Andaman Embrace Patong

Thailand , Phuket
Tambon Patong, Hadpatong, Patong Beach, Kathu District, 2
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Frank

The stay in this Hotel was very amazing

8/10

Excellent

16 Jan 2026

Dana

Nice hotel, walking distance to Patong Beach

Leisure Self

8/10

Excellent

10 Jan 2026

Ainsley

Staff was great, Kong was the best bar tender - helped us out with recommendations, tours, was always friendly. Hotel was clean.

8/10

Excellent

17 Dec 2025

John

Very good staff

8/10

Excellent

01 Dec 2025

jean Gerry

Good hotel, ok service,

10/10

Exceptional

18 Oct 2025

Andrew

Excellent

Leisure Partner

10/10

Exceptional

02 Oct 2025

Scott

Staff were amazing

Leisure Family

10/10

Exceptional

26 Sep 2025

Chad

Enjoyed my stay staff really friendly hotel was nice and quiet at night and not a far walk away from all the hot spots

Leisure Self

10/10

Exceptional

21 Jul 2025

Samantha

Quiet hotel, great facilities and in great location away from the hustle and bustle however still close enough to be walkable.

Leisure Family

10/10

Exceptional

27 May 2025

Annette

This hotel & employees exceeded our expectations and more! The staff is so friendly & quick about getting you in & out with assistance. The morning buffet has so many choices! There’s a kids enclosed waterpark right next to the adult pool so family friendly is a plus!!! Hotel is right behind of Bangla Road & 2 streets over from the beach, EVERYTHING is in walking distance & hotel is handicap friendly! You truly get what you pay for AND MORE staying here! We got the family balcony suite & we had an enormous balcony & the views were stunning! Will definitely stay here again!
-Las Vegas, Nevada resident

10/10

Exceptional

16 May 2025

Bradley

Staff were great really friendly and helpful would definitely stay there again

Leisure Self

6/10

Pleasant

08 May 2025

Hamad

Not what I espected

Family

10/10

Exceptional

08 May 2025

Nurdjin

The stay was great. I will be back

Leisure Friends

4/10

Poor

23 Apr 2025

Zhe

Not worth $250 USD per night at all, hotel is very old, bathroom is small and decoration looks dirty

Leisure Family

8/10

Excellent

22 Apr 2025

David

Enjoyed our stay. Great options on the buffet breakfast however no gluten free bread or dairy free milk. Room sewage smell continually. Staff very friendly. Beds a little hard. Loved being able to have pool access from room.

Leisure Partner

4/10

Poor

01 Mar 2025

Sarah

Property looks amazing on the pictures however they will have been taken when it was built/renovated however many years ago. The room was okay, we paid for private pool but were sad when we got there as it was just bait for all the insects with dozens of dead mosquitos and flying ants in there. There was flying ants crawling out of the decking for the outside area of our room which meant we couldn’t sit on it. Not that any seating is provided for you to enjoy your outside space other than loungers in the pool. Also think you should be told at booking that your pool access rooms are non-smoking on the terrace as we would have booked a different room. There was mosquitos in the room right as we checked in. The shower leaked into both the toilet and the dressing area which made it slippy. We’ve stayed in multiple hotels during our stay in Thailand and this was the worst which is even more frustrating as it was the most expensive. I think the place is in need of some TLC and upgrading as it would be a perfect place to stay.

The location is good as it’s only 10min walk from Bangla Road.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Daniel

Staff were always happy and helpful everything was well maintained
Only thing i didnt like was the bed it was like sleeping on wooden pallets upgrade the mattresses and it would be a 5 out of 5

Leisure Friends

10/10

Exceptional

06 Feb 2025

isak

Location of the hotel

Leisure Friends

6/10

Pleasant

03 Feb 2025

Stephanie

Average and overpriced.

Poor breakfast (food not kept heated, massive queues for egg station, no tables available, things running out and never restocked.) Hotel requires a 3000 baht deposit in cash which isn’t ideal. Hotel was ok- clean but was expensive for Thailand and wasn’t worth what we paid.

