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Sheraton Chapel Hill Hotel

Raleigh/Durham - NC · United States

One Europa DrView location

8.8/10Excellent522 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.0/109.0
Condition9.2/109.2
Amenities9.0/109.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sheraton Chapel Hill Hotel

Enjoy a refreshing dip in the outdoor pool or a workout in the 24-hour fitness center at the Sheraton Chapel Hill Hotel. Stay connected with complimentary wired and wireless internet access in your comfortable guest room, and enjoy cable programming and a private bathroom.

Start your day with a buffet breakfast (fee applies) at the Carolina 1663 Restaurant and bar/lounge, or take advantage of room service during limited hours. This hotel offers extensive event space, including a conference center and nine meeting rooms, totaling over 16, 000 square feet.

Additional amenities include a business center, express check-in, concierge and wedding services, and a complimentary shuttle within a 5-mile radius. The hotel is conveniently located near the University of North Carolina, University Mall, and various local attractions. Free self-parking is available onsite.

Read more about this hotelShow less

With a stay at Sheraton Chapel Hill Hotel in Chapel Hill, you'll be within a 10-minute drive of Duke University and University of North Carolina. This hotel is 7 mi (11.2 km) from Streets at Southpoint Mall and 7.8 mi (12.6 km) from Duke University Hospital.

Make yourself at home in one of the 168 guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Chapel Hill? This hotel has 16000 square feet (1486 square meters) of space consisting of a conference center and 9 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Car recommended LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 50 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • A car is recommended for transportation to and from this property.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 12.95 per person
    • Uncovered self parking fee: USD 5 per day
    • Late check-out fee: USD 50 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    French

    Spanish

Nearby attractions

University Mall 1.9 km / 1.2 mi
University of North Carolina 3.6 km / 2.3 mi
Franklin Street 4.6 km / 2.9 mi
Coker Arboretum 4.7 km / 2.9 mi
Gimghoul Castle 4.8 km / 3 mi
PlayMakers Repertory Company 4.8 km / 3 mi
Morehead Planetarium 4.8 km / 3 mi
Paul Green Theatre 4.9 km / 3 mi
Bowlero Durham 5.1 km / 3.1 mi
North Carolina Botanical Garden 5.2 km / 3.3 mi
Memorial Hall 5.8 km / 3.6 mi
Ackland Art Museum 5.9 km / 3.7 mi
The Carolina Basketball Museum 6 km / 3.7 mi
Finley Golf Course 6.1 km / 3.8 mi
Dean Smith Center 6.1 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 168
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Airport Shuttle
Show 39 more facilities & services
  • Room service
  • Laundry service
  • Launderette
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Bar
  • Restaurant
  • Smoking area
  • Poolside snack barExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 9
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • TV lounge
  • Game room
  • Breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-3

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUB EXECUTIVESUITE • CLUB EXECUTIVESUI.CB-EJ

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    SUITE CLUB EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BED • 1 Bedroom • 65 m²SUI.EJ-KG
    SUITE EXECUTIVE KING BEDPhoto unavailable15 photos

    Sheraton Chapel Hill Hotel

    SUITE EXECUTIVE KING BED

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Room amenities

    • Toiletries
    • Pay movies
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Internet access
    • Radio
    • TV
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Slippers
    • Desk
    • Soundproof room
    • Housekeeping
    • Towel menu
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUBQUADRUPLE • CLUBQUA.CB

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    QUADRUPLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Sheraton Chapel Hill Hotel

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Soundproof room
    • Housekeeping
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 28 m²QUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable6 photos

    Sheraton Chapel Hill Hotel

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Room amenities

    • Housekeeping
    • Soundproof room
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-4

