Name: Novotel Phuket Resort
Address: Phrabaramee Road, Patong, Kathu, 282, Phuket, 83150, TH

10/10

Exceptional

29 Jul 2026

Oludamilola

Everyone love and enjoyed our stay at the resort. The property was clean and the staff were very helpful and friendly. Breakfast had a good spread and everyone could easily find what they liked. The shuttle vans were helpful in getting around. The resort is a couple of minutes walk to the beach. This was a family trip and we loved it

10/10

Exceptional

14 Jul 2026

Sacheeta

Good

Family_with_children

8/10

Excellent

07 Jul 2026

Michael

Was okay.

10/10

Exceptional

22 May 2026

Rachel

Staff were all extremely kind, room service was extremely fast and convenient! Extremely beautiful views of Patong beach. I would highly recommend this place to anyone traveling to Phuket.

Friends

10/10

Exceptional

10 May 2026

kendra

My view was insane! It’s also so close to the beach! I would definitely come again.

The breakfast was mid.

10/10

Exceptional

24 Apr 2026

Lee

Our stay at The Novotel was amazing. The staff were super friendly, helpful and went out of their way for customers. The room was immaculate and cleaned daily. Breakfast had plenty of options for both adults and children, it was fresh and impressively presented. We were very happy with our stay and recommend this resort.

Family_with_children

10/10

Exceptional

18 Apr 2026

Nicholas

Great staff who were all very friendly and helpful. Room cleaners were fantastic and swim up room was great.

Family_with_children

10/10

Exceptional

15 Apr 2026

Angelo

Breakfast was amazing with a lot of varieties.

Self

10/10

Exceptional

07 Apr 2026

Eduard

The resort is in great location, close to the best part of the Patong beach and walking distance to the shops and restaurants.

Partner

10/10

Exceptional

15 Mar 2026

Cedric

Great staff and service. The breakfast has everything you can imagine and the rooms and nicely done and comfortable. The hotel is on a hill with fantastic views and you have a shuttle if you want to not walk down.
Something recommended for families.

8/10

Excellent

12 Mar 2026

Janelle

Amazing view from the entire property! Excellent pools and good service. I would skip the food here, expensive and not that great.

10/10

Exceptional

06 Mar 2026

Elizabeth

Great resort with nice room

Family_with_children

10/10

Exceptional

16 Jan 2026

Erdembileg

Friendly staff, clean room, great food, close to everything. What else can you ask from hotel?

Friends_and_family Family

4/10

Poor

11 Jan 2026

Bozidar

Very noisy room due to the main road near by . On our 2nd night we got woken up around 2am by smoke and terrible smell from our air conditioning system . Technician came to try to fix the problem unsuccessfully end we ended up packing everything and moving room at 3am .
They did what they could and gave us another room but in the middle of the night , we had to wash hair , clothes , everything as everything picked up the smell from the smoke and odour like burning installations .
The hotel has potential but it hasn’t been renovated what looks to be a very long time .
Some nice and polite people at the reception desk .

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Katsui

Good

Leisure Family

10/10

Exceptional

25 Dec 2025

Dennis

Great place for families and close to the beach very convenient …..

Leisure Family

8/10

Excellent

25 Dec 2025

Prateek

Hotel is bit up the hill but they have shuttle from the main road. Room was clean. Breakfast had enough variety though few things were to be ‘discovered’. Like cut fruits were kept in the fridge! Egg station was outside the breakfast area. If you are not observant, will miss those.

We had top floor ocean view so views were great and rooms pretty silent. Kid’s club and facilities like Table tennis, darts etc left much to be desired. Many needed maintenance, and felt unlike what is normally available in a ‘Resort’. Pool bar wanted 50 baht for water though we were hotel guests!! Interestingly and hotel resupplied as many water bottles as one could ask for in the room. Cool.

Staff courteous, folks like Bandar were super cheerful and helpful.

