Sheraton Universal Hotel

United States , Los Angeles - CA
UNIVERSAL CITY, 333 Universal Hollywood Drive
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Susan

Everything w

10/10

Exceptional

21 Jun 2026

Diego

Great place if you’re looking for something close to universal studios. The rooms were nice and clean and the shuttle is super convenient to getting to and from universal studios.

Partner

10/10

Exceptional

21 Jun 2026

Felipe

We had an amazing 3 night stay at the Sheraton. The staff and hotel were amazing. Close proximity to Universal Studios. You can walk there or take the shuttle which is very convenient. We highly recommend this hotel.

Partner

10/10

Exceptional

20 Jun 2026

Samantha

This hotel was clean, had friendly staff, quiet rooms, and a free shuttle to the park. Our family had a great overall experience.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Loni

Rooms were nice. Staff were so friendly, especially with the kids. Offered them balloons and popsicles while we were checking in. Great shuttle service to universal.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Christy

Love this hotel. It’s convenient, walking distance to Universal. The exercise room, pool and games are lots of fun!

Family_with_children

6/10

Pleasant

18 Jun 2026

Gee

I don't like my sink because it only has hot water. I think the faucet is broken. My room smells weird but ok after turn AC on for a period time

Family_with_children

10/10

Exceptional

17 Jun 2026

Anibal

Excelente hotel aunque lejos de sta monica y el aeropuerto

Friends

8/10

Excellent

17 Jun 2026

Heather

Jerry at the front desk was wonderful. So friendly, and helpful. Desfinitely worth booking if you're going to Universal!

Family_with_children

10/10

Exceptional

17 Jun 2026

Jeremiah

Easy check in, great location, staff were helpful and they have a good coffee shop in the lobby.

Family

6/10

Pleasant

16 Jun 2026

Jesse

There were some wire sticking out around the curtains and some areas in the room that needed to be fixed and touched up. Besides that the staff was very nice and the hotel overall was nice.

Family_with_children

4/10

Poor

16 Jun 2026

Cheap finishes led strip lighting above the sliding glass door was duct taped on

10/10

Exceptional

16 Jun 2026

Virginia

I needed a safe and easily accessible place to stay while my kids attended Grad-nite at Universal. This was the place. It was in such close proximity that we didn’t even have to drive. The restaurant downstairs was super convenient. Having a Starbucks on the premises was a nice treat. The staff at check-in were very friendly and helpful with information. Valet staff was prompt and well organized. I didn’t use the hot tub or the pool but plenty of guests were using both in spite of the little breeze that picked up so it must’ve been nice. Finally, my room was spacious and well lit. I was on the 6th floor and my window faced Universal. It was just what I needed.

2/10

Poor

15 Jun 2026

John

I don’t usually leave a reviews, but this stay was disappointing. A loud party next door lasted until 3:30 am, and despite multiple calls and security visits, it was not resolved till 3:30 am. My family got very little sleep.
I asked to change trims but was told none were available, even though rooms showed online. The compensation offered did not match the impact of losing a full night of rest for whole family.

Family_with_children

8/10

Excellent

15 Jun 2026

Regina

We stayed at the Hotel for 3 nights. We arrived around 11 am and was able to get a room right away, so that was nice. The staffs are friendly and helpful. We stayed on the 4th floor in Rm 408. The room was perfect for our family of 4. The view was of nothing but part of the building. My only complaint is the room was a little dirty, there was ground coffee all along the side of entrance to the room and the walls around the TV was clearly dirty with stains in multiple spots. Bedding was clean and comfortable. Bathroom was nice.Overall it was a nice stay especially with the shuttle to and from the park. If we come back to Universal Studios, we would stay again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Troy

Loved the location, and the food was fantastic. free transportation to Universal.

6/10

Pleasant

15 Jun 2026

Ken

The pillows were very soft… and not in a good way. I used the throw pillows from the couch to get enough support to actually sleep. Please please please… provide a better pillow with an once of firmness

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Gehad

Very clean room loved the pool

Family_with_children

10/10

Exceptional

14 Jun 2026

Cristobal

The only thing I would say is that the parking to expensive for guests

Family

10/10

Exceptional

14 Jun 2026

Bernadette

Amazing visit, great bed and linens and room amenities

Family_with_children

10/10

Exceptional

14 Jun 2026

Asher

Mildly Extended stay (four nights) and the room was exceptional. We requested, and were granted, connected rooms. The housekeeping was above average: we tried to be tidy but with several kids involved things sometimes got messy and it was always taken care of. The breakfast was wonderful, would recommend getting the buffet. The pool and hot tub were very accessible and our daughter went daily. Walking distance to Universal but we did utilize the provided shuttle one of our days as well. Staff in the restaurant even remembered our names from day to day.

