21c Museum Hotel Durham

10/10

Exceptional

22 Jun 2026

Sean

Nice property. Walking distance to DPAC, local venues and various restaurants. Excellent property for couples!

Partner

6/10

Pleasant

21 Jun 2026

India

The rooms were very clean and the staff were very welcoming and kind!

The beds were not comfortable and the sheets were thin.

The walls were very thin.

The tv was outdated and had no streaming options and only about 20 channels.

They also have no concession stands.

I would more than likely choose another hotel if I ever visited the area.

Partner

10/10

Exceptional

21 Jun 2026

James

Great location, within walking distance to many activities. The hotel houses a museum that is very interesting. Room service is offered from the hotel restaurant. I will return when in town.

Partner

10/10

Exceptional

14 Jun 2026

Ruth

Wonderful stay! I suggest Montwood coffee next door.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Riley

Always love staying here when I am in Durham!!

Partner

10/10

Exceptional

12 Jun 2026

James

Nice room and staff.

6/10

Pleasant

11 Jun 2026

Sonya

Staff was polite and helpful. Hotel artwork was nice to browse. Hotel was within walking distance of DPAC and restaurants. My dislike was for the lack of sound proofing. Excessive noise from people walking in the hallway, cars and trains, and the adjacent room. Beds were hard and a bit uncomfortable.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Shantia

It was a couple date and i adore the room it was clean and well kept. I loved the decor and the museum was amazing. I also loved the food from the restaurant The only thing I didn't like was the TV It was messing up pretty bad and the room wouldn't never get cool. But When I went to the staff with my concern they was very understanding and respectful about my concerned and fix the problem right away I give them a 9/10. Even though i a little issues I will still come back. thanks again for your hospitality.

Partner

10/10

Exceptional

07 Jun 2026

dian

Always top notch. Beautiful art, amazing rooms and helpful staff.

Partner

6/10

Pleasant

02 Jun 2026

Mayra A

Loved the location and the staff were very nice!

Only downside is that there were many random noises throughout the night that it was hard to sleep.

Self

10/10

Exceptional

02 Jun 2026

Jaylin

Everything was great

10/10

Exceptional

01 Jun 2026

Mark

Great historic hotel in the heart of downtown. Don’t hesitate, just book it!

Partner

8/10

Excellent

01 Jun 2026

Yvonne

Nice overnight stay to attend an event nearby. The room was very clean, staff friendly and conveniently located.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Mary

I booked this hotel based on reviews. I was not impressed. For over $230 a night I expected more. The hotel seemed to be run by 20+ year olds. The lobby and entrance were dingy and were definitely NOT what the pictures showed. I think some serious AI was done to make the hotel look more appealing. The room was clean. The bathroom was the nicest part. Our window view was the HVAc unit directly out our window and it was quite noisy all night. The restaurant was closed. There’s no onsite parking and valet is $35.

We will find somewhere else to stay the next time
We are in Durham.

Family

10/10

Exceptional

29 May 2026

Carol

Property was clean, fun and safe

Family

10/10

Exceptional

27 May 2026

Steve

Clean comfortable room. Helpful staff.

Family

10/10

Exceptional

27 May 2026

Steve

Rooms were large and comfortable

Family

10/10

Exceptional

25 May 2026

Kara

Our room was beautifully appointed and so comfortable. We loved visiting the museum during our stay. Wonderful hotel!

Partner

10/10

Exceptional

25 May 2026

Steve

Room was wonderful.

Partner

10/10

Exceptional

24 May 2026

Nichole

Could use more signs for check in desk cuz that was confusing but it was a beautiful hotel and would stay there again

Friends_and_family Family

10/10

Exceptional

24 May 2026

Laura

Absolutely wonderful time for me and my daughter!!

8/10

Excellent

23 May 2026

Kathleen

It was right in the center of town. Walkable to lots of things.

Self

10/10

Exceptional

17 May 2026

Catherine

The hotel was great overall, cool artwork

10/10

Exceptional

16 May 2026

Robert

Interesting, unique and tasty breakfast menu. Very friendly staff, especially the valet Parker. Rooms reasonably large and interestingly decorated. Huge, excellent bathroom.

10/10

Exceptional

16 May 2026

Pedro

Stanley the doorman and valet is a total jewel! He showed us around the hotel and talked about its history.

