Name: The Port-O-Call Inn & Suites
Address: 505 Terminal Avenue North, Nanaimo, V9S-4K1, CA

6/10

Pleasant

22 Jul 2026

Katherine

Our room number 204 was rough. No garbage can. Curtain rod coming out of the wall. No electrical or light covers. Paint splatters all over the floor and trim. No headboards on the beds. Parking block had a large spike sticking up that ruined the undercarriage of my car.

Bed was comfy and water was hot. Just keep your expectations low and this might fit the bill for you.

6/10

Pleasant

21 Jul 2026

David

While the room had been recently updated and was clean, the condition of the overall property was poor.

Friends

6/10

Pleasant

20 Jul 2026

Heather

There is not enough parking. There is a sign that says no smoking within 5 feet of any doors or windows, this must surely be a suggestion as people smoke on the patio, 2 feet from the door. Our room smelled like smoke. Our sink was plugged and our fridge didn't work. The electrical outlet in the bathroom didn't work. Keep your expectations low. Maintenance was sent to fix problems. The fridge they brought to replace was filthy and also did not work. We returned to find a different albeit working fridge but maintenence left behind on the counter liquid plumber and the plunger. If your expecting a clean floor, book elsewhere. We wont stay here again.

Partner

8/10

Excellent

19 Jul 2026

Danielle

Comfortable room and a convenient location.

Family

4/10

Poor

19 Jul 2026

allison

For the price we paid this was a pretty awful stop on our way home. Beds were clean but bathroom was questionable. Spiders in room. All windows were open with no screens when we arrived so that makes sense that there were bugs. Our neighbors were super loud. Maybe staying on the top floor would have been better.

Staff at front desk was very friendly and this was the only positive thing about our stay.

Family_with_children

2/10

Poor

13 Jul 2026

Michael

Parking was good. Everything else was absolutely disgusting. Not a place I would go again.

Partner

10/10

Exceptional

12 Jul 2026

Grace

Room is good. Staff is amazing.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Eva

Very dirty room. Stayed with small kids and was uncomfortable having them on the beds. Sheets had blood stains on them and hair on pillow. I don’t think the sheets were changed. Covers were dirty. Floor was not swept. Windows not secure. AC died half way through the night. Overall a gross feeling and could not wait to get out first thing in the morning. May be one of the worst places we have stayed. Had a stay booked for August as well, but cancelled it immediately and re booked elsewhere. I’m not sure why some reviews were positive for this place, as I was left with mental bed bugs afterwards.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Eric

Booked a room for 2 adults and only received 1 washcloth and 1 towel. Basic, updated on a budget rooms, property landscaping gives a rough street appeal. Overall it's a cheap, reasonably clean accommodation.

Partner

6/10

Pleasant

08 Jul 2026

George

Not a very god part of town, guest were nosey, it is a budget hotel

Self

2/10

Poor

05 Jul 2026

Raymond

The room was old and not very secure. There was an air conditioning vent shoved in the window so you couldn’t lock the window. Sketchy area of the city. TV didn’t work. Not even the basic amenities you would get in a one star hotel. I would stop using them on your site

Partner

2/10

Poor

03 Jul 2026

Dolan

The room had an ant infestation

Partner

2/10

Poor

03 Jul 2026

JEEN PAUL

......BEWARE, DO NOT STAY HERE........
The stay at port o call was terrible. The building and surrounding were sketchy. The room and out door were smelling urine and weed. Most of the people staying there were seems to be Long term tenants. This place is not at all safe for a family. The floor was very dirty. We had used towels in the washroom. Dirty water in the coffee maker.
The worst thing was the bed sheets . It was not washed. Not cleaned. Unhygienic. I didn't even wanted to lie down on those sheets. There was blood stain and urine like stain. Plenty of hairs on the bed sheets.

Family_with_children

8/10

Excellent

02 Jul 2026

Nic

Close to the ferry terminal. Great place to stop for a short night.

Family_with_children

10/10

Exceptional

01 Jul 2026

mike

Had a great stay! 2nd time staying here

Partner

4/10

Poor

01 Jul 2026

Marvin Joseph

room size is fine, however, it does not have a good ventilation and no \"AC\". Bed is really bad and room is not well cleaned. While it was the cheapest room that we can get that is pet friendly within the area, it is still not that cheap for what we paid for. Definitely not something we would recommended to others.

