Name: The Charm Resort Phuket
Address: Thawewong Road, 212, Tambon Patong, 83150, TH

The Charm Resort Phuket

Phuket · Thailand

100 reviews shown

2/10

Poor

26 Jul 2026

Ahmad

Rooms were very dirty. Long hair everywhere, stained bed sheets, stained towels, stained furniture. Sticky handle bars/ door knobs/ wash basin and shower mixers. Dusty floors and furniture. Clogged shower head, low pressure water in shower. Lots of Mosquitoes. Ants everywhere (even on the bed). Now it's clear why this hotel booking are all showing non-refundable. Photos in the website are old or taken from a newer building within the \"resort\". Nice staff but untrained. AC was perfect. Free parking spaces are great.

4/10

Poor

25 Jul 2026

Latrishia

My stay at Charm Resort was extremely disappointing due to major cleanliness issues and a complete lack of follow-through from the hotel staff.
Key issues during my stay included:
1. Unsanitary Bedding: On my first night, I went to get into bed only to discover the sheets were dirty and full of sand. It was clear the bedding had not been changed after the previous guest checked out.
2. Pests in the Room: I found bugs near my headboard and reported it to the staff immediately. They assured me it would be taken care of, but the very next day, I found bugs crawling on my pillow.
3. Unresolved Maintenance: The shower drain was completely clogged for my entire stay. Despite submitting requests to have it cleared.

Between the poor room hygiene and the staff’s failure to resolve basic issues or even offer me a different room, I cannot recommend staying here.

10/10

Exceptional

24 Jul 2026

Franzi

Clean roo

10/10

Exceptional

14 Jul 2026

Suzanne

Great hotel, fabulous staff, delicious breakfast and rooftop pool

10/10

Exceptional

12 Jul 2026

Shekia

Excellent. Location was exceptional, right by the beach, eateries and 7 eleven right around the corner. My husband and I will definitely book here again.

Partner

8/10

Excellent

10 Jul 2026

Douglas

The hotel is located in the northern part of Patong so it's on the quieter side and you will have to grab wherever you want to go. However, the room was spacious and the staff was friendly. Surprisingly, the hotel restaurant was very good and inexpensive. We ate dinner there twice during our 4 night stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

AIDE

Love the location

Partner

10/10

Exceptional

13 Jun 2026

Princy

Amazing location and very humble staff !

Family_with_children

10/10

Exceptional

12 Jun 2026

Christopher

Great hotel friendly staff

Friends

10/10

Exceptional

06 Jun 2026

Nikesh

Great property and close to the beach, events were walking distance

8/10

Excellent

26 May 2026

Vera

Great large room with kitchenette and separate lounge. No view from our room but space was great

Partner

6/10

Pleasant

19 May 2026

LaQuitta

Took the entire day to get the room cleaned.

Partner

10/10

Exceptional

17 May 2026

JENNIFER

I have stayed here 6 or 7 times now. If that is not a recommendation, then I really don't know what is. The stafff go over and beyond normal to make every stay the best holiday. I will be returning again for sure.

10/10

Exceptional

12 May 2026

Wichayada

Excellent stay within fifty meters of the beach and short ride to the central nightlife period

Self

10/10

Exceptional

25 Apr 2026

Christos

Enjoyed stay
Staff friendly and helpful
Close to everything
Would recommend

Partner

10/10

Exceptional

25 Apr 2026

Nana

I had a wonderful stay at Crest Resort & Pool Villas in Phuket. The property is absolutely beautiful, with stunning views, a peaceful atmosphere, and a perfect balance of luxury and relaxation. The rooms were clean, modern, and very comfortable, and the overall vibe of the resort made it easy to unwind and truly enjoy the experience.

What really stood out, though, was the service. The staff were warm, welcoming, and always ready to help. A special thank you to Benz, who went above and beyond during my stay. He was incredibly helpful, attentive, and genuinely kind—making everything from arrival to departure feel smooth and stress-free.

