Name: Best Western Global Express
Address: Carretera Federal Veracruz- Xalapa Km. 11 Col. Cam, Veracruz, 91917, MX

10/10

Exceptional

13 Jun 2026

Demetria

Everything was fine!

Self

2/10

Poor

30 May 2026

Miriam

Sheets were stained & towels bed was hard as a rock.

Partner

6/10

Pleasant

06 May 2026

Erick

They got us a taxi

Partner

2/10

Poor

14 Jan 2026

MAGDALENO

Basic

Family

2/10

Poor

14 Oct 2025

francisco

No hot water

Leisure

2/10

Poor

24 Sep 2025

Jose

I have to leve to a different hotel

2/10

Poor

11 Sep 2025

Hector

I normally don’t write reviews. If I like it I come back, if I don’t I avoid it. But this place left such an awful impression that I just have to.
I chose this hotel because of 4 things: Close to the airport, free shuttle to the airport, restaurant with room service, room with fridge for some left over food I had.
When I arrived, as soon as I had my key I asked to schedule the shuttle for the early flight I had the next day, turns out the “free airport shuttle” is a cab they call for you and you have to pay. I told them they advertise free transportation but they simply said it’s wrong and if I wanted the cab.
Disappointed I went to my room to put away the food in the fridge and there was no fridge in the room, I asked if I was given the wrong room and all I got was a “no”
When I picked up the phone to get some food they guy who picked up just said they “normally offer room service but not today”
At this point I just wanted to shower and sleep but this hotel had one last surprise, no hot water.
Needless to say there is no way I would EVER stay in this hotel again, stay away if any of these things remotely matter to you.

Business Self

6/10

Pleasant

10 Aug 2025

luis

Clima malo, pero nos confiaron de habitación y asunto resuelto, personal amable, internet de función muy lento

Business Family

6/10

Pleasant

08 Aug 2025

Maria

Everything was fine except for no shuttle service to the airport despite being listed in the amenities.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Susan

Ver good hotel condition

2/10

Poor

23 Jun 2025

Silvia

Nunca vallan hay

Sucio y mal oliente
Baños tapados
Muy ruidoso
Jamás vuelvo

Friends_and_family Family

6/10

Pleasant

06 Jun 2025

Angelica

For one night is good

Leisure Family

8/10

Excellent

06 Jan 2025

Mary Laura

Firm beds and hot water

4/10

Poor

27 Nov 2024

Julie

The bed sheets were dirty and the toilet was leaking water all night.

Leisure Self

10/10

Exceptional

30 Aug 2024

Elvis

Muy agradable

Leisure Family

8/10

Excellent

23 Aug 2024

Daniel

Wi Fi signal bad

Business_and_leisure Family

6/10

Pleasant

13 Jun 2024

Jose

Good for a transit night!

Business Self

8/10

Excellent

11 Apr 2024

Juan

We like very much but the pool was dirty n not enough chairs around people don’t fall the rules ( glass bottles)

Leisure Partner

8/10

Excellent

28 Dec 2023

MOISES

I want to be honest the hotel is a little old my family didn’t feel confortable staff was really good location is not far from hotel restaurant closes early we arrived around 9 pm and we had to drive around to find a place to eat

Leisure Family

6/10

Pleasant

06 Dec 2023

Gretchen

The place is ok staff seem kind of rude and mean

2/10

Poor

29 Aug 2023

Jorge

I travel a lot for work and this room is probably the worst that I've ever stayed in. The bed was rock hard, the AC remote control didn't work until I replaced the batteries with my own, the toilet never wanted to flush completely, and the shower was atrocious. The shower head was filthy and broken, the handles almost fell off, and there was a film on the shower floor before I got in it. No view to speak of and if I wasn't flying out in the next 10 hours I probably would have left and found another place to stay. As it was, the 8 hours spent there was more than enough.

