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The Grand Hotel Nanaimo

Vancouver Island-BC · Canada

4898 Rutherford RdView location

8.6/10Excellent1,002 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.4/108.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Grand Hotel Nanaimo

Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Grab a bite to eat at Grand Cru Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator.

This hotel has 5 meeting rooms available for events. Free self parking is available onsite. Make yourself at home in one of the 50 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Conveniences include safes and desks, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Long Lake - 0. 3 km / 0.

Read more about this hotelShow less

With a stay at The Grand Hotel Nanaimo in Nanaimo, you'll be within a 10-minute drive of Departure Bay Ferry Terminal and Long Lake. This hotel is 16 mi (25.8 km) from Duke Point Ferry Terminal and 0.2 mi (0.3 km) from Nanaimo North Town Centre.

Make yourself at home in one of the 50 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CAD 200.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. A credit card must be presented by the cardholder at check-in along with matching photo identification.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
    • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Spoken Language

    German

    Arabic

    English

    Italian

    French

    Spanish

Nearby attractions

Nanaimo North Town Centre 0.3 km / 0.2 mi
Long Lake 0.3 km / 0.2 mi
Linley Valley Cottle Lake Park 2.5 km / 1.6 mi
Woodgrove Shopping Centre 3.5 km / 2.2 mi
Lost Lake Trail 3.9 km / 2.4 mi
Oceanview Park 4.3 km / 2.7 mi
Westdale-Leslie Park 4.3 km / 2.7 mi
Frank Crane Arena 4.4 km / 2.7 mi
Bayshore Park 4.4 km / 2.8 mi
Bayshore Park Beach Access 4.5 km / 2.8 mi
Nanaimo Golf Club 4.7 km / 2.9 mi
Lost Lake 4.7 km / 3 mi
Westhaven Park 4.8 km / 3 mi
Harry Wipper Park 4.9 km / 3 mi
Departure Bay Beach 5 km / 3.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 50
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Hotel safe
  • Lift access
Show 11 more facilities & services
  • Garden
  • Terrace
  • Concierge
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Banquet hall
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB TWO QUEEN BEDSDOUBLE • CLUB TWO QUEEN BEDSDBL.2Q-CB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    DOUBLE CLUB TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Grand Hotel Nanaimo

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Grand Hotel Nanaimo

8.6
Excellent
1,002 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.4 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
24 Jul 2026
Hongman
breakfast need improved a little bit, such as adding hot soup
10/10
Exceptional
24 Jul 2026
Jonathan
The restaurant had a neat little patio tucked away that you wouldn't even know existed from the exterior of the property.
10/10
Exceptional
22 Jul 2026
Jason
Clean and comfortable
10/10
Exceptional
21 Jul 2026
Leslie
Clean, and traditionally stylish. I would stay there again. Breakfast was average but not bad. Clean, comfortable rooms. Quiet. Great price.
Partner
2/10
Poor
20 Jul 2026
Sara
Found a live bug in our room in the middle of the night, and when bringing the concern to the front desk agent, he was extremely rude and unhelpful.

We ended up forfeiting two nights of our stay, and moving to a new hotel at 3:30am.