Overall, I highly recommend Crest Resort & Pool Villas to anyone visiting Phuket. It’s the kind of place that leaves a lasting impression, and I would definitely come back again.

Friends

8/10

Excellent

23 Apr 2026

NATALIE ANN

Everything was amazing staff very friendly and helpful. My only complaint would be the TV'S in room. Unable to use Netflix or screen Mirror need to invest in smart TV 's

Self

10/10

Exceptional

22 Apr 2026

Johnny

It was a very nice stay, everything was good, exept the gym was very little equipment. Other than that, it was very good

Partner

10/10

Exceptional

19 Apr 2026

Sharon

Lovely friendly and helpful staff. Lovely resort, we stayed there for 10 days and enjoyed the spacious rooms and the delicious drinks and meals.

Family

8/10

Excellent

08 Apr 2026

Keith

Decent offering on the north side of Patong Beach. Great breakfast. Large room with standard size refrigerator/freezer and dining table.

Partner

10/10

Exceptional

08 Apr 2026

Nikesh

Amazing stay with a personal touch

Partner

8/10

Excellent

06 Apr 2026

Andrew Carl

This resort was good and good location. We got a junior suite and it was ok but very little storage to put your clothes and no place for your bathroom necessities to put out, other than that the bed was comfortable and room was clean

Partner

10/10

Exceptional

30 Mar 2026

Megumi

Clean room and kind staff

Family

10/10

Exceptional

21 Mar 2026

Nadia

Such an amazing experience!! Hotel was so clean! Great atmosphere. Great location!! Walking distance to hot spots or a short & cheap Grab ride share app away. Staff was amazing. Rooftop pool views are stunning.

Partner

10/10

Exceptional

13 Mar 2026

Derek

The first floor poolside rooms were a nice touch. We visited with another couple and they made sure to give us rooms side by side. We were able to relax and have a few drinks together in the pool every afternoon before venturing back out. Great location close to the beach, but far enough away from the craziness of Bangla Rd. 7-11 is a 10 minute walk away and the swimming beach is 5 minutes if you walk slowly.

8/10

Excellent

04 Mar 2026

LUZ

I was very satisfied with our room, except there were hardly any complimentary treats. There was only one restaurant on the property with a limited selection of meals, and there was a substantial charge for room service. The staff were not all bilingual and it was hard to communicate. Overall, it was a nice stay.

Partner

6/10

Pleasant

04 Mar 2026

Faith

The room smelt horrible like corn chips, feet and toes upon arrival. Bathroom smelled like throw up. Tiny bugs crawling around, roaches on pizza near pool and the lightening wasn’t that great in the bathroom, you can hardly see what you’re doing in the mirror. Hallways were dark as well, a little creepy. TV wasn’t up to date, you can’t watch anything on there or play music besides default old very few options. Other than that it was okay, I wouldn’t say it’s bad but I would not recommend the stay, but if you already booked you’ll be alright. Most of the staff were nice and welcoming but there was just one that stood at the door after saying thank you and goodbye for about a minute which was awkward and creepy.

Friends

2/10

Poor

01 Mar 2026

Daniel

They are misleading with the vip perks, when you arrive at the hotel they deny everything

4/10

Poor

27 Feb 2026

John

Quality of hotel does not match the stars or reviews that were shown
This hotel is dated, service not so great and I would not recommend or stay here again, there are nicer hotels for the same price

Self

4/10

Poor

18 Feb 2026

Sabrina

This hotel is perfect for those looking to party, get drunk, listen to the extremely loud music at the upstairs pool, and then pass out and sleep past breakfast. The good things are the proximity to the beach and the rooftop pool itself. The negatives are that the rooms need updating, the water pressure is terrible, the breakfast buffet is extremely lacking, and they blast music at the upstairs pool at all times, far too loud. The worst part was that our neighbours were making noise at all hours of the night, 2am, 3am, 4am, and the hotel staff were not helpful in solving this problem.