Pet

8/10

Excellent

30 Jun 2026

Mohammed Rehmat

Staff was cordial & helpful. Room was neat

Family_with_children

6/10

Pleasant

30 Jun 2026

Angelic

You need to be aware that the angled parking lot has no exit, which would be challenging if in a larger vehicle. The room was clean and spacious, and seemed to be partially renovated recently. Access to the 2nd floor was confusing, depending on the area you park. There were a few guests that seemed to be living rough, making us uncomfortable initially, but we had no problems.

Family

4/10

Poor

29 Jun 2026

David

Old, poor condition. Very hot in the room even with 2 floor fans. Fridge didn't work. Bedside lamp didn't work. Chair in front of TV almost broke through when I sT in it.
..... The cleaning lady was very nice and helpful, band the front desk people were nice. The room was as I expected for the low price. I would stay there again as a last choice as it's close to BC Ferries.

Self

6/10

Pleasant

29 Jun 2026

John-Marc

The room was reasonably clean, the staff were friendly, parking was good. We will not return for 2 reasons: the traffic noise from the road was extremely loud; 2)There appeared to be what looked like unhoused people having the post-drug consumption munchies right on the walkway that led to our entrance. Having our little boy with us this felt intimidating.

Family_with_children

2/10

Poor

27 Jun 2026

Vasyl

Unfortunately, this was one of the most disappointing hotel experiences I've had.

The biggest issue was the condition of the room. It had a noticeable unpleasant smell, the furniture was very outdated and poorly maintained, and the room did not feel clean or welcoming. I understand that older properties can still provide a great stay, but this room felt neglected and did not match the expectations set by the listing.

The photos did not accurately reflect the room we received. Based on the listing, my wife and I expected something much better. After checking in, we stayed for only about 10 minutes before deciding we could not spend the night there.

Because the reservation was non-refundable, we had to leave and find another place to stay. It was extremely frustrating and significantly disrupted our trip.

I hope the property updates the rooms and ensures that the listing photos accurately represent what guests will actually receive.

Based on our experience, I cannot recommend staying here. Guests should reasonably expect a room that is clean, fresh, well maintained, and accurately represented in the listing.

Partner

2/10

Poor

27 Jun 2026

Vasyl

Unfortunately, this was one of the most disappointing hotel experiences I've had.

The biggest issue was the overall condition of the room. It had a noticeable unpleasant smell, the furniture was very outdated and poorly maintained, and the room did not feel clean or welcoming. I understand that older properties can still provide a great stay, but this room felt neglected and didn't match the expectations set by the listing.

The photos on Expedia did not accurately reflect the room we received. Based on the listing, we expected something much better. After checking in, my wife and I stayed for only about 10 minutes before deciding we couldn't spend the night there.

Because the booking was non-refundable, we lost the money we paid and had to book another hotel at the last minute,. It was frustrating and completely changed our travel plans.

I'm also disappointed that Expedia allows listings like this to remain without better quality control. I hope both the property and Expedia review the condition of the rooms and ensure the photos accurately represent what guests will actually receive.

I cannot recommend staying here.

Partner

2/10

Poor

27 Jun 2026

Vasyl

Unfortunately, this was one of the most disappointing hotel experiences I've had.

The biggest issue was the overall condition of the room. It had a noticeable unpleasant smell, the furniture was very outdated and poorly maintained, and the room did not feel clean or welcoming. I understand that older properties can still provide a great stay, but this room felt neglected and didn't match the expectations set by the listing.

The photos on Expedia did not accurately reflect the room we received. Based on the listing, we expected something much better. After checking in, my wife and I stayed for only about 10 minutes before deciding we couldn't spend the night there.

Because the booking was non-refundable, we lost the money we paid and had to book another hotel at the last minute, which cost us an additional $250. It was frustrating and completely changed our travel plans.

I'm also disappointed that Expedia allows listings like this to remain without better quality control. I hope both the property and Expedia review the condition of the rooms and ensure the photos accurately represent what guests will actually receive.

I cannot recommend staying here. In my opinion, when you're paying around $150 per night, you should expect a room that is clean, fresh, properly maintained, and accurately represented in the listing.

