Millennium Hotel Durham

6/10

Pleasant

11 Mar 2026

Melanie

Sray there once a year. Each year the pool is closed and the bathroom has issues. Its good for business over night. Front desk clerk acted like she could care less about handicap in front of me in line and less about me.

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

Jamie

Clean place, bad cell service inside.

Family

8/10

Excellent

07 Mar 2026

Charles

Good budget friendly facility.

Self

8/10

Excellent

28 Feb 2026

Falita

The room was great but the hot water wasn't very hot. Other than that my stay was great.

Friends_and_family Friends

8/10

Excellent

26 Feb 2026

Wanda

Staff, clean

Partner

6/10

Pleasant

25 Feb 2026

Robert

The staff was courteous. The room, however, needs some major refreshing.

Partner

10/10

Exceptional

25 Feb 2026

Cora

Great!!

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Xiaonan

Friendly staffs.

8/10

Excellent

21 Feb 2026

Sandy

The room was excellent as usual. The staff was friendly and helpful. My only issue is that they required a $100 deposit on a room I had paid for already. I would be getting an amount back (everything except $20) but I am a mother of a college student and I stay when I drop her off to alleviate the 4 hour drive back at night. Sometimes I do not have the money to pay for a deposit—especially after paying for a room. Other than that policy, I really enjoy the stay and the staff.

Self

4/10

Poor

19 Feb 2026

Christopher

The room was fine. In any other hotel I’d rate the room as a 8. The hotel itself was depressing. The pool and hot tub was pretty gross and not well maintained. Everything in the hotel lobby and dining area was as dated and not very welcoming. I can’t be certain but I think people are living in one of the wings and it sort of looked like a nursing home. Overall I will not be back. Not a fan

10/10

Exceptional

16 Feb 2026

Kelly

It was clean and staff was very friendly and helpful

6/10

Pleasant

15 Feb 2026

Carrie

Water stains on walls from leak. Bedding smelled like feet. Heater for pool broke. Nice staff.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2026

Robert

Room was great, nice to sleep in a king bed. Loved the location, right by Duke University.

Leisure Pet

2/10

Poor

04 Feb 2026

Kimberly

Ll

10/10

Exceptional

02 Feb 2026

Sohnin

This is by far my favorite place now when I come to Durham I absolutely loved the bartender please give her a raise I loved the atmosphere and the staff. I would love to see more options for the tv and maybe a way for people to have gaming systems to play but other than that this place was perfect will stay again!

Leisure Partner

2/10

Poor

31 Jan 2026

Diaz

I was charged a $100 deposit 2 times due to a failed system. The room was very cold and could not keep up with the temperatures outside. I found out the I would have to pay almost twelve dollars for a very unappealing breakfast to say the least.My stay was not enjoyable

Leisure Partner

10/10

Exceptional

30 Jan 2026

Dean

Wonderful friendly staff very clean . Highly recommended.

6/10

Pleasant

28 Jan 2026

Luis M

First impressions are everything and front desk girl was horrible ! Dint even say hello her first words were Id please . Had to tell her hello and told her I had a 2 night stay reservation. Booked a 2 nights stay ! Rooms need upgrades! Also first room given window dint lock asked to be moved to another room .dint even apologize to anything and told me go grab things out if the first room . For the price is not worth it . Wish I had stayed somewhere else . Was visiting family for a weekend .

10/10

Exceptional

26 Jan 2026

Hannah

The staff is incredible! I stayed there during the ice storm and they were very friendly.

Business Partner

6/10

Pleasant

23 Jan 2026

Merit

Staff was nice. Hotel is dated and needs some work but it is very close to my daughters home so super convenient.

10/10

Exceptional

22 Jan 2026

Per

Great staff, clean rioms

2/10

Poor

20 Jan 2026

Tracy

Unhelpful staff.
Bed sheet smelled terrible.
Our room doesn't have a hair dryer. I dialed the front desk and it said \"mailbox full\" and nobody picked up.
I went down to the receptionist to ask her \"if our room doesn't have the hair dryer or is it missing one?\" She casually responded:
\"what is your room?\"
Provided my room #
\"It is missing one then\"
She said: \"I don't have one to give you now. If there is the security person, he'll find one in another room then knock on your door to give you one. The house keeping has it but they are not here.\"
What a Joke!!!
We'll never come back here again.