8/10

Excellent

14 May 2026

Brian

Overall the hotel was nice, good location and friendly staff. We had three rooms and two of the three had issues with the AC not working. The staff eventually moved us to new rooms that were better.

6/10

Pleasant

12 May 2026

Cass

I booked a king bed. When we arrived got 2 queen beds. I called front desk first told me I didn't, and then put us in the room I booked. After 20 minutes of the air not working went to front desk and they said going to send someone up. After another 15 minutes moved us to another room with 2 queen beds. I will not stay here ever again.

Partner

10/10

Exceptional

11 May 2026

Randy

The museum theme was reflected in every aspect of the property.

8/10

Excellent

08 May 2026

John

Overall fine. Mostly picked for location near DPAC. Main problem was finding channels on TV.

Partner

10/10

Exceptional

05 May 2026

Donna

The room was a fun retro style with an amazing bathroom. Best towels I've had at a hotel, thankful for a much better towel than the typical sandpaper, lol. The staff was great and helpful, especially appreciated the front desk and the bell desk.

Family

8/10

Excellent

04 May 2026

Leslie

The museum aspect was very nice.

Family

4/10

Poor

01 May 2026

Stephanie

The hotel doesn’t live up to its photos. The elevators were noticeably dirty, our room smelled like cigarette smoke, and the air conditioning wasn’t working when we arrived.

We called the front desk and spoke with Melanie, who said the hotel was fully booked so we couldn’t switch rooms, but that an engineer would come up to fix the AC. Forty minutes passed and no one showed up, so we called again. This time we were told the engineer had already reset the thermostat remotely, but the room was still warm and stayed that way all night. We also noticed rooms showing as available online while being told the hotel was at capacity, which was confusing.

By then it was past 10:30pm and we were tired, so we let it go. Not a great night’s sleep.

The one highlight was the valet team, who were genuinely kind and went out of their way to help.

Partner

8/10

Excellent

29 Apr 2026

Maralee

Check in could have gone better — room not ready and lack of communication by front desk staff who behaved as if they couldn’t care less — but everything else (valet parking, room, eco focus, checkout) was great.

Partner

6/10

Pleasant

29 Apr 2026

WILLIAM

1) The breakfast area was under staffed. One waitress had to handle everyone in the restaurant. We left because she could not handle s in a timely manner.

2) The checkout area was also under staffed.

3) A hot water shower was not possible. I let the shower run for several minutes before I getting under under the shower. It was bafer,ly tolerable.

Family

10/10

Exceptional

28 Apr 2026

Mary Charlotte

The staff was wonderful, very helpful. Enjoyed looking at the incredible and diverse art. Great breakfast. Will come again.

There was no place to change my phone in the bed next to the window. Some ifvthe lights were not working.

Friends

10/10

Exceptional

27 Apr 2026

Dennis

We had a great stay at the 21c Museum Hotel Durham. The location is perfect, and the front desk staff was really friendly. Our room was comfortable and beautiful. I especially loved the mattress and pillows, and the shower was amazing. It was also nice to see eco-friendly toiletries.

We were on the 6th floor and it was nice and quiet, and the blackout shades worked so well. We usually wake up early, but we actually slept in because the room was so comfortable and dark.

Only small downsides: the ice delivery took a while, and valet was a bit backed up when we arrived. It looked like a U-Haul trailer was taking up space that should’ve been for guests, which didn’t help. But honestly, those were minor things.

We’d definitely stay here again next time we’re in Durham for a show or event.

Partner

10/10

Exceptional

26 Apr 2026

Mary Ellen

This is not our first visit to 21c museum hotel. Always greeted by every staff member with a smile and an offer to assist. Room was very clean and well stocked. We were there for a quick visit - a concert and dinner. Excellent location near DPAC and many restaurants.

Partner

10/10

Exceptional

25 Apr 2026

Tara

We enjoyed our stay. Excellent hospitality staff

10/10

Exceptional

24 Apr 2026

Maryann

Great experience here. Easily walkable to local restaurants and cafes. Very friendly helpful staff. Beautiful and comfortable room. Would stay again.

