Name: SureStay Plus Hotel by Best Western Durham Medical
Address: 3710 Hillsborough Rd., Durham, 27705, US

4/10

Poor

27 Jul 2026

Anita

The property is in a poor condition. The floors are uneven, some carpet like material has been glued and it is very uneven. The building is darkly painted. The rooms inside and outside could get a fresh paint. There are several similar reviews but nothing has been done about this.

2/10

Poor

26 Jul 2026

Constance

It was horrible but it's just not clean floors was bubbly and Moon towel was coming up off the floor not clean on the outside no pool was told that pool was never open and on website says who was open would never stay there again not worth the money at all compliment your breakfast didn't have much food was not understanding for a continent would not recommend anyone to stay there

10/10

Exceptional

20 Jul 2026

Brittany

Na

2/10

Poor

12 Jul 2026

Jeromy

There was bugs in my room and no water pressure staff wss no help

10/10

Exceptional

06 Jul 2026

Rudolph

Very good

Self

10/10

Exceptional

02 Jul 2026

Brittany

The rooms are nice and clean and its a peace of mind

Partner

4/10

Poor

19 Jun 2026

Ignacio

You get what you pay for. Property had questionable guest. I belive it's home for many individuals there. Also FBI was there in the morning with a squad . Registry was being reviewed. All the best

Self

6/10

Pleasant

26 May 2026

Carey

Well, when I checked, then I told him that water was coming up from the floor. They came and mopped it up but later on that day, they still water came from the floor again and it won’t no need for me to go say anything, but they told me they didn’t have no rooms available to move anything and I didn’t wanna wait 5 to 10 business days to get my money back but when I woke up that next morning, the whole floor was full of water

Partner

10/10

Exceptional

22 May 2026

Samuel

Clean room

Family_with_children

4/10

Poor

20 May 2026

Eddie

Pictures of the rooms online are nothing like the actual rooms at this hotel locations. The actual rooms are smaller with older furniture with outdated bathroom and fixtures.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Joel

This facility is close to everything you need. Stores, gas stations, university, restaurants etc. The price is good. As soon as we parked to check in we were greeted by three women in the parking lot and a man. They were all in the woods. First we thought they were walking through but the police presence at this hotel every 4 hrs was crazy. So if you like living on the edge this is your place. Also the tv works 4 hrs out of 24. Staff is great including the manager. I thought about finding another place but it was late and we had a long drive. Interesting though when I booked it the pics of the hotel were better. So if you remove the suspicious activities the place is ok for the price.

Pet

8/10

Excellent

15 May 2026

Traci

While the hotel was clean and the staff were nice, it seemed to be a residence for some people almost shelter like. It was fine for me because I was in and out, and had family staying next door at the Hilton, so I spent most of my time over there. I probably would not stay there again.

Family

2/10

Poor

12 May 2026

MAHASON

We stayed there for $450 for 2 nights during UNC graduation. First, there was roaches in the bathroom. My family that stayed in the adjacent room had roaches too, so this clearly was not a one off. Secondly, when I ran the water for the bath it was brown for at least 30 seconds. Which probably explains why the tub was so dirty. Other annoyance was the floors were uneven. The laid cheap lament and did not think to level it before. This is definitely not a place I would ever stay again.

Family_with_children

4/10

Poor

10 May 2026

Mildred

We had to wait at check-in for several minutes for the front staff to come back up to our room and let us in because our keys didn’t work. In the morning we couldn’t get into the fitness room till after the time that we needed to be leaving. The hours of the amenities was not clear on their advertisement.

Friends_and_family Family

6/10

Pleasant

08 May 2026

Siddharth

Needs renovations
Pool was closed

4/10

Poor

03 May 2026

Roberto

The place felt sketchy. If you arrive after midnight, the lobby is closed, and reception speaks to you through a small window. There were people hanging around the parking lot all night, talking, walking around, and generally making the environment feel unsafe.