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Sheraton Chapel Hill Hotel

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sheraton Chapel Hill Hotel

8.8
Excellent
522 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
4/10
Poor
17 Jul 2026
agueda
Friendly staff. The room was very hot, and instead of switching us to another room, they sent maintenance while we were in it (it felt uncomfortable). After 30 minutes, we were still in a hot room. Went down to the lobby a second time to discuss the issue and finally got another room that was not really comperable to the pne I had paid for for.
10/10
Exceptional
17 Jul 2026
Inta
Na
10/10
Exceptional
05 Jul 2026
Kris
Loved it
10/10
Exceptional
03 Jul 2026
Claire
Couldn’t understand the front desk guy but otherwise it was a good experience, clean, and comfortable
Self
10/10
Exceptional
03 Jul 2026
Ruma
Great room! Spacious, clean and updated! And all for a very reasonable price. Highly recommend.
Friends_and_family Family
10/10
Exceptional
01 Jul 2026
Nancy
Great hotel.
10/10
Exceptional
30 Jun 2026
Sonia
Great place, newly renovated
Partner
8/10
Excellent
29 Jun 2026
Erin
My 4th stay here. The hotel has everything you need. Best of all it’s clean and comfortable and well maintained..
Self
10/10
Exceptional
28 Jun 2026
greg
Nice property. Great staff!
10/10
Exceptional
26 Jun 2026
Santosh Kumar
Our stay at the Sheraton was fantastic, especially with all the completely refreshed, modern amenities. The beautiful new lounge was a major highlight and made our time there incredibly comfortable.
Self
10/10
Exceptional
25 Jun 2026
Jonathan
The facility was very clean and well maintained. The staff were very informative at check-in, so had no questions. There is plenty of hot water for showers ( which is sometimes an issue at other places). I would give them a 10 out of 10 for the price range.
Friends_and_family Family
10/10
Exceptional
24 Jun 2026
Raena
I love this hotel I had a one year old and the environment was nice and clean.
Family_with_children
10/10
Exceptional
15 Jun 2026
Donna
Room were Clean and they were very nice at the hostess station summ
What? What we would suggest is that they put umbrellas outside by the pool cause it was very difficult finding shade
Partner
10/10
Exceptional
11 Jun 2026
Sivaraman
The hotel was very clean . It looked like it was new. I was upgraded from a king bed room to a double queen bed room which was good . A very good hotel stay overall. Thanks
Family_with_children
8/10
Excellent
07 Jun 2026
william
they now charge for parking unlike before.
Partner
10/10
Exceptional
24 May 2026
Ahsan
Happy with the stay
Partner
10/10
Exceptional
07 May 2026
Lisa
Club room was worth it
Family
10/10
Exceptional
04 May 2026
MaryCatherine
Clean, refreshed, well appointed property. Front desk was hospitable. Bed was outstanding. I recommend this hotel.
Self
6/10
Pleasant
02 May 2026
Cotanus
Paying for Parking and the payment process was not expected. I can see paying for valet service, but paying to self park in a small southern town seems a bit much. Plus the \"threat\" of being towed was a HUGE turn off. EVERY other hotel in the area offers free parking...EVEN the Carolina Inn and it is on campus!
Friends
10/10
Exceptional
01 May 2026
Angela G Devane