Friends_and_family Family

8/10

Excellent

01 Feb 2025

Katrina

Pool access run was good. Property was clean, a little tired in some areas. Breakfast was included, was basic buffet. Room didn't get cleaned until late in the afternoon. On check in, a 3000 baht cash deposit was required. Couldn't find anything on this in our booking paperwork. This was refunded on checkout after the room was checked by staff, meaning we then had 3000 cash leftover and had to convert it at the airport, which was a bit inconvenient. Not sure if I would stay again, for the price we paid could probably get something nicer

Leisure Partner

10/10

Exceptional

31 Jan 2025

Bar

Lovely hotel

Leisure Friends

4/10

Poor

29 Jan 2025

Bruce

This is not a Five Star hotel, 3 star Max

8/10

Excellent

16 Jan 2025

Julian

Large hotel at the centre of Patong. The balcony room was clean and spacious. Two pools with plenty of space to sunbathe.

Breakfast service was a bit chaotic with food serve areas in tight walkways and too many people.

The hotel takes a 3000 Baht cash security deposit on arrival / and they are strict on even things like 1 of the 2 plastic door cards not being returned when checking out.

Leisure Partner

10/10

Exceptional

15 Jan 2025

Joanne

My stay was amazing definitely will be back

Family

2/10

Poor

11 Jan 2025

john

Unfriendly staff. They make your feel unwelcome as soon as you arrive. They force you to pay a deposit in cash. Everything at the hotel has a charge. New style rooms are already old and dirty. Do not stay here.

Friends_and_family Friends

2/10

Poor

11 Jan 2025

john

Rude staff. Booked new room type but was already dated and dirty. Do not stay here.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2024

Jordan

Really beautiful place to stay with lovely staff.

Leisure Partner

10/10

Exceptional

03 Dec 2024

Tatyana

Good

Leisure Family

10/10

Exceptional

25 Nov 2024

kanwar deep

Swimming pool excellent

Leisure Friends

6/10

Pleasant

01 Nov 2024

Luke

Great mid-range hotel for the price you pay, quiet rooms from external noise but internal noise was a major issue.

The hallways have no carpet or furniture to absorb sound so conversations from other guests bounce around into your room. Not ideal and doesn’t look finished either.

Pool is great but happy hour is from 1:00pm to 3:00pm which is normally going out and exploring time for most. Only saw one couple at the pool bar during our week long stay, prices are very expensive.

Breakfast buffet was great, starts at 6:30am until 10:30am.

Hotel also has many many rules, felt more like a cheap budget hotel rather than something aiming to be slightly upper mid-range.losing a keycard will cost you 200 Baht (we never lost a card) but I’ve never come across another hotel that asks you to pay to replace a plastic RFID key given they are extremely cheap.

Would stay elsewhere next time in Patong.

Leisure Partner

8/10

Excellent

31 Aug 2024

Edward

Good location and facilities, wonderful breakfast

Leisure Self

8/10

Excellent

03 Aug 2024

Kerri

Loved our stay at andaman embrace. Stayed in a premier balcony room, new part of hotel. Rooms big with great view of pool. Special thanks to Kaew who looked after us at the pool bar. Only thing I would fault is cleaners do well cleaning room but forget to leave toilet paper and breakfast could be improved. Things like pancakes never hot and you need to dig deep to get hot food from warmers. Would be good if they had someone making coffee/fresh pancakes. We have come in the off season, not sure if there would be enough day beds in peak time. Other than those few very minor things had a great stay and would return. Thanks to being looked after by all the lovely staff.

Leisure Partner

4/10

Poor

15 May 2024

MOHAMMAD ALI

Poor quality hotel. Needs lots of upgrade and repairs all around the property. Poor Wifi, old TV with constant channels freezing. Was charged for breaking a drinking bottle of water because it got broken inside the fridge. Unbelievable

Leisure Partner

6/10

Pleasant

11 May 2024

Alexander

Location is good - very close to Patong beach. Otherwise, a very large hotel with no identity.

Leisure Family

8/10

Excellent

25 Apr 2024

Carlissa

Overall nice property

10/10

Exceptional

18 Apr 2024

Juan

Recommended

Everything perfect but the AC sounds too much

Self

10/10

Exceptional

05 Apr 2024

Brianna Therese

Friendly staff, beautiful clean resort! Would stay again

Leisure Partner

10/10

Exceptional

12 Mar 2024

sean

The Hotel was in the most perfect place! Walkable to everything! the staff was great and friendly, very courtious and helpful. Rooms were clean and modern. The pools were awesome especially the pool bar area! breakfast had great options especially for vegetarians like me! i give it a 10 out of 10. Definetely will be my go to everytime I come here!