I stayed for two nights but decided to leave before the third because I was uncomfortable with the atmosphere. I asked for a refund for the last night, but the front desk said they couldn’t process it since I booked through Expedia. They also refused to provide any checkout receipt or documentation.

As I was leaving, another guest was complaining about fleas in her room. Overall, it was a pretty unpleasant experience.

Self

2/10

Poor

27 Apr 2026

M

Not very clean

Self

2/10

Poor

27 Apr 2026

Thaddeus

Not wat i expected

Partner

8/10

Excellent

25 Apr 2026

Michele

It was a nice room, but could use a good cleaning up and maybe a fresh coat of paint.
I was concerned with a small uphill to the bathroom. Also, I noticed a bug

Self

2/10

Poor

25 Apr 2026

Rachel

There are roaches at this property.

6/10

Pleasant

20 Apr 2026

Kaushik

Average hotel. Old furniture

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Ann

The outside was scary. There was a person on drugs hanging off the side of the railing when we arrived at 1 am, another guest came in high in drigs with his music blasting and cuss words every other word. As a female I was a bit scared.

4/10

Poor

18 Apr 2026

Kendall

The rooms while listed as non-smoking, were not actually. There was a constant, headache-inducing smell of either nicotine or marijuana. I had to go to CVS and buy deodorizing spray and apply that multiple times. The continental breakfast was OK, but I did not feel secure inside my room. The only perk was being able to see my car where it was parked outside to make sure no suspicious characters got close. Our bathroom door was so damaged on the bottom that you could not close it. The shower constantly dripped, and it was stained from previous attempts at cleaning it, we opted not to take a shower over our two night stay. The toilet seat was so loose, it would shift when sitting on it. As two women, obviously we did not have the option not to sit, this was extremely upsetting.

Friends_and_family Family

4/10

Poor

14 Apr 2026

Kathy

The walls were dirty. The tub was dirty. The building is uneven making the floor uneven. Th

6/10

Pleasant

13 Apr 2026

Farley

Pool not open yet (as of Apr 11, so n/a for review.

Bed (dbl rm, 3rd floor) very comfortable. Pillows were great, Bedding was so clean i give 5+ rating (as were towels, etc)

Room in general clean, but bathroom walls in need Deep clean!

Staff we encountered were considerate and professional.

Breakfast was so-so but plentiful. There was waffle maker ( we don't eat them), but batter looked fresh. Sm yogurts ( I think Intivia), indiv-wrapped sm apples, sausage patties you heat in what seemed a Very good heat oven ( there were english muffins & thick white bread).
2% milk, but the OJ i think was something like Tang.

Partner

6/10

Pleasant

13 Apr 2026

Dontai

The pool wasn’t even available and I’m pretty sure the room has bugs because I woke up to bites on me

Self

6/10

Pleasant

11 Apr 2026

Jennifer

When we arrived, the property did not seem well kept. However, when we returned, the grass was cut and the hallways and elevator smelled better. The night seemed a bit more hopeful until I went to turn the water on and… black water… Sam did try to change our rooms but my husband inspected the room and water and… same.
The water did turn clear after several seconds, but still… I would not return…

Family_with_children

6/10

Pleasant

03 Apr 2026

Patricia

The pool was closed. The room was clean but the type of flooring in the room is some kind weird material and is in large squares, so in between the squares it's quite dirty. The shower water never got hot. I should have asked for a handicapped equip room because nothing was easily accessed. The \"breakfast\" was pitiful. Only a few things to choose from. Powdered coffee creamer. I would suggest calling it a limited continental breakfast. Very disappointing. But the room was cheap so I guess I got what I paid for.

Self

2/10

Poor

01 Apr 2026

Adrienne

At 8am there was no breakfast, found someone’s else’s private area hair in the bed, don’t over pay for this motel.

8/10

Excellent

25 Mar 2026

Carey

The staff is ok but they don’t really clean the room all the time

Partner

4/10

Poor

24 Mar 2026

Cassia

There were multiple fights that took place outside of my room, which made the whole place seem very unsafe. Homeless individuals camp out in the grass across from the hotel. The front desk staff did not communicate, I paid for a late checkout and was still disturbed multiple times the day of checkout to leave at the original time. The lady who worked the front desk was nice enough, but the man was rude and combative.