Partner

10/10

Exceptional

01 Feb 2026

Petar

Great location close to beach ,central walking distance to lots of restaurants,beach clubs,great friendly staff,nice pool and rooftop gym and spa

Leisure Family

10/10

Exceptional

31 Jan 2026

Daniel

Great location, pool access rooms were great after hours in the hot sun. Sky bar and pool also great asset to the place. A++

Leisure Partner

8/10

Excellent

30 Jan 2026

Dragan

Very good place for the price. Everything is close by, beach, main street but still nice and quiet. Room was very spacious, pool area was nice. Breakfast had enough varieties of food. I would definitely come again to this hotel.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Anwar Albashir Mohammed

Great hotel, amazing and polite staff, amazing location, great view at top, will definitely visit again.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2026

Michael marek

Amazing hotel

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Joshua

I like the location which is next to the beach. It is in a quiet area but easy to work to the bar area. It has great pool with the view of the ocean.

Self

10/10

Exceptional

14 Jan 2026

Verified traveler

amazing, perfect in every way!

Leisure Partner

10/10

Exceptional

14 Jan 2026

Alexander

The room was very clean and stuff was very polite.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Ashley

Nice staff. Good location at quiet end of Patong Beach but still close enough to the action. Facilities pretty good but showing signs of wear.

Leisure Family

10/10

Exceptional

06 Jan 2026

Somkhith

Staff is very friendly and helpful. The location is great. A bedroom separate with living room and kitchen table and chairs are very nice. Breakfast buffet and hotel meals are very delicious.

Leisure Family

8/10

Excellent

29 Dec 2025

Kelan

Kind and attentive staff. The room was comfortable but dated; still, we thoroughly enjoyed our stay!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Carl

Very good. Helpful staff

Leisure

10/10

Exceptional

14 Dec 2025

Nicholas

Room
Clean everyday , staff amazing , amazing breakfast and the infinity pool was immaculate

10/10

Exceptional

08 Dec 2025

Sharon

White pleasant Day easy check-in easy checkout close to the beach, right friendly Stay and clean

Leisure Self

10/10

Exceptional

06 Dec 2025

Nooruddin

Excellent

10/10

Exceptional

04 Dec 2025

Michael david

Very good

Leisure Self

6/10

Pleasant

25 Nov 2025

AhmadReza

Staff are helpful. The room description is inaccurate; it says that there is a sofa-bed, but it was not a bed, it was an old somewhat dirty bed with a repaired cushion that you cannot sit on it. Bathroom needs deep cleaning; there were mold in the shower area.

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Wayne

Always had which drink we wanted and a good variety to select from

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Shane

Loved it.

10/10

Exceptional

19 Nov 2025

STACEY-ANN ALECIA

The room was clean and spacious. The staffs was lovely and very helpful and polite and pleasant I will stay here again . Thanks for a wonderful stay . It was my 40th Birthday and they remembered and came to my room with a cake and candle singing Happy Birthday to me Thank you all .

Leisure Partner

8/10

Excellent

17 Nov 2025

Colin

Staff were great, very helpful and always happy, good food choices and tasty.
My only problem with the Charm, was the water pressure to the shower and hot tub

Leisure Partner

10/10

Exceptional

16 Nov 2025

Richard

Fantastic staff in every department. Only negative comments I have is shower Hot water is terrible and lack of English tv

Leisure Partner

8/10

Excellent

16 Nov 2025

Agnieszka

We chose this hotel for the location, within 5min walk to beach and 20min walk to major nightlife, while being in a more quiet area. Service was good, breakfast had many options and quality was ok. The rooms were clean but def a bit outdated with some mold and cracks showing in bathroom. Overall good.

Partner

10/10

Exceptional

11 Nov 2025

Rico

Clean room, friendly staff

Leisure Self

10/10

Exceptional

06 Nov 2025

Edvan

This is the 5th time staying at The Charm Resort Phuket feel like home greatly people very clean very peaceful hope can go back soon!!! Five stars ⭐️ ⭐️⭐️⭐️⭐️

Business_and_leisure Self

10/10

Exceptional

04 Nov 2025

Thomas

Always an amazing stay at the charm, thank yo

2/10

Poor

03 Nov 2025

Alicia

Horrible purfume scent in the rooms it was so bad. Off the main road is so loud. Bed was a rock.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Megan

Great location, friendly staff. 4th time staying and wouldn’t change it.

