Name: Hilton Durham near Duke University
Address: 3800 Hillsborough Road, Durham, 27705, US

10/10

Exceptional

28 Jul 2026

Kathleen

Nice property close to Duke. Great breakfast! Not the processed rubbish you get at other hotels. Very nice service.

10/10

Exceptional

27 Jul 2026

Kathy

Very pleasant property. Everyone was polite and helpful with my accessibility needs

4/10

Poor

22 Jul 2026

Maxine

Customer service was not a priority. The front desk staff were not professional when greeting guests. After traveling internationally and making the long road trip you would expect a warm reception however, our questions and requests seemed like an inconvenience. The lady at the front desk stayed seated on her stool with an attitude like she was doing us a favor by simply doing her job. The man working the desk was rather rude and showed zero compassion or concern.
Hospitality training needs to be conducted periodically in order to filter out employees who are toxic to the industry along with the integrity and professionalism as the faces of Hilton.

8/10

Excellent

22 Jul 2026

Sharon

The restaurant was excellent & the breakfast buffet was very good also. The only thing that was a negative was the fact that there was no regular coffee in our room with the kerig & when we requested it at the front desk, they had none. Be prepared to pay for coffee offered at Starbucks, but they do not open until 6:30.

10/10

Exceptional

22 Jul 2026

Angela

Clean

Partner

6/10

Pleasant

21 Jul 2026

Mary

Could not get the room cool even though I turned thermostat down to 62. Only 2 tv channels were available to watch. Some front desk personnel were rude and argumentative. I always use Hilton, and this is the only bad experience I have ever had.

Family

10/10

Exceptional

21 Jul 2026

Tamara

the staff was very nice when checking in. the only complaint i have is there was no coffee available to guests you had to buy it.

Family_with_children

10/10

Exceptional

21 Jul 2026

Rashida

N/A

Self

10/10

Exceptional

21 Jul 2026

Mike

This was my second stay at the location, and both times they have been outstanding.
Top notch, and on future trips, business or personal we will plan to stay with them again.

10/10

Exceptional

20 Jul 2026

Melissa

Me volvería a quedar en este hotel

Family

2/10

Poor

20 Jul 2026

Jay

By far the worst customer service I’ve had in a while. I have stayed here multiple times and this time will be my last.

10/10

Exceptional

19 Jul 2026

Abigail

I stayed here with my dog. The room was clean, provided with a room on the 1st floor with easy access to get outside and potty my dog when needed.
Room was clean and comfortable.
I didn’t get around to eating at the restaurant but was told of how good the beef brisket is
I would definitely stay here again without any hesitation!

Pet

6/10

Pleasant

17 Jul 2026

Lauri

Breakfast was expensive and not good. They charge 8 dollars a night to park in their open parking lot

Partner

10/10

Exceptional

13 Jul 2026

Brenda

Beautiful room! Clean and comfortable. The staff were very accommodating

10/10

Exceptional

12 Jul 2026

Ericka

Beautiful room, very comfortable beds and updates nice and modern.

Family

6/10

Pleasant

12 Jul 2026

Diane

The room was very clean with lovely views. The layout of the room was great and very convenient.

There were issues that were annoying and frankly surprising for a conference center hotel.
1) the charging port by the bed didn’t work
2) the desk chair was quite heavy with no rollers.., making the chair very hard to move/utilize
3) the $8 charge for our car seemed petty
4) it also seemed strange and inconvenient not to have microwaves in the rooms
5) the AC seemed to disengage at night making the room warm & stuffy
6) there should be a way that the room door could be propped open and the luggage cart could be brought into the room. Inability to do this made it difficult to carry luggage into the room. I can’t imagine how burdensome this is for seniors and/or folks with disabilities.

Partner

10/10

Exceptional

11 Jul 2026

Gary

The staff are excellent and very helpful and pleasant.

Partner

10/10

Exceptional

11 Jul 2026

Brandon

Perfect stay. The front desk was polite. It was pleasant experience.

Self

10/10

Exceptional

11 Jul 2026

monique

Clean room nice staff accessible location

Family_with_children

10/10

Exceptional

11 Jul 2026

Carlos

Great place. We stayed only couple of nights. The location close to highway and local places.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Luke

Staff is very helpful and friendly. Bed is very comfortable.

Partner

10/10

Exceptional

09 Jul 2026

Brie

Lovely stay!

10/10

Exceptional

09 Jul 2026

james

Excellent stay

10/10

Exceptional

09 Jul 2026

james

Clean and accessible to everything

Partner

8/10

Excellent

09 Jul 2026

Maria

Clean room, friendly staff, decent restaurant.

10/10

Exceptional

09 Jul 2026

Yolanda

Hotel was very clean and staff was great.

