The Spot - A Boutique Hotel

4/10

Poor

20 May 2026

Ning

Window has no screen and dirty. Air conditioning is making loud noise with fan running but does not cool the space. Bathroom sink does not drain well. Check-in took ~30 min. There is no common space or breakfast room. No one helped to check out. The laundry room which services the entire hotel is dirty. Noted homeless people staying under the exterior stair. Booked with Expedia which rates 8.2. Honestly don’t know how it gets rated with this high rating. Very disappointed and Certainly not recommend it.

Family_with_children

10/10

Exceptional

15 May 2026

Roderick

Everything was first class except for technology issues for me checking in/ out. My dog really liked the fenced dog area and made a new friend.

Pet

6/10

Pleasant

13 May 2026

Hsien chu

冷氣機是太老了

Self

10/10

Exceptional

12 May 2026

Gilles

Excellent

10/10

Exceptional

11 May 2026

Seyedbehzad

The Spot Hotel offers excellent value for the price.

Family_with_children

6/10

Pleasant

10 May 2026

Morag

The room has an in-wall A/C unit which was off and the room was very hot. The hotel is on the highway and parking is clise to the road. I was warned to make sure the car was locked.

Self

8/10

Excellent

30 Apr 2026

Gidget

Clean room, nice update of the bathroom, good parking, helpful staff while still booking. Will recommend. Useful kitchenette for extra washing sink.

Family

8/10

Excellent

24 Apr 2026

Kimberly

The hotel is right on the main road through Nanaimo and I first thought it might be too noisy but it wasn't. The room is well constructed to provide a nice nights sleep. Pictures in the ad are accurate. If you travel with a dog there is a nice enclosed back area for exercise.

Partner

8/10

Excellent

23 Apr 2026

Ellen

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Partner

8/10

Excellent

21 Apr 2026

Joanne

Both rooms we stayed in were very nice. Noise was a factor our first night as the hotel is next to a busy street; however we requested a move to the back side of the building and it was much quieter.

2/10

Poor

18 Apr 2026

Georgia

Awful, unsafe, dirty, do not stay.

Having said that shout out to Expedia customer service, great to deal with and booked us another room and helped with our refund. Expedia great this hotel terrible.

Pet

6/10

Pleasant

18 Apr 2026

Joan

This is a human-free mini-motel right on a busy street. Be tech-savvy to check in. The motel looks good, but many functions do not work well. OK for the price.

Partner

6/10

Pleasant

16 Apr 2026

Brittany

The room was clean and looked nice. But there was a very overpowering smell of either cleaner, or some sort of chemical. It wasnt good. The lady was very nice but there was no staff at all, on site at all to remedy the situation, and no one called us back until just before the time of check out. check in and out was very convienient , but again, no staff. we did it all online. They had everything you needed in the room and it was a great price. Overall not a bad stay, but using a staffless system in a customer service based industry, definitely had its flaws.

6/10

Pleasant

16 Apr 2026

Rebecca

Check in and out were fully virtual. This made it very efficient but I'm not sure if any staff were on site while I was there.
It was a clean room and the kitchenette was well stocked. The bed is comfy. There is significant highway noise and inexplicably no washcloths.

6/10

Pleasant

13 Apr 2026

Duc Hoang Anh

Given the rate, I did not have high expectations; however, cleanliness is an area that could be improved.

The fridge and microwave were not cleaned, which may have been an oversight.
The bedsheets also had hair on them, so I wasn’t entirely sure if they had been changed after the previous guest checked out.

Pet

10/10

Exceptional

12 Apr 2026

Nancy

Best bath towels ever

Friends_and_family Friends

8/10

Excellent

11 Apr 2026

Verified traveler

Great location. Easy check-in, check-out process.

Self

8/10

Excellent

09 Apr 2026

Jessica

The self check-in was more complicated than expected, but the staff did assist (via telephone) and everything worked out. Room was clean and comfortable, though a loud mechanical sound below our room (laundry maybe?) occurred in/around bedtime and began again in the early morning. Conveniently located!

Partner

6/10

Pleasant

07 Apr 2026

Raj

Since there is no one at the front desk, its a self check in facility. Rooms were clean but there was wired smell all the time , i guess people been smoking or have pets ( says pet friendly) in the room . Even pillows have the smoke smell in them .