Business

8/10

Excellent

07 Jan 2026

Carl

Cleaning staff very efficient and cognizant of the situation for what the room needed, etc

Friends_and_family Friends

8/10

Excellent

05 Jan 2026

John

New room

10/10

Exceptional

05 Jan 2026

Aastha

Clean room, good amenities, polite staff

4/10

Poor

03 Jan 2026

Alicia

My experiences at the Millennium was not a good one. This hotel is on the list for patients and care givers of Duke Hospital. Considering we are at Duke means we are dealing with a hard live situation. I was locked out of my room due to an old door that stuck when attempting to close. I closed my door to leave and when I return the inside latch was closed on its own. It was late and there was no maintenance person available to assist. The security gentleman was a peach, as he attempted to assist the front desk agent to no avail. They both could not reach anyone on the phone to assist. Why is there not an emergency number for the employees is unthinkable. The front desk agent was graciously enough to offer a new room for the night. That was nice and all, but I did not have clothes, toiletries or my meds. I then asked the agent if I would receive an adjustment for the night. She attempted to reach her manager, who did not answer the phone. The next morning she advise me that the manager refused the refund. Why am I paying for a room that I was not able to access is beyond imaginable. I will be reporting this to the BBB, as the reason for my visit did not allow me to pivot to another hotel. I’m dealing with a family fighting for their life. This was a horrible experience. Please look forward to the BBB complaint as I think a financial reimbursement was not an unreasonable ask.

Business Self

2/10

Poor

01 Jan 2026

Tyler

Holes and cracks in wall/ceiling, could clearly tell the toilet wasn’t cleaned because there was a pee stain on the back, and they said they offer a shuttle within 3 miles but when asked, said they only offer that for hospital guests. The main reason I booked this place was to take the shuttle to and from the Duke campus, ended up having to pay for parking instead…

Family

8/10

Excellent

01 Jan 2026

Ms.Alicia

Staff was friendly and courteous very informational

Friends_and_family Family

2/10

Poor

28 Dec 2025

Marie

Terrible

Partner

2/10

Poor

27 Dec 2025

Marissa

Our first room

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Wisam

Yes

Partner

10/10

Exceptional

22 Dec 2025

Jose

Good

10/10

Exceptional

17 Dec 2025

Cheryl

The room was clean and the staff helpful and friendly.

Leisure Self

10/10

Exceptional

16 Dec 2025

Mary

Eggs, sausage, pastries, cereal and bagels

Leisure Family

8/10

Excellent

16 Dec 2025

Kerry

Clean, comfortable, quiet, reasonably priced.

Business

4/10

Poor

14 Dec 2025

jeffrey

The hotel has certainly seen better days.

4/10

Poor

13 Dec 2025

jeffrey

The hotel needs some serious renovations, and the carpets in the rooms need to have stains removed.

Leisure Self

6/10

Pleasant

07 Dec 2025

Brian

The pool and hot tub are absolutely vile! Stuff floating in it, paint flakes, dirty metal bars. It was disgusting!!! At least the staff is nice

6/10

Pleasant

07 Dec 2025

Mary

I wasn’t told until checkout that we were being charged for a facility fee. I asked what it was and they said use of pool, fitness room, etc. We didn’t use any of the facilities. We only slept overnight. I will not stay again due to the hidden fee.

Leisure Family

10/10

Exceptional

07 Dec 2025

Sharon

The rate was good. The room was clean and quiet. Great location for food and shopping.

8/10

Excellent

06 Dec 2025

Christopher

Nice & comfy! Lovely bar room for the weary travelers.

Leisure

2/10

Poor

03 Dec 2025

Pia

DONT STAY HERE!!!!!!!!!!!!!!!!!!

This was hands-down the worst hotel experience I have ever had, and that is saying a lot. The Millennium Hotel should be ashamed of the conditions they allow guests to stay in.

My room had roaches, the entire floor reeked of stale cigarette smoke, and the space was literally falling apart. Basic cleanliness and maintenance are nonexistent here. It honestly made me question whether the room had even been cleaned between guests.