Overall very good stay, would recommend.

Family_with_children

6/10

Pleasant

13 Jun 2026

Cristian

Asegurarse que el cuarto tenga el espacio necesario y que le funcione todo

Family_with_children

10/10

Exceptional

13 Jun 2026

Luis

I had an excellent stay at the Sheraton Universal Hotel. The location is outstanding, within walking distance of Universal Studios, making it very convenient for visiting the park. My room offered a beautiful view, and the hotel felt safe, quiet, and comfortable throughout my stay. Parking was also available, which added to the convenience.

One of the highlights of my stay was the breakfast. I would rate it 100%. The buffet breakfast offered a wide variety of options and had everything you could want. In addition, guests can request items from the menu, and the chefs are happy to prepare whatever you prefer, providing excellent service and flexibility.

Overall, I had a wonderful experience and would highly recommend the Sheraton Universal Hotel to anyone visiting the area.

Family_with_children

2/10

Poor

13 Jun 2026

Saiyad

I DID NOT LIKE STAYING THERE MY CHECK IN TIME WAS 4PM I GOT MY ROOM AT 8PM MY KIDS WERE TIED I WISH I WOULD HAVE STAYED SOME WERE ELSE FOR THE PRICE I PAIED ,NO MICROWAVE IN THE ROOM I HAVE TO ALMOST TEN TIMES JUST TO HEAT UP THE MILK. I WONT GIVE ANY STAR

Family_with_children

10/10

Exceptional

12 Jun 2026

Krystal

Such an incredible and relaxing stay! The food was absolutely amazing! Breakfast chilaquiles & for dinner the steak & frites, incredible! Staff was so kind annd caring. Overall comfy & cleanliness room. Perfect for those who are going to universals studios! They provide a free shuttle. Definitely coming back!

Family_with_children

6/10

Pleasant

12 Jun 2026

Christopher

Needs to.be updated.

10/10

Exceptional

12 Jun 2026

Alberto

Clean room, staff.

Family

10/10

Exceptional

12 Jun 2026

Rene

Great stay!

Family_with_children

6/10

Pleasant

12 Jun 2026

Nicole

First night here and shower was clogged and we never got hot water only Luke warm, lighting is very low, no mucrowave and fridge makes loud noises theoughout the night, tried room service since they advertise it everywhere and the app didnt work but we also couldn't call in an order so had to go down to the restaurant. Hotel advertises shuttle every 15 minutes to universal studios but itd actually more like 25 to 30 minutes and only fits 30 people at a time so we waited over an hour the first day and 25 minutes the next day. Tried the actual restaurant the 2nd day and food is over priced and mediocre plus the bill already has 20% gratuity in it bit they have 3 different people serving you its expected you tip more on the bill where it says additional tip. Starbucks workers in hotel were not happy and one woman was snippy. Better food at universal city walk and half the price. Air conditioning worked, the beds were very comfy and they do have bell boys (who also expected tips) . Otherwise maybe stay at the Hilton next door.

Family_with_children

10/10

Exceptional

12 Jun 2026

Gilbert

Location

Partner

10/10

Exceptional

12 Jun 2026

April

Everything was more then I expected

Family

10/10

Exceptional

11 Jun 2026

Verified traveler

We always love staying here when we are going to Universal Studios. Of the three or four times we've stayed, our room was upgraded twice. Staff is friendly and helpful.

Partner

8/10

Excellent

10 Jun 2026

Jake

Automatic 20% charge isn’t necessary. The billion dollar company should be paying higher salaries and not pass the cost to guests. Guests may not eat at the restaurants due to this. The food was delicious though and great staff.

Family_with_children

10/10

Exceptional

09 Jun 2026

evelina

Great stay

Family_with_children

10/10

Exceptional

09 Jun 2026

David

Greatly exceeds customer service expectations. Our family just got back from a Mexican Riviera cruise and arrived early morning. We requested an early check-in, and the hotel was able to accommodate our request without an extra charge.

10/10

Exceptional

08 Jun 2026

Samara Van

We love it at the Sheraton in Studio City and keep going back. The views are beautiful, the rooms are clean and comfortable and staff is amazing.

Partner

8/10

Excellent

08 Jun 2026

Thien

Just ok

Family_with_children

8/10

Excellent

08 Jun 2026

Tanya

The water in the bathroom would not turn completely off. There was a long steady stream of water. Informed the guy at the front desk when checking out but seemed like he did not care. Was only there one night and got in late so didn’t really notice until the early morning.

