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Courtyard By Marriott Nanaimo

Vancouver Island-BC · Canada

100 Gordon StreetView location

9.0/10Excellent1,381 Reviews
Cleanliness9.6/109.6
Service9.2/109.2
Comfort9.2/109.2
Condition9.4/109.4
Amenities9.0/109.0
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard By Marriott Nanaimo

Enjoy a comfortable stay at this Art Deco hotel, featuring an indoor pool, hot tub, and on-site dining options, including a restaurant and coffee shop/café. Stay connected with complimentary Wi-Fi and enjoy cable programming on your in-room LED television. Conveniences include a pillowtop bed, coffee/tea maker, and a desk.

Cooked-to-order breakfasts are available for a fee. The hotel also offers a banquet hall, vending machine, and laundry facilities. Self-parking is available (subject to charges). Located near the Nanaimo Museum and Casino Nanaimo, it's a short walk to the Old City Quarter and other local attractions.

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With a stay at Courtyard By Marriott Nanaimo in Nanaimo (Downtown Nanaimo), you'll be within a 15-minute drive of Departure Bay Ferry Terminal and Duke Point Ferry Terminal. This hotel is 0.1 mi (0.1 km) from Casino Nanaimo and 0.1 mi (0.1 km) from The Port Theatre.

Make yourself at home in one of the 172 air-conditioned rooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 19

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Green Key Global Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 7:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher and a deadbolt lock
  • Minimal age
    19
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately CAD 8 to 20 for adults, and CAD 8 to 15 for children
    • Covered self parking fee: CAD 9 per day
    • Nearby parking fee: CAD 9 per day (26 ft away)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Arabic

    English

    Farsi

Nearby attractions

Vancouver Island Military Museum 0.1 km / 0.1 mi
Casino Nanaimo 0.1 km / 0.1 mi
The Port Theatre 0.1 km / 0.1 mi
Nanaimo Museum 0.1 km / 0.1 mi
Vancouver Island Conference Centre 0.2 km / 0.1 mi
Nanaimo Art Gallery 0.2 km / 0.1 mi
Nanaimo Boat Basin 0.2 km / 0.2 mi
Bastion 0.3 km / 0.2 mi
St. Andrew's United Church 0.5 km / 0.3 mi
The Globe Live Studio 0.6 km / 0.3 mi
Old City Quarter 0.6 km / 0.4 mi
Maffeo Sutton Park 0.7 km / 0.4 mi
Bowen Park 1.3 km / 0.8 mi
Protection Island 2.1 km / 1.3 mi
Chinese Memorial Gardens Park 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 172
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Lift access
  • Bar
  • Restaurant
Show 7 more facilities & services
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Green Key Global Eco-Rating
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 33 m²QUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower
    • Bathroom
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Ironing set
    • Tea and coffee making facilities
    Show all 15 amenities
    • Internet access
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Wheelchair-accessible
    • Individually adjustable air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Room amenities

    • Shower
    • Bathroom
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Ironing set
    • Tea and coffee making facilities
    • Internet access
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Wheelchair-accessible
    • Individually adjustable air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable14 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Tea and coffee making facilities
    Show all 15 amenities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Desk
    • Cable TV
    • Housekeeping
    • Soundproof room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    DOUBLE KING SIZE BED

    Room photos

    14 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Internet access
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Desk
    • Cable TV
    • Housekeeping
    • Soundproof room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Bathroom
    • Tea and coffee making facilities
    • Ironing set
    Show all 15 amenities
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Desk
    • Cable TV
    • Housekeeping
    • Soundproof room
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Bathroom
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Desk
    • Cable TV
    • Housekeeping
    • Soundproof room
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Nanaimo

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard By Marriott Nanaimo

9.0
Excellent
1,381 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.4 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
17 Jul 2026
Francois
Perfect
Self
4/10
Poor
17 Jul 2026
Sylvia
Location is good. But one of the female front desk staff members checking us in was snarky. That was a disappointment. And considering the high cost of the room during peak tourist season, the room was barebones, like a basic motel room with no toothbrush or toothpaste. I encourage you to consider other hotels
10/10
Exceptional
16 Jul 2026
Yu Chieh
Good
Partner
10/10
Exceptional
14 Jul 2026
Paul
High quality, modern hotel. Engaging and friendly staff.

