Name: Four Points By Sheraton Phuket Patong Beach Resort
Address: 198 8 9 Taweewong Road Patong, Patong, 83150, TH

Four Points By Sheraton Phuket Patong Beach Resort

Phuket · Thailand

198 8 9 Taweewong Road PatongView location

100 reviews shown

10/10

Exceptional

15 Jul 2026

gurjit

Excellent property,excellent breakfast and pool

Friends

10/10

Exceptional

14 Jul 2026

Kevin

Nice stay, I would stay here again.

Self

10/10

Exceptional

14 Jul 2026

Blake

I will stay here again!
Breakfast buffet is 1st class

Friends_and_family Friends

4/10

Poor

29 Jun 2026

David

No coffee in the lobby early morning. I inquired staff told me to walk 600 m to seven eleven. Don’t get oceanfront; extremely loud 24 hours. No sleep three days. Car booked through them for the airport never showed up. Grab took two minutes and was 300 baht less. Short version I’d never consider staying here again. They have brought the worst of USA to Thailand dishes sitting in halls for days, pools closed all the time, broken elevator and no bellman to help carry bags upstairs. This is a dump

Partner

10/10

Exceptional

25 Jun 2026

Adnan Saif

Good property, polite and helpful staff, prompt service.

Well equipped gym.

Breakfast could be better.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Mikel

Great hotel, staff, location and food. Highly recommended

Partner

10/10

Exceptional

30 May 2026

Juan

One of the best places I stay in Phuket

Self

10/10

Exceptional

28 May 2026

Timothy

Beach is 2 mins away

Partner

10/10

Exceptional

12 May 2026

Harpreet

Good location, big room. Large pools

Self

6/10

Pleasant

08 May 2026

Miriam

We had a pool-facing room.
(1) The constant disrespect of other hotel guests sitting on our bedroom steps into the pool, & being intimate with one another, was very annoying. Hotel guests should not be allowed to sit on any steps which is not outside their own bedrooms.
(2) Patrons having very loud get-togethers outside their bedrooms by the poolside should not be allowed. This is totally disrespectful towards other hotel guests.
(3) The private playing of excessively loud music by hotel guests in the pool area should not be allowed. Hotel guests pay top dollars for their hotel stay, & the decibel level of private music needs to be controlled.

All the above put a damper on our stay!

Partner

10/10

Exceptional

03 May 2026

Ashton

Friendly staff

Friends_and_family Friends

8/10

Excellent

03 May 2026

Hassan

Great overall experience, especially for its location and amenities. While the rooms are on the smaller side, they are well-maintained and very clean. The facilities really stand out, with a well-equipped gym and a great pool areas that’s perfect for relaxing after a day out. Restaurant is amazing they do a great buffet experience where you are spoilt for choice.

Location — it’s within easy walking distance to shops, massages shops and Bangla Road.

Friends

10/10

Exceptional

28 Apr 2026

Dawn

Staff & food is always amazing !!

4/10

Poor

24 Apr 2026

Isaiah

Late room cleaning everyday & the staff at the deck weren’t helpful.

Partner

10/10

Exceptional

22 Apr 2026

Neil

Amazing place and staff super friendly, cheers to Ralph on of the managers

Partner

10/10

Exceptional

18 Apr 2026

Jonathan

Great break, great bar, great staff

8/10

Excellent

18 Apr 2026

Kartik

Nice location, good property.

8/10

Excellent

15 Apr 2026

Dean

Everything was great, my only suggestion is a large room in the reception area for really humid days

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Gwendolyn M

Breakfast had a great variety and was plentiful. We loved the proximity to the beach and we enjoyed the infinity pool.

Family

10/10

Exceptional

02 Apr 2026

Roxanne C

Daily breakfast buffet was great with lots of variety. Our room was spacious, clean and comfortable bed. Staff was very friendly and helpful.

Partner

10/10

Exceptional

01 Apr 2026

Robert

The location was exceptional right across the street from patong beach and all the food carts.. The service was very good. The pool was great lots of seating if u were early enough before 11on most days.

Partner

10/10

Exceptional

30 Mar 2026

Florentino

The room was clean. Front drsk, Concierge, and outdoor bar staff was helpful and friendly.