6/10

Pleasant

18 Apr 2026

Brandon

Staff was nice. Rooms were OK. Bathroom: The shower situation is terrible. The curtains for the shower don’t go down to the floor. There’s little to no barrier between the shower and bathroom floor so the water just goes wherever. Disgusting.
Beds/ living space: was OK. They don’t seem to clean the window areas which I thought was a little weird but hey that’s not terrible. There’s more but I’ll stop there.

Family_with_children

10/10

Exceptional

16 Apr 2026

Maria

Room and staff were great and a short walk to DPAC

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Sydney

Such a cool place. Incredibly friendly staff. Great location. Only issue we had is our A/C did not work in our room, but fortunately it was a cold night so it got pretty chilly anyway.

Partner

8/10

Excellent

09 Apr 2026

Christena Elizabeth Magyk

Clean room, close activities, friendly staff, restaurant on location.

Partner

10/10

Exceptional

05 Apr 2026

Jim

Prime location for events at DPAC.

Family

6/10

Pleasant

04 Apr 2026

Christie

Historic building with the charm of art museum and in-house gym and sauna for guest use. Improvements needed in guest relations friendliness and room amenities such as extra towels and folding luggage racks which seemed to be in short supply.

Family

8/10

Excellent

02 Apr 2026

Valerie

Staff were very professional and friendly, from the valet to the check in and check out people, to each housekeeping staff member we passed by. Bed was not great. Nice, spacious room and bathroom.

Partner

10/10

Exceptional

29 Mar 2026

David

Cute little boutique style hotel.

8/10

Excellent

29 Mar 2026

JAMIE

Nice bed, clean

Partner

10/10

Exceptional

25 Mar 2026

Wesley

This place is so unique and it’s conveniently located downtown. The front desk let us check in an hour early; our room was classy and very clean; it has a nice fitness center and sauna in the basement; and the hotel provided us with a nice welcome card and fruit tray in our room without us asking for this or charging us for it — what a nice touch. It’s one of the best places we’ve ever stayed.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Megan

Exceptional staff, very responsive. And very pet-friendly!

Pet

10/10

Exceptional

14 Mar 2026

John

Fun area

Family

10/10

Exceptional

14 Mar 2026

karen

The NICEST people ever. From the valet to the front desk to restaurant staff, the most helpful and friendly people. The art is amazing and a tour of the vault is a must. Easy walk to the DPAC.

10/10

Exceptional

13 Mar 2026

W. Lee

I love staying at this hotel when I am in Durham. The staff is very friendly and professional. The property is unique, clean and well maintained. And I always enjoy taking a walk through the art gallery.

Partner

10/10

Exceptional

05 Mar 2026

Kerri

Staff was very kind and accommodating.

Friends

2/10

Poor

02 Mar 2026

Marquita

Heat didn’t work switched rooms and didn’t work there it was 12 degrees I would have loved to be warm beds are very uncomfortable staff is amazing tho

4/10

Poor

01 Mar 2026

Valarie

Upon arrival the AC in the room was not working. The room had a musky odor. Our room was next to the elevator so we heard that all night. Our coffee pot did not work, they offered to send someone up but at that point I decided it was not worth wasting my time waiting and went out and bought coffee. They could have at least offered to send some up from the restaurant. This place looked very appealing on paper but unfortunately the execution was not there.

Partner

10/10

Exceptional

28 Feb 2026

Leah

Everyone was so personal and appreciative of the patronage here. It was a wonderful hotel for exploring the Durham downtown and Duke University. Quaint, easy to navigate, and welcoming. Excellent lodging with art display and also convenient to DPAC.

Self

6/10

Pleasant

28 Feb 2026

Jennifer

Night lights weren’t working properly. I asked a housekeeper to pass the message on but no one fixed it.

Business

8/10

Excellent

24 Feb 2026

Jamie

Lovely staff and great location. Room was super dark. Maybe I’m just getting old.

Self

8/10

Excellent

24 Feb 2026

Samantha

Staff was very nice despite there being a late check in (room wasn't available at check-in time) and the restaraunt is top notch, loved the cuisine and wait staff there. I do think some of the rooms need to be updated and the lighting was a bit dim, but with the museum and other amenities attached, it's not a bad hotel stay. But definitely could use those improvements above.