Pet

10/10

Exceptional

09 Jul 2026

Thomas

All of the staff were friendly and helpful. Peaceful and quiet always a great stay

10/10

Exceptional

08 Jul 2026

Gary

Staff are always very nice, helpful and friendly.

Partner

10/10

Exceptional

07 Jul 2026

Craig

Older property, however, it is very well maintained and clean. Friendly, helpful staff. Nice swimming pool, decent breakfast. Not a fancy Hilton, but very practical, reasonably priced, and well run.

Self

10/10

Exceptional

06 Jul 2026

Summer

The Durham Hilton is a lovely, conveniently located option that avoids the traffic and noise of more urban locations.

Family_with_children

10/10

Exceptional

05 Jul 2026

Logan

Quiet and surrounded by trees.

Self

10/10

Exceptional

05 Jul 2026

Johnathan

Clean room

10/10

Exceptional

05 Jul 2026

Tiffany

Book it chat. I’ve stayed at a lot of upper star hotels in Durham. This was one of the best

Family_with_children

10/10

Exceptional

05 Jul 2026

Yahne

This was an amazing hotel and I had a great experience.

Self

10/10

Exceptional

04 Jul 2026

Ravonda

The hotel was clean and the pool was open and clean and it was enjoyable and will be back soon!

Partner

10/10

Exceptional

04 Jul 2026

alejandra

Excellent

Family_with_children

6/10

Pleasant

03 Jul 2026

Jasmine

I did not receive the room that I booked

Partner

10/10

Exceptional

03 Jul 2026

Kabamba

Amazing stay, we travelled with our young kids so the pool and the 24h laundry room was very useful! Staff was very nice :) loved our stay .

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Satyanarayana

Bathroom is very small to take shower and it is so much clean.

Family_with_children

8/10

Excellent

01 Jul 2026

Murali

Parking and breakfast is not included in the price. Similar priced hotels nearby does not charge for these amenities

Family_with_children

10/10

Exceptional

01 Jul 2026

Julia

Very clean, good water pressure and on site parking was very helpful.

2/10

Poor

30 Jun 2026

Frances

I was placed in a handicap room, and I am not handicap! The carpet had a foul, musty smell. Actually the entire room was musty.
The bathroom ceiling was covered with mold. The floor was dirty, covered with food remnants, and roaches. Furthermore, the ceiling vent was missing two nails. It could have fallen on me. I am a Hilton Honors member, and I was not compensated in any matter.

I do not recommend this hotel.

Self

10/10

Exceptional

30 Jun 2026

Margaret

Staff were excellent, consistently helpful, friendly and professional. One of the best experiences I have had in a hotel.

Family

4/10

Poor

28 Jun 2026

Edkesha

The hotel is fine if you just need a place to sleep for one night. Beyond that, I can’t recommend it.

The staff was consistently unpleasant. The lobby is attractive and inviting, but that’s where the positives end. The rooms are outdated and greeted us with a strong musty, mold-like odor the moment we opened the door. The smell was overwhelming and lingered throughout our stay.

The bathroom amenities were minimal, and the room showed a noticeable lack of upkeep. Thankfully, I keep cleaning supplies in my vehicle because I didn’t feel comfortable using the room without wiping things down first. The property is in desperate need of renovation, and the online photos are very misleading.

For a Hilton property, this stay was extremely disappointing. The condition of the hotel, the staff, and even the breakfast fell well below the standard I’ve come to expect.

The breakfast staff was especially unprofessional. I asked for a small to-go container so I could take a little fruit before getting back on the road. Instead of a simple accommodation, I was made to feel as though I was asking for something unreasonable. In all my years of travel, I’ve never had my family treated that way over such a simple request.

As an avid traveler and Hilton Honors member, I know Hilton can do much better. If this had been my first Hilton experience, I would have assumed Hilton simply accepts this level of service and quality.

Family_with_children

6/10

Pleasant

28 Jun 2026

Karen

Extremely aesthetically pleasing! What a beautiful hotel.

The building needs maintenance. The HVAC is unbalanced. The hallways are cool but the rooms are hot. The conference rooms are hit or miss (hot or cold). Some of the conference rooms have peeling wallpaper. There were large cracks between the flooring and the baseboards of the (room) bathroom floor.

Also, housekeeping doesn't use a fitted sheet. A top sheet is used as a fitted sheet.

Business

10/10

Exceptional

28 Jun 2026

alejandra

Excelente!!!!

Family_with_children

10/10

Exceptional

22 Jun 2026

Brad

Great stay. Clean and safe.

Family_with_children

6/10

Pleasant

21 Jun 2026

Crystal

Everything was great except the television. I didn’t find it user friendly. It didn’t work the first night, but when they were able to get it working the next morning, it kept shutting off every few minutes. As I was standing in line to check out, the women in front of me complained about the same thing. I was offered a breakfast voucher for the inconvenience of the television not working properly.