Stayed 1 night and the room was spacious. Loved that the room had a balcony. Bed was so comfortable. Staff were very accommodating and helpful.
Partner
10/10
Exceptional
23 Apr 2026
Stephanie
The property was good. The pool was ice cold ( fresh water ) but I booked the hotel because of the pool. We would stay there again!
Family_with_children
6/10
Pleasant
15 Apr 2026
DON
The bathrooms were entirely too small for someone with a walker and the commode was way too low for older people. The space on the sink needs to e increased by 100% as there was no place to put anything that was needed to get ready for the day!!
Partner
10/10
Exceptional
13 Apr 2026
Trivido
Excellent hotel
Family
4/10
Poor
11 Apr 2026
vineeta
Terrible breakfast
10/10
Exceptional
11 Apr 2026
Leanne
Loved our stay here! The staff went above and beyond. Location was close to everything. Would definitely stay here again!
Friends_and_family Family
10/10
Exceptional
04 Apr 2026
sandra
Clean, convenient. Nice friendly feel.
Partner
8/10
Excellent
29 Mar 2026
Terese
Nice stay!
Family
6/10
Pleasant
10 Mar 2026
Marilyn
The room was beautifully decorated, but lacking a lot. It was small, especially the bathroom, so there was practically no room to put our toiletries down. The pillows were lumpy and the mattress didn’t breathe - - it was hot (probably bc of a waterproof covering?).
The hotel is no where close to retail or restaurants, so I don’t know why parking was not free…it was a hassle to do the QRcode paid pkg for a petty $5.
No complimentary breakfast.
Friends_and_family Family
4/10
Poor
08 Mar 2026
COLLEEN
Our bed had pizza sauce on it when we arrived. We called the front desk, but it took hours for them to reach housekeeping, who never came. Eventually we were given a new room, but housekeeping did not come the following day either. Overall, there seemed to be little to no service anywhere in the hotel, and the property felt poorly maintained and unclean.
10/10
Exceptional
03 Mar 2026
Pam
Very clean and very friendly staff
Friends_and_family Family
10/10
Exceptional
24 Feb 2026
Trivido
Great hotel, clean room
Family
4/10
Poor
17 Feb 2026
Matthew
Internet didn’t work, tv didn’t work. Food was poor.
Self
10/10
Exceptional
13 Feb 2026
Ramon
Comfortable
10/10
Exceptional
28 Jan 2026
michael
Best hotel I have stayed at in a long time
10/10
Exceptional
26 Jan 2026
DOUGLAS
Yes
Business Self
10/10
Exceptional
15 Jan 2026
Lori
The room, cleanliness and staff were all exceptional!! Very quiet area. Near interstate.
Partner
10/10
Exceptional
14 Dec 2025
susan
The drinks were spot on. We had the most delicious breakfast and dinner. Responsibly priced and great service .
Leisure Partner
10/10
Exceptional
06 Dec 2025
edith
beautiful room, clean and quiet , helpful staff. But I was surprised to have to pay for parking at this location.
10/10
Exceptional
03 Dec 2025
joel
Comfy room, great location and service and price. Will return when in area again for sure.
10/10
Exceptional
28 Nov 2025
Richard John
Didn't like being charged for parking
Leisure Partner
10/10
Exceptional
21 Nov 2025
LaVeeta
Beautiful hotel with clean rooms
Business_and_leisure Family
8/10
Excellent
20 Oct 2025
Darlene
property was fine, clean, quiet, nice gym, wish the bar could have stayed open passed 10:00, since it was a weekend
Leisure Family
8/10
Excellent
20 Oct 2025
Darlene