Self

6/10

Pleasant

22 Mar 2026

Jeff

The SureStay Plus was a bit rough around the edges. Pulling in, you're greeted with what looks like homeless people that appear to be living in the ground floor rooms. Check in & front desk staff were fine. The room itself was basic, but functional. WiFi worked ok. Lots of noise at night (door slamming?) but a call to the front desk helped resolve it. Breakfast was lacking. They have a waffle maker, but no toppings besides syrup. No eggs. Small selection of tired-looking bulk cereal. Small, plastic-wrapped apples.

2/10

Poor

18 Mar 2026

Anteria

BE CAREFUL TO STAY HERE WHAT YOU SEE ONLINE IS SO FAKE THIS A LOW DOWN DIRTY HOTEL

Self

6/10

Pleasant

01 Mar 2026

Dorothy

Room was clean and bed comfortable
Continental breakfast could have been better
When I turned the shower on black stuff came out of the faucet
Smelled like marajuana in the halls and room

Friends_and_family Friends

8/10

Excellent

14 Feb 2026

Minnie M

Everything appeared clean and was comfortable. It was difficult to adjust the water temperature of the shower. I would stay again.

Business_and_leisure Self

8/10

Excellent

03 Feb 2026

Philip

Yes

Business Family

6/10

Pleasant

03 Feb 2026

Robert

The room and amenities were fine. Staff was pleasant. Just a few mis steps during our visit.
Upon arrival, it was 20deg outside. Inside the AC/Heater was turned on to 74, but it was on the A/C, not the Heater. Took some time to warm up the room.
We were also there 2 nights and didn't want room entry for cleaning, so we put the Do Not Disturb on the door. We left a fair amount of personal items out as we expected this. But, the staff came in and cleaned the room. Nothing missing of course, but felt uncomfortable by this.

Leisure Family

6/10

Pleasant

02 Feb 2026

Michael

Good for the price, but obviously a hotel someone bought dropped a little money in to update furniture and paint. Paint includes painting the tub.

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Douglas

Quick and easy check-in. Room was clean and comfortable. Breakfast was ok. Property itself was a bit sketchy regarding the clientele.

Business

8/10

Excellent

09 Jan 2026

Tracy

Convenient location

6/10

Pleasant

15 Dec 2025

Matthew

Improve Spring Mattress.
And Fix the wall in the Shower below The shower head. And Poor water pressure.

6/10

Pleasant

15 Dec 2025

Paul

Courteous Staff. Rooms stark cold, minimum furnishings, clean bedding and linen. Outside appearance not the best!!

Business Self

2/10

Poor

12 Dec 2025

Dwayne

The hotel was horrible. We walked inside the bedroom as soon as we got into the bathroom there were roaches all over the floor, very nasty and dirty.

6/10

Pleasant

12 Dec 2025

Latoya

The shower tub combination needs to be resurfaced and new faucets. The paint is peeling in the tub and rusty at the faucet. The bathroom door sticks needs repair. Also the hot water runs out very fast. Also, I have killed a couple of roaches on the walls so bring bug spray. The area is well lit at night and somewhat quiet. It is a lot of night parking lot traffic that goes on. There is a soft spot on the floor that makes me nervous so I do not walk on that side of the bed. I think the overcharge for the hotel considering the look of it, but I know it's a business. It is not the best and some of the people that is here seems odd, but at least you are not out in the streets. They do serve breakfast, I hadn't been but it is advertised. I think the prices could be lowered a little bit more for what you get or offer discounts to people that stay a few more nights.

Business

10/10

Exceptional

22 Nov 2025

Ian

This is an older facility and shows it, but it's clean and well run. I thought it was a bargain.

