Millennium Hotel Durham

10/10

Exceptional

02 Jun 2026

Teyonia

Wonderplace

Partner

10/10

Exceptional

01 Jun 2026

Rowland R

NA

Self

10/10

Exceptional

31 May 2026

Anuj

Very positive experience with the overall experience. Loved that the hotel offered a long window for breakfast. Will highly recommend.

Self

10/10

Exceptional

29 May 2026

Nickica

Gggggghhgggggggggghbvghhhhn

10/10

Exceptional

29 May 2026

Miguel

The breakfast was nice and simple. The staff are very nice, I did notice some dirty on the bed sheets but this place is very nice overall! Would book again.

Partner

10/10

Exceptional

25 May 2026

Vincent

The whole experience was awesome f t om checking in to checking out

Friends

10/10

Exceptional

24 May 2026

Salvador

Clean room everything was excellent

Partner

10/10

Exceptional

21 May 2026

Teyonia

We like everything about the hotel hopefully next time we can use the pool

Partner

4/10

Poor

20 May 2026

Jamie

Staff customer service was horrible breakfast was subpar no orange juice and the coffee pot was empty the lounge wasn't open and the front desk wouldn't change my soap bottle said housekeeping was gone and they would do it in the morning. Alot of good that did me seeing as how I was checking out in the morning

Self

10/10

Exceptional

20 May 2026

Mike

Great and helpful

Self

8/10

Excellent

18 May 2026

Theresa

Clean room. 12 noon check-out excellent I was able to get extra sleep without rushing. Convenience to Duke Hospital.
Areas of hotel do need updating but for the price, and convenience I can overlook.

Self

2/10

Poor

17 May 2026

Gregory

Terrible

Family_with_children

6/10

Pleasant

16 May 2026

David

Great parking , safe place , rooms are clean staff needs more training . The manager of duty was great .

Self

10/10

Exceptional

16 May 2026

youzhi

Great hotel I love

Friends_and_family Family

6/10

Pleasant

13 May 2026

Davidson

The stay was okay overall, and the staff are nice and helpful in general. However, one particular lady at the reception was very rude.

4/10

Poor

12 May 2026

Theresa

The property had a good layout, parking and a nice looking pool and hot tub. However, the gym inadequate and consisted of a poorly functioning treadmill, one other small piece of equipment and a few hand weights. No mats.
The staff was limited, but was polite and accommodating. The only breakfast an available was a $12 per person buffet, no coffee in the lobby and no restaurant otherwise. There was a bar open Saturday night.
It appeared that property hadn’t been updated or maintained in years. In our room the carpet was old, one of the 2 sinks had a nonfunctional hot water handle, that fell off in my husband’s hand. The shower curtain rod was bent and coming loose from the wall. One of the electrical outlet covers was loose dangling from the wall.

6/10

Pleasant

12 May 2026

Bobby

The bathroom door in my room would not stay closed. The room was a good size, bed and pillows were comfortable. This hotel has definitely seen better days

Friends_and_family Family

2/10

Poor

12 May 2026

hyeyoun

They gave us king bed room instead of 2 queen bed room even though I reserved for the 2 queen bed rooms. And I had to wait a lot to get extra rolling bed for my kid. And another long wait for extra comforter. I don’t understand why they’re so unprepared even though this full booking situation are fully expected every graduation season!

Friends_and_family Family

8/10

Excellent

12 May 2026

Jayeeta

Great place to stay in Durham

10/10

Exceptional

11 May 2026

Ana

It was sad I expected

Self

6/10

Pleasant

11 May 2026

Karen

Property is dark, looks like it could use a remodel.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Jaime

During graduation weekend- they had one person at the front desk who was unwilling to get towels for the customer- said she was the only person working and they “ran out” which is unacceptable. When I said it was unacceptable she said she didn’t know what she wanted me to do.

6/10

Pleasant

11 May 2026

Scott

The area was ok, the staff did their job and the room was just ok. Bathroom had a sliding door so it did not shut completely. I didn’t care for that at all. As far as coming and going it was convenient.

Partner

6/10

Pleasant

10 May 2026

Carter

A out right for the price. Fairly well kept, just a little outdated.

Partner

8/10

Excellent

10 May 2026

Beth

The size and location of the hotel was good. The beds were comfortable. However, there were not enough elevators, just one for the entire property.

Family

10/10

Exceptional

09 May 2026

Wingate

Rooms were nice and a great value. Parking was easy. It’s not really walkable to anything but a short drive/Uber ride to all of the things in Durham.

Partner

2/10

Poor

07 May 2026

Darla

Our room was very basic and old. Bed was comfortable but the room needs major update. Bathroom slider door needs to be replaced. Our toilet leaked all night and the outlets did not work. Severely dissapointed.