3 night stay for a wedding

stay was fine, no free continental breakfast or complimentary coffee area, the bar closed early 10:00 Friday & Saturday, was disappointed in that. other than that it was fine. Also no shuttle offered to airport, very disappointing, cost $83 for Lyft!
Friends_and_family Family
10/10
Exceptional
10 Sep 2025
Barbara
Clean rooms, helpful staff!
10/10
Exceptional
09 Sep 2025
Randy
The property was nice with very friendly and helpful staff. We really enjoyed our stay. The one downside was the dinner we had at the hotel restaurant; my daughter and I both ordered the filet mignon and it came out with half a carrot cut into 2 small pieces, maybe one mushroom thinly sliced into 5 pieces and that was it with the filet. It was mediocre at best. My wife ordered a salad bowl and it came out extremely salty. She couldn't eat it. The food was not good (especially given the price); which is weird because we ordered the fish & chips for lunch earlier and it was great. So we are not sure what happended there. Otherwise, the hotel was perfect. We would return and recommend to anyone wanting to visit Chapel Hill.
6/10
Pleasant
07 Sep 2025
Meredith

Horrible customer service

The receptionist when I checked in was the rudest check in I have ever experienced. When I arrived there was no greeting only a “I need to see your ID”. I was handed my room key with no explanation of what my room was, the paid parking was required or where the elevators were located.
I had a Club Room and asked what that meant. I was told I would need to pay for access which made no sense. Finally she said oh Club access was just added to your stay?
Please fire this receptionist as she ruins what would have otherwise been a lovely stay.
Friends_and_family Family
10/10
Exceptional
24 Aug 2025
Trivido
.
Leisure Family
8/10
Excellent
09 Aug 2025
Teresa
The sheraton Chapel Hill Hotel is a nice, clean hotel. However, the rooms are very small and the food choices are limited. It is located not too far from UNC Chapel Hill, which opens up food options, but I did not find the the hotel food that good. The staff is nice and helpful.
Business_and_leisure Family
2/10
Poor
06 Aug 2025
Joshua
Bedbugs!! I just got back from a trip to Chapel Hill. I stayed 2 nights at the Sheraton in Room 308 and was bitten all over my back and arms by bedbugs. I noticed a small bug on my bed the first night and didn’t think much of it because, well…. It’s North Carolina in summer, so I just flicked it off. After the second night however, I’ve now got a row of bites on my right back, several on my left back, and numerous on my arms. I called the front desk to let them know. The receptionist was very kind and attentive and even asked me if I wanted anything so they could make up for it. I told her no, and that I just wanted to make them aware so they could remedy the problem. She told me she would have her manager reach out to me. He/she did not reach out, which is disappointing to say the least. The rooms are nice, the hotel is in a good location, but nobody really cares about those things if they’re going to be gnawed on all night by bedbugs. My trip literally consisted of airport, hotel, university, restaurant, hotel. I spent no time outside except to traverse to and from my rental car. I’ve since sanitized everything in my luggage to make sure the problem didn’t make its way into my own home. Management should have at least followed up with a call. Will not stay again.
Business Self
2/10
Poor
30 Jul 2025
Kim
Thsi prperty had a face lift. The rooms were noisy the ac units are so loud its like being behind an airplane. Some of the staff was new the term we can use this a a learni g experience should not be said to guests. They new acting manager never addressed my issues until i looked to speak directly to her. The lounge was infested with flies. In the food as well. The lounge freee starbuck machine that was supposed to be availability 24/7 was broken. The main area starbucks concession is only open until 2pm and the staff isnt transparent that as a club level guest yiu are entiiled to free drinks. The best part of the hotel was the gym. That was done really well and well maintained. In all fairness the hotel did issue me a credit for the poor service and inadequate conditions. But definitely not worth the money for the conditions. I spent some time in the lobby. Lostening to other guests many had the same complaints. Sheraton you could do so much better.
Business_and_leisure Family
10/10
Exceptional
29 Jul 2025
Andrea
bar
Leisure Self
10/10
Exceptional
27 Jul 2025
Ashley
Great property, friendly staff, easy check in process, clean rooms. We enjoyed the breakfast and appetizer upgrade. Food was good. Also enjoyed the pool with a deep end.
Leisure Partner
10/10
Exceptional
27 Jul 2025
Michael
Love their renovations , layout is perfect , convenient , front desk staff were beyond helpful , rooms comfortable with many outlets for electronics , bathroom and shower very nice with lighted mirror , cheerful welcoming decor ,
10/10
Exceptional
19 Jul 2025
Dwayne

Dchambers

Great service
Self
10/10
Exceptional
18 Jul 2025
Au'Darius
This is one of the best hotels I've ever stayed at… I have annual trainings in the Raleigh-Durham Area, and it doesn't matter whether my trainings are in Raleigh, Durham, Cary, etc, I always stay at this hotel
Business
10/10
Exceptional
18 Jul 2025
Kristi
STARBUCKS ON PROPERTY
Business Self
10/10
Exceptional
13 Jul 2025
susan
Except for the pool being closed it was great
Leisure Self
10/10
Exceptional
02 Jul 2025
Denisse
Staff were so nice. The room was clean. This place is so quiet and peaceful. Surrounding area were so clean as well.
10/10
Exceptional
27 Jun 2025
Brandon
The room was great and dine-in service was good.
Leisure Self
10/10
Exceptional
24 Jun 2025
Jill
Clean, newly renovated, kind staff, great pool, zero complaints. Would stay here again when in the area!
Leisure Family
10/10
Exceptional
18 Jun 2025
Scott
I was not at the hotel for very long, but the staff at the front desk was very friendly and helpful, the room was clean, and I have no complaints.
Friends_and_family Family
10/10
Exceptional
14 Jun 2025
Lillian
Great experience all around.
Partner
4/10
Poor
11 Jun 2025
Amy
The property itself is fine, however, they have an additional parking fee that is annoying and difficult to deal with when you arrive at the property. It would be so much better if they either included the parking fee in their total cost or if they just let it go because the space itself does not actually require you to have special parking.
Business_and_leisure Self
10/10
Exceptional
02 Jun 2025
Ella
Great hotel. Surrounded by trees. Beautiful pool. Very friendly staff.
Friends_and_family Family
10/10
Exceptional
08 May 2025
Mustapha
Clean rooms
Family
6/10
Pleasant
28 Apr 2025
Theodor
Poor air conditioning in room
Friends_and_family Family
8/10
Excellent
25 Apr 2025
Linda

