Red Roof Inn Chapel Hill

2/10

Poor

11 Mar 2026

Eduardo

Room was dirty, bed sheets full of dog hair, small curly hair entwined in towels. Was offered another room, but declined and left immediately. Didnt want to deal with finding another dirty room.

Partner

8/10

Excellent

06 Mar 2026

Darryl

My stay with this location of Red Room is alway pleasant. The staff makes you feel welcomed. Check in is quick and easy.

Self

8/10

Excellent

06 Mar 2026

Karen

Nice and comfortable could use upgrades but overall great night sleep

Self

2/10

Poor

01 Mar 2026

Darryl

The rating im giving the hotel is based soley on the management and their lack of support of a customer that stay at their location multiple times a year. I accidently book3d the wrong 3 days and wasnt aware until i arrived the week prior. Once figuring out the mistake, attempted to work with this booking site and the hotel with no luck. Ended uppaying for the room and manager to move the datesto

10/10

Exceptional

24 Feb 2026

Elnora

Room was good, staff great

Self

10/10

Exceptional

16 Feb 2026

Midory

Thank you was a good stay

10/10

Exceptional

12 Feb 2026

Anthony

Great

Partner

4/10

Poor

08 Feb 2026

Sun

Room was very bad.

10/10

Exceptional

15 Jan 2026

Jacqueline

The Redroof Inn - Chapel Hill. The staff was very helpful and provided excellent guest service. The room was very clean and the location was convenient. Thank you.

Leisure Self

6/10

Pleasant

10 Jan 2026

Richard CRAIG

Rm was fine nothing great nothing wrong with it either if all u need is a place to sleep for the night. Decent area clean

8/10

Excellent

24 Dec 2025

Darryl

Always pleasnt experiences checking in hete.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Olman

Nice place

Business_and_leisure Partner

10/10

Exceptional

15 Dec 2025

Tyesha

I had an excellent stay at the hotel. The only thing i had an issue with was the fact that there aren't many food options in the area. Also make sure to have the $50 cash deposit when you check in. The front desk clerk is really nice. I would stay there again.

Friends_and_family Family

2/10

Poor

12 Dec 2025

Luis

Very old room
HEAT DIDN'T WORK
asked to pay $20 for early check in?
What

4/10

Poor

02 Dec 2025

Brian

poor hotel

Partner

4/10

Poor

19 Nov 2025

Patricia

Room was not maintained, fire alarm missing, thermostat broken, dead insects on floor, mattresses very old and lumpy, poorly repaired door lock coming loose on door frame, towel quality poor and scratchy, pillows flat

Leisure Family

8/10

Excellent

17 Nov 2025

Keith

Parking was fine.
This was the first hotel/motel I've stayed in that didn't have a coffee maker in the room.

I liked the price but I would have paid an extra couple bucks if to have a coffee maker in my room.

Business

2/10

Poor

10 Nov 2025

Allison

Burns on the beds, stains as well on the sheets and blankets. A slight hole in the wall and the sink and bathroom were disgusting. The entire place smelled of cigarette’s and pot, inside the room was horrible.

Leisure Family_with_children

8/10

Excellent

09 Nov 2025

Kenneth

Simple, safe no frills hotel to stay near UNC.

Leisure Family

6/10

Pleasant

08 Nov 2025

Brady

Location is nice. Outside appearance seems nice as well. Inside the room was were it gets questionable. Now I’ve been in motels that you avoid even taking a shower because of fear of the walls and ceilings, but those were like half the price as this. I’ll give them credit, the top parts of the wall had repairs/ fresh paint to fix what use to be there, but there were still rust spots and black spots.

8/10

Excellent

31 Oct 2025

Darryl

Yes

4/10

Poor

30 Oct 2025

Wessley

Stayed here while my son toured UNC… Staff was polite. Room was terrible. People were smoking in the rooms all around us and a dog was barking all night the first night. The heat/ac wall unit kept reverting back to AC by itself and I woke up freezing multiple times. Floor was chewed up at the entrence to the room and the sink pipes and refrigerator were covered in rust. The bed was super uncomfortable and they gave us 3 thin pillows. My neck and back are still recovering from it. I also requested a double and wound up with a king bed for me and my teenage son. If he winds up going to school there I need to find something better. Horrible first impression of North Carolina.