Friends

10/10

Exceptional

27 Mar 2026

Kin Yee

Great pool, right across the beach at the quieter side of town. Good local dining options near by. Staff was friendly and helpful. Did I say great pool? Kept clean and very watchful staff (for children's safety). It was a great stay..the hotel is definitely one of the newer ones on the strip.

Partner

10/10

Exceptional

25 Mar 2026

ABIMSOLA

The staff are exceptionally helpful and welcoming, creating a truly pleasant experience throughout my stay. The breakfast is outstanding easily a 10/10. Although I didn’t have the chance to try lunch or dinner, feedback from friends suggests the meals are just as excellent. The location is perfect, adding even more convenience and appeal. I would highly recommend this hotel to anyone visiting Phuket for a vacation.

10/10

Exceptional

18 Mar 2026

Elena

Отличная гостиница.очень рекомендую.сервис отличный.завтрак супер вкусный

Friends

10/10

Exceptional

17 Mar 2026

Shawna

Staff writer as incredibly accommodating

Partner

6/10

Pleasant

15 Mar 2026

CHANISE

My husband and I stayed here for a week after travel disruptions forced us to extend our trip in Phuket. We chose this hotel for its proximity to Patong Beach and nearby attractions.

While the location is convenient, this was the least preferred of the four hotels we stayed at during our three-week trip in Thailand. Although marketed as a resort, it lacked many features we expected. There is no spa, and many common areas were frequently closed for private events. Most indoor common areas also lacked air conditioning, which made the heat uncomfortable during the day.

The pool areas had very little shade, making it difficult to spend extended time outside. Our swim-up room had chairs instead of loungers, which wasn’t ideal for relaxing.

Housekeeping was daily but often not thorough. We frequently had to request washcloths and toilet paper, and noticed issues like debris remaining on floors, hair left on the toilet seat, and an empty conditioner bottle left in the shower.

Service was inconsistent, particularly at breakfast and dinner. Breakfast had a large selection but was expensive for Thailand. The airport “shuttle” was simply a taxi arranged at a higher price than Grab.

Overall, the location is good, but for longer stays the hotel lacked the comfort, amenities, and service we expected from a resort

Partner

10/10

Exceptional

14 Mar 2026

Callum

Very clean rooms staff were very helpful throughout.
The Airport shuttle that was arranged for us through the hotel was easy and hassle free and on time so didn’t have to worry about our early flight and arranging a taxi.

Breakfast was great.
Location was good right opposite the beach. Small walk to shopping and restaurants but a lot quieter than expected considering how close everything was.
Would stay again!

Partner

6/10

Pleasant

14 Mar 2026

Ross

Hmm I wasn’t completely convinced I loved this resort, the front reception was like central station at times, had ordered a meal at the pool that never turned up when I was so hungry.
The towel coupons at the pool are ridiculous, I’ve never had to do that before.
Location is excellent right across from the beach.
Take your shoulder pads for the buffet breakfast it’s very crowded in the morning. Food was very good though.

Friends

10/10

Exceptional

13 Mar 2026

Derek

Outstanding hotel for the area. Clean and well-kept as a whole. Very friendly staff. Spacious rooms. Food was just ok but there's plenty of really good food in walking distance. Pools are really nice with service and beach is right across the street. Walking distance to all the downtown shops, bars, and festivities.

10/10

Exceptional

13 Mar 2026

stewart

Self

10/10

Exceptional

12 Mar 2026

Deborah

Great location, lovely grounds and very accommodating and friendly staff. Breakfast buffet is not to be missed. Beds, very comfortable and entire place was immaculate. Would stay again in a heartbeat.

Partner

10/10

Exceptional

12 Mar 2026

Mazal

Amazing resort, very clean, staff so kind and caring, position excellent, just perfect, highly recommended, we definitely coming back some time soon❤️❤️

Partner

8/10

Excellent

11 Mar 2026

Cheryll

When I communicated about my husband’s bday, they were gracious enough to prepare something for him. The airport pick up arrangement was ontime. The hotel itself seems well maintained besides the smell from the bathroom. It was clean, but somehow there’s a smell like stagnant water. We just stayed for 3nights 2days and were usually out most of the time. There’s no small gift shop for any personal emergency purchase. You have to walk to 7eleven for anything which is a bit inconvenient in the middle of the night. In addition, this is the very 1st hotel that I cannot cancel my breakfast prior to consuming it. We checkd in the evening, and tried to cancel it within 3 hours after realizing that the day trips are way too early and it will give us only 15mins to eat which is not worth it. They won’t allow my cancellation of breakfast request. This is very odd. I would appreciate it if they inform
customers that breakfast cannot be cancelled once added during check-in. We didnt use amenities, but I’m not sure if I’m coming back.