Surprise

Room was small but adequate. Cleanliness was impeccable. Bed linens were nice but a king bed should have four pillows of the same density. The shower control knob was missing and there was no control to change between overhead and handheld heads. A huge surprise was a charge for parking in the hotel parking lot. I was there less than 12 hours and at the minimum, you are required to pay for 24 hours. Worst of all, this charge was not advertised. We’re told if you don’t pay, you will be ticketed. This is a separate charge from the room. I’ve paid for parking in big cities before and it is always advertised up front and paid to the hotel.
Business
10/10
Exceptional
25 Apr 2025
Michael
New clean 3 elevators so don't need to wait at all. No daily chambermaid. Plenty of parking and not near any school or other venue so charging $7 a day is absurd money grab. The hotel experience itself was wonderful . Clean new rooms comfortable. VERY soundproofed and quiet though on a main artery.
Business Self
10/10
Exceptional
22 Apr 2025
Richard Alexander
clean rooms and easy check in
Leisure Self
10/10
Exceptional
21 Apr 2025
Erin
Gorgeous, spotless, lovely room, friendly staff, lovely open lobby, great gym with all new equipment.
Leisure Family
6/10
Pleasant
13 Apr 2025
Verified traveler

Underwhelming

Hotel was overall fine. Check in was slow. The receptionist who welcomed us picked up a phone call a minute into our check-in and for the next 10 minutes, kept on talking over the phone without handling our check-in until we had to move to another receptionist. We asked for a quiet room and while the room itself was nice. It had a rumbling noise of either water, pipes or something similar. On the day of departure, although departure was supposed to be at noon we got woken up early in the morning by housekeeping who were surprised that we were still in the room.
Friends_and_family Family
10/10
Exceptional
30 Mar 2025
Sandra
Everything…..
10/10
Exceptional
25 Mar 2025
CarolynAnne
Great and new
Business Self
10/10
Exceptional
24 Mar 2025
Michael

Nice Hotel

Very nice and clean hotel.
Partner
8/10
Excellent
24 Mar 2025
Stephanie
Nice stay . Friendly staff made stay quite pleasant New process of NOT having daily housekeeping is not to my liking and wouldn’t stay again because of that.
Leisure Family
10/10
Exceptional
24 Feb 2025
John
This hotel is fantastic. It is hands down the best we have ever stayed in. Everything is first rate.
Business Family
4/10
Poor
10 Feb 2025
Peter
Why did the guy checking me in put me in the furthest room from the elevator?? And handed me a map when I asked for a restaurant suggestion.
Leisure Self
10/10
Exceptional
25 Jan 2025
JOHN
Clean !!
Leisure Family
6/10
Pleasant
21 Jan 2025
Steve
Had to change room after first night. Large HVAC units right outside made first room too noisy. Second room quieter but tub did not drain, phone did not work and several electrical outlets did not work.
Leisure Partner
6/10
Pleasant
06 Jan 2025
harvey
The hot water took too long to come on in the shower and in the sink.
Business_and_leisure Self
6/10
Pleasant
01 Jan 2025
Verified traveler

Good service, but...