Partner

4/10

Poor

21 Jun 2026

Angela

The room was not what we expected we thought we were getting adjoining rooms and they weren’t - the toilet seat was loose the weren’t enough outlets in the room. The bed was comfortable and the hotel clerk was friendly

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Nick

Compared to the price charged for rooms at the major downtown establishments the Port O'Call is a bargain. A comfortable bed, free standing a/c unit and big tv was all we needed. If the motel is fully booked be prepared to not have a parking spot onsite if you arrive later in the evening.
However (and management has no control over this) be aware that Terminal Avenue seems to be a popular road for street racers with obnoxiously loud exhaust pipes, both cars and motorcycles. So be prepared to be serenaded by these inconsiderate people, especially in the evening.
Also we were unlucky enough to be next door to a group who thought that partying loudly at 3.30am was appropriate. Again, that does not reflect on the property itself.

Partner

2/10

Poor

21 Jun 2026

Leo

Worst hotel I have ever stayed at. I rented three rooms. One of them didn’t have a working toilet. A second one had a dirty T-shirt hanging on the towel rack. Staff knew about the non working toilet, but checked me into the room anyway. I asked them to comp the room lacking the working toilet. And all they would do was give me a $30 credit. The front desk person was not very friendly about it.

Friends

2/10

Poor

16 Jun 2026

Lili

No kitchen. The rooms are in the midst of renovations. Nothing is completely finished or ready for guests. So disappointing. Cancelled our reservation but did NOT get a refund for our stay. They said since we booked with Expedia we must deal with Expedia. Hopefully Expedia will refund our monies.

Partner

10/10

Exceptional

16 Jun 2026

Cindy

Under new management renovated rooms clean great location for restaurants ferry parks and downtown. Staff and management very accommodating to your needs.

Self

10/10

Exceptional

15 Jun 2026

Cindy

Staff is excellent cheap and cheerful rooms!

Self

2/10

Poor

13 Jun 2026

Robert

The hotel should shut down and do remodeling and updates. Dangerous bottleneck parking lot. Disfunctional out dated heating/ cooling system.
Also the guests slam their doors in the middle of the night and the bed pillows were horrible.
They refused to give me partial refund.

6/10

Pleasant

10 Jun 2026

Gwen

The room was a basic room which was fine... but the 2 beds in the unit were horrible the felt like they were falling apart, creaked every time i turned over during the night..
staff need to learn how to make beds properly.
Unit was clean but definitely things that could be done better.

to get out of the parking lot I had to back to the entry area as there was no way to exit around the back of the motel.

The grounds look to be getting upgraded.

Self

2/10

Poor

06 Jun 2026

Pascal

Some one make an intrusion in our room while we were sleeping .

Friends

8/10

Excellent

05 Jun 2026

Cindy

Clean cheap and cheerful

Self

8/10

Excellent

02 Jun 2026

Vivian

This is an older building / but it was well maintained

We booked last minute - but they accommodated our request - for our elder mom

Will definitely stay again

Family

2/10

Poor

31 May 2026

Amber

I did not stay the night there, I felt usafe. There was a stale/odd smell in the room and the room felt very accessible to the public, being on the ground floor (alone at night) with 2-3access points off the street at a major intersection in a what feels like an unsafe part of town. I walked to work after checking in and not 12-15mins away a body had been recovered in a nearby creek. Would like a refund. I didn't see any women staying there.

Self

2/10

Poor

31 May 2026

SANDRA

OMG. Please don't stay here. The place was beat up, the area very sketchy and the room was nasty. Our neighbors started screaming at about 11 pm and didn't let up for 2 hours. Then they continued to talk until we got up to leave the facilities. Our neighbors seem to be permanent residents there and had a bunch of bicycles and other stuff outside of their door. The whole place felt run down and dirty. This hotel should be rated a zero but I didn't have that luxury in the rating so I had to give it 1 star for each category!

Partner

10/10

Exceptional

28 May 2026

Lorie

Stated 3 nights

Partner

10/10

Exceptional

28 May 2026

Lorie

It was a convenient location for us. The price was very reasonable. The bathtub was a nice deep soaker kind of tub.There is a great Korean restaurant attached to the front desk area. It was amazing, must try!!
We stayed here for three nights

Partner

4/10

Poor

17 May 2026

Lorna

There were available parking stalls. The room was not very clean. They must have just painted it during the day as it was full of paint fumes. There were no side tables for either bed. The bedding was questionable one top sheet looked like it was actually a tablecloth. Only 3 light bulbs worked and the bathroom door didnt close.