Friends

8/10

Excellent

02 Apr 2026

Sara

Super convenient location after a late night ferry. Easy check in and check out room was tiny but renovations were thoughtful and comfortable. clean. great value.

Family_with_children

8/10

Excellent

29 Mar 2026

Adrienne

The parking lot was easy to find but if your turning left into it it’s a sharp turn but was easy to drive into. Was not hard to find, getting the info for the codes were easy from the staff. The room was spacious, did smell like cleaner when we walked it but opening the window helped. Liked the beds the were comfy and so were the pillows. Liked that the tv was a Roku for streaming Netflix, etc. This was my first hotel where we didn’t need a key, check in was done all over the phone. Would stay here again. Liked also that it was close to the ferry and a Starbucks. It is by a road thats heavily traffic but didn’t bother my sleeping.

Partner

10/10

Exceptional

29 Mar 2026

brandi

Parking was easy and safe! Also the location is perfect! Our room was clean and cozy! Communication was awesome, fast responses and we are very grateful for our check out extension to noon! We have been staying here ar least twice per year for the last 4 years and we will definitely be back!

Partner

2/10

Poor

26 Mar 2026

Shyanne

The place was dirty, the people staying next door were up screaming and slamming furniture against the wall and going in and out of the room and building every 20 mins. The traffic kept us up all night, there is no staff on site to help with anything and the room smelled like dog a cigarettes. It sounded like a brothel all night and I unfortunately was there with my children.

Family_with_children

4/10

Poor

24 Mar 2026

Justin

Room had been \"renovated\", poorly. Brick walls, poor excuse for a kitchenette, and an odour i couldnt quite place. Check in is all online and there are no personelle on site. Look elsewhere.

Self

10/10

Exceptional

23 Mar 2026

Danhui

Pet friendly is a great plus and clean rooms

10/10

Exceptional

22 Mar 2026

Deepak

Easy checkin, clean rooms, comfortable beds. We had an excellent stay.

Partner

10/10

Exceptional

20 Mar 2026

Heather

Room was clean, updated and well maintained. The front door glass was broken, that is my only reason for four stars. I would stay here again.

Self

6/10

Pleasant

18 Mar 2026

WenGuang

I checked in late that night, location’s a little hard to find maybe due to the weather and darkness. The room in general was just alright, tiny, the bed wasn’t comfy, there’s a little backyard that actually connected to the next door neighbor that I didn’t aware of but it was safe. Can’t say it’s dirty or messy but can’t say it’s clean and tidy either. Guess I would prefer hotel instead next time.

Self

6/10

Pleasant

17 Mar 2026

Jo

I couldn’t check into the Spot, but after 4pm I didn’t get the details so I called the contact number. They said housekeeping was behind so they offered an upgrade at a nearby hotel. It was nice and had a view of a harbour.
BUT the next morning I’m woken to the sound of the door being unlocked. THERE WAS NO KNOCK! No one saying “it’s housekeeping”. It was a quiet rattle of keys turning the lock. Im surprised it even woke me. I jumped out of bed, yelled that the room was occupied as the door was opening. I got to the door before they could see me and forced it shut against their weight. I yell at them to go away. As a woman traveling alone this is the worst nightmare and something that happens all too often. The door didn’t have a bolt and chain lock to prevent someone outside from unlocking it again.

A man said he’s housekeeping, I tell him to wait until I check out. It honestly felt like he still wanted to come in and clean. It was so bizarre.

I settled down and went to the office to tell them what happened. She was apologetic, said he is new and went to the wrong room, but honestly it felt like she didn’t get how traumatic having someone pushing your door open can be. She said I could check out late, so I went back to bed.

Less than 2hr later there’s a knock at the door. They said ‘housekeeping’ as they unlocked. I said occupied and didn’t hear him go away. So I went out to face him, he showed me his paperwork, which had my room # on it, but didn’t specify the hotel.

Self

8/10

Excellent

16 Mar 2026

Jordan

Excellent losgings and great service don't have much more to say

Self

8/10

Excellent

16 Mar 2026

Brian

Did not like the idea of no staff on duty and key pads for everything

Partner

10/10

Exceptional

15 Mar 2026

Jordan

They were exceptionally vlean and the staff can be forgiving if you are not out immediately but they still will encourage and have you leave if you stay to long great customer service

10/10

Exceptional

15 Mar 2026

Ranee

Great little place to stay in Nanaimo and very reasonable priced.