Leisure

10/10

Exceptional

02 Nov 2025

Josh

Clean rooms, excellent staff

Leisure Friends

10/10

Exceptional

01 Nov 2025

Stephen

Room was clean and staff were super friendly and extremely helpful. The Charm is in a great location. The pool on level 7 had an amazing view and was very relaxing.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Kate

The bed, so comfortable. The room? Clean, calming and dark once the curtains were closed. Their buffet breakfast? A delight each morning, with always slightly different options. Their staff? Generous, patient, kind and understanding. This was our third stay at The Charm and we would never stay elsewhere in Patong.

Leisure Partner

8/10

Excellent

28 Oct 2025

Natasha

Nice hotel, very friendly and welcoming staff. The view from the pool and sky bar is amazing, we weren’t so lucky with weather so didn’t get as much use as we would have liked. Would love to visit again. The only issue we had was the water did not heat up in the bath so was unable to use bath in the bathroom.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Mohsen

The bedsheet was not clean when I arrive, but they changed it

Leisure Friends

8/10

Excellent

18 Oct 2025

Sinan

Clean room, great and friendly staff roof top bar and pool

Leisure Partner

10/10

Exceptional

13 Oct 2025

Connie

Plenty of drink options, alcoholic or virgin. Breakfast choices were at your taste, Very healthy options.

Leisure Self

10/10

Exceptional

13 Oct 2025

erick

Stocked bar. Great staff and clean facility.

Leisure Self

10/10

Exceptional

11 Oct 2025

Sinan

Great location / rooftop bar and swimming pool with magnificent Patong views

Leisure Friends

10/10

Exceptional

09 Oct 2025

Kimberly

Wonderful helpful staff!! And absolutely stunning roof top pool and bar!!
Definitely will be back!!

Leisure Partner

10/10

Exceptional

07 Oct 2025

Ravit

Excellent location! Only a 5-minute walk to the beach and the food trucks along the shore. Good breakfast served in an air-conditioned room. I didn’t like that housekeeping came quite late-sometimes only in the afternoon. And that beach towels couldn’t be exchanged at the pool.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Cheryl

Our stay was wonderful, my husband received a beautiful birthday cake for his 80th Birthday quite unexpected, but so appreciative of the thought.
We will be staying there again.

Leisure Partner

8/10

Excellent

05 Oct 2025

Malcolm

We enjoyed our stay at The Charm Resort Beach. The resort itself is lovely, with great facilities including a well-equipped gym, relaxing sauna, and a stunning rooftop infinity pool overlooking the beach. Our room was modern, clean, and just a short walk from the beach, shops, and plenty of dining options. The front desk staff were excellent — always friendly and quick to help whenever we had a question or needed assistance.

That said, our stay had a few hiccups. On the first day, there was a planned power outage, and guests were advised to be away from the resort between 8 a.m. and 6 p.m. We made the most of it by exploring and shopping, but it wasn’t the best way to start the holiday. The following morning, an unexpected power outage occurred due to a fault at the resort’s entrance, again leaving rooms and facilities unusable for several hours.

Housekeeping could also be more proactive — while they did a great job when asked, items like towels and consumables weren’t replenished automatically during our stay. Once we requested service, though, the team responded quickly and did an excellent job.

Despite the interruptions, we had a comfortable and enjoyable experience overall. The Family Suite is especially good value — spacious and ideal for families looking to stay close to the action while still enjoying resort-style comfort.

Leisure Family

10/10

Exceptional

30 Sep 2025

Tristan Adam

Gym needs an upgrade but rooms are great and very convenient

Leisure Self

10/10

Exceptional

30 Sep 2025

Nequia

Pool acceas room was amazing. Staff friendly i would stay again

10/10

Exceptional

27 Sep 2025

Julie

We like staying here. Staff are always friendly room is always clean. Walking distance to Bangla Rd and straight across from the beach. Nothing we didn't like about it.