8/10

Excellent

17 Jun 2026

Rosemary

Everything was ok except for the breakfast. The buffet is 21:00 a person but it’s the same thing as complimentary at other hotels. There was only one staff member with a lot of guest . Needless to say. The service was terrible.

Family

10/10

Exceptional

16 Jun 2026

George

Clean room

Partner

4/10

Poor

16 Jun 2026

Marlina

Upon arrival it took a while because Expedias mistake. I opted to pay half down and the remainder upon arrival however when I got there, they didn’t see where my $150 had gone therefore I was recharged all over again
Day number two my bed wasn’t made, but I was offered 5000 reward points and a breakfast for my bed not being made. It’s just a horrible experience and returning back to my room to see that.
Lastly, I was told to pick up the Coupon from the front desk for breakfast by entering the breakfast area. There was no one there to get me therefore I walked in and began to get it in the buffet area before I was approached by a worker and then told me she hadn’t checked me in for breakfast. Keep in mind there was no one there at the register or in the area.

Family_with_children

8/10

Excellent

16 Jun 2026

Nicole

Ask for coffee pods for Keurig. Only 2 in room. Not replaced. Had to call front desk, given 3. Not replaced again. Not sure why this happened. No free coffee at hotel.

10/10

Exceptional

14 Jun 2026

Garth

I booked one night. Decided I LOVED the property, gym, pool, so much that I wanted to stay for a 2nd night. Serena, the front desk girl, was absolutely the most wonderful pleasant person I have ever dealt with. She moved rooms and bookings around so that I could stay in the same room without having to move, helped with expedia for the 2nd night, and was continually pleasant and friendly. Her manager should DEFINITELY give her a RAISE!!! She is the hotels BEST ambassador! Thank you Serena!

Self

10/10

Exceptional

14 Jun 2026

Shelia

Very nice stay! Enjoyed my room and amenities

10/10

Exceptional

13 Jun 2026

Daniel

The best !

2/10

Poor

13 Jun 2026

hamed

AC does not work. We were told the engineer will check it out but no one showed up. The next day I was told the it’s too for the AC to keep up
The floors are dirty everywhere
The hotel is beaten up
The room carpet is dirty and felt wet
Stay away

Family_with_children

10/10

Exceptional

13 Jun 2026

Jessica

Enjoyed our stay. Very clean and comfortable.

Partner

10/10

Exceptional

10 Jun 2026

Marya

No iron or ironing board in the room. No freezer in minifridge. Otherwise great.

Self

10/10

Exceptional

09 Jun 2026

Paul

Breakfast was li late but everything was good

Self

8/10

Excellent

09 Jun 2026

Sanjiv

It was an extremely busy graduation weekend so the staff was doing its best. It was convenient location to Duke university.

Partner

6/10

Pleasant

08 Jun 2026

Katherine

The room was very clean and well-maintained, and the pool was lovely as was the fitness center. However, the property itself had some flaws. We had to check in three times because the card reader would not work, and then we were placed in a room that someone else had already checked into.

Perhaps the biggest drawback was that there were several car break-ins in the parking lot during our stay. Windows of at least two cars were smashed through, which draws the safety and security of the property into question.

Family

10/10

Exceptional

08 Jun 2026

Jennifer

Some slight wear and tear on the bathroom door which is right up against the shower. It felt humid as well.

10/10

Exceptional

07 Jun 2026

Teresa

The room was nice but for the price I expected a microwave in my room rather than the lobby.
The only complaint is the shower drain was very, very slow.

6/10

Pleasant

06 Jun 2026

Kelsey

The bed was comfortable, room was nice. Staff was not helpful. I called earlier to verify a pack n play would be available for my room and when we checked in I was told if there wasn’t one in my room then they didn’t have one for me. There wasn’t one in my room so I called the help desk and they said they can’t do anything about it, pack n plays are in housekeeping and she did not know how to get in there. I then asked for the manager and she told me I could talk him Monday morning at 8am, it was currently Friday evening. Told me I had the best room with two beds and to put my BABY to sleep in the queen bed. It was horrible, I didn’t sleep at all worried about my baby suffocating on the soft bedding, he slept on my chest most of the night. Would not recommend, the staff was very rude and not helpful.

10/10

Exceptional

05 Jun 2026

Joan

This is a really nice facility with comfy, clean rooms. We were very pleased. The pricing was good!

Partner

10/10

Exceptional

03 Jun 2026

William

Nice location to Duke and it was clean and comfortable

Family

10/10

Exceptional

30 May 2026

Wiltonda

Everything was wonderful

Self

10/10

Exceptional

29 May 2026

Ken

Great property. Quiet and clean. Convenient location.