Family

8/10

Excellent

04 May 2026

Khalid

Great Stay and close to everything

Business

8/10

Excellent

04 May 2026

Teyonia

Clean room property is nice

Partner

10/10

Exceptional

04 May 2026

Chamoyne

My stay was wonderful. It was very nice and clean and quiet we slept like babies. Staff was very helpful and polite. This is my second time staying here and I will be back when it’s time to move my son back into his Dorm. Thanks for all that you do to make our stay feel welcome

Family

6/10

Pleasant

03 May 2026

RAJESH

The hotel rooms are basic and outdated .

Self

6/10

Pleasant

02 May 2026

VANDERSON

I found it a bit inconsiderate, as I had already paid for breakfast when I made the booking, but they didn't have a record of it and charged me twice.

Self

2/10

Poor

24 Apr 2026

Brittany

Front desk rude asf. Pool was and hot tub was dirty , bugs and hair , remind you it was inside pool not sure how it was dirty. (I booked for the pool for my daughter’s birthday) definitely do not recommend staying.

Friends_and_family Family

2/10

Poor

23 Apr 2026

Taylor

Both Expedia and the hotel were awful customer service wise. My reservation was fully processed by the app, but the hotel said they couldn't find me in their system. After about an hour of asking for help by both avenues. I gave up and left for my event that we were now late for. I ended up having to find a totally different hotel at midnight.

Family

8/10

Excellent

18 Apr 2026

Samar

Clean room

Family

4/10

Poor

18 Apr 2026

Apryl

The pool was under maintenance and so was the hot tub. The hot tub was warm but not hot. It also was dirty. The continental breakfast which is usually free at other hotels was 11.99 and not worth it.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Amelia

Wonder staff very friendly

Family_with_children

6/10

Pleasant

14 Apr 2026

Tanya

Mid renovations

10/10

Exceptional

13 Apr 2026

Jennifer

Great place to stay!

Self

10/10

Exceptional

13 Apr 2026

Terrence

Clean and very nice staff.

Self

6/10

Pleasant

12 Apr 2026

Jestin

Clean and quiet. Room is a bit dated. Space is generous.

Self

2/10

Poor

12 Apr 2026

Kristeen

Lobby is nice - room was not

10/10

Exceptional

06 Apr 2026

Denise

Great location to Duke University. Staff was always polite and would great you each time you entered the building. Beds were comfortable.
The breakfast is a paid buffet. Not worth the price for the food selection. On a bright note, the lady who ran the breakfast was friendly and the dining area was clean.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

jesus

Clean room , very comfortable pillows and mattress.breakfast very complete

Family

10/10

Exceptional

02 Apr 2026

Amanda

The hotel is older, but well maintained and clean. Unique hotel, felt very safe and the area was nice. Did not have a freezer, but was perfect for a quick overnight stay.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Wes

Excellent breakfast

Self

10/10

Exceptional

27 Mar 2026

Don

Unfortunate by the time i came down for breakfast it had just finished 10 minutes before

6/10

Pleasant

24 Mar 2026

Kazeem

They charged for amenities I didn't use and blamed expedia as the culprit.

Self

4/10

Poor

20 Mar 2026

Tammy

I was lied too, the staff makes the property bad. Makes me not want to come back.

Family_with_children

8/10

Excellent

18 Mar 2026

Jeffrey

Hotel was solid and decent value. Our room was clean and good sized. Breakfast was solid, but cost ~$12. Parking was easy on site and easy to get around the area.

Family_with_children

2/10

Poor

15 Mar 2026

Linda

Upsetting

6/10

Pleasant

11 Mar 2026

Melanie

Sray there once a year. Each year the pool is closed and the bathroom has issues. Its good for business over night. Front desk clerk acted like she could care less about handicap in front of me in line and less about me.

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

Jamie

Clean place, bad cell service inside.

Family

8/10

Excellent

07 Mar 2026

Charles

Good budget friendly facility.

Self

8/10

Excellent

28 Feb 2026

Falita

The room was great but the hot water wasn't very hot. Other than that my stay was great.

Friends_and_family Friends

8/10

Excellent

26 Feb 2026

Wanda

Staff, clean

Partner

6/10

Pleasant

25 Feb 2026

Robert

The staff was courteous. The room, however, needs some major refreshing.

Partner

10/10

Exceptional

25 Feb 2026

Cora

Great!!

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Xiaonan

Friendly staffs.

8/10

Excellent

21 Feb 2026

Sandy

The room was excellent as usual. The staff was friendly and helpful. My only issue is that they required a $100 deposit on a room I had paid for already. I would be getting an amount back (everything except $20) but I am a mother of a college student and I stay when I drop her off to alleviate the 4 hour drive back at night. Sometimes I do not have the money to pay for a deposit—especially after paying for a room. Other than that policy, I really enjoy the stay and the staff.