Leisure Self

6/10

Pleasant

18 Nov 2025

Steven

Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

JohnScott

-

Self

10/10

Exceptional

10 Nov 2025

wendy

Very clean room and extremely friendly staff.

4/10

Poor

08 Nov 2025

Harry

Room has a light outside in the hall, which makes it bright at night. Curtains don't cover the window enough.

4/10

Poor

08 Nov 2025

Rollin

Actual guest room was ok. However, Very thin walls. People screaming and cursing in parking lot at 2am. I could easily hear roller wheels and conversations in hall outside room door T 4;30am. Don’t get much sleep.

8/10

Excellent

07 Nov 2025

Christian

We enjoyed the continental breakfast this morning and then left for lunch. We returned back and enjoyed several hours of television and movies before taking a comfortable nap in the king size bed, before having to go to work at noon for my husband and 4pm for myself. It was a quiet, peaceful day. Thank you!!

Partner

2/10

Poor

02 Nov 2025

Gary

Upon arriving at the hotel, my party was immediately concerned we were at the wrong location. The exterior photos from Google taken at night were able to conceal the slapdash black paint job on the outside of the building. Walking into the lobby, we noticed aggressive fragrances that seemed to be trying to conceal the natural scent of the building. Opening the door to the room, the unwelcoming appearance of the room halted our initial desire to settle in. As my party investigated the bathroom and bedding, noting the sad state of the room, I stood back opting to avoid touching the bed or setting my things down. Deciding to look at the wall instead of the room, I quickly noticed exposed cracks in the plaster that seemed like someone had recently attempted to cover them up with wallpaper. We quickly decided that it would be in the best interest of our health to drive 3+ hours home late at night instead of staying at this hotel. I have no clue why a national brand like Best Western would associate with a dilapidated establishment like the SureStay Plus at Durham Medical Center.

We are requesting a refund.!!!

Gary W Grainger
Source LLC

4/10

Poor

02 Nov 2025

Sarah

There was a roach in the sink

Business_and_leisure Partner

2/10

Poor

31 Oct 2025

Sherry

A lot of unsavory activities going on

10/10

Exceptional

26 Oct 2025

Eric

Good

8/10

Excellent

26 Oct 2025

Paul

It wasnt bad but the roaches neednto be treated

Friends_and_family Family

2/10

Poor

26 Oct 2025

Deb

Roach Motel

The evening desk attendant tried to leave us outside in the cold and help check in another guest instead of taking us to another (and the last) available room because the one we were in had bugs, living and dead. This new room was only better bc it didn’t have AS MANY bugs. Wouldn’t even consider trying breakfast. Finally, the room we were moved to was at the far end of the hall, one elevator on property, and the outside door was accessible WITHOUT using your keycard.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Kahila

The breakfast was limited really no real options but it didnt taste bad checkin was swift and easy but my room is a different story this hotel is in dire need to be remodeled

Friends_and_family Family

4/10

Poor

25 Oct 2025

Marshall

Hotel is old, can't take a bath - no way to stopper the tub, walls are thin.

Had a cockroach run across my bed, so I won't be staying there again.

Self

2/10

Poor

23 Oct 2025

Robert

Bed comfortable but found tiny bugs crawling around. Got them off ( not sure if bedbugs or not)
Shower wouldn't adjust when husband went to take a shower and the tub was really bad (? repainted tub / just soap scum build up on tub)

Partner

2/10

Poor

22 Oct 2025

Trisha

The rooms didn’t look like ones on website . Floors hadn’t been swept or mopped . Sticky stuff on floors on side of bed . Hairs on toilet seat . Bathtub had rust rings in it unable to wash my toddler due to the rust . The bathroom had a sewage/sulfar smell when you flush the toilet. Ants were on top of ac unit on inside ! Highly dissatisfied!

Family_with_children

2/10

Poor

20 Oct 2025

Sharon

The conditions of the room are absolutely terrible. I literally found a roach in my bed as soon as I walked in on the first night there were three roaches on the second night. There was roaches in my bathroom. I complained to the staff and I feel bad for the tenant because I know it’s not on him, but the room is disgusting. It is horrible to think that because you are trying to financially be savvy you have to pay with dirty and disgusting conditions. I am beyond disappointed and I will never stay there ever again no matter how decent the prices.