6/10

Pleasant

17 May 2026

Jess

Bed was the best part of the room. Had a good sleep.
Room is basic but it’s what the price covers.
No hair dryer, only one towel was in the room and I asked for more and got 2 face towels. Given I asked after housekeeping was gone… still should have extra towels that are accessible.
Coffee in room… there was a coffee maker and 3 packets of instant coffee… there was one package of sugar, creamer and a stir stick - it was open with the sugar missing.
I would stay here again if needed on a quick overnight but not for a longer period.

Partner

8/10

Excellent

16 May 2026

veerendra

Had a wonderful stay at this motel! The rooms were comfortable, and newly renovated. The staff was friendly and welcoming, and the check-in process was smooth. Overall, a very pleasant experience with excellent value for money.

Friends

2/10

Poor

16 May 2026

Stephenie

Could not stay in the condition of the rooms. Had to find another accommodation.

Family_with_children

8/10

Excellent

15 May 2026

Mohammadreza

Super nice and friendly staff (Omar)

Partner

2/10

Poor

10 May 2026

Dean

The photos are a lie
Barking dogs, late night noisy parties, smoke and cig butts everywhere

Partner

2/10

Poor

10 May 2026

PAUL

horrible - we left and did not stay. stains on pillows, wierd smell in room, toilet was not flushed ! DO NOT STAY HERE !!!

Partner

2/10

Poor

10 May 2026

Robert

Old rundown

Self

4/10

Poor

09 May 2026

Mark

Neighbors beside using room as drug sales and injection site. New customers every 30/45 min all day and night. Very scary. On day 2 i mentioned it to staff, was told they would move us, which would have been a best case option. Nothing happened. Upon checkout management denied it was drugs and defended them. Asked me to leave the property. If this is there tenants they wish to have, why advertise family friendly??? My son got a real life lesson in homelessness and drug use this past weekend.

Family_with_children

8/10

Excellent

04 May 2026

Joy

Booked because of 2 bedrooms (mom + 60 yr old son). Back bedroom with 2 queens (bed very comfy) but lamp on a table at end of beds with sharp corners & turned off by switch (so no light in the night! & unable to read in bed); as very tight space expect usually used by children. What was o.k. but could be better: at least coffee for 5 beds (not 2), drapes in front above heater shorter so as to feel that it was working (safety pins saved the night!). Too bad garbage is picked up at 7 a.m.; would stay again, but ask for an inside room.

Family

6/10

Pleasant

01 May 2026

Kevin

👌

6/10

Pleasant

30 Apr 2026

Felix

My room was on the second floor and it was VERY noisy from the street traffic. It also has a faint smell of cigarettes.

Self

10/10

Exceptional

28 Apr 2026

Emma

Great location, affordable stay with an onsite manager

Self

4/10

Poor

26 Apr 2026

Heather

Room was clean and pet friendly. The bed head board was squeaky and really uncomfortable.
When I went out around 11pm there were drug addicts going to rooms in the building. I immediately did not feel safe. I would never stay here again.

Partner

2/10

Poor

18 Apr 2026

Tammy

We were told the room was newly renovated. You could see outside around the door which did not feel very secure.

Partner

2/10

Poor

17 Apr 2026

Richard

Beware Room 201 if you don't want to smell stale old smoke and chemicals used to try to cover it up. We were fine with the broken electrical outlets, dirty floors, and other signs of low end motel world. But we paid $178 to spend a night in this horrible place. Couldn't change rooms, or even talk about it afterwards, as no one was on the front desk at 9:30 PM or 8:30 AM. There are lots of motels on the strip in Nanaimo, give this one a miss because they are clearly preying on people seeking the lowest cost. It's not good value.

Partner

4/10

Poor

12 Apr 2026

Kevin

Parking stalls tight together, not enough stalls, and with their locations did not feel vehicles will be secure overnight from the petty theft the area is prone too. Room clean and some newer renos but only two thin pillows, a hard mattress, no plug for the bathtub, noise from room below the motel's washing machine vibrating our room. Outdoor stairwells need maintenance, some tripping hazards. Non-operational stone fountain and other stone work in the court yard needs reno or removal and better use of the space than an eyesore and tripping hazard.