Business_and_leisure Family

8/10

Excellent

30 Oct 2025

Darryl

Friendly and courteous staff. Rooms clean and comfortable beds.

8/10

Excellent

26 Oct 2025

Elizabeth

Clean, had the basics. Lots of restaurants around but not easily accessible walking.

2/10

Poor

25 Oct 2025

Jayden

They say no smoking but it’s smoking, unprofessional, and dirty

Leisure Partner

10/10

Exceptional

24 Oct 2025

Robert

Price was good for chapel hill. Basic but good for sleep.

Leisure Family

2/10

Poor

20 Oct 2025

Jacob

Absolutely disgusting. Bugs in the light in the ceiling, horrible smell that smelled like mold/mustyness, the bed felt like cardboard that you sank into, the mirror was sideways, the bathtub stained, and there was hair on the bed sheets. And they declined a refund when we checked out 30 minutes later for our two day stay. We will never book again. Also, don’t book through hotels.com because they will only go to the hotel asking for permission to refund which will be denied.

6/10

Pleasant

20 Oct 2025

abimbola

I found hair on the towel.

Leisure Family

8/10

Excellent

09 Oct 2025

John

Shady clients

Leisure

10/10

Exceptional

08 Oct 2025

Deborah

Nice place to stay

Everything was very nice, clean lots of parking. Front desk people very friendly and helpful

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Laquanda

The customer service was fast and excellent

Partner

6/10

Pleasant

24 Aug 2025

Carter

Meh

6/10

Pleasant

22 Aug 2025

Nancy

While the room was clean and the staff helpful, the property itself could use a good power washing in the stairwells and walkways. Windows and glass doors in office needed cleaning.
The bed was comfortable.

Leisure

8/10

Excellent

22 Aug 2025

Heather

Good stay

The staff is always kind and helpful. The location is a little loud and can get rowdy on the weekends as can any vacation area. The rooms are clean and well stocked with essentials. Location is close to food and shopping, and easy to get to.

Self

6/10

Pleasant

16 Aug 2025

Gloria

Totally meh

When I arrived, there was nobody at the front desk. It took quite a while to check in, and I had to do it through a tiny little window. When I was leaving, there was again nobody at the front desk and nobody answered the bell. I was unable to get a cup of coffee. This will never be my first choice of a place to stay.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Verified traveler

Perfect spot for ease of convince

Business

10/10

Exceptional

16 Aug 2025

Laquanda

Durham stay

Our stay was amazing rooms are clean

Partner

8/10

Excellent

16 Aug 2025

Laura

The manager on duty was great! I really appreciated the help he provided. Pleasant stay, thank you.

Business Self

8/10

Excellent

09 Aug 2025

David

Missed a spot

The only small issue was that there was popcorn not cleaned up next to fridge.

Partner

6/10

Pleasant

06 Aug 2025

mary ann

Not the cleanest. Bed was good.

Leisure Self

4/10

Poor

03 Aug 2025

Jeanninne

I arrived after the 3:00 check in and was told the room was not ready. I left to go eat and came back and it was not ready until after 4. Upon check-in, there were 2 domestic violence complaints and 2 sheriff cars that were there on that call. Kind of unsettling in my opinion.

Leisure Self

10/10

Exceptional

25 Jul 2025

Michael

Very comfortable room at a good price.

8/10

Excellent

21 Jul 2025

Verified traveler

Good stay but beware of the noise

The room was very clean. Bed was extremely hard as were the pillows, so not restful for me personally. Unfortunately there were a lot of loud people on my end of the motel. Music, drinking, smoking and shouting. Glad I was on the third floor so I was a bit separated from it all. The trash, beer bottles and cigarette butts everywhere is not a good look for a place that could actually be really nice.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Magnolia

It was very close to our concert venue and was perfect just for a pop in to rest instead of driving home after the concert

Leisure Partner

8/10

Excellent

15 Jul 2025

Verified traveler

Chapel Hill

It was fine for the price, some smoking outside and the door badges never workex

Friends_and_family Family

8/10

Excellent

11 Jul 2025

Nadia

I needed a room to rest and sleep for one night due to my son having a college visit. The room provided gave me that, easy to find and not noisy at all.