10/10

Exceptional

17 Sep 2025

Lorcan

Amazing

Leisure

10/10

Exceptional

13 Sep 2025

Vaibhav

Very nice hotel at a great location. Perfect for indian travelers specially

Leisure Partner

8/10

Excellent

11 Sep 2025

Kamala

Clean. Easy walking distance to area. Staff were super helpful and friendly. Great breakfast Only thing we didn't like were at times there were noisy people staying there ie played loud music and sounded like parties

Leisure Partner

10/10

Exceptional

10 Sep 2025

Rebecca

Nice Hotel in Patong Beach great location

Leisure Self

10/10

Exceptional

08 Sep 2025

Ian

good people

Leisure Partner

2/10

Poor

01 Sep 2025

Paris

was extremely disappointed with my stay at this property, as the conditions were completely unacceptable and far below the standards advertised. Even after being placed in what was described as the “best room,” the space was dirty and had a serious bug issue. I encountered a spider, a dead roach, and constant mosquitoes, which made it impossible to feel comfortable or safe enough to sleep.

I even switched to a pool view room hoping for a better experience, but the pool itself was in terrible condition — filled with bugs and appearing as though it hadn’t been cleaned in weeks. This clearly showed that the property is not being maintained to reasonable standards.

The overall atmosphere felt more like a neglected motel than a hotel. The conditions were so unbearable that I checked out early and chose not to request a refund, simply because I could not remain there any longer.

I cannot recommend this property, and I strongly urge future travelers to be aware of the issues before booking.

Business_and_leisure Self

8/10

Excellent

29 Aug 2025

Troy

Good location to escape the noise

Leisure Self

8/10

Excellent

28 Aug 2025

Minnie

Good hotel

Leisure Self

8/10

Excellent

27 Aug 2025

Kate

The staff were very friendly and welcoming upon arrival and I was able to check in slightly earlier than the standard 3pm time. The room was on the second floor, which was accessible by a small staircase or the lift (which was further down the hall). The room was incredibly spacious with a balcony, table and two chairs. It also had a small clothes line attached to the outside wall, which was handy for drying clothes. The bathroom, while tired and needing a bit of an upgrade, was large with a huge, deep bath and double-sized shower. Towels were replaced daily. The room had two comfortable beds and a number of pillow options to choose from.
The roof top pool is what makes the hotel. With brilliant views over the main beach in Patong, plenty of lounge chairs and a swim up pool bar, it was a great place to relax and enjoy a sunset.
The breakfast was basic but plentiful. The egg station was a highlight.
Overall, the hotel was a great, affordable option that's close proximity to shopping, food markets, the beach, and of course Bangla Rd. It was a fantastic place to stay as a solo traveller, with other like-minded people staying at the same time. The travel and tour desk was great and knowledgeable, and you couldn't fault the staff - they truly made the hotel a special place.

Leisure Self

10/10

Exceptional

15 Aug 2025

Stephen

The room was spacious, there was a single and a queen size bed ( the big bed had a bit of a dip in it where most people would recline to watch tv (me too), so for sleeping I moved to the middle of the bed - that was my only quibble sitting the week I was there. The staff were very friendly and helpful, especially the woman who made up my room (even though I'm not a tipper I did this time).
Charm Resort is a great location- over the road from the beach and a short walk to shops and eating places.
If you need a bike (scooter) to get around the island on you could try MrJack who is such a nice bloke and his missus makes a great coffee contact them on +66890443035

Leisure Self

6/10

Pleasant

12 Aug 2025

Daniela

Beautiful service and the staff go out of their way for you. Very friendly.
The two story duplex apartments are very badly built! Water leakage inside bedroom. Noise from air conditioning and outside generators. If you book maybe seek other rooms.
Too far from Bangalore road.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Katherine

The staff at this hotel were all amazing, helpful, and kind. The location is right across from patong beach which was very convenient, as well as there were lots of taxis available just outside the hotel. The deluxe room with the separate bedroom was so great and spacious, and the bed was extremely comfortable. The only problem with the room was that the AC in the bedroom was leaking quite a lot at some times, but the other AC in the kitchen worked fine. Overall, we were very happy with our stay and the willingness to help from all the staff.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Katherine

Great staff. The room was pristine, and they helped with every little detail we requested.

