Name: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Universal City, 91608, US

Hilton Los Angeles/Universal City

Los Angeles - CA · United States

555 Universal Hollywood DriveView location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Sriram

Great location.. easy access to the studios. Could have more shuttles.

10/10

Exceptional

04 Aug 2026

Yoselin

Excellent place to stay. Rooms are clean. The staff is super friendly and helpful.

8/10

Excellent

04 Aug 2026

Veronica

Was trying to get an extended check out but was told to call back in the morning, which defeats the purpose of a late check out and not having to get up early. Also the air conditioner was SOOOOO loud.

10/10

Exceptional

04 Aug 2026

Amber

Beautiful pool area. The elevators are quick. The rooms are quiet. The staff are helpful. The location to Universal Studios is perfect.

6/10

Pleasant

03 Aug 2026

Mariana

Clean property and rooms but the restaurant and room service close very early

10/10

Exceptional

03 Aug 2026

My Nguyen

Good

4/10

Poor

03 Aug 2026

Gabriella

We were checked in by Cristina at front desk and our whole interaction with her was both rude and condescending on her part. When we finally got up to our room, there was a pair of previous guests dirty socks on the carpet. We were never told that the restaurant in lobby would close at 10am for breakfast when we checked in, with that being said-we were turned away for breakfast at 9:50 and room service was also closed at 10am for ordering breakfast. Very disappointing as we were checking out and spent the morning packing up and getting ready for our departure. The pool was also not clean and had floating debris in it. We had stayed here 2 times prior when visiting Universal Studios but this visit by far was the most disappointing experience and has changed my mind of ever staying here in the future.

2/10

Poor

03 Aug 2026

ALVARO

The room that they gave me sucks….

10/10

Exceptional

02 Aug 2026

Irene

Super nice swimming pool open from early morning until late night u can also park you car in the am before you check in and walk to the city walk or the studios super convenient great rooms super big everything in the hotel was a +

6/10

Pleasant

01 Aug 2026

Isabel

When we stayed they had big construction in doors so a lot of noise.

6/10

Pleasant

31 Jul 2026

Kara

Hotel is nice. I expect a lot from a Hilton. It was so hot outside we looked forward to our cool room but the AC wasn’t working. Twice someone came to fix it- but the room still never cooled down, def a bummer. If we were there more than one night I would have asked for a new room.
Front desk staff Carlos was very nice and helpful. The woman getting us our luggage from the bell hop wasn’t very nice, at all.
Also felt very nickel and dimed. The hot room was $450 a night- and still continental breakfast was $26 an adult! Wild. Not even free coffee or fruit in the lobby. Also maybe I read it wrong and I thought I read parking was $53 a night. When we left after one night- with SELF parking we had to pay $71!!! Insane

10/10

Exceptional

30 Jul 2026

Diana Maria

Good

10/10

Exceptional

30 Jul 2026

Yohannes

We love our stay!

10/10

Exceptional

29 Jul 2026

Chris

Great hotel no issues at all.

10/10

Exceptional

28 Jul 2026

Kristin

n/a

10/10

Exceptional

28 Jul 2026

Desmond

Amazing everything

8/10

Excellent

27 Jul 2026

Griselda

Cuarto limpio, el personal muy amable
El único inconveniente fue que en mi reservación pedí vista a la ciudad y me tocó vista a una calle con árboles donde obstruían una visión bonita,

Family_with_children

10/10

Exceptional

25 Jul 2026

Bogumila

It was a wonderful stay. Checking in was a such a pleasant experience and we couldn’t be happier. During our checking in We learned everything we needed to know to have the best possible experience during our stay.
Breakfast was amazing, we were able to try continental breakfast (more European style), full breakfast had so many options and we loved it even more because we could have it any way we wanted. A-la-carte was also an option however we loved continental and full breakfast more. The servants were extremely friendly and helpful.
Our room was clean and had a beautiful view, overlooking Universal Studios Hollywood and mountains, exactly what we booked.
It was a very short walking distance from the park to this hotel, shuttle was available and we used it once but walking was much easier for us.
We didn’t use the swimming pool or hot tub but we checked it out and it was lovely however a little crowded. Their was also a bar but it was closed at the time we got there.
They have a bar inside the hotel, by the lobby but I didn’t notice anything special about their bar, it was very simple open layout available to anyone.
Gym was very clean and it was perfect for us.
We surely will return to this hotel in the future.