NEVER book this hotel.
Business
8/10
Excellent
18 Jul 2026
Kim
The only issue I had with the hotel was the Silverfish bugs. I told the fella at the desk but he just brushed it off.
Partner
8/10
Excellent
16 Jul 2026
Heather
Good location and easy parking
Partner
8/10
Excellent
16 Jul 2026
Kelly
We had a nice stay cute little balcony!
8/10
Excellent
14 Jul 2026
Kim
The morning breakfast staff need a review in customer service. They embarrassed a family who made the error of sitting at a reserved table at 0945hrs. All the designated breakfast tables were occupied at the time. They told them to move as though this was a huge problem. The next paying customer were due at 1100hrs. They didn’t need to make a big deal about it. The staff are taking their job far too seriously- they should be smiling and cheerful with customers and make the morning feel special.
Partner
10/10
Exceptional
13 Jul 2026
Nicole
Nice hotel
Partner
10/10
Exceptional
10 Jul 2026
Qiang
Great food and service in restaurant.
Partner
4/10
Poor
10 Jul 2026
David
Over charged on my stay, not value for what I paid
10/10
Exceptional
07 Jul 2026
Graham
Whiskey Lounge with great soft couches! That was fun with a really knowledgeable lady serving drinks.
Rooms were very clean and this older hotel still looks and feels comfortable and quiet. It's not made of paper mache so you don't hear everyone next door or in the hallway.
Family
10/10
Exceptional
05 Jul 2026
Kristina
A very eclectic amd funky hotel? Clean and friendly service. The whisky bar is a unique feature.
Friends
10/10
Exceptional
03 Jul 2026
Janet
Q very beautiful lobby. Hotel was gt8 on site bar excellent a very pleasant stay
Partner
6/10
Pleasant
30 Jun 2026
Kay
The hotel was clean and the front desk and dining staff were very helpful. However, most of the hotel is original, dating back to the 90's. The second time I stayed there in a month, I was upgraded to a renovated room, so that was nicer. Note: There are no Smart TV's, only cable available, no USB outlets, ( they have extensions cords in several outlets) and the pillows were chippy foam. If you like that kind of pillow, or aren't fussy, then you'll be ok. There is a very old school coffee pot, and no tea available. The dining room does server nice meals, there's an awesome scotch bar, and lots of British decor, so you'll feel like you're staying in a British Hotel. The windows actually open and it's very quiet. Better than staying downtown though at a nicer or newer hotel.
Self
8/10
Excellent
30 Jun 2026
Bradley
Nice, clean, more of a 2 or 3 star hotel. Friendly staff. Underground parking was great for our motorcycles, so bonus there. It’s in a central location which is nice.