Leisure Family

8/10

Excellent

20 Oct 2025

Thomas

The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.

Friends_and_family Friends

6/10

Pleasant

14 Oct 2025

Robert

Too bright, too loud

Room never got dark at night! Glaring, very bright light outside window. And a smoke alarm in hall started chirping in tge early hours!

Business

10/10

Exceptional

13 Oct 2025

Michael

For the price and stuff, it was quiet, comfortable and everything worked. It was clean and did the job. Can't complain.

Self

6/10

Pleasant

01 Oct 2025

Karen

It was ok

8/10

Excellent

27 Sep 2025

Howard

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.

Partner

6/10

Pleasant

22 Sep 2025

Lin

I didn’t even want to take my shoes off in the room. The only nice thing was the bed was comfortable.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Scarlett

The room was clean, quiet & easy to access. Front desk staff was nice & I don’t have to put down a deposit

Family_with_children

2/10

Poor

19 Sep 2025

jayda

I had got very bad services the room i was in had a roach infestation bad to where it was in the bed they didn’t want to give me half of my refund back or anything the man had said they will refund for a night a new man came in and said they wouldn’t do it it’s took the man at least 20 mins to move me to a different room , the man at the front desk was so unprofessional and just seemed likes they wanted the money they don’t try to satisfy customers or do good communication, it took the man for me to go back to my room to call me back downstairs to only give me $20 yeah that’s better then nothing but thas not what i was told and it took for me to have a whole reasoning and for me to say it’s okay to call me back to the lobby for it for when i was told i will be refunded one night it was unprofessional

6/10

Pleasant

12 Sep 2025

Zelma

Staff was nice & breakfast was good.

4/10

Poor

11 Sep 2025

Willie

I went to breakfast when it was halfway over and the food n drink was almost gone except for bread for toast. The freshness of the milk n cereal was questionable. The room could have been cleaner.
The location was good - easy on,/off to 85 and restaurants close by.

Leisure Self

6/10

Pleasant

04 Sep 2025

Chuang

The property is definitely not as good as the photos show, though it carries the \"Best Western\" brand. Surroundings of the property are not representing good neighborhood. Overall, stay is minimally ok, so is the \"full breakfast\". Asked frontdesk for lotion, no.

Leisure Self

6/10

Pleasant

01 Sep 2025

Verified traveler

Desperately need to wash the windows. The rest of room was clean. No frills. Need extra blankets.

Partner

10/10

Exceptional

29 Aug 2025

Joshua

Good hotel

6/10

Pleasant

25 Aug 2025

Terry

Jyrgkjbg

10/10

Exceptional

10 Aug 2025

said

Great

4/10

Poor

09 Aug 2025

Clark

Convenient location, friendly and helpful staff. First room was good until it started raining, then the ceiling leaked on us. Second room smelled terrible. Third room was being repaired. Fourth room had roaches, gave up and killed them myself. Breakfast was very limited and not good. No working ice machines on site. People smoked in the internal hallways, including pot.

Business Partner

2/10

Poor

24 Jul 2025

Lisa

People jumping off railing. Pic is nothing like the photo. Stinks like pee. Pool broke. Drug deals in the back of hotel.

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Shelbie

It was ok. I just needed somewhere to rest my eyes over night.

Leisure Partner

2/10

Poor

10 Jul 2025

George

The most horrible service

It was so horrible I need my refund back

Friends_and_family Family

8/10

Excellent

08 Jul 2025

James

Peace and Quiet

Leisure Self

2/10

Poor

02 Jul 2025

Verified traveler

Disappointing stay- won’t be returning.

The hotel looked much better in the photos online than in person. When I arrived, I had to search for the front desk clerk after waiting around with no one in sight. The area around the property felt unsafe, with some sketchy activity going on nearby.