10/10

Exceptional

24 Jul 2026

Ashley

The room was spacious and clean. The breakfast buffet was actually really well done for a continental breakfast, we were impressed. The staff was pretty helpful and pleasant. We really liked the accessability to Universal either walking or taking the bus - it dropped off right at the front entrance to both!

2/10

Poor

24 Jul 2026

Daysi

Charge you with out letting you know overpriced

8/10

Excellent

23 Jul 2026

Christopher

Air conditioning not working well. No water from 11 am to 3 pm for repairs with no compensation. Toilet stopped up and maintenance took several hours to repair. I would expect more from a hotel serving Universal Studios clientele.

10/10

Exceptional

23 Jul 2026

Jeronimo

Exelente cerbicio

10/10

Exceptional

22 Jul 2026

Diana

Our first time staying on this property and it was a wonderful stay. Hotel is beautiful, grounds are beautifully maintained and the pool was so relaxing. Our room was large, luxurious and very clean. The staff was amazing... from the valet, bellman, front desk clerks to the restaurant staff and housekeeping staff. We would definitely stay again at this location.

6/10

Pleasant

21 Jul 2026

Christina

It was an ok place to stay. The hotel is currently under construction.

10/10

Exceptional

21 Jul 2026

Jeff

Great place. Friendly staff and great location. About 5-7 min walk to fro t gates of Universal.

Friends_and_family Family

4/10

Poor

20 Jul 2026

jose

One breakfast serving staff member was rude, he was very un courteous and unwelcoming when eating breakfast. For such a nice hotel he was very unfriendly. That experience with him made us not eat breakfast down there and overall experience from hotel was poor. Everything else was great from check-in to room cleanliness. The valet were super friendly and welcoming. Comes to show how every staff member makes a huge difference

Partner

8/10

Excellent

20 Jul 2026

Jennifer

The hotel was nice, however it’s under construction and the water turned off sporadically. While I was taking a shower the water turned off 3 separate times in 10 minutes, once for over 90secs while I had soap all over myself. When I complained to the front desk they waived the parking but said there was nothing else they could do, as the resort was full and there were no other rooms to move me to.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Savanna

Perfect walking location to Universal Studios Park. Pool was large and clean. Rooms had great views

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

marianne

Everyone is so nice

Family_with_children

10/10

Exceptional

19 Jul 2026

Jason

Continental breakfast was bomb

Family_with_children

4/10

Poor

19 Jul 2026

Brandi

Let me start by saying that the staff and everyone working there were so awesome! The negative review has nothing to do with the staff.

You think \"The Hilton; this is going to be an amazing stay!\" Let me tell you... We were wrong.
1. No hot water the next morning to shower.
2. Later that day, the water in the whole hotel was shut off for 4 hours. If you needed to use the restroom, you could get a gallon of water to flush with.
3. The shower curtain was barely holding on. Ripped up and falling off.
4. The \"coffee shop\" aka bar, the espresso machine didn't work, only hot or cold 'normal' coffee.
5. The ice machine didn't work.

8/10

Excellent

19 Jul 2026

Michael

High floor’s view was Amazing.
We stayed on 93 degrees day in July. High floor rooms would be warm. AC’s temperature set was on 50 Fahrenheit but I felt a little bit warm in daytime, but it’s not too bad luckily. And night time was pretty much fine.

Family_with_children

10/10

Exceptional

19 Jul 2026

Vicky

I definitely recommend this hotel!! Workers are friendly, place is clean. Fast check in and check out:)

Family_with_children

10/10

Exceptional

18 Jul 2026

Jonathan

My wife and I had an amazing experience and Hilton staff made it even better!