Partner

6/10

Pleasant

11 Mar 2026

Lana

its a bit outdated but comfortable and great location

Partner

8/10

Excellent

10 Mar 2026

Melvin

Beach across the road. Great location.

Partner

10/10

Exceptional

04 Mar 2026

Sharon

Beautiful hotel and Amazing staff ⭐️⭐️⭐️⭐️⭐️

Partner

10/10

Exceptional

02 Mar 2026

David

Very helpful staff

Partner

8/10

Excellent

24 Feb 2026

nick

Room was clean, but the entire rest of the hotel…restaurants included were stifling hot.
Including the lobby. No proper cooling in any hallway or elevator.
The employee who stood out the most was Nate. She was most accommodating and kind.

Partner

10/10

Exceptional

15 Feb 2026

Kyla

Everything about this hotel is as close to perfect asyou can get. Lovely food, a great choice of local and international drinks at the bar, friendly staff, immaculate pools and the rooms are amazing too. Must book hotel if you are planning a trip to Patong
Frw days

Partner

4/10

Poor

15 Feb 2026

Lidar

We stayed at Four Points by Sheraton Phuket Patong Beach Resort for two nights, paying over $500 per night, largely because of the stunning infinity pool overlooking Patong Beach — which is one of the property’s main selling points.

Unfortunately, on our second day the pool was closed as early as 3:00 PM due to a private Valentine’s event organized by the hotel. As paying guests, we were the ones who ended up bearing the inconvenience, losing access to the very facility we chose this hotel for. We were not informed about this in advance, neither during booking nor at check-in.

When we approached the staff to request a partial refund or appropriate compensation for the disruption to our stay, the response felt dismissive. We were offered a coupon for a soft drink, which was completely inadequate considering the price we paid and the impact on our experience.

Hosting private events is understandable, but it should not come at the expense of hotel guests without prior notice or fair compensation — especially at this price level. For a premium property under an international brand, we expected much better service, transparency, and guest care.

Very disappointing experience.

10/10

Exceptional

14 Feb 2026

andrea

The property is beautiful despite being smack in the middle of Patong beach it feels very quiet and relaxing once you step onto the property. Walkable distance to so much shopping and food and not too far taxi ride to activities. The staff is very polite and helpful. We will definitely stay here again.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Scott

All good

Leisure Family

10/10

Exceptional

05 Feb 2026

christopher

Nice room very walkable to all the good stuff. Great pool and beach area. Food was good also!

10/10

Exceptional

01 Feb 2026

Dexter

Customer service. Food and facilities

Leisure Partner

10/10

Exceptional

01 Feb 2026

Jawed

Great service

8/10

Excellent

30 Jan 2026

Athair

Hotel is clean and the staff are great,

but only complaint is the 2 restaurants, my wife got food poisoning from their dinner and the next day I had issue with my gut after having their lunch. This was at both of their restaurants. I can confirm it was their food that was the issue because at both days we only had the one meal. Food is very average am not worth the cash, better food out

Leisure Partner

10/10

Exceptional

28 Jan 2026

yakov

It was an excellent meal, amazing staff, good food, wonderful location, just perfect.

Partner

10/10

Exceptional

27 Jan 2026

Hector

Gran servicio, desayuno espectacular, el mejor de mi vida, personal super atento y servicial. Hay muchos restaurantes ricos cerca, la playa , realmente todo espectacular.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Sushila

Great hotel to stay!

10/10

Exceptional

22 Jan 2026

Deepak

Location, staff, and both pools were great. Can be noisy at times, walls are thin so you can hear people in the room next door. Rooms are a little outdated. dated.

Leisure

10/10

Exceptional

22 Jan 2026

Walatta

This room was nice. I am very pleased with my choice. VERY pleased. I plan on coming back. I WILL DEFINITELY be staying at this exact location.

6/10

Pleasant

11 Jan 2026

Chipepo

The rooms were cleaned well . Noisy neighbours

10/10

Exceptional

10 Jan 2026

Pik Yuk

Our whole family enjoyed the resort, there are two swimming pools to choose from. Happy hours for drinks. Two different cuisines restaurants. Staff have good manners and very helpful throughout. Highly recommended.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Vincent Leonard

Beautiful hotel, clean with excellent staff. very nice lobby and lobby bar. Excellent breakfast!
Would definitely return.