One last thing…there are Tuktuk guys just outside the road entrance. Some behave like goons almost willing to fight and hit you…feels like were high on weed, whose smell fills the air all over Phuket.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Yuvraj

Beautiful resort. Centrally located. The Chef and the team at the restaurant were brilliant. Special shout out to Karisma and her colleagues. Could have been even better with some evening entertainment but not a deal breaker.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Nalin

Room was very comfortable and nice location with a sea view.

Leisure

8/10

Excellent

03 Dec 2025

Brad

The room was amazing but having the three level pool was just absolutely gorgeous especially overlooking the ocean

Self

10/10

Exceptional

04 Nov 2025

Gulcan

That’s nice hotel smiley face staff all soo helpfull I really like the food and they are doing very nice massage

Leisure Family

10/10

Exceptional

29 Oct 2025

Tonga

Everything was great.

10/10

Exceptional

20 Oct 2025

Alok

Excellent view from the Balcony

Leisure Family

10/10

Exceptional

15 Oct 2025

DiQuan

Novotel's staff is hands down the best resort staff that I have ever encountered! Sak and his team of bell men: Am, Bao, and Choo were a pleasure to engage with each day. The scenery/ landscaping is immaculate around the resort topped with great restaurants near the resort for any occasion! I def will be back!

Leisure Friends

8/10

Excellent

14 Oct 2025

James Quang

Place was dated but staff was friendly. Might need a little R&R and better cleaning. (found dead lizard with ants in our room)

Leisure Partner

8/10

Excellent

11 Oct 2025

Glen

Staff were excellent, location average.

Staff were excellent. Was a bit out of the way, access was up a hill. No shade over pool.

Partner

10/10

Exceptional

10 Oct 2025

basera

We booked two pool access rooms they were beautiful and so spacious for our family. The hotel has amazing views from every side and very friendly and welcoming staff . The location is a little far from the main spot of Phuket beach. You have to walk down the hill and walk about 15 mins to get to the main centre of the beach. If only they could provide shuttle service to get you to the centre of beach would be more convenient for families.

Leisure Family

10/10

Exceptional

09 Oct 2025

Bridget

Beach view was beautiful. Great pools lovely staff

Leisure Family

6/10

Pleasant

24 Sep 2025

waleed

The staff wonder full , the rooms furniture is old also towels old.

Friends_and_family Family

6/10

Pleasant

10 Sep 2025

scott

Older hotel

Leisure Friends

10/10

Exceptional

09 Sep 2025

Palanikumar

Overall experience was nice

10/10

Exceptional

29 Aug 2025

Mrs Kanokwan

Everything was excellent we are family of 6. I’m toke my parents for experience to Phuket for their first time and me and my kids first time their too.we very happy with the hotel,the staff very friendly and smile very helpful. We will go back again.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Thawzin

Good service overall.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Thiago

Very nice hotel

10/10

Exceptional

03 Aug 2025

Cesar

Great place, near to many amenities! It can be improved if the pool were open beyond 7pm (perhaps adults only!?).

Leisure Family

10/10

Exceptional

31 Jul 2025

Bernardina

Everything was good

Family

10/10

Exceptional

30 Jul 2025

George

Very good

10/10

Exceptional

16 Jul 2025

Alexandre

Great location. Super staff always willing to assist. Clean, comfortable, excellent amenities.

Leisure Family

8/10

Excellent

13 Jul 2025

Laura

We loved our stay at the Novotel Phuket. Views to die for, great pools, breakfast had good options, be prepared for lots of stairs! Worth it for the view though.

Leisure

4/10

Poor

13 Jul 2025

Chris

Please don’t stay here with your family unless on a strict budget - you will be disappointed. It is sold as a 4 star, but in my experience, it wouldn’t be higher than a 2.5 star.

The property is incredibly dated (wife described it as “seedy”), the food ordinary, not in a convenient part of Patong for access.

It’s saving grace is that the people there are lovely and very accommodating of us wanting to leave our booking early.

For a short stop it is fine if you want to be near Patong, but anything longer than 2 days it would be worth looking elsewhere

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Agha

It was really nice and close to the patong beach and everything was nearby.