Great pool and hot tub.

Definitely one of the best places to stay in local area.

Will definitely be back again.
Friends_and_family Family
8/10
Excellent
14 Jul 2026
Orna
The place is new and clean and well maintained. The room’s comfort and style exceeded my expectations. Great bed, great shower. And super helpful staff.
Friends
8/10
Excellent
13 Jul 2026
michelle
Wait time to get checked in was over 1/2 hr. The line was out the door at 5:30.
Partner
10/10
Exceptional
10 Jul 2026
James
Just wish the hot tub was bigger. We never got to use it as it was always being used. It can only hold 2 or 3 people
Partner
10/10
Exceptional
09 Jul 2026
Sheila
Very nice hotel, great location. Will definitely stay again🙂
6/10
Pleasant
08 Jul 2026
Glenn
the hotel was quite nice, great bathroom, modern and clean, Feather pillows and the tv worked really well. Everything was fine except the staff at the front desk, all of them except one lady. It took forever to check in as they just seemed to stare at the screen, they did not seem fully versant in the English language, they had no idea of any places nearby, and hasselled me one night because my room key did not work. Wanted to see my ID, but the ID was locked in the room. I stayed there 5 nights and saw the front desk staff many times, yet they looked at me like I was an alien. NOT IMPRESSED! They should be fired or retrained. The bistro was fine, nothing fancy but the breakfasts were just fine, and the staff were friendly. It just seemed like one lady was doing everything. All in all, nice place, generally crappy front desk staff. Just my experience, maybe better next time.
Self
10/10
Exceptional
08 Jul 2026
Alan
We were there for the night
Partner
8/10
Excellent
06 Jul 2026
Chuan-Hui
Overall it’s pretty nice.
Family_with_children
10/10
Exceptional
06 Jul 2026
Raphaela
Hotel overall was clean, modern, and spacious. The view from our room was beautiful as well. My family and I enjoyed our stay at Courtyard by Marriott in Nanaimo. I just wish they have free parking.
10/10
Exceptional
06 Jul 2026
Kenneth
I liked the nice spacious rooms. The newness of the hotel. The located can't be beat. The parking across the street was actually fine and inexpensive. The staff were all lovely and helpful.
The only thing I can criticize is the hand soap being very cheap and gummy!
Partner
6/10
Pleasant
06 Jul 2026
Diren
I had purchased a bottle of water at the café in the hotel. Following that, I went into the kiosk to grab some potato chips. I realized within 30cm of walking in with the water bottle that the staff might think im purchasing the water from the kiosk, so I walked about and gave it to my wife before going back into the kiosk. I then went to the hotel front desk staff to pay for my potato chips, when the front desk worker (I have his name but won't mention for now) asked me about the water. I told him I purchased it from the café. He asked \"are you sure? Because I saw you walk in and out with the water bottle\". I told him I bought it from the café again and told him that he's welcome to check the hotel cameras to confirm. The café worker then told him that I indeed did purchase the water from the café. He then said okay and let me pay for the water. I didn't mind that he was doing his job and checking. But after asking me a second time, it did feel accusatory. He also did not apologize for pushing the inquiry about where I got the bottle of water from. I think an apology was necessary in that situation after low key accusing me. Didn't expect that from Marriott staff but anyways. Just wanted to say that that was quite disappointing.
Partner
6/10
Pleasant
05 Jul 2026
Diren
I had purchased a bottle of water at the café in the hotel. Following that, I went into the kiosk to grab some potato chips. I realized within 30cm of walking in with the water bottle that the staff might think im purchasing the water from the kiosk, so I walked about and gave it to my wife before going back into the kiosk. I then went to the hotel front desk staff to pay for my potato chips, when the front desk worked (I have his name but won't mention for now) asked me about the water. I told him I purchased it from the café. He asked \"are you sure? Because I saw you walk in and out with the water bottle\". I told him I bought it from the café again and told him that he's welcome to check the hotel cameras to confirm. The café worker then told him that I indeed did purchase the water from the café. He then said okay and let me pay for the water. I didn't mind that he was doing his job and checking. But after asking me a second time, it did feel accusatory. He also did not apologize for pushing the inquiry about where I got the bottle of water from. I think an apology was necessary in that situation after low key accusing me. Didn't expect that from Marriott staff but anyways. Just wanted to say that that was quite disappointing.
Partner
10/10
Exceptional
04 Jul 2026
Regan
We’ve stayed at quite a few Marriott properties over the years because of their consistently friendly staff, well-maintained hotels and great locations. The Courtyard by Marriott in Nanaimo continues to be one of our favourites and has become our go-to whenever we’re in the area.

