Unscripted Durham

8/10

Excellent

03 Mar 2026

Nydia

Doors had holes at the bottom that allowed the light to come in and probably critters (I didn’t see any). The outdoor deck was nice and sunny.

Partner

8/10

Excellent

02 Mar 2026

Kelley

Very close to the Durham Convention Center which is where our event was. Convenient to restaurants and shops. Quiet despite being amid the busiest part of downtown.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Donald J

Clean, quiet room with comfortable bed. Very good location to shops and Carolina Theater. Multiple up charges were a shocker, especially the $25 parking fee when staying there.

4/10

Poor

01 Mar 2026

Tanya

We did not have an excellent stay.
I was not able to speak to a person when we left this morning, as the desk was unattended.

1) malfunctioning fire alarm caused evacuation Saturday. No big deal, things happen. We left and met friends for lunch. However nothing was communicated to us on our return about the cause/result.

2) warning posters on the entrances that the fire system was not working properly - on which something was meant to be circled, but wasn’t. Again, no communication from staff. Our rest Saturday evening was very uneasy.

3) another fire alarm Sunday at 8:30 am. This one was cut off abruptly, so we didn’t evacuate. However, we were not planning to be awake that early and were unable to relax.

4) We were told it was $25/day for parking at check in, which should have been communicated sooner. But whatever. It is what it is.
However, there was a street festival on Saturday that made it impossible for me to return to the parking garage. So I parked three blocks away on the street, despite paying for hotel parking.

5) the breakfast choices offered in the studio were overpriced for what they were offering. We ordered delivery from Panera instead, and for the same $25 it would have cost for two breakfasts at the studio we had two breakfasts, drinks, delivery fee, and tip.

6) posters everywhere indicated entertainment Friday and Saturday night. We saw none of it.

The room was comfortable; we loved the walkable area. But there are other choices nearby.

Partner

8/10

Excellent

23 Feb 2026

Asia A

Great location downtown with easy access to most of the city and amazing restaurants. Clean and quiet. Staff was friendly, welcoming and helpful

Self

10/10

Exceptional

19 Feb 2026

Christy

Loved how centrally located this hotel is, loved acted to the parking garage without having to take an elevator, loved it in general. Thanks!

Partner

2/10

Poor

19 Feb 2026

Tamara

issues with the tv 2 of the 3 days; bar staff was not pleasant and very unaccommodating. had to request more towels as there were only 2 in the room. the mini split was very hard to keep at a moderate temp, either too cold or too hot. was not pleased with the property. i felt for a hyatt it was not up to expectations

Family

10/10

Exceptional

19 Feb 2026

Madeline

Clean room, friendly and helpful staff, central location to everything, great decor! We thoroughly enjoyed our stay!

10/10

Exceptional

18 Feb 2026

Donald

Staff, clean room and convenient location

Partner

8/10

Excellent

17 Feb 2026

Sean

Friendly staff

Business_and_leisure Family

8/10

Excellent

16 Feb 2026

Stephen

Always a nice place to stay in Durham

Self

8/10

Excellent

12 Feb 2026

Clifford

Room was clean. The mattress was too soft and the pillows were too large, this gave us neck issues. There was no Microwave.

Partner

4/10

Poor

06 Feb 2026

Vonshinta

This hotel kept my deposit and also charge me for breakfast that was supposed to be free. I have my receipts

6/10

Pleasant

05 Feb 2026

Vonshinta

They charge my room for breakfast and it said free breakfast on booking.

6/10

Pleasant

28 Jan 2026

Dane

Its a very quirky hotel. The interior room is tiny and didn't have a window. So I got upsold a room with a window it was still small but its only accessed via outdoor walkway which stinks when it is only 20 degrees outside. Checkin also took forever since their card reader wasn't working. Last there's a loud train at midnight and dumpster pickup at 4a.

10/10

Exceptional

23 Jan 2026

Phillip

Great place

10/10

Exceptional

22 Jan 2026

Dean

Fun

10/10

Exceptional

21 Jan 2026

Elizabeth

Super comfortable beds. Great staff and parking.

Friends_and_family Friends

8/10

Excellent

18 Jan 2026

Brennan

Windowless room. Weird.

10/10

Exceptional

10 Jan 2026

William

Nice clean room, beautiful view over the pool and city center, staff was friendly, and it was centrally located to plenty of good restaurants, shopping, and the Carolina Theatre. Will definitely stay again!