As if that wasn’t enough, a package delivered to the hotel was returned opened, tampered with, and handled without any sense of responsibility or professionalism. When I tried reaching a manager about the issues — multiple times — management was completely unreachable, hiding behind “not available” or “in a meeting” excuses. I never got a single response, even after emailing the hotel manager directly

And the final insult: when Expedia contacted the hotel to request a simple, reasonable adjustment for all of this, the Millennium refused to appropriately adjust my bill. Not even the bare minimum. No accountability, no apology, nothing. Then Mr Velker had NO ISSUES making himself available to charge my credit card when Expedia called.

This place is dirty, mismanaged, and careless with guests’ property. Do yourself a favor and stay literally anywhere else. The Millennium Hotel is a disgrace to hospitality.

Business Self

4/10

Poor

22 Nov 2025

Caitlin

It seemed like the hotel was abandoned, the rooms are dirty and outdated.

8/10

Excellent

22 Nov 2025

Darren

Staff great.

Business_and_leisure

10/10

Exceptional

18 Nov 2025

Deanie

Friendly staff, clean and comfortable room, convenient.

Self

6/10

Pleasant

18 Nov 2025

Marianne

Check-in is @ 3pm. We arrived at 4:05pm and the front desk staff had a problem with the key cards. She called the IT dept and 20 minutes she was able to check us in. Then she tells me the room I reserved with a \"king bed\" was not ready, housekeeping is still cleaning it. Am I willing to take a room with two queens? No, that is not what I reserved. Once I arrived at Raleigh airport, I confirmed my check-in because I had to state what type of vehicle I was driving. This also asked if I wanted to check-in @ noon for a $30 fee. I am so glad I did not select that option. We were not given the keycard to our room that I reserved until 4:45ish. This was absolutely terrible and the front desk staff said she was going to address my dislike and the inconvenience I encountered, but I never heard back for any employee at the hotel.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Bobby

The room was great

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Carl

.

Business Self

8/10

Excellent

13 Nov 2025

Bryan

I think it would be important to keep courtesy coffee at the front desk for those that are not wanting to buy breakfast but just wanted to get a cup of coffee.

2/10

Poor

11 Nov 2025

Lori

If I could give this hotel a zero I would. My room had bed bugs and they gave me a free breakfast. What they should have done was not only give me a different room the second night, but also refund the room that had the bed bugs in it.

Leisure Self

2/10

Poor

10 Nov 2025

Russ

This is the dirtiest hotel I've visited. I found cockroaches in my room, the tub had hair in it, the toilet wasn't cleaned, and the hotel didn't even have my reservation information when I arrived. They also have a ridiculous policy of keeping your security deposit based on how many days you stay. Use some of that money you kept from visitors to hire a cleaning company; your hotel is disgusting. I will never stay here again, and I will never recommend this hotel to anyone.

Business

6/10

Pleasant

10 Nov 2025

Erica

It was ok the tub was dirty

Partner

4/10

Poor

09 Nov 2025

John L

My recent stay at the Millennium Hotel Durham was disappointing. The room definitely needed some attention — the bathroom door was off its track, and the privacy curtains didn’t close properly. Housekeeping wasn’t much better; they replaced the towels but didn’t make the bed or empty the trash.

When I brought this up to the person at the front desk during checkout, his response was, “I don’t know anything about that,” which wasn’t very reassuring. Overall, the hotel felt poorly maintained, and the service didn’t meet the level I expected.

Friends_and_family Friends

4/10

Poor

09 Nov 2025

MOLLIE

All towels taken and not replaced; had to go to desk for towels since housekeeping left at 3 pm. Safe had to be repaired. Blinking light in bath. Hallway carpets were stained and gross

Leisure Self

8/10

Excellent

09 Nov 2025

Vicki

Where we stay while visiting Durham. Somewhat dated, but very comfortable, and reasonably priced in comparison.

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Charles

Good room for the price and location. The front desk was friendly. I had to ask for new towels and cups after they cleaned my room. The property could use a refresh. The hot tub is not working, the hotel should have listed this when advertising.