Self

10/10

Exceptional

25 Feb 2026

myles

clean room, clean bathroom. very nice shower. close to restaurants. check in was very simple and easy.

10/10

Exceptional

16 Feb 2026

Jordan

Thw rooms were clean and perfectly prepared even before my established check in time. They were even willing to give me some extra time before checking out

Business_and_leisure Self

10/10

Exceptional

12 Feb 2026

Cindy

room was spotless and staff were courteous.

Self

10/10

Exceptional

06 Feb 2026

Bayley

Great value

Leisure Self

10/10

Exceptional

05 Feb 2026

Devin

As expected

Leisure Self

6/10

Pleasant

04 Feb 2026

Taslim

Clean room -decent for solo traveller or a couple. Need some comfy chair for the work table. Room smelled a little so hope airing it out would be nice. Small chip in the washroom sink but not too crazy. For the price it's not too bad.

Business Self

10/10

Exceptional

03 Feb 2026

Sayaka

Room and shower were newly renovated and spotless. Pleasantly surprised and would stay again.

6/10

Pleasant

31 Jan 2026

Richard

The room was excellent for the price and is conveniently located close to the BC Ferry and Hullo Ferry Terminals. No staff are on hand so it’s operated like most Airbnb’s with self check in using codes which are sent to you in advance after you check in online. Nice for the price!

Leisure Family

6/10

Pleasant

26 Jan 2026

Sandra

The room was in good condition and appeared to be clean.
I did find a hair ball on the extra blanket. There was a very strong scent in the room which lead me to believe it was covering up something. The rooms and door needs sound proofing as the TV from other units and the road noise was significant.
I really appreciated the kitchenette and supplies provided within. Having a dish cloth and tea towel would have been helpful but I managed with a hand towel.
I also appreciated having Netflix set up for viewing.

Business

10/10

Exceptional

24 Jan 2026

Lorraine

The manager answered the phone at 1:00 in the morning to help me with the door code so that I could get access to my room. The room was very clean and comfortable. Highly recommended!

6/10

Pleasant

13 Jan 2026

Gilbert

Suite was generally OK - location is not ideal; lots of traffic noise. The bed was not the most comfortable. But it was clean and the remote check-in was fine.

10/10

Exceptional

10 Jan 2026

Sally-Margaret

It was such a cute place to stay. The codes for the locks were confusing at first, but nonetheless, it was a great stay.

10/10

Exceptional

03 Jan 2026

Alma

Very clean, well lighted, safe and location is accessible to important needs. with Modern style, proficient staff from customer service to room service. Thank you.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Chris

It was fine but the check in procedure was not super smooth. We got it all sorted out and it was fine. The room was updated with some nice modern touches like the sink and shower. The bed was comfy, and I appreciated that it was dog friendly. I would stay again.

Leisure Pet

4/10

Poor

29 Dec 2025

Bill

Old musty building with excessively squeaky floors. Sounded like a herd of elephants entered the suite above me at 1 am…Brutal

Leisure Family

8/10

Excellent

26 Dec 2025

Deborah

Room was awesome but I could not get the tv to go to Hdmi to watch in the morning

Leisure Self

2/10

Poor

21 Dec 2025

Ronald

Yes getting in the room was a nightmare and no staff there to assist you! It was complicated for us to get our code to get in our room. The bed wasn't made either the next day but they did leave us clean towels. It must be under new management because it wasn't like that before. We won't stay there again! It took about an hour and 1 half waiting in the cold pouring rain to get in our room.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Steve

Yes

6/10

Pleasant

20 Dec 2025

Randall

The room was in good condition. Check in was a bit different. They wanted me to scan my drivers license front and back before giving me the code to unlock the room. I refused to do that and just showed them my id.

Leisure Partner

8/10

Excellent

11 Dec 2025

Krystal

Ice machine didn’t work so sucked abit

Leisure Family

10/10

Exceptional

08 Dec 2025

Bonita

Amazing

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Greg

Easy, full communication with the staff and a nicely appointed room.

Partner

10/10

Exceptional

28 Nov 2025

Jay

This is a nice little motel with quite clean, nice, updated rooms, and a really nice bathroom. The only downside is the general location is on a pretty busy road, so if you're a light sleeper and they give you one of the street-facing units, that might not work well for you.