Business_and_leisure Self

6/10

Pleasant

10 Mar 2024

kairah

Balcony door did not lock, staff did not carry out any special requests. Breakfast was horrible had it once. Room in the hotel was 8/10 and very modern.

8/10

Excellent

01 Mar 2024

Kristen

Great hotel. Nice pool. Nice rooms!

Leisure Friends

8/10

Excellent

17 Feb 2024

David

It was a pleasant stay. Our room was very clean and everything worked.

Leisure Partner

6/10

Pleasant

14 Feb 2024

Brian

Nice pool, unfortunately that's about all that was nice. Housekeeping rude, kept hanging up on me. Very loud banging and crashing at all hours, bit scary actually. Dirty, over flowing rubbish bins. The bloke who brought our bags to the room should have spent a couple of minutes explaining how the lights and Air Con work, very confusing. Horrible breakfast, I mean really horrible. Toilet paper replaced with a quarter or half a roll if you were lucky, we had to use the tissues. Really weird room layout, that just didn't work. The 'do not disturb/ clean the room ' switch outside the door never worked, so we had to inform the front counter every day to service the room. 2 small bottles of water each day is not enough when you can't use the tap water. Anyway, the list goes on, to say this is a 5 star resort is a joke, who ever did the rating obviously didn't step foot in pool access room no. 1311, this is a 3 star resort maximum, and if it wasn't for the pool, I wouldn't rate it at all. The bathroom had about 20 tubes of poorly applied white silicone around the tiles. We paid Sydney prices for the room, way to expensive for the poor quality. Anyway, 3 star's max, you've been warned.

Leisure Partner

6/10

Pleasant

12 Feb 2024

Karni

Hotel was good but front desk terrible

Friends_and_family Friends

8/10

Excellent

29 Jan 2024

Katie

Great location if you want night life/ hustle and bustle. Great pool for couples, and another for families. Food adequate, but not consistent, and breakfast plentiful but not fine dining. Don’t know why reviews complained no brekki options for Aussies, as all eggs, bacon, cereals, fruits, croissants, cheese, meats,pancakes, pastries,juices etc is more than enough. Front desk staff helpful but their English isn’t great. Not sure why other reviews complained about safety deposit as all hotels take this and there is an ATM right next door. Housekeeping needs a lot of work. Very understaffed so if you’re used to having your room made up the second you leave it, maybe Bali is a better destination for you. Rooms were lovely and clean, and housekeeping was thourough, just not promp. It works on a “ replace” system. So don’t leave your towels or water bottles around the pool or you will struggle to get them replaced! No babysitting facilities. Overall very good value though, and a great take to take the family if you like a little excitement. Jenny at the tours desk booked AMAZING tours for us that we will remember forever.

Leisure Family

10/10

Exceptional

28 Jan 2024

Marie-Christine

Great location. Hotel close to beach and dining options. Some guests rowdy especially at 3am probably best suited for couples only not young families. Staff were lovely and very accomodating.

Leisure Family

10/10

Exceptional

06 Dec 2023

Bianca

I had an amazing stay Andaman Embrace Patong. The property is beautiful and the staff was great. Pam is a star. She went over and beyond in assisting us with any request.

Leisure Friends

8/10

Excellent

05 Dec 2023

Hiroshi

Hotel was under renovation. the bath tub design was not good… when you shower the water would leak out and the water would suddenly turn cold.

I guess the hotel is under renovation for a really trust it will be upgraded very soon

Leisure Partner

4/10

Poor

01 Dec 2023

Kurt

Not too bad

The staff is pleasant and helpful. The hotel is outdated and is need of repair. The location is great.