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Rachel

The inside edge of the sink that you could only see from the mirror reflection was entirely lined with black mold. There were a lot of people hanging out in their cars in the parking lot smoking and drinking. I would not stay here again.

Leisure Family

10/10

Exceptional

29 Jun 2025

bhavita

Nice location, affordable and convenient

Business Self

10/10

Exceptional

23 Jun 2025

Hogan

Good service

6/10

Pleasant

21 Jun 2025

Trish

This particular Red Roof Inn has previously had a sordid problematic reputation and now after staying there myself I can clearly see why. My check-in timeframe was in excess of 10-12-minutes despite having made a prior online reservation, which was ridiculously excessive. There was only 3 bed pillows for a king sized bed, minimal number of clean towels for showering and the TV came with a remote and no instructions on how to use it or pull up a local guide for TV channel scrolling. Overall, I don’t think the room rate of $89 plus taxes was worth the cost, but in my case? You live and learn.

Partner

10/10

Exceptional

20 Jun 2025

Nadine

I travel with my dog frequently and stay in a lot of Red Roof Inns. This one is one of the best I’ve stayed at.

Leisure Pet

2/10

Poor

17 Jun 2025

Cookie

They have the worst beds ever!!!

8/10

Excellent

10 Jun 2025

Tom

4 stard

Fast efficient check in. Clean room and bath. Only reason I gave 4 stars was the bed. Cheap and lumpy w no support. My backs been hurting all day! But had a microwave,fridge and safe. Another negative is no coffee in room. Overall a nice clean inexpensive room.

Business

10/10

Exceptional

10 Jun 2025

Cathy

It was very nice area with trees around it. Pet friendly, very good snacks and drinks selections. It has a washer and dryer. The staff was friendly. Will stay again when I go back to Durham NC.

Business Family

8/10

Excellent

04 Jun 2025

Rebecca

Staff was friendly and very helpful

Business

6/10

Pleasant

26 May 2025

Verified traveler

Room was clean only stayed 2 nights ex-wife was having surgery at Duke which was a 5 minute ride away but if you want fresh towels you have to bring used ones to the office there was damage to bathroom door, front door molding look like is was kicked in and desk look like is was ripped from the wall but otherwise it was a quiet place

Partner

2/10

Poor

21 May 2025

Mariela

This hotel was terrible!! The room was not ready and the room they gave me was disgusting, dirty. It had a terriable smell. The front desk call me Saturday afternoon and asked me if i wanted another room but it will be ready at night. I told them no because I was already at my daughter graduation plus there was no point because I was checking out the next morning.

2/10

Poor

11 May 2025

Kristina

I had to pay $250 a night for this hotel due to a nearby college graduation. It was ridiculous. When we checked in, we were given a key to a room that had not been cleaned. The front desk was accommodating and gave us a new room. However, it was not clean and it smelled. There was hair in the bathtub, toothpaste in the sink, and black flecks of something on the bathroom door. I understand that the facilities may be managed by a corporate office, but a clean room is within the control of the people who run this hotel. I would not recommend staying here.

Leisure Family

2/10

Poor

11 May 2025

Louise

My handicapped room was malodorous and sticky. The sink light did not work. The fan in the bathroom was incredibly noisy as was the AC. The towels and soap were like prisoner supplies. The baseboards and floor were all bashed up. The room has not had new carpet or paint it appears for years. It had a very high ICK factor. They made you sign some no smoking agreement you needed a microscope to read.

Self

2/10

Poor

11 May 2025

Silvia

No clean!!

Business

6/10

Pleasant

11 May 2025

William

The handicap accessories in the bathroom were broken and the shower rod was pulled away from wall and hand held shower sprayer water everywhere The door to the connected room was spotty with different color paint Area outside the door was littered with bottle tops and trash

Business Partner

6/10

Pleasant

09 May 2025

Gene

Average Motel/Hotel

Average Hotel/Motel. Mildew smell and mildew in the bathroom. Beds were rough but you get what you pay for I guess.