Partner

10/10

Exceptional

12 Apr 2026

Eric

Comfortable, high-value, close free parking, nice courtyard, easy checkout, separate bedrooms, great attached korean restaurant, cable TV, updated plumbing fixtures, complementary toiletries, it doesn't get much simpler than this! Was a great relief to just sit back and crash. :)

Family_with_children

6/10

Pleasant

12 Apr 2026

Hazel

This is a basic hotel. Very clean, quiet, stark furnishing and priced accordingly. No coffee or machine, no floor bathroom mat, no hair dryer, no cups or glasses, no phone. Office is not open daily. I was unable to get a receipt for my expenses as office was closed and didn’t answer phone when I was checking out. Left a message hoping they will send me a copy.

Family

8/10

Excellent

07 Apr 2026

Christopher

Not cery clean room but was spacious my kids loved the space of it

4/10

Poor

30 Mar 2026

Jacqueline

I have been staying at this place for years because it is affordable and in a great location, and has free parking. However, over the past year it has turned from tourist accommodation to more long-term low-income housing. People are living there, not just visiting, and they are up all night every night - gathering and talking really loud on the balconies, partying, yelling, stomping, fighting through the whole night (every night of my 4-night stay until between 3am and 6am). Not just one resident, but many - beside me, farther down the walkway, upstairs... The front desk is closed for the evening and through the night, so there is no one to call about it. I did not feel very safe there, and will not stay there again. I am sad, I used to love this place.

Self

8/10

Excellent

29 Mar 2026

Megan

Good room. Freshly renovated. The only downfall was a couple that got into a fight early in the morning.

Family_with_children

4/10

Poor

24 Mar 2026

Roxanna

Room was beyond old & tired & felt dingy. Dishes in the cupboard were chipped & mismatched. Chairs were haphazard- one barstool & one kitchen chair. The smell was horrible!! We kept the windows open all night.
The bed was comfortable enough but the pillows weren't great. Bathroom has been updated. Front staff was fantastic! We got in late from the ferry & they happy to help us after closing hours.

10/10

Exceptional

08 Feb 2026

Haakon

Nice people

Business_and_leisure Partner

6/10

Pleasant

22 Jan 2026

SHILPA

They didn’t have paper towels at all. Bathroom tap was leaking even after locking it tightly. Need to be more clean and bright

Business Self

8/10

Excellent

16 Jan 2026

Abbi

Room was very clean, staff was great there for any concerns i had. Bed was very comfortable

8/10

Excellent

14 Jan 2026

Brenda

Staff were very courteous, and helpful.

2/10

Poor

10 Jan 2026

MARILOU

HORRIBLE PLACE TO STAY

10/10

Exceptional

03 Jan 2026

Linda

The room was being renovated but was clean. Tge staff were great - welcoming us and iur dog with treats!

Leisure

6/10

Pleasant

28 Dec 2025

Jacqueline

Staff were very ni

8/10

Excellent

28 Dec 2025

Trevor

Great location, great staff

Self

4/10

Poor

27 Dec 2025

Donald

There was no lights in my room

2/10

Poor

26 Dec 2025

Jaismeen

Very disappointing stay. The room was completely different from the pictures shown online. It had a strong unpleasant smell and was very poorly maintained. The bed sheets were dirty and had hair on them, which made it feel unhygienic and unsafe to stay. Overall, the property was not clean and did not meet basic standards. I was extremely uncomfortable and had to request a refund. I would not recommend this place.

Leisure Partner

6/10

Pleasant

26 Dec 2025

Jessica

The room was fine, though unusually styled. Pictures hung up with a screw going right through the canvas, not placed anywhere logical on the wall etc. Not a big deal by any means, but odd enough to warrant a raised eyebrow on initial inspection of the room. No towels in the bathroom, had to grab backup from living area storage.

Checking in was easier said than done, the desk wasn’t manned even 10 mins after 4, when the signage said the desk was staffed from 9-5.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Cylvia

The room was clean and as always the staff was great.

Business

4/10

Poor

14 Dec 2025

Ramir

Noisy location.

2/10

Poor

10 Dec 2025

Kevin

The place is a rooming house. 6/10 for maintenance.
Staff was amazing.
Spend more and get some sleep.