10/10

Exceptional

18 Jul 2026

Daniela

It's a good place to stay but parking was expensive the point of staying at Hilton it's the walkable distance and no having to pay parking at Universal Studios. I was charged $144 for parking for 2 nights. There are good hotels or even better ones near wich dont charge for parking or not that amount.

Friends

10/10

Exceptional

17 Jul 2026

Sheila

Friendly, professional staff and nice size, clean rooms.

Family_with_children

10/10

Exceptional

17 Jul 2026

Cody

Great service

Partner

6/10

Pleasant

16 Jul 2026

michael

Two things about this location
1. There will be extra \"city fees\" that they do not enclose in what should be a fully paid and reserved room. These fees should be included in the reservation!
2. I stepped on rusty stapples stuck in the carpet near the bathroom entrance which pierced my skin and hurt. Its a good thing I had my tetanus shots. We had to stick a towel over the spot so the rest of my family would get stuck with the staples.

Family_with_children

10/10

Exceptional

15 Jul 2026

Mayra

The room had a bit of a funky smell. Other than that we had a nice view.

Partner

4/10

Poor

15 Jul 2026

Nadia

Pay for WiFi and parking is a little much considering I already paid 350 for 1 night for a room that was basically a best western

Partner

10/10

Exceptional

15 Jul 2026

Ana-Paula

Fantastic experience, hotel staff were so helpful and friendly. It was honestly one of the best park hotels I’ve ever stayed at. The rooms were also very reasonably priced, especially when you compare to the Disney options. Will stay there again!

Family_with_children

4/10

Poor

14 Jul 2026

Andy

Valet is $88 a day after hiden fees

10/10

Exceptional

13 Jul 2026

Min

Stellar location, view of Hollywood from 22nd floor was spectacular, great room services, and friendly staff. Shuttle to/from the universal park was very straightforward. Would visit again!

Partner

6/10

Pleasant

12 Jul 2026

Tyler

Tiny room tucked at the bottom floor with no natural light and a view of a wall. The tile floors were pretty sticky in our bathroom. The bathroom itself was pretty nice & the towels were lush.

Pool was extremely overcrowded with cloudy, luke-warm water (not really refreshing whatsoever) Hot tub only worked for a few hours. Zero signage regarding where the bathrooms are, and are outside of the main pool area, meaning people were definitely peeing in the pool. It was a decent area, but not kept up at all by cleaning staff.

Breakfast was not included and was extremely overpriced. ($24-26 per person, kids as well). We drive a standard size 4-door Chevy truck with a 4” lift and were forced to use valet at the rate of $71/day + tip because we were told our truck won’t fit.

Really, the only benefit was the proximity to Universal Studios and the shuttle. Although parking at the park near the city walk is affordable and we probably would have saved hundreds and had a nicer room had we gone somewhere else.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Karla

The location was excellent, and the staff were friendly and helpful throughout our stay. A special thank you to the housekeeping team they did a great job and were wonderful.
That said, I was disappointed with the condition of the room. We paid about $900+ for a two-night stay, so I expected it to be in much better shape. The bathroom fan wasn’t working, and the carpets smelled old and musty, making the room feel dated. For the price, I expected more updated, and better-maintained accommodations. While the service and location were great, the room itself did not meet my expectations.

Family_with_children

8/10

Excellent

09 Jul 2026

alycia Kimberley

the hotel was undergoing lots of renovations. perfect location though. easy walk to Citywalk and universal

Family_with_children

10/10

Exceptional

09 Jul 2026

George

Very nice

Family_with_children

10/10

Exceptional

09 Jul 2026

Natalie

We have stayed her multiple times and have never had a bad experience. They were doing construction and remodeling but could not hear anything from our room. The room was clean and gave enough room for our family. We were pleasantly surprised our first floor room had an outdoor patio overlooking the pool. All staff was friendly and nice. Great location to Universal and Universal Walk.

Family_with_children

2/10

Poor

09 Jul 2026

Benjamin

Overpriced, yes the location and shuttle are nice due to how close it is to universal studios. Other than that, room is outdated and dusty. Water turns on and off when taking a shower. Will say staff was nice. Hotel needs to be better kept, especially for the prices they're charging.