Unique vibe to the place.
Family_with_children
8/10
Excellent
28 Jun 2026
Dianne
Room and hotel was quite dated however I it was well kept with no deficits. I would stay again
Friends
10/10
Exceptional
26 Jun 2026
Terry
Food was delicious. We ate dinner in the restaurant. Staff was helpful and service was great.
The hotel has lots of charm.
Friends_and_family Friends
10/10
Exceptional
25 Jun 2026
Brent
The room was clean and well stocked. Checking in was fast and easy.
We went into the lounge which is also a whiskey bar. We had a very friendly and helpful Barman who gave us a flight of Islay whiskey. He was very knowledgeable.
Next was dinner in the outside portion of the dinning room. We had a nice dinner with paired wine. The salad, crab cake and calamari were very good. I also had the short ribs that were very tasty.
After a long day, we had a great evening. The staff were very friendly and helpful.
The room and beds were comfortable. We will be back next time we visit Nanaimo.
Partner
10/10
Exceptional
23 Jun 2026
Jingxu
？
Self
6/10
Pleasant
22 Jun 2026
Christine
I had much higher expectations for this hotel. The pictures make it seem much more elegant and private than it really is. On the plus side, it was very clean and the rooms were very large. On the negative side, our room stated we were to have a garden view—we overlooked the parking lot and the many condos surrounding the property. When we inquired about this we were told no rooms are garden view even though our reservation lists garden view as one of the room highlights. Unfortunately the restaurant was closed for an event which was another disappointment as we were looking forward to eating there. The staff was not welcoming. Perhaps they were occupied with the event that was starting soon. The decor and furniture could use some updating. It was a disappointing stay and we will not be returning.
Partner
10/10
Exceptional
19 Jun 2026
Vince
A nice quiet place to relax
Self
6/10
Pleasant
18 Jun 2026
Lorraine
Finding a charge on my visa after I returned home and no receipt to explain it was not great.
Self
8/10
Excellent
17 Jun 2026
Ashley
Great hotel
Family
10/10
Exceptional
16 Jun 2026
Susan
Restaurant not open on Mondays and Tuesdays. Same for the whiskey bar.
Partner
10/10
Exceptional
15 Jun 2026
Roger
This hotel lives up to its name Grand. We really enjoyed our room, the staff, location, comfort.
Partner
6/10
Pleasant
14 Jun 2026
pat
Only two bath towels in room. Front desk clerk displayed aggressive attitude to issues encountered. Ice kept behind bar and not accessible. Continental breakfast $25 for 2.
Partner
6/10
Pleasant
13 Jun 2026
Nathan
The staff was nice and the restaurant was very nice too and waiter was very kind ! The hotel looked very stunning inside and the gardens outside were beautiful too.
Every piece of equipment in the gym was broken. The jacuzzi tubs in both rooms were broken ( shower and bath worked fine but no jacuzzi working in either room)
These perks are important part of travelling.
Family
8/10
Excellent
10 Jun 2026
Janet
The exercise room machines were not operable ie., could not program 3 of them.
Self
10/10
Exceptional
10 Jun 2026
Shannon
just a great hotel and the location !!!!
Friends_and_family Friends
10/10
Exceptional
09 Jun 2026
Patricia
Great location close to main fairways and shopping in a lovely area with great views of the mountainous landscape. The beds and pillows are so comfy and the balconies are a real treat to enjoy a morning coffee. The foyer is inviting and decorated with a delicate charm. I always stay here when visiting.
Family
10/10
Exceptional
08 Jun 2026
Andy
Super nice hotel and extremely good customer service from all staff. The continental breakfast was only “okay” and the gym was also just “okay” but everything else was great. We will definitely book there next time.
Partner
10/10
Exceptional
08 Jun 2026
Dianne
Great staff, clean room and the a/c worked. Everything was great, we will definitely recommend the Grand Hotel to our friends.
8/10
Excellent
08 Jun 2026
Wayne
Our garden view room had a view of an ugly roof below and was located next to the air conditioner unit for the Hotel.
Partner
10/10
Exceptional
07 Jun 2026
Mary
Quiet, clean…great location
Self
10/10
Exceptional
07 Jun 2026
Sherri-Lynne
This hotel has a feel of elegance and how things used to be when travelling, it has a personality and isn’t just hard, angled bright surfaces. Enjoyed the restaurant service and food.
Partner
10/10
Exceptional
07 Jun 2026
David
Great property in the north end of Nanaimo. Very clean spacious rooms, and safe underground parking. Very friendly helpful staff. Nice restaurant on site, but I didn’t get to use it as the power was out in the area. Great value for what you get with excellent location. Booked 2 nights and booked another before leaving. Highly recommended!
Self
10/10
Exceptional
06 Jun 2026
dan
My favorite part was all the accents and decorations in the lobby. Room was excellent.
Friends_and_family Family
10/10
Exceptional
05 Jun 2026
brenda
Located close to restaurants and shopping. Area quiet and easy to access. The lobby was very beautiful.
Friends_and_family Family
8/10
Excellent
05 Jun 2026
Jacquelynn
Room was spacious and everything was clean. Beds super comfy. They converted an old boardroom into a 2 Queen suite, so there’s no carpet and it echoes a bit. But otherwise a terrific stay.
Partner
10/10
Exceptional
03 Jun 2026
Vince
The staff was very friendly
Self
10/10
Exceptional
01 Jun 2026
Shirley
Nice large clean room
Partner
10/10
Exceptional
31 May 2026
Marc
Comfortable clean room with excellent AC.
Bed were comfortable.
Family_with_children
10/10
Exceptional
31 May 2026
Steven
Awesome
Self
8/10
Excellent
30 May 2026
Melissa
Warm welcoming space
Nice big rooms
6/10
Pleasant
27 May 2026
Mary Ann
The property has a nice appeal. The room was clean and the bed very comfortable and well appointed with a microwave and refrigerator in the room. The amenities in the bathroom were nice. The A/C however, was quite noisy.
Partner
2/10
Poor
26 May 2026
youngjin
No water in the fridge, shower head broken not enough water pressure, I asked if they have a drinking water and staff said \" you can drink tap water, everyone does that!\" thanks I don't want to drink tap water
Self
8/10
Excellent
26 May 2026
Jonathan
Clean hotel, comfortable, yet tacky
Family_with_children
6/10
Pleasant
22 May 2026
Scott
Jacuzzi tub broken. Was the entire reason I chose this room at this place. My problem - Sad face
Family
8/10
Excellent
22 May 2026
Gary
We would stay there again.
10/10
Exceptional
20 May 2026
Shaun
Great room and super restaurant
10/10
Exceptional
18 May 2026
Gail
Our place to stay when visiting Naniamio!!
Partner
10/10
Exceptional
16 May 2026
Kimberly
Our room was very clean when we arrived. We asked for a tidy while we were there and when we got back to our room it was perfect! All the staff were so nice ☺️
Partner
10/10
Exceptional
16 May 2026
Siu Mei
Old fashioned hotel, but kept clean & tidy, rooms with balcony, parking was easy and staff welcoming.
Friends_and_family Friends
10/10
Exceptional
11 May 2026
Yunmi
The room was clean and ready to welcome the guests. It was a very comfortable stay. We will definitely come back!
Partner
10/10
Exceptional
07 May 2026
Tracy
The staff was super friendly and the Bar tender Tanja was a blast. We accidentally left something in the room and human resources were wonderful to deal with.
8/10
Excellent
03 May 2026
Sharon
It was a great stay the only reason I didn’t give it a 5/5 was when I went to use the complimentary soaps ect as I had forgotten my hand lotion was that the lotion and mouthwash had already been opened before we got there. Yes I know that if I had let front desk know they would have immediately replaced everything. But it does affect your stay
Friends_and_family Friends
8/10
Excellent
03 May 2026
Christopher
Always a clean convenient comfortable place to stay.
I was lucky enough to get a free upgrade to a nicer room. Bed was super comfortable and the shower was amazing.
I’ll definitely be back.
Self
10/10
Exceptional
01 May 2026
Jillian
Very retro look. One of a kind. Loved it.
Family
6/10
Pleasant
29 Apr 2026
Nicole
It was just okay.