Self

8/10

Excellent

28 Nov 2023

Chris

Great resort style accommodation. 1 of the 2 pools is good for Laps. Situated near from Bangala, but far enough so it's quiet
Staff at hotel need etiquette on quality workmanship.
Breakfast is adequate. 2nd pool is great for Children because if water park

Business_and_leisure Self

2/10

Poor

27 Oct 2023

Shaheen

Bad behavior from the staff they weren’t nice. The hotel had construction and no one informed the guests so dealt with noise and construction during my stay here. Never staying here again and you don’t

Leisure Friends

8/10

Excellent

26 Oct 2023

Sharon

Property getting a facelift which is much needed. Pool access room very good and modern. Other parts of the hotel need attention. Probably one of the worst breakfasts we have had. Totally catered for the Asian market. As Australians we struggled to find enough to eat for breakfast

Leisure Family

8/10

Excellent

12 Oct 2023

Pek Lay

Place was clean, but the down side was

1. Bathtub too high without steps or side handles ( not for a 1.5m height me) i need to climb up quite dangerous to get inside the bathtub to shower

2. Washing sink was also too high, i cant even brush my teeth 😂😅 even when i try tiptoe as the distance to the tap was far. Well, but if you are someone who can get use to brushing teeth with water in cup, its does fine.

Pro.

The staffs at the pool bar was friendly and nice, check in / out was a breeze

Aircon in the room was cold and nice

Do note the deposit have to be in CASH 3000Thb

Leisure Friends

10/10

Exceptional

02 Apr 2023

Monika

Perfect location, friendly staff, great pool bars, awesome breakfast selection, highly recommend!

Leisure Partner

10/10

Exceptional

17 Mar 2023

victor

Would stay here again.

Leisure Self

10/10

Exceptional

16 Mar 2023

Mohammad

Excellent stay overall, staff was friendly, hotel was clean, breakfast buffet was five star.

Leisure Partner

6/10

Pleasant

02 Mar 2023

Abdelrahman

The room smelled so bad that I had to change the room. The breakfast was not very good

Friends_and_family Family

2/10

Poor

27 Jan 2023

Rezean

The room looked like it was built in the 19th century, the bathroom was a mess and rusty , the whole place flood when you take a shower, I told the staff about the issue and they did nothing. They charge a 100 $ deposit fee before check in

10/10

Exceptional

07 Dec 2022

Nigel

Really nice hotel set in a good location, we loved our swim up pool room and cannot fault the staff especially Nen and Boy who were so helpful. Housekeeping were amazing too. (Only criticism would be) they need to place hand towels and have a water station in the gym) I did raise this & was told to get a towel from the pool!) your a 5 star hotel (all hotels with guns have towels available normally) also stop using small plastic bottles for shower gel and shampoo- not eco friendly- apart from that excellent.

Leisure Partner

4/10

Poor

19 Sep 2022

Eleni

When booking this room I was under the impression the suite would resemble photos but was told that is a \"new\" wing of the hotel which was not covered in my booking. There were no photos of the \"old\" suites online and they smelled like mould and were a dirty.

Leisure Family

6/10

Pleasant

19 Jun 2022

Helen

Good location

Leisure Partner

10/10

Exceptional

22 Jan 2022

Josef

Tolles hotel. Sehr freundliches Personal.. Werde beim nächsten Besuch in pukhet wieder in dieses hotel gehen..

Leisure Partner

8/10

Excellent

27 Jan 2020

Verified traveler

Room are clean and spacious, view of the ocean is a plus

Leisure

2/10

Poor

31 Dec 2019

HARISH JADAVJI

Awfull Hotel Not 5 star

It was not a 5 star hotel
They took $200.00 deposit for anything missing in the room it was awful experience.The hotel next door Holiday Inn Express looked much better than this hotel.Missing items like slippers/water bottles/hair dryer etc etc

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Christian

Good location

Is very good location, but the smoking area is very close to some rooms

Partner

6/10

Pleasant

21 Nov 2019

Verified traveler

Average. Not 5*. Miserable reception.

We booked after seeing an amazing cheap deal. I have no idea why this hotel is 5*. The hotel staff at reception are rude, I agree with all the other reviews I have read about rude staff. They just seem so miserable. They did book us an airport taxi which was helpful. The hotel asks for a 3,000 baht deposit on arrival which is ridiculous! Who has that spare money to put on a deposit?? That’s like £100! The room was lovely and clean, bed wasn’t very comfortable but well equipped with dressing gowns, slippers, soaps & drinks etc. We had booked a balcony which was nice as we had the view of the gorgeous pool. We had a cocktail at the reception bar at happy hour, they were average. My boyfriend ordered a beer and they didn’t even take the lid off, we had to ask. There was a very wide spread of food at breakfast but it wasn’t 5* quality. I’m not sure I would stay here again, I’d recommend it maybe, but it definitely doesn’t give you the 5* luxury treatment.