6/10

Pleasant

07 Nov 2025

Sheryle

Room was quite nice layout. There was dirty tip and nail file under chair. Curtains had straight pins in them. That was a fun dose of peroxide.

Beds as a bit too soft. There is no FREEZER! So couldn’t refreeze my cold bag for my
Insulin and shots.

They didn’t have a do not disturb sign. Maid came in despite we said no service. Didn’t make the bed or vacuum just took towels left is two
No wash cloth.

Also break fast I paid for was worse than fast food breakfast. Lady at the counter yelled at
My husband when he went to a drink stand (he doesn’t drink coffee or tea). But today other were offered juice.

Eggs are wet. Meat was good. Beautiful place needs tlc and better food

Also hot tub is broken no one said anything. And we were supposed to have water bottles in our room we didn’t and person above us had window wide open smoking pot out of it. I am allergic and had a migraine so bad.

Also. We called From Duke hospital. I was getting surgery. Used the shuttle. We’re told ar 3:27 it stopped at 3. Online and in a paper given to me it runs til 4 (same driver had a major accident Friday am making a left hand turn).

I appreciate the shuttel a lot. But inconsistency in hours when it’s the way I can leave the hospital post surgery? My husband had to walk back to get the car to come
Get me.

But I got charged for amenities I couldn’t or didn’t have access to.

As I said stunning property but very run down. Needs new beds at leave. Too soft.

10/10

Exceptional

06 Nov 2025

Gregg

Everything was as expected. Lovely facility in a nice area. Cecilia at the front desk was both friendly and helpful, thanks !!

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Al-Samad

Consistently fabulous. It is easily our favorite place. Love it.

Partner

2/10

Poor

04 Nov 2025

Roberta

The room was dirty, there was no wifi nor phone service. The microwave was two halls down. The staff was so rude and dismissive. They charged me an additional $100.

Business

8/10

Excellent

02 Nov 2025

James

Didn’t pay for breakfast

Friends_and_family Friends

2/10

Poor

31 Oct 2025

Tery

The room was still occupied, the bed had been slept in and was umade. the shower had just been used. I was so shocked that after having traveled, it didn't occur to take photos. The concierge Eva was lovely, that the room was still occupied was not herfault. I want a full refund.

10/10

Exceptional

30 Oct 2025

Susan

The room was clean. A very helpful receptionist finally got me checked in after Expedia had not confirmed my reservation. Her name was Eda.

Leisure Self

10/10

Exceptional

29 Oct 2025

JOHN

the staff was very friendly and helpful during my stay. the room was very roomy and comfortable.

Leisure Friends

2/10

Poor

26 Oct 2025

David

Almost 90 mins to check in

8/10

Excellent

25 Oct 2025

Kimberly

Great staff! Friendly. Disappointed that the hot tub was not operational. Great location to what I needed

Self

8/10

Excellent

21 Oct 2025

Teisha

Smell was mildewy in some areas. Had to contact the desk about no remote. Took 2 days to get one.

10/10

Exceptional

20 Oct 2025

Derrick

Wonderful. Will stay again!!!

Leisure Family

8/10

Excellent

20 Oct 2025

Maria

The hotel location is very convenient for Duke events and very close to Durham downtown. Lobby is very nice, well decorated and maintained and our room was very spacious, with a well equipped bathroom (shampoo, conditioner, body wash and body lotion). The only negative part: the strong smell to chlorine in the lobby from the pool. I would request a room in higher floors for that reason. Ours was in second floor and it was perfectly fine. Overall, I am going to make this my to-go place for my trips to Duke! Great value!

4/10

Poor

20 Oct 2025

Sharka

I was double charged even though I paid on Expedia. Still working to get my money back and was told it was the hotel error but I would need to dispute through my bank.
The staff was nasty at check-in told me they didn’t have any rooms available then mysteriously found a room. She never made eye contact or even acknowledged me.
Had I not already paid I would’ve went somewhere else.

