Name: Oyo Hotel Durham West Hills
Address: 3220 Kuber Blvd, Durham, US

2/10

Poor

08 Jul 2026

Tina

I did not stay there, they said we couldn't have visitors and my daughter lived close and was bringing my grands to see me

Family_with_children

10/10

Exceptional

07 Jul 2026

Kenard

Oyo Durham West Hills was nice ,quiet and clean,management and housekeeping staff excellent

Self

2/10

Poor

06 Jul 2026

Murat

Berbat bir deneyim yaşadık. Pis, bakımsız, kuşlanışsız.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Carolyn

Staff is always rude. I wouldn't recommend it to anyone I know. I will not leave a review otherwise.

Partner

2/10

Poor

29 Jun 2026

Andy

They couldn’t find my reservation. Then put me into a smokers room, the tables had holes in them, the lampshades were all broken, the blankets and pillows smelled like strong smoking odor. I’m allergic to smoke. It took hours for the air conditioner to get cool and several minutes for shower to get warm. Plus I got a nail in my tire I believe in the dirty parking lot

Self

4/10

Poor

26 Jun 2026

chad

We were passing through and and was looking for a cheap place to stay for the night. I guess the old saying \"you get what you pay for\" was true in this place.The road to the hotel is ruff.The pool was filled in and had grass growing in it.The block fence around the pool was torn up.The beds were hard as a rock.I booked and paid through Expedia and the hotel also charged me a $100 deposit and it took six days for them to put it back on my card.I will say the room was pretty clean and the showers were nice.It is close to the main road.

Family_with_children

6/10

Pleasant

23 Jun 2026

Daniel Garret

This is a motel with rooms that directly connect with the parking lot. It is clean, but has no frills nor amenities. It is perfect for a short, cheap stay by a very secure human who doesn’t mind feeling uncomfortable for a night as long as it saves him money. The Formica was peeling off the small, interrogation style table. The shoe molding along the base was loose and needed to be re-nailed and caulked. The sink drained slowly and needed to be snaked. The entire room was clean, which was one of its few redeeming qualities. The outlets next to the bed barely held my phone charger because of how loosely the prongs were allowed to engage with the positive and negative terminals. The bed was very firm and noisy and a few extra pillows would have been nice. The door did not tightly seal and there were large gaps between the door and the frame, letting in hot air and reducing the feeling of security. The air conditioner worked well, however. There was a television, but I did not use it so I can not comment on it. The shower was decent, but poorly designed. Water spilled, unabated, onto the floor of the bathroom while showering due to multiple idiotic factors. However, the water pressure was decent. The toilet was a quality Toto product and worked well. The included refrigerator made loud, unsettling noises throughout the night. Overall, it was unpleasant. But, for a single man on a budget, it got the job done. 2 1/2 stars.

Self

4/10

Poor

14 Jun 2026

Jabaar

Staff made it a little difficult, bathroom was clean. Room reeked of cigarette smell. Bed was clean.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Uswah

It's a good place to stay if you are there for a day or 2.

Self

10/10

Exceptional

12 Jun 2026

Davita

Is a very small quiet, clean motel I would love staying here. Be safe out the way you can actually relax then.

4/10

Poor

08 Jun 2026

Mohammadreza Safaripourzadeh

Unfortunately, there was no shampoo, water, or clothes hanger in the hotel room, which was disappointing.

Self

8/10

Excellent

26 May 2026

Chris

Clean rooms in a quiet area.

Partner

2/10

Poor

25 May 2026

Chunyan

Never again to visit. I wouldn't recommend to anyone

Friends

10/10

Exceptional

23 May 2026

Marta ilusion

Nice the hotel is ok for the price

6/10

Pleasant

22 May 2026

Aimee

The bed was nice and firm, bath tub was comfortable. Room overall was cozy.

Self

10/10

Exceptional

21 May 2026

Keita

I arrived at night and it was a little creepy. But I get a thrill out of things like this.

The hotel is functional but severely dilapidated. I gave 5 stars to offset the bad reviews that I saw, and I didn’t agree with.

It was a cheap place to stay for one night.

Caveat: I may have more tolerance to these kinds of things.

Self

10/10

Exceptional

19 May 2026

Timothy

Excellent 👍

Friends_and_family Friends

2/10

Poor

11 May 2026

Marie

Bullet proof glass at lobby says it all, then add no non-smoking rooms and possibly rented by the hour accommodations. It felt like a movie set.