The disabled parking was not adequate and people used it without a placard. Also a semi was parked and at times it used two spaces.
Friends_and_family Friends
10/10
Exceptional
28 Apr 2026
Mary Lou
Great place
Partner
4/10
Poor
27 Apr 2026
Jeremy
The front desk persons were always helpful, especially getting me water and ice; never gone to a hotel where getting water was so difficult, none even in the room fridge. The elevator makes you feel very fat, it creaks and moans every time you use it, makes you wonder when they’ve had it last serviced.
The restaurant was constantly closed and lights off do to not enough business or staff. It always amazes me when businesses blame economy for bad times but, at the same time, how is it Cactus Club is booming and hard to get a reservation? The hotel looks like something that once was but is no more. The pictures online are not anything like the real experience. Definitely paying the higher dollar for the Best Western near Superstore. Also, the bed headboard is too high and your pillow gets jammed in the space; had to jam another pillow in the space to make it somewhat work for me. The plug behind the mattress is at the right night to push the plug out, to only find out in the morning that none of your stuff charged.
10/10
Exceptional
26 Apr 2026
Donna
Room was very clean,quiet,enjoyed our stay
Family
10/10
Exceptional
25 Apr 2026
Joel
Suzanna fue de gran ayuda durante nuestro check-in en el hotel. Tenía una sonrisa encantadora y siempre estaba dispuesta a ayudar. Además, hablaba mi segundo idioma y venía del mismo país. No me importaría volver a alojarme aquí. Estoy deseando mi próxima estancia.