Self

4/10

Poor

19 Feb 2026

Christopher

The room was fine. In any other hotel I’d rate the room as a 8. The hotel itself was depressing. The pool and hot tub was pretty gross and not well maintained. Everything in the hotel lobby and dining area was as dated and not very welcoming. I can’t be certain but I think people are living in one of the wings and it sort of looked like a nursing home. Overall I will not be back. Not a fan

10/10

Exceptional

16 Feb 2026

Kelly

It was clean and staff was very friendly and helpful

6/10

Pleasant

15 Feb 2026

Carrie

Water stains on walls from leak. Bedding smelled like feet. Heater for pool broke. Nice staff.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2026

Robert

Room was great, nice to sleep in a king bed. Loved the location, right by Duke University.

Leisure Pet

2/10

Poor

04 Feb 2026

Kimberly

Ll

10/10

Exceptional

02 Feb 2026

Sohnin

This is by far my favorite place now when I come to Durham I absolutely loved the bartender please give her a raise I loved the atmosphere and the staff. I would love to see more options for the tv and maybe a way for people to have gaming systems to play but other than that this place was perfect will stay again!

Leisure Partner

2/10

Poor

31 Jan 2026

Diaz

I was charged a $100 deposit 2 times due to a failed system. The room was very cold and could not keep up with the temperatures outside. I found out the I would have to pay almost twelve dollars for a very unappealing breakfast to say the least.My stay was not enjoyable

Leisure Partner

10/10

Exceptional

30 Jan 2026

Dean

Wonderful friendly staff very clean . Highly recommended.

6/10

Pleasant

28 Jan 2026

Luis M

First impressions are everything and front desk girl was horrible ! Dint even say hello her first words were Id please . Had to tell her hello and told her I had a 2 night stay reservation. Booked a 2 nights stay ! Rooms need upgrades! Also first room given window dint lock asked to be moved to another room .dint even apologize to anything and told me go grab things out if the first room . For the price is not worth it . Wish I had stayed somewhere else . Was visiting family for a weekend .

10/10

Exceptional

26 Jan 2026

Hannah

The staff is incredible! I stayed there during the ice storm and they were very friendly.

Business Partner

6/10

Pleasant

23 Jan 2026

Merit

Staff was nice. Hotel is dated and needs some work but it is very close to my daughters home so super convenient.

10/10

Exceptional

22 Jan 2026

Per

Great staff, clean rioms

2/10

Poor

20 Jan 2026

Tracy

Unhelpful staff.
Bed sheet smelled terrible.
Our room doesn't have a hair dryer. I dialed the front desk and it said \"mailbox full\" and nobody picked up.
I went down to the receptionist to ask her \"if our room doesn't have the hair dryer or is it missing one?\" She casually responded:
\"what is your room?\"
Provided my room #
\"It is missing one then\"
She said: \"I don't have one to give you now. If there is the security person, he'll find one in another room then knock on your door to give you one. The house keeping has it but they are not here.\"
What a Joke!!!
We'll never come back here again.

Business

8/10

Excellent

07 Jan 2026

Carl

Cleaning staff very efficient and cognizant of the situation for what the room needed, etc

Friends_and_family Friends

8/10

Excellent

05 Jan 2026

John

New room

10/10

Exceptional

05 Jan 2026

Aastha

Clean room, good amenities, polite staff

4/10

Poor

03 Jan 2026

Alicia

My experiences at the Millennium was not a good one. This hotel is on the list for patients and care givers of Duke Hospital. Considering we are at Duke means we are dealing with a hard live situation. I was locked out of my room due to an old door that stuck when attempting to close. I closed my door to leave and when I return the inside latch was closed on its own. It was late and there was no maintenance person available to assist. The security gentleman was a peach, as he attempted to assist the front desk agent to no avail. They both could not reach anyone on the phone to assist. Why is there not an emergency number for the employees is unthinkable. The front desk agent was graciously enough to offer a new room for the night. That was nice and all, but I did not have clothes, toiletries or my meds. I then asked the agent if I would receive an adjustment for the night. She attempted to reach her manager, who did not answer the phone. The next morning she advise me that the manager refused the refund. Why am I paying for a room that I was not able to access is beyond imaginable. I will be reporting this to the BBB, as the reason for my visit did not allow me to pivot to another hotel. I’m dealing with a family fighting for their life. This was a horrible experience. Please look forward to the BBB complaint as I think a financial reimbursement was not an unreasonable ask.