Business_and_leisure Self

4/10

Poor

19 Oct 2025

Rachel

I was very disappointed in my room and the customer service. I checked in Thursday evening to find no hand soap, body soap, or shampoo in my room. I called down to the front desk after checking in and was told that they had no soap at the front desk. So I asked when I would be able to get soap she said in the morning at 7. 7am roles around and I call down to the front desk no answer. I call again at 7:15 no answer. I go down at 8am and stopped at the front desk on my way out to find that they still did not have any soap or shampoo. I very politely explained what an inconvenience this was and asked if anyone would be able to help me. She said she would make a note and that there should be soap in my room when I get back. I came back after a long day at school around 5pm went right to the front desk. Asked for soap again… still no soap at the front desk. I was very frustrated at this point and considered leaving but decided to give it one last chance. She made a phone call and I finally was met at my room with soap, shampoo, and body wash. After checking in Thursday evening I did not have soap until Friday evening. So I would not recommend this place and will not be returning as I barely received and apology or any customer service around this situation. How can a hotel not have soap? Also the room smelled musty and the sheets barley covered the mattress.

Business Self

6/10

Pleasant

19 Oct 2025

Bobbie

we reserved a deluxe King. They gave it away before we got there even though we told them what time we would be checking in. The room was rundown. There was rot in the windowsill, and the bathroom was dirty. There was mold in the shower and bugs. The young lady at the front desk was very accommodating and apologetic. She did a great job. That was the best experience from the whole stay.

Leisure Family

2/10

Poor

19 Oct 2025

Victoria

The pictures online are a misrepresentation of how filthy this hotel is. The carpets are coming up in every hallway and are stained black from mold on all sides. My room had stains (body fluid and other) everywhere. Every piece of furniture, doors, and walls were dented and stained. The place reeked of mildew and smoke. The bed was incredibly uncomfortable and people were walking and playing music at all hours of night. I only stayed one night and checked out two days early. I’ve sent multiple emails to the manager with no response back.

Business

8/10

Excellent

18 Oct 2025

Paul

Stayed on 3rd floor and room was completely quiet and able to be darkened to the point we were able to rest very well at all times of day. There was a couple of small issues but mentioned to friendly staff and they took care of immediately. It was a great and comfortable stay!

Partner

6/10

Pleasant

17 Oct 2025

Timothy

NA

Leisure Self

10/10

Exceptional

17 Oct 2025

Benjamin

Nice

4/10

Poor

15 Oct 2025

Debbie

The bed was not very comfortable and they gave us three euro pillows which was
ridiculous. The breakfast was pitiful and a waste of money.

Partner

10/10

Exceptional

13 Oct 2025

john

Staff, such as it was, was great. Unfortunately, for some reaon (probably understaffed and unable to fill) tjere was no manager available for this Indigenous People's Day weekend. A biker, cosplay, and some other convention was going on, as well as a wedding. ONE night audit on for the weekend! SERIOUSLY!?!?! Poor thing ran around doing her very best and calm the whole time. Shout out and congratulations on a job well done, Melissa!
However, the hostel is dated, and while pretty much spotless, it is in disrepair. The carpets are worn, and bleached in places, counter tops are coming off the wall, television is out of date on the programming, with a line going up the middle...some kind of graphics defect, toilet paper holder pulled out of its bracket onto the floor, and one elevator was out of order, the secind one barely functioning. Most folks ended up taking the stairs. There are no designations as to what floor you are on in the stairwell. Thankfully, its only 4 floors!!! The hot tub was out of service, and the pool heat and filtration was off. I spent 2 days trying to get it unlocked. The staff on service had no clue as to why it was closed, but rumor had it that it was because of the short staff and the amount of business taken in for the weekend. Whew!

Leisure Family

10/10

Exceptional

13 Oct 2025

Matt

The room was huge and bed was very comfortable. The counter in the bathroom wasn’t the cleanest but everything else was clean.

4/10

Poor

10 Oct 2025

marie

didn’t see any kitchen

Business

4/10

Poor

10 Oct 2025

Maureen

Front desk staff did not seem to care about anything, room smelled terrible and caused allergy issues the whole time, pool not heated as advertised, no hot tub as advertised as it was drained and no one knew why, lobby smelled sickening sweet aroma, not pleasant- will not recommend. Plus we have a random charge on our credit card with no explanation given.