Partner

10/10

Exceptional

08 Jun 2026

Edgar

Super friendly staff and clean rooms had an amazing experience staying there

Family_with_children

10/10

Exceptional

08 Jun 2026

Steve

I was very impressed with this hotel. Great amenities, well maintained, and walking distance to Universal Studios. I would stay here again and I would recommend to others.

Business

6/10

Pleasant

07 Jun 2026

MONICA

Trip was for a family trip. Wish they provided a microwave rather than taking the elevator downstairs to the lobby from the 18th floor. The foods cold by the time you get back to your room. I booked a 2 bed, room but received a king with sofa bed. Room was very small and stuffy. Parking was insane, $55 a day! I think it should included in the stay. Overall a very expensive stay.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

james

Very cool place. Would stay there again

8/10

Excellent

06 Jun 2026

Brandt Jeffery

Great location. Hotel and staff were great. Room could have used a little more TLC.

Family_with_children

6/10

Pleasant

05 Jun 2026

Lindsay

Parking was expensive otherwise it was good

Partner

10/10

Exceptional

05 Jun 2026

Joey

Better shampoo and soap ..terrible smell

Partner

10/10

Exceptional

05 Jun 2026

Lynnette

Beautiful hotel! Lovely restaurant staff and great heated pool. We easily walked to Universal Studios.

Family

10/10

Exceptional

05 Jun 2026

Lisa

The room big and spacious! Walking distance to universal studios which was a huge plus.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Saray

We stayed 3 days. Not bad if you just need a place to sleep while universal trip. But my room was def not worth what i spent. Starting from the unswept floors. To the broken backboards from the bed. To the person laying in the area of the sliding doors in our room. Definitely wished I would’ve gone with my first option and stayed with family at the hotel over :(. Im happy the staff were great, i was too shy to complain:/.

Family

6/10

Pleasant

04 Jun 2026

Valerie

It was a good stay, I prefer the Hilton over sheraton.

10/10

Exceptional

03 Jun 2026

Marilyn

Nice size double queen room. Hotel in great location. Universal shuttle to and from park was great. Well maintained.

Family_with_children

10/10

Exceptional

01 Jun 2026

Alexis

Excelente y cerca de universal studios

Partner

10/10

Exceptional

01 Jun 2026

Anthony

The perfect hotel for universal studios. Free shuttle every 15 minutes. Super nice pool! And amazing staff

Family_with_children

10/10

Exceptional

31 May 2026

Wendy

Great staff, very clean hotel/room, onsite printer (needs color ink only offers black & white), good size pool. Definitely recommend

Family_with_children

10/10

Exceptional

31 May 2026

Julian

It was amazing

Partner

10/10

Exceptional

30 May 2026

Malitha

Location is very convenient to the park

6/10

Pleasant

29 May 2026

Timothy

It’s a decent place but outdated

Partner

10/10

Exceptional

29 May 2026

Supplemental

Excellent stay. Convenient Shuttle to and from Universal Studios. We were able to eat order Uber/Door dash/Lyft to the front entrance.

Family

10/10

Exceptional

28 May 2026

AUSTIN

Your staff was exemplary. A special shoutout to . Chico, bellman. Super helpful.

Partner

8/10

Excellent

27 May 2026

Melanie

We like the hotel location and have stayed here twice. The pool area and main floor were nice because we didn’t have rooms across from us. So, we found it quieter.

Rooms are small for 4 people as they are narrow, but does the job.

We’ll be back

Family_with_children

10/10

Exceptional

27 May 2026

Marinel

Smooth check in and out. Friendly staff

Partner

10/10

Exceptional

26 May 2026

Fernando

Good for what it is. 5 minutes away from universal studios by shuttle, which comes every 15 minutes. Nice restaurant for breakfast. Kids liked swimming pool. Good overall.

Family_with_children

10/10

Exceptional

26 May 2026

Khadijah

The food wasn’t the best room service or the downstairs lounge very nice but not good at all

Family_with_children

8/10

Excellent

26 May 2026

Melissa

Parking and valet are extremely expensive other than that it was perfect

Friends

6/10

Pleasant

26 May 2026

Erika

We love the convenience of staying near universal studios however the carpets are just dusty and stained, they cause my kids allergies to flare immediately. The room didn’t feel very clean. The wall had stains. The bathroom was not wiped down/ cleaned correctly. Disappointing for sure! On a positive note, Staff was accommodating with early check in. We enjoyed the pool. All staff we interacted with was very friendly.