Platform for bed were \"shin\" level, presumably for wheelchair bound, toilet seat was loose, got water on floor in bathroom trying to figure out how to turn it on, called front desk for light we couldn't find the switch for to turn off- very quickly came to correct it, a simple note on the wall could have identified the switch ( looked like a bolt) on the wall.
.)
Friends_and_family Family
10/10
Exceptional
21 Dec 2024
susan
I wish there had been a small microwave to reheat my coffee and left over food . But everything else was excellent
Leisure Self
10/10
Exceptional
18 Dec 2024
Sarah
Enjoyed my atay was wonderful
10/10
Exceptional
09 Dec 2024
Amarnath
Small room, cramped bathroom.
Business_and_leisure
8/10
Excellent
08 Dec 2024
lela
Rooms are clean and up to date. No room for personal items. Limited drawer space. No bathroom space for toiletries. Friendly staff. Very accomodating. Would recommend.
Leisure Partner
10/10
Exceptional
07 Dec 2024
Kaye
Nice staff. Reasonable. Clean
Leisure Friends
10/10
Exceptional
21 Nov 2024
Kimberly
All new, very clean, great pool area, Starbucks in lobby.
Leisure
10/10
Exceptional
19 Nov 2024
Auriel

Very Nice!

The hotel is very nice and so were the employees. Tuna melts need to improve, the fries were awesome!
Business
6/10
Pleasant
18 Nov 2024
Karl

Make your own bed...

My room (215) is facing the air handling unit tower which generates a constant mechanical din especially noticeable at night. Housekeeping comes every 3 days only which is surprising for a $340/night stay, 'to minimize interruptions'.
This would be less of an issue with a duvet in a standard duvet cover. Instead the duvet is sandwiched between two standard sheets and a major faf to make the bed.
Self
10/10
Exceptional
17 Nov 2024
Maria
Friendly staff willing to accomodate my needs.
Leisure Family
10/10
Exceptional
15 Nov 2024
Noriluz
Hotel room was top and staff was so helpful. Would definitely stay here again!
Business Family
2/10
Poor
31 Oct 2024
Rafael
Not very pleasant desk personnel . Also had a bad episode with another guest burping super loud at the gym . I asked him to please stop and he acted very disrespectful. I went to get someone from the desk and he basically laughed at us with the man burping . After that , we just wanted to leave as soon as we could .
Leisure Partner
6/10
Pleasant
24 Oct 2024
Gregory
I’ve never stayed in a room with noises like we dealt with in this room. Something in the walls groaned and made odd noises that sounded like flatulence. We laughed at first and thought is was a neighboring room. But it wasn’t. It was plumbing noises, odd buzzing, flatulence-like noise. On top of that, this property has predatory pricing on everything. A little bottle of iced tea? $6.75. And the service at the bar was poor. Long breaks with nobody there. The rooms were clean, the bathrooms were fine, but the rooms are small and the common areas are sterile and cold.
Leisure Family
8/10
Excellent
18 Oct 2024
John
The receptionist looked tired and talked with demeanor, he didn’t even smile. Maybe he just had a long day. Room 255 was is close to AC unit and it has a constant noise. We just didn’t want to call the unfriendly receptionist to make our night worst.
Business Family
6/10
Pleasant
16 Oct 2024
Jason
Went to the front desk and stood there for a couple of minutes then the employee who was standing watching tv finally noticed me. Bartender wasn't very professional.
Morning crew was awesome and food was great
Leisure Partner
6/10
Pleasant
15 Oct 2024
Robert
Breakfast was disorderly. They were late opening. It wasn't clear what was included in the buffet and what was extra.
Leisure Partner
2/10
Poor
09 Oct 2024
Meena
Extremely expensive - very poor location for grabbing a quick breakfast.
Leisure Family
8/10
Excellent
04 Sep 2024
Jim
Clean, easy access for us to major routes of travel. Most of the staff was very good, others need some training.Overall a nice experience.
Leisure Partner
10/10
Exceptional
13 Aug 2024
Eric
Clean, quiet, great rooms!
Leisure Self
10/10
Exceptional
08 Aug 2024
Amy
Great hotel
Friends_and_family Family

Location & surroundings

Sheraton Chapel Hill Hotel
One Europa Dr, Chapel Hill, United States

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Sheraton Chapel Hill Hotel

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