10/10

Exceptional

07 May 2025

Shannon

Very pleasant staff

Business_and_leisure

10/10

Exceptional

28 Apr 2025

William

Nice quiet room. Near Cats Cradle which was what I was looking for at a decent rate.

Leisure Family

6/10

Pleasant

22 Apr 2025

Martin

Loved the area, but it's a Red Roof Inn so you kind of know what you're getting. Not the best quality but the location made up for that!

Leisure Family

4/10

Poor

17 Apr 2025

Lori

Bugs dirty blankets tv not working

Friends_and_family Family

6/10

Pleasant

14 Apr 2025

Carolyn

An adequate back up plan when Chapel Hill hotels are mostly sold out but this hotel is very basic and dated with some minor maintenance issues. Coffee is available in the mornings in the lobby but it tends to run out and not be refilled. There is no hair dryer in the room but one can be borrowed at the desk if available. It is just off the highway so there is road noise. No elevator but it’s not very tall. Well-insulated windows do a good job even when ice crystals form on them outside. It has a picnic table in a stand of trees but I didn’t feel comfortable sitting outside there. People were loitering outside the time I considered it, and the road noise keeps that from seeming peaceful.

Leisure Self

2/10

Poor

07 Apr 2025

Dylan

The bathroom had mold and it wasn’t really clean. Toilet seat was falling off also

Leisure Family

8/10

Excellent

06 Apr 2025

Haiping

Great for the price!

2/10

Poor

24 Mar 2025

Wai Yan Phyo

The housecleaning ask to go outside before the check out time.That is so bad

2/10

Poor

21 Mar 2025

Paul

Don’t stay here unless your on an extreme budget.

Leisure Family

10/10

Exceptional

19 Mar 2025

Julia

Better than expected

Very clean, quiet, easy location, and price was right. Would definitely stay there again

Friends_and_family Friends

2/10

Poor

16 Mar 2025

Zachary

Disgusting room, bed bug infestation.

No staff on site, had to wait to check in. Staff was gone again shortly after i checked in. Toom was disgusting, looked like it hadn't been swept/vacuumed in ages. Appeared to be blood on the floor by the front door. Hair and dirt on the shower walls. Blankets and sheets were dirty. Saving the best for last, the room had what i see as a pretty serious bedbug infestation.

Self

4/10

Poor

13 Mar 2025

Jessica

Safe but not clean

Not very clean. The first room we got smelled terribly of smoke. They kindly gave us another room, that was an upgrade to a larger suite. The bathtub was not very clean and had debris in it. If you are okay with a cheap option with the bare minimum, this would be okay. It did feel like a safe area and was much cheaper than the options downtown.

Partner

2/10

Poor

12 Mar 2025

Damien

Horrible management

Booked due to a medical appointment. The day before the appointment my dr. had to cancel. I requested a refund/cancellation immediately. Was told to \"submit an email\" as the manager on site didn't have the \"authority\". My dr. even said they would call them to explain this was no fault of my own. 2 day later got an email back saying \"no\" because I was (a few hours) out of the cancelation window.

6/10

Pleasant

11 Mar 2025

Katherine

It's OK

The whole place could use some updating. The ceiling in the bathroom was stained and damaged. There were spots on the floor that looked like dried blood. The in-room safe was not working.

Self

6/10

Pleasant

02 Mar 2025

Lorin

My stay

It was a place to sleep. Definitely needs some updating. Shower was awful

Friends_and_family Friends

10/10

Exceptional

23 Feb 2025

Pauline

Because it was a snowstorm I looked for a reasonable place to stay until the snow cleared. It was a good stay

6/10

Pleasant

15 Feb 2025

Justin

Comfortable bed but lacked cleanliness

Bed was comfortable but the linen had some spots on it. Also, the light is so bright outside that it cuts through the top of the curtain making it really hard to sleep in total darkness. The walls looked like they haven’t been wiped down in a while as well.