Partner

4/10

Poor

10 Jan 2026

Inga

Staff was great. But no hot water on my second day, also the room was damp because of the ventilation. Not enough towels either.

Business Partner

6/10

Pleasant

08 Jan 2026

Paul

Great location and cool building from the outside, but inside it feels cold and deserted. Room is the antithesis of cozy- high ceilings and poor lighting. Also hard to adjust temperature. Would not stay there again.

Self

10/10

Exceptional

07 Jan 2026

Kristine

Everything was absolutely wonderful .. front desk young man upon arrival was very very helpful! He is a great person and deserves to be recognized as a wonderful lead for customer service and I’m so sorry I can’t remember his name but he was absolutely lovely

10/10

Exceptional

02 Jan 2026

David

Easy parking though if you have a large SUV, it might be a tight fit. Great location to several eating options and DPAC. Quirky motel style hotel. We stayed on the pool floor and it was Igloo season and music was playing. Staff was friendly and helpful. The beds were comfortable as were the pillows, we slept well. We’d definitely stay there again.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Jeffery

Everything was great. Everything was in walking distance. I didn’t have to move my car.

10/10

Exceptional

29 Dec 2025

Andrew

Love the location of the hotel, and the availability of parking and walkable amenities

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Ben

The door lock was broken and they issued us a new room. They also upgraded us for free because of availability. Staff were very friendly and helpful.

Leisure

10/10

Exceptional

22 Dec 2025

Paul

We stay here at least annually and always will.

Leisure Family

8/10

Excellent

14 Dec 2025

Elizabeth

Location is great, right in the middle of downtown. The rooftop bar with \"igloos\" is great. Very nice staff.

8/10

Excellent

29 Nov 2025

Kimberly

Pleasant staff but not overly friendly. Room was spacious and clean. Pool area was cute. Hate paying to park but expected expense as we were downtown. Great location / lots of walkable fun things to do and see.

Leisure Family

6/10

Pleasant

23 Nov 2025

Craig

The staff was courteous though the chicken progress was fairly long as they were distracted by some issues with another guests room.

Our room was extremely small, much smaller than the other three rooms people in our group had but it was adequate. It could have been cleaner, there was still trash on the floor from the previous guests but overall it was comfortable.

Love the location, lots of things within walking distance

6/10

Pleasant

22 Nov 2025

Gary

While the staff didn’t create the problem, their excuses did! Came to property @ 2:40. Front desk, which was (1) person with a laptop😂 Was told check-in was not until 3:00. Came back @ 3:10 and there were an abundance of people in line. At that time the only excuse was that they had a busy day before & the rooms were still being cleaned. I was 4th that was finally checked in, which was at 4:30. The apparent reason for the delay was that the employees that performed the room cleaning were not @ work as US Border Control had been in the Raleigh/Durham area. Tell the truth and not give BS excuses... no one there to clean the rooms! Guests were given a free pass for breakfast the next morning. Came the next morning and there was (1) person in breakfast area working and (3) others guests in the area. Stood @ counter and FINALLY the manager of the hotel came and took our order. We were given our drinks and we proceeded to a table. After 30 minutes I asked where was our food. Deer in headlights response…you ordered what? Explained and after another 10 minutes later received our food which was (2) breakfast sandwiches. Before leaving asked for final bill as I had checked out before breakfast. The breakfast was charged to my bill. Told the front desk that it should have been at no charge & charges were taken off. Cool place, but staff…NOT!

4/10

Poor

21 Nov 2025

Nevil

Not really a hotel so much as a glorified Airbnb with a bar
Plenty of people grouped regularly in the lobby at 5 pm waiting for a 3pm check in
Watch out for additional “resort” and “destination” fees on check out

Business Self

6/10

Pleasant

21 Nov 2025

Terry

Wait,wait, wait for everything

Partner

10/10

Exceptional

17 Nov 2025

isaiah

Nice

6/10

Pleasant

12 Nov 2025

Claudine

The hotel has a really unconventional setup, rooms either don't have windows, or halfwalls with the door (very much like motels) and its quite noise so your options are not really great.