Business Self

2/10

Poor

01 Aug 2023

joseph

Very disappointed with this property being labeled a Best Western. Staff was nice. Room and area disgusting. Mildew smell in the room. Mildew on the curtains, plumbing bad, cold water pressure low. Towels are dingy. Wifi didnt work. Tv screen distorted and not working properly. Hallways dark and scary. We got this room because of the proximity to the airport. We checked out the same day because of the room condition. We got an Air Bnb instead for triple the price but for a good night sleep. Read other bad reviews after the fact, we completely agree with the bad reviews, except the staff was nice.

Leisure Family

8/10

Excellent

27 Jul 2023

Claudia

Good price

Leisure Family

2/10

Poor

28 Jun 2023

Gustavo

The front desk lady was very rude with a attitude.

Leisure Family

4/10

Poor

17 Jun 2023

Judy

Choose wisely this is not it

Quite disappointed, rooms had a strong mold smell, dirty bathroom especially the sink. The toilet would get stuck and not flush sometimes. Food at the restaurant was flavorless except for the kind server he was great.

Friends_and_family Family

6/10

Pleasant

15 Jun 2023

Nancy

Unreliable internet causing non existent WiFi.

6/10

Pleasant

20 Mar 2023

Eric

We reserved a bus as transportation, but nobody came. The driver took the keys and wasn’t around. We had to tell the front desk lady to call a Taxi. Then the taxis never showed up so had to go to the street and look for one. Almost missed my flight.

Leisure Family

2/10

Poor

15 Dec 2022

Ner

Staff was rude and unhelpful. The main reason why this hotel was chosen was because of its shuttle service to the airport, a service they declined to offer. Last time this hotel will be used.

Leisure Self

2/10

Poor

24 Oct 2022

Justin

Toilet didn’t work. No hot water, we asked to front desk to look into it. They never followed up or fixed anything.

Leisure Family

10/10

Exceptional

01 Sep 2022

Estefania

It was awesome

Business Self

10/10

Exceptional

17 Jul 2022

Estefania

Very comfortable

Business Self

8/10

Excellent

04 Jan 2022

Marusa

The hot water never came out, I had a partial shower because I could not bare the temperature

Business Partner

8/10

Excellent

04 Jan 2022

Angelica

The only think I didn’t like was that hot water took forever to come out

Leisure Family

8/10

Excellent

22 Oct 2021

jorge

Very good place

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jun 2021

Verified traveler

Great price great services

Business

8/10

Excellent

20 Mar 2021

Verified traveler

Close to airport.... 5 minutes but no free shuttle, you need a taxi

Business Self

4/10

Poor

25 Feb 2021

Verified traveler

If you are an American I would NOT recommend staying here. No hot water, or when it works you have to wait 15 minutes for it to come. Towels like sandpaper, sheets itchy. Pool was dirty and paint chipping. Arrived with the next room overs tv super
Loud, could hear everything. Requested a room change, had to argue with the rude front desk for one. Manager who was an older man was nice. But all in all there’s much better hotels than this. With the price wasnt expected luxury but also much worse than I had hoped.

Friends_and_family Partner

8/10

Excellent

23 Feb 2021

Rodrigo

Close to airport

I stayed only 1 night close to the airport. It's got an OXXO downstairs (convenience store) which is very confy since there's not too many place on the area.

Business

10/10

Exceptional

22 Dec 2020

Ner

Everything was from the moment I arrived to the moment I had to leave. I was offered the shuttle to the airport, and it super convenient.

Friends_and_family Family

8/10

Excellent

01 Mar 2020

Jesus

Nice airport hotel

We checked in late and were happy to find the restaurant still open. Room was clean, quiet , and comfortable.

Friends_and_family Family

10/10

Exceptional

14 Feb 2020

Verified traveler

All good a safe place to stay friendly staff close to the airport

Friends_and_family Family

10/10

Exceptional

11 Jan 2020

Angeles

Recomendable

Muy limpio y cómodo

Friends

8/10

Excellent

26 Dec 2019

Javier

Great place to stay but the water was cold to take a shower.

Friends_and_family Family

10/10

Exceptional

28 Jul 2019

Verified traveler

Good Hotel in a great location.