10/10

Exceptional

27 May 2026

Tom

Everything great staff excellent

Self

10/10

Exceptional

27 May 2026

Tom

Staff is fantastic room is quiet and clean

2/10

Poor

24 May 2026

Margo

Hotel lobby is nice and modern.

Partner

6/10

Pleasant

24 May 2026

Mary Hollis

The hotel was very clean and the staff at check in and at the coffee bar were very friendly. Unfortunately the AC was not working properly in my room and neither was my TV. There was also a humidifier of sorts plugged in in the bathroom which wasn’t great. I did not make any complaint to management/front desk staff, as I was only there one night and didn’t want to cause problems for them! Despite that, would definitely stay again!

Self

6/10

Pleasant

24 May 2026

Daniel

They charge you for parking, which is crazy nickel and diming. Odd rooms, but clean. The duvet had all the fluff clumped up and yellow, so it sat like a lumpy sheet. Water pressure was the usual Hilton low. There is almost NO storage in the room to put your things away. I had to put my clothes in a desk drawer, because that's it. Weird furniture choices included an incredibly heavy, uncomfortable desk chair with no wheels, as well as a weirdly placed dressing bench which they stuck under the TV instead of the foot of the bed.

Self

10/10

Exceptional

24 May 2026

Mark

Everything you expect from Hilton and at a good price.

10/10

Exceptional

22 May 2026

Kathy

We just needed to rest for the night from a long drive. From the time the very pleasant woman behind the reception desk greeted us to us leaving early next morning, everything we needed was provided. A friendly face to greet us, dinner in the hotel restaurant at 9pm, beautiful room, hot shower and a friendly goodbye in the morning.

Partner

8/10

Excellent

22 May 2026

Robert

Very good breakfast. Very good facilities.
Did not appreciate having to pay for daily parking. This is a suburban area with ample parking. Should increase the room price to include parking. Now it feels like being cheated and nickel and dimed.

Family_with_children

8/10

Excellent

22 May 2026

Chris

Had a problem with the shower that was resolved. But there was a prom going on at the hotel and dealing with teenagers at prom while trying to sleep is near impossible, wish there was some type of heads up when the hotel has an event booked so you know to choose that one or not.

Business

10/10

Exceptional

20 May 2026

Paul

Yes

10/10

Exceptional

19 May 2026

David

Hilton Durham near Duke is the nicest reasonably priced hotel in the area. I spend 4 or 5 nights a year in the area and always choose this hotel if a good rate is offered.

Self

10/10

Exceptional

19 May 2026

Marta

Room was clean and comfortable. Also
the front desk was helpful.

Family

10/10

Exceptional

19 May 2026

Mary

Clean room, nice staff.

10/10

Exceptional

19 May 2026

Tom

Desk staff always goes over and above and super friendly no matter what time you need them.

Self

10/10

Exceptional

19 May 2026

Tom

I’ve stayed many times here and the level of service is always excellent. The room’s comfortable and clean the restaurant is top notch.

Self

2/10

Poor

15 May 2026

Charles

I had to contact the front desk twice for the heat not working. They had to send a maintenance person to the room twice. It still continued to not work through the night, the room was very cold. I woke up with a runny nose and coughing.

Self

10/10

Exceptional

14 May 2026

Heather

Great property!

4/10

Poor

13 May 2026

Joseph

charged for oarking.. charhed for breakfast.. no room cleanings

10/10

Exceptional

12 May 2026

Renea

Totally enjoyed our stay. Would definitely stay again and recommend it to everyone!

Partner

10/10

Exceptional

11 May 2026

Karen

Room was spacious and nicely decorated. The beds were incredibly comfortable. Plan on asking what brand. Very clean. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Colleen

Friendly staff, clean room, easy access to highway.

Family

4/10

Poor

10 May 2026

David

There was no hot water in our rooms and by time it was fixed was too late for us. The safe did not work and lock, which was problematic. The cost of the room was jacked up and to not offer breakfast at that price was a huge disappointment. I will question whether I stay at a Hilton in the future.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Paula

The room was immaculate, lovely and quiet.

Self

8/10

Excellent

06 May 2026

Nancy

Property was very clean but different than what we are used to when traveling.
No complimentary breakfast and a fee for parking which will result in a decision not to stay at this property next time in the area. We have experienced a parking fee elsewhere but only in city areas where parking was a premium. Understandable. This property had very ample parking for plenty of cars. We just thought it was a sort of money grab for travelers.
There was breakfast food available but for $19 a person. My wife and I would never come close to eating $38 worth of food in the morning.

Partner

8/10

Excellent

05 May 2026

Patsy

Nice property and will definitely stay again. The only downside is the breakfast is a little pricey.

Family

10/10

Exceptional

04 May 2026

RODERICK

Nice