Family_with_children

10/10

Exceptional

08 Jul 2026

Diana

Very clean

10/10

Exceptional

08 Jul 2026

Jinny

The littlest thing...the bathroom was loud...as in the entire room could hear the activities of the bathroom and vice versa. Literally everything else was perfect! Staff from every department greeted us and were very pleasant

Family

6/10

Pleasant

08 Jul 2026

Wendy

Family_with_children

10/10

Exceptional

07 Jul 2026

Cristal

The shuttle was the best! It ran every ten minutes and it made it so simple. Staff was very friendly.

Family_with_children

2/10

Poor

07 Jul 2026

Grant

The place is under construction. The power went out so only one elevator worked requiring a 30 minute wait or using the stairs. The parking is 6’6” and a stock Jeep gladiator only has an inch to spare. The self parking is $60 per night on top of the $400 per night room. Room key did not work to let me in/out of the garage requiring me to have to use the intercom which took them 10 minutes each time to answer.
Would not stay there again.

Family_with_children

8/10

Excellent

07 Jul 2026

Frederic

Hilton is a tall hotel near universal. There was a pool and hot tub that closed at midnight. There were many ballrooms with events everyday. There were some kids at the hotel but more adults. There were many fancy dressed up people walking around. Every day, there are shuttles that take you to Universal studios. The rooms were clean with a big window and a tv. I would give the hotel a 4 star.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Ana

Bed and pillows smells like dirt feet

Family_with_children

10/10

Exceptional

07 Jul 2026

Richard

Had an amazing stay! Loved this property. Close proximity to Universal Studios. The staff was attentive and very courteous.

Partner

8/10

Excellent

06 Jul 2026

Bianca

Overall, we had a great stay at the Hilton Universal City, but it definitely started off on the wrong foot.

The biggest issue was check-in. Our room wasn’t ready at 4:00 p.m., and the time kept getting pushed back twice. We were traveling with an exhausted toddler, so waiting until almost 5:00 p.m. to finally get into our room was frustrating. We had planned to spend that time at the parks, so losing almost an hour of our evening wasn’t ideal. To the hotel’s credit, they made it right by providing complimentary breakfast for our entire stay, which we appreciated.

Later that evening, after moving our car from the Universal Studios parking garage to the hotel, our room key wouldn’t open the parking gate. It only took a quick press of the call button for someone to verify our name and room number and let us in, so it wasn’t a huge issue, but it was another inconvenience after an already delayed start.

After that, everything went smoothly. The room was clean and comfortable, the staff we interacted with were friendly, and the location can’t be beat if you’re visiting Universal Studios. There was also a wedding at the hotel on Sunday, so it was busy, but it never negatively affected our stay.

Overall, despite a couple of frustrating hiccups, we enjoyed our stay and would consider staying here again. I just hope the check-in process is smoother next time.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Brooke

It was so nice that the pool was open until midnight.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Patrice

Maintenance repairs the entire 3 day stay and the breakfast for the price wasn’t worth it!

Partner

8/10

Excellent

05 Jul 2026

alan

The hotel is perfect walking distance to Universal Studios. The hotel was fine, but we were disappointed in some small features of the room:
1. bathrooms do not have fans
2. The windows in the room do not open at all for fresh air.
3. The in room coffee is not good

Also, the hotel is undergoing a major remodel, which was not disclosed when we made the reservation.

6/10

Pleasant

05 Jul 2026

Randeep

It’s an old fashioned property, but just next to universal. The paid breakfast is just ok .. nothing great . The parking for 2 nights is just way too much including taxes . Goes up to 142 $ for 2 nights .

Family_with_children

10/10

Exceptional

05 Jul 2026

Aaron

The elevators stopped working at one point but the hotel staff made sure everyone had water and was taken care of. Great rooms and staff. Recommend staying at this hotel.

Family_with_children

10/10

Exceptional

05 Jul 2026

Anna Marie

thank you

Friends

8/10

Excellent

04 Jul 2026

Mariana

Very clean rooms, excellent for traveling to Universal Studios. 10/10

Partner

10/10

Exceptional

04 Jul 2026

Jacob

Rooms are great, food was delicious and the staff were very courteous.