Great location! In front of the airport. And the rooms were clean and comfortable.

Family

10/10

Exceptional

24 Jun 2019

Verified traveler

I really liked the working air-conditioning in the rooms we had rented.

Friends_and_family Family

6/10

Pleasant

22 Jun 2019

Verified traveler

Just ok

Receptionists were super helpful and welcoming, they went above and beyond. The hotel is acceptable for a breve stay. The problem we had was that neighbors on both sides decided to stay up late and be noisy.. walls are pretty thin. We enjoyed the pool the first day but the morning found a mess, some guests had a party and didn't clean after themselves.... We didn't want to go into the pool after that.

Family

8/10

Excellent

01 Dec 2018

Verified traveler

Just a Hotel that has seen better times, however it was very clean, well maintained and is the closest to Veracruz Airport. Unfortunately they do not have an Airport shuttle, which would make it much more desirable.

8/10

Excellent

26 Oct 2018

Grebro86

Bed was very firm. Hotel was very clean and service was good. I would say this hotel is a good value.

6/10

Pleasant

25 Oct 2018

Verified traveler

The hotel is not located where google maps shows it. This was a huge inconvenience

10/10

Exceptional

12 Oct 2018

Larry

convenient to the airport, but the road is under construction and traffic can be thick and slow. If driving from the airport, it is difficult to find the turn in the night...a taxi had no problem getting there.

8/10

Excellent

23 Mar 2017

john

Perfectly adequate hotel.

VER airport area is a wasteland but the hotel is OK. Restaurant is needed as there is nothing for miles around.

2/10

Poor

27 May 2016

c escarpeta

front desk night vs morning not same

this hotel is right beside airport. we were told transportation to airport was included in the stay. the night desk clear confirmed this when checked in. arranged for a ride 6am next morning. check out different lady at desk says no transportation is not provided and it will be 100 pesos to take you 3 minutes away. my husband tells her the night shift said it was included and the last trip had there it was included. but she refuses and says you want to go to airport you better pay money. what is that? you know when you have to be at airport at a certain time and you've made arrangements the night before with front desk you expect that to workout.

6/10

Pleasant

25 May 2015

Verified traveler

NO ONE ATTENDING OR HELPING WITH BAGS,
HAD TO WALK UP STAIRS TO GET TO ROOM NO ELEVATOR
MOSQUITOS IN ROOM.
RESTAURANTE CLOSED BEFORE TIME,
ONLY A LITTLE STORE TO BYS SNACKS IF YOU WANTED TO EAT SOMETHING.

10/10

Exceptional

27 Dec 2014

Verified traveler

close to downtown..

great service nice people super close to downtown...

6/10

Pleasant

20 Sep 2014

Geronimo

Want to really like it.....but

Came in fairly late at night and kind of scrambled to find a hotel. Watch out for the address given on Hotels.com because neither Google Maps or my Garmin GPS ( with latest software) could find it. Use coordinates given (great idea by Hotels.com.) This is a really likable hotel. The white marble, real or fake, is very cool. As others have mentioned, the staff is not particularly kind. Oddly, it is the females on staff that are a bit rude. The room was small, but comfortable. The Wifi is pretty much non-existent, I saw 4 or 5 channels on the TV, which by the way, was a long way from being a flat screen as mentioned. The pool was filthy, very green. They tried to make me pay for a fourth night, when I had already paid for it via Hotels. The smaller up-graded single rooms are on the 3rd floor, with no elevator. It is noisy due to the busy road out front. The restaurant serves very good food at reasonable prices, the Chef seems to always be there, which is hard to believe because it is open long hours. He is really nice and happy to please, as is Charlie, the maintenance man (or manager, hard to tell.) Had to reset my key every day, not a big deal but a bit annoying when you are on the upper floors. The owner was around a good deal of the time, but didn't greet you, or even acknowledge you, which I found irritating. He is supposed to set the tone for the staff. Anyway, when they iron out some of the problems, get some customer service training, it will be very nice.