Leisure Family_with_children

10/10

Exceptional

18 May 2025

Clare

Absolutely stunning hotel. We had a swim up room which just made the holiday for the children (and us!) Great location on a hill over looking Patong so the view is beautiful and the lobby is quite spectacular. The pools are lovely and clean. The staff are so friendly and attentive and the food was great. So much choice at breakfast, Patong is walking distance too, We hope to return,

Leisure Family

4/10

Poor

13 May 2025

Sanjay

The room assigned was not good and I reported this to the person who came to drop me to my drop and asked him to change my room but nothing happened. There were some loud guests on the same floor and felt safety issues. Though breakfast and restaurent experience was good.

Leisure Family

10/10

Exceptional

11 May 2025

MAHMOUD ALI ATIFE

Great hotel,nice pool and room,staff was very friendly.Good location with fantastic views.Will be back!

Leisure Friends

10/10

Exceptional

11 May 2025

Jessica Evelyn

We really enjoyed our stay, the staff were amazing, pools 10/10, close enough to main part of Patong but at the same time far from the crazy and a short walk to Patong Beach.
The only thing i didnt enjoy was the bathroom in our room, it was very small and wasn’t cleaned regularly (towels were changed yes) just not the actual toilet or basin

Leisure Family_with_children

10/10

Exceptional

06 May 2025

Alfred Moris Gadelsid

Very nice staff, beautiful views, nice facilities, we enjoyed our visit very much

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Sean Richard

Fell completely in love with this hotel! Just the right distance away from the madness in Patong but close enough to everything at the same time. 1 minute walk to patong beach, shops and restaurants. All the staff were lovely and so welcoming. We will definitely be returning in the future.

10/10

Exceptional

19 Apr 2025

Kapil Bhanubhai

Overa

10/10

Exceptional

13 Apr 2025

Amit

Novotel Phuket Resort had a lot of activities for the kids, and Le Spa’s massage and spa were exceptional. The resort was very spacious too.

Leisure Family

10/10

Exceptional

12 Apr 2025

Earl John

I had an incredible experience at Novotel Phuket Resort. From the moment I arrived, the staff went above and beyond to make me feel welcome, their warmth and professionalism truly stood out. The hospitality was top-notch, and every interaction reflected genuine care and attentiveness.

One of the highlights of my stay was the exceptional food. The variety and quality of the dishes were outstanding, offering something for every palate. Whether you’re in the mood for local flavors or international cuisine, the resort’s culinary selection is sure to impress.

Overall, Novotel Phuket Resort delivers an unforgettable experience with its excellent service, amazing food, and inviting atmosphere. I highly recommend it for anyone looking to unwind in style and comfort.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Ashish

Excellent !!!

Leisure Family_with_children

10/10

Exceptional

16 Mar 2025

Jennifer Ida

Great location and staff were very helpful.

10/10

Exceptional

11 Mar 2025

Matthew

MrMJH

Was extremely comfortable and the e pool set up is really nice and relaxing

Partner

10/10

Exceptional

08 Mar 2025

Miriam

We stayed of this resort for a few days, we really enjoyed this resort. The staff is so kind and welcoming. The Thai tea you get on arrival is WONDERFUL, so delicious! The resort is beautiful and peaceful. The breakfast was a 11/10 such diverse selection, so many things to choose from all delicious. The pools are great, clean, and the ocean views are spectacular! The resort down sit on a heel which can be tiring for some but they offer a shuttle that taken you down and back up running very frequently. Super convenient for when you’re exhausted or in a rush! Overall a lovely stay at this resort.

Leisure Partner

4/10

Poor

25 Feb 2025

Mitch

Poor choice of hotels

Hotel is dirty, service doesn't always respond to requests, staff was not very accommodating to adjustnents. Pool was good, location is good, but I'd stay away from this hotel.

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

Garry William

Stayed with my family in a poolside room. The staff were amazing - helpful and friendly. Food was great.

The only challenge is that it's not the easiest to leave and explore by foot due to having to cross a busy street and being a bit of a walk from central to south Patong which is where markets etc are. Do make use of the free shuttle to Jungceylon mall as it's close to all the action.

Wouldn't hesitate to return in the future.