Self

6/10

Pleasant

23 Feb 2026

Tammy

The room had no AC and we were not made aware. I called down and they stated they would bring a fan. No one ever brought a fan. I called again and we were moved to an another room which did have AC. They did give me a discount but it was not much. I do appreciate the effort though. No parking nearby an very confusing to actually find the hotel once you are inside.

10/10

Exceptional

21 Feb 2026

Kerry

Really friendly, helpful staff. The room was so great and quiet, even next to the elevators.

8/10

Excellent

19 Feb 2026

Sharron

Noting really stood out about the hotel; however, the bellmen were great!!!!!

Self

6/10

Pleasant

18 Feb 2026

Nicholas

The accommodations appeared somewhat antiquated. While the customer service was commendable, the early check-in fee was not ideal. Overall, the experience of exploring the diverse exhibits within the hotel's museum was positive.

10/10

Exceptional

13 Feb 2026

MARSHA

Everyone was very friendly. We did notice a bad oder in the bath later that night. We threw a towel over the drain in the floor and that seeme d to help. We very much enjoyed the restaurant and we stopped in for a nightcap after the concert and the bartender was great. Just a suggestion - in such a lovely rstaurant - the waiters would look better in some type of uniform - white shirt and black pants. They were all very good at their job - they just would have presented better in a better dress code. just a thought......

Friends_and_family Friends

6/10

Pleasant

12 Feb 2026

Patricia

The room was very cold. We were told it was hard to heat old buildings. A space heater was brought up that helped.
The tub was very slippery. We both almost fell

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Ned

Room was very clean and spacious wish the light bulbs in the overhead light were a little brighter . Really enjoyed the hotel and the bar and restaurant downstairs. Definitely will be back.

Leisure Family

8/10

Excellent

30 Jan 2026

Chanelle

Aside from the heater barely working in the rooms in the middle of winter, it was a nice stay. We moved once and both rooms on both floors had poor heating it was uncomfortable. However, the staff were always professional and friendly. The 4 stars are for them

Leisure Partner

8/10

Excellent

19 Jan 2026

Farhad

Good service. Clean

10/10

Exceptional

04 Jan 2026

Lynn

This hotel is our favorite pet-friendly hotel in downtown Durham. During this last visit, I had inadvertently double booked myself a room directly with the hotel and on Expedia. The check-in host was so kind to cancel the room booked directly with the hotel without penalties. I certainly was not expecting that and figured I'd be paying for two rooms due to my oversight. Thank you 21c hotel. That made my day, and I will certainly return.

Friends_and_family Family

4/10

Poor

31 Dec 2025

Judi

Restaurant didn’t open, smelled like weed/vaping, hard to find people to help us, strangely empty and never saw other guests or workers, staff responsive to get our car or bring extra towels, dinner at restaurant was excellent

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jan

Excellent staff! While this property is known for its art and design, it also has an excellent staff. Every staff member has been very friendly and accommodating on each of our stays.

Leisure

10/10

Exceptional

18 Dec 2025

Lauren

Amazing staff, comfortable rooms, best shower, convenient location.

10/10

Exceptional

17 Dec 2025

Charles

Good hotel

Leisure Partner

10/10

Exceptional

07 Dec 2025

David

Historical Feel

Partner

6/10

Pleasant

23 Nov 2025

maurice

The food options are good, but extremely limited. The museum on the premises is very cool. The staff are extremely nice. The only minor complaint is the room could've been cleaner, and updated televisions and phones wouldn't be a bad idea, and room service would be absolutely amazing!

Business

6/10

Pleasant

22 Nov 2025

Philip

The staff was very welcoming and professional. The location was great in terms of navigating downtown. Howeve the room was just average. It took a significant amount of time for the water to warm in the shower. I realize this. An be an issue in older buildings, so a heads up would have been helpful so we could have avoided cold showers. As an older individual having brighter
lighting in the room would also be beneficial.

Leisure Family

10/10

Exceptional

19 Nov 2025

Tiffany

Staff was very courteous

Leisure Friends

8/10

Excellent

19 Nov 2025

Lisa H

Overall good hotel and friendly staff. Building and rooms show some age but that is part of the charm. Enjoyable stay.

Leisure Family

2/10

Poor

15 Nov 2025

Jacquelyn

We arrived at 3pm after a 4 1/2 hour drive and was told it would be an hour but our room wasn’t ready until 5; yet the staff felt comfortable with checking everyone else in even though they arrived well after me. We were given an “upgrade” but the room’s lights didn’t work and the musty odor was atrocious!