Leisure Family

10/10

Exceptional

06 Jan 2026

milivoj kocic

Beautiful spaceous rooms.
They were also very good at cleaning the rooms. Wonderful breakfast but if you want a nice and calm breakfast you must go earlier. I Will definitly be coming back.

Partner

10/10

Exceptional

01 Jan 2026

Bailee

The room was wonderful, very comfortable and clean. They surprised us with a little welcome dessert and decoration because it was our honeymoon and I thought that was very thoughtful. The staff was very very nice and accommodating. The pool(s) were all wonderful and the location is great. Overall a very positive experience! Thank you!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Nic

Very friendly and accommodating staff, food and breakfast was great. Close to local tourist sites.

Leisure Friends

10/10

Exceptional

25 Dec 2025

Prateek

Pretty happy with the stay. Staff friendly, cheerful and helpful. Your breakfast rocks! Keep up the good work.

Rooms, specially the ocean view ones need noise fix. You may want to replace the current glass door set up with something of better quality.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Edson

Very nice staff, good location and great service

Leisure Friends

10/10

Exceptional

13 Dec 2025

ALBERTO

My first time in Thailand. The room itself was nice. On the negative side, it overlook a mosque. Every 2 hours starting at 5:00am, loud singing was broadcast. As a first time visiting in Thailand, this was not nice. Also the room was all the way to the back with no nice views. First impression are important. This was negative for me.

Leisure Self

10/10

Exceptional

12 Dec 2025

Calvin

Room was extremely clean and nicely arranged. Great service from all the staff. Easy access to Beach. Definitely will stay here again when visiting. Highly recommend.

Leisure Family

10/10

Exceptional

12 Dec 2025

Rabih

Room spacious and clean.
Breakfast is amazing.

Partner

10/10

Exceptional

07 Dec 2025

margaret

Loved this hotel. The swim up was excellent and the staff so friendly.

Leisure Family

8/10

Excellent

03 Dec 2025

carmen

Nice suite but needs noise insulating windows. Too loud with traffic. Beautiful view and beautiful appointed suite.

Leisure Partner

8/10

Excellent

03 Dec 2025

Ricardo

Room was spotless and staff super friendly. As a suggestion, the rooms need better ventilation or de-humidifiers. We had swimming suit that did not dry out even after 2 days. Room smelled like humidity. Other than that it was a great experience!

Leisure Family

10/10

Exceptional

29 Nov 2025

Robert

We stayed for three nights and liked everything about this property. The staff is friendly and helpful. Our room was very nice and spacious (with a balcony), the bathroom was great and the water pressure in the shower was good. There are two locations to have breakfast, we tried them both and were impressed by the variety of foods offered and the quick and efficient service. The location of the hotel was perfect for us, far enough away from the hustle and bustle (and noise) of Bangla Road, but close enough to easily walk there. We would certainly stay here again.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Conor William

Friendly resort staff

Leisure Partner

10/10

Exceptional

25 Nov 2025

feras

All

Leisure Partner

10/10

Exceptional

23 Nov 2025

Jimmy

The customer service is genuinely warm and helpful. It's a beautiful hotel with a charming swimming pool and all the comforts you'd want. The staff are always ready to assist with any issues you might have. The restaurant area offers fantastic meals that you're sure to enjoy.

Leisure Self

10/10

Exceptional

20 Nov 2025

sam

The hotel was very clean and very accommodating. From the minimum we checked in, the staff were extremely nice and smiling the entire time and they even checked this in prior to 3 PM.

The amenities in the hotel are great, the big pool with the walk-in bar and the big kitchen that offered tasty food.

Leisure Friends

10/10

Exceptional

19 Nov 2025

John

We stayed in king room walk in pool side. The swim up bar was close and the dineing area just around the corner. The staff was exceptionaly friendly and helpful. The property is centraly located just across the street from Patong beach and night market. I would stay here when we and if we come back to Thailand.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Saul

Yes they are very nice people

10/10

Exceptional

11 Nov 2025

Danniel

Room was lovely, staff were always polite and helpful

Leisure Self

10/10

Exceptional

10 Nov 2025

Alicia

everything was great!!!