Business Self

10/10

Exceptional

21 Nov 2025

Kelli Jo

Hotel is right on the highway and central to everything. Yes it can have traffic noise, but putting the fan on in the bathroom creates enough white noise that you can't hear it. For the price point; value is high. Kitchenette is fully stocked. Staff is prompt to reply to any questions. Will be staying there for my next visit.

Business Self

10/10

Exceptional

15 Nov 2025

Patty and Mike

Very clean and Reno job looks great. Awesome value for money

Leisure Friends

10/10

Exceptional

15 Nov 2025

Patty and Mike

Value for money. Very clean, newly well done rooms. Great location. Definitely worth the price

Leisure Friends

10/10

Exceptional

03 Nov 2025

Valerie

Clean room, great shower.

6/10

Pleasant

02 Nov 2025

Blair

Was lots or road noise

Leisure Friends

2/10

Poor

01 Nov 2025

Peter

Didn’t use the air conditioner, but it looked to be in good condition. The parking lot was fine, but the area was a little sketchy. DEFINITELY lock up your car

Self

2/10

Poor

30 Oct 2025

Awry

booked a stay at The Spot Boutique Hotel and was extremely disappointed with how I was treated. At the last minute, they cancelled my reservation without proper notice or explanation, leaving me completely stranded with nowhere to go. There was no effort made to help me find alternative accommodation or even a sincere apology.

This kind of unprofessional behavior is unacceptable for a hotel that claims to care about its guests. If you’re looking for reliability and respect, I strongly recommend booking somewhere else. A business that treats paying customers this way doesn’t deserve your trust.

Business_and_leisure

2/10

Poor

30 Oct 2025

Darrin

The room was ok but very noisey. Lota if street noise
So difficult falling asleep. Finally asleep and at 1 am some dude wanders in the room. Door was locked and no dead bolt. Dude says it was his room as i laying in ded and myndog runs out the door. Have to be up at 430 am for a 12 hour drive
So i am not happy

Leisure Pet

10/10

Exceptional

26 Oct 2025

Charmaine

Room and area were great. Quite a bit of road noise though.

Self

6/10

Pleasant

23 Oct 2025

Amanda

While this property has some nice upgrades… Building and doors are old and sound travels right through. Location is literally on the highway… so expect traffic noise and a lot of foot traffic around the building. While it worked for our short stay, would not stay again.

Leisure Partner

8/10

Excellent

22 Oct 2025

Vijay

Pleasant stay. No front desk. All check in done online. It's great for an introvert.

The coffee machine did not work and even though i placed the card outside my door for \"making my room\" and replacing coffee pods, there was no service done.

Communication for checkin and check out was great and convenient through SMS

Leisure Family

8/10

Excellent

22 Oct 2025

Dennis

Good location, good value, pet friendly. No cleaning service our entire 5 day stay. Maybe that is standard procedure but it wasn't communicated to us.

Partner

10/10

Exceptional

21 Oct 2025

Ranee

Loved self check in no hassle every hotel motel should have this service. Enjoyed my stay & definitely will come back as I travel for work quite a bit.

Business Self

10/10

Exceptional

19 Oct 2025

Kevin

Affordable, great large television, great beds, linens, bath towels, washroom, showers, heated mirror, large minifridge, lots of plugins. Would stay again.

Leisure Family

10/10

Exceptional

17 Oct 2025

David

Clean and fast check in

Leisure Self

10/10

Exceptional

15 Oct 2025

Kai

Lovely room, nice staff

Friends

10/10

Exceptional

12 Oct 2025

Rob

The price point was amazing, and the experience was perfect for what we needed - a good night's sleep before traveling on the next day. It was clean and well kept. We would come back.

Leisure Pet

10/10

Exceptional

12 Oct 2025

Aileen

Very clean, comfortable bed, great shower

Leisure Partner

10/10

Exceptional

09 Oct 2025

David

Clean

Leisure Self

10/10

Exceptional

07 Oct 2025

Edward

Great space, very conveniently located. Room was quiet and clean, bathroom was very good. Could have used a desk? Otherwise very nice for the price.

Business Partner

10/10

Exceptional

27 Sep 2025

Maeva

It's the perfect spot if you are arriving from the ferry and need a place to stay for the night. I arrived there at 11 p.m. Check-in was easy, and communication was great and helpful. It is not quiet, so it is probably not the best for a long stay, but it is definitely very convenient, and everything was efficient. Also, it is pet-friendly, and that was the positive part for us. We will return if we arrive late at night or leave with the early morning ferry.