Leisure Family_with_children

10/10

Exceptional

23 Feb 2025

Rajoo

Great location! Beautiful view! Very friendly and helpful staffs!

Family_with_children

10/10

Exceptional

22 Feb 2025

Annie

People were super nice.

Friends_and_family Family

10/10

Exceptional

19 Feb 2025

Elvira

it was really a comfortable stay

Leisure Friends

4/10

Poor

25 Jan 2025

Hoa

Ants crawling in the bathroom and bed areas. The music across the street was blasting past midnight every night we stayed. The only thing we liked was the stunning views from the resort .

Leisure Family

10/10

Exceptional

16 Jan 2025

Helen

Friendly staff, good breakfast options, no shuttle from airport- apparently it had ‘gone’ and we weren’t long at bags etc. clean. A bit noisey from clubs etc but would stay there again. Good pools

Leisure Family

10/10

Exceptional

16 Jan 2025

Jason

Great place, really nice breakfast spread, views are incredible. Very clean place

6/10

Pleasant

06 Jan 2025

K

The resort is very old and looks nothing like pictures on website , as soon as we saw reception we new we made a mistake by booking this resort. very rundown everything from reception area , pools the same needs urgent attention,sun-beds and parasols in very pour condition, so is restaurant , bar and rooms, not gonna go into details but looks like it hasn’t been refurbished since it was built (My guess 20-30 years ago ? ), very limited choice of breakfast. And the money they charge per night way way overpriced .people who gives high scores must be blind or never stayed in decent hotel or resort.Location is good , very close the beach, food markets and restaurants. It was our 4th resort in our 2 week holiday in Phuket and was most expensive and very disappointed.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2024

Karen

Staffs are lovely. Very helpful

Leisure Family

8/10

Excellent

22 Dec 2024

Neil

Great location with very friendly and helpful staff

10/10

Exceptional

18 Dec 2024

Abhijit

Great location and facilities with a good spread of breakfast selection. Loves the ambience and overall vibe around the hotel.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2024

David

Great place tonstay

10/10

Exceptional

06 Dec 2024

Verified traveler

Recommended

The resort is beautiful, good location. Staff was very nice and helpful

10/10

Exceptional

01 Dec 2024

Sandeep

Great location, views and breakfast was very good. The room was a bit small and did not have adequate lighting. Some parts of the room were dark in evening time.

Leisure Family

8/10

Excellent

29 Nov 2024

Warangkana

Very comfortable bed.

8/10

Excellent

26 Nov 2024

David

Excellent property. The only down side is having to walk up and down hilly area

Leisure Friends

10/10

Exceptional

25 Nov 2024

Marina

They were very welcoming and made us a welcome cake and room decorations for our honeymoon.

Leisure Partner

8/10

Excellent

23 Nov 2024

Stephen

Novotel stay

Very good stay, in particular the morning fitness classes with Beat and his team were excellent and a great start to the day.
All of the stay were friendly and a good location. Even though on a steep hill, the hotel shuttle bus was prompt so there was no issues with this. Only draw back is no evening entertainment and the V bar very quiet so had to venture out every evening.

Self

10/10

Exceptional

20 Nov 2024

Colin

This is an oasis of calm just minutes away from the crazy world of Patong beach. The property is situated in a leafy well manicured garden nestled in a hill overlooking Patong on one side and the sea on the other side. The staff are brilliant and highly attentive. We stayed here for 2 glorious weeks during the low season and came home truly rested and tanned. Thank you to all the Novotel staff!

Leisure Partner

2/10

Poor

17 Nov 2024

Louraine

Very difficult to get from one area to the next at this hotel. I won't stay here again.

10/10

Exceptional

16 Nov 2024

MOHAMMED

Good hotel with friendly staff

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

Alicya Morgan

The staff was incredible! Especially the dining staff.
Walking distance to main shopping district, or free shuttle if you're not a walker. Highlight was the incredible view.