The staff are always welcoming, the property is clean and well cared for, and the location makes it easy to get wherever you need to go. Every stay has been comfortable and reliable, which is exactly what we’ve come to expect from Marriott.
Partner
8/10
Excellent
02 Jul 2026
Tara
We stayed here for one night in June, it was a great location - walking distance to the pier. The hotel got us checked in early even though we hadn't asked in advanced which was super nice from them! Great location, great hotel, perfect for a one night stay while travelling.
Partner
10/10
Exceptional
01 Jul 2026
Wilson
Beautiful suites and amazing staff and very clean
Partner
6/10
Pleasant
30 Jun 2026
Laci
The property was nice, but the room was tiny. It’s clear that they cut corners when cleaning as the ledges in the bathroom were dusty, there was mildew at the base of the shower walls, and the bottom of the toilet was filthy where it meets the floor. We stayed in a Best Western the next night and the standards were clearly much higher there. Also the lack of breakfast for the price of that tiny, not overly clean room is pretty outrageous. Marriott is supposed to be a higher end hotel, but it seemed like it was all on the surface with the attention to detail completely disregarded
Family
10/10
Exceptional
29 Jun 2026
Michael
Enjoyed our stay.
Partner
2/10
Poor
29 Jun 2026
Julia
This was the worst customer service I have ever experienced. Check-in was slow with the front desk answering phones instead of helping people in front of her. Staff were rude, slow, cold demeanor, and unapologetic. I think they hate expedia customers. Will never book there again.
Family
2/10
Poor
29 Jun 2026
Julia
This was the absolute worst customer service I have ever experienced. Rude, slow, cold demeanor, generally unhelpful and unapologetic. They clearly hate expedia customers. Will never book there again
Family
10/10
Exceptional
29 Jun 2026
Radhika
Wonderful stay at courtyard by mariott....everything was awesome...my first time visit with family...would always recommend and would love to stay in this hotel again and again.Thank you guys!
Family_with_children
8/10
Excellent
26 Jun 2026
David
Restaurant? was a big disappointment, so we ate elsewhere.
Partner
8/10
Excellent
26 Jun 2026
lorna
We liked this hotel and enjoyed the eastern view. It was close to everything including parking which was nearby and reasonable. We did not try breakfast. We would ask that you change to a better quality of coffee in the room and provide guests with some sort of liquid cream ( coffee mate or half and half) and not the powder which tastes terrible. Marriotts used to have Starbucks in the rooms ( and bath and body works in the rooms!!☺️). Also please provide some sort of daily service for people who
Like coffee instead of us having to track it down. We appreciate the desk staff telling us how often room we would be done. We also liked flavored water in lobby.
Partner
8/10
Excellent
22 Jun 2026
Michele
Rooms were clean and well kept. The hotel bar was quiet expensive though.
Partner
6/10
Pleasant
21 Jun 2026
RACHANA
Na
Family_with_children
10/10
Exceptional
17 Jun 2026
Peter
The staff was welcoming and helpful. Food was great!
Self
10/10
Exceptional
17 Jun 2026
Glenn
Room was excellent staff friendly and helpful
Partner
10/10
Exceptional
16 Jun 2026
virginia
Very friendly staff. Clean and comfortable room. Easy parking. Convenient location
Partner
8/10
Excellent
15 Jun 2026
gemma
Hotel is excellent. Couldn't contact desk or bistro at all. Nobody answered
10/10
Exceptional
15 Jun 2026
Chrissy
What a beautiful hotel and wonderful staff in all departments. I have already booked a stay longer in August for an entire weekend