Self

6/10

Pleasant

09 Feb 2025

Terrell

This property has pros and cons. It's VERY convenient to i40 and the main stretch has LOTS of stores. It's less than a mile from Walmart, party city, dollar tree....many others. It's a quiet property. It's older, so there are some cosmetic issues. The bathroom mostly. No mold, no mildew but some rust around the door frame. I kept my air freshener handy. It's not a terrible stay for a few nights

8/10

Excellent

08 Feb 2025

Kèvon

Quietness

Business Family

6/10

Pleasant

28 Jan 2025

Sarah

Dislikes: Initial room we had was dirty and smelled of mold. There were cars in the parking lot that look like they got totaled or damaged that made the environment seem unsafe.
Likes: The staff was accommodating and changed/upgraded our room after we expressed the our concern about the initial room which was much cleaner and appropriate.

Leisure Partner

8/10

Excellent

26 Jan 2025

Daedra

Room was very clean. A little on the small side but contains the normal when staying at a hotel. Staff was nice and there was plenty of parking.

Leisure Partner

10/10

Exceptional

25 Jan 2025

Omari

The

10/10

Exceptional

24 Jan 2025

Jeannie

Very clean and polite as always

Partner

10/10

Exceptional

18 Jan 2025

Jeannie

They were very polite and very helpful. The room was very clean and everything was great.

6/10

Pleasant

06 Jan 2025

Gloria

It’s okay

If all you care about is a place to go to sleep it’s fine

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Barbara

Thankful

Clean, roomy, warm

Self

10/10

Exceptional

02 Jan 2025

Erin

We stayed here one night. Everything was fine for us.

Leisure Family

10/10

Exceptional

29 Dec 2024

Margaret

Great value

Staff was friendly and efficient. The room was clean and comfortable. The price was quite reasonable, as were the pet fees. If you don't want a lot of frills, this is a great choice.

Friends_and_family Family

10/10

Exceptional

18 Dec 2024

jay

Very close to I-40 and 1 mile from Wegmans
Rooms were very clean, I will definitely stay again

10/10

Exceptional

18 Dec 2024

Catral

Very nice and clean

Friends_and_family Family

8/10

Excellent

14 Dec 2024

Jessica

Good stop to sleep if traveling to Chapel Hill and want to keep it budget friendly

Leisure Family

2/10

Poor

08 Dec 2024

Amanda

Never stay here

This place is horrible. A guy tried to get me to get in his vehicle and I got scared and went immediately into my room! Said same guy went back and forth through the parking lot all night long holding down his horn. Tried to call office never got an answer! Too scared to leave my room until departure! Never again! I had children with me and mom too!

Friends_and_family Family

6/10

Pleasant

05 Dec 2024

Ernest

The place was pretty clean, but the bed spread had a cigarette burn on it although i was in a non smokers room. Another thing i didnt like was that it was dog friendly and on one occasion leaving my room there was a pile of Dog feces outside my door.

Leisure Partner

8/10

Excellent

01 Dec 2024

Phillip

It was good!

Partner

8/10

Excellent

30 Nov 2024

Bruce

Liked: our room had plenty of handrails by tub and toilet, helpful for our impaired mobility. Lovely grounds around the building, with wooded hillside. Very quiet at night. Felt safe.
Did miss: there was not any countertop or cabinet or shelving in the bathroom- not even a space to set down toiletries or a toothbrush.

Leisure Family

10/10

Exceptional

24 Nov 2024

Sherrie

Easy access to interstate for good price. Just needed a quick place to stay while traveling.

Leisure Family

6/10

Pleasant

17 Nov 2024

Kim

The room was clean and budget friendly. The bed itself was okay. Pillows were flat. Two smallish towels were scratchy. One tiny bar of soap was supplied when you really need two (one for the tub and one for the sink). All that said, for a one night stay when we weren’t spending much time in the room… it was fine for the money. Would consider staying again.

Leisure Family

2/10

Poor

16 Nov 2024

Randy

Staff was terrible.
Very poor service

Leisure Family