El hotel también está cerca de un centro comercial y de McDonald’s y Fatburger.
Friends
10/10
Exceptional
24 Apr 2026
Joanna
Very nice hotel, staff professional and helpful.
Partner
10/10
Exceptional
21 Apr 2026
Stephen
Visit was delightful
Partner
10/10
Exceptional
20 Apr 2026
Stephen
Lovely suite, friendly staff and awesome whiskey bar. Will stay again for sure unless prices increase dramatically. Best hotel in Nanaimo. Also good area. Downtown Nanaimo is unsafe now. This area is quiet and safe. Longwood Brew Pub and Browns social house nearby among many other amenities and grocery store etc. Only negatives, Jacuzzi dead and no breakfast.
10/10
Exceptional
19 Apr 2026
Bruce
Great place easy to get to
10/10
Exceptional
19 Apr 2026
Jennifer
I thought the bed was too soft, my husband's side was too hard. The pillows are smaller but firm. Everything is great, you have to get your ice from the front desk. Room was clean, quite happy with the hotel
.
Partner
8/10
Excellent
19 Apr 2026
Emily
Enjoyed our stay - friendly staff, clean room
10/10
Exceptional
16 Apr 2026
Lawrence
really good bar restaurant nice ambiance nice people room was kind of barren
Self
4/10
Poor
12 Apr 2026
Mel
Everything was great except my toilet was covered in feces
Self
6/10
Pleasant
11 Apr 2026
Rennie
It’s what you would expect for the price I guess. Room a little smelly. Not too well ventilated. Quite outdated. Staff friendly and efficient. We didn’t use the restaurant or bar.
Family
10/10
Exceptional
09 Apr 2026
Morgan
The staff is always so very accommodating.
Self
10/10
Exceptional
09 Apr 2026
Gregory
Great place for an overnight stay
8/10
Excellent
06 Apr 2026
Shannon
Enjoy our stays when we are in town for a ball tournament close to local stores and restaurants. I wish the restaurant in the hotel stayed open till atleast 10pm and wish there was a hot tub or pool at this location.
Partner
8/10
Excellent
06 Apr 2026
Justina
The food in the restaurant was really good.
Partner
8/10
Excellent
05 Apr 2026
Donna
Restaurant was closed the day I arrived which was a little disappointing as they have great food. Then the under ground parking was not accessible
Front desk was friendly when I checked in early
Ferries were having multiple cancellations over the Easter weekend which was disrupting travels
Self
10/10
Exceptional
05 Apr 2026
Neil
Room was clean staff was excellent
10/10
Exceptional
19 Mar 2026
Heather
The room was exceptionally clean and spacious. I especially enjoyed my balcony.
Self
10/10
Exceptional
17 Mar 2026
Larissa
The common areas and room was nicr but the restarant is very limited. No breakfast!
Self
8/10
Excellent
15 Mar 2026
Laurie
We had a great stay. Beds were comfy. Hotel is older but clean, very cozy.
Friends
8/10
Excellent
09 Mar 2026
Steve
Everything was great.
10/10
Exceptional
01 Mar 2026
Jack
Everything about our stay was just excellent. The bed was supper comfortable. The room and bathroom were very clean. Each day our room was tidied and clean linens were supplied.
10/10
Exceptional
01 Mar 2026
Jack
First of all the building is beautiful, it feels like you are walking into a grand palace. Our room was beautifully clean and comfortable. The staff were very professional and courteous.
8/10
Excellent
28 Feb 2026
Sherry

The room was clean and spacious. Staff was friendly. Hotel was in a great location and the area was reasonably quiet.
Friends
8/10
Excellent
18 Feb 2026
Gary
It was clean and comfortable, and unfortunately noisy (heater)
8/10
Excellent
16 Feb 2026
Norm
nice staff safe location... would recommend vs staying in city center
10/10
Exceptional
16 Feb 2026
Guilherme
Very nice hotel, clean room, comfortable bed.
Leisure Partner
8/10
Excellent
08 Feb 2026
Cassandra
Comfortable, clean room and affordable. Only downside is that each time we’ve stayed here the restaurant is never available to guests.
10/10
Exceptional
19 Jan 2026
Noelle
Really good
Leisure Self
10/10
Exceptional
07 Jan 2026
James
Our go to hotel in Nanaimo. I especially love the decor in the lobby
10/10
Exceptional
04 Jan 2026
Anna Louise
While I enjoyed my stays and it is my 2nd stay at Christmas with the hotel. I am disappointed that the kitchen closes down during Christmas especially for breakfast. I had took cab to recommended breakfast restaurant but found it closed for Christmas as well. I did not find it located to many walkable amenities. That said because it is near family I would always choose this hotel
10/10
Exceptional
31 Dec 2025
JANICE
Very classy room with a gas fireplace and jetted tub. Price was very good for the quality of room.
Leisure Partner
10/10
Exceptional
26 Dec 2025
Laurie
Spotless, great staff.
8/10
Excellent
17 Dec 2025
Julia
Staff is amazing. Every time I've stayed. The staff is awesome.
Business Self
10/10
Exceptional
14 Dec 2025
Shirley
The property is very clean . The staff were polite and considerate . Our original room was above a ballroom . The front desk moved us to a quieter area when we checked in
Leisure Partner
6/10
Pleasant
13 Dec 2025
Ryan
Booked there because it has a restaurant ans good price. They book our private events which left no room for me
8/10
Excellent
11 Dec 2025
martin
The room was clean
I asked for quite room and thats what i got

Location & surroundings

The Grand Hotel Nanaimo
4898 Rutherford Rd, Nanaimo, Canada

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The Grand Hotel Nanaimo

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