Family_with_children

2/10

Poor

04 Jul 2026

Novelita

Didn’t get update about the room when it’s ready. No AC even though the engineer guy came and try to fix at 3am.

Family_with_children

10/10

Exceptional

02 Jul 2026

Cristine

Convenient

Friends

4/10

Poor

02 Jul 2026

Tara

I’m going to start by saying the hotel lobby is having major renovations. Jack hammer like noise at like 730 am. Not pleasant. Usually you are warned of renovations when you book, not the case here.
I was put in a handicap room, no problem, I booked it because at the time it was the only room available. At check in they told me they could move me to a different room because they were full. No problem, i didn’t even ask to move room, the check in person just offered the info- probably noting I was not handicapped. My sister who didn’t have a reservation followed me and book a room at the desk for $200 less and I paid.
Now the real issues, the handicap room was not good. I had other family member in several rooms all over the property and my room was BY FAR the worst. All the finishes were less than the other rooms down to the tile and I have never spelt in a more uncomfortable bed in my life. I have slept on floors that were more comfortable. The air never went below 67*, no matter how low I set it. The water pressure was horrible. At one point the water just stopped. They are changing people who need handicap rooms the same price, I actually paid more than most of my family members, for crappy rooms.
I will NEVER stay at this place again. Stay at the Sheraton. We have stayed there in the past and it’s MUCH nicer.
Lastly, the car charger I tried to use in the garage didn’t work either. Not a big deal since it didn’t cost anything, but just another strike against them.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Sara

The view is amazing. The distance to Universal is amazing. The pool was great and the staff were super friendly and helpful.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Isaiah

Staff was great, i just went during renovations so it was a bit dusty. But the stay was great

Partner

6/10

Pleasant

30 Jun 2026

Jane

Excellent stay when visiting Universal Studios. The hotel shuttle bus runs constantly.
The bed was just okay, but we slept well.
The pool was busy with kids in the Jacuzzi too. The tables weren't cleaned after guests left and there was trash. The pool was heavily used that day. It was heated which was nice.
Parking was easy. Would stay again for the location to the park

Partner

10/10

Exceptional

29 Jun 2026

Miriam

Always love staying here the kids love it
It’s so close to Universal studios. Everyone there is always friendly and so helpful.

Family_with_children

8/10

Excellent

28 Jun 2026

Scott

The pool and hot tub could use some cleaning. The checking in process was congested. We did have a nice corner room with park view. Shower was not hot. And bathroom in general was updated but had slow drips on toilet/shower

Family_with_children

6/10

Pleasant

28 Jun 2026

Reynold

Could be better for the money . Elevator wasn’t working . Early checking wasn’t available and food there is extra super expensive

6/10

Pleasant

28 Jun 2026

Mengdi

The location deserves five stars, but the facilities do not. The shower water pressure kept changing and even stopped at times, and the poor soundproofing meant we were woken up by noise from neighboring rooms. For a Hilton, this was quite disappointing.

Friends

6/10

Pleasant

28 Jun 2026

Devin

They building was experiencing a power outage. The room I had was right next to the elevator. The internet wasn't working. It just wasn't an enjoyable experience.

Partner

8/10

Excellent

27 Jun 2026

Verified traveler

The issues I had was there was very little water pressure in the shower and the hot tub by the pool was warm at best.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Hilary

Under construction right now, most things do not work
- water in shower turns off randomly
- spa not working
- loud snoozes
I’m sure once construction is finished this is go away but noise is still apparent on weekends

4/10

Poor

27 Jun 2026

Jose

The shower would stop working

Family_with_children

8/10

Excellent

27 Jun 2026

Denisse

The experience was amazing, loved the pool, loved the workers such a nice environment. Beds where cozy. Would love to stay here again

10/10

Exceptional

26 Jun 2026

Everal

The rooms were immaculate

Family

6/10

Pleasant

25 Jun 2026

Robert

Honestly I do not recommend this place. You will get charged every little fee possible. WiFi. Extra fee. Parking extra fee. Breakfast extra fee. Hotel fee. Etc. And the list goes on. I’d rather pay a premium for a premium experience. Staff wasn’t knowledgeable and with the construction happening in the check in area this place was a pass. So why the 3 stars???? Room was nice and that’s about it.