Leisure Partner

4/10

Poor

08 Oct 2025

Yvonda

Outdated

Friends_and_family Friends

8/10

Excellent

06 Oct 2025

casey

Nice stay would recommend

Partner

4/10

Poor

05 Oct 2025

Heeth

The staff was nice but the hotel is definitely not like the pictures in the website. It's run down and not well maintained. The website lists breakfast included but they wanted to charge $12 for it and on top of that we went at 800 am (open to 10) and there was very little food on the buffet. The room was a bit smelly like old musky carpet. 2 of the bulbs burnt out so the lighting wasn't very good. We always look for hotels with hot tubs and there was no water in it and from the looks of it, it was shut down for a long time with zero intent to fix it. When we got there they were working on the elevator and we had to walk around to the backside to get to our floor. The bed was actually comfortable but the pillows were over stuffed or flat. For 3 of us they gave us 3 towels and 1 wash cloth. The second day we asked how keeping for more and they gave us 2 wash cloth instead. Seriously not kidding. Overall i would not stay again

Leisure Family

10/10

Exceptional

05 Oct 2025

Jared

Staff was friendly, lobby & room was clean

Business_and_leisure Family

10/10

Exceptional

04 Oct 2025

William

Our room was somewhat dated with the old school step in tub and curtain but the space provided more than made up for the noisy air conditioner.

Leisure Family

2/10

Poor

04 Oct 2025

Steve

Do not recommend.

Your paid reservation means nothing. They will overbook the hotel will leave you out to dry with no care and now I’m having to fight to get my refund. Would not recommend this place to anyone.

Self

6/10

Pleasant

03 Oct 2025

Laurent

Humid room du to recent carpet cleaning. Carpet still wet from cleaning. Strong unpleasant smell

Self

6/10

Pleasant

01 Oct 2025

Tommy

Ok hotel but needs some updates

Nice hotel, bathroom had some peeling wallpaper and shower rod was curved and didn’t have nubs on it so curtain wouldn’t stay shut. Hotel area isn’t in the best area and parking lot lights were dim. Lots of iffy people hanging outside hotel.

Friends_and_family Friends

8/10

Excellent

28 Sep 2025

Luis

Location

Business Self

6/10

Pleasant

28 Sep 2025

Corey

This hotel's best days are in the rear view. Our room was clean and inexpensive. But the common areas are WORN.

Partner

2/10

Poor

28 Sep 2025

Jim

Felt fraudulent, not clean and fraudulent prices

Check in: barely spoke English, not personable, messy front desk, deceitful charges, $68 dollars more at checkout, unclean hallways etc, bathroom door was a barn door which did not close, not one friendly person to include check in, check out and breakfast. Walked into breakfast with vouchers and first contact was barking a price for breakfast, conference area
was done well, presented well

Business

10/10

Exceptional

27 Sep 2025

Al-Samad

Beautiful property, great amenities. Met some really nice folks at the bar, the jacuzzi and pool were excellent. Staff was very friendly. Definitely will be staying here again!

Partner

6/10

Pleasant

26 Sep 2025

JaQuan

It’s was ok

Leisure Family_with_children

2/10

Poor

26 Sep 2025

Farron

The room smelled of cigarettes. There was no soap or shampoo in room. The bathtub was dirty. The room next door played their tv extremely loudall night long.

Business_and_leisure

8/10

Excellent

26 Sep 2025

Mary Jo

Easy check in

6/10

Pleasant

22 Sep 2025

Jairo

I made the reservation and payment via Expedia but at the time of arrival at the hotel, they didn’t have any information about my reservation. The lady at the front desk was diligent and resolved our issue. The hotel charged my card despite the fact that I had already made the payment on Expedia. The room was dirty as well.

10/10

Exceptional

21 Sep 2025

JaQuan

Great

Leisure Partner

6/10

Pleasant

19 Sep 2025

MISTY

Mechelle at check in was absolutely rude and not helpful. They didn’t have my reservation from Expedia, she was no help in resolving the issue other than to tell me I had to call them. She was busy texting on her phone and kept walking outside while I was trying to resolve the issue.

Leisure Partner

2/10

Poor

15 Sep 2025

Bartosz

Booked through Expedia and there was a lot of additional charges when we checked in. Room had a smell to it that was not great.

Leisure Partner