Pet

2/10

Poor

26 Sep 2025

Marvin

Very noisy no sound proofing

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Felix

the room was super nice and new, comfortable bed, super clean and in general a good price

Leisure Partner

10/10

Exceptional

25 Sep 2025

Jeannette

Clean, pet-friendly, enclosed yard with small outdoor table made our stay comfortable-thank you.

Leisure Pet

2/10

Poor

20 Sep 2025

Somer

Worst trip and staff I have ever experienced. They rely on cancellations to make money. Don’t stay here!

6/10

Pleasant

20 Sep 2025

Angie

Room was very nice. Bathroom was very nice. Quality towels and bed was comfortable. Our only issue was that we didn’t get the email to check in. They texted us instead and since my phone was turned off to avoid international calls that was an obstacle. Would stay here again.

Leisure Family

10/10

Exceptional

18 Sep 2025

JILL

Small but has everything you need. Noisy since it's on a main arterial, traffic and sirens into the night. Unit was clean and tidy. Tiny back yard for ground floor units, can sit outdoors. No front desk, after checking time you get a room number and code to key into your unit. Felt safe, looked like video cameras monitor building. Fine for overnight stay passing through Nanaimo. Note: there was a problem with Expedia, my prepaid stay didn’t get credited, but when informed of the double charge, The Spot immediately refunded my second card charge.

2/10

Poor

16 Sep 2025

Robin

Smelled like mold. Checked out at 930pm

Leisure Friends

8/10

Excellent

14 Sep 2025

Allison

I loved the back femced area for my dog. The shower was excellent. What i found less enchanting was the loud air conditioner and traffic noise. Also loved the great communication. I would stay there again.

Leisure Pet

4/10

Poor

14 Sep 2025

Gerold

The check in was remote and we never saw a person working there except the housekeepers. Property has code locks and you need to enter two different codes to get into the units, plus another code to get to the ice machine which wasn’t working. People were really struggling to get in, and lots of beeping sounds when people are coming and going. It’s a cinder block building and rooms were fairly small. Overall condition of property seems to be deteriorating, including a major tripping hazard on stairway. Property inside is fairly clean but it’s on a very busy and loud road. The price was reasonable but given other issues we wouldn’t stay here again.

Leisure Partner

8/10

Excellent

13 Sep 2025

Sharon

The room was as described. It was very clean.

Leisure Self

4/10

Poor

08 Sep 2025

Chencheng

The upstairs unit was kept making the noise till midnight and when I contacted the customer service , they told me to knock on their door myself… unbelievable!

Leisure Partner

8/10

Excellent

08 Sep 2025

Willem

Very convenient due to online book in and check out and electronic locks.
Waited 2 days for wifi access. Air conditioner noisy. No provision to unpack suitcases for staying longer than 2 nights

Leisure Family

8/10

Excellent

07 Sep 2025

kelly

It was perfect for ourvovernight stay. Communication was wuick if anything was needed. Clean and easy check in check out

8/10

Excellent

03 Sep 2025

Sean

We would rate the bed and shower very highly. We had to contact the hotel for the WiFi info as it was incorrect in the manual; however, they were very quick to reply. The grounds left much to be desired. The patio glass was dirty, and the outside area unkempt and not as other guests had commented. Overall a good experience, but not great.

10/10

Exceptional

02 Sep 2025

darshan

room was clean and many shops nearby.

8/10

Excellent

01 Sep 2025

Cheryl Orban

Updated rooms, easy access. But limited parking.

Family

10/10

Exceptional

26 Aug 2025

Lisa

We really enjoyed our stay at the Spot. The check in, entry instructions and check out were perfect. The room was really nice and clean. The location was perfect for catching an early Ferry. I will stay here again.

Leisure Family

6/10

Pleasant

18 Aug 2025

Jennifer

Key pad had no numbers. Could not find the Yale lock or white button mentioned in the check in instructions

8/10

Excellent

18 Aug 2025

Eva

Well maintained property. Noisy area along busy road. Very small and tight parking, no sufficient space for a large truck which should be communicated in properly descriptions.

Business_and_leisure Pet

10/10

Exceptional

17 Aug 2025

Dave

Good

8/10

Excellent

17 Aug 2025

Dave

Convenient hotel

Leisure Self