Partner

4/10

Poor

11 Nov 2019

Wu gang

el, can find much cheaper others with same decor

Partner

6/10

Pleasant

23 Oct 2019

Verified traveler

Very clean. Decent food. Had a problem with one staff member, who apologized later for embarrassing me in front of my girlfriend.

Leisure Partner

10/10

Exceptional

20 Oct 2019

Helen

The staff were amazing. Nothing was too much trouble.very warm and welcoming.

Leisure Partner

6/10

Pleasant

19 Sep 2019

Verified traveler

Staff was very rude ...no cooperation in giving rooms adjacent to each other...given rooms on 2nd and 5th floor
Tea coffee supplements not adequately provided...no great choices for vegetarians for breakfast
Security deposit is bad system followed...created last min cash crunch :(

Leisure Friends

10/10

Exceptional

18 Sep 2019

Adnan

Good vacation

ood hotel with good location

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

Kiana

I stayed at this hotel for one night with my husband. It’s a great hotel. The service was exceptional as I left my wedding ring behind and their staff found it. They are planning to mail it to me since I’m in Bangkok which is amazing.
The location is 2 minutes away from the beach and close to all shops and restaurants. The breakfast was good and the room was clean.

Leisure Partner

6/10

Pleasant

19 Aug 2019

Verified traveler

Breakfast was cold most mornings, room was nice , bed was uncomfortable

Leisure Partner

8/10

Excellent

06 Jul 2019

@WhatWhatAndy

I didn’t like the staff & it felt like they kept trying to charge for things in every possible manner. Also, for what is considered a 5 star hotel, it seemed kinda broken down. And, the air conditioner in my room didn’t work great.

Leisure Self

8/10

Excellent

05 Jun 2019

Candy

Great location, convenient almost for everything
Ground tour can be arrange in the hotel, by Jenny she is helpful and understanding.

Leisure Family_with_children

8/10

Excellent

22 May 2019

Verified traveler

Very good location. Opportunities for external trips booked in the hotel

Leisure Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

Staff so friendly and catered for every need. Pool bar a must and will definitely stay there agsin.

Leisure Partner

8/10

Excellent

07 Apr 2019

Tan

Location is not very convenient but transport was ok with lots of cabs/tut tut around. The room is spacious as per photo and view was nice.

Facilities are a little dated but staff were extremely friendly and nice

4/10

Poor

30 Mar 2019

Verified traveler

The reception area, pool area, and breakfast buffet area are the nice parts of the hotel. The rooms and hallways need to be completely redone and update. The furniture looks beaten and wore. The bathrooms are the worst, it looks dingy and uncleaned. Paint is peeling everywhere. Unfortunately, I won’t stay there again.

Leisure Family

10/10

Exceptional

24 Mar 2019

Richard

Another great Patong hotel March 2019

Stayed here on more than one occasion.
Great hotel. Excellent staff & amazing relaxing pool with swim up bar.
Superior breakfast buffet for all nationalities.
Had room with balcony for better view.
To one side of the hotel some building work is going on next development. Didn’t affect me 😁.

Partner

2/10

Poor

17 Mar 2019

Verified traveler

The bed sheets were dirty and the bathroom was filthy. I would not recommend this hotel. We will not extend our stay.

8/10

Excellent

28 Jan 2019

Verified traveler

Hotel a little dated, could be discribed as traditional. Only used the pool once in two weeks as not very inviting and not much sun coverage.

2/10

Poor

10 Jan 2019

Verified traveler

This property shouldnt be listed on this site. When we got in, the room had no power and they had to switch us. At this point they put us in a room where the showers temperature guage didnt work and we could only shower in scolding hot or cold. When we complaines they literaly did nothing. Worst hotel ive ever stayed at.