6/10

Pleasant

08 Nov 2025

Lisa

Great location and lots of restaurants and activities nearby. However, I had booked a king room a couple of months ago, but when we checked in, I was told they were sold out and so they offered a queen room with no other options. We still had to pay $25 for parking and he offered a drink to make up for it. Then, there was only a partial roll of toilet paper in the room and didn’t realize this until settled in and refrigerator wasn’t plugged in so we had to plug it in and wait for it to cool but had cold drinks we needed to put in it. We could have called and had them deal with it and bring more supplies, but when you are paying over$300/night you expect the room to be ready and functional.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Janice

Staff was nice, room was large and very clean, location was excellent

Business Self

6/10

Pleasant

02 Nov 2025

christopher

The rooms were ok. Nothing great. The outside of the rooms really looks run down. The staff was not very helpful. They gave us a list of restaurants in the area on the day we left. There is no breakfast at all. One coffee pot. So no decafee coffee. No juice. No nothing. Holiday in. Is a better hotel. I would stay at any hotel besides this one.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Robert

Great location for attending shows at Carolina Theater. Safe area with lots of dining/drinking options.

Partner

2/10

Poor

27 Oct 2025

ebony

Dirty linen. I had to move rooms. Very unfortunate.

Business_and_leisure Self

10/10

Exceptional

27 Oct 2025

Craig

Great Spot

Business_and_leisure Family

2/10

Poor

24 Oct 2025

Elgin

Just not Happy with this Motel … all room doors are on the outside of the room … we have been locked out 3 times … leaving us stuck out side in the cold Becky’s the room key dose not work … this has been a nightmare

Leisure Family

6/10

Pleasant

20 Oct 2025

Samantha

Clean room. Not a lot of service or amenities that I expected from a Hyatt hotel. If you’re looking for a clean well located place to rest your head - this will work.

Central location is great but if you are worried about noise this isn’t the place to stay.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

SHANIKA

I stayed at Unscripted Durham for one night while in town for the Chris Brown concert. Overall, it was a clean, comfortable and simple stay. The location is definitely a plus. It’s within walking distance to restaurants and coffee shops, which made it really convenient.

Parking is $25 per night, but you do get unlimited in-and-out access, so that was nice. The room itself was pretty basic but did exactly what it needed to do for a short stay. Nothing overly fancy, but comfortable and clean.

Would I stay here again? Yes, especially for a quick trip or concert weekend.

Leisure Self

4/10

Poor

19 Oct 2025

mark

Pretty basic Motel level property

As long as you don't expect anything more than what you would find at a mid-range motel-it's fine. Very basic rooms, somewhat noisy, nothing to write home about.

Partner

4/10

Poor

19 Oct 2025

mark

All the charm of a mid-level motel

Unfortunately the choice of hotels in Durham is pretty terrible. The Unscripted is basically at the level of a mid-range motel. Very basic and uninspiring. As long as all you are looking for is just a clean motel room-it's fine. If you want something more luxurious (as we did) then it's a disappointment.

Partner

2/10

Poor

17 Oct 2025

Kay

When we arrived, we were told one of the rooms we booked was not available and they have no backups available for us because they well oversold. I had a reservation for 2 rooms, both with 2 queens to accommodate 7 guests but they had nothing else available except for a single queen- accessibility room and they might be able to add a cot but it would be against fire code. We opted for the full refund. I don’t think I will be booking through Expedia or Hyatt again anytime soon

Leisure Friends

6/10

Pleasant

05 Oct 2025

Kathleen

Great staff and location, but the hotel's age is showing. Renovations are needed to eliminate dampness and odor.

Self

8/10

Excellent

03 Oct 2025

Tim

Cool hotel, great thai restaurant around the corner. I wouldn't waste my time to visit Durham unless I had to go.

Business

6/10

Pleasant

01 Oct 2025

Roxanne

Very poor service and amenities. Plus too “modern” without comfort.

Leisure Partner

8/10

Excellent

01 Oct 2025

Glenn

Our room (201) was comfortable, clean and had nice natural lighting. The spacious bathroom and products were much appreciated. The hotel lobby could use a refresh as it didn’t match the light and brightness of the room. The garage could use a serious power wash and a repaint but it was explained to us that the garage was a separate operator from the hotel. The hotel’s central location can’t be beat.

Leisure Pet

10/10

Exceptional

28 Sep 2025

William

Great for walking to downtown shows.