Business_and_leisure

2/10

Poor

07 Dec 2025

Lisa

Asked if cooking was available was told yes so we upgraded to a suite..no pots or pans are included.so you cant cook we were told we needed to supply them despite paying extra for a kitchenette room came with one towel and a couple of small towels.We asked for more towels and still didn't get any until the next evening when we requested them again. We arrive to our hotel room and could not get in because the battery had died for the door lock. We asked for a refund and were denied.They told us we could do something for our next visit.We informed them.We wouldn't be having a next visit. Lots of less than desirable people in the area and staying in the hotel.Lots of noise, police and drug activity.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Deepthi

Everything is good

2/10

Poor

29 Nov 2025

Samantha

The shower drain was clogged with hair

The walls dis little to stop the traffic noise

Leisure Self

2/10

Poor

24 Nov 2025

Bradley

I read the reviews before booking and thought \"How bad can it really be?\" Fights outside our room at midnight for two hours. Furniture being thrown around in the adjacent room. The manager told US to call the cops who took away the drunken neighbours. I got my answer.

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Raul

Clean room, pet friendly and the staff is so nice and helpful

10/10

Exceptional

22 Nov 2025

Joey

Very convenient location. Friendly and helpful room service staff as well as the reception. Room and the futniture are clean but the bathroom was ok.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

Jason

👍

10/10

Exceptional

15 Nov 2025

Rajni

The room was very clean. The staff were very Amazing.

Leisure Self

2/10

Poor

12 Nov 2025

Harmanmeet

Room is not clean and tidy. Worst service we wait there for 2 hour to return the key and also called so many times but no one answered the call and no one is there were soo late because of them. Very very bad service

Business_and_leisure Partner

8/10

Excellent

11 Nov 2025

diana

clean, good freindly staff

Self

10/10

Exceptional

09 Nov 2025

Julie

All good

Leisure Family

6/10

Pleasant

04 Nov 2025

Diana

It was ok.

8/10

Excellent

02 Nov 2025

Sanjot

Staff was polite and accomodating. Room was clean and good for what we needed

Business

8/10

Excellent

02 Nov 2025

tathlina

For an older motel style Inn the conditions were awesome. The beds were comfy. The rooms clean. The kitchenette had what we needed and the TV had channels. We were in town for a sporting event and it was what we needed for the weekend.

Leisure Family

10/10

Exceptional

26 Oct 2025

Alfred

The property's fine. Coffee rations a bit skimpy.

Leisure Self

10/10

Exceptional

26 Oct 2025

brad

Very nice newly renovated

Leisure Family

6/10

Pleasant

19 Oct 2025

Jo-Anne

For an older Inn it was ok. I booked my daughter and i a room with a separate room and bed in main area. In the bedroom there were 2 holes in the wall. One was from the door and the other one looked like someone punched the wall. The room felt like there was to much items in the room due to an floor model AC and a fan.
Bathroom was clean but toilet was dirty by the tub side.
Overall not to bad of a stay.

Leisure Family

8/10

Excellent

18 Oct 2025

JAIME

It was very quiet and the staff were wonderful

Leisure Self

10/10

Exceptional

15 Oct 2025

DAN

All good for the price

6/10

Pleasant

15 Oct 2025

Yuliya

Very bad smell in the room.
But the front desk person was very welcoming and overall a good ballance of the price and the experience

Self

2/10

Poor

12 Oct 2025

Ali

Soggy bed, multiple unsafe electrical outlets and existing damage to room and appliances

Leisure Family

10/10

Exceptional

11 Oct 2025

Doug

Great place to stay

10/10

Exceptional

08 Oct 2025

Steven

Decent place. Clean room

Leisure Self

2/10

Poor

06 Oct 2025

Liette

I went to check in and I waited to be told they were waiting for housekeeping and to come back later. I couldn't come back later because I was playing in a tournament and didn't finish till midnight. To drive there to find it closed and I had no place to stay. I had to sleep in my vehicle. This was not acceptable. Terrible service

Leisure Self

6/10

Pleasant

05 Oct 2025

Rita

There was no 24 Hour service for someone at the front desk on the weekend. We drove down from Port Hardy after a hockey game so we checked in a bit late and after my kid had a shower We realize that there was no towels in the room. The TV didn’t work. Nobody at the front desk to get assistance from and the area is very noisy with people partying outside. Nobody was clearly monitoring the place.

Leisure Family_with_children