Racial inequality at its best! I’LL NEVER STAY THERE AGAIN!

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Alan

solid place. friendly staff but a bit slow to respond.

Business

10/10

Exceptional

14 Nov 2025

Chelsea

Clean room, gorgeous galleries, great restaurant, wonderful staff

Business Self

10/10

Exceptional

14 Nov 2025

Jeremy

Staff was very

10/10

Exceptional

25 Oct 2025

Pete

Great loved it

10/10

Exceptional

24 Oct 2025

Darrell

Lovely in every way. Great eco friendly hotel.

Business Partner

10/10

Exceptional

22 Oct 2025

Amanda

A staple in Durham, NC

Room was clean. Location is excellent to DPAC, Durham Bulls and downtown.

It’s walking distance to The Novus Apartments and to the Bodega.

The smoothie shop Juice Keys is next door and it’s my absolute favorite!

I love the art gallery that’s on the second floor. It’s open 24/7 and allows you to walk and enjoy art.

Business

10/10

Exceptional

20 Oct 2025

De'Shauna

Very nice

10/10

Exceptional

17 Oct 2025

Nathan

Unique hotel with great amenities, and a rotating art gallery. Within easy walking distance of multiple excellent restaurants and DPAC.

2/10

Poor

17 Oct 2025

Lew

Avoid the rooms near the noisy elevators.
The place is not staffed properly after midnight - front desk was not there at all, and it took 30 minutes for me to get my car out of valet so I could get to the airport. Is this chain bankrupt, because the service indicates that.

Leisure Partner

4/10

Poor

17 Oct 2025

Lew

This place is dirty. This place is not safe. The front desk and valet are not staffed properly after midnight. It was difficult to find somebody to get my car so I could catch a plane to the airport. Stay away from rooms near the elevators - they are noisy.
Terribly value for the money.

Leisure Partner

8/10

Excellent

15 Oct 2025

Angelena

Good stay for work.

Business_and_leisure Self

10/10

Exceptional

12 Oct 2025

Ryan

If you enjoy art you will LOVE this hotel museum. Feels like spending the night in a small gallery.

Partner

10/10

Exceptional

11 Oct 2025

Mike

Great staff and convenient location for us

8/10

Excellent

10 Oct 2025

Julia

Disappointed in the ambience of the hotel for the.

The room was clean! Love the shampoo/conditioner/lotions. Liked the Nespresso machine but it was tricky to work even with directions (more pods are needed also - my daughter chose medium roast & I was stuck with Dark Roast which was way too strong).
When we arrived, my room was extremely hot. I let the front desk know & they said they’d send “engineering” to fix. My daughter and I turned the air down to 65 degrees and left for four hours. Came back and the room was still stifling hot. I called front desk again and they assured me it had been fixed. We went to bed very hot and woke up in the middle of the night freezing.
Staff was very kind. The hotel seems to be under some level of construction or is just run down. For the price we paid, I would assume it would be a pristine hotel. The location of the hotel is ideal.
Valet parking is your only option and VERY pricey.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Jakob

Nice spot

10/10

Exceptional

08 Oct 2025

Elizabeth

I absolutely love this hotel. It’s a gem in NC and I love how passionate and friendly the staff are…

Business Family_with_children

6/10

Pleasant

03 Oct 2025

KATHERINE

Stay was great other than a rude bar tender. Walkable, clean, check in staff kind and helpful.

Friends_and_family Friends

6/10

Pleasant

30 Sep 2025

Christopher

Not bad the hotel is cool and in a ok location but the pictures are not a representation of every room like the bathrooms/shower does not light up purple like how it shows in the pictures

Leisure Partner

8/10

Excellent

30 Sep 2025

Mary

The hotel is in a very good location. Staff was excellent. I loved the art on display. It was an interesting touch. We will definitely stay there again.

Leisure Partner

8/10

Excellent

29 Sep 2025

Ryan

Very walkable to shops and restaurants in downtown Durham. The walls seemed incredibly thin and we could easily hear other guests conversations. Self-parking is limited to street parking, which is free on the weekends but is limited to two hours on weekdays. Room was clean