Good job and wishing you all a wonderful success with this beautiful hotel and restaurant
Business
10/10
Exceptional
11 Jun 2026
Christopher
Hotel was very clean and conveniently located to many food and drink options.
10/10
Exceptional
09 Jun 2026
Jongin
parking fee
10/10
Exceptional
07 Jun 2026
Tracy
Clean room
10/10
Exceptional
07 Jun 2026
Brenda
All great, thought we think we had a pet room and you need to let people know
Friends_and_family Family
10/10
Exceptional
06 Jun 2026
Linda
The room was really nice and quite spacious . Great location. Loved the pool and hot tub area . The bistro was nice too . Only critique is the tv was difficult to operate for some reason.
Partner
6/10
Pleasant
06 Jun 2026
khrystina
Everything is good other than the parking situation. If you have a vehicle taller than 6'5 you have to park up the hill behind the hotel. Which is not gated or watched by security. Our trucks window was smashed and items were stolen. So this turned out to be a very expensive stay for us.
Family_with_children
10/10
Exceptional
06 Jun 2026
john
Great hotel and location. Full hot tub and Jim were all really nice. Only complaint is there do not disturb door hangers as they’re so flimsy every time you close the door they fall off
10/10
Exceptional
04 Jun 2026
Denny
Good
6/10
Pleasant
04 Jun 2026
david
For a major chain hotel not to offer breakfast was a problem. They said “sorry, chef didn’t show up so no breakfast today”.
10/10
Exceptional
30 May 2026
Regan
The courtyard is our go to when we travel to Nanaimo. It’s clean, welcoming and in a great location.
Partner
10/10
Exceptional
29 May 2026
Carolyn
.
Partner
8/10
Excellent
29 May 2026
Serge
Room clean and staff courtusy
Partner
10/10
Exceptional
27 May 2026
Verneke
Room was clean and seemed well maintained. Staff explained all available services.
10/10
Exceptional
26 May 2026
Shyamsundar
Excellent experience. Highly recommend
Family_with_children
10/10
Exceptional
26 May 2026
Courtney
Very cleans and comfortable. Modern and updated facilities made for a lovely stay.
Family_with_children
10/10
Exceptional
24 May 2026
Sylvain
Very clean friendly staffs
10/10
Exceptional
24 May 2026
Iola
My requested were met
Thank you for the treats for my bf’s bday
Partner
10/10
Exceptional
24 May 2026
Courtney
Smooth check in and check out process. Exceptionally clean and updates.
Family_with_children
10/10
Exceptional
20 May 2026
Michael
!
Self
8/10
Excellent
20 May 2026
Manpreet
Clean room
10/10
Exceptional
18 May 2026
harkirat singh
Everything was good
Family_with_children
10/10
Exceptional
18 May 2026
Reynaldo Jr
Great place to spend overnight
Partner
10/10
Exceptional
18 May 2026
David
My stay was exactly what I was looking for
Self
8/10
Excellent
17 May 2026
Mark
My room was clean and quiet which is most important, but the rest of the property (hallways/lobby) felt a bit dirty and unkept. I'd stay again but wasn't crazy about it.
Staff seemed great.
Friends_and_family Family
10/10
Exceptional
16 May 2026
jarwin
clean room, easy parking, ev charger.
Friends
10/10
Exceptional
15 May 2026
Jean
Great place to stay, highly recommended
Family
10/10
Exceptional
15 May 2026
Ashley
Generally a nice place to stay, just that the parking is expensive and tickets enforced. Wouldn't recommend it if you're stay several days with a car
Family
10/10
Exceptional
15 May 2026
Patricia
Clean
6/10
Pleasant
09 May 2026
Valerie
Extremely overpriced room. The bar downstairs was so expensive same with the little store with 15$ candy. The air conditioner was so loud all night and the bed was so hard and uncomfortable. The pool is small and cold. I wouldn’t recommend this hotel. Only good thing is the location.
10/10
Exceptional
06 May 2026
Sarah
New and very clean in downtown Nanaimo. The beds are extremely comfortable. The rooms are impeccable. Centrally located as well. Parking for hotel guests is just across the way, and is very reasonably priced. This will be my new go-to stay for Nanaimo.
Self
10/10
Exceptional
04 May 2026
Bonnie
Great staff, great location, the room was lovely overlooking a park and marina, all in all it could not have been a nice stay.
2/10
Poor
04 May 2026
Shaunique
Front desk lady is very rude & arrogant. Keeps calling me in regards to a client, that I have nothing to do with.
Family_with_children
10/10
Exceptional
04 May 2026
Laura
Clean and bright room. Lovely hotel. Hot tub could have been hotter but was not bad. Thoroughly enjoyed our stay.
10/10
Exceptional
02 May 2026
Scott
Staff were excellent helped in every way. Excellent stay!
Partner
10/10
Exceptional
02 May 2026
Vince
A very comfortable place to stay.
Self
10/10
Exceptional
01 May 2026
Matthew
Great location and staff.
Partner
10/10
Exceptional
01 May 2026
Crystal
Tidy upscale property
Family_with_children
10/10
Exceptional
29 Apr 2026
Ramakishore
Clean room
, the staff is nice
Family_with_children
10/10
Exceptional
28 Apr 2026
Michael
Check in was friendly, professional and helpful. I requested a quiet room and was assigned one at the end of a hallway on the 8th floor. Perfect. Thank you!
Self
8/10
Excellent
26 Apr 2026
Perisha
Had to ask multiple times for kettle, waited almost 40 min for it to arrive
Self
10/10
Exceptional
25 Apr 2026
Adam
Great overall experience
8/10
Excellent
25 Apr 2026
Andrew
Friendly dyaff
8/10
Excellent
25 Apr 2026
Andrew
Good stay friendly dtzff
8/10
Excellent
25 Apr 2026
Andrew
Friendly and helpful staff
10/10
Exceptional
25 Apr 2026
Michael
Mason at the front desk was particularly helpful when I requested a different room. He was friendly and professional. Thank you, Mason.