Leisure Self

10/10

Exceptional

28 Sep 2025

Jen

Awesome location. Very cool atmosphere. We were there for an art event and it was loud in the area. If you are looking for a quiet stay - this is not it. But if you are looking for a fun, upbeat atmosphere - book it now!!

Business Family

10/10

Exceptional

15 Sep 2025

Dean

Very nice receptionist staff

10/10

Exceptional

14 Sep 2025

Catherine

Great

6/10

Pleasant

14 Sep 2025

Joseph

They asked if I wanted my room serviced. I have never had any hotel ask this

Leisure Partner

10/10

Exceptional

13 Sep 2025

Jasmine

I enjoyed my stay, rooms were clean , property is well kept but it’s definitely a remodeled motel with good decor.

Leisure Friends

10/10

Exceptional

12 Sep 2025

Frank

Great visit..the downstairs bar and restaurant and bar was either not open or nobody went there, but this is a fun place

Leisure Partner

10/10

Exceptional

09 Sep 2025

Tom

I am super proud man made you feel happy to be there

Business

8/10

Excellent

08 Sep 2025

Dave

Room over the was noise.
They said breakfast included it was for one person two check in.
The girls in the front were very nice

Partner

8/10

Excellent

02 Sep 2025

Jean

This hotel is a well done retro reno place. It is a former old-fashioned motel with rooms surrounding the outdoor pool. There are lots of great eateries and it is a very convenient walk to DPAC.
The property has lots of amenities, including yoga, room service and a poolside bar. The only downside to this is that there was a dj at the pool during the afternoon, and it was so loud that, even with our door closed and pillows over our heads, we couldn't block out the sound. However, it did make for a very communal atmosphere.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Seondong

Always love to come back to this hotel.

10/10

Exceptional

28 Aug 2025

Thomas

Was walkable to Bulls stadium. Bed was very comfortable. Liked the retro theme of hotel . Staff was very helpful.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Jeremy

Great customer service from front desk staffs

Business Self

10/10

Exceptional

17 Aug 2025

Melanie

The staff were very professional and courteous !

10/10

Exceptional

03 Aug 2025

Jeneva

Staff was awesome & room very clean.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Zachary

Fun little Hotel.

Fun little hotel. Geared more towards adults. Lobby turned into a night club. Pool area nice but trying to hard to be resort with a pool area that small. I liked the views, location, and style of hotel. Would stay again.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Ryan

In a fantastic location, unbeatable if you’re in Durham. Driving distance from major attractions. Parking was easy. Pool is fantastic, was fun to head to it any time and was open late. Very friendly bartenders at the pool! Drinks were great, food looked good didn’t have any. I will say it was pretty hard to get the VIP breakfast tickets, but once we got it, not too bad a of a deal especially if you’d be traveling solo. Room was roomy and clean, had a slight smell of sulfur??? Nice and quiet though, even with the hotel parties and pool right by the room.

Leisure Family

10/10

Exceptional

20 Jul 2025

Allen

Great spot to stay if you’re going to a show at the Carolina Theater or DPAC. Both of the night time bartenders were great. We also really enjoyed the DJ.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Jamie

Front desk staff were the best!

Leisure Family

10/10

Exceptional

10 Jul 2025

catherine

Great location

Room was clean when I arrived but staff quickly took care of it for me and within
an hour I was checked in.

10/10

Exceptional

07 Jul 2025

Jodie

Terrific location, beautiful pool area, and very friendly staff!

Leisure

6/10

Pleasant

02 Jul 2025

Thomas

OK Stay

Place could have been cleaner. Parking fee at checkout was confusing and not explained wee
ll. Very unlikely to stay there again.

Partner

2/10

Poor

30 Jun 2025

Jessica

Great staff! EVERYTHING else was horrible. We get to our room, fully unpack, AC isn't blowing cold and I step in a large gross wet spot on the carpet. We asked for additional towels to lay down and for maintenance to come look at the AC that was obviously leaking. We were told the AC would have to be removed from the wall bc the drain was blocked. Things happen, I'm just frustrated that we had to repack to move rooms. Thomas brought us our keys personally and moved us to a room very close on the same floor. Great! The air worked perfectly!! However.... the toilet would not flush half the time. We had to take the tank lid off countless times to add water to get it to flush. By this point we are over it, we were staying two nights and I was so tired of complaining, so we just made it work. My biggest complaint comes to the pool \"bar/restaurant\" that was advertised prior to booking... that's a joke. This hotel showed images of beautiful drinks and plates of food out by a sunny pool! THIS was the entire reason I booked this hotel in the first place. Such false advertisement that I'm still mad I wasted my money. The pool bar doesn't even open until the sun goes down... By this point we were officially OVER THIS HOTEL!!!! Only reason I'm even giving the place one star is bc of the AMAZING staff you have that had to work way too hard trying to make things right. They deserve a raise.