Friends_and_family Family

4/10

Poor

26 May 2026

Shannon

The layout is very confusing if you aren’t staying in the tower. Trying to find our way to the lobby, my son and I took an elevator to the 3rd floor. When the elevator doors opened, we were met with an open construction site. There was debris and a saw out in the hallway. There was no warning signs or tape. Super dangerous.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Jesus

Hotel was great. Staff was great. Only extinguished they would had was a free breakfast.

Family_with_children

10/10

Exceptional

24 May 2026

Wilbert

Clean room and comfortable

Partner

10/10

Exceptional

24 May 2026

Alyssa

Amazing location and very clean. I would recommend this hotel to anyone! They have a free shuttle to and from universal city walk but it is also close enough to just walk. Very convenient for our two day universal trip

Family_with_children

10/10

Exceptional

21 May 2026

Shirley

Nice hotel, pricey because of facilities, service and all the available amenities. Highly recommend

Family_with_children

10/10

Exceptional

21 May 2026

Nichole

Clean rooms, got us a room sooner than anticipated with an early check in. Very kid oriented

Family_with_children

8/10

Excellent

20 May 2026

Regina

We were in the older part of the building. They have replaced carpets, etc. Still looks so old and dreary. Old elevator. Had pool view but wouldn’t open curtains because people could see us. Didn’t feel private. This part of the building is just two levels. We were on the second level. Bus travel to park was long wait times. About 20 mins.

Family_with_children

10/10

Exceptional

20 May 2026

Angelina

Room and location were excellent. Staff were all super helpful and friendly. Starbucks in lobby was a great bonus. The pool can get a little crazy with all the kids screaming and jumping so would be nice if they set an adult hour (9-10pm) but otherwise my son had an incredible time and the proximity and free shuttle to Universal made it all totally worth it. Will be back again for sure.

Family_with_children

10/10

Exceptional

20 May 2026

Evellyn

The room was super clean. The cleaning staff was helpful and friendly. The entire lobby staff was respectful and resourceful. The shuttle bus to universal studios picks you up in front of the hotel doors! Loved all the options to grab food inside the hotel. Definitely staying at this hotel made my trip a whole lot better.

Family_with_children

8/10

Excellent

20 May 2026

Sandra

Nice hotel, right next door to universal studios. Quiet.

Partner

10/10

Exceptional

20 May 2026

Justin

We had an issue with

10/10

Exceptional

19 May 2026

Diadre L

The staff was helpful and attentive.

Family_with_children

10/10

Exceptional

19 May 2026

Noelle

We LOVED our stay at the Sheraton Hotel! I went with my husband and 2 kids (teenager age and elementary school age) and they loved it as well. The hotel was super nice and clean as well as the room we stayed in. My husband and I also visited the bar in the lobby and that was very clean and open. The staff were super nice and there were many drink choices available. Our trip was to visit Universal Studios and it was so nice that the hotel even had a shuttle there every 15 mins even though the walk to universal was probably an easy 5-6 mins. Our last day we went to the restaurant in the hotel and the staff there were so nice and professional! The food was amazing and the restaurant was very upscale looking but also casual enough for my kids to wear basketball shorts and hoodies. Over all a 10 out of 10 and we will always be coming back!

10/10

Exceptional

19 May 2026

Claudia

The room was great, we had an excellent view of Universal Studios and we were able to change our room with no problems at all. The staff was great and very nice

Friends_and_family Family

10/10

Exceptional

18 May 2026

Richard

amazing accommodation

Family_with_children

6/10

Pleasant

18 May 2026

ZHIFEI

Didn’t provide toothbrush, water boiler, and slippers. Shower temperature was inconsistent and lack some pressure from shower head.

Family

10/10

Exceptional

18 May 2026

Stacey

Beautiful location for Universal and Citywalk. Staff and grounds were amazing. We used the pool, hot tub, bar and restaurant. Good times!