The parking garage charge was an unpleasant surprise.
Self
10/10
Exceptional
23 Apr 2026
gordon
I like the location, the quietness, the pool and whirlpool, the staff, and the room decor.
Partner
10/10
Exceptional
20 Apr 2026
Janice
The hotel was lovely and clean and so walkable to the downtown core.
Family_with_children
10/10
Exceptional
20 Apr 2026
Chelsea
Great clean hotel - modern and new with hot tub, pool and 24 hrs gym. Best place to stay in Nanaimo!
10/10
Exceptional
20 Apr 2026
Calvin
Excellent
10/10
Exceptional
19 Apr 2026
Alan
It’s was a quick stay but enjoyed out stay
8/10
Excellent
14 Apr 2026
Prabhjot
Regular tea bags were not included. So i missed my morning tea as i am not a coffee person
Partner
10/10
Exceptional
12 Apr 2026
brenden
Enjoyed the amenities with the family but I’d stay here for work as well.
Family_with_children
10/10
Exceptional
12 Apr 2026
Barbara
Great location to walk around. Little shops, restaurants, coffee shops, amazing bakery open 25 hours. Staff very friendly and well presented rooms. Only negative comment the heating fan system was annoying.
Partner
10/10
Exceptional
12 Apr 2026
Ethan
The hot tub and pool were great. The room was very clean and the staff were all very helpful. I would definitely stay again :)
Partner
10/10
Exceptional
06 Apr 2026
Rene
Rooms were clean. Beds very comfortable. Shortly after we checked in we noticed the TV was not working. Immediately they moved us to a new room 2 floors higher with a nicer view. Great staff, great hotel. I highly recommend!
Friends_and_family Friends
10/10
Exceptional
05 Apr 2026
Elizabeth
Beautiful, updated room, great shower. Very quiet and so close to the Port Theatre- perfect for an overnight getaway.
Partner
10/10
Exceptional
01 Apr 2026
Cindy
Great staff accommodations clean and comfy. Pool and hot tub was fun for all.
Friends_and_family Family
10/10
Exceptional
01 Apr 2026
Cindy
The staff were amazing, room clean and hot tub and pool awesome. We will be back 😊
Friends_and_family Family
10/10
Exceptional
30 Mar 2026
Eric
This property was great. It was convenient to walk to Port Theatre, the harbor front, and downtown area. The property was really nice and the staff were exceptionally friendly and helpful. I would definitely stay here again.
8/10
Excellent
28 Mar 2026
Rudolph
Everything was great. Only disappointed with it being advertised with complimentary breakfast but it wasn't. Not a big deal but it should be corrected on the webpage.
Family_with_children
4/10
Poor
26 Mar 2026
Xinyi
The hotel was not cleaned. I was surprised when I opened the toilet there were drops there and not from mine and I has to clean it by myself