Leisure Partner

10/10

Exceptional

06 Nov 2025

Oscar

The hotel was fantastic, the staff super nice, and the food spectacular.

10/10

Exceptional

05 Nov 2025

Kirsten

This is our 2nd time staying here, this time for our wedding anniversary. Everyone is so happy & helpful. Nothing is ever too hard. Everywhere you go is spotless, the breakfast & food overall is great and the pool bar is always so much fun.
A special mention for Moe she is absolutely wonderful, the most hard working, helpful lady whose energy is contagious and motivates other staff. She has a gift with people & always brings a smile to our face.
We recommend to stay here.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Rosie

Great

10/10

Exceptional

02 Nov 2025

Amin

The breakfast was amazing, the rooms were clean and well kept all through the stay. Pool had a beautiful view of the beach as well with clean amenities.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Catherine

Included breakfast buffet was excellent. Lots of options and fresh food. Staff was excellent also. Check in was quick and efficient. Desk staff was helpful. Would definitely stay here again. Beautiful property and well maintained. Room was clean and comfortable. Only complaint is the Mai Tai at the pool bar was very weak. It was 2 for 1 happy hour and I think they forgot the rum. Lol

Leisure Family

8/10

Excellent

13 Oct 2025

Murali

Good place

10/10

Exceptional

12 Oct 2025

Lester

The beach club pool is clean and convenient. However, the towel card system is a bit excessive

Friends_and_family Friends

8/10

Excellent

09 Oct 2025

Richard Orford Gordon

I would have really liked to say excellent about this hotel, as everything was perfect! But unfortunately I got food poisoning from room service, thankfully it was only me and not my husband and daughter too. I lost almost two days of my holiday with my daughter who lives in South Korea and who I hadn’t seen for 6 months and don’t know when I’ll see her next! And the hotel just offered me a herbal tea 🙈

Leisure Family

10/10

Exceptional

09 Oct 2025

Michael Alan

Best Hotel in Patong | Phuket

Beautiful beach front hotel in the quiet but accessible area of Patong Beach. Best breakfast buffet, good hotel activities (e.g. yoga, muai thai), beautiful rooms and friendly & helpful hotel staff. What else can you ask for.

All this while also being just 5 mins walk to the busier shopping and food scene of Patong.

Partner

10/10

Exceptional

08 Oct 2025

Jun

Beautiful pools and beaches. Great food. Very clean and good service. Good location

Leisure Family

10/10

Exceptional

04 Oct 2025

Snir

Beautiful and fantastic place

10/10

Exceptional

29 Sep 2025

Emmanuel

Everything good

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Chia Yu

Perfect service

Partner

10/10

Exceptional

22 Sep 2025

madhu

Great hotel. V comfortable.
Too busy at breakfast time.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

PETAGAYE

The staff was extremely helpful and professional . The hotel is clean and well-maintained

10/10

Exceptional

13 Sep 2025

kris

Great hotel and great staff

Friends_and_family Family

10/10

Exceptional

10 Sep 2025

Rodrigo Guadalupe

10/10

Exceptional

31 Aug 2025

Umair

10/10

Exceptional

24 Aug 2025

Angelica

I loved staying here. Will definitely be returning!

Leisure Friends

8/10

Excellent

18 Aug 2025

Ralph

ONLY that it is more expensive than nearby hotels

Leisure Self

10/10

Exceptional

06 Aug 2025

Linda

An oasis of calm and relaxation in the midst of busy Patong…loved this property and one to come back to..

Leisure Family

8/10

Excellent

30 Jul 2025

Layla

Good hotel and great location

8/10

Excellent

26 Jul 2025

Stephen

This is a very nice hotel and the staff is excellent. I paid for an all-inclusive. When I checked in, they gave me a stack of coupons for lunch and dinner. I found the coupons seem to have cheap in debt and it was very inconvenient to use them. Since they have you in the computer system, why do you need to carry around these sheets of paper coupons. One evening at their restaurant I wanted to order more than what it was included in my all inclusive. It turned into such a hassle to do so it really made me not want to go back to the nice restaurant that they have there. Other than that, this is a very nice hotel. I’m not opposed to going back to this hotel again however I will look at some other hotels before I choose.

Leisure Self

10/10

Exceptional

17 Jul 2025

Perach

Amazing

Everything was so good

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Ji Hyun