There was only one ice machine located on the first floor next to the washer and dryer, and the floor in that area was constantly wet and dirty because the machine randomly dropped ice. I was staying on the third floor, so this was inconvenient.

The hotel clearly had water damage, which was obvious from the condition of the floors and a strong musty smell. Breakfast ended early at 9:30 a.m., and the pool was closed the entire time—even though temperatures were around 96°F all week. One night, the police were even called to the hotel, which was unsettling.

The Hilton just across the parking lot looked like a much better option and felt safer overall. Staff at this hotel were unfriendly and often didn’t answer the phone. The beds were unusually high; my elderly grandmother had a very hard time getting in and out of bed.

While it was okay for a single night in a pinch, I would not recommend staying here and definitely won’t be coming back.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Charles

I really like the service the front desk gave you when I came in and the day that I left was very very positive and I appreciate everything

Leisure Self

6/10

Pleasant

29 Jun 2025

Ryan

Pictures are

8/10

Excellent

20 Jun 2025

Yubesh

Overall experience was great and I will recommend others to come.

Partner

6/10

Pleasant

18 Jun 2025

Elaine

Hotels.com -specify which country hotel is in!!

I didn’t actually stay at this hotel because I live in the UK and was looking for one in Durham, UK. I didn’t even know there is a Durham in the US! I think Hotels.com should make it clearer or at least put the price in dollars not pounds to avoid confusion! I emailed the hotel as soon as I realised and asked if they could possibly give me a refund even though I had chosen the non-refundable option but heard nothing back.
I don’t blame the hotel -it’s my own fault not theirs! I’ve given 3 stars for everything as that seems fair-I have no idea nor will I ever have how good this hotel is!

Self

4/10

Poor

15 Jun 2025

Deana

Weed smell and if u check in late you can’t get to anything and it’s. Not a full breakfast waffles was about it

Leisure Family

10/10

Exceptional

11 Jun 2025

Jesse

It was great

Business_and_leisure Self

4/10

Poor

08 Jun 2025

Zachary

Floors in hallways were uneven, homeless people are constantly in the parking lot , trash in the landscaping, elevator was sketchy, and constant pest problems in 306.

Self

10/10

Exceptional

07 Jun 2025

Joshua

nice hotel

6/10

Pleasant

03 Jun 2025

Christy

I had trouble understanding the gentleman who checked me in. He didn’t explain anything about the free breakfast or anything extra. There wasn’t the ability to take a bath, only a shower and the water was barely warm. Rather disappointing. Plus there was standing water in the tub when I checked in.

Business Self

10/10

Exceptional

01 Jun 2025

Joshua

Great hotel

Business

4/10

Poor

29 May 2025

Jen

AWFUL SERVICE AND DIRTY AS SIN

The people that run the front desk were absolutely rude and unhelpful.
I had turned my towels into housekeeping during housekeeping hours but they failed to bring me any clean ones back. So that following evening I called down to the front desk and asked if I could please get some towels and I was told that it was marked on his paperwork that we had already received towels for that day and we were not eligible to get any clean towels. I had to go down the street and purchase some towels to take my shower that evening.
I also needed quarters to complete my laundry cycle. I had enough quarters to start the wash but did not have enough for the dryer and I was told that he could not give me the quarters that he had in the register because he needed them for other customers. That I would have to walk to a store or figure something else out to complete my laundry.
The first morning I had spilled just a little bit of coffee on the floor next to my bed, so I used one of the towels that I have bought the night before to clean up my mess and when I looked at the towel after I was done it was near black! Absolutely disgustingly dirty. There's no way that these floors were cleaned before I entered this room.

Partner

8/10

Excellent

27 May 2025

Billie Jean

The property was nice and had been renovated. Didn’t understand why the fan in the bathroom ran 24-7. More renovations and landscaping is needed for better appeal.

Leisure Partner

10/10

Exceptional

22 May 2025

William

It was nice. And convenient.

Leisure Partner

10/10

Exceptional

20 May 2025

John

Sure