Leisure Family

10/10

Exceptional

08 Jul 2025

Nicole

The resort was amazing

Leisure Self

8/10

Excellent

08 Jul 2025

Colleen

Junior suite was large although space could have been better utilised, bed has wooden base & is only centimetres from the wardrobe - kicked toes a definite. Light switches in main area in odd places, kitchen has a fridge, kettle, sink & bench nothing else - maybe cutlery & crockery. Rooftop pool has great views, swim up bar & food. Breakfast was good. Staff were fantastic. Bit of a walk into main part of town but tuk tuks & taxi at end of laneway a cheaper option than the hotel. Beach at end of lane, 1-2 min walk.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Paul

Wonderful, clean and comfortable place to stay. Won’t hesitate to stay again if I am lucky enough to visit another time, thank you.

Leisure Family

10/10

Exceptional

05 Jul 2025

Javier

One of the best hotel to stay at the charm hotel close to everything and the staff super friendly,I recommend to stay in this hotel

Leisure Friends

6/10

Pleasant

24 Jun 2025

Kevin

Couples getaway

Okay - a bit higher priced than most in the area but doesn't offer a whole lot more. No towels in Gym and had to ask for water.
Reception staff were super helpful. Location is good, near beach and away from the madness. The pool is lovely also.

Partner

8/10

Excellent

22 Jun 2025

jean

Their WiFi never worked

Leisure Self

10/10

Exceptional

20 Jun 2025

Ashslynn

the resort was great, staff was very kind and helpful. enjoyed it again . location great, walkable to everything.. beach, dining, shopping etc..

Business_and_leisure Family

8/10

Excellent

17 Jun 2025

Justin

Excellent property though breakfast not the best. Staff wonderful, rooms a bit dated but still very good.

Leisure Partner

8/10

Excellent

09 Jun 2025

Elaine

Very clean

Leisure Family

10/10

Exceptional

06 Jun 2025

Johnny

Great Clean Hotel .. good price as well

Leisure Self

10/10

Exceptional

31 May 2025

Michael

Leisure Family

4/10

Poor

25 May 2025

Gina

I am very disappointed with my stay. I was given an upgrade and early check in, which was nice. However, the cleanliness issues I experienced were unacceptable. I dropped my bags off after checking in, and I noticed that there were bloodstains and a hair on my bedding. I asked them to replace the bedding. I returned later that night, and they had replaced the bedding. However, I then went to the restroom and noticed a TOENAIL on the floor (it was not mine, as I had left for the whole day). This was absolutely disgusting. It was too late at night to have housekeeping remake the room, so I was going to wait until the next day. However, I then found 3 ants on the desk, and a coiled hair on the ground. I called to ask to check out early the next day, and I asked if I could just pay for the night I stayed, but they said I would have to pay in full because of my nonrefundable rate. They offered me a new room, but I was so grossed out that I didn’t even want to risk the new room being just as bad. This is NOT a “luxury” resort. It was obvious very little housekeeping had been done before I entered the room. I ended up leaving and just paying in full. Stay at the Four Points next door— excellent housekeeping and service there. I gave 2 stars because The Charm had kind people and a large room, but these were the ONLY good things about the resort.

Business_and_leisure Self

8/10

Excellent

15 May 2025

David

The service was good. Food was good and reasonably priced. Roof top pool is amazing with view of the beach.
It is away from all the attractions eg. Elephant trekking, ATV, the Big Buddha, etc.
The refundable security payment of Bhat 3000 or £100 is too much.
Disappointed that we requested for Bidget to be repaired on the first day but it did not happen.
Overall was ok and would stay again.

Leisure Partner