Business Self

2/10

Poor

01 Jan 2026

Tyler

Holes and cracks in wall/ceiling, could clearly tell the toilet wasn’t cleaned because there was a pee stain on the back, and they said they offer a shuttle within 3 miles but when asked, said they only offer that for hospital guests. The main reason I booked this place was to take the shuttle to and from the Duke campus, ended up having to pay for parking instead…

Leisure Family

8/10

Excellent

01 Jan 2026

Ms.Alicia

Staff was friendly and courteous very informational

Friends_and_family Family

2/10

Poor

28 Dec 2025

Marie

Terrible

Partner

2/10

Poor

27 Dec 2025

Marissa

Our first room

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Wisam

Yes

Partner

10/10

Exceptional

22 Dec 2025

Jose

Good

10/10

Exceptional

17 Dec 2025

Cheryl

The room was clean and the staff helpful and friendly.

Leisure Self

10/10

Exceptional

16 Dec 2025

Mary

Eggs, sausage, pastries, cereal and bagels

Leisure Family

8/10

Excellent

16 Dec 2025

Kerry

Clean, comfortable, quiet, reasonably priced.

Business

4/10

Poor

14 Dec 2025

jeffrey

The hotel has certainly seen better days.

4/10

Poor

13 Dec 2025

jeffrey

The hotel needs some serious renovations, and the carpets in the rooms need to have stains removed.

Leisure Self

6/10

Pleasant

07 Dec 2025

Brian

The pool and hot tub are absolutely vile! Stuff floating in it, paint flakes, dirty metal bars. It was disgusting!!! At least the staff is nice

6/10

Pleasant

07 Dec 2025

Mary

I wasn’t told until checkout that we were being charged for a facility fee. I asked what it was and they said use of pool, fitness room, etc. We didn’t use any of the facilities. We only slept overnight. I will not stay again due to the hidden fee.

Leisure Family

10/10

Exceptional

07 Dec 2025

Sharon

The rate was good. The room was clean and quiet. Great location for food and shopping.

8/10

Excellent

06 Dec 2025

Christopher

Nice & comfy! Lovely bar room for the weary travelers.

Leisure

2/10

Poor

03 Dec 2025

Pia

DONT STAY HERE!!!!!!!!!!!!!!!!!!

This was hands-down the worst hotel experience I have ever had, and that is saying a lot. The Millennium Hotel should be ashamed of the conditions they allow guests to stay in.

My room had roaches, the entire floor reeked of stale cigarette smoke, and the space was literally falling apart. Basic cleanliness and maintenance are nonexistent here. It honestly made me question whether the room had even been cleaned between guests.

As if that wasn’t enough, a package delivered to the hotel was returned opened, tampered with, and handled without any sense of responsibility or professionalism. When I tried reaching a manager about the issues — multiple times — management was completely unreachable, hiding behind “not available” or “in a meeting” excuses. I never got a single response, even after emailing the hotel manager directly

And the final insult: when Expedia contacted the hotel to request a simple, reasonable adjustment for all of this, the Millennium refused to appropriately adjust my bill. Not even the bare minimum. No accountability, no apology, nothing. Then Mr Velker had NO ISSUES making himself available to charge my credit card when Expedia called.

This place is dirty, mismanaged, and careless with guests’ property. Do yourself a favor and stay literally anywhere else. The Millennium Hotel is a disgrace to hospitality.

Business Self

4/10

Poor

22 Nov 2025

Caitlin

It seemed like the hotel was abandoned, the rooms are dirty and outdated.

8/10

Excellent

22 Nov 2025

Darren

Staff great.

Business_and_leisure

10/10

Exceptional

18 Nov 2025

Deanie

Friendly staff, clean and comfortable room, convenient.

Self

6/10

Pleasant

18 Nov 2025

Marianne

Check-in is @ 3pm. We arrived at 4:05pm and the front desk staff had a problem with the key cards. She called the IT dept and 20 minutes she was able to check us in. Then she tells me the room I reserved with a \"king bed\" was not ready, housekeeping is still cleaning it. Am I willing to take a room with two queens? No, that is not what I reserved. Once I arrived at Raleigh airport, I confirmed my check-in because I had to state what type of vehicle I was driving. This also asked if I wanted to check-in @ noon for a $30 fee. I am so glad I did not select that option. We were not given the keycard to our room that I reserved until 4:45ish. This was absolutely terrible and the front desk staff said she was going to address my dislike and the inconvenience I encountered, but I never heard back for any employee at the hotel.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Bobby

The room was great

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Carl

.

Business Self

8/10

Excellent

13 Nov 2025

Bryan

I think it would be important to keep courtesy coffee at the front desk for those that are not wanting to buy breakfast but just wanted to get a cup of coffee.