Business_and_leisure Friends

4/10

Poor

29 Jun 2025

Sean

The staff was super friendly, but we were not happy with our room. It was very damp throughout our stay and our shower was not cleaned at all. There were numerous long dark brown hairs on the wall. It also seemed weird that there was only one desk chair and no other seating in the room. Lastly, though not that important, the bar does not have a cocktail menu.

10/10

Exceptional

25 Jun 2025

Bethany Grace

Very nice.

10/10

Exceptional

13 Jun 2025

Bridget

Super helpful staff,

Leisure Friends

4/10

Poor

13 Jun 2025

Charles

AC not working.

Air conditioning was not working. Reported to desk, when we went out. Returned at bedtime, still not working. Was not offered another room . At checkout, I inquired about a discount or refund. Was offered points towards a future stay. Won't be a future stay.

Partner

8/10

Excellent

06 Jun 2025

Maria Linda

The property was convenient to DPAC. Surprised to be charge Destination Fees and Parking. These charges should be disclosed.

Leisure Partner

8/10

Excellent

01 Jun 2025

J.

Hotel was easy to check in and out of.
The room was very comfortable and clean.

Self

10/10

Exceptional

31 May 2025

Raquel

Great location.

Leisure Partner

10/10

Exceptional

28 May 2025

Genevieve

Our stay was phenomenal. We only stayed for one night on a road trip with our 8 month old golden retriever. They were super dog friendly and went out of their way to send dog friendly restaurant recommendations and gave her a bag of branded treats. I thought I was going to not like the internal no window room but I didn’t even notice that it wasn’t there!

Will definitely stay again on another trip to Durham.

Partner

6/10

Pleasant

25 May 2025

Kim

It’s okay. Kind of reminds of an old beach motel. The pool was extremely dirty but it was windy as all get out that day. Rooms were fine. Staff was excellent and extremely helpful.

Leisure Partner

10/10

Exceptional

24 May 2025

paul

The staff are amazing ... best place to stay in durham ... 5 stars all round

10/10

Exceptional

19 May 2025

Alexis

Love it!

The Unscripted Durham is a hotel I see often when I come to town and have always wanted to stay here. It did not disappoint!!! My boyfriend and I traveled from Philadelphia and the room was just what we needed after our long drive. Our clean, comfortable, spacious room overlooked the Bull downtown and pool area. The staff were very friendly and knowledgable and we felt right at home away from home.

Friends_and_family Family

6/10

Pleasant

17 May 2025

jamir

It was honestly a great stay nice bed. Nice TV nice area. One thing I didn’t like is why does the shower not have a door? I didn’t get that part water all over the floor everywhere but other than that pretty dope spot.

6/10

Pleasant

12 May 2025

Debra

Location & comfort great.Service needs improvement

Had to request shampoo & conditioner as none in room. Very basic set up for price - knew it was windowless but still paid $800 for 2 nights as went to an event. The TV only worked for first night - requested service 3 times and was told they would be at room shortly but no one ever arrived. Could not access Amazon or Netflix either. The TV was located to right of bed - but the bed faces forward so awkward setup. Had prepaid parking but had failed to give us a code to scan when left parking lot so paid extra. Offered a free VIP breakfast downstairs and only one staff member working doing the ordering, cooking, waitressing and fulfilling other orders. Poor woman was working really hard. Waited 35 mins and left as restaurant was filling up and people getting antsy
The positives were amazing location downtown and really comfortable bed. Just disappointing service and amenities for the price. Staff were helpful and pleasant every time we approached them but eventually we just accepted were not getting any requests fulfilled so didn’t spend much time in room

Partner

6/10

Pleasant

09 May 2025

Robert

Expected more for what we paid. They had an overpriced breakfast.