Leisure Partner

8/10

Excellent

31 Dec 2018

Verified traveler

Good location, close to the beach in one direction, and close to all the food joints and activities in the other direction.
Not so ideal : The bathroom is a little out of date. No standing shower available with glass door. Having a big bath tub that needs to climb in and out is very inconvenient and poses high safety concern whenever there is a trip and fall.

10/10

Exceptional

20 Dec 2018

Verified traveler

Central location, close to many of Phuket's attractions. Very convenient.

10/10

Exceptional

05 Dec 2018

Verified traveler

Every thing was perfect except two drawbacks
1. Indian Food not available
2 Drinking water availability in Room

10/10

Exceptional

31 Oct 2018

Infant

Friendly staff and hotel very close to beach access. Had a wonderful stay in Andaman Embrace Patong Hotel.

8/10

Excellent

28 Oct 2018

Shawn

There are some jellyfish at Patong beach. Must take care!

8/10

Excellent

09 Oct 2018

Chris

Great location and value

Really good location, near the main areas but far away enough to be quiet. The hotel and service is good but the hotel can do with updating.
The room was really nice and modern and had a great bathroom and amenities.

Partner

2/10

Poor

05 Sep 2018

A.jeganathan

Staff no polite & not properly arrange by from door staff not respectful simply do as their like my here this is last & i don't recommend my business partner i wish change in from door staffs .....

10/10

Exceptional

23 Aug 2018

Bella

Nice hotel close to the beach

Nice hotel, staff very accomodating and friendly, facilities a bit outdated, food sufficiently acceptable.

8/10

Excellent

17 Aug 2018

Tony

The hotel staff were all friendly and helpful, walked in the room and was very impressed with it and the view from the balcony over looking the pool.
Would recomend and i would stay there again.

4/10

Poor

23 Jul 2018

fahad

Not a five star hotel, rude staff

This hotel is not really a five star hotel, its not what it’s looks like in the pictures , its old, electricity is going out daily more than six times a day, there is no hot water in the shower, and the most important the staff are very very rude. I don’t advise anybody to book there.

Family

4/10

Poor

15 Jul 2018

Amber

Disappointing

Hotel did not match photos or description. Listed as 5 stars, however would be 3.5 stars in my opinion. Hotel exterior and interior in need of renovation. Requested late check out- originally informed that it would cost 300 per hour, then informed that they were unable to accommodate late check out for us. Unable to set temperature in room- fluctuated considerably. Power regularly cut out. Shower often cold. Friendly bar staff.

8/10

Excellent

31 May 2018

Murli

All was good except the check in and check out time as if that is flexible it could be excellent

8/10

Excellent

21 May 2018

Verified traveler

Time out

Hotel was clean and most of the staff were helpful.

Great location to explore without being caught up with the hustle and bustle of of the area - walkable to all activities the area has to offer.

Beach 5 minutes away which was great

8/10

Excellent

12 May 2018

Verified traveler

It was at a great location on Patong Beach. It was only a block away from the actual beach but the hotel felt dirty. I got multiple bug bites while staying there and then we sheets felt itchy and unclean. There was a beautiful view from my balcony though. I had to check out at 5am because my flight was super early and the night staff seemed a little sketchy. There were two staff members, they were trying to charge me 300 baht higher than the normal price of a taxi at that time and said I should give the money to them instead of the taxi driver. It just seemed a little off and I said I wanted to think about getting the taxi first but they insisted I must make a decision right then and there, no waiting, not even 5 mins. When I said to cancel the taxi, they asked how about $300 baht cheaper but I was already sketched out. I ordered a grab taxi instead.

Partner

10/10

Exceptional

10 May 2018

Paul

Friendly staff. Nice pool. Nice breakfast. Air con a little noisy in the room. They can take a couple of days to reply to emails

2/10

Poor

03 Apr 2018

Verified traveler

Set the filter to show lowest rating comments first, read them all up to 2 stars and that's exactly what you're getting.

8/10

Excellent

02 Apr 2018

Verified traveler

overall is a bit old, especially the bathroom

Partner

4/10

Poor

31 Mar 2018

Staff attitude and service

Hotel rooms are really dated and in need of upgrade. Hotel has a policy of asking for a cash deposit as credit card refunds are processed after 1 month. Staff are quite rigid and seldom greet guests with a smile. Overall definitely not a 5 star rating hotel.