Friends_and_family Family

2/10

Poor

09 May 2026

Stephen

Absolute hole in the wall! Nothing like the bright,beautiful pics. Felt bad for the housekeeping girl that she had to deal with this
mess. Didn't feel safe and worried my vehicle wouldn't be there or parted out when I woke up in the morning. You'll understand when you pull onto the property and the plexiglass separating the manager from the customer. I actually packed up after my daughter's graduation and drove the 7 hrs home. Dirty, towels smelled, no place to hang any clothes up. Would never put anything in the drawers. Just your typical minority run hotel. Find something else even if its 30 minutes away!

Self

8/10

Excellent

07 May 2026

Timothy

Excellent

Friends_and_family Friends

8/10

Excellent

04 May 2026

Timothy

Excellent safe and peaceful

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Angela

Kind staff, very helpful, they always keep it clean. Yeah the reputation isn't the greatest, but it's a dainty cute hotel that has always worked for us. The only complaint we have is that the beds could be updated(not comfortable). But we have bad backs. Everything else is fine!

Partner

2/10

Poor

27 Apr 2026

Aye

This place is horrible. Don’t book. Even other OYO stays are in better condition than this.

Partner

10/10

Exceptional

21 Apr 2026

Kenard

Yes

Self

10/10

Exceptional

19 Apr 2026

Garthia Elena

Amazing

4/10

Poor

13 Apr 2026

Stephen

The staff was friendly, but the property is junk. The only thing that okay was the shower. The bathroom faucet sprayed all over and was rusty, the bed was THE WORST I have ever slept on, and the base was hard and squeaky. The place needs a major restoration. You get what you pay for, I guess.

Partner

10/10

Exceptional

11 Apr 2026

Carolyn B

The road is a little bumpy with the portholes, but it was a quiet stay. I will stay again soon

Family

6/10

Pleasant

03 Apr 2026

jason

Its a little off the road. But it is a quiet area. No where to hang my clothes up except towel rack in bathroom. Place is clean they checked my room daily and made the bed. But that is probably the hardest bed ive slept on in a very long time.

Self

6/10

Pleasant

31 Mar 2026

Tracy

Decent hotel for the price!

6/10

Pleasant

28 Mar 2026

Joseph

You get what you pay for. Overall, wasnt horrible, a budget friendly place to stay for some sleep. Pictures from online are incredibly edited to look far more vibrant. Bed was about as hard as the floor. Looks like a revamped motel, and the area seems sketchy off a little side road. A few vending machines outside the main office. Closest place to eat is about 10 mins, limited options.

Self

8/10

Excellent

22 Mar 2026

Curtis

Good parking

2/10

Poor

09 Mar 2026

James

Full of crackheads. We did not feel safe. Bugs on the bed, rooms not what is advertised. Rude staff. Huge red flags. Gives trafficking vibes.

Family_with_children

2/10

Poor

01 Mar 2026

Irina

Felt unsafe staying there. There are no amenities. Old bed linen and flat pillows.

Self

2/10

Poor

01 Mar 2026

Li-Mei

The vanity in our first assigned room was broken. After we were moved to another room, the vanity faucet was leaking and making a constant dripping noise. The amenities were also very limited—only a small roll of toilet paper and two small bars of soap were provided, with no shampoo, conditioner, or hair dryer available. We expected a budget stay, but we did not anticipate the facilities and amenities to be this minimal.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Serena

I love the place nice and clean

4/10

Poor

17 Feb 2026

Mea

Came here for valentine’s weekend. The room was TINY. And the bathroom was tiny. Like no matter how short you are your legs would still hit the door from the toilet. And you would have to dry off from your shower IN the shower just to move somewhat freely. Looks NOTHING like the photos on here. Our room door had a very noticeable crack underneath the door, so much so, you could see the light clearly from outside and when someone walked by. We got lucky, but If it was warmer I have no doubt there would’ve been many different critters in there. Btw, They are a privately owned franchise. WARNING to service animal owners: THEY WILL ASK for paperwork proof of your service animal before they give you a room key. They aren’t supposed to but they will anyway. Also there is a $100 deposit fee once you check in. Nowhere does it say that on here. I could’ve stayed at an extended stay or suburban studios with a whole kitchen. That’s the main reason I chose here was so I wouldn’t have to worry about paying that. Only good thing was the modern/updated appliances and bathroom. I would not stay here again, it’s too much trouble for what you get. I’d only recommend for an overnight type of deal where you’ll be gone by the morning since it’s cheap. but then again, the $100 deposit, so is it really cheap then? Even with all of this, I was luckily prepared for anything to go wrong, so most of this was just inconvenient, but I want to warn others who would otherwise not be.