Friends

6/10

Pleasant

17 May 2026

Kristin

The room needs updating. Not enough electrical outlets, some didn't work. The lighting could be better. It was difficult to figure out how to turn lights on. The ambient light switch was all the way at the end behind a lamp between the second bed and the window. The switch by the door was useless and only lit a small portion. The bathroom didn't have enough spots to hang wet towels. Considering this is a room for a larger number of people, I'd expect the room to accommodate that number of people better. The fridge was leaking when we came in.
The beds were comfortable, although I wish we could get a comforter for the sofa bed, not just blankets. The pool was a hit and the restaurant by the pool was very good. We had dinner and breakfast there.
All the staff was amazing and accommodating, even getting us a back area elevator ride when a special event was taking up the lobby elevators and the wait was very long. Very appreciative.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Laura

Check in felt like a nightmare :( The person who was checking us in was dismissive to us saying that the card reader wasn’t taking cards despite the cards we tried having money MULTIPLE TIMES. Sends over to another computer and it works. Then sends us in an all around unhelpful loop to find our room which had a super disappointing view 😭if you aren’t above the 3 the floor, I would NOT recommend this hotel if you want a view of literally anything.

Partner

2/10

Poor

16 May 2026

Yuliana

There was hair on the pillow upon arrival, mildew on the ceiling of the floor we stayed at. Brown spots in the shower. Microwave was filthy the whole 3 days we used it. Staff was so inattentive and cold

Family_with_children

10/10

Exceptional

15 May 2026

Enrique

Great location and food

Friends_and_family Family

4/10

Poor

15 May 2026

Jesus

I didn't like the fact that I booked for breakfast included and it was not

10/10

Exceptional

14 May 2026

MICHAEL

Restaurant exceeded expectations.

10/10

Exceptional

13 May 2026

Randy

Loved our short 1 night stay.

10/10

Exceptional

11 May 2026

Naomi

The room was clean and the Staff were kind and helpful. We loved the free hotel shuttle service to Universal Studios and City walk. Kids loved the pool and Adults loves the pool side Bar and hot tub.

Friends_and_family Family

8/10

Excellent

11 May 2026

Gloria

I stayed close to the pool and hallway felt humid and there was a musty smell. Room was smaller than pictured. Otherwise I would say it’s just ok nothing special.room was clean and staff was polite onsite restaurant was delicious.

Family_with_children

10/10

Exceptional

11 May 2026

islam

Great location, decent price.
Small rooms.
Highly recommend if you visiting universal studios.

Family_with_children

10/10

Exceptional

09 May 2026

Matthew

Great staff and great rooms

Family_with_children

8/10

Excellent

09 May 2026

Eugenia Maria

Clean room, quiet.connecting room with my adult children was nice. Room was in need of some TLC- chipped paint, bedside light fixture didn’t adjust well. Enjoyed buffet breakfast with very attentive staff

Family

10/10

Exceptional

08 May 2026

Jennifer

The staff was incredibly kind and helped us navigate how to get to city walk from the hotel

Partner

6/10

Pleasant

07 May 2026

Tonya

Issue that I have is I spent $800 dollars for 3 nights and on of that I have to pay $55 dollars a night to park in the garage. That is crazy that guests have to pay for parking. I won’t never stay here again.

Friends_and_family Family

8/10

Excellent

05 May 2026

Kholoud

All good

Family

10/10

Exceptional

05 May 2026

Craig

Great location. Frequent shuttle pickup and drop off. It is the first pickup on the route so you’re only competing with fellow guest for seats. The Hilton is the second stop and shuttles often fill up at the Sheraton.

Will definitely stay here again. Prefer it to the Hilton.

Partner

6/10

Pleasant

05 May 2026

Claudia

Rooms are in serious need of improvement. The latch on the door out to the balcony was broken, bathroom door very squeaky. Apparently our room was the only one that didn’t have chairs on the balcony? So I couldn’t enjoy it really.
So the hotel passes by as a 4 star, but the rooms are a 3 star.

Beds were comfortable and clean. Room service was great.

The parking situation is outrageous. $55 a day is crazy. I have clients who were going to stay for a week at this hotel, but gave up because of the parking price.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Elizabeth

Property was good for staying close to Universal. Beds comfortable. Would definitely stay again if in the area. Would not recommend walking due to the steep incline.

10/10

Exceptional

04 May 2026

Caryn

We had such a great stay at the Sheraton Universal! The location is unbeatable—just minutes from Universal Studios, which made everything so convenient, especially with kids. The hotel itself is clean, modern, and very welcoming. The beds were super comfortable, and we all slept really well after long park days.

The staff really stood out—everyone we interacted with was friendly, helpful, and quick to respond to anything we needed. Check-in was smooth, and the overall vibe of the hotel felt relaxed but still upscale.

A couple small things worth mentioning: I do wish there were more drawers or storage space for clothes, especially for families staying multiple nights. Also, we had a noisy neighbor one night, but security handled it quickly and it was quiet right after, which we really appreciated.

Overall, we had an amazing experience and would definitely stay here again. Highly recommend for anyone visiting Universal Studios.

Family_with_children