Good luck. Not recommended by me

Friends

6/10

Pleasant

25 Jun 2026

Carla

Check in was horrible. Remodeling is taking place and staff were rude. Parking was expensive to park and inconvenient due to all the remodeling. Do not stop at their Starbucks onsite. They were understaffed and they even knew they would be and didn’t care. They didn’t do orders in order. And they shouldn’t really put it as a Starbucks as it’s not. Only the food is and some iced drinks.

4/10

Poor

25 Jun 2026

Linda

Best tome ever with granddaughter at Universal studio; worst hotel experience; only bar food available except at breakfast, no hot water second day, bug bites, and construction inconvenience. My husband is Hilton Honors member... not happy with our choice of hotel.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Mayra

Muy caro todo para la anotación con mala vista el estacionamiento 50 y el hotel en construcción

Family

6/10

Pleasant

23 Jun 2026

Miguel

The previous guest had left food in the mini fridge and it was not cleared out prior to my arrival

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Larry

Great location, convenient to Universal. Food was pricey for the quality nothing included.

Family

6/10

Pleasant

23 Jun 2026

Rajeshan

Staff were friendly, really close to universal theme park. Downsides - Didn’t have hot water for 3 days, breakfast mess up for Father’s Day had a number of people upset. Manager was trying to resolve the situation…just caused more confusion. Be better! Good hotel though!

Family_with_children

4/10

Poor

23 Jun 2026

xie

酒店太老旧，房间噪音很大

Family_with_children

10/10

Exceptional

22 Jun 2026

ann

The lobby was being renovated and it was really unappealing.

Family_with_children

8/10

Excellent

22 Jun 2026

Ava

Staff was amazing! We had a great time. My only issue was the water pressure in our room. We did not want to change rooms so we made do, but there were times when the shower would be on and no water was coming out and all of the sudden it would come back on. Showering was an adventure...

Family_with_children

6/10

Pleasant

22 Jun 2026

Amber

Love how easy the walk was to Universal Studios, which is why we booked this hotel. Reasons for a 3 star review, we couldn’t get an early check in, noticed a lot of other guests getting rooms for an early check in. We requested rooms next to each other or across from each other when we booked several months ago, called a few days before to confirm room locations, one person noticed the request when we tried early check in, when we finally got in they couldn’t find the request so the rooms were originally several floors away from each other, they made it right, we weren’t mad at all but disappointed. The rooms never got cold enough to be honest and the night light sitting outside the bathroom is TOO bright and can’t be turned off, that needs to be inside the bathroom! Staff was ALWAYS friendly and approachable, we would absolutely stay here again!

Family_with_children

8/10

Excellent

21 Jun 2026

Mark

Very beautiful place for weddings, but the constant weddings blocked off the sidewalks for hotels goers going to Universal Studios. Families with strollers and people with mobility devices shouldn't have to be in the road with all the constant cars

Friends

6/10

Pleasant

20 Jun 2026

Kristy

The property is ideal if you’re visiting Universal Studios it’s walkable to the park plus they had a shuttle, which was great. The downside wascour room had no heat so it was extremely chilly 61° when we woke up. The shower also did not work well the water pressure was low and then intermittently it would actually turn down to a dribble.

Friends

10/10

Exceptional

20 Jun 2026

Edward

Everything you need

Partner

8/10

Excellent

20 Jun 2026

Connie

Friendly staff, clean rooms downside there is construction noise they did the best to keep the noise at a minimum so it did not interrupt the guest. It took a while to get the rooms ready, but they were able to find another one. I would stay here on my next visit.

Family_with_children

6/10

Pleasant

20 Jun 2026

Orkun

Ok, under construction

Family_with_children

4/10

Poor

20 Jun 2026

Brandon

Dogs barking alot all day and no hot water