6/10

Pleasant

21 Jul 2014

Lance

Cheap and close to airport

The hotel and restaurant is nice. If you want to use WiFi this hotel is not for you. WiFi kept losing connection when I could get it to connect. I spent an hour and a half trying to get on and couldn't even get googles home page to load. Hotel was a good place to sleep with a resturaunt.

10/10

Exceptional

01 Jul 2014

maria

great clean hotel

I loved the hotel food was great and so was the hotel. This was our first time. Receptionist was very considered. The only time that would of been better was the shower the pressure was poor got spoiled in the hotel prior but will stay there again

6/10

Pleasant

06 May 2014

Lorena

Ok if only to spend the night without any touring.

\"OK\" is the fairest decription for this hotel. The staff wasn't particularly friendly, nor were they rude. There was not enough ice in the hotel restaurant (nor is there any in the halls or rooms). The room offers no papert issues, and also no hair dryer. They do not sell emergency kits (such as toothbrushes) in the lobby. Our room had no air conditioning for an entire day. It took long hours and four calls to get someone to fix it. We were not offered another room for this inconvenience.
The hotel is cheap, but you will spend a lot of money on taxi rides to the interesting parts of the city - and trafic is so chaotic you really want to avoid this. We were sorry we didn't book wit enough time in advance. This was, really, our last resort.

10/10

Exceptional

14 Nov 2013

HP

This hotel was in the same price range as other chain hotels close to the Veracruz airport where I have stayed before, but ten times nicer than those other ones.

8/10

Excellent

12 May 2013

Old Dave

Safe and confortable

The \"arco\" rooms where I stayed are in a 3 floor no elevator building all facing an inner courtyard with a pool. The \"deluxe\" rooms are in a taller building with elevator.
This was a comfortable, safe and reasonably priced place for an overnight stay. I plan to use this hotel again when passing through Veracruz.

8/10

Excellent

26 Jul 2012

geoff

perfectly adequate

perfectly adequate.

4/10

Poor

26 Apr 2026

Emma Teresa

No había quien ayudara con las maletas y el restaurante estaba cerrado, dejándonos sin poder cenar, tuvimos que ir a la plaza

Family

4/10

Poor

18 Mar 2026

ancona

LLEGAMOS NO HABIA AGUA, SE COMPUSO HASTA EL DIA SIGUIENTE, SE ROMPIO EL ELEVADOR ERA SUBIR Y BAJAR 5 PISOS

Family

10/10

Exceptional

21 Feb 2026

SONIA AIDE

Todo muy bien

Self

6/10

Pleasant

03 Feb 2026

Francisco Hernandez

Las habitaciones se ven viejas.

Leisure Self

6/10

Pleasant

31 Dec 2025

Miguel

Los colchones bien duros, no había agua caliente en la noche

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Alejandro

Todo muy bien

Leisure Self

4/10

Poor

05 Dec 2025

Georgina

La habitación nunca tenía agua caliente x las tarde y es incómodo llegar de pasear y no encontrar agua caliente nunca fueron a revisar se les avisó y nada

Leisure Friends

10/10

Exceptional

02 Dec 2025

Mauro

Muy amables la muchacha que nos atendió al llegar

Leisure Partner

4/10

Poor

29 Nov 2025

Ernesto

El hotel no tenia agua caliente. El baño tenia una fuga de agua continua

Business

2/10

Poor

26 Nov 2025

Mildred

La habitación tenía una fuga, la pantalla no servía me dan una llave y no encienden las luces tuve que hablar 2 veces a recepción para recibir las tarjetas para la luz.
Nos cambian de habitación y no hay agua caliente... Nunca salió caliente.

10/10

Exceptional

19 Nov 2025

JONATHAN

Muy cerca del aeropuerto, ideal para hacer tiempo.

6/10

Pleasant

06 Nov 2025

Douglas richard parnell

Vale más de lo qie es

6/10

Pleasant

29 Sep 2025

Juan C.