Leisure Partner

8/10

Excellent

04 Nov 2024

Nicole

Loved everything the only feedback I would provide is to change the bedding daily and provide a mattress topper

Leisure Self

8/10

Excellent

17 Oct 2024

adrian

Good hotel in a good area

Leisure Partner

10/10

Exceptional

07 Oct 2024

Zachariah

My Phuket holiday

Good place, amazing sea view from the hotel, good breakfast. A little away from Main Street but they have shuttle service. Highly recommend

Partner

4/10

Poor

02 Oct 2024

stephen

Good view

10/10

Exceptional

16 Sep 2024

Xingzhi

I love it very much.

8/10

Excellent

11 Sep 2024

jerry

Nice view & easy to go everywhere ! But need to be VERY CAREFUL when cross the streets

Leisure Family

10/10

Exceptional

29 Aug 2024

Phasouk

The most beautiful resort in Phuket! walking from beach and food. I would stay here again! Great for family stays.

Leisure Family_with_children

8/10

Excellent

27 Aug 2024

Ayush

The stay was amazing

Leisure

10/10

Exceptional

26 Aug 2024

Saumil

Excellent service and great staff

Leisure Family_with_children

10/10

Exceptional

03 Aug 2024

Sharrif

Very nice resort very recommended!

8/10

Excellent

01 Aug 2024

Steve Sahib

Location is excellent with breathtaking view, is quite place away from the busy area buy still easy to get anywhere with shuttle service they provided.

Leisure Partner

8/10

Excellent

22 Jul 2024

Craig

The staff were amazing, we stayed for 9 nights, hotel is a little tired. The first room we were put in was dated and near the road, We requested to be moved and fortunately we were able to move up the hill, great view, no noise. Room was ok, not the best but certainly not the worst. Clean and tidy, pools were nice and all staff made us feel welcome.

Leisure Family

8/10

Excellent

09 Jul 2024

Michael

Nice hotel with great views. Very friendly and helpful staff. Traffic noise throughout the day spoiled the peaceful setting. Overall the hotel is a little tired and needs a revamp.

Leisure Partner

6/10

Pleasant

27 Jun 2024

Taher

Location was very close to patong beach just 2 minutes which was a great thing, they have shuttle car to transfer you from inside to outside or outside to inside the hotel as the hotel is on high level area.

The trips organisers team was really nice and helpful.

For family rooms with bunkbeds they need to assign the view in the web side because they gave us a very bad room at the beginning and changed it after many complaints

Breakfast was poor. Reception team need to be more supportive specially during check-in as many people are coming from far distance with long flight.

Leisure Family

10/10

Exceptional

14 Jun 2024

Kunal

They provide indian food which is great

Leisure Family_with_children

10/10

Exceptional

14 Jun 2024

Rishi Raj

Had a great experience. The property is very close to patong beach and the market

Leisure Family_with_children

10/10

Exceptional

12 Jun 2024

NAAVNEETA

Good

8/10

Excellent

03 Jun 2024

Hoang

it was good resort, nice view and swimming pool, but a lot of staircase to the room. Breakfast was resonable.

Leisure Friends

8/10

Excellent

19 May 2024

Glenn

Nice hotel, great staff apart from one grumpy receptionist. Nice pools. Very close to everything Patong has to offer. I’d just say to be careful crossing the road outside the hotel - traffic does not stop for pedestrians on the crosswalk.

10/10

Exceptional

14 May 2024

CHERYL

Beautiful sea view

Leisure Partner

8/10

Excellent

04 May 2024

Randeep

Ok

8/10

Excellent

19 Apr 2024

Kin

Large room with a great view of the ocean. Wonderful complimentary shuttle service to bottom of the resort and to the new mall ( Jungceylon Mall ). Staff are very professional and courteous. Room is spotless albeit a bit dated. Breakfast can be improved with better quality and variety. Great value for the rate I paid for my ocean view room.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Verified traveler

First time visitors to Phuket

Novotel Phuket Resort Patong was a lovely resort overall. Very friendly and polite staff, who assisted us with tour bookings and other queries we had during our short stay. Breakfast buffet was wonderful with plenty to choose from and catered for all nationalities. It can do with some facility updates as it's 4-star rating.
We would recommend the resort to family or friends if visiting Phuket. We wish the staff all the best for the future and thank them for their hospitality.

Partner