Partner

10/10

Exceptional

14 Feb 2026

Alberto

Perfect for the price

Business

10/10

Exceptional

12 Feb 2026

Jeri

It was a pleasant stay, the room was warm against the cold, and it was fairly quiet as well.

Self

4/10

Poor

01 Feb 2026

Robert

This is a cheap place to sleep while traveling. In that light it's fine but it's not a nice hotel.

Leisure Self

8/10

Excellent

23 Jan 2026

Theresa

Motel is on the older side, but bathroom was recently renovated and room was clean. Easy location 15 minutes west of Durham.

Not fancy, but comfortable and staff were welcoming

Self

10/10

Exceptional

20 Jan 2026

Joseph

The metal bed frame did not give ease of access when compared to the size of the bed and the doors were not weather proofed which allowed cold air to come in.

Leisure Self

10/10

Exceptional

09 Jan 2026

Dwayne

It was quiet room’s very clean heater works real good close to stores and restaurants and Dukes Children’s Hospital I rate it out of 10

10/10

Exceptional

09 Jan 2026

Dwayne

I can’t stay here a lot. It’s a very quiet close to businesses and Duke children’s Hospital

8/10

Excellent

07 Jan 2026

Lewis

Clean room & staff was great...

Business_and_leisure Family_with_children

8/10

Excellent

04 Jan 2026

Douglas

Spartan but functional

Leisure Self

10/10

Exceptional

03 Jan 2026

Kenard

Yes

10/10

Exceptional

03 Jan 2026

Kenard

Yes

Business_and_leisure Self

4/10

Poor

29 Dec 2025

Natalie

You get what you pay for. The motel is just old and ran down. The bed was extremely uncomfortable.

10/10

Exceptional

28 Dec 2025

Scott

Nice place

10/10

Exceptional

24 Dec 2025

Kenard

Yes room was nice and clean plus motel management and housekeeping staff excellent

Business_and_leisure Self

10/10

Exceptional

19 Dec 2025

Rickey

Exxxxxxcellent hospitality, room was very nice and clean......great price....I will recommend OYO and become a return customer!!!

Business

6/10

Pleasant

14 Dec 2025

Dan-ia

The room served its purpose. The bathroom and linen were clean. bathtub drain is clogged and does not drain properly.

Business_and_leisure Family

2/10

Poor

14 Dec 2025

Gloria

You are a lier and a fraud and just know I recorded our whole conversation and you will be getting a call from my lawyer

8/10

Excellent

13 Dec 2025

Alissa

Nice, basic room. Had everything I needed for a quick overnight. The room was clean. Cold when I arrived, but the heat worked just fine once I turned it on. The bed is very firm and the pillows were flat, but even so, I slept really well. Convenient location. Overall, no complaints about my stay there.

Business

10/10

Exceptional

25 Nov 2025

Patrick Mickens

Yes

Leisure Self

2/10

Poor

24 Nov 2025

Chandler

Didn’t get to check in

Friends

10/10

Exceptional

24 Nov 2025

Guillaume

great staff, very clean room

Business Self

2/10

Poor

23 Nov 2025

Elqurite

I did not stay there because it didn’t look anything like the picture it was a hole in the wall

Leisure Partner

6/10

Pleasant

22 Nov 2025

Eileen

Well, I thought this was a hotel. But it was not. It was a motel! The room was very clean. It was fine for the price and for a one night day. It had a refrigerator and a microwave. But the appearance of the hotel was very dingy. When you drove up, you went through a scrap scrapyard with tons of old refrigerators. It made it look like a real dump. However, the hotel, which really was not a hotel. It was a motel was fine for a night. Honestly, I would not recommend it. The price was great, but the bed frames kind of seemed like you’re in a jail. Not much covering on the beds as far as nice sheets, or blankets. If you just need to get some sleep for the night. This place is fine, but if you’re looking for a nice place to stay, this is not for you. The rooms are undergoing construction. So they’re trying to make it look better. I did send a picture and went to the front desk with the vanity that was completely broken. They said that they are working on getting the vanities. I just wanted them to know that I did not destroy the vanity.

