner

10/10

Exceptional

12 Jun 2026

April

Everything was more then I expected

Family

10/10

Exceptional

11 Jun 2026

Verified traveler

We always love staying here when we are going to Universal Studios. Of the three or four times we've stayed, our room was upgraded twice. Staff is friendly and helpful.

Partner

8/10

Excellent

10 Jun 2026

Jake

Automatic 20% charge isn’t necessary. The billion dollar company should be paying higher salaries and not pass the cost to guests. Guests may not eat at the restaurants due to this. The food was delicious though and great staff.

Family_with_children

10/10

Exceptional

09 Jun 2026

evelina

Great stay

Family_with_children

10/10

Exceptional

09 Jun 2026

David

Greatly exceeds customer service expectations. Our family just got back from a Mexican Riviera cruise and arrived early morning. We requested an early check-in, and the hotel was able to accommodate our request without an extra charge.

10/10

Exceptional

08 Jun 2026

Samara Van

We love it at the Sheraton in Studio City and keep going back. The views are beautiful, the rooms are clean and comfortable and staff is amazing.

Partner

8/10

Excellent

08 Jun 2026

Thien

Just ok

Family_with_children

8/10

Excellent

08 Jun 2026

Tanya

The water in the bathroom would not turn completely off. There was a long steady stream of water. Informed the guy at the front desk when checking out but seemed like he did not care. Was only there one night and got in late so didn’t really notice until the early morning.

Partner

10/10

Exceptional

08 Jun 2026

Edgar

Super friendly staff and clean rooms had an amazing experience staying there

Family_with_children