Friends_and_family Friends

4/10

Poor

09 May 2025

Natalie

Will not be returning

10/10

Exceptional

05 May 2025

brian

The receptionist was awesome, friendly and helpful. The website said the pool wasn’t open yet which was untrue for guests staying there, it was closed for visitors until a later date.
VIP included breakfast which was very limited but coffee plentiful, and the host for breakfast was delightful. They stored my luggage for a few hours, it felt safe and the receptionist was very helpful and accommodating!

Leisure Self

8/10

Excellent

23 Apr 2025

Katrina

Well first room I was given was not clean so I was placed in another room. I was satisfied with that and the staff was apologetic and accommodating. Thank you for trying to redeem yourself. I appreciate that.

Leisure Friends

10/10

Exceptional

20 Apr 2025

Sarah

Great location

Very friendly staff and very convenient to DPAC. Will definitely stay again!

Partner

4/10

Poor

20 Apr 2025

LAURA

not a good stay

The Friday and Saturday service desk reps were great. However, the room air conditioner and room telephone didn't work despite the maintenance person's attempt to fix them, TV apps like Netflix didn't work because the internet service was poor, so I had to walk down to the front desk, and there was no soap in the shower dispenser. Plus, I tried to use a food voucher on Saturday at 9:30 am, but they ran out of the sandwiches I wanted and didn't offer a reasonable substitute or compensation.

6/10

Pleasant

20 Apr 2025

Robert

Cool Bull City vibe but beware of fees

Unscripted is centrally located in downtown Durham - a big plus if you're in the mood to walk the city. We enjoyed our stay but do not expect a very updated hotel with modern amenities. The real letdowns that will likely make this our first and last stay was the surprise $15.00 per day 'Destination Fee' (which was not mentioned or made clear on Hotels.com), and no clear mention of breakfast availability for us. But hey, at least the $25.00 per day parking fee is mentioned up front. Luckily, many restaurants are within walking distance, and we enjoyed some really good food & beverages.

Partner

4/10

Poor

10 Apr 2025

L

Terrible experience

We visited your hotel in January and had a very positive stay. So positive that we invited our friends to join us for this most recent stay. We waited in line quite a while to check in. Once checked in the Receptionist had very little knowledge of charges he was applying and seemed very confused. We checked in ok. Our friends were told, with a confirmed room, that there was no room for them and the hotel had upgraded them but they would have to pay for the upgrade. When our friends said that did not make sense, they were then told that there was no room for them! We had 5:00pm dinner reservations, prior to a play, and, because of this, we missed our dinner reservation as the Receptionist could not seem to figure out what to do for them and said that all management was in a meeting. Our friends ended up changing for the evening in the lobby restroom. FINALLY at 5:30pm we pressured the Receptionist to get someone in management, which finally happened. They did give our friends a room and we were on our way. This was very embarrassing for us as we had spoken so highly of your hotel and felt that the attention by the Receptionist, and management, was poor. This left a very bad impression on all of us. Our friends, staying at the same hotel, same dates, are Kathy Mulrenan. I feel that we both deserve some sort of compensation for this debacle in the form of a compensated room or reimbursement for our stay last night.

Friends_and_family Friends

6/10

Pleasant

08 Apr 2025

Gary

Modest property, very polite but inefficient and confused staff.

Leisure Self

10/10

Exceptional

08 Apr 2025

Tyra

I really like the pool in the view in this hotel is very convenient if you wanna walk around the city.

8/10

Excellent

05 Apr 2025

Evangeline

This is a neat hotel. The rooftop dining was really cool as they had igloos and yummy winter drink options. It's in the heart of downtown and walkable to all the things. Staff were very friendly and accommodating. There was some crazy loud drag racing out front at 2am, but otherwise, a nice stay.
Worth $500 for one night? No.

Leisure Pet

6/10

Pleasant

28 Feb 2025

Jennifer

This hotel is in a great location. Lots of good restaurants, the convention center, Carolina Theater and Durham Bulls are just a few blocks away. The room was clean and comfortable. However, late night a couple tried to get into our room and kept trying over the course of several minutes and my husband yelling that we were in the room and they had the wrong room. In the morning, a staff member snaked a cable under our door to unlatch it while we were getting dressed. We told the front desk about both of these incidents but got a very mild response. When I received the bill, it was for a different room number than the one we were given keys to. Nice hotel and location- management could improve.