Friends_and_family Family

2/10

Poor

19 Nov 2025

renee

The man at the front desk cursed and yelled at the guest which is very unprofessional
Room wasn’t clean
Guest next door were extremely loud

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Rob

Great room for the price.

Self

10/10

Exceptional

18 Nov 2025

Rob

Great small simple room for the price

Self

10/10

Exceptional

18 Nov 2025

Rob

Nice simple but comfortable rooms for the price

Self

6/10

Pleasant

17 Nov 2025

Tonya

The bed was hard. It has no boxspring, just some metal frame and mattress that is worn out and needs replacing. The door needs some extra work in assisting door gaps. Even though you reserve the stay you h

6/10

Pleasant

05 Nov 2025

Ibinabo

Facilities working, safe parking.

10/10

Exceptional

31 Oct 2025

doris

This is a great budget deal. The setting isn't that great. It has a refrigerator scrap like yard beside it, but if that dosen\"t bother you, it's very clean, and the staff is very accommodating. My room was small but efficient. A good place to watch full cable TV and sleep.

6/10

Pleasant

30 Oct 2025

Judith

This is a motel, not a hotel. Renovated rooms were good, bed comfy. Property and area were so-so, wouldn't stay here without my husband.

Business

2/10

Poor

29 Oct 2025

Asib

Everything

Business Partner

10/10

Exceptional

29 Oct 2025

Melissa

Pros:
Cost-efficient; Renovated rooms; Friendly staff; Very quick check-in and check-out; Close to Duke University; If you need some essentials, Walmart has same day delivery to the hotel.

Cons:
Our nonsmoking room smelled like an old ashtray; Cigarette odor seeps in from the smoking rooms; Towels were a bit old and rough (luckily we brought our own); Location is quite secluded, with nothing within walking distance.

Overall:
Great value for the price. I would definitely stay here again, but I’ll bring an air freshener next time.

6/10

Pleasant

28 Oct 2025

Lara Christie

Staff courteous and room very clean. Great for a basic, inexpensive stay

2/10

Poor

25 Oct 2025

Mohammad Ali

Avoid Expedia and OYO Hotel Durham West Hills at all costs.
I booked a non-smoking room through Expedia for last night. At check-in, the hotel first said they had no rooms at all. About 10 minutes after I started contacting Expedia customer service, they suddenly claimed there was one room left — a smoking room — and told me I could “stay there.” I explained my wife has breathing issues and we cannot stay in a smoking room.
Expedia “support” was a chatbot loop. After 30 minutes, the first agent disconnected me and told me to start over. The second agent kept me another 30+ minutes, then said they couldn’t fix it and would “escalate.” When someone finally called, he blamed me, saying a non-smoking room was just a “request.” Meanwhile it was 1:30 AM, we had no viable room, the front desk was dismissive, and Expedia refused to rebook us elsewhere even when I asked them to do so. Their “solution”? A $25 OneCash credit — insulting. Only after pushing did they “credit the booking price,” which just forces me to use Expedia again to recover money for a service they failed to provide.
This was stressful, time-wasting, and unacceptable. I will never use Expedia again. And no — I will not “DM to resolve.” You already failed. Fix your overbooking practices, stop hiding behind bots, and take responsibility when customers are stranded in the middle of the night.

Leisure Family

8/10

Excellent

24 Oct 2025

Sherry

Room was very clean and comfortable- staff very nice.

Business Self

10/10

Exceptional

18 Oct 2025

Cody

You’re not paying a 5 star hotel money. It is cheap and convenient. My room was clean as well and had no bed bugs or any other pests, so for the money I paid everything was fine.

4/10

Poor

14 Oct 2025

Colton

Room was awful, Coachroche above the bed. Terrible mattress, and was just not great b ut defiantly worth the $50

Leisure Partner

8/10

Excellent

13 Oct 2025

MARSHALL

Always clean, staff are great. Limited amenities. I always stay there when in the area.

Business Self

8/10

Excellent

13 Oct 2025

Luis

We liked the location and affordability of the room

Leisure Partner

4/10

Poor

12 Oct 2025

Aaron

Walked in my room and just kept getting a musth smell and the bed was like a rock....