Also there were little hairs on the towel in the washroom. It was gross i didn't use the towel at all. I am disappointed for the experience at there.
Partner
8/10
Excellent
26 Mar 2026
Jeralyn
Beds were comfortable it's definitely not soundproof lock didn't work and there is no service in bistro
Partner
2/10
Poor
26 Mar 2026
Adam
Would not provide a refund even with the circumstances being out of my control, city council cancelled the show I was going to and that was my only reason for the booking. Gave 2 weeks notice and was ignored by all parties. Will never give them my business again.
6/10
Pleasant
25 Mar 2026
CLINTON
The room was not clean, the beds were made, but had hair and dirt between the sheets on both beds, and one of the beds had what looked like fresh dried blood (not stains, unwashed dirty sheets) smeared in multiple places on the fitted sheets. One of the curtains had what looked like dried blood on the backside of the curtain. The first response was to send someone to change all the bedding, we also asked the linens to all be changed, which they did. The next day we asked what that the first night of the 5 night stay to be deducted from the bill (refunded) as the bill was paid in full upon arrival. The manager on duty said this wasn’t possible as the reservation was made through Expedia. After, multiple conversations in the evening of the second day, the manager finally acquiesced to refund the first night stay. They did provide a complimentary treat basket and offer to move us to a superior suite on a higher floor. We declined as we were staying on the same floor as other guests we were travelling with. The 3 stars is because all of this should have been offered without a fight and multiple times talking to the management. Had the error been remedied or tried to make it right without humility and ease they would have earned higher rating.
Family_with_children
2/10
Poor
24 Mar 2026
MONICA
Hotel was ok , not much offered compared to other hotels. No free parking, no breakfast, no atm , couldn't get cash to do laundry at property.
The hotel made false accusations, didn’t try make sure to know the truth first. Wont be staying there again and done recommend.
Family_with_children
10/10
Exceptional
23 Mar 2026
Courtenay
All the staff was lovely and I had a wonderful stay! Very comfortable beds, great TV set up and has everything you need.
Partner
10/10
Exceptional
23 Mar 2026
Ryan
Clean, spacious and comfortable
Self
8/10
Excellent
19 Mar 2026
Darren
New room Reno.
Self

Location & surroundings

Courtyard By Marriott Nanaimo
100 Gordon Street, Nanaimo, Canada

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Courtyard By Marriott Nanaimo

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