Buen hotel pero nada en excelencia

Business Partner

8/10

Excellent

22 Aug 2025

Jesus

La habitación estaba bien pero nunca dejaron agua sin pedirla y faltaban toallas tuvimos que pedirla todos los días, además las llaves se desprogramaban todos los días fuera de eso si está bien el hotel

Business Partner

10/10

Exceptional

22 Aug 2025

EMMANUEL

Extraño servicio y atención a nuestra persona gracias 🙂 🙏

Leisure Family_with_children

8/10

Excellent

19 Aug 2025

Susana

Las instalaciones están bien , les agradezco que me dieron chanse de hacer check in hasta la madrugada que llegue , lo único que no le gusto fue el restaurant la comida tardo muchísimo y súper poquita cantidad para el precio ;(

Partner

6/10

Pleasant

19 Aug 2025

Ezra michan

El Aire acondicionado no servía en la habitación que reservamos .. entonces nos cambiaron de habitación pero tampoco servía en la segunda…. Eso es muy incómodo…

2/10

Poor

08 Aug 2025

Ricardo Antonio

Reservé para Veracruz puerto y me hicieron la reservación en Xalapa y ya no me permitieron cancelar

Business Self

8/10

Excellent

08 Aug 2025

Noe

En general la limpieza y comodidad bien los alrededores muy sucios y descuidados

Leisure Partner

6/10

Pleasant

07 Aug 2025

Miguel

Buen lugar, pero deberían mejorar la atención a los clientes

Leisure Family

6/10

Pleasant

04 Aug 2025

Roberto

Esta bonito el hotel solo le falta algo de mantenimiento, el internet de plano no sirve, pero en general no esta tan mal, por cierto la chapa del baño de la habitacion 216 esta rota, deberian componer esos detalles

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Héctor rogelio

Esta en una zona de mucho tránsito de trailers y camiones

8/10

Excellent

02 Aug 2025

David

Esta bien, sin embargo si esta lejos del centro.

6/10

Pleasant

01 Aug 2025

Juan Carlos

Muy alejado del centro de Veracruz, la calle para accesar al hotel está en reparación, muchos baches, personal de recepción y del restaurant de mal humor, ni siquiera saludan.
No me respetaron la reservación de Expedia.
Alberca bien, limpieza bien, estacionamiento disponible.

Leisure Family

8/10

Excellent

29 Jul 2025

Yuridia

La habitación es amplia, limpia y muy tranquilo.

Partner

8/10

Excellent

20 Jul 2025

Agustin

Las recamaras son confortables , el baño tiene una puerta que no está cerrada al techo, entonces los olores y ruidos salen a la recámaras. El hotel está ideal por si tienes que ir al aeropuerto o a la zona industrial del Bruno Pagliani

Leisure Family

8/10

Excellent

16 Jul 2025

Evaristo

Ninguno

Leisure Partner

2/10

Poor

30 Jun 2025

Josafat

No vuelvo nunca a este hotel en particular y pensaré dos veces para reservar con esta Cadena.

Leisure Family_with_children

4/10

Poor

27 Jun 2025

Liliana

En general la propiedad está en estado regular, pero encontré una chinche en nuestra cama y amanecimos con picaduras en el cuerpo.

Leisure Family

4/10

Poor

03 Jun 2025

Hiroshi

No existe el servicio de recoge al aeropuerto.
Aunque lo pedí a través de corre, más bien nunca me responden, lo que puede significar el servicio de este hotel no es flexible.
El precio es bueno pero hay un riesgo por eso

Leisure Self

8/10

Excellent

25 May 2025

Noe

Todo bien

6/10

Pleasant

06 May 2025

Scarlett

atención a la alberca y su higiene

el hotel es cómodo respecto al precio, lo único es que la alberca necesita más atención e higiene. Me tocó ver dos pájaros muertos por la mañana flotando en ella y ya eran las 9 am. cosa que me provoco demasiado asco y me tuve que salir

Self

10/10

Exceptional

05 May 2025

VEGA

Buen lugar....

10/10

Exceptional

05 May 2025

Edgar

Excelente servicio

10/10