Business Self

2/10

Poor

09 Oct 2025

Torrence

Bad place and I still have not received my deposit back

Self

2/10

Poor

06 Oct 2025

Esrael

The place was riddled with blood and other stains. Two different rooms had human waste on them.

6/10

Pleasant

28 Sep 2025

Samantha

Our stay was fine. We didn’t care for how firm the bed was or the driveway entering the place. Also we had an instance where my boyfriend and I were watching something on our iPad and someone knocked on the door to tell us to turn it down.Yes, an IPad. Yet they were loud in their room next to us. Other than that it wasn’t terrible. We also didn’t spend a lot of time in our room.

Leisure Partner

4/10

Poor

27 Sep 2025

ivan

D

2/10

Poor

19 Sep 2025

Luke

Horrific. Immediately checked out

Business Self

2/10

Poor

07 Sep 2025

Mary

AT A GLANCE

I was asked to resubmit my reciew. Too much truth 1st time around.beware of small print. I didnt have the $100 for the deposit i also wasnt informed ofdeposit till i was checking in after i paid for the room..i didnt have the wxtra deposit, so i couldnt stay in my paid for room, i also. Ouldnt get my money back .place was a dive..Bates Motel.rip off
Dont book through hotels.com..they screw you worse. Under headline at a glance is where the deposit info is hiden..not under price plus taxes for room or what the room comes with.PS.hotel.com, i will get my money back.🖕🖕🖕🖕

Self

2/10

Poor

07 Sep 2025

Caleb

THIS IS A BAIT AND SWITCH. DO NOT STAY!!!

Business

10/10

Exceptional

06 Sep 2025

James

Motel atmosphere but nice

Leisure Self

8/10

Excellent

03 Sep 2025

Delwyn

They’re remolding, it’ll be nice once they’re done.

Leisure Self

2/10

Poor

02 Sep 2025

Foday

I didn’t get the room cos I was below 21 and today is my birthday am 20 and i didn’t get my money back either 🙄

10/10

Exceptional

02 Sep 2025

Donna

Very Friendly, clean rooms

10/10

Exceptional

28 Aug 2025

Angela

Reading the poor reviews of this hotel makes it sound worse then it really is. It's a nice simple stay at a smaller hotel when needed. The housekeeper really cleaned the room/bathroom every time, we got fresh towels each day, the A/C worked well, and the owner was kind. Yeah, it's rinky dinky cute hotel, but don't knock it before you try a stay. We ended up getting another night and they were accommodating to help us. If needed, we would stay again.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Angela

The owner of the hotel was super nice and accommodating when we wanted to stay an extra day on our visit. Yes, the area doesn't look the best, but it's a nice simple stay. The housekeeper really cleaned the room and we got new towels every time. She took care of our extra trash when we had it as well. The room was good and I would stay again if i needed to.

Leisure Partner

8/10

Excellent

27 Aug 2025

James

You pay for exactly what you get. Its a clean room to sleep in. Nothing more nothing less. If you are passing through and need a room for the night this will work.

Leisure Family

4/10

Poor

26 Aug 2025

Shannon

1 star property, very remote. Rooms are small, beds hard and showers leak onto floor. Theres nowhere to hang clothes. Needs a upgrade.

Business Self

4/10

Poor

23 Aug 2025

Veronica

Get what you pay for

Leisure Family

8/10

Excellent

23 Aug 2025

Maria

What I liked more about the hotel was its cleanliness and the quietness. Stay has a bit more options to it than other hotels that are around that same price as well. So I think that’s a plus.

Leisure Partner

2/10

Poor

09 Aug 2025

said

They charged me for the room but the receptionist kicked us out.

10/10

Exceptional

09 Aug 2025

Angela

It was clean and quiet. Check in and check out was super easy, and the staff was very friendly and courteous.

2/10

Poor

09 Aug 2025

Patricia

Junk

The property period was misrepresented. I drove up and was in such disbelief it was unreal. Walked in and walked out.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Darvin

Great prices & comfortable clean rooms. Great quiet place too was able to sleep without any problems.

Leisure Partner

10/10

Exceptional

08 Aug 2025

Darvin

It was really silent which I enjoyed, rooms were clean and everything about it was great 10/10

Leisure Partner

10/10

Exceptional

26 Jul 2025

Dwayne

I’ve been coming here for months taking my son to Duke. Children’s Hospital. Staff is very friendly helpful. The rooms are very clean. It’s